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Vashon Island Passenger-Only Ferry Study: Technology Demonstration Phase and Final Report

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Vashon Island Passenger-Only Ferry Study: Technology Demonstration Phase and Final Report Vashon Island Passenger-Only Ferry Study: Technology Demonstration Phase and Final Report APRIL 2015 FTA Report No. 0089 Federal Transit Administration PREPARED BY Greg Lerner, King County Department of Transportation, Marine Division Carla Leigh Sawyer, Progressions WITH SUPPORT FROM Mike Anderson, KPFF COVER PHOTO King County staff. All report photos courtesy of King County unless otherwise noted. DISCLAIMER This document is disseminated under the sponsorship of the U.S. Department of Transportation in the interest of information exchange. The United States Government assumes no liability for its contents or use thereof. The United States Government does not endorse products of manufacturers. Trade or manufacturers’ names appear herein solely because they are considered essential to the objective of this report. Vashon Island Passenger-Only Ferry Study: Technology Demonstration Phase and Final Report APRIL 2015 FTA Report No. 0089 PREPARED BY Greg Lerner, King County Department of Transportation, Marine Division Carla Leigh Sawyer, Progressions WITH SUPPORT FROM Mike Anderson, KPFF SPONSORED BY Federal Transit Administration Office of Research, Demonstration and Innovation U.S. Department of Transportation 1200 New Jersey Avenue, SE Washington, DC 20590 AVAILABLE ONLINE http://www.fta.dot.gov/research FEDERAL TRANSIT ADMINISTRATION i MetricMetric Conversion Conversion Table Table Metric Conversion Table SYMBOL WHEN YOU KNOW MULTIPLY BY TO FIND SYMBOL LENGTH in inches 25.4 millimeters mm ft feet 0.305 meters m yd yards 0.914 meters m mi miles 1.61 kilometers km VOLUME fl oz fluid ounces 29.57 milliliters mL gal gallons 3.785 liters L ft3 cubic feet 0.028 cubic meters m3 yd3 cubic yards 0.765 cubic meters m3 NOTE: volumes greater than 1000 L shall be shown in m3 MASS oz ounces 28.35 grams g lb pounds 0.454 kilograms kg megagrams T short tons (2000 lb) 0.907 Mg (or "t") (or "metric ton") TEMPERATURE (exact degrees) 5 (F-32)/9 oF Fahrenheit Celsius oC or (F-32)/1.8 FEDERAL TRANSIT ADMINISTRATION iv FEDERAL TRANSIT ADMINISTRATION ii REPORT DOCUMENTATION PAGE Form Approved OMB No. 0704-0188 Public reporting burden for this collection of information is estimated to average 1 hour per response, including the time for reviewing instruc- tions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to Washington Headquarters Services, Directorate for Information Operations and Reports, 1215 Jefferson Davis Highway, Suite 1204, Arlington, VA 22202-4302, and to the Office of Management and Budget, Paperwork Reduction Project (0704-0188), Washington, DC 20503. 1. AGENCY USE ONLY 2. REPORT DATE 3. REPORT TYPE AND DATES COVERED April 2015 2009 - 2014 4. TITLE AND SUBTITLE 5. FUNDING NUMBERS Vashon Island Passenger-Only Ferry Study: Technology Demonstration Phase WA-26-7008 and Final Report 6. AUTHOR(S) Greg Lerner, King County Dept. of Transportation, Marine Division Carla Leigh Sawyer, Progressions 7. PERFORMING ORGANIZATION NAME(S) AND ADDRESSE(ES) 8. PERFORMING ORGANIZATION REPORT NUMBER King County Dept. of Transportation, Marine Division 201 South Jackson Street FTA Report No. 0089 Seattle WA 98104 9. SPONSORING/MONITORING AGENCY NAME(S) AND ADDRESS(ES) 10. SPONSORING/MONITORING AGENCY REPORT U.S. Department of Transportation NUMBER Federal Transit Administration Office of Research, Demonstration and Innovation FTA Report No. 0089 East Building 1200 New Jersey Avenue, SE Washington, DC 20590 11. SUPPLEMENTARY NOTES [http://www.fta.dot.gov/research] 12A. DISTRIBUTION/AVAILABILITY STATEMENT 12B. DISTRIBUTION CODE Available from: National Technical Information Service (NTIS), Springfield, VA 22161. Phone 703.605.6000, Fax 703.605.6900, email [[email protected]] TRI 13. ABSTRACT This report summarizes work performed in earlier phases of this project to prepare for implementation of a County-operated passenger- only ferry service and documents the demonstration of three technology-based passenger ferry traveler information initiatives. The first two phases produced a policy study for County-operated passenger ferry service and a business and implementation plan for introduction of the service. The final phase evaluated opportunities for introducing technology to improve ferry traveler information, selected the most promising and feasible three technology options, and demonstrated and evaluated the three technology initiatives. 