University of Central Florida STARS Faculty Scholarship and Creative Works 10-1-2020 Seeing Destinations Through Vlogs: Implications for Leveraging Customer Engagement Behavior to Increase Travel Intention Yusi Cheng University of Central Florida,
[email protected] Wei Wei University of Central Florida,
[email protected] Lu Zhang Part of the Hospitality Administration and Management Commons, and the Tourism and Travel Commons Find similar works at: https://stars.library.ucf.edu/ucfscholar University of Central Florida Libraries http://library.ucf.edu This Paper is brought to you for free and open access by STARS. It has been accepted for inclusion in Faculty Scholarship and Creative Works by an authorized administrator of STARS. For more information, please contact
[email protected]. Original Citation Cheng, Y., Wei, W., & Zhang, L. (2020). Seeing destinations through vlogs: implications for leveraging customer engagement behavior to increase travel intention. International Journal of Contemporary Hospitality Management, 32(10), 3227–3248. https://doi.org/10.1108/IJCHM-04-2020-0319 Cheng, Y., Wei, W., & Zhang, L. (2020). Seeing destinations through vlogs: implications for leveraging customer engagement behavior to increase travel intention. International Journal of Contemporary Hospitality Management, 32(10), 3227-3248. Customer Engagement Behavior in Travel Vlogs: Drivers and Consequence Abstract Purpose – This research aims to understand consumers’ watching experience with travel vlogs as well as its impacts on customer engagement behavior (CEB) and travel intention. Drawing upon Theory of Resonance, this research incorporated both cognitive and emotional aspects of travel vlog watching experience. Design/methodology/approach – This study employed multiple linear regression analysis. Data were collected from 352 participants who have watched travel vlogs over the past 12 months.