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N-Central Release Notes Release Notes Version 10.1 N-central 10.1 Release Notes What is N-central? N-central is the #1-rated remote monitoring and management automation solution for Managed Service Providers and IT professionals. N-central features a flexible license model, a selection of modules, and is available as on-premises software or as a hosted service. N-central is used by thousands of IT service providers worldwide to monitor your customer devices, proactively fix issues on their desktop and server systems, and automate patches, software updates, and other routine tasks. About this Document This document is current as of Wednesday, December 23, 2015. It includes the upgrade procedure, new features and fixed bugs, and known problems for the following releases: l N-central 10.1 - 2 - N-central 10.1 Release Notes What's New N-central 10.1 includes the following new and improved functionality: Windows 10 The N-central agent has been certified and tested on Windows 10 operating systems. Support has been added for Windows 10 Professional, Enterprise, and Education editions. Edge (Spartan) and IE Browser Support The N-central UI has been tested and certified to work with the Microsoft Edge browser included with Windows 10. IE 11 will continue to be supported. Customer Sites To better manage your Customer's physical locations and logical device grouping, you can now create "Sites." You can map sites to different accounts in MSP Manager, Help Desk Manager, Autotask and ConnectWise. Virtually all customer level features can also be configured at the Site Level. Moving Devices To leverage Customer Site functionality, devices can be moved from Customer to Customer, Customer to Site, Site to Site, and Site to Customer. You can create test sites or customers and move them to a different customer or site later. The ability to move devices is a grantable user permission. Probe Assignment For small sites without a Windows Server where a probe can be installed, you can now share a Probe from the Customer Level with a site or from a Site to a Parent Customer or Sibling Site. Monitoring Assignment For easier management of Probe-based monitoring services, you can now assign Probes per devices from the All Devices View on a per device basis. Global Notifications You can now disable notifications during an upgrade or onboarding a prospect with a single click. Disable alerts for Test Sites or turn off alerting for Prospects to reduce the number of notifications to your OC Team. Sites or Customers settings are saved, so that if you disable at a higher level, your settings are retained. - 3 - N-central 10.1 Release Notes New Integration Points for MSP Manager We have added integration points for our newest integration of MSP Manager, including: l Asset Synchronization (Export) l Automatic Ticket Creation and Closure l Manual Ticket Creation l Manual Ticket Updating l Service Item Update (Billing) l Time Entry updates Mac Agent A new Mac agent makes the install process easier for technicians and end users by no longer requiring N- central details to be entered during the install. Patch Management Patch On Demand You can now initiate a patch cycle on one or more devices outside of your regular schedule or "On Demand". This lets you patch customers without a set install schedule and update outlying systems that are only available during random intervals. Patch Schedules through Maintenance Windows Patch events, including detection, download, install and reboot, can now be scheduled in Maintenance windows for added flexibility and control. Patch On Boot Written An option has been introduced to your Patch Profile that instructs devices that have missed their scheduled patch window to begin a full patch installation cycle on their next system startup. Reboot post patching will not be triggered and can be controlled by your Reboot maintenance windows. Patch Setup Wizard A new wizard has been added to simplify setting up new patch cycles. This wizard lets you select an existing profile, create a new profile, configure patch windows, and generate your final rule with ease. Patch Status Service Message Enhancements Messaging for patch sources has been enhanced to more accurately identify where Windows and third party patches originate. Add Task Drop-down for Patch A new Add Task drop-down feature (located above All Devices, Active Issues and Device) lets you aggregate many of your most common tasks for devices, including File Transfer, Automation and Scripting, AV Scans, Maintenance, and Patch Management. - 4 - N-central 10.1 Release Notes Patch Cache Control Caching can now be targeted at specific N-central Probes, providing greater control over which probes are allowed to host the patch cache. Automation Manager Branding Automation Manager Designer has been enhanced to match the overall new look and feel of N-central. Redrag and Drop To enhance