Impact Report

Search For A Star Apprenticeship Recruitment Programme

CONTENTS PAGE

page

1.0 The Programme 3

2.0 Executive Summary 4

3.0 Performance Against Objectives 8 3.1 Building Relationships with Schools Objectives and Outcomes 8 3.2 Dealership Open Evenings Objectives and Outcomes 10 3.3 Employability Skills and Training Day Objectives and Outcomes 11 3.4 Work Experience Objectives and Outcomes 12 3.5 Job Offers Objectives and Outcomes 13 3.6 Social Media Activity 14 3.7 Male/Female Recruitment Split 20

4.0 Observations 21

Appendix 1: Student Participation & Success Outcomes 23 Appendix 2: Dealership Open Evenings Survey Feedback 26 Appendix 3: Employability Skills Training and Assessment Day Survey Feedback 28 Appendix 4: Work Experience Survey Feedback 30

2 1.0 THE PROGRAMME

· Reach out to Enterprise Advisor Network · Build network of educational contacts Before the Programme Starts . Reach out to local schools and build relationships

· Gaia Inspirational Speeches: the 4th industrial revolution, jobs STEP 1: ​ of the future, the automotive industry School Presentations · Burrows Speech: Burrows as a local employer, why do an apprenticeship with Burrows, the Search for a Star programme · Participation in school career events

STEP 2: · Presentations on Toyota, Burrows Motor Company and the Search for a Star programme Dealership Open Evenings · Tour of dealership including digital sales and marketing presentation and an interactive session led by Toyota · Career speed networking · Parent Q&A session

STEP 3: · Employability skills training · Mock interviews with Gaia Innovation Employability Skills & Selection · Job interviews with Burrows Management team Days

STEP 4: · A weeks work experience Work Experience

STEP 5: Job Offers

STEP 6: Employment Starts

3 2.0 EXECUTIVE SUMMARY

Reach Out to Schools 14 schools visited across the 4 areas to promote Burrows and the Search for a Star programme talking to circa 1233 school students. In addition information on the programme was electronically sent to additional 29 secondary schools throughout reaching circa 5300 parents.

Schools visited by Gaia & Burrows:

Rotherham , Wickersley High School, Rawmarsh Community School

Sheffield UTC , Forge Valley, King Edwards VII (cancelled last minute)

Barnsley , Holy Trinity, The Dearne ALC

Doncaster Trinity Academy, Balby Carr, Sir Thomas Wharton Academy, YMCA Training Academy, Mexborough Academy

Information electronically send out to schools: (see Appendix 1 for examples of promotional literature)

Rotherham 1418 information sheets sent out to parents via schools

Sheffield 1354

Barnsley 1247

Doncaster 1281

Total 5300

4 Dealership Open Evenings In total 75 students from 27 local secondary schools attended one of four evening events at the Toyota sites. The evenings comprised of a welcome presentation on Toyota, Burrows and the Search for a Star apprenticeship programme, a presentation on customer care and digital marketing, a presentation by Toyota Academy, a career speed networking event and an opportunity for parents to ask the Gaia team, Burrows senior managers and the training providers questions.

At the end of the evening students filled out a questionnaire asking for feedback on the event itself and to state if they would like to move onto the next stage of the programme.

Location Out of 5.0 Stars Wish to proceed to the next stage

Rotherham 4.8 100%

Sheffield 4.9 100%

Barnsley 4.7 100%

Doncaster 4.8 96%

The students parents were asked 3 questions and to state if they agreed with them or not.

Location Q1: Do you now have a Q2: Are you impressed with Q3: Do you feel comfortable better understanding of the the level of training your that Burrows will offer the apprenticeships on offer and child would receive? support and guidance your the training your child would child will need if employed receive? as an apprentice? Rotherham 100% 100% 100% Sheffield 100% 100% 100% Barnsley 100% 100% 100% Doncaster 100% 100% 100%

The parents were also asked to rate each of the activities:

Location Welcome & Quiz Information on Activity: Vehicle Activity: Parents Q&A Overall Event Burrows and Technician Customer Service Session Apprenticeship Programme Rotherham 4.6 4.8 5.0 4.7 4.9 5.0 Sheffield 4.8 4.8 4.9 4.9 4.8 4.8 Barnsley 4.7 4.8 4.8 4.7 4.7 4.8 Doncaster 4.8 4.8 4.9 4.9 4.9 4.9 Totals 4.7 4.8 4.9 4.8 4.8 4.9

Employability Skills and Selection Days Gaia Innovation designed and facilitated the Employability Skills sessions that formed part of four separate selection days held at the 4 Burrows Toyota sites. These sessions equipped applicants with knowledge and skills to excel in an informal interview. Successful applicants were selected based on performance in these interviews, following a group discussion involving Gaia personnel and the Burrows interview teams.

