Futureskills Courses

lifelong learning & workforce development YOURYOUR SPRING 2017 NONCREDIT FUTURESKILLS COURSES

Gardner | Leominster | Devens | Online Register at mwcc.edu/noncredit table of contents:

Registration Information, Policies & FAQs 3 Workforce Training 4 REGISTER Computers & Technology 6 ONLINE Crafts, Arts, & Hobbies 9 mwcc.edu/noncredit Fitness & Wellness 10 Languages 12 Music, Dance & Meditation 12 Personal Interest 14 Photography 15 Professional Development 16 Test Preparation 16 Theatre 21 Advanced Manufacturing 22 Human Resources 26 Business Analytics 27 Management & Leadership 27 Microsoft® Office Professional Series 28 Personal Skill Builders 29 Retail Smarts 31 Safety Training 32 Writing, Authors & Publishing 34 Online Courses 36 High School Equivalency Test (HiSET™) 38 Mail in Registration Form 39 Policies & FAQs PAYMENT: Payment is due at time of registration. Students will be withdrawn from how to register course if payment is not received prior to the first class meeting. ONLINE: mwcc.edu/noncredit (No registration fee) REFUND POLICY: Prior to 48 hours before first class meeting = 100% refund.

WITHDRAWAL POLICY: PHONE: 978-630-9525 A course that meets five times or less: $10 registration fee per semester • If you withdraw from the course after the first class, no refunds will be given A course that meets six times or more: MAIL: MWCC Lifelong Learning & • If you withdraw from the course before the end of third class meeting, Workforce Development a 50% refund will be received (less cost of books/materials) 444 Green St. • No refunds will be given after the third class meeting Gardner, MA 01440 • Complete registration form (last COURSE CANCELLATIONS: MWCC reserves the right to cancel courses that are page) under-enrolled, to change times and locations when necessary, and to substitute • Include a check/money order instructors, if needed. If a course is cancelled by MWCC, full refunds are granted. payable to MWCC for course SENIOR CITIZENS: Senior citizens 60 and over, eligible for a tuition/fee discount, may • Include $10 registration fee per register on a space-available basis. The following conditions apply: semester • Register within seven days prior to the start of a noncredit course • The course will be reduced by 50% IN PERSON: Stop by the Gardner, • Online courses are not eligible for a fee reduction Leominster, or Devens Campus • Textbooks costs are not eligible for a fee reduction • Payment is required at the time of • Registration fee is non-waivable registration • Waiver form must be submitted with proof of age to apply fee reductions • Registration is not complete until transacted/confirmed TUITION WAIVERS FOR COMMONWEALTH OF MASSACHUSETTS EMPLOYEES: Commonwealth of Massachusetts employees with approved tuition waivers, tuition • $10 registration fee per semester remission, or tuition vouchers may register for the approved noncredit course with the Director of Workforce Development. • Tuition waivers, tuition remission or tuition vouchers do NOT apply to special how to find us programs or online courses • Individuals with tuition waivers are responsible for the cost of all materials, fees d DEVENS and/or books One Jackson Place • Tuition waiver forms are obtained through Human Resources 27 Jackson Road • Completed and approved tuition waivers must be applied to your student Devens, MA 01434 account by submitting it to the Students Account Office 978-630-9569 • Register within seven days prior to the start of a noncredit course • Waivers are not applicable on third party courses f FITNESS & WELLNESS CENTER 444 Green Street ENROLLMENT RECORDS: Noncredit courses, workshops and programs are designed for educational, vocational, personal interests and professional reasons. Gardner, MA 01440 • MWCC does NOT maintain a permanent or official noncredit enrollment record 978-630-9212 • The college can provide an attendance confirmation letter only during the term/ g semester that the course is taken GARDNER • Students should contact 978-630-9525 or [email protected] 444 Green Street Gardner, MA 01440 INCLEMENT WEATHER AND EMERGENCY CLOSING POLICY–ALL MWCC CAMPUSES: 978-630-9525 Closing/delay information is available through the following sources: • Television • Radio l LEOMINSTER • Telephone • Website 100 Erdman Way Closings/delays are usually determined by 6am for day classes and 3pm for evening Leominster, MA 01453 classes. However, weather conditions may require cancellations at other times. 978-630-9810

WHO CAN REGISTER: Anyone 18 years of age and older unless otherwise stated in the w WEB course description. Please call the office for more information. mwcc.edu/noncredit REGISTRATION FEE: One time/semester [email protected] • $10 Registration fee if you register by phone, mail, or in person • Free with online registration BECOME A NONCREDIT INSTRUCTOR: DISABILITY SERVICES: If you have a disability and may require accommodation(s) to Apply online to the noncredit participate fully in a program, please contact 978-630-9120. instructor pool at jobs.mwcc.edu; AGREEMENT: By finalizing payment for any noncredit course at MWCC, you search for “noncredit” acknowledge reviewing MWCC’s Code of Student Conduct (catalog.mwcc.edu/policiesrulesandregulations), and agree to abide by all policies and procedures as detailed in the College Catalog and Student Handbook. AA/EEO Institution | MC136-04 Rev:Dec16 3 WORKFORCE TRAINING Mount Wachusett Community College’s Division of Workforce Development has been delivering high quality corporate instruction & workforce development training at the most affordable prices for businesses in the North Central Massachusetts service area for over 40 years.

TRAINING FOR BUSINESS & INDUSTRY Help your organization perform better, stronger and faster with MWCC’s customized, affordable business training that offers convenient schedules and locations. Our solutions provide relevant, applied programs that result in measurable growth throughout your entire organization. MWCC Workforce Development’s training solutions serve many industry sectors: • MANUFACTURING: Lean Manufacturing, Six Sigma, Logistics, Facility Design & Operation, Quality Systems, Quality Control & Inspection, OSHA Safety Training • MANAGEMENT & COMMUNICATIONS: Project Management, Leadership Skills, Supervisory Skills, Management Skills, Training & Evaluating Employees, Business & Technical Writing • HUMAN RESOURCES: Recruitment & Selection, Legal Side of HR Practices, Performance Appraisals, Performance Management, Diversity, Successful Interviewing, Manager Training, Employees Training • MARKETING & SALES: Direct Marketing Techniques, Customer Service Excellence, Writing & Implementing a Marketing Plan, Social Media, Building and Closing the Sale, Effective Sales Management, Presentation Success • ACCOUNTING & FINANCE: Accounting Essentials, Budgeting, Finance for Non- Financial Managers, Financial Analysis, Project Risk & Cost Analysis • INFORMATION SYSTEMS: MS Office (Word, Excel, Access, Outlook, PowerPoint, Publisher), IT Project Management • SKILL BUILDING & ESL: Workplace English as a Second Language, Business Writing When English is a Second Language, Basic Mathematics, Reading Comprehension, Keyboarding, Command Spanish • WORKPLACE SUCCESS SKILLS: Time Management, Critical Thinking, Problem Solving, Work Ethics, Organizational Policies & Procedures

COMPANY MINI RETREATS Choose any course in this bulletin and MWCC can combine it with breakfast, luncheon, and/or dinner, and host the event for your group. Packages are limited only by your imagination.

Need customized training to meet your company’s specific needs & schedule? Contact the office of Workforce Development at 978-630-9575 or [email protected]

4 TRAINING FUNDS AVAILABLE FOR MASSACHUSETTS COMPANIES Help your business achieve the next level of success. MWCC offers training anywhere and anytime, including free training needs analyses, and free grant writing assistance to help pay for your training. Specialized assistance is available in banking, biomanufacturing, business, healthcare, and manufacturing.

The Workforce Training Fund Program (WTFP) is a Massachusetts state fund enacted into law in July 1999 and financed entirely by Massachusetts employers. Its purpose is to provide funding resources to Massachusetts businesses and workers to train current and newly hired employees.

