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N-Central Release Notes

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N-Central Release Notes Release Notes: Hotfix 1 Version 10.2 N-central 10.2 Release Notes: Hotfix 1 What is N-central? N-central is the #1-rated remote monitoring and management automation solution for Managed Service Providers and IT professionals. N-central features a flexible license model, a selection of modules, and is available as on-premises software or as a hosted service. N-central is used by thousands of IT service providers worldwide to monitor your customer devices, proactively fix issues on their desktop and server systems, and automate patches, software updates, and other routine tasks. About this Document This document is current as of Tuesday, May 3, 2016. It includes new features and fixed bugs, and known problems for the following release: l N-central 10.2 - 2 - N-central 10.2 Release Notes: Hotfix 1 What's New in N-central 10.2 Remote control N-central 10.2 includes the integration of MSP Anywhere with N-central. Improvements to MSP Connect: • Faster connection times. • Remote control of Mac devices. • Terminal services support. • Session report included in audit trail. • Detailed system information, including Windows event log (Professional nodes only). How it works: • The remote device is configured and set up automatically by the N-central Agent. • A locally installed technician viewer is launched from N-central for fast connections. • Updates to the viewer and end devices are pushed automatically from the cloud with no reboots or configuration needed. • MSP Anywhere can optionally leverage peer-to-peer connections for better performance. • Detailed configuration for the connection is available through remote control defaults. Professional devices will include many of MSP Anywhere's remote management tools including: • A system shell to perform commands without interrupting the user. • Robust system information including drivers, and installed applications for easy problem diagnosis. • The ability to view Windows system and application event logs within the system information section for easy problem diagnosis. • The ability to act on processes and services right from the system information section for quick resolution of common issues. - 3 - N-central 10.2 Release Notes: Hotfix 1 Deprecation Notice Please be aware that in N-central 10.3 we will no longer support the following technologies (where applicable). Apple OS X 10.6, 10.7, 10.8 Disable Auto Update starting with the next dot release of N- central. Windows Windows XP and Windows 2003 SolarWinds N-able will no longer support Windows XP and Server 2003. There will be no technical changes to prevent the installation or function of Agents, which will give you additional time to transition your devices to newer Windows versions. As of October 1st 2016, we will no longer support these Windows versions for current, past, and future versions of N- central. Troubleshooting issues on Windows XP and Server 2003 will be done at best effort only. Web Browsers Older versions of Chrome, Firefox, Edge and Internet Explorer. N-central only supports the latest versions of these browsers. Remote Support Manager (RSM) Soft deprecation only. In N-central 10.2, RSM may work, but you cannot install a new RSM on agent. In the next dot release of N-central, RSM will not be available for install or use. NTR Connect All devices upgraded with a version 10.2 will now use MSP Connect for Remote Control. If you do not upgrade to version 10.2 agents, Direct Connect will continue to be used for Remote Control until December 31, 2016. At that time, you must upgrade to a version of N-central that supports MSP Connect. - 4 - N-central 10.2 Release Notes: Hotfix 1 Fixed Issues in Hotfix 1 N-central Server Description Bug Server Submit Queue deadlock with RemoteExecutionTask and MaintDelete. NCCF-2589, 78364 Server Submit Queue deadlock ServerUI: DeviceDelete. NCCF-2588, 77802 ServerIP changing to localhost when agent is not able to contact N-central Server. NCCF-2576 Attempt to downgrade using the NSP file leaves the upgrade failed flag turned on. NCCF-2506 Server Scheduled task did not run at the scheduled time. NCCF-2406 “Service network restart” failures in upgrade are now caught and logged instead of upgrade failure. NCCF-2355 Appliance.Utils.getApplianceUpdateStatus() checks the N-central version and not the latest down- NCCF-2345, loadable software version. NCCF-2210 “Scheduled Task terminated: The string was not recognized as a valid DateTime” error. NCCF-2327 Propagating Asset Discovery Enabled default option does not always create jobs. NCCF-2288 Device_history is being populated with large number of entries that is bloating the database and NCCF-2268 slowing processing. Occasional inability to send XMPP messages to online/available agents. NCCF-2204 AV Defender will not install in some cases until the log level is changed to five (5). NCCF-1990 Duplicate Notifications received, one from Customer and one from Site. NCCF-1220 Need timestamp and TTL for some appliance actions/XMPP messages. NARS-413 - 5 - N-central 10.2 Release Notes: Hotfix 1 Security Description Bug Some Servers are not observable in the Update Server View. NSBM-926 AVD Profile fails to apply when the COM bridge drops the connection. NSBM-903 AV Defender Exclusions are not always used during device scans. NSBM-877 PSA Description Bug When Task Tickets are large then loading then can slow Server greatly. NPSA-845 ConnectWise: Multiple N-central Customers mapped to single PSA customer causes Billing profile NPSA-306, counts to update incorrectly. 