5 29 students attended these sessions. All students received a Certificate of Attendance at the end of the day.

Location Male Female % Female

Rotherham 8 0 0%

Sheffield 4 0 0%

Barnsley 5 1 17%

Doncaster 7 4 36%

Total 24 5 17%

Work Experience In total 23 students were offered a week-long work experience. Students were divided into those interested in Toyota Technician Apprenticeships or the Burrows in-house Customer Service training programme.

Gaia Innovation designed various documents to be completed by the students and their Burrows mentor. • Induction checklist • Briefing document • Work experience progress log and employer evaluation • Work schedule and skills log • Evaluation form

On the last day of the work experience week Gaia Innovation led a Reflective Learning Session with all students.

Location Male Female Total Technical % Customer % Technical Service Customer Service

Rotherham 7 0 7 5 71% 2 29%

Sheffield 4 0 4 3 75% 1 25%

Barnsley 3 2 5 3 60% 2 40%

Doncaster 3 4 7 3 43% 4 57%

Total 17 6 23 14 61% 9 39%

A number of students opted to not attend the work experience and 1 student was asked to leave due to poor punctuality. In total 8 students declined the work experience week, reasons stated were that they had accepted another apprenticeship or had decided to go to stay in education.. One student was asked to complete an extra week to experience the bodyshop area to ensure that he was happy with the role prior to being offered the apprenticeship.

At the end of the work placements students completed an online survey asking for feedback on their experience of the week.

100% of students reported that the work placement had inspired them to pursue a career in the automotive industry.

6

Specifically in terms of skills and behaviours, participants reported that they developed many key transferable skills throughout their work placement: • 100% stated they had developed their communication skills • 100% teamwork • 100% organisational skills • 100% initiative / ability to work independently • 100% technical skills • 84% good work ethic • 84% commercial awareness

Participants have the work experience phase 5/5 stars overall.

Job Offers

Location Apprenticeships Offered Vehicle Technician Customer Service Direct Apprenticeships Apprenticeships Hires Offered Offered

Total Male Female % Male Female Male Female Female

Rotherham 1 1 0 0% 1 0 0 0 0

Sheffield 0 0 0 0% 0 0 0 0 0

Barnsley 2 1 1 50% 1 0 0 1 0

Doncaster 3 1 2 67% 1 0 0 2 1

Total 6 3 3 50% 3 0 0 3 1

The Shining Stars

Name Location Sex Position School

Ben Rotherham Male Vehicle Technician Sir Thomas Wharton Academy

Adam Weston Barnsley Male Vehicle Technician

Chloe Howes Barnsley Female Customer Service Netherwood Academy

Maddison Cooper Doncaster Female Accounts Balby Carr

Shannon MacDonald Doncaster Female Sales Trinity Academy

Charlie Laidler Doncaster Male Body Shop Technician Sir Thomas Wharton Academy

Megan Burton Doncaster Female Accounts (Direct Hire) Sir Thomas Wharton Academy

7 3.0 PERFORMANCE AGAINST OBJECTIVES

3.1 Building Relationships With Schools Objectives and Outcomes

3.1.1 Objective: Promote the programme to 10 secondary schools per dealership - 40 in total ​ Outcome: The following secondary schools were sent information on the Search for a Star programme - 43 in total ​

Rotherham Maltby Academy, Wickersley High School, Rawmarsh Community School, , Dinnington College, Oakwood High School, , , Saint Pius X Catholic High School, Wath Comprehensive 10 schools

Sheffield UTC Sheffield, Forge Valley, King Edwards VII, , , , , Newfield Secondary School, Sheffield College, 10 schools

Barnsley Netherwood Academy, Holy Trinity, The Dearne ALC, Darton College, , , , , Barnsley College, Horizon Community College 10 schools