Businesses are eligible if they have paid into the program through paying unemployment insurance. Here are some general provisions of the program:

PROGRAM TYPE Express Grants Direct Access Program General Program Grants

Encourages employer Encourages small Addresses smaller-scale & labor organizations, companies to quickly training needs by making PROGRAM PURPOSE training providers, or a & easily access training slots available free consortium of such entities off-the-shelf training of charge to train workers

BUSINESS SIZE Up to 100 employees Up to 100 employees Any size

$3,000/employee up to Up to $250,000 to deliver Free training in $30,000/year customized training ASSISTANCE pre-approved courses for off-the-shelf (must be completed within without applying for a grant training courses two years)

Applications are accepted No application required. Short, online application: on a rolling basis and APPLICATION For more information visit commcorp.org decisions are made within commcorp.org 60 days: commcorp.org

WORKFORCE TRAINING FUND INFORMATION SESSIONS Friday, February 24, 2017 | 8:30am–10:30am | Gardner Campus Monday, May 22, 2017 | 12pm–2pm | Devens Campus Hosted by: Workforce Training Fund Program

These information sessions provide an overview of the Workforce Training Fund programs. Topics covered include the features and requirements of each program, funding availability, and the application process. Following the information session, participants should be able to determine which grants are best suited for their business needs and know how to begin the application process. Each session lasts 2 hours and covers the following programs:

• Technical Assistance Grant • Direct Access Fund • Express Program • General Program

To register email [email protected] or call 978-630-9575 5 computers & technology

18824 Basic Computer Concepts (NO WAIVERS) ...... $29 Tuesday & Thursday: 2/14 & 2/16 6:30–8:30pm l Michelle Holman New computer owners: don’t miss this hands-on computer course. You’ll learn the basics of using a computer, including exploring the internet, email, simple maintenance, navigation and saving/moving files. Some keyboard knowledge suggested. Course taught in a computer lab.

18825 Microsoft® Word in a Day ...... $55 Saturday: 2/11 9am–1pm d Denise Dayton Increase your productivity and learn to make this powerful word processing program work for you. Guided, hands-on practice will help you master Word in just one day.

18826 Microsoft® PowerPoint in a Day...... $55 Saturday: 2/18 9am–1pm d Denise Dayton Learn to make dynamic presentations for work or school. Guided, hands-on practice will help you master this powerful software and bring your presentations to the next level.

18827 Microsoft® Excel in a Day ...... $55 Saturday: 2/25 9am–1pm d Denise Dayton Get started with spreadsheets and see how they can increase your productivity at work and at home. Guided, hands-on practice will help you build foundation skills for this powerful program.

18828 Introduction to Microsoft® Excel 2013 ...... $55 Tuesday & Thursday: 3/21 & 3/23 6:30–8:30pm l Michelle Holman This course provides an overview of the Excel 2013 user interface and covers how to perform basic tasks such as starting and exiting the program; creating, saving, opening, and closing workbooks; selecting cells; entering and editing data; formatting text and numbers; positioning cell contents; applying cell styles; and getting help.

18829 Intermediate Microsoft® Excel 2013 ...... $55 Tuesday & Thursday: 3/28 & 3/30 6:30–8:30pm l Michelle Holman This course provides an overview of the Excel 2013 user interface and covers modifying worksheets and workbooks, working with comments and views, changing the page layout, previewing and printing worksheets, and using templates.

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18830 Advanced Microsoft® Excel 2013 ...... $55 Tuesday & Thursday: 4/4 & 4/6 6:30–8:30pm l Michelle Holman This course provides an overview of the Excel 2013 user interface and covers sorting and filtering data, filling cells, creating and modifying charts, using formulas and functions, and protecting workbooks.

18835 Introduction to Microsoft® Word 2013...... $55 Tuesday & Thursday: 4/11 & 4/13 6:30–8:30pm l Denise Dayton You’ll learn an overview of the Word 2013 user interface and how to perform basic tasks such as starting and exiting the program, creating, saving, opening, closing, editing, formatting, and printing documents, applying styles, and getting help.

18837 Intermediate Microsoft® Word 2013 ...... $55 Tuesday & Thursday: 4/18 & 4/20 6:30–8:30pm l Denise Dayton You’ll learn to work with tables and images, create a table of contents, insert captions, cross- references, headers, and footers, and change the page layout.

18838 Advanced Microsoft® Word 2013...... $55 Tuesday & Thursday: 4/25 & 4/27 6:30–8:30pm l Denise Dayton You’ll learn to work with views, add visual elements, find and replace text, track and review document changes, use the Mail Merge wizard, use templates, view and change document properties, and protect documents.

18839 Android Tablet Basics ...... $33 Thursday: 2/9 6:30–8pm g Denise Dayton Get more from your smart phone or tablet by learning about the Android operating system. Be sure to bring your Android device to class.

18840 iPad Basics ...... $33 Tuesday: 2/21 6:30–8pm g Denise Dayton Have an iPad—now what? No time to read the User Guide? Having a difficult time deciding which apps to purchase? This class will provide some tips and tricks that you may not have discovered or with which you just need a little more practice. Bring your iPad to class.

18841 iPads Beyond the Basics ...... $33 Thursday: 2/23 6:30–8pm g Denise Dayton Get the most out of your iPad with a hands-on class going beyond exploring the basics of the iPad. We will also explore some exceptional apps that will personalize and help expand the uses of your iPad, like music, photography, games and more. Bring your iPad to class.

It’s quick and easy to register – pay online at mwcc.edu/noncredit 7 computers & technology

18843 Smart Phone Basics - iPhone (NO WAIVERS)...... $24 Thursday: 3/9 6:30–8pm g Denise Dayton Smartphones might be life-changing, but all their features and services can seem confusing if you don’t speak their language. Smartphones are a great way to get connected to the world and own a fantastic piece of modern technology. This course focuses on iPhones.

18845 Smart Phone Basics - Android (NO WAIVERS)...... $24 Monday: 5/8 5:30–7pm g Brett Moulton Smartphones might be life-changing, but all their features and services can seem confusing if you don’t speak their language. Smartphones are a great way to get connected to the world and own a fantastic piece of modern technology. This course focuses on Android devices (includes Samsung, LG, HTC, Motorola, and others).

18846 WordPress for Beginners (NO WAIVERS) ...... $34 Wednesday: 2/22 5:30–7:30pm g Brett Moulton WordPress is free web software you can use to create a beautiful website or blog. This course will teach you what you need to know to start your own presence on the internet.

18847 Google Docs for Beginners (NO WAIVERS) ...... $29 Monday: 3/6 5:30–6:30PM g Brett Moulton Learn how to use Google Docs and you can be composing your work on any PC, tablet, or smartphone. No need for USB thumb drives anymore! Save time and money by saving to the cloud.

United Neighbors of Fitchburg, Inc. Cleghorn Neighborhood Center • HiSET (GED) in Spanish/HiSET (GED) en español Cleghorn Youth Center 18 Fairmount Street • ESL/Inglés como segundo idioma Fitchburg, MA 01420 • Citizenship/Ciudadania 978-342-2069 ext. 201 www.cleghorncenter.org • Computer (Spanish & English)/Computación (español e inglés)

8 g Gardner l Leominster d Devens w Web-Online f Gardner Fitness & Wellness Center crafts, arts & hobbies

18848 Valentine Key Ring and Card (NO WAIVERS) ...... $39 Tuesday & Thursday: 1/24 & 1/26 6–9pm g Andrea Ramos In this course, you’ll be creating a key ring with 12 pre-planned dates (one for each month) complete with pictures and love notes for your special person. You’ll also be making a coordinating card to give your loved one. The pair will make the perfect handcrafted gift for Valentine’s Day! Price includes some materials. A basic Scrapbooking kit is required: Fiskars 12” paper trimmer, liquid adhesive (Beacon or Fabritac), adhesive tape runner and refills, Distress ink, brown or black journaling pen (x-fine sharpies work great) and small scissors.

18905 Homemade Gourmet Valentine’s Cupcakes (NO WAIVERS) ...... $39 Monday & Tuesday: 2/6 & 2/7 6–8pm g Staff Treat your sweetheart or someone you love with a homemade gift that will tell them how much you care! It’s simple and easy and all it takes is a wine glass, a good quality cake mix and your creativity. You’ll make a variety of homemade fillings and frostings to decorate your wine glass. Materials are included.

18849 Learn to Crochet (NO WAIVERS)...... $32 Tuesday & Thursday: 2/21 & 2/23 6:30–8:30pm g Maryann Macri Learn how to cast on and crochet the basic stitches (chain stitch) needed to create a beautiful homemade scarf. Beware, homework may be required! Materials required are a size H hook and one skein of worsted weight yarn.

18850 Mother’s Day Scrapbook Mini Album (NO WAIVERS)...... $49 Tuesdays & Thursday: 3/21–3/28 6–9pm g Andrea Ramos Learn how to construct this album using different types of scrapbook paper, techniques and embellishments to create a beautiful keepsake. Mom will sure be happy at the thought and time you put into making her the perfect Mother’s Day gift! Price includes some materials. A basic Scrapbooking kit is required: Fiskars 12” paper trimmer, liquid adhesive (Beacon or Fabritac), adhesive tape runner and refills, Distress ink, brown or black journaling pen (x-fine sharpies work great) and small scissors.

