APPENDIX 9.4.5

ORDINARY MEETING OF COUNCIL

7 December 2010

9.4.5 Local Government Managers' (LGMA) National Congress and Business Expo 22 to 25 May 2011 - Convention Centre, Cairns (ADM0031)

Best Practice to Next Practice Navigating a decade of restraint with our communities

2011 LGMA National Congress

and Business Expo AL T ION Cairns Convention Centre ~ 22-25 May 2011 N ER : A RT prese n ted by: A SS OCIA IN WI T H PR INCI P P Keynote Speakers

program and registration form Graham Sansom Lindsay Tanner Philip Bullock Michael Deegan Peter McKinlay James Woodford Stephen Mayne Geraldine Doogue Master of Ceremonies Best Practice to Next Practice Navigating a decade of restraint with our communities

Australian councils are facing significant challenges over the next decade. Against the backdrop of Streams the GFC, increasing financial restraint, workforce The 2011 Congress will include concurrent sessions challenges and dramatic climatic change, a shift in three streams of: in attitude amongst local governments is needed to ensure our sector has the capacity to meet Attraction and Retention Population Growth and community demands. Help ensure local government has the capacity Community The LGMA National Congress and Business Expo to thrive by positioning Australian councils as As the level of government closest to the people, is Australia’s leading forum for local government employers of choice for existing and prospective Australian councils are responsible for the delivery professionals. In keeping with the theme, a range of employees. Presenters will share their experiences and maintenance of vital human services that keynote presentations and concurrent sessions will and success stories around women in local reach well beyond the three Rs – rubbish, rates address these important issues. government, mature-aged workforce, Indigenous and roads. Presenters will help you to navigate the employment, skills shortages, succession planning issues of significant population growth and increased and attracting and retaining the next generation of demands from your communities as they share their local government professionals. experiences and success stories. Financial Sustainability and Infrastructure As the Australian government works to close the deficit created by fiscal stimulus, local governments Who should attend? will be expected to self-fund existing and future infrastructure projects. Hear how councils have 3 Chief Executives and General Managers successfully generated revenue streams through 3 senior Managers and Directors non-traditional means including commercial and non-government partnerships, examples of social 3 elected Council Officials enterprise and inter-council collaboration. 3 those involved with: ~ Policy and strategic development ~ Service design and delivery ~ Business assessment ~ Community engagement ~ Project management ~ Town planning 3 Those aspiring to management and executive positions 2 President’s foreword

As the level of government There will be a greater expectation on us to self-fund Against the backdrop of the world heritage listed Great closest to the people, local existing and future projects that sustain the well-being Barrier Reef Marine Park and wet tropics rainforest, the government leaders face the of our environments and enhance the lives of our Congress once again brings you renowned community greatest level of performance community members. and local government leaders who will impart their expectation by our individual knowledge through plenary, concurrent and interactive To this end, the theme for the 2011 LGMA National and collective communities than panel sessions, networking and breakout workshops. Congress and Business Expo is Best Practice to Next any other level of government. Practice; navigating a decade of restraint with our The LGMA National Congress and Business Expo is In the last 18 months, the Australian local government communities. widely regarded as Australia’s leading forum for local sector has benefited from a $1 billion federal stimulus government leaders. In keeping with three central themes – attraction and package in the form of community infrastructure. retention, financial sustainability and infrastructure It is an event that you, your officers and officials cannot As the Australian government now works to close the and population growth and community, the Congress afford to miss. deficit created by fiscal spending, local government with explore how a shift in attitude amongst local leaders will be called upon to be more innovative and governments is needed to ensure our sector has the creative in the way we conduct our business and capacity to meet community demands. Paul West FLGMA service operations. LGMA National President, General Manager, Kingborough Council,Tas

Presented By Principal Partner Leading Sponsor

Major Sponsors Support Sponsors

3 2011 Congress at a glance Congressplus at a glance All Congress sessions will be held at the Cairns Convention Centre. Partners are welcome to attend the plenary sessions. Congressplus is a program of exciting low cost options that adds extraordinary Sunday 22nd May value to your Congress experience. For full details refer to the relevant section. 2.00pm Congress Registration opens 5.00 pm LGMA Annual General Meeting Business Expo 6.00 pm Welcome Reception (Expo Hall 2) The LGMA Business Expo makes good sense. It brings together representatives 8.00 pm Evening Free from Australia’s leading suppliers of goods and services to local government under the one roof, at the one time. Demonstrations, product information and Monday 23rd May obligation free advice will ensure your council stays up-to-date with all the latest 7.15 am ICLEI Breakfast (Cairns Convention Centre) – See Congressplus Supplementary Program page 7 for details innovations and offerings in order to be of the most benefit to your community. 8.00 am Congress Registration opens 9.00 am – 5.00 pm Delegates’ Program – Includes official opening and welcome session and plenary and concurrent sessions The Wednesday Workshops 10.00 am – 3.45 pm * Partners Tour – Green Island Eco Adventure Tour – See Congressplus Partners Program page 13 for details Attend a choice of Wednesday afternoon workshops. These sessions provide 6.45 pm Pre dinner Drinks and Congress Gala Dinner – See Congressplus Social Program page 7 for details practical ideas and lessons on issues relevant to the local government sector. Tuesday 24th May Study Tour 7.00 am – 8.30 am * ICMA Members Breakfast Meeting (Sebel Hotel) – See Congressplus Supplementary Program page 9 for details 9.00 am – 5.00 pm Delegates Program – plenary and concurrent sessions Following on from the Congress and in keeping with the theme, this insightful 9.00 am – 4.30 pm * Partner’s Tour – Kuranda Day Tour – See Congressplus Partners Program page 13 for details one day study tour will provide a unique opportunity for participants to tour the 7.00 pm – 10.00 pm * Social Event – A Tropical Evening Under the Stars (The Lagoon, Cairns Esplanade) – See Congressplus best natural resources and newly constructed facilities in the Cairns Regional Social Program page 9 for details Council area. While you are there enjoy the breathtaking beauty of the tropics. Wednesday 25th May 7.00 am – 8.30 am * Women in Local Government Networking Breakfast (Sebel Hotel) – See Congressplus Supplementary Program page 11 for details 9.00 am – 2.00 pm Delegates Program – plenary and concurrent sessions and official close 2.30 pm – 5.00 pm * Workshop Sessions – See Congressplus Supplementary Program page 11 for details Thursday 26th May 9.00am – 4.30pm *Cairns Regional Study Tour – See Congressplus Supplementary Program page 12 for details

* These events are optional and require separate registration and the payment of an additional fee.

Please register before 9th April 2011 to ensure bookings as some events have restricted capacity. Registration for optional events is non-refundable although substitutes may be provided.

4 Congressplus at a glance Sunday 22nd May

2011 National Congress Program

Entertainment ~ Relaxation 2.00pm Congress Registration Opens When the day’s work is done you can relax and join the Congress social scene. The Congress Gala 5.00pm AGM (Meeting Room 1/2) Dinner is renowned as an extraordinary entertaining experience. On Monday evening, witness the 6.00pm – 8.00pm Welcome Reception - Welcome by Cr. Val Schier, magical art of quick costume change illusions and latin-american dancing then dance the night away to Mayor - Cairns Regional Council local band, Hip 2 Soul. 8.00 pm Evening free On Tuesday evening experience a night dining under the stars on the Cairns foreshore at The Lagoon. This informal event will be highlighted with entertainment provided by Sean Choolburra, Australia’s finest Indigenous comic entertainer. Congressplus Social Program Partners’ Tours Two interesting diversions are available to delegates’ partners. These include a 1/2 day Green Island Welcome Reception Eco Adventure Tour visiting the Great Barrier Reef and exploring the national park with lunch on the 6.00 pm – 8.00 pm (The Welcome Reception is included in the full island. On Tuesday a full day tour includes a scenic rail trip to Kuranda and visits to the heritage (Exhibition Hall 2 – Cairns Convention Centre) registration fee paid by delegates. Other guests are to markets, lunch in the rainforest, a tour by Army Duck and experiencing the local Indigenous culture. register and pay the fee of $55 if they wish to attend). The Reception will commence at 6.00pm and conclude at 8.00pm. An excellent opportunity to The welcome Reception is proudly sponsored by Breakfast Meetings renew acquaintances and view the exhibitions on Start the day networking with old acquaintances or making new ones at the ICMA Member’s Breakfast offer before proceeding to dinner at a location of or the Women in Local Government Networking Breakfast. your choice.

5 Monday 23rd May 2011 National Congress Program Concurrent Session Details

7.15am – 8.30am ICLEI Breakfast (Cairns Convention Centre) Attraction and Retention of a new generation of government approaches its infrastructure delivery 8.30am Congress Registration Opens local government employees programs, particularly in the planning phase. 9.00am – 10.00am Welcome and Opening Sessions Lyn Russell PSM, CEO, Cairns Regional Council, QLD This presentation will consider: 10.00am – 11.00am Keynote Address: From Best Practice to Next Practice - Graham Sansom, Local government workforces, and their expectations, •  private investment models which are appropriate in Director, Local Government Centre, University of Technology Sydney are rapidly changing. Potential recruits look for the local government context 11.00am – 11.30am Morning Tea evidence that Councils have an excellent reputation as • relevant infrastructure projects for private sector 11.30am – 12.30pm Keynote Address: Local Government in the Big Picture - Lindsay Tanner, an “employer of choice”. They seek opportunities for investment Former Federal Minister for Finance and Deregulation flexible working arrangements, good work and family • key planning and investment considerations. 12.30pm – 1.30pm Lunch strategies, opportunities for personal development,and 1.30pm – 2.30pm Concurrent Sessions Regional population – what is sustainable? a role where they are valued and respected. The new Attraction and Delivering local Regional population – Lisa Conolly, Director, Rural and Regional Statistics worker also seeks to work with a different style of Retention of a new government what is sustainable? National Centre and Andrew Howe, Senior leader.....one who inspires, encourages and motivates generation of local projects – effective Demographer, Regional Population Unit, Australian them, rather than operating through “command and government employees partnerships with Bureau of Statistics the private sector control” models. To attract and retain the “new worker”, progressive The question of what is a sustainable population is in 2.30pm – 3.30pm Aligned and strategic Town of Vincent : Delivering rural health local governments need to transform their HR policies part a political and cultural question to which there staff retention at the Leederville Masterplan services – opportunities and strategies and their approaches to leadership. This is no simple answer. However, the Australian Bureau City of Boroondara are in partnerships session will outline a range of suggested strategies to of Statistics provides the facts on population, plus a 3.30pm – 4.00pm Afternoon Tea assist Council leaders to become employers of choice. range of other regional data to help support decisions 4.00pm – 5.00pm Keynote Address: Skilling Australia - Regional solutions - Philip Bullock, for planning community infrastructure or local services Chairman, Skills Australia Delivering local government projects – effective as populations move and change. Andrew Howe 6.45pm – 11.45pm Congress Gala Dinner (Cairns Convention Centre) partnerships with the private sector is responsible for Australia’s regional population Sponsored by Greg Campbell, National Infrastructure Sector Leader, estimates. Andrew will explain regional population Maddocks Lawyers, Vic shifts around Australia and demonstrate how local planners can use ABS data and tools to visualise and Some have questioned the capacity of local government interpret results. Lisa Conolly oversees developments to partner with the private sector, particularly in light of in ABS rural and regional statistics. Lisa will explain some high profile failed local governmentPPP projects. what regional data is available from the ABS and The PPP framework utilised by State Governments does discuss data development activities currently underway. not always translate well into the local government Andrew and Lisa will outline how ABS data can assist context, which has a unique legislative, financial and local government decision makers in planning for a political landscape. Yet private investment models ‘sustainable’ future population. can be adapted to deliver value for money solutions Geraldine Doogue Graham Sansom Lindsay Tanner Philip Bullock for local government projects. To be successful these Master of Ceremonies partnerships require some re-thinking in the way local sponsored by Civica 6 Congressplus Supplementary Program

7.15 am – 8.30 am (Cairns Convention Centre) Concurrent Session Details ICLEI Recognition and Briefing Breakfast Aligned and strategic staff retention at the Reflecting this, a Masterplan has been created – Leading by example - recognising local government leadership in sustainability City of Boroondara a blueprint for sustainable urban development – ICLEI Members and non-members are invited to attend the ICLEI Oceania Recognition and Briefing Catherine Dale, CEO focusing on the environmental, economic and social Breakfast. To register or for further information contact Martin Brennan, Deputy CEO, ICLEI Oceania, Ph: Ken Wallis, Manager Learning & Development, needs of the community. Modelled on transit orientated (03) 9639 8688 Email: [email protected] City of Boroondara, Vic development, the Masterplan encompasses the principles of Network City, involves the identification The need for the City of Boroondara to thrive as of eight use-specific precincts and will see Leederville a preferred employer was identified in 2006 and developed to meet its potential. Congressplus Social Program articulated in its People Strategy 2007-12. The strategy themes focused on attraction, retention and Delivering rural health services – opportunities Congress Gala Dinner development of quality people by highly capable are in partnerships leaders. A clearly articulated employee value proposition Chris Chapman, General Manager, Wakool Shire 6.45 pm – 11.45 pm Following the main course, continue to be entertained was the cornerstone of an event-filled three year Council, NSW (Outdoor Plaza & Great Hall, Cairns Convention Centre) and dance the night away to local band Hip 2 Soul. journey that resulted in staff members reporting high Dr. Ross Lamplugh, Chairman, Ochre Health The Gala Dinner will commence with pre-dinner The band’s renditions of popular soul/rock/pop tunes levels of satisfaction and performance, increasing drinks and networking on the Outdoor Plaza before Is your rural community continually demanding that is guaranteed to have you on your feet. evidence of innovation and strong succession planning local government recruit, retain and manage your local proceeding to dinner at 7.30pm in the Great Hall. and rapidly expanding forms of collaboration and (The Congress dinner is included in the full registration GP and hospital services? Have you been in the lottery The renowned tradition of great dining and cooperation. An increasingly diverse employment base fee paid by delegates. Other guests are to register and game of providing doctors with a new surgery, a new entertainment continues with ample time for is accommodated, so that issues of gender, ethnicity to pay the fee of $150 if they wish to attend.) house and even, a new car? conversation and meeting new friends. and generation are factored into an integrated approach There is a solution. It turns the health funding tensions The Congress Dinner is proudly sponsored by to cultural development activities. World class entertainment will be provided by Latin- between Federal and State Governments to your American and Ballroom Dance Sport professionals, community’s advantage. You get stable and improved Town of Vincent : Leederville Masterplan Soul Mystique. Witness the magical ancient Russian community health outcomes. John Giorgi, CEO, Town of Vincent WA art of quick costume change illusions, coupled with Leederville has a unique, “grunge culture” derived This presentation will share the experience of Wakool show stopping, authentic latin-american dancing. from youthful population and alternative entertainment Shire, in partnership with Ochre Health, to deliver a Experience an astounding ride of colour, energy venues. Although vibrant, the town centre and community owned medical centre that is integrated and magic as Soul Mystique transform themselves streetscapes are tired. The multi-award winning Vincent with the local hospital and managed externally so right before your eyes. Their magical costume Vision 2024 established a Vision for Leederville – a valuable expertise is provided that ensures a broader transformations will take you from the rings of a community that celebrates its rich heritage and tapestry range of health services. Spanish bull-fight, to a Latin club in Miami to a of life with flair. James Bond film‚ just to name a few.

Soul Mystique Hip 2 Soul

7 Tuesday 24th May 2011 National Congress Program Concurrent Session Details

7.00am – 8.30am ICMA Breakfast (Sebel Hotel) National Awards for Local Government - Showcasing Leading Practice 9.00am – 10.00am Concurrent Sessions This session will be selected from the National Awards for Local National Awards for Local Financial sustainability and The McDonald’s public library Government Program and presented to demonstrate an initiative that has Government - Showcasing integrated approaches to system of 2020 led to real outcomes Leading Practice planning Financial sustainability and integrated approaches to planning 10.00am – 11.00am Attraction and retention - Engineers & Accountants Customer Intentions in an Ongoing David Dobbs, Director, Local Government Performance Measurement & a Gold Coast case study speaking the same language??? Service Context Reporting, Department of Infrastructure & Planning, QLD 11.00am – 11.30am Morning Tea Achieving financial sustainability in local government requires a long term 11.30am – 12.30pm Keynote Address: Infrastructure Australia working with Local Government - Michael Deegan, Infrastructure strategic approach to managing service provision and the associated Coordinator, Infrastructure Australia service levels, costs and risks. Local governments need to integrate long 12.30pm – 1.30pm Lunch term infrastructure management and financial management with other key 1.30pm – 2.15pm Keynote Address: Community Governance - Peter McKinlay, Director, Local Government Centre, AUT University, planning processes, including socially inclusive and meaningful community New Zealand engagement. 2.15pm – 3.00pm Keynote Address: Constitutional Recognition of Local Government - What we can do - President ALGA This session will provide an overview of the approach being undertaken 3.00pm – 3.30pm Afternoon Tea in to support local governments in achieving and maintaining 3.30pm – 5.00pm Panel Session: Local Government Insight financial sustainability, including the related provisions within the Local This session will explore the current challenges faced by our sector in an innovative and creative way. Government Act 2009 and the Sustainable Planning Act 2009. 7.00pm – 10.30pm Social Evening - A Tropical Evening Under the Stars - Entertainment by Sean Choolburra Sponsored by The McDonald’s public library system of 2020 Robert McEntyre, Director, McEntyre & Associates, NSW Australia’s public library system of over 1500 libraries is used by 50% of Australia’s population each year. This visitation number is only exceeded by visits to Australia’s 107 zoos and to the movies. The system costs around $800 million to operate annually. Over 80% of this funding comes from local government. Imagine a McDonald’s business model applied to the future Australian public library system. A system that copes with population diversity and growth, has consistent high quality customer service, is innovative and is operationally efficient – on a national scale. Michael Deegan Peter McKinlay This future public library system model will be presented – the “what”, the “how” and the benefits, implications and impacts, and risks.

8 Concurrent Session Details Congressplus Supplementary Program

Attraction and retention - a Gold Coast case study owners develop sustainable long-term asset and 7.00 am – 8.30 am (Sebel Hotel) Dale Dickson, CEO, Gold Coast City Council, QLD financial management plans.T he Guidelines provide a methodology for valuing and depreciating assets. They ICMA Member’s Breakfast The Gold Coast, like many areas in Australia has assist practitioners in improving the quality of asset This is an informal networking breakfast at which IMCA Service Awards will be presented to eligible suffered extremes in employment conditions in register data to enhance financial reporting, and asset members by the President of ICMA. All delegates who are interested in local government internationally recent years. At the close of 2008, with South East and long-term financial planning. are welcome to register to attend. Queensland in a major infrastructure boom, baby (cost $45) boomers were on target for retirement and temporary Customer Intentions in an Ongoing Service Context incentive payments were required to retain high Dr. Shayne Silcox, CEO, City of Melville, WA demand skills and expertise in the organisation. Two years later, following the GFC, the temporary incentive On the basis of prior research from consumer, Congressplus Social Program payments have been removed, staff retention rates relationship management and retail research, a model have increased and baby boomers are looking for extra of ongoing service intentions was developed. The A Tropical Evening Under the Stars work. It is now a time for evaluation and planning, with present study investigated the impact of service, the 7.00pm – 10.00pm (Sister Cities Node, The Lagoon, Cairns Esplanade) quality of the offering, risk, value, satisfaction and the city’s 2018 bid progressing Join fellow delegates and guests at this event songwriter, didgeridoo player, and now one of the commitment on consumers’ future use intentions. favourably, a new generation of employees replacing sponsored by Cairns Regional Council for a tropical fastest rising comedians in the land. Sean is the The results obtained have major implications for local the baby boomers and economic conditions starting buffet, drinks and entertainment under the stars. ultimate performer. to improve, a new suite of attraction and retention government who operate in an ongoing service context. Enjoy the tropical sea breezes on the beautiful (cost $120) initiatives will be required. This presentation will briefly The presentation explores and discusses; Cairns Esplanade as you socialise, network and examine what Gold Coast City Council has done in the • the strategic life cycle of concepts like quality, This social evening is sample delicious treats from the tropics. past and looks at some of the attraction and retention customer satisfaction and value. proudly sponsored by strategies under consideration for the future. • how to make customers into champions for local Light entertainment is provided with a special governments. guest appearance by Sean Choolburra, a warm, Engineers & Accountants speaking the same • the changes and the multi-dimensionality of the charismatic and versatile Indigenous performer who language??? value construct and what it means to continuing is establishing a world wide reputation, drawing on Chris Champion, CEO, IPWEA National service providers. his life experiences growing up as an Aboriginal Infrastructure is core business for local government. • how customer benchmarks have changed. from a small country town. Singer, dancer, actor, Sean Choolburra National infrastructure financial management guidelines • it identifies the changing customer value equation. published by IPWEA effectively link the technical • the significant customer models developed by and financial aspects of managing infrastructure practitioners and the impact on customers’ and delivering services. Engineers and accountants perceptions of service and risk. speaking the same language to assist infrastructure • how to make customers loyal.

9 Wednesday 25th May 2011 National Congress Program Concurrent Session Details

7.00am – 8.30am Women in Local Government Networking Breakfast (Sebel Hotel) Why money isn’t everything : Attraction and retention in remote 9.00am – 10.00am Concurrent Sessions councils Why money isn’t everything: Alternative approaches to National Awards for Local Christopher Francis, CEO, Mornington Shire Council, QLD Attraction and retention in ameliorating the infrastructure Government - Showcasing remote councils backlog in Australian local Leading Practice The presenter briefly examines the widely-known reasons for low attraction government and retention rates in remote councils. He then discusses how Mornington Shire Council, a remote council of 75 staff in Northern Queensland, has 10.00am – 11.00am Where is the next generation? National Awards for Local Townsville - the answer to been trying to attract and retain motivated and qualified staff. T he strategy Government - Showcasing sustainable regionalisation? has been to implement competitive salary packages that address more Leading Practice than the issue of money. Based on contemporary research into employee 11.00am – 11.30am Morning Tea motivation and retention, the Council has aimed to provide personal and 11.30am – 12.30pm Keynote Address: The Great Barrier Reef - Beyond the tourist brochures and grim headlines - James Woodford - professional support beyond that normally expected of an employer. The Australian Institute of Marine Science and Author council has also emphasised a values-based corporate culture that places 12.30pm – 1.30pm Keynote Address: Good Governance - from public companies to local government - Stephen Mayne - Founder of importance on personal responsibility and accountability (“no blaming”), Crikey.com.au personal integrity and personal role modeling. The success of this strategy 1.30pm – 2.00pm Conclusion of Congress and handover of National Presidency of LGMA has not been in financial (so-called bottom line) returns, but in improved 2.00pm – 2.30pm Lunch corporate stability, corporate capacity and corporate governance which 2.30pm – 5.00pm Workshop 1: Attraction & Retention (see page 11 Congressplus Supplementary Program for details) cannot necessarily be quantified. Workshop 2: Dealing with the Media (see page 11 Congressplus Supplementary Program for details) Workshop 3: Social Traders (see page 11 Congressplus Supplementary Program for details) Alternative approaches to ameliorating the infrastructure backlog in Australian local government Brian Dollery, Professor of Economics & Director of the Centre for Local Government, University of New England, NSW A series of national and state inquiries into local government have demonstrated a large and growing local infrastructure backlog far beyond the capacity of local government to finance alone. Various solutions to the problem exist, including a federal asset fund, a local government bond James Woodford Stephen Mayne market issue based on local council income, and financial partnership arrangements with the private sector.

National Awards for Local Government - Showcasing Leading Practice This session will be selected from the National Awards for Local Government Program and presented to demonstrate an initiative that has led to real outcomes.

10 Congressplus Supplementary Program

7.00 am – 8.30 am (Sebel Hotel) Concurrent Session Details Workshop 2 – Dealing with the Media Women in Local Facilitator: Geraldine Doogue, renowned Australian journalist and broadcaster Where is the next generation? Government This workshop will provide officers and elected officials with a toolbox of David Childs, President, ICMA, USA Networking Breakfast resources to assist in their dealings with the media. Geraldine will advise The impact of an ageing local government workforce will be felt in the next on practical formulas and techniques to improve outcomes with the This event will provide delegates an decade if we don’t act now to attract and retain the next generation of media, including – opportunity to register, celebrate and employees, managers and executives into our sector. support women in local government at a • The do’s and don’ts on working with the media This presentation will explore the various initiatives undertaken by the networking breakfast meeting featuring a • Maximise exposure and minimise risk International City/County Management Association (USA) in attracting and prominent keynote speaker. • Improving your media performance retaining the next generation of local government employees (cost $45) • Interview techniques including how to handle difficult questions National Awards for Local Government - Showcasing Leading Practice Sponsored by • Press conferences and releases This session will be selected from the National Awards for Local Government Program and presented to demonstrate an initiative that has (cost $100) led to real outcomes. Workshop 3 – Social Traders Townsville - the answer to sustainable regionalisation? Facilitator: Gary White, Deputy Director General, Department of Infrastructure and Mark Daniels, Manager Learning & Planning, QLD and Ray Burton, CEO, Townsville City Council, QLD 2.30pm - 5.00pm Development, Social Traders This workshop will combine a number of elements – Queensland is experiencing massive population growth the majority of Workshop 1– which is centred around its South-East corner. This growth is a challenge. • Case studies of successful social enterprises Strategies are required to encourage some of the population growth into Attraction & Retention • Information about the burgeoning sector … what is, regional centres. Townsville is one such regional centre currently being Facilitator: John Ravlic, Chief Executive, what isn’t considered by the State Government with the State’s Premier declaring LGMA National • Practical opportunities for councils to support social Townsville as the second Capital of Queensland. Presenters: Sandra Cannon, enterprises CEO Victoria Daly Shire Council, NT What does it mean and what should the role of a second capital city look • Next steps Kathy Kelly, Manager - Training like? How long will it take? What infrastructure is required? Who pays for that The workshop helps local government to understand the broad Services, LGAQ infrastructure? Does the community of Townsville want further growth? How social enterprise landscape in Australia focusing on the role and Ray Pincombe, CEO City of Unley, SA do we engage the local community on this concept? How can the current opportunities for social enterprise to provide an important role in Townsville lifestyle be preserved? Who is in control of the planning process? This workshop will explore the various responding to disadvantage, building community resilience and The presenters will outline the outcomes of the Townsville Futures Plan initiatives introduced by councils to: creating market based solutions to community issues. This is which maps out the blueprint for Queensland’s second Capital and a • Increase the number of Indigenous a practical workshop which will help councils to understand the blueprint for sustainable regionalisation. employees roles that they can play in supporting the development of social • Retain their mature aged employees enterprise. •  Encourage the participation of (cost $75) female employees in management and leadership (cost $75) 11 Congressplus Study Tour Thursday 26th May Cairns Regional Study Tour 9.00 am – 4.30 pm Join your fellow Congress participants for a tour of the best natural resources 12.30 – 1.30pm Lunch in unique tropical setting and newly constructed facilities in the Cairns Regional Council area. Council Cairns International Tennis Centre. is committed to working towards environmental, economic, social and cultural Cairns Regional Council and the Cairns tennis community recently hosted sustainability for the region. See the evidence for yourself as you participate in this the Davis Cup at the Cairns International Tennis Centre on the revolutionary tour. And while you are there, enjoy the breathtaking beauty of the tropics. plexicushion playing surface, Tennis Australia’s surface of choice for major events. Your bus will depart from the Sebel Cairns Hotel at 9.00am. Highlights of the tour Cairns is the only regional city in the far north to have a Tennis Centre built to will include: international standards. Lake Morris, Copperlode Falls Dam Lookout. Guided tour along Cairns Esplanade including the Lagoon and the Pier. Lake Morris and the Copperlode Dam supply the water necessary for Cairns. From Enjoy one of Cairns’ best known landmarks, set on the Cairns foreshore the lookout overlooking the city delegates will be able to appreciate the vista that overlooking the Barrier Reef and Trinity Inlet. The 4800 sq metre saltwater is Cairns; the beauty, the vast green expanses and the growing metropolis of the swimming lagoon offers locals, both adults and children as well as tourists a year tropical city. round safe swimming location and room on the timber decks for shady relaxation. Cattana Wetlands Environmental Project. The Harbour Walk at the end of the swimming lagoon overlooks the famous Cairns The Cattana Wetlands is one of Council’s most successful environmentally waterfront and is a great place to view the birdlife prolific in this area. As you walk sustainable projects. Originally 80 hectares of degraded land, the Wetlands has around the seawall of the Lagoon to the Pier, you will view the many yachts and been rehabilitated into a nature conservation park. Now home to a significant tour vessels moored at the marina and in Trinity Inlet. range of North Queensland wildlife and plant communities including rare native Visit the site of the $240m Cairns Cultural Precinct. bird species, the Cattana Wetlands has recently been enhanced by the addition of Cairns is set to be the premier location for culture and the arts in the north with the ten floating islands constructed of recycled polymer. T he Wetlands now includes development of the Cairns Cultural Precinct. Developing the Cultural Precinct and viewing platforms, picnic areas and interpretive signs. Museum offers Cairns the unique opportunity to showcase the customs and styles Tanks Arts Centre and Visitor Information Centre. of the distinctive cultures of the region in an iconic and integrated cultural setting, Acknowledged as one of the premier arts and cultural venues in Australia, Tanks generating significant cultural, social and economic benefits. Arts Centre is an integral component of the Botanic Gardens Precinct. Originally 3.15pm Afternoon tea at Cairns Regional Council, including presentation of the site of the fuel tanks supplying the naval operation demands of the Pacific Cairns City Centre Masterplan and Transit Plan. War, the Tanks were converted into a visual and performing arts space to house the developing contemporary arts programs. Your tour will include a visit to the Return to Sebel Cairns Hotel by 4.30pm. newly constructed Visitor Information Centre and a presentation of the Cultural and (Cost $110) Festival Plans developed by Council.

12 Congressplus Partners Program Monday 23rd May Tuesday 24th May Green Island Eco Adventure Tour Kuranda Day Tour 10.00am – 3.45pm 9.00am – 4.30pm

Just 27 km across the Coral Sea from Cairns awaits Inclusions: Make your visit to Kuranda a memorable one from door that reflects the humour and excitement of their tropical Green Island - a beautiful 6000 year old coral • Return air-conditioned fast catamaran. to door. One of our luxury coaches will collect you from culture. Join the Dreamtime Walk for an insight into cay in the Great Barrier Reef. Home to over 120 native • Glass Bottom Boat coral viewing tour. your Congress hotel accommodation and transfer you ancient Aboriginal and Islander history. Their way of plant species and colourful bird life, surrounded by • Self guided Eco Island walk. to the railway station to board the Kuranda Scenic Rail. life is explained and you can even try your hand at coral gardens and abundant marine life to explore, • Use of day visitor facilities. boomerang throwing. This breathtaking journey on one of the world’s most Green Island offers the unique opportunity for a • Use of Island swimming pool exclusive for Great scenic train routes will take you through hand-hewn Our coach will be waiting to return you to your combined reef and rainforest experience. Adventures guests. tunnels and across bridges with amazing views. Stop • Transfers from Cairns accommodation. accommodation after a wonderful day in the rainforest. A luxury coach will collect you from your Congress at Barron Gorge to view the waterfalls before arriving • Morning Tea and Coffee until departure from Cairns Departs: Cairns 9.00am hotel accommodation and transfer you to the Cairns at beautiful Kuranda station. Reef Fleet Terminal. Returns: Cairns 4.30pm Reef Fleet Terminal. • Buffet lunch. Spend some time exploring this quaint “Village in the Cruise to Green Island in comfort aboard a modern air • Government Environment Charge of $5.50 Rainforest” and its many attractions, including the Inclusions: conditioned catamaran. Tropical and enchanting, Green per person. Heritage Markets which operate daily. A short journey • Kuranda Scenic Rail Island is an idyllic coral cay on Australia’s Great Barrier brings you to the Rainforestation, set in 40 hectares • Kuranda Heritage Markets Exclusions: Reef where you spend two amazing hours viewing the of gardens and rainforest, where an extravagant and • Tropical BBQ buffet lunch • Underwater Observatory – $ 10 per person. coral reef and fish life. delicious barbeque buffet lunch awaits you. • Army Duck • Marineland Melanesia – $ 17 per person. • Pamagirri Aboriginal Dancers The Green Island Eco Adventure’ offers the option of a After your lunch you will board the unusual amphibious • Dreamtime Guided Walk glass bottom boat coral reef viewing tour, just relaxing (Cost $125 per person) Army Duck for a different look at the Rainforest. An • Luxury coach travel on the white sandy beach or a leisurely self-guided eco experienced guide will show you unique tropical fruits, island walk, exploring the National Park. Included is a ancient rainforest plants and point out a number of our Exclusions: delicious hot and cold buffet lunch on the island, use of native animals as you meander through the Rainforest. • Alcoholic beverages. the resort swimming pool and day visitor facilities. Following the “World’s most beautiful Rainforest (Cost $140 per person) Departure from Congress Hotels: from 10.00am Experience”, the Pamagirri Dancers perform a range Departure of catamaran: Cairns 10.30am of native dances in the Rainforest Amphitheatre Return: Cairns 3.20pm

13 Early and Late Arrival Check-in is from 2.00pm. Whilst the hotels will do Where to stay everything possible to accommodate early arrivals, if you Reservations have been made at properties within walking distance of the Congress venue. Accommodation bookings for the rates indicated on the registration form can only be booked wish to be guaranteed immediate access to your room, through OzAccom. To secure your booking you are required to provide credit card details for accommodation which will be given to the hotel of your choice. Availability of accommodation you will need to pay an extra day’s tariff for the night cannot be guaranteed after Friday 16th April. Rates quoted on the registration form are per room per night. They include GST and do not include breakfast. before. Please indicate if you will be arriving at your hotel after 6.00pm. Failure to do so might mean your Pullman Reef Hotel & Casino Pacific International room will be released. The Pullman Reef Hotel Casino complex boasts one of Australia’s finest boutique casinos, The Pacific International, Cairns boasts a magnificent location, personalised service and a multitude of dining experiences and bars, extensive conference and banqueting award winning hospitality. Contemporary, and with a tropical ambience, befitting a bygone Change of Booking facilities, elite entertainment in Vertigo or the Casino Sportz Arena and the luxurious five era - an era when great service and friendly hospitality were the rule rather than the Any change in a booking or cancellation star Pullman Hotel with 128 beautifully appointed rooms. Nestled alongside Trinity Inlet, exception. All rooms and suites feature balconies with superb views of the harbour and must be made in writing to the OzAccom the five starP ullman Hotel is tropical North Queensland’s most prestigious hotel. Each parklands. The new BushfireR estaurant & Sugarcane Rhumbar complete the picture of a (email: [email protected]) and room has its own spa bath and private garden balcony overlooking the city or water views. boutique style hotel with a strong focus on guest comfort, and excellent customer service. NOT directly to the hotel. Penalities may apply. Hotel facilities include a rooftop swimming pool, sauna and a gymnasium. Park Regis Peirmonde The Sebel Cairns Piermonde Apartments boasts the largest guest rooms in Cairns - making it the perfect The Sebel Cairns Hotel is a luxurious hotel located in the vibrant heart of Cairns CBD, choice for families and small groups in particular. Renowned for its spacious, stylish and right at the doorstep of some of the best shopping, dining and attractions the city has superbly appointed 2 and 3 bedroom self-contained, air-conditioned apartments, this is to offer. A range of different leisure activities are available for guests to enjoy, such as a truly unique apartment hotel offering guests luxury and comfort in the heart of Cairns. spa treatments at our award-winning Mii Spa, our tropical pool in lush garden settings, All apartments feature huge bathrooms, spa or jet bath, full kitchen and laundry facilities, cocktails at The Lobby Bar or modern Australian cuisine at Coco’s Restaurant. The Sebel broadband internet, DVD players and video security intercom. Cairns Convention Centre is Cairns Hotel is your ideal luxury Cairns accommodation, with views to bustling Cairns conveniently located directly across the street from the hotel. Harbour and the city and/or mountain backdrop from every room. Park Regis City Quays Hilton Cairns Relax and unwind in your modern hotel room or one/two bedroom self-contained Enjoy a stay at the Hilton Cairns hotel, overlooking beautiful Trinity Inlet and Cairns Marina. apartment – all with individually controlled air-conditioning as well as ceiling fans, internet Having recently undergone a $4m refurbishment, the Hilton Cairns hotel is home to some access, cable TV and most with large balconies. To enhance guests’ experience, the of the most sophisticated rooms, contemporary event spaces, and popular dining venues in superior rooms have recently been given a fresh new look and new technologies such as the city. Located just ten minutes from the Cairns Airport and 500 metres from the Cairns iPod docking stations, DVD players and high definition LCD TVs. Cairns Convention Centre How to get there Convention Centre, the hotel boasts a 24-hour business centre and Executive Lounge. is conveniently located directly across the street from the hotel. By Air Rydges Plaza Cairns Il Centro Apartment Suites Centrally located in the heart of Cairns. Rydges Plaza Cairns accommodation is the closest IL CENTRO Apartment Suites, Cairns accommodation that is superbly located for both the 4 carriers – Qantas, Jetstar, Tiger and VirginBlue operate of the 4 star Cairns hotels to the Cairns Convention Centre. Within easy walking distance Holiday Maker and the Business Traveller in the Cairns City Centre. Close to everything, IL regular flights to the Cairns Airport. A range of attractive to the Reef Casino, Great Barrier Reef departure terminals, Esplanade Lagoon, Foreshore CENTRO comprises of self-contained stylish one bedroom apartments that are private and promotional fares is offered by all airlines throughout Promenade and Cairns Central shopping complex, this truly is the most centrally located large (almost double the size of an average hotel room). All have balconies with views of the year and delegates are encouraged to book early to hotel Cairns has to offer. Enticing modern rooms, spacious suites, stylish facilities and the city of Cairns. Some Apartments overlook the landscaped Mediterranean pool & spa. secure preferred flights. enthusiastic committed staff make Rydges Plaza Cairns the smart choice when booking accommodation in Cairns. Should your require assistance with air travel or car rental at best available rates, OzAccom’s fully licensed in-house travel agent OzWings, would be pleased to assist. Contact telephone 61 7 3854 1611 (1800 814 611).

14 VENUES & TO ACCOMMODATION NORTHERN CAIRNS BEACHES

SMITH STREET 1 Pullman Reef Hotel Casino

2 The Sebel Cairns DIGGER STREET

3 Hilton Cairns GROVE STREET

4 Rydges Plaza Cairns

5 Pacific International Hotel CAIRNS CAIRNS BASE 6 Park Regis Piermonde STATE HOSPITAL HIGH SKATE SCHOOL PARK 7 Park Regis City Quays THE ESPLANADE

8 Il Centro Apartment Suites

UPWARD STREET CAIRNS CORAL SEA PRIVATE DINING HOSPITAL

21 Adelfia Greek Taverna PLAYGROUND GRAFTON STREET MINNIE STREET 22 Cafe China Seafood Restaurant & Noodle Bar MUNRO ST. MARTIN MONICA’S COLLEGE 23 Cairns RSL Club PARK 32 LAKE STREET CAIRNS 24 Cairns Night Zoo 31 ESPLANDE FLORENCE STREET 25 Cairns Wildlife Safari Reserve 23 26 Cést Bon French Restaurant

27 Dundees Restaurant 21 28 Golden Boat Chinese STREET MCLEOD APLIN STREET Restaurant 30 CAIRNS CAIRNS ESPLANADE RAILWAY 29 Ochre Restaurant & Catering LAGOON STATIONC SHERIDAN STREET

30 Outback Jacks Bar & Grill THE ESPLANADE Cairns CAIRNS SHIELDS STREET CENTRAL 29 CITY 31 Plantation Bar & Grill PLACE THE PIER 32 Rydges Tradewinds Catering

ABBOTT STREET FOGARTY 4 5 PARK SPENCE STREETET

1 CAIRNS MARINA 28 6 22 27 2 3 26

HARTLEY STREET 7 8 Principal Partner of the 2011 LGMA CAIRNS CONVENTION TO WHARF STREET TRINITY INLET SOUTHERN CENTRE SUBURBS National Congress & Business Expo KENNY STREET

OFF MAP: 24 Cairns Night Zoo 25 Cairns Wildlife Safari Reserve Additional Information Venue Concurrent Session Registration Dress

The Cairns Convention Centre is the venue for the 2011 LGMA National You can choose any one of the three concurrent sessions for each Smart casual (tropical) attire is encouraged for Congress sessions and Congress which will incorporate a full trade exhibition in Hall 2. time slot and you do not have to stick with one stream throughout the Tuesday evening function. A tie is appropriate for the Gala Dinner the Congress. Cairns Convention Centre for gentlemen. Cnr Wharf and Sheridan Streets, Cairns QLD 4870 Telephone: 61 7 4042 4200 | Fax: 61 7 4052 1152 Special Requirements Accommodation Delegates with specific requirements such as prescribed medical diets See page 14 for further details. Congress Registration are requested to advise their requirements on the registration form. Where possible, arrangements will be made to cater for your needs. An Early Bird registration is provided to allow delegates to take Congress Transport advantage of early booking prices. To receive the Early Bird registration Social Program Coach transport will be provided for partner’s tours and the study tour. discount, your registration is to be received by OzAccom by 9th April Please refer to the Congress program / newsletter provided at the 2011. Late registration fees apply for Congress registrations received Registration in the full delegate’s Congress program includes event for departure details. after this date. registration for the welcome reception on the Sunday evening and Congress dinner on the Monday evening. Accompanying persons or Online registration is available at www.lgma.org.au/nationalCongress additional guests and people registering as a day delegate are required Parking Acknowledgement of your registration will be provided by OzAccom. to register separately and pay for these events. Other Congressplus Car Parking is available at the Cairns Convention Centre Should you have any questions regarding registration contact - events will require separate registration and an additional payment by from $4.00 per day. The OzAccom Group all Congress attendees and guests. These events may have restricted PO Box 104, RBH Post Office QLD 4029 attendance numbers and please note that there will be no refund on Congress Support Ph: 61 7 3854 1611 or 1800 814 611 cancellations. Substitutes may be provided. Fax: 61 7 3854 1507 LGMA gratefully acknowledges the support of all sponsors and Email: [email protected] Trade Exhibition participants in the trade exhibition. LGMA also appreciates the contribution by the Cairns Regional Council, Business Events Cairns, the A wide range of exhibitors will be displaying their products and services Cairns Convention Centre and The OzAccom Group in the organisation throughout the Congress in the Exhibition Area (Exhibition Hall 2). of the Congress. Morning coffee, morning and afternoon teas and lunch will be located in the Exhibition Hall to allow delegates and their guests to view the exhibition at their leisure.

16 2011 LGMA National Congress Registration Congress Registration Form Please Note: Full Registration Fees include the Welcome Reception and the Official Congress Dinner. All fees include GST. Elected Officials cannot register as LGMA members. LGMA Member Non Member Total One registration form per person • For detailed program information and on-line registration go to www.lgma.org.au/nationalCongress • Delegates nominating Early Bird Registration Full Congress Delegates Program (Pay in full before 9 April to be eligible for early bird discount) $1,575 $1,775 $ for a discounted registration fee are required to register off-line. Late Registration Full Congress Delegates Program (Payment and registration after 9 April) $1,675 $1,875 $ Delegates discounted registration (Delegates from rural councils with less than 10,000 population discount by $200) $ $ $ Delegate Information LoGIS Registration (complimentary) Member No.: (one delegate from LoGIS member council) $ 0 $ 0 $ 0 Title Given Name Congress Day Registration (Excludes CONGRESSplus Activities) Monday 23rd May $700 $800 $ Preferred Name Tuesday 24th May $700 $800 $ Surname Wednesday 25th May $425 $500 $ Position/Title (Cr/Mayor/CEO) Congress Registration Total Cost $ Council/Organisation For catering purposes, please indicate if you are attending: Congressplus Registration Address The Welcome Reception n Yes n No Date Event Cost No. Of Total Tickets The Gala Dinner n Yes n No 22 May * Welcome Reception $55 $ Suburb/Town Three Easy Ways to Pay Name of additional guest /s State P/Code 23 May ** partners Tour (Green Is Eco Tour) $125 $ Cheque/Money Order Enclosed is my cheque for $______Country Name of additional guest /s All cheques and bank drafts must be in Australian Dollars and drawn on an * Congress Gala Dinner $150 $ Phone (B) Fax Australian bank. Please make cheques payable to The OzAccom Group and forward to PO Box 104, RBH POST OFFICE QLD 4029 Name of additional guest /s Mobile 24 May ** ICMA Members Breakfast $45 $ Please debit my VISA MASTERCARD $______Delegate e-mail ** partners Tour (Kuranda Day Tour) $140 $ Card No: Expiry Date: / ** social Night - A Tropical Evening Under the Primary Contact email $ Stars $120 Are you entitled to free LoGIS delegate Congress registration? Yes No 25 May ** Women in Local Government Networking $ Breakfast $45 Individual Considerations - please specify (dietary, disabled access/facilities or other) Print Cardholder’s Name: ** Workshop 1: (Attraction & Retention) $75 $ Cardholder’s Signature: ** Workshop 2: (Dealing with the Media) $100 $ ** Workshop 3: (Social Traders) $75 $ Electronic Funds Transfer to: Account: OzAccom 26 May ** study Tour $110 $ Bank: Bendigo | BSB: 633 000 | Account No: 122442692 CONGRESSplus Total Cost $ Accompanying Persons Information Please forward remittance advice to OzAccom on Fax: 61 7 3854 1507 *Other than full paying delegate ** All attending delegates and guests Title Given Name Email: [email protected] quoting invoice number and surname. Preferred name Three Easy Ways to Register Total Payment Surname Please complete to determine full payment amount. (All fees are Australian Dollars by Web: Visit www.lgma.org.au, click on ‘National Congress’ and follow the and charges include GST). 8 link to the registration form Individual Considerations - please specify (dietary, disabled access/facilities or other) 2 by Fax: Complete and send this registration form together with credit card Congress Registration $ payment details to +61 7 3854 1507 CONGRESSplus Registration $ Mail this completed form together with payment to Total payment Due $ * The OzAccom Group, PO Box 104, RBH POST OFFICE QLD 4029 continued overleaf … 17 ✃ 2011 LGMA National Congress Registration Form (continued)

Accommodation Information (see page 14 for further details) Confirmation of Registration Your registration will be acknowledged via email within 5 working days of receipt of the The OzAccom Group has been appointed to assist delegates attending the Cairns LGMA National Congress during the period 22nd to 25th May 2011 with registration, accommodation and registration form. A Tax Invoice will be provided for GST purposes. If you do not receive air travel. OzAccom has arranged block reservations and special discounted rates at the below selection of Cairns hotels close to the Convention Centre. All accommodation rates are listed confirmation within 5 days, please contact OzAccom. in Australian dollars, include 10% GST and are valid for the conference only if booked through OzAccom. Rates do not include breakfast. For cancellations within 14 days prior to arrival, it is at the hotel’s discretion to charge a cancellation penalty. Bookings made after 22 April 2011 may be subject to availability. Rooms can be booked online at www.lgma.org.au/national Your Privacy Congress2011 or by using this booking form. For further information, phone OzAccom on 0 7 3854 1611 or toll free 1800 814 611 or email [email protected]. The information to complete this form is required to enable LGMA to process your registration. We provide Congress delegates and sponsors with a list of attendees’ Preference Please book your accommodation early. names and organizations they represent. This is done as a service to delegates to aid Rate Per Please Accommodation bookings will be accepted based on availability. networking, and so that sponsors can alert you to their products and services. If you Room Per Nominate object to the use of your details for either purpose, please tick this box. Hotel Standard Night 1 – 2 – 3 Check-In date: ______Pullman Reef Superior Room $229 Travel OzAccom can assist with travel arrangements. Please telephone 1800 814 611 for Hotel & Casino Deluxe Room $259 Check-Out date: ______assistance. The Sebel Cairns City Mountain View Room $179 Harbour View Room $209 Total Nights: ______Cancellation Policy Premium Room $239 Cancellation of Congress registration must be made in writing to OzAccom, and fees will be refunded as follows: Hilton Cairns Guest Room $179 Deluxe Room $199 On or before 9th April 2011 full payment less administration fee of $110. Accommodation Payment (please tick): After 9th April 2011 No refund Rydges Plaza Standard Room $159 Registrations are transferable to a colleague at any time prior to the conference provided Cairns Deluxe Room $179 Please note my credit card to provide a guarantee to hotel OzAccom is advised in writing. Please note that for CongressPlus events there will be no King Suite $199 Credit Card Details: VISA MASTERCArd expiry Date:______/ ______refund on cancellations. Substitutes may be provided. Pacific Standard Room $135 Card No: Disclaimer: Every effort has been made to present as accurately as possible, all the International Standard Room inc. breakfast $142 information contained in this brochure. Local Government Managers Australia (LGMA), Park Regis 2 Bedroom Apt $265 the Organising Committee, The OzAccom Group and its Agents act only to procure Peirmonde 3 Bedroom Apt $305 and arrange these activities and do not accept responsibility for any act or omission Park Regis City Hotel Room $145 on the part of the service providers. No liability is accepted for any inaccuracy or Print Cardholder’s Name: misdescription, nor for delay or damage, including personal injury or death, howsoever Quays 1 Bedroom Apt $165 caused resulting from or arising out of reliance upon any general or specific information 2 Bedroom Apt - Dual Key $215 published in this brochure. In the event of unforeseen circumstances, the Organising

Il Centro 1 Bedroom Apt $155 Committee reserves the right to change any or all of these details. Apartment Suites Cardholder’s Signature: Note: All Congress hotels are within easy walking distance of the Cairns Convention Centre

Registration for Concurrent Sessions Please tick the adjoining box to choose one of the three sessions of each time slot.

Attraction and Retention Financial Sustainability and Infrastructure Population Growth and Community Attraction and Retention of a new generation of Delivering local government projects – effective partnerships with the 1.30pm – 2.30pm Regional population – what is sustainable? local government employees private sector M on 2.30pm – 3.30pm Aligned and strategic staff retention at the City of Boroondara Town of Vincent : Leederville Masterplan Delivering rural health services – opportunities are in partnerships

9.00am – 10.00am National Awards for Local Government - Showcasing Leading Practice Financial sustainability and integrated approaches to planning The McDonald’s public library system of 2020

Tu es 10.00am – 11.00am Attraction and retention - a Gold Coast case study Engineers & Accountants speaking the same language??? Customer Intentions in an Ongoing Service Context Alternative approaches to ameliorating the infrastructure backlog in 9.00am – 10.00am Why money isn’t everything: Attraction and retention in remote councils National Awards for Local Government - Showcasing Leading Practice Australian local government W ed 10.00am – 11.00am Where is the next generation? National Awards for Local Government - Showcasing Leading Practice Townsville - the answer to sustainable regionalisation? ✃ Pre and Post Congress Touring

Why not extend your visit to Cairns or the breathtaking surrounds of Tropical North Queensland and take advantage of pre or post Congress tours. OziTours (a division of The OzAccom Group) would be pleased to assist with your arrangements. For more information, contact OziTours on (toll free) 1800 814 611 or email [email protected]. Following is an example of some of the tours available and other options are available on request. Reef and Green Island Day Tour from $ 227.00 per person The complete reef and island experience awaits you with this exciting day tour as you cruise to tropical Green Island and the spectacular outer reaches of the Great