Doncaster Trinity Academy, Balby Carr, Sir Thomas Wharton Academy, YMCA Training Academy, Rossington All Saints, , , , , , , , 13 schools

3.1.2 Objective: To visit 3 schools per site - 12 in total ​ Outcome: The following secondary schools were visited along with how many students spoken to (impacts), by either Nicola Thompson or Wendy Trout, accompanied by a member of the Burrows team - 14 in total ​

Impacts Rotherham Maltby Academy 15 Wickersley High School 142 Rawmarsh Community School 67 Mexborough Academy 52 Sheffield UTC Sheffield 125 Forge Valley 130 King Edwards VII 0 (cancelled by school twice) Barnsley Netherwood Academy 140 Holy Trinity 42 The Dearne ALC 96 Doncaster Trinity Academy 25

8 Balby Carr 132 Sir Thomas Wharton Academy 136 YMCA Training Academy 10 Rossington All Saints 121 Total 1233

3.1.3 Objective: Promote the programme to 1000 parents per dealership - 4000 in total ​ Outcome: The following secondary schools were sent the fact sheet and poster promoting the programme. The numbers below are the number of students in Y11. The information was sent to their parents - 5300 in total ​

Rotherham Impacts Sheffield Impacts Barnsley Impacts Doncaster Impacts Maltby Academy 128 UTC Sheffield 125 Netherwood 140 Trinity 126 Academy Academy Wickersley 142 Forge Valley 130 Holy Trinity 149 Balby Carr 132

Rawmarsh 156 King Edwards VII 186 The Dearne 96 Sir Thomas 136 ALC Wharton Aston Academy 122 Bradfield School 124 Darton 157 YMCA Training 20 College Dinnington 152 Chapeltown 128 Kirk Balk 124 Rossington All 121 Academy Academy Saints Oakwood 126 Ecclesfield School 132 Outwood 133 Ash Hill 96 Carlton Academy Rotherham 96 Meadowhead 151 Outwood 132 De Warenne 122 College School Shafton Academy Brinsworth 128 Newfield 156 Penistone 128 Don Valley 92 Academy Secondary School Grammar Academy Saint Pius X 122 Sheffield College 96 Barnsley 62 Doncaster 60 College College Wath 154 Stocksbridge High 126 Horizon 126 Hall Cross 94 Community Academy Mexborough 92 Hungerhill 92 Academy School Outwood 94 Adwick Outwood 96 Danum

Totals 1418 1354 1247 1281

9 3.2 Dealership Open Evenings Objectives and Outcomes

3.2.1 Objective: A minimum of 20 students to attend each dealership event - 80 in total ​ Outcome: The tables below show the figures for each event - 65 in total ​

Rotherham: Registered interest to attend dealership open evening 35 Confirmed would be attending open evening 18 Actual attended open evening 12 Arrived at open evening with no confirmation 1 TOTAL number of students attending the open evening 13

Sheffield: Registered interest to attend dealership open evening 40 Confirmed would be attending open evening 20 Actual attended open evening 10 Arrived at open evening with no confirmation 0 TOTAL number of students attending the open evening 10

Barnsley: Registered interest to attend dealership open evening 50 Confirmed would be attending open evening 34 Actual attended open evening 21 Arrived at open evening with no confirmation 7 TOTAL number of students attending the open evening 28

Doncaster: Registered interest to attend dealership open evening 58 Confirmed would be attending open evening 34 Actual attended open evening 22 Arrived at open evening with no confirmation 2 TOTAL number of students attending the open evening 24

10 3.3 Employability Skills Training and Assessment Day Objectives and Outcomes

3.2.1 Objective: 10-15 students to attend each dealership training day - 40-60 in total ​ Outcome: 29 in total ​ The tables below show the number of students invited to attend the days. This year Burrows were very selective as to the pupils that were invited to this phase of the programme. As a result fewer students were invited, which lead to a reduced number accepting the invitation to attend.

Location Invitation to Accepted Actually Male Female attend Invitation Attended

Rotherham 11 10 8 8 0

Sheffield 10 6 4 4 0

Barnsley 15 8 6 5 1

Doncaster 15 10 11 7 4

Total 51 34 29 24 5

11 3.4 Work Experience Objectives and Outcomes

3.4.1 Objective: 8-12 students to attend each dealership work experience programme - 32-48 in total ​ Outcome: 23 in total / 13 completed this phase ​ Once again Burrows were extremely selective about the students they put forward to this phase of the programme.