18851 Selling Your Crafts on Etsy ...... $29 Wednesday: 3/29 6–8pm g Shelly Errington Nicholson Etsy provides a marketplace for crafters, artists and collectors to sell their handmade creations, vintage goods (20+ years old), and both handmade and non-handmade crafting supplies.

It’s quick and easy to register – pay online at mwcc.edu/noncredit 9 crafts, arts & hobbies

18852 Needle Felted Bluebird (NO WAIVERS)...... $29 Tuesday: 4/4 6–8:30pm g Staff Take the plunge and learn how to needle felt a Bluebird pin or ornament. This can be an easy project for beginners. Needle felting is a no mess, easy way to create with wool. All materials are included, plus an instruction sheet and a list of suppliers. Each participant will take home their own one-of-a-kind Bluebird, plus gain the knowledge of new needle felting techniques, allowing you to continue to explore and make other fiber creations. Adults or mature teens only. (A sharp needle is used in the creative process.)

18907 Homemade Gourmet Easter Cupcakes (NO WAIVERS) ...... $39 Tuesday & Wednesday: 4/11 & 4/12 6–8pm g Staff Impress your family and friends with amazing and tasty homemade cupcakes that are simple and easy to make. All it takes is a good quality cake mix and your creativity. You’ll make a variety of homemade fillings and frostings to decorate your cupcakes. Materials are included.

18853 English Paper Piecing (NO WAIVERS) ...... $32 Thursday & Tuesday: 4/13 & 4/18 6:30–8:30pm g Maryann Macri Come join us to create a beautiful table runner with no sewing machine needed! You’ll sew small octagons of fabric together by hand, and craft an original, unique table runner to keep or give as a gift. Homework will be required. Materials required are a total of ½ yard of complimentary fabrics and a ½ yard of cotton blend fabric for the back.

fitness & wellness

18854 Junior Golf Lessons (Ages 9–17)...... $79 Sundays: 2/26–4/23 4:15–5pm g Dan Berry Never held a club and want to learn the game? This course is for you. Golf permits all players, regardless of ability, to compete. Come meet some new friends. We work with all ages and abilities in hopes of growing the game for all. This is the perfect time to learn and improve your golf swing for the spring season.

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18855 & 18856 Beginner Golf Lessons ...... $120 (18855) Sundays: 2/26–4/23 6–7pm g Dan Berry (18856) Wednesdays: 3/1–4/19 8:15–9:15pm g Dan Berry Never held a club and want to learn the game? Golf permits all players, regardless of ability, to compete. Come meet some new friends. We work with all ages and abilities in hopes of growing the game for all. This is the perfect time to learn and improve your golf swing for the spring season.

18857 Intermediate Golf Lessons ...... $120 Sundays: 2/26–4/23 5–6pm g Dan Berry Bring your stroke count down. Golf permits all players, regardless of ability, to compete. You’ll learn to hit better, chip better, and putt better. We try to work with what skills you already have. Come meet some new friends or enjoy your old ones while sharpening your skills. This is the perfect time to improve your golf swing for the spring season.

18858 Advanced Golf Lessons ...... $120 Wednesdays: 3/1–4/19 7:15–8:15pm g Dan Berry Fine tune your game. Golf permits all players, regardless of ability, to compete. Improve your swing mechanics and short game (i.e. chipping, pitching). This is the perfect time to improve your golf swing for the spring season.

SO YOU CAN SHOW THEM HOW TO BE STRONG

fitness & wellness center ü 70+ Weekly Group Fitness Classes ü Weight Room & Cardio Equipment

SPECIAL ü Pool & Swimming Lessons FAMILY RATES & KID’S ü Nursery/Kid Care PROGRAMS ü Yoga Studio & Kid’s Yoga ü Birthday Parties mwcc.edu/jointoday

It’s quick and easy to register – pay online at mwcc.edu/noncredit 11 section heading

languages

18859 English Skill Work Level 1 - Day (NO WAIVERS) ...... $537 Mondays & Wednesdays: 1/25–5/15 9am–12pm l Staff In this course, you will work on vocabulary, listening, speaking, grammar, writing, life skills, reading comprehension (focusing on the workplace) and computer skills. No classes 2/20, 3/13, 3/15 & 4/17.

18860 English Skill Work Level 1 - Evening (NO WAIVERS) ...... $537 Tuesdays & Thursdays: 1/26–5/9 5–8pm l Staff In this course, you will work on vocabulary, listening, speaking, grammar, writing, life skills, reading comprehension (focusing on the workplace) and computer skills. No classes 3/14 & 3/16.

music, dance & meditation

18861 Meditation Basics...... $85 Tuesdays: 2/7–2/21 7–8:30pm g Nichole Moreau, EMP Sit back and relax as you are guided through a series of meditations that will center you, ground you, decrease your stress and renew your spirit.

18862 Fit and Fun Dance (NO WAIVERS)...... $119 Tuesdays: 2/7–5/2 5:30–7pm g Maria Vazquez Join this exciting beginner/intermediate dance class. Each class will consist of warm-ups and stretches, fun and easy to follow dance routines, and a cool down, to music from the 70s to today. You are sure to feel healthier and happier. No class on 3/14.

12 g Gardner l Leominster d Devens w Web-Online f Gardner Fitness & Wellness Center music, dance & meditation

18863 & 18864 Jazz: An Introduction to America’s Art Form ...... $49 (18863) Monday & Wednesday: 2/13 & 2/15 6–8pm g John Murnane (18864) Saturdays: 3/25 & 4/1 11am–1pm d John Murnane This course provides a historical overview of the development of jazz--a unique art form, born in the United States but with world-wide appeal. Topics include: jazz and slavery, the New Orleans sound (the jambalaya effect), jazz in the 1920s, 30s and 40s (as jazz went mainstream), and the shift to Be Bop, Cool, Free Jazz and Fusion. Along the way there will be lots of great music and discussion.

18865 Introduction to Energy Medicine ...... $25 Thursday: 3/2 7–9pm d Maureen Mann In this introductory course, you’ll learn about the chakra system and aura, and gain an understanding of how the functioning of the human energy field impacts one’s physical, mental, and emotional health.

18866 Advanced Energy Medicine...... $59 Thursdays: 3/23 & 3/30 7–9pm d Maureen Mann In this experimental course, you’ll learn in depth about each of the major chakras, and the correlation between chakra functioning and health and illness. You’ll learn and practice various techniques to manage one’s energy field, as well as healing techniques to optimize wellness.

18867 When Running Away From It All Isn’t an Option...... $69 Thursdays: 3/23–4/13 6–8pm d Karen Regan Do you ever feel like packing your bags and running away? Do you find yourself snapping at your spouse and kids? Do you just feel like staying in bed all day with the covers over your head? If this is you, you are not alone. Overwhelming anxiety and stress are huge problems for most of us. It affects our relationships, jobs and health. Master the one key secret to managing your stress so you don’t feel like running away.

18868 Learn to Read Tarot Cards (NO WAIVERS)...... $125 Tuesdays: 3/7–4/18 7–9pm g Nichole Moreau, EMP Learn to use the 78-card tarot deck to reveal hidden truths and receive guidance in this class. The course covers several card spreads to help you get the answers you seek. Be able to perform readings for others. Cards and book included. No class on 3/14.

18869 Auras and Chakras...... $35 Thursday: 3/9 6–8pm g Medium Bonnie Page This course will introduce you to the finer mental concepts of the energy system of the human body and how we can utilize this information in our everyday lives. You will learn how the aura and chakras operate and develop your own ability to feel and see auras.

It’s quick and easy to register – pay online at mwcc.edu/noncredit 13 music, dance & meditation

18870 Spring Cleaning! Home, Mind, Body and Soul...... $35 Thursday: 4/13 6–8pm g Medium Bonnie Page Learn how to clean and organize your physical, emotional, and mental spaces to get the old out and the new in. Learn how smudging, sound therapy and crystals can be used to clear negative and “old” energy in your home and aura to create a sacred, loving, and protected space. We will learn to “cut the cords” and attract abundance, health, and positive loving energy.

18871 Angel Card Reading - Part 1 (NO WAIVERS)...... $52 Thursday: 5/4 6–8pm g Medium Bonnie Page This is a basic introduction to the angels and archangels and how to use angel cards to receive guidance and insight. Learn how to give simple 1 and 3 card readings for yourself and others. Angel cards included.