74027 - 6 - N-central 10.2 Release Notes: Hotfix 1 Known Limitations Active Issues Description Bug When exporting a large list of Active Issues items to PDF format at either the System or Service 62860 Organization level, the server may fail. Exporting to CSV format does not cause this problem. Agents & Probes Description Bug An issue with the deprecation of support for SSL v3 may cause the upgrading of Linux agents from 71680 9.5.x to 10.x to fail. To resolve this issue, refer to "KBA20021: Upgrading Linux Agents from 9.5.x to 10.x" in the online help. Communication issues may be encountered for N-central Probes installed on Windows servers 67778 that have multiple NICs. For more information, refer to "KBA20020: Configuring A Server With Mul- tiple NICs" in the online help. Automation Manager Description Bug Running Automation Manager Policies created using Automation Manager 1.6 or earlier may result 65712 in Failed to create an EndDate ... errors if the Policies are run on a computer using a different date format. This issue does not affect Policies created using Automation Manager 1.7 or later. - 7 - N-central 10.2 Release Notes: Hotfix 1 Backup Manager Description Bug ShadowProtect Data Reader service is using high CPU due to large amount of historical data as 74971 part of the backup. The About Backup Manager dialog box no longer indicates whether or not the Backup Manager 68226 software is licensed. N-central 10.1 supports CA ARCserve D2D R17 but that version of D2D does not support Windows 68435 XP. Customer Services Description Bug Custom services may appear as misconfigured when the system locale of the device is not set to 65288 English. For example, in Portuguese the default decimal in c#/.net is not a period, ".", it is a comma, ",". If you are having this issue, please contact SolarWinds N-able Technical Support. Dashboards Description Bug Modifying a Dashboard that is associated with a large number of services may cause performance 70326 issues when using the Firefox browser. - 8 - N-central 10.2 Release Notes: Hotfix 1 N-central Server Description Bug With the complete removal of support for Security Manager - Endpoint Security as of Decem- 73491 ber 31, 2014, upgrading to N-central 10.0 will now fail if any Endpoint Security elements (includ- ing associated services) are present on devices managed by N-central. To avoid this issue, all installations of Endpoint Security software on managed devices must be removed. In addition, all services related to Endpoint Security must also be removed from managed devices in order for the upgrade to N-central 10.0 to succeed. This issue has been resolved. Chrome 42.x does not support NPAPI plugins which means that Java 73359 and Direct Connect will not function with that browser version. When attempting to open remote control connections in Chrome 42.x, users will be repeatedly prompted to install either Java or the NTRglobal plugin with no successful connections made. To resolve this issue, perform the following: 1. In the Chrome address bar, type chrome://flags/ 2. Under Enable NPAPI, click Enable. 3. Restart Chrome. When monitoring the N-central server using SNMP, the community string to be used for SNMP n/a queries to the server must use the required string value as the default community string ("public") is no longer valid. An issue where Apple is no longer allowing Services to make calls for Warranty Information of a n/a device has been noted. You will no longer get the Warranty Information for MAC devices. - 9 - N-central 10.2 Release Notes: Hotfix 1 Patch Management Description Bug If the device with the N-central Probe is using a version of Windows 2003 that does not have 68390 recent updates installed, it may not be able to establish a secure connection which will result in it not being able to download Third Party software updates. Configuring automatic Third Party software patch approval for devices that use Windows XP® for 62277 their operating system may result in an excessive amount of time being taken before the patches are approved. This is due to an issue with how Microsoft® manages patch approval for Windows XP devices.
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