Invitation to Accepted Dropped out of Completed the participate invitation the programme work experience

Rotherham 7 7 3 4

Sheffield 4 4 3 1

Doncaster 7 7 3 4

Barnsley 5 5 1 4

12 3.5 Job Offers Objectives and Outcomes

3.5.1 Objective: 2 students per site to be offered an apprenticeship position - 8 in total ​ Outcome: In total 6 apprenticeships accepted and 1 direct hire ​

In total six students offered and accepted an apprentice and one student offered a full time position. In addition a student from Rotherham was offered an apprentice but declined the offer due to taking another apprenticeship. Unfortunately no position was offered at Sheffield and only one in Rotherham.

Name Location Sex Position School

Ben England Rotherham Male Vehicle Technician Sir Thomas Wharton Academy

Adam Weston Barnsley Male Vehicle Technician Barnsley College

Chloe Howes Barnsley Female Customer Service Netherwood Academy

Maddison Cooper Doncaster Female Accounts Balby Carr

Shannon MacDonald Doncaster Female Sales Trinity Academy

Charlie Laidler Doncaster Male Bodyshop Technician Sir Thomas Wharton Academy

Megan Burton Doncaster Female Accounts (DH) Sir Thomas Wharton Academy

13 3.6 Social Media Communications Overview

3.6.1 Objective: To increase social media activity throughout the programme ​ Outcome: An improvement on activity from last year ​

3.6.1.1 Facebook: Burrows Search for a Star page Significant increase in activity on social media platforms with an improvement in the number of students linking to the channels.

14

15

16

17 3.6.1.2 LinkedIn: Gaia Innovation Page

18 3.6.1.3 Twitter: Gaia Innovation

19

3.7 Male / Female Participation and Recruitment Split

3.7.1 Objective: To achieve a male/female split of 60/40 ​ Outcome: The results were varied throughout the programme ​

Dealership Event Assessment Day Work Experience Job Offer (75 total) (29 total) (23 total) (7 total)

Total Male Female Male Female Male Female Male Female

No 61 14 29 5 17 6 3 4

% 81% 19% 83% 17% 74% 26% 43% 57%

20 4.0 Observations

The following will highlight the main observations made by Gaia Innovation regarding the programme:

Links into Secondary Schools Following on from relationships built in 2016/17, in many cases schools were very welcoming to allowing Gaia Innovation and Burrows to present to their Y11 students once again. As in business, schools also see staff turnover and in some schools our contact had moved on meaning that new relationships had to be built. There is still difficulty in getting schools to engage with apprenticeship programmes such as this. We are competing against an educational system which financially rewards schools for the number of students staying on at school to stay in sixth form. However in January this year the government issued legislation stating that secondary school students need to be informed of all possible pathways open to them after GCSEs. External businesses / providers should be actively encouraged to visit schools and engage with students. In conversations with schools throughout this years’ programme it was clear to the Gaia team that schools were slow to adapt to this new change in legislation.

Once into schools the presentations impressed the careers and leadership teams: "I was really impressed with the presentation. It is clear that the company sees the Apprenticeship route as an ​ opportunity to invest in the next generation of automotive experts in every field. I'm glad our students responded by recording their interest with you and I hope they act on it. As I said at the time, even to participate and be unsuccessful in the long run would still be an excellent experience for them” - Sir Thomas Wharton Academy Head Teacher

Social Media Activity Throughout the programme social media was used in particular Facebook. It was most engaging during the schools visits and the dealership open evenings. It was disappointing to see that activity died down substantially during the employability skills training and assessment days and in particular only one piece was posted during the work experience phase of the programme. It was also disappointing to see no PR activity being implemented throughout the programme.

Customer Services Apprenticeship v Business Apprenticeship Having changed the apprenticeship scheme being offered this year from business administration to customer service, we saw a decline in the number of students interested in this non technical qualification, especially from females. Customer service is not a term that students would be aware of in the school environment as it does not link directly into subjects that they are used to. The wording of the programme challenged the students and ‘scared them off’.

The Apprenticeship Levy It was evident through discussions with the students that other local employers are now more prominent at promoting their apprenticeship programmes. It appears the apprenticeship levy is starting to have an impact.