18872 Angel Card Reading - Part 2...... $35 Thursday: 5/18 6–8pm g Medium Bonnie Page This will build upon what is learned in the first course. More attention will be paid to how to interpret the cards and use them for insight and guidance. Learn to use more advanced spreads using multiple cards or multiple decks for receiving Angelic and Divine guidance on matters of love, soul mate, money, life purpose. Much of the time will be spent on practice reading for yourself and others using different spreads. A basic knowledge and understanding of working with Angel Oracle cards is recommended. Bring your own decks along to use.

personal interest

18874 Life Drawing (NO WAIVERS)...... $119 Wednesdays: 1/18–2/22 6–8:30pm g Naida Knox Join a talented artist for a life drawing class using a live model. Students will bring their own supplies and draw or paint independently of the instructor. The model will be set up for different lengths of time in various poses. The instructor will be available if help is needed. Completed work will be shown during the last session. Space is very limited. Model fees are included.

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18881 Connect to Your Greatness (NO WAIVERS)...... $99 Mondays: 2/6–3/27 5:30–7:30pm l Maria Vazquez & Kimatra Maxwell Who am I? What do I want in life? What does it look like? How do I get it? If you’ve asked yourself these questions, this interactive personal growth course is for you! Come and discover your greatness and learn the tools to unlock it. No class on 2/20 and 3/13.

18873 Intro to Stand-Up Comedy...... $89 Mondays: 3/6–4/10 7–9pm g Jerry Caruso All levels welcome. Our classes are taught by a veteran of stand-up comedy (20+ years) and co- founder of “Comics for a Cure”. This class has been offered since 1999 and still going strong. Why take stand-up comedy classes? Learn the comedy business, develop your public speaking skills, make new friends and form your own comedy network, perform stand-up comedy in different environments, and laugh together. No class on 3/13.

18875 Private Investigation (NO WAIVERS)...... $149 Saturday: 2/4 9am–1pm d Staff This is a basic course for people with inquisitive minds desiring a career in law, but not in the field of law enforcement or paralegal. You’ll be shown how to do basic searches and assemble and present your results using basic legal research methods. This course consists of an introduction to Private Investigation along with investigation statutes and administrative codes, and the liabilities and legal issues that Private Investigators face. Book is included.

photography

18882 How to Photograph Just About Anything ...... $179 Thursdays: 3/23–5/11 6–9pm g Norm Eggert This class will show you how to make interesting and exciting photographs of several very popular subjects – people, night scenes, macro subjects, travel destinations, and the landscape/urbanscape. Each week you’ll learn how to photograph one of the aforementioned subjects and you will have a chance to practice what you have learned on two Saturday field trips, where the instructor will be able to help you.

It’s quick and easy to register – pay online at mwcc.edu/noncredit 15 professional development

18909 Veterinary Assisting - Part 2 (No Waivers) ...... $725 Tuesdays & Thursdays: 1/17–4/18 6:30–8pm g Gardner Animal Care Center You’ll be introduced to the practical side of veterinary medicine. You’ll explore examination rooms, surgery, and labs. Topics include animal behavior, husbandry, anesthesia, and surgical assisting. Computer/internet access is required.

18911 Fundamentals of Grant Writing ...... $49 Tuesdays: 3/21 & 3/28 6:30–8pm g Denise Dayton This course offers you the fundamentals of grant writing including how to research local and national grants. Learn the practical application to secure, deliver and manage the grant, realize the diversity of the grant funding community, research and identify potential funding sources, make sure the grant pursuer fits the funding agency, and package grant submissions.

test preparation

18912 ServSafe® Recertification ...... $99 Thursday: 3/23 5–9PM g Randall Phelps, CP-FS This course is for experienced food service professionals who have previously passed the ServSafe exam and whose certification has expired or is about to expire. You must provide your old certification number. This course includes a two-hour review of key components, followed by a one-hour exam. Study guide/practice exams provided prior to class; bring completed practice exams to class. Price includes materials & exam. 16 g Gardner l Leominster d Devens w Web-Online f Gardner Fitness & Wellness Center test preparation 18914 ServSafe® ...... $199 Wednesday & Thursday: 5/10 & 5/11 6–9pm g Randall Phelps, CP-PS A State Requirement. The ServSafe® Manager’s program is the industry’s leading food safety and training certification program and is a key ingredient to help food service operations keep their customers and employees safe. ServSafe® training also helps you understand and identify all the food safety risks in an operation and provides you with knowledge to do your job. This is one of four core requirements of the ManageFirst® Credential Certificate Program offered by the National Restaurant Association Educational Foundation. Materials included.

18916 SAT Preparation...... $119 Saturdays: 5/6–5/20 8am–12pm g Brian Moore & Katherine Akerman SAT Mathematics and ELA Preparation offers a tutorial approach to solving types of practice problems found in the redesigned SAT (beginning March, 2016); in addition, strategies and practice questions on critical reading, sentence completion, grammar, usage, and writing are provided. Instructor-designed review sheets and strategy suggestions are used to complement the Official SAT Study Guide from College Board. Students will have the opportunity to request specific topics for review. Includes materials. Does NOT include SAT exam or exam registration. 18917 Basic Life Support (BLS) CPR for the Healthcare Provider...... $70 18918 Basic Life Support (BLS) CPR for the Healthcare Provider w/book..... $83.25 Tuesday: 1/31 5:30–9:30pm g Carole Lyman

18919 Basic Life Support (BLS) CPR for the Healthcare Provider ...... $70 18920 Basic Life Support (BLS) CPR for the Healthcare Provider w/book..... $83.25 Wednesday: 2/15 5:30–9:30pm g Carole Lyman

18921 Basic Life Support (BLS) CPR for the Healthcare Provider ...... $70 18922 Basic Life Support (BLS) CPR for the Healthcare Provider w/book..... $83.25 Tuesday: 3/7 5:30–9:30pm g Carole Lyman

18923 Basic Life Support (BLS) CPR for the Healthcare Provider ...... $70 18925 Basic Life Support (BLS) CPR for the Healthcare Provider w/book..... $83.25 Wednesday: 4/5 5:30–9:30pm g Carole Lyman

18926 Basic Life Support (BLS) CPR for the Healthcare Provider ...... $70 18927 Basic Life Support (BLS) CPR for the Healthcare Provider w/book..... $83.25 Tuesday: 5/16 5:30–9:30pm g Carole Lyman (Two year certification.)This course will teach you Basic Life Support through the American Heart Association for one and two person CPR for the adult, child and infant, as well as the use of an AED and how to respond to someone who is choking.

It’s quick and easy to register – pay online at mwcc.edu/noncredit 17 test preparation 18928 Preparation for the Communication and Literacy Skills Test (CLST) Portion of the Massachusetts Test for Educator Licensure (MTEL)...... $119 Tuesday–Thursday: 5/23–5/25 6–9pm g Robert Mayer Familiarize yourself with the content and challenges of the Communication and Literacy Skills Test (CLST) which is required by Massachusetts law for initial educator licensure candidates. It must be taken and passed before a you are accepted into a four-year Early Childhood or Elementary Education program. Materials are included.

MANAGEFIRST® PROFESSIONAL CERTIFICATE PROGRAM This management program teaches practical competencies needed to successfully manage in the restaurant, foodservice and hospitality industries. The program is made up of four core credential topics: controlling foodservice costs, hospitality and restaurant management, hospitality human resources management and supervision and ServSafe®. It also requires your choice of one elective topic: customer service, principles of food and beverage management, purchasing, hospitality accounting, hospitality and restaurant marketing, nutrition, bar and beverage management, or ServSafe® alcohol. In addition, documentation of 800 hours of industry work experience is needed to become certified.Certificates are awarded for each course and courses may be taken independently.

18929 ManageFirst® Controlling Foodservice Costs...... $299 Wednesdays & Thursdays: 2/22–3/2 6–9pm g Randall Phelps, CP-FS Learn to overcome the challenge to create a menu and price points that will enable you to maximize profitability, satisfy diners, and grow the business and have fun in the menu design process. Focusing on the bottom line is crucial to the success of any food service operation. This is one of four core requirements of the ManageFirst® Credential Certificate Program offered by the National Restaurant Association Educational Foundation. Materials included.

18930 ManageFirst® Hospitality and Restaurant Management...... $299 Wednesdays & Thursdays: 3/22–3/30 6–9pm g Randall Phelps, CP-FS Focus on activities required to meet key financial goals and quality standards. Leadership involves long-term planning and strategic directing of employees. Examine both the leadership and management tactics required to operate a successful hospitality establishment. This is one of four core requirements of the ManageFirst® Credential Certificate Program offered by the National Restaurant Association Educational Foundation. Book included.