14. SUBJECT TERMS 15. NUMBER OF PAGES Passenger ferry traveler information technology, variable message sign, VMS 251 16. PRICE CODE 17. SECURITY CLASSIFICATION 18. SECURITY CLASSIFICATION 19. SECURITY CLASSIFICATION 20. LIMITATION OF ABSTRACT OF REPORT OF THIS PAGE OF ABSTRACT Unclassified Unclassified Unclassified FEDERAL TRANSIT ADMINISTRATION v TABLE OF CONTENTS 1 Executive Summary 6 Section 1: Introduction, Background, and Objectives 17 Section 2: Technology Demonstration Phase Approach 26 Section 3: Technology Demonstration Phase: Design and Implementation 36 Section 4: Technology Demonstration Evaluation and Lessons Learned 46 Section 5: Conclusions 48 Glossary Appendix A: King County Waterborne Transit Policy Study Appendix B: King County Business Plan for the Vashon Island Passenger-Only Ferry Appendix C: King County Passenger-Only Ferry Project Briefing Paper Appendix D: Transportation Survey: Vashon Water Taxi Riders Appendix E: Technology Options Scoring Matrix Appendix F: Demonstration Project Definition and Phased Implementation Plan Appendix G: Water Taxi Website Improvement Rider Survey Appendix H: Water Taxi Website User Testing Questions Appendix I: Water Taxi Website User Testing Observations Appendix J: King County Water Taxi Post-Implementation Website Survey Appendix K: Vashon Island Technology Demonstration Evaluation Protocol FEDERAL TRANSIT ADMINISTRATION vi LIST OF FIGURES 2 Figure ES-1: Pier 50 Variable Message Sign 3 Figure ES-2: Enhanced KCMD Water Taxi home page 4 Figure ES-3: King County WaterTaxiWatch page 6 Figure 1-1: City of Seattle on the Seattle waterfront, circa 1890 6 Figure 1-2: Seattle waterfront 1907 7 Figure 1-3: Boeing jetfoil in Elliott Bay, Puget Sound 8 Figure 1-4: WSF’s first passenger-only ferry, MV Tyee 8 Figure 1-5: WSF’s MV Skagit 9 Figure 1-6: WSF’s MV Chinook 11 Figure 1-7: Vashon Island to Downtown Seattle route 11 Figure 1-8: West Seattle to Downtown Seattle route 13 Figure 1-9: Pier 50 Downtown Seattle 14 Figure 1-10: Vashon Island Terminal 14 Figure 1-11: Seacrest Park dock in West Seattle 15 Figure 1-12: On-dock automated TVM 15 Figure 1-13: Portable fare transaction processing device for ORCA cards 27 Figure 3-1: VMS mounting location 27 Figure 3-2: Water Taxi Pier 50 dock site map with sign location 28 Figure 3-3: VMS screens 29 Figure 3-4: VMS installation timeline 29 Figure 3-5: Initial VMS location 29 Figure 3-6: VMS interim location 30 Figure 3-7: Existing KCMD Water Taxi home page 31 Figure 3-8: Enhanced KCMD Water Taxi homepage 31 Figure 3-9: Enhanced KCMD website drop-down schedule display 32 Figure 3-10: Enhanced KCMD website drop-down fare display 33 Figure 3-11: WSF VesselWatch page 35 Figure 3-12: King County WaterTaxiWatch page 42 Figure 4-1: Ease of finding information on website 42 Figure 4-2: Amount of information on website 43 Figure 4-3: Website appearance 43 Figure 4-4: Amount of time spent on website 45 Figure 4-5: Water Taxi ridership, June 2010–May 2014 FEDERAL TRANSIT ADMINISTRATION vii LIST OF TABLES 12 Table 1-1: Vashon Island and West Seattle Winter Daily Schedules 13 Table 1-2: West Seattle Extended Service Summer Schedule 25 Table 2-1: Technology Options Evaluation Results 41 Table 4-1: Page Views Before and After Implementation of Enhanced Website 41 Table 4-2: Average Time on Page (secs) FEDERAL TRANSIT ADMINISTRATION viii ACKNOWLEDGMENTS The authors would like to acknowledge the King County Department of Transportation for their support of this project. Former and current King County Marine Division directors Scott Davis and Paul Brodeur provided leadership and support to the project. The authors would also like to thank Washington State Ferries for its participation in the vessel location project. The project benefitted from the support and guidance of FTA, particularly Charlene Wilder for her involvement throughout the many phases of the project. The feedback and suggestions offered by ferry riders throughout the project was invaluable. We thank them. ABSTRACT This report summarizes work performed in earlier phases of this project to prepare for implementation of a County-operated passenger-only ferry service and documents the demonstration of three technology-based passenger ferry traveler information initiatives. The first two phases produced a policy study for County-operated passenger ferry service and a business and implementation plan for introduction of the service. The final phase evaluated opportunities for introducing technology to improve ferry traveler information, selected the most promising and feasible three technology options, and demonstrated and evaluated the three technology initiatives. FEDERAL TRANSIT ADMINISTRATION ix EXECUTIVE Washington State Ferries introduced modern-day passenger-only ferry service SUMMARY on Puget Sound in 1989. As revenue to support the Washington State Ferries diminished, the State decided to dedicate its revenue to auto ferry service, relinquishing
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