Parent Awareness of Apprenticeship Programmes Parental knowledge regarding the content, qualification and general quality of apprenticeship is still poor. As seen at the dealership open evening parents became more engaged throughout the evenings and following the presentations were very complimentary towards the programme.

“Impressed by how well organised the whole event was, very friendly knowledgeable staff. I wish I was starting out, I would have liked this kind of opportunity. Well done all”.

“Really impressed with the opportunities. Love the nurturing approach. Great set-up. Excited!”

21 Employability Skills Training and Assessment Days These days provided the students with high-quality interview training that some schools are failing to provide. The advice given and the STAR technique is something whey will take with them in life.

“I found the day really useful as it helped me prepare for the interview process. It made me relax a bit to help me become less stressed and nervous”

“The STAR technique helped me structure what I was going to say amazingly”

Student Participation Numbers / Female Participation At the dealership open evenings we saw a low turnout in Sheffield and Rotherham and more disappointingly no females attended the events, even through a significant number of girls had registered to attend the events. Burrows Motor Company were more selective in the number of students that were invited to attend the employability skills training and assessment days and being offered work experience.

The Success of the Search for a Star Recruitment Process The programme in 2016/17 exceeded everyone’s expectations and perhaps by comparing this year to last we could feel that it has not been as successful. It can be viewed that in terms of numbers attending the evening events at Rotherham and Sheffield and the lack of female interest in these two locations that it is disappointing. Also we had a number of students dropping out at the work experience phase; this is a result of other employers upping their game and the pressure from colleges being placed on individual students. However there are many successes that come out of this programme; the calibre of female students was particularly high this year. All females who participated in the employability day were very strong candidates and were offered work experience (although one dropped out due to obtaining another apprenticeship) and were all offered positions. The proportion of females hired this year was greater than last year, the quality of the programme was recognised (as demonstrated by the feedback) and that seven students were offered and accepted a position at Burrows Motor Company (with a target of 8, 1 additional student was offered an apprenticeship but declined.) In addition, once again a candidate was taken on as a direct hire - Megan and Burrows should be credited for the support shown to her.

22 Appendix 1: Overview students at each stage in a spreadsheet

A1.1 Rotherham

Gender Vehicle / Potential Dealership School Visit Employability Work Job Offer Customer Service Highlighted Event Day Experience

Aaron Smith Wickersley High School M Technician ✓ ✓ ✓ ✓ ✓* Adam Norton Oakwood High School M Technician ✓ ✓ ✓ ✓ Ben England Sir Thomas Wharton Academy M Technician ✓ ✓ ✓ ✓ ✓ Brandon Roberts Mexborough Academy M Technician ✓ ✓ Jamie Hayden Mexborough Academy M Technician ✓ ✓ ✓ Jamie Gledhill Rawmarsh Community School M Technician ✓ ✓ ✓ ✓ ✓* Josh Thornton Mexborough Academy M Technician ✓ ✓ Luke Tate Rawmarsh Community School M Customer Service ✓ ✓ ✓ ✓ Nathan Hill Maltby Academy M Customer Service ✓ ✓ ✓ ✓ ✓* Raja Ahmar Oakwood High School M Technician ✓ ✓ Sahil Zaman Parkwood High School M Technician ✓ Ben Cocking ** Wath Comprehensive M Vehicle Technician ✓ ✓ ✓ *Left the programme ** Attended Dealership Open Evening at Barnsley

A1.2 Sheffield

e Gender Vehicle / Potential Dealership School Visit Employability Work Job Offer Customer Service Highlighted Event Day Experience

Aleks Lubans Forge Valley M Customer Service ✓ ✓ Ivan Chimbembe UTC Sheffield M Vehicle Technician ✓ ✓ Jack Lambert Forge Valley M Vehicle Technician ✓ ✓ ✓ ✓ ✓* Joe Corker Forge Valley M Vehicle Technician ✓ ✓ ✓ Jordan Kay UTC Sheffield M Vehicle Technician ✓ ✓ Kieran Taylor M Vehicle Technician ✓ ✓ ✓* Mackenzie Smedley UTC Sheffield M Vehicle Technician ✓ ✓ Matthew Parkin Forge Valley M Vehicle Technician ✓ ✓ ✓ ✓ ✓ Taylor Shamson UTC Sheffield M Vehicle Technician ✓ ✓ William Cromack Forge Valley M Customer Service ✓ ✓ ✓ ✓* * Left the programme