18931 ManageFirst® Hospitality Human Resources and Supervision ...... $299 Wednesdays & Thursdays: 4/19–4/27 6–9pm g Randall Phelps, CP-FS Learn how proper human resources management contributes greatly to the success of any hotel or food service operation. This course focuses on how critical this aspect of the industry is for hospitality leaders. This is one of four core requirements of the ManageFirst® Credential Certificate Program offered by the National Restaurant Association Educational Foundation. Materials included.

18 g Gardner l Leominster d Devens w Web-Online f Gardner Fitness & Wellness Center test preparation 18914 ServSafe®...... $199 Wednesday & Thursday: 5/10 & 5/11 9am–3pm g Randall Phelps, CP-FS A State Requirement. The ServSafe® Manager’s program is the industry’s leading food safety and training and certification program and is a key ingredient to help food service operations keep their customers and employees safe. ServSafe® training also helps you understand and identify all the food safety risks in an operation and provides you with knowledge to do your job. This is one of four core requirements of the ManageFirst® Credential Certificate Program offered by the National Restaurant Association Educational Foundation. Materials included.

18932 ServSafe® Alcohol...... $49 Wednesday: 5/17 6–9pm g Randall Phelps, CP-FS This course will teach you to effectively understand alcohol laws and responsibilities, evaluate intoxication levels, check identification and deal with difficult situations. You can take the ServSafe® Alcohol Primary Exam or the ServSafe® Alcohol Advanced Proctored Exam after completing training to earn alcohol serving certification. This is one of eight electives for the ManageFirst® Credential Certificate Program offered by the National Restaurant Association Educational Foundation. Materials included.

COMING IN SUMMER & FALL 2017

ManageFirst® Professional Certificate Program Electives Customer Service, Principles of Food and Beverage Management, Purchasing, Hospitality Accounting, Hospitality and Restaurant Marketing, Nutrition, and Bar and Beverage Management

It’s quick and easy to register – pay online at mwcc.edu/noncredit 19 test preparation 19082 Cannabis Industry Training (NO WAIVERS) ...... $197 January/May Online Cannabis Training University This course will teach you how to grow cannabis both indoors and out, how to cook with cannabis, cannabis extraction methods, cannabis laws and regulations, cannabis dispensary operations, cannabis as a medicine, and cannabis bud-tending skills. You’ll learn how to write a cannabis resume to get a cannabis job, write a cannabis business plan, and how to work in the Massachusetts cannabis industry. After passing the online exam, students are awarded a CTU Master Certificate. The entire program includes a full year of unlimited access and is self- paced. To register go to www.thectu.com/mwcc. NO REFUNDS.

18933 Local Anesthesia Training for the Registered Dental Hygienists' Permit L Certification (NO WAIVERS)...... $1,299 Saturday–Monday: 2/18–2/20 8am–5pm Katherine Soal RDH, CDA, MSDH Saturday & Sunday: 2/25 & 2/26 8am–5pm Katherine Soal RDH, CDA, MSDH

Classes and clinicals to be held at the Mount Wachusett Community College, Fitchburg Campus This 40 hour training course is designed to prepare licensed dental hygienists for the American Board of Dental Examiners (ADEX) written local anesthesia examination administered by the Commission on Dental Competency Assessments (CDCA) in compliance with the rules and regulations of the Commonwealth of Massachusetts Board of Registration in Dentistry. It is taught by MWCC’s Dental Hygiene faculty and is accredited by the American Dental Association Commission on Dental Accreditation. This course meets the training program requirement for the local anesthesia permit L application and upon successful completion participants can apply for the CDCA local anesthesia board examination. Participants who satisfy both requirements (training program and written examination) are eligible to apply for licensure to administer dental local anesthesia in Massachusetts and other states that use the CDCA exam. 40 CEUs will be awarded upon successful completion. Individual states have specific requirements, check with your state governing board’s requirements. Bring lunch and break snacks as needed. A break room, refrigerator and microwave are available.

Course Prerequisites: Copy of current Dental Hygienist License, documented proof of immunity to HBV by titer, Malpractice Insurance (must be an individual policy and NOT included in employer’s policy), current CPR certification for Healthcare Providers, medical history and consent form.

Course Text: Handbook of Local Anesthesia, 6th edition, Stanly F. Malamed, 2013. Mosby, ISBN 978.0.323.07413-1. Readings and assignments to be completed prior to first day. Competency pretest to be taken on the first day of class.

Participants will sit as patients for each other during clinical practice. If you are unable to be a subject receiving local anesthesia injections, you must provide a patient to sit for you. Participants are required to wear appropriate clinical attire and safety glasses.

Refund Policy: More than one week before class begins: 100% refund. Within one week: credit for another course offering. After first class: no refund.

For additional information please call Katherine Soal, RDH, BS at 978 630-9413.

20 g Gardner l Leominster d Devens w Web-Online f Gardner Fitness & Wellness Center theatre

GET IN THE ACT! Back by popular demand. Learn the fundamentals of acting from experienced Theatre at the Mount performers in fun, challenging workshops for all ages! No experience needed. For details contact Professor Gail Steele at [email protected].

18934 GET IN THE ACT! Kids (grades 1 through 3) ...... $59 Mondays: 1/23–3/6 4:30–5:30pm g Staff Spark your child’s imagination and introduce your budding actor to the world of theatre. We’ll create characters, tell stories, play theatre games, and sing songs and dance. On the last day, we will share the magic with parents. There is no class on 2/20.

18935 GET IN THE ACT! Juniors (grades 4 through 8) ...... $59 Mondays: 1/23–3/6 5:30–6:30pm g Staff Learn how to shine on stage – Broadway style! We’ll build the foundation of acting through improvisation, pantomime, characterization, stage direction, song and dance. On the last day, we will share the magic with parents. There is no class on 2/20.

18937 GET IN THE ACT! Teens and Adults ...... $79 Wednesdays: 1/25–3/15 6–7pm g Joey Andrade Everybody can act with the right tools! We’ll develop the actor’s toolbox through vocal exercises, pantomime, improvisation, stage direction and movement. Character development, scene building and audition techniques will also be in the spotlight. High School ART TEACHERS Bring a group of your art students ceramics field trip opportunity to MWCC to do a barrel pit-firing!

• When? Weekday mornings, afternoons or weekend day times. • How? Advance planning & approval required (dates, registration, fees, etc.) All materials, curriculum and instruction is included. • Who? Questions or to schedule contact Professor Joyce Miller at [email protected] or 978-630-9221.

It’s quick and easy to register – pay online at mwcc.edu/noncredit 21 of executives in manufacturing agree MANUFACTURE YOUR FUTURE there is a talent shortage in U.S. 84% Manufacturing* • Nationally recognized credentials • Hands-on learning environment

of executives in manufacturing believe • Train for the advanced skills employers want that the skills gap will impact their • Short-term training for a long-term career 82% ability to meet customer demands* • Free training for qualified students

Our noncredit training allows you to seek entry- 3.4 million level employment immediately and provides you manufacturing jobs for highly skilled workers are with essential experience that may be considered anticipated in the U.S. in the next decade* for credit toward your degree when you are ready *Source: Bureau of Labor Statistics & Deloitte, LLP for your next step!

CALL TODAY TO REGISTER

The AMMQC and this program are sponsored by a $15.9 million grant 978-630-9883 from the U.S. Department of Labor, Employment and Training Administration. The AMMQC program is an equal opportunity program. mwcc.edu/advancedmanufacturing Adaptive equipment is available upon request. AA/EEO Institution

22 INDUSTRY READINESS TRAINING A short-term, intensive noncredit training program developed with industry employers to prepare workers for entry to mid-level jobs in the local advanced manufacturing industry.

COURSEWORK CERTIFICATION • Basic machines • OSHA 10-hour Safety Certificate • Measurement techniques • National Career Readiness Certificate • Electronic measurement • Certified Process Technician • Lean Six Sigma • Quality/clean room process • Safety CAREER OPPORTUNITIES • Blueprint reading • Work keys Production, supply chain management, • Success skills maintenance, quality assurance, logistics & • Excel training inventory control

QUALITY SYSTEMS TRAINING A short-term, intensive noncredit training course to prepare workers for jobs in Quality Assurance and Quality Control for a variety of manufacturing industries including biopharmaceutical processing, medical device manufacturing and others.

