2017 UPS® RATE and SERVICE GUIDE Retail Rates For Customers Located in Alaska and Hawaii Updated April 3, 2017 ups.com 1.800.PICK.UPS® ups.com 1-800-PICK-UPS® Essential Contacts 1 Essential Contacts Support UPS Customer Service WorldShip® Technical Support ups.com ups.com/worldshipsupport 1-800-PICK-UPS® (1-800-742-5877) 1-888-553-1118 1-800-877-1548 En Español 1-800-782-7892 International UPS Package Design and Test Lab 1-800-811-1648 Billing 1-877-877-7229 1-800-833-0056 Hearing Impaired – TTY/TDD UPS CampusShip® Support [email protected] Help Desk: 1-877-289-6418 (United States) Zone Charts Eform: ups.com/eform View or download at ups.com/rates Help Desk Listing for other Countries: campusship.ups.com/techsupport Freight Services UPS offers LTL options for shipments over 150 pounds. For more information on this service, go to page 3. UPS Freight® – LTL (Less-Than-Truckload) ltl.upsfreight.com 1-800-333-7400 (LTL) UPS Solutions Visit ups.com/solutions to view the full portfolio of UPS services. The UPS Store® UPS Mail Innovations® theupsstore.com upsmailinnovations.com 1-800-789-4623 1-800-500-2224 UPS Capital® UPS Supply Chain Solutions® upscapital.com ups-scs.com 1-877-263-8772 1-800-742-5727 Stay on top of the latest UPS news, announcements and critical updates via e-mail at ups.com/subscribe. 2 ups.com 1-800-PICK-UPS® Table of Contents In this UPS Rate and Service Guide, you will find the 2017 UPS Package Retail Rates for Alaska and Hawaii, effective April 3, 2017 (unless otherwise noted). You will also find service and rate information for UPS Freight services including Less-Than-Truckload. The most current version of this Guide can be downloaded at ups.com/rates. For additional information, please visit ups.com. Choosing a Service Alaska/Hawaii Determining the Rate (continued) Alaska/Hawaii UPS® Services . 3 Determine the Zone.................................46 Service Restrictions ..................................4 Export .............................................47 Worldwide Zone Chart ..............................47 Preparing a Shipment Alaska/Hawaii Canada Zone Chart .................................51 Shipment Pricing...................................54 Determine the Weight and Size........................6 UPS Worldwide Express Plus® ........................55 UPS Worldwide Express® ............................55 Determining the Rate Alaska/Hawaii UPS Worldwide Saver®..............................58 ® Determine the Rate. 8.......... 8 UPS Worldwide Expedited ..........................61 Domestic .......................... 10 ......... 28 Value-Added Services . 64 Determine the Zone ................. 10 ......... 28 Package ..........................................66 UPS Next Day Air® Early .............. 12 ......... 30 UPS Returns® ......................................70 UPS Next Day Air® .................. 14 ......... 32 UPS Freight® LTL (Less-Than-Truckload) ...............73 UPS Next Day Air Saver® ............. 16 ......... 34 Other Charges..........................................65 UPS 2nd Day Air A.M.® ............... 18 ......... 36 Package ..........................................71 UPS 2nd Day Air® ................... 20 ......... 38 UPS Freight LTL (Less-Than-Truckload) ................74 UPS® Ground ...................... 22 ......... 40 UPS® Ground (Intra-Alaska) ........... 26 UPS Tariff/Terms and Conditions UPS® Ground (Intra-Oahu) .......................44 of Service – United States Table of Contents for UPS Tariff/Terms and Conditions of Service – United States..............75 UPS Tariff/Terms and Conditions of Service – United States .........................................77 Index .................................................107 2017 Updates Updates to this guide are as follows: April n Other Charges Dangerous Goods have been added .................................................... page 65 3 n Other Charges – Dry Ice Rates and service description have been added ........................................ page 71 n Other Charges – Dangerous Goods (Hazardous Materials) Rates and service description have been added ........................................ page 71 n UPS® Tariff/Terms and Conditions of Service – United States The UPS Tariff/Terms and Conditions of Service – United States have been updated ...... page 75 ups.com 1-800-PICK-UPS® UPS Services 3 Choosing a Service UPS® Services United States – Package Day Alaska Hawaii 1 Day 2 Days Definite Page Page Package – Domestic UPS Next Day Air® Early ● 12 30 UPS Next Day Air® ● 14 32 UPS Next Day Air Saver® ● 16 34 UPS 2nd Day Air A.M.