23 A1.3 Barnsley

e Gender Vehicle / Potential Dealership School Visit Employability Work Job Offer Customer Service Highlighted Event Day Experience

Abass Ali M Customer Service ✓ Adam Weston Barnsley College M Vehicle Technician ✓ ✓ ✓ ✓ ✓ Bradley Johnson M Vehicle Technician ✓ Brendan Moore The Dearne ALC M Vehicle Technician ✓ ✓ Charlie Cook The Dearne ALC M Vehicle Technician ✓ ✓ Chloe Howes Netherwood Academy F Customer Service ✓ ✓ ✓ ✓ ✓ ✓ Connor Gregory The Dearne ALC M Vehicle Technician ✓ ✓ Corrina Gent The Dearne ALC F Customer Service ✓ ✓ Elizabeth Fraser Netherwood Academy F Vehicle Technician ✓ ✓ ✓ ✓* Ethan Hollingworth Wath Comprehensive M Vehicle Technician ✓ ✓ ✓ Gary Missa Holy Trinity M Customer Service ✓ ✓ ✓ Jordan Tansley Holy Trinity F Vehicle Technician ✓ ✓ Joshua Kelly Saint Pius X M Vehicle Technician ✓ Karam Ali Winterhill School M Vehicle Technician ✓ ✓ Leejay Monaghan Saint Pius X M Vehicle Technician ✓ Lewis Land Barnsley College M Customer Service ✓ Liam Burton Mexborough Academy M Vehicle Technician ✓ ✓ Liam Trymbaiski College ITS M Vehicle Technician ✓ ✓ Luke Lloyd Barnsley College M Vehicle Technician ✓ Marcus Burns The Dearne ALC M Vehicle Technician ✓ ✓ Mason Eggleston Barnsley College M Vehicle Technician ✓ Melissa Pennington The Dearne ALC F Customer Service ✓ ✓ Pablo Handley Saint Pius X M Vehicle Technician ✓ Reanna Murray The Dearne ALC F Customer Service ✓ ✓ Ricky Atherton The Dearne ALC M Vehicle Technician ✓ ✓ Sam Clee Hope House M Vehicle Technician ✓ Sam Moore Wath Comprehensive M Customer Service ✓ ✓

*Left the programme

24 A1.4 Doncaster

e Gender Vehicle / Potential Dealership School Visit Employability Work Job Offer Customer Service Highlighted Event Day Experience

Adam Bird Sir Thomas Wharton Academy M Vehicle Technician ✓ ✓ ✓ ✓ Aidan O’Brien-Tye YMCA Training Academy M Vehicle Technician ✓ ✓ Bryan Lawrence Rossington All Saints M Vehicle Technician ✓ Bryony Almond-She Balby Carr F Customer Service ✓ ✓ ✓ ✓ ✓ Callum Thurogate Sir Thomas Wharton Academy M Vehicle Technician ✓ ✓ ✓ ✓ ✓ Charlie Laidler Sir Thomas Wharton Academy M Vehicle Technician ✓ ✓ ✓ ✓ ✓ Daniel Burrows M Customer Service ✓ Daniel Guttridge Sir Thomas Wharton Academy M Vehicle Technician ✓ ✓ George Bird M Jake Baker Mount St Mary’s College M Customer Service ✓ Joe Dianna Brinsworth Academy M Vehicle Technician ✓ Kane Evans Sir Thomas Wharton Academy M Vehicle Technician ✓ ✓ Katie Chapman Trinity Academy F Vehicle Technician ✓ ✓ Kieron Huby Rossington All Saints M Vehicle Technician ✓ ✓ Lauren Hall YMCA Training Academy F Customer Service ✓ ✓ ✓ Maddison Cooper Balby Carr F Customer Service ✓ ✓ ✓ ✓ ✓ ✓ Megan Burton Sir Thomas Wharton Academy F Customer Service ✓ ✓ ✓ ✓ ✓ Peyton Bathgate YMCA Training Academy F Vehicle Technician ✓ ✓ ✓ Rhys Hopson Rossington All Saints M Vehicle Technician ✓ Romans Sulga Balby Carr M Customer Service ✓ ✓ Shaniece Brittan Trinity Academy F Customer Service ✓ ✓ ✓ ✓ ✓ Shannon MacDona Trinity Academy F Customer Service ✓ ✓ ✓ ✓ ✓ Taylor Hammonds Sir Thomas Wharton Academy M Customer Service ✓ ✓ Toby Miller Balby Carr M Customer Service ✓ ✓ ✓ Luke Cumpsty ** St Pius X Catholic School M Technician ✓ ✓ ✓ Max Tomlinson ** Sir Thomas Wharton Academy M Technician ✓ ✓ ✓ ✓ ** Attended dealership open evening at Doncaster