COURSEWORK CERTIFICATION • Concepts in quality • Knowledge toward American Society • Professional framework for Quality (ASQ), Quality Improvement • Quality systems Associate (CQIA) or Quality Process Analyst • Measurement/inspection (CQPA) Certification exams • Quality operations • Aligns with MWCC credit coursework • Validation • Root Cause/CAPA CAREER OPPORTUNITIES • Lean Six Sigma Quality Analyst, Quality Inspector, Regulatory Associate and Document Control Specialist

The IRT and QST programs are sponsored by a $15.9 million grant from the U.S. Department of Labor, Employment and Training Administration. The AMMQC program is an equal opportunity program. Adaptive equipment is available upon request for individuals with disabilities. AA/EEO Institution

23 FAQS

Am I a good fit for the manufacturing program? A Career Development Coach will meet with you one-on- one to discuss your interests and skill levels to determine INDUSTRY READINESS TRAINING CONTENT AREAS: whether or not the training is a good fit for you. • Microsoft Office presented with • Discussion of ISO and FDA GMP emphasis on gaining experience, standards What is the cost? understanding & using MS Excel • Quality assurance, control & The training is free to qualified • Industrial & lab safety documentation individuals. • Introduction to print reading • Metrology & calibration When will the next session • Sketching • Lean process begin? • Scales & measurement • Supply chain concepts New classes begin on a • Reading lines & lettering • Competencies in reading for regular basis. Check our information, locating information website regularly for new • Reading multi-view drawings dates. • Processes & applied mathematics • Geometric dimensioning and • Communication for business How long is the training? tolerancing success Depending on the training you • Reading prints of working and • Goal setting & attainment choose, you can complete your course work in 2–8 weeks. pictorial manufacturing drawings • Critical thinking skills • Fundamentals of mechanical • Stress management Do I need to take an advantage & timing • Resume & cover letter building admission test? • Measurements • Interview skills & team building You’ll take the Work Keys • Basic electronics assessment, which is an adaptive assessment that will gauge your proficiency in reading, math and locating information.

I currently receive unemployment benefits. How will this affect the process? You’ll want to speak with your MWCC Career Counselor to determine whether or not you are eligible for the Section 30/ TOP program. Either way, you are still eligible to enroll in the QUALITY SYSTEMS TRAINING CONTENT AREAS: training. • Quality control • Data collection & analysis • ISO 9001:2008, ISO • Teamwork 13485:2003 & FDA current • Conflict resolution good manufacturing practices • Communication skills • Applied/industrial metrology • Evaluation CONTACT US • Measurement • Corrective action 978-630-9883 • Fundamentals • Preventative action • Calibration • Validation mwcc.edu/advancedmanufacturing • Inspection methods • Lean Six Sigma • Mathematics & statistics • Excel 24 ADVANCED MANUFACTURING PROGRAM OPPORTUNITIES

Classes are forming now. Call to register: • No cost to qualified students • Space is filling fast; call today 978-630-9883 mwcc.edu/advancedmanufacturing

UPCOMING NONCREDIT COURSE SCHEDULE

INDUSTRY READINESS TRAINING QUALITY SYSTEMS TRAINING (6 Week Program) (2 Week Program) • January 30–March 9, 2017 (Mon–Thu) • January 9–20, 2017 (1st week Mon–Thu, 2nd week Tue–Fri) • March 13–23, 2017 (Mon–Thu)

New classes are added regularly - please check our website for additional dates mwcc.edu/advancedmanufacturing

Employers: Do you have workers who need training? This manufacturing training can be customized to meet your specific content & scheduling needs. Call to learn more: 978-630-9883

25 human resources

18943 Sexual Harassment in the Workplace...... $75 Friday: 1/27 1:30–3:30pm d Darla Lamanna This course is designed to help you acquaint others with the basics of preventing sexual harassment at work and handling complaints when they do occur. You’ll learn to recognize actions that would be considered sexual harassment under most laws, learn how to set up procedures to deal with such complaints, and understand how to prevent it in the organization.

18944 Dynamics of Diversity...... $75 Friday: 2/24 1:30–3:30pm d Darla Lamanna This course will help you implement a company-wide diversity training program. Learn how to expose key issues, get your management’s buy-in, develop and implement your plan, and more.

18945 Winning at Human Relations...... $75 Friday: 3/24 1:30–3:30pm d Darla Lamanna Lost productivity, employee turnover, and damaged morale are only a few of the consequences of unresolved conflicts. Positive human relations affect the work environment and ultimately, the success of an organization. You’ll learn how to build healthy, supportive relationships in the workplace while recognizing behaviors that may lead to self-sabotage.

18946 Performance Management ...... $75 Friday: 4/28 1:30–3:30pm d Darla Lamanna You’ll learn how to help employees find meaning in their jobs and stay on course, how to maximize employee input and participation during an appraisal, how to maintain positive communication about expectations versus performance, and how to follow up on agreements reached. Most professional and administrative employees today do not understand how their work is evaluated. The techniques outlined in this book will help you fashion a well-planned and thoughtful process for creating an open atmosphere for discussion and for leading the way for employees’ personal development and growth.

18947 Recruiting for High Performance ...... $75 Friday: 5/26 1:30–3:30pm d Darla Lamanna Recruiting is a two-way street—while managers strive to find the best candidates to fill their job openings, potential recruits are evaluating whether an organization is a desirable employer. This course will also suggests ways in which an organization can maintain good visibility and position itself as the company to work for.

26 g Gardner l Leominster d Devens w Web-Online f Gardner Fitness & Wellness Center business analytics

18948 Introduction to Business Analytics (No Waivers) ...... $800 Tuesdays & Thursdays: 2/21–5/4 6–8pm l Staff This course is a foundation for those seeking to understand the core principles of business analytics. The course develops the fundamental knowledge and skills for applying statistical and other analytical models/techniques to business decision making. Key measurement concepts, terminology and analysis techniques are explored. The course covers some analytics techniques such as: hypothesis testing, T-test, correlation, ANOVA, linear regression analysis, decision tree, and cluster analysis. It also covers fundamental concepts in model comparison and evaluation, current business analytics tools & technology and business analytics related ethical issues. No class on 3/14 or 3/16.

management & leadership

18950 Coaching: A Leadership Skill ...... $39 Tuesday: 2/21 6–8:30pm d Christian Reifsteck Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

It’s quick and easy to register – pay online at mwcc.edu/noncredit 27 management & leadership

18951 Leadership for Supervisors ...... $39 Tuesday: 3/21 6–8:30pm d Christian Reifsteck This course will give you the skills in communication, coaching, and conflict that you need to be successful. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience, you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and conflict that you need to be successful.

Learn crucial management skills with nationally-recognized professional certificate courses.mwcc.edu/noncredit

microsoft® professional series

18952 Microsoft® Office Outlook® 2013: Part 1...... $129 Mondays: 1/23–2/6 6–9pm d Darla Lamanna In this course, you’ll become familiar with the Outlook 2013 interface. You’ll perform basic functions like how to compose, read and respond to email messages, manage email messages, your calendar and your contacts, work with tasks and notes and customize the Outlook environment. This course is for those with a basic understanding of Microsoft® Windows®.

18955 Microsoft® Office Word 2013: Part 1...... $129 Tuesdays & Thursdays: 1/10–1/17 6–9pm d Denise Dayton Learn to identify the various components of the Word interface, create a new document, enter text, save, preview, print, and search Help. This course will show you how to navigate through a document to find and select text, modify selected text, and find and replace text. You’ll learn how to apply character formatting, align paragraphs, tables, and cut and paste.

18958 Microsoft® Office Access® 2013: Part 1...... $129 Mondays: 3/20–4/3 6–9pm d Darla Lamanna Learn to navigate within the application environment and create a simple database. Organize and manage data stored within tables, use queries to join, sort, and filter data from different tables, create advanced queries, create and format custom reports and customize configuration.

28 g Gardner l Leominster d Devens w Web-Online f Gardner Fitness & Wellness Center microsoft® professional series

18961 Microsoft® Office Excel® 2013: Part 1...... $129 Tuesdays & Thursdays: 5/2–5/9 6–9pm l Denise Dayton Upon successful completion of this course, you’ll be able to create and develop Excel worksheets and workbooks in order to work with and analyze the data. You’ll perform calculations, modify a worksheet, format a worksheet, print and manage workbooks.

18965 Microsoft® Office PowerPoint® 2013: Part 1...... $129 Monday & Wednesday: 4/10 & 4/12 6–9pm d Denise Dayton Upon completing this course, you’ll be able to create and deliver engaging multimedia presentations that convey the key points of your message. You’ll identify the basic features and functions, develop a presentation, perform advanced text editing, add graphical elements, modify objects, and add tables and charts. Prepare to deliver a presentation.

Looking for ADVANCED Microsoft® courses? Visit our online catalog at: mwcc.edu/noncredit

personal skill builders

18968 Building Self-Esteem and Assertiveness ...... $39 Tuesday: 2/7 6:30–9pm d Meghan Koslowski Healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. You’ll learn some techniques that can dramatically change how you feel about yourself, and how you approach the world to get the things that you want.