the user experience when building policies, now you can drop an object into a policy and later drag and drop it as elsewhere required. Training Videos New users of Automation Manager wanting to review help videos can now launch a Window from within Automation Manager Designer which will host Training Videos and Webinars from SolarWinds N-able's YouTube channel. Videos are structured in a play list and new videos will automatically appear as they are posted. Watermarking You now have example text input for all Automation Manager Objects. This will eliminate guesswork when formatting an input parameter or what an object is expecting. Inline Help If you have a question about how an object works, or how to use the output, a new help icon will open a pop-up to provide useful tips. The pop-up can be moved around and left open if you need it. Direct Support Scripting Tasks The Automation Policies tab has been renamed to "Scripting" and can run all scripting tasks. This lets your technicians use the full arsenal of scripts and executables to resolve customer problems on demand. - 5 - N-central 10.1 Release Notes Fixed Issues N-central Server Script/Software repository restore from backup is now successfully upgrading. 76137 An issue where new rule and service template are incorrectly associated. 76725 The Heartbeat of Agent problem is resolved. 76739 The spinning wheel seen when trying to load the device page now works as expected. 76531 Threshold in SQL service buffer manager reverted. 76387 Dell RAID Status service reporting correctly. 76659 Dell Raid Status on upgrade to 10.1 don't use Asset Info. 76715 Failed upgrade from b10_0_0_1844 to b10_0_1_274- 10.0.0.1844. 76593 SO User/SO Tech accounts not retaining customer access visibility after saving. 76824 System Error will not appear on screen when doing nothing in the UI. 76348 Device Move Wizard - License Limits are fixed. 76729 Filter for F-Secure flags all Workstations and Laptops. 76668 All Devices sort icon is reversed. 76738 ForEach object breaks when linking List Network Shares. 76459 AMP uninstall software object doesn't work. 76645 Visual bug on License Limits screen no long visible. 76769 Executive report running properly. 76405 Customer list is sorting correctly. 76522 Customers not longer out of order on the Global Notifications Page. 76598 Administrative Report no longer missing devices in sub-site. 76667 A system error is no longer being generated when adding a second instance of service to tem- 76800 plate. - 6 - N-central 10.1 Release Notes If you attempt to upgrade MAC agents to 10.1 with the Log Analysis service enabled, the NCCC-86 upgrade will fail. To upgrade successfully, delete this service and then upgrade. You can add the service after the upgrade. However, service information will date only from the time of the upgrade. No previous data for the service is retained. When moving a device, after the move, all associated tickets are lost. NCPM-1708 When you move a device, add a note indicating that after the move, all trouble tickets will be NCPM-1709 disassociated with the device. With the addition of the PSA submit queue, the queue will reach a limit (usually due to NC-596 exports) and may reject new items. This tends to happen when exports are done on a large number of devices. It is possible to receive multiple notifications for the same failure due to a null value in the 76006 notification buffer. Windows Clock Drift service flips between misconfigured and green. 75678 In some cases the Self-healing notifications are not being generated. 75896 System Warranty for HP devices is not updating on new devices 75511 When editing the SO level notification Priority 2 alerts and adding the services to the Hard- 75648 ware Warning trigger, once saving receive System Error. Upgrade failure if /opt partition exists 75226 Importing SNMP devices causing SNMP OIDs index value to be added to the discovered 60806 names. Default email message templates showing specific example data and not the variables as it 75252 should. System Error generated on Custom Service view. 75642 In some cases the probe can crash with an out of memory exception against KERNELBASE.dll. 75433 Log capture on Essential licenses is not available. 75728 Ability to select not possible as the device list not showing in some report creations. 75970 CA Replication events service showing misconfigured. 75740 AMP Password parameter base64 encoding is not consistent for scheduled tasks. 75757 In some cases user permissions may not be correct when clicking on a device in the Dash- 75614 board and details may not be able to be retrieved. - 7 - N-central 10.1 Release Notes An issue preventing the data submission to N-central based on one VMware disk failure may 75810 occur. An issue may occur where Domain User Management malfunctions when there the same 74453 Domain appears under multiple customers.
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