RALEIGH CONVENTION & PERFORMING ARTS COMPLEX SEEKS
DIRECTOR OF PUBLIC SAFETY AND SECURITY
The Raleigh Convention & Performing Arts Complex invites qualified candidates to apply for the position of Director of Public Safety and Security. The Director of Public Safety and Security supervises the overall security plans for the Raleigh Convention Center, Red Hat Amphitheater and Duke Energy Center for the Performing Arts, as well as the safety aspects of the facilities. About the Raleigh Convention & Performing Arts Complex
Raleigh has emerged as a nationally renowned destination for culture and innovation, consistently recognized as a great place to live, work, play, and visit. The Raleigh Convention & Performing Arts Complex (RCPAC) is a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness of the City and the Triangle region. The complex is made up of three neighboring downtown facilities.
Raleigh Convention Center (500,000 square feet) hosts meetings, conferences, trade shows, and events ranging from local government ‘input sessions’ to international conferences. In fiscal year 2018-19, the Raleigh Convention Center hosted 263 events attended by more than 459,000 attendees. It is one of the premier convention centers in the region.
Duke Energy Center for the Performing Arts (80,000 square feet) is home to the North Carolina Symphony, North Carolina Theatre, North Carolina Opera, PineCone, and the Carolina Ballet. The center hosts performances ranging from hit Broadway shows to opera, ballet, orchestral music, comedy, and popular music concerts, featuring some of the world's most celebrated artists. In fiscal year 2018-2019, the center hosted 648 events attended by more than 400,000 attendees.
The Duke Energy Center for the Performing Arts incorporates three venues around the 2,300-seat Raleigh Memorial Auditorium, which first opened in 1932. The three additional venues - Meymandi Concert Hall, A.J. Fletcher Opera Theater, and Kennedy Theatre - added a total of 2,470 seats daily for arts lovers in the Triangle to fill.
Red Hat Amphitheater’s schedule each year is filled with performances across the musical spectrum. In 2019, the amphitheater hosted 34 events. With a seating capacity of 5,000, the venue is one of the more popular summer venues.
RALEIGH CONVENTION & PERFORMING ARTS COMPLEX Raleigh Festivals In addition to performances, conventions, and concerts, the Raleigh Convention & Performing Arts Complex produces the International Bluegrass Music Association's World of Bluegrass Week and collaborative Wide Open Bluegrass Festival, an annual mix of private and public events that brings record crowds to downtown Raleigh.
ACCOLADES
Across our venues, our goal is to create unforgettable moments and we're proud to be recognized by our community and industry leaders for achieving that goal.
Raleigh Convention Center • Center of Excellence - 2021, 2020 EXHIBITOR Magazine • Most Creative Place to Host a Meeting - 2011 Convention South • Convention South Readers’ Choice Award - 3x winner
Duke Energy Center for the Performing Arts • Best Live Theater Venue - Finalist 2020, 2019, 2018 INDY Week • Best Live Theatre - Bronze 2019 Midtown Magazine Best of Raleigh • Best Performing Arts Venue - 2nd Place Honorable Mention 2019, 2018 WRAL Voters' Choice • #1 Performing Arts 2019 News and Observer Raleigh's Best • Certificate of Excellence 2019 Trip Advisor
Red Hat Amphitheater • Best Outdoor Music Venue - Finalist 2020, Winner 2019, 2018, 2015, 2013 INDY Week • Best Live Music Venue - Winner 2019, 2018, 2017, 2015 Midtown Magazine Best of Raleigh • Live Music Venue - Winner 2020, Finalist 2019, 2018 WRAL Voters’ Choice
RALEIGH CONVENTION & PERFORMING ARTS COMPLEX Our Values
These values are the foundation of our departmental culture. This is what we believe and how we choose to act when we represent our department.
Create moments Look for opportunities (big or small) to make someone’s day – Turn a daily experience into a memory – Act on what you see (See it fix it) – Leave an impression with every interaction – Anticipate the needs of others – Do the right thing even when no one is watching.
Be courageous Have the courage to do the right thing (even if no one is looking) – Have the courage to make a mistake – Have the courage to ask for help and to ask questions – Have the courage to hold someone accountable – Have the courage to have the difficult conversation – Have the courage to fix what doesn’t seem or look right.
Practice curiosity Ask how we can do it better, and why we should – Practice innovation in how we do things – Understand how things are done - Look for a better solution – You have permission to go outside your lane – Accept curiosity in others (assume they are coming from a positive place and are trying to learn) – Attempt to understand people before making assumptions – Be curious about your teammates– Learn! Ask other venues or cities how they do business. – Dig deeper – figure things out.
Own it Own your actions and their outcomes – Take pride in your work – Own your part and do your part – Own your venue and the success of the venue.
Care ferociously Care for each other – Care for the City and the Community – Care for the business – Care for yourself – Care for our clients.
RALEIGH CONVENTION & PERFORMING ARTS COMPLEX Candidate Profile
The Director of Public Safety and Security should understand and value the team and possess strong interpersonal skills with an emphasis on communication skills. The Director of Public Safety and Security must understand the balance of ensuring a positive customer experience with the security requirements of the venues. Key elements of this role include implementing security improvements to the venues, fostering existing and establishing new community partnerships, and developing and implementation of security policies and procedures.
The Director of Public Safety and Security must demonstrate superior competencies with planning and coordinating day to day security’s operations, assuring the safe coordination of programs and events and conducting pre and post-event safety reviews. Ideal candidates will have experience in developing and implementing security protocols in large scale venues.
Essential Duties & Responsibilities • Oversees all aspects of the Public Safety and Security for three downtown venues and street festivals.
• Develops, implements and maintains the security management program to increase service delivery of secure facilities; reduce, mitigate and eliminate hazards; provide accurate and thorough reporting of guest services with regards to this aspect and internal security-related incidents.
• Responsible for developing and maintaining an overall security access program. This will include electronic security technologies as well as locking hardware and key deployment. Develops access programs around vendors and clients to ensure ease of access for those required and limiting access to others.
• Works in conjunction with the venue leadership team in strategizing focus and initiatives for the betterment of the whole organization; and, specifically to enhance safety and security.
• Develops and submits an annual budget for the Security Division to meet needs of the security program.
• Takes initiative in seeking out new technologies that will keep areas of oversight progressively moving forward in an industry leadership role.
• Actively engaged with IAVM, ESCA and ASIS local security affiliated organizations. Builds relationships within the community with all emergency responding agencies such as RPD, RFD, FBI, DHS, Police, Health, OSHA, etc.
RALEIGH CONVENTION & PERFORMING ARTS COMPLEX Essential Duties & Responsibilities Continued • Reviews and analyzes event requirements and develops appropriate in-house safety/security plans at the facilities. Liaisons with clients in need of specialized services i.e. VIP escorting, protection services, protestors, etc.
• Acts as primary contact for the Convention and Performing Arts Center's emergency issues, member of the Emergency Management Team and leads the Emergency Response Team.
• Develops, implements, and assures facility compliance with life-safety and emergency response and evacuation policies and procedures, including annual table-top training and drills.
• Reviews all incident reports (missing property, guest injuries, guest illness, crime reports etc.)
• Coordinates, oversees scheduler and supervises the daily public safety. Security responsibilities are to ensure appropriate coverage of loading docks, base, assigned static locations, mobile patrol for interior and direct exterior locations.
• Oversees the creation and implementation of criteria necessary for all third-party security providers for events and venue safety. Ensures all providers maintain credentials in order to remain a preferred provider for clients to contract.
Supervisory Responsibilities This position is responsible for the overall direction, coordination, and evaluation of the Security Program. Directly supervises the Security Supervisor. Oversees and administers the contract for all third-party security companies.
Education & Experience
Candidates for this position should possess a Bachelor's (4-year) college degree or equivalent with major course work focused in business or public administration, Political Science, Criminal Justice, or related Liberal Arts studies, hospitality management, facility management. Ideally, applicants will have security experience working in a theater, amphitheater, arena, or convention center. Applicants must have a minimum of 4 years of direct experience with at least two years of supervisory experience.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
RALEIGH CONVENTION & PERFORMING ARTS COMPLEX Licensing/Certification
Active and participatory membership in professional management, guest services, or security related associations highly desirable.
Preference: IAVM Academy for Venue Safety and Security (AVSS) – Graduate Trained Crowd Manager (TCM) obtained within 180 days of hire CPR/AED and First Aid Certified
Additional Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Sills and Abilities
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to prepare clear and comprehensive security presentations for staff, clients, management and other governing authorities. Ability to define problems, collect data, establish facts, and draw valid conclusions.
Excellent communication, interpersonal and leadership skills required. Ability to train, coach, mentor employees, prepare training materials and presentations. Knowledge of budgetary process. Position requires availability 24 hours a day 7 days a week. Must be able to work under pressure and within short time constraints.
Need to have the basic abilities in the following areas: o Principals of strategic and tactical leadership o Principals of customer service and hospitality o Principles of leadership, supervision and training o Motivation, team development and creation of positive workplace culture o Principles and practices of basic accounting and budgeting o Negotiate and implement facility contracts for services o Preparation of clear and concise reports for Board and Executive Leadership o Research, analyze and evaluate new service delivery methods, procedures and techniques
o Event management software systems
RALEIGH CONVENTION & PERFORMING ARTS COMPLEX ADA AND OTHER REQUIREMENTS
Positions in this class typically require balancing, stooping, kneeling, crouching, reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/ or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.
Working Conditions: Work is performed in both the field and in an indoor office environment with moderate exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); and moderate exposure to inadequate lighting, intense noise and travel.
Note: This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
RALEIGH CONVENTION & PERFORMING ARTS COMPLEX