It’s quick and easy to register – pay online at mwcc.edu/noncredit 29 personal skill builders

18969 Self Improvements...... $75 Tuesday: 2/21 6:30–9pm d Meghan Koslowski You’ll learn how to take charge, set goals, and rewrite your life script in order to change the patterns that may be keeping you from living a better life. Each lesson will help you reassess each area of your life and find ways to achieve better balance by looking at how you manage yourself, your time, and your relationships.

18970 Creative Thinking ...... $39 Tuesday: 3/7 6:30–9pm d Meghan Koslowski Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. What most of us do not recognize is that we are creative on a daily basis, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity, there is a great deal of creativity involved to get those jobs done.

18971 Study Skills Strategies...... $75 Tuesday: 3/21 6:30–9pm d Meghan Koslowski Whether you’re learning in a classroom, online, or even in a book, good study habits are essential. Our lives are busy. It’s hard enough to find the time to learn new skills, which means it’s that much more important to maximize your efforts and ensure your results. This course will help you to assess your current study skills and then teach you the strategies you need to navigate the realities of being a modern student.

18972 Critical Thinking ...... $39 Tuesday: 4/4 6:30–9pm d Meghan Koslowski We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths? The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This course will give you some practical tools and hands-on experience with critical thinking and problem solving.

18973 Presentation Skills...... $75 Tuesday: 4/18 6:30–9pm d Meghan Koslowski Give confident, enthusiastic, and persuasive presentations. With an emphasis on the need for preparation and practice, this course provides guidance on how to organize, create, and deliver effective presentations. Conquer your fear of public speaking. Prepare and deliver well organized presentations. Capture and maintain audience interest.

18975 Goal Setting ...... $39 Tuesday: 4/25 6–8:30pm d Christian Reifsteck The route to success is to take the things that we dream about and wish for, and turn them into reality. This one-day course will lead you through thinking, planning, and taking action on the things you really want. You’ll learn ways to ensure that you get where you want to go in life.

30 g Gardner l Leominster d Devens w Web-Online f Gardner Fitness & Wellness Center personal skill builders

18977 Time Management: Get Organized for Peak Performance ...... $39 Tuesday: 5/2 6:30–9pm d Meghan Koslowski A lot gets lost in disorganization and disruption so let’s end this pattern. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that you flip from one task to another, trying to get everything done. You’ll learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.

18978 Achieving Life Balance ...... $75 Tuesday: 5/16 6:30–9pm d Meghan Koslowski This course will show you how to take charge, set goals, and rewrite your life script in order to change the patterns that may be keeping you from living a better life. Each lesson will help you reassess each area of your life and find ways to achieve better balance by looking at how you manage yourself, your time, and your relationships.

retail smarts

18991 Build a Continuing Relationship ...... $75 Saturday: 4/1 9am-12pm d Darla Lamanna You’ll learn how to honor manufacturers’ warranties, how to adhere to the company’s return policy, and how to handle customer complaints graciously. By showing the customer that the store stands behind what it sells, you can help extend the customer relationship beyond the initial sale and build customer loyalty.

18992 Building the Sale ...... $75 Saturday: 4/8 9am–12pm d Darla Lamanna You’ll learn how to suggest additional merchandise to the customer, how to keep current on advertising and promotions, how to see the positive side of returns, and how to apply effective telephone sales techniques. By using these methods to build sales, the sales associate can help enhance customer satisfaction and loyalty.

It’s quick and easy to register – pay online at mwcc.edu/noncredit 31 retail smarts

18993 Closing the Sale ...... $75 Saturday: 4/15 9am–12pm d Darla Lamanna You’ll learn how to recognize buying signals, how to ask for the sale, and how to suggest helpful add-ons. By helping customers feel good about their purchase decisions, the sales associate can help make the shopping experience positive and rewarding for everyone.

18994 Get to Know Your Customers...... $75 Saturday: 4/22 9am–12pm d Darla Lamanna You’ll learn how to determine customers’ needs by listening and asking questions, how to give customers an appropriate greeting, and how to refer customers elsewhere when necessary. By building relationships carefully, you can help create loyalty so customers will return again and again.

18995 Go the Extra Mile ...... $75 Saturday: 4/29 9am–12pm d Darla Lamanna You’ll learn how to conduct customer follow-up, how to use business cards artfully, how to maintain key information on customers, and how to offer personal shopper services. By going the extra distance, you can set your store apart from the competition and build solid customer relationships.

safety training (no waivers)

TAKE ONE OR MORE COURSES & SAVE!

Take both 1C & 2A hoisting preparation courses for $295 1C & 2A recertification classes are $99 each or two for $150

Discount not available online. Call 978-630-9525.

32 g Gardner l Leominster d Devens w Web-Online f Gardner Fitness & Wellness Center safety training

18996 Massachusetts 1C - Hoisting License Prep Course...... $195 Saturday: 4/22 8am–12pm g Cranes 101 Massachusetts 1C Equipment with telescoping booms without wire ropes and forklifts. This course covers forklifts and cranes and focuses on fork truck maneuvering, the mechanics of the fork truck, daily inspections, safe practices, crane components, introduction to Hydraulic Theory, mathematical calculations, inspection parameters, standard hand signals, load charts, fuel/electric Storage, ANSI and OSHA standards, safe practices, proper care and maintenance and Physics 101. It will prepare you for your 1C hydraulics license test in Massachusetts. Course includes a film, power point presentation, and a test. This course meets or exceeds the requirements of ANSI B30.22, B56.1, and OSHA 1910.178.

18997 Massachusetts 2A – Hoisting License Prep Course...... $295 Saturday: 4/22 12:30–4:30pm g Cranes 101 Massachusetts 2A Crawler and rubber-tired excavators, backhoes and loaders. This course covers machine components, hydraulic theory, mathematical calculations, inspection parameters, standard hand signals and capacities, proper equipment setup, job-site safety, and introduction to excavators. This course prepares you for successful completion of the 2A Hydraulics Engineers’ licenses in MA and meets or exceeds the requirements of OSHA 1926.550. This class covers 2A, 2B and 2C content.

MASSACHUSETTS HYDRAULICS LICENSE CONTINUING EDUCATION CLASSES The recent change in MA hydraulic engineer’s licenses now mandates for you to have continuing education credits for renewal of your hydraulics license(s). You must have continuing education credits from a Massachusetts approved school to renew your license. The credits need to be issued within two years prior to your license.

18999 Massachusetts 1C - Continuing Education Course for Recertification .....$99 Saturday: 5/13 8am–12pm g Cranes 101 Massachusetts 1C Hydraulic telescoping booms without wire ropes and forklifts. Cranes101 curriculum has been approved by the State of Massachusetts and contains the proper content per the 520 CMR 6.04(b) 6. This is a safety seminar that will earn you your required CEU. The course will cover Massachusetts regulation, 520 CMR 6.00 Standards and Jobsite Safety. Certificate is awarded by Cranes 101.

19005 Massachusetts 2A - Continuing Education Course for Recertification.....$99 Saturday: 5/13 1–4pm g Cranes 101 Massachusetts 1C Crawler and rubber-tired excavators, backhoes and loaders. Cranes 101 curriculum has been approved by the State of Massachusetts and contains the proper content per the 520 CMR 6.04(b) 6. This is a safety seminar that will earn you your required CEU. The course will cover Massachusetts regulation, 520 CMR 6.00 Standards and Jobsite Safety. Certificate is awarded by Cranes 101. Course includes 2A, 2B and 2C content.

It’s quick and easy to register – pay online at mwcc.edu/noncredit 33 writing, authors & publishing

19012 Writing Your Life ...... $99 Mondays: 2/27–3/27 6:30–8:30pm g Staff Have you always wanted to write about your experiences – your life – but haven’t found the time or motivation? Award-winning journalist Anita Fritz will provide you with the tools – and the motivation – to get started. Bring a notebook, a pen and your memories. No class on 3/13.

19014 Creating Character and Dialogue for Novels...... $44 Tuesday & Thursday: 1/24 & 1/26 6–8pm g Wanda Pothier-Hill In this course, you’ll learn how to create dynamic characters and craft dialogue for short stories and novels. You’ll participate in daily writing activities, workshop story ideas, and receive feedback from the instructor and your peers. Materials included.