® ● 18 36 UPS 2nd Day Air® ● 20 38 UPS® Ground ● 22 40 UPS® Ground – Intra-Alaska ● 26 N/A UPS® Ground – Intra-Oahu ● N/A 44 2-4 Days 3 Days Page Package and Freight – Export UPS Worldwide Express Plus® ● 55 UPS Worldwide Express® ● 55 UPS Worldwide Saver® ● 58 UPS Worldwide Expedited® ● 61 Notes: – Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and time commitments, visit ups.com or call 1-800-PICK-UPS® (1-800-742-5877) for packages and ups-scs.com/terms or 1-800-443-6379 for air freight. – Visit ups.com/holidays for time in transit changes effective during the holiday season. UPS Freight® LTL (Less-Than-Truckload) Service Delivered By Destinations Other Information UPS FREIGHT® SERVICES LTL (Less-Than- – End of scheduled business day – All 50 states, Canada, Mexico, Puerto Rico, – Regional, interregional and long-haul Truckload)* U.S. Virgin Islands and Guam LTL services – Intrastate service is not available in Alaska – More than 45,000 one- and two-day and Hawaii lanes nationwide LTL Urgent – Guaranteed capabilities for ship ments that – All 50 states, Canada, Mexico, Puerto Rico, – Customized solutions for unique LTL trans por- require faster delivery than standard LTL U.S. Virgin Islands and Guam ta tion needs service or specific time-definite delivery – Call 1-800-644-0900 for rates and to schedule service ADDITIONAL UPS FREIGHT SERVICES Trade Show Our Trade Show specialists help you select package and freight shipping solutions for your exhibit and supporting materials to and from the show: Services – Advance warehousing, round-the-clock tracking and on-time performance guarantee** provide peace of mind for your trade show shipping – On-site UPS Trade Show representatives to assist with return shipping needs – Customs Brokerage and air freight services available when exhibiting internationally – Call 800-988-9889 to speak to a trade show specialist about your show *Contact 1-800-333-7400 for all your UPS Freight® LTL (Less-Than-Truckload) needs. **For inbound trade show shipments only. Notes: – Available at select locations of The UPS Store® or UPS Customer Centers. – UPS Freight Services are governed by the UPS Freight Rules Tariff for Less-Than-Truckload transportation. For full details and updates, refer to upsfreight.com/tariff. 4 ups.com 1-800-PICK-UPS® Domestic and Export Service Restrictions PACKAGE Prohibited and Restricted Goods Alcoholic Beverages Maximum Size Restricted and Prohibited Packages containing alcoholic bever ages The maximum size per domestic, Articles (Export) (beer, wine or spirits) are accepted for export or import package is 165 inches It is the shipper’s responsibility to transportation only on a contractual in length and girth [(2 x width) + com ply with current government basis. Shippers must be licensed and (2 x height)] com bined. For irregularly regu lations or laws applicable in authorized under applicable law to ship shaped pack ages, refer to page 7 for each country. alcoholic beverages. UPS does not instruc tions. accept packages containing beer Shipments are subject to inspection or spirits for delivery to consumers. Maximum Declared Values and possible delay by customs officials Alcoholic beverages are accepted for Shippers are prohibited from shipping, or representatives of other govern- and UPS does not accept for transpor- transportation only to certain states. ment agencies. Certain countries have tation, packages having a value of To receive service for packages con tain - additional prohibited or restricted more than $50,000.00 except for a ing alcoholic beverages, the shipper articles. For more information, call the package eligible for the Enhanced must enter into, and agree to, the UPS International Customer Service Maximum Declared Value of $70,000.00 pro visions set forth in the approved Center at 1-800-782-7892. per package, as set forth in the UPS agree ment for the trans portation “UPS Tariff/Terms and Conditions The following items are restricted for of alcoholic beverages shipments. of Service – United States” beginning international shipping. They may be Except for UPS Delivery Intercept® on page 75. A package is eligible only shipped into the U.S., and to countries requests, requests to deliver to an if it is a domestic UPS Next Day Air® outside the U.S., only where service alternate address shipments containing delivery service shipment, is ten dered is allowed on a contractual basis: alcoholic beverages are not available. pursuant to shipper’s scheduled pickup – Alcoholic beverages service, is processed for shipment Notes: C.O.D. – Animal products, non-domesticated using a UPS Shipping System (declara- – UPS Freight® Services Collect on Delivery (C.O.D.) service is (e.g., mother of pearl inlay, snakeskin tions of value on paper source docu- are governed by the not available for international services. watch bands) ments are not eligible),