A First Look at Developers’ Live Chat on Gitter Lin Shi Xiao Chen Ye Yang
[email protected] [email protected] [email protected] Institute of Software Chinese Institute of Software Chinese School of Systems and Enterprises, Academy of Sciences, University of Academy of Sciences, University of Stevens Institute of Technology Chinese Academy of Sciences, China Chinese Academy of Sciences, China Hoboken, NJ, USA Hanzhi Jiang Nan Niu Qing Wang∗ Ziyou Jiang
[email protected] [email protected] {hanzhi2021,ziyou2019}@iscas.ac.cn Department of EECS, University of State Key Laboratory of Computer Institute of Software Chinese Cincinnati, Cincinnati, OH Science, Institute of Software Chinese Academy of Sciences, University of USA Academy of Sciences, University of Chinese Academy of Sciences, China Chinese Academy of Sciences, China ABSTRACT KEYWORDS Modern communication platforms such as Gitter and Slack play an Live chat, Team communication, Open source, Empirical Study increasingly critical role in supporting software teamwork, espe- ACM Reference Format: cially in open source development. Conversations on such platforms Lin Shi, Xiao Chen, Ye Yang, Hanzhi Jiang, Ziyou Jiang, Nan Niu, and Qing often contain intensive, valuable information that may be used for Wang. 2021. A First Look at Developers’ Live Chat on Gitter. In Proceed- better understanding OSS developer communication and collabora- ings of the 29th ACM Joint European Software Engineering Conference and tion. However, little work has been done in this regard. To bridge Symposium on the Foundations of Software Engineering (ESEC/FSE ’21), Au- the gap, this paper reports a first comprehensive empirical study gust 23–28, 2021, Athens, Greece.