19015 Working with Setting and Imagery in Short Stories and Novels...... $44 Tuesday & Thursday: 2/21 & 2/23 6–8pm g Wanda Pothier-Hill In this course, you’ll understand the importance of setting and imagery in short stories and novels. You’ll participate in daily writing activities and receive feedback from the instructor and your peers. Materials included.

19017 Basic Screenwriting ...... $39 Tuesday & Thursday: 3/21 & 3/23 6–8pm g Wanda Pothier-Hill This course will provide a basic overview of screenwriting. You’ll learn how to format your creative ideas for the big screen, and will participate in daily writing exercises. You’ll receive feedback from the instructor as well as your peers.

19018 Spoken Word Workshop (NO WAIVERS)...... $39 Tuesdays: 5/9–5/30 5:30–6:30pm l Maria Vazquez In this course, you’ll learn about the history and elements of spoken word writing and performances, and the freedom to create spoken word pieces. You’ll build your confidence through activities and have the chance to perform your piece at the end of the workshop. Bring your pens and pencils and a notebook or journal and get ready to be creative!

34 g Gardner l Leominster d Devens w Web-Online f Gardner Fitness & Wellness Center Workshop: Using Scrivener (Novel Writing Software) Effectively 18878 SCBWI Members...... $60 18915 Non-members...... $90 Saturday: 3/11 9am—3pm l SCBWI Join author MarcyKate Connolly to get tips and tricks on how to use Scrivener to organize and draft your novel! Heard of Scrivener, but don’t get what it’s all about? Don’t think you need yet another program? It’s a powerful tool that can keep your writing life organized and streamlined from plotting to revising, and polishing that final draft. Learn the basics of how to navigate Scrivener on PC, MAC, and iOS, as well as tips and tricks for practical application to best use this software to your advantage and writing style during both drafting and revisions. It is recommended participants download the free 30-day trial of Scrivener just prior to the workshop so they can participate in the walk-through activities.

9am Networking MarcyKate Connolly is a children’s book 9:30–11:30am Scrivener Basics: Organizing & author and nonprofit Drafting administrator living in The workshop will begin with a walk-through of the New England with her basic functions and navigation of Scrivener. Then husband and pugs. MarcyKate will provide a step-by-step demonstration She graduated from of the many ways Scrivener can be utilized to Hampshire College organize, plan, and write your next draft. with a double major in Music and Litera- 11:30am Lunch ture, and from Boston University with an MS 12:30–2:30pm Using Scrivener for Revision in Arts Administra- and More tion. Her debut middle Too often, writers use Scrivener to draft, but have grade fantasy series trouble using it when it comes to revisions. Scrivener is available now has a powerful arsenal of tools that can aid you from HarperCollins in your revision process. The second half of the Children’s Books and includes Monstrous and the workshop will cover how Scrivener can help you companion novel, Ravenous. Previously, her short organize your feedback and notes, track plot threads, stories “Connected” and “Don’t Pet the Ghosts” characters, clues and more, and even color code for were published in the Spring Fevers Anthology and those who need visual cues. This section will also Summer’s Double Edge Anthology by Elephant’s cover additional advanced functionality such as Bookshelf Press. You can visit her online at www. exporting as a PDF or eBook and how to use the iOS marcykate.com. app for iPhone and iPad.

For more information contact Kristine Asselin, New England SCBWI PAL Coordinator, at [email protected]. Let us know if you are in need of special accommodations. 35 online noncredit certificates & courses

All courses run for six weeks. We now offer more than 300 online courses that you can take on your own time from the comfort and convenience of your home. Participate in our lively discussion areas. Get answers from our patient and helpful instructors. Register at ed2go.com/mwcc

These self-paced course packages allow you to complete individual technician courses on your own time. Improve your skills. Increase your knowledge. Take your career in a new direction. Courses start throughout the year. Register at: mwcc-gbc.com

36 online noncredit certificates & courses

MindEdge, an innovative learning company, specializes in higher education and professional development content and technology solutions. MindEdge Online courses are designed to help you improve your professional knowledge and skills to take the next steps in your career. MindEdge courses are non-waivable. View courses at mwcc.edu/continuing/online-non-credit-courses/mindedge-online

CareerStep is an online school offering career-focused education designed to help you quickly enter the workforce. Payment plans are available. Call 877-225-7151 for more information

Boost your productivity and your organization’s bottom line. Our online certificates and courses are provided by expert instructors. Participate anytime day or evening, from any computer. Most courses are offered 4 times a year. New to online learning? Our online learning tutorial begins the week before courses start.

37 REGIONAL ADULT EDUCATION CENTER Call 978-630-9527 for more information

Registration: Students must register for a pre-placement assessment and meet individually with an enrollment specialist before they begin classes. Pre-placement assessments are given once a month at each site (Contact any site directly for further information: mwcc.edu/abe).

Cost: All programs are free of charge and are funded through various grants received from the Massachusetts Department of Elementary and Secondary Education, Employment Links, Inc., and the Robinson Broadhurst Foundation.

Basic Skills Development/Adult Basic ASE/HiSETtm/GED Prep: Focus on intense Education (ABE): Improve basic literacy and exam preparation, building digital literacy math skills and learn concepts critical to and basic workplace readiness skills. success on both exams. Practice exams help to determine readiness.

Skills Enhancement / Pre-Adult Secondary ABE Distance Learning (DL) Program: Education (ASE): Strengthen reading Prep with online classes (ASE and Pre- comprehension, writing, and basic math skills ASE students). Individualized assistance is with a sharper focus on exam subject areas. available over the phone or internet.

The Exam

Students must register online at hiset/ets.org or ged.com and must be at least 16 years of age with a valid photo ID. Students under the age of 18 must obtain an official withdraw letter from the last high school they attended.

Subject Time # of Questions Subject Time # of Questions Language Arts 65 40 multiple choice Reasoning through 150 50 multiple choice (Reading) minutes Language Arts minutes 1 essay Language Arts 120 50 multiple choice Mathematical 115 46 questions (Writing) minutes 1 essay Reasoning minutes (Calculator allowed) Mathematics 90 50 multiple choice Science 90 34 questions (Calculator allowed) minutes minutes (Calculator allowed) Science 80 50 multiple choice Social Studies 70 35 multiple choice minutes minutes (Calculator allowed)

Social Studies 80 50 multiple choice Scoring: To pass, achieve at least an 145 on each module. minutes (Scored on a scale of 100–200.) Fee: $125 (Additional fees apply if retest is required) Scoring: To pass, achieve at least an 8 on each module with a total score of 45 or above. (Scored on a scale of 1–20.) Fee: $100 (Additional fees apply if retest is required)

38 MWCC NONCREDIT REGISTRATION FORM

Register & pay online at mwcc.edu/noncredit For registration questions, call: Lifelong Learning 978-630-9525 TTY: 978-632-4916 Mail registration form to: MWCC, ATTN: Lifelong Learning, 444 Green Street, Gardner, MA 01440

Today’s Date______ Male  Female Date of Birth ___/____/____ (required)

Last Name______First Name______MI______

Previous Last Name (if applicable) ______

Street Address______City______State_____ Zip______

Home Phone______Cell______Email______

Employer (if applicable)______Phone______

Street Address ______City______State______Zip______

Ethnic Background: Do you identify yourself as:  Hispanic or Latino  Not Hispanic or Latino Race:  American Indian or Alaskan Native  Asian  Black or African American  White  Native Hawaii or Pacific Islander  Cape Verdean Residency (required):  Massachusetts (R)  Out-of-State (N)  Foreign (F)  Resident Alien (A) Citizenship (required):  U.S. Citizen (Y)  Non-Citizen (N)

CRN# Course Title Cost $ $ $ 19020 Registration Fee $ 10.00 per semester Total $ Signature______Date______

It’s quick and easy to register – pay online at mwcc.edu/noncredit 39 Non-Profit Org US Postage GROUP PAID + lifelong learning & workforce development Permit #1 FITNESS Manchester, NH 7classes0 every week 444 Green Street | Gardner, MA 01440 Aqua Aerobics Group Active® OPEN Group Blast® TO THE Group Centergy® Group Core® PUBLIC Group Fight® Group Groove® Group Power® Group Ride® Insanity® R30® SilverSneakers® Yoga Zumba®

JOIN NOW fitness & wellness center mwcc.edu/jointoday

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• Eight new classrooms & laboratories • Five lab prep rooms • Two student study spaces • Enhanced audio/visual equipment • Projection microscopes with 60” monitors • Nuclear magnetic resonance equipment • Laser physics analysis lab Gardner | Leominster | Devens | Online g Gardner l Leominster d Devens a Athol North Quabbin w Web-Online f Gardner Fitness & Wellness Center Register at mwcc.edu/noncredit