25 Appendix 2: Dealership Open Evenings Survey Feedback

A2.1 Student Comments

Here is a selection of some of the amazing comments made by the students regarding what they enjoyed most about the evening events.

Rotherham: “Couldn’t have learnt more” – Raja Ahmar “Every part of the information was useful and the evening was easy to follow and very well organised” – Jamie Gledhill “Had fun learning about Toyota and Burrows and how the working environment is’ – Aaron Smith “Found spending time with the team useful as it allowed me to understand specific roles” – Luke Tate

Sheffield: “I enjoyed the section in the workshop as that’s the place I am looking to be employed in. The speed networking was also useful for any questions’ – Joe Corker “Overall very well explained event, every question asked was well answered” – Taylor Shamson “Finding out what interests the employees and how they find it working here” – Kieran Taylor

Barnsley: “I enjoy talking to people to find out what it’s like to work for Burrows” – Sam Clee “Very useful and very thankful for this opportunity” – Pablo Handley “Was good to hear how current employees got into their roles. Provided information to show me how to continue in the programme” – Chloe Howes “The event was informative and has helped me decide what career I want” – Adam Weston

Doncaster: “I really enjoyed the event. It really helped enlighten me and did change my opinion on what I originally wanted to do” – Bryony Almond-Sheppard “I enjoyed the amount of information that I got and how detailed each presentation was” – Jake Baker “I found the experience very useful, like being able to ask questions and get a more in depth view of the job and opportunities” – Adam Bird “The speed networking session was very useful to find out more about the different job roles” – George Bird “Speaking to the Burrows team, they were so polite and welcoming. Receiving information about the opportunities available for me after school” – Shaniece Brittan “I found speaking to employees useful as it give you confidence, also made it clear what it was like at Burrows” – Callum Thurogate

A2.2 Parent Feedback

Here is a selection of comments made by the parents.

Rotherham: “Very friendly, informative event, there should be more like it” “Overall a very well explained overview about the Burrows Apprenticeship programme” “Friendly, experience staff, very knowledgeable teams. Really enjoyed it”

Sheffield: “Really impressed with the opportunities. Love the nurturing approach. Great set-up. Excited!” “Very well organised, very friendly staff, seems like a very friendly and family orientated company” “I felt very welcome. Clear explanations. I’m confident the best choice for my son”

26 Barnsley: “It was nice to see a company like this taking care of our children in the future. Thank you” “Been a wonderful experience, knowing the history of Toyota and Mr Burrows”

Doncaster: “Very impressed that senior staff / management were at the event and talked to parents and students” “Impressed at how well organised the whole event was, very friendly knowledgeable staff. I wish I was starting out, I would have liked this type of opportunity. Well done all.”

27 Appendix 3: Employability Skills Training Day Feedback

A3.1 Student Feedback The students were asked to complete an online questionnaire to ascertain the effectiveness of the day. The results were as follows:

Q: The training session I attended was at:

Sheffield Doncaster Rotherham Barnsley Total

4 9 8 3 24

Q. Did the Employability Skills session in the morning help you with your interview in the afternoon (making a first impression, body language, skills required)?

Not useful Was ok Really Useful Total

0 1 21 22

Rotherham “I found the session extremely useful as I was not at all confident in an interview situation before I had attended this session” “The bits I did really helped me with my interview as it showed me how to structure what I was going to say”

Sheffield “I was taught things to avoid like fidgeting, slouching etc.” “Really useful gave me some tips how to present myself in the proper interview.” - Michelle Parkin

Barnsley “It prepared me to make sure that I give sophisticated answers to the questions.” “The session was very helpful as I wouldn’t of added as much detail if I didn’t attend the session”

Doncaster “I found it really useful with the workshop as it help me prepare for the interview process. It made me relax a bit to help me become less stressed and nervous” - Lauren Hall “I felt rather nervous at first but this really built up my confidence and helped in the interview.”

Q. Did you find the STAR technique / preparation pitch useful for the interview in the afternoon?

The situation, task, action, result (STAR) format is a job interview technique used by interviewers to gather all the relevant information about a specific capability that the job requires.

Not useful Was ok Really Useful Total

0 8 14 22

Rotherham “Yes the star technique really helped and was a nice way of structuring things” “I never thought I could use an example using the star technique to present my skills.”

28 Barnsley “It didn’t really allow me to give a full description of the events, however I was still able to talk about my accomplishments.”

Doncaster “Helped me structure what I was going to say amazingly.” - Maddison Cooper

Q. How useful did you find the Mock Interview in preparing you for your actual interview with a member of the Burrows team?

Not useful Was ok Really Useful Total

0 4 18 22

Rotherham “mock interview gave me a very good understanding of what I had to expect for the real interview”. “told me what I needed to improve on”

Barnsley “I got feedback which allowed me to make sure that I looked smart and professional.”

Doncaster “I found it really useful as it gave me the extra confidence I needed as I got tips on how to improve my interview skills” - Lauren Hall “It helped me improve on my faults.”

Q. Do you think you will use the skills you developed in the training session and mock interview in the future?

Yes No Total

22 0 22

Summary 100% of surveys were returned, with a 90% completion rate. Overall the comments were extremely positive, including where a question was answered “Was ok” the students gave positive feedback and pointers to suggest that the exercise was of value and had a positive influence on their employability skills.

29 Appendix 4: Work Experience Student Feedback

A4.1 Student Survey Feedback

Q. Which skills and behaviours have you developed during your work experience placement (please tick all the skills you think that you have developed)

Q. During your work experience placement, were you made to feel welcome by the Burrows team?

Yes No

100% 0%

100% of the students replied yes!

Q. Has this experience inspired you to consider a career in the automotive industry?

Yes No

100% 0%

Q. How was your work experience placement overall? (please rate your week at Burrows out of 5 stars)

1 star 2 stars 3 stars 4 stars 5 stars

0% 0% 0% 0% 100%

30 Q. Could the preparation for the work experience be improved (the communications from Gaia Innovation - texts, emails, phone calls)? Please provide a comment.

“No I think it was all great which I felt very prepared for the works experience” “No not really,everything ran smooth and i felt prepared for everything that happened” “Nothing to improve.”

One student replied negatively - “I didn't receive much information on my placement. I wasn't informed on times.”

Q. What is your best memory /what did you find most rewarding from the week's work placement? Please provide a comment.

“Being able to get on with some jobs independently and confidently” - Ben England - Rotherham “I've been able to not just work cooperatively with others, but I've gotten to know them more.” - Maddison Cooper - Doncaster “Working together to service a car” - Ben Cocking - Rotherham “Working with all the staff members and then getting hands on experience with fixing cars” - Raja Ehtsham Anwar - Rotherham “Learning to do the challenge and remembering what i've been taught from burrows” - Karam Ali - Barnsley “Speaking and being involved in customer enquiries” - Shannon Macdonald - Doncaster

Q. Was the work placement what you expected? Please provide a comment.

“It was what I expected and was also better as I didn’t expect to learn as much as I did” - Ben England - Rotherham “A lot of it yes but I learnt new stuff!” - Maddison Cooper - Doncaster “Yes” - Ben Cocking - Rotherham “Yes it was great” - Raja Ehtsham Anwar - Rotherham “Yes it was honestly it's been great”. - Karam Ali - Barnsley “No, it’s more fun and less relaxed than what I imagined” - Shannon Macdonald - Doncaster

Summary Based on the replies it is clear that the students found the work placement opportunity personally enriching through developing many of their behaviours. The welcome from the teams at Burrows and the preparation for the work placement beforehand helped to build their confidence and expectation. They have risen to the challenge of working in a new environment, both individually and as a team. The visual and kinesthetic learning, as well as practical exposure to the Burrows workplace and customers as given them a new learning experience. These are excellent skills that can be used in future employment settings as well as additional, personal ‘world ready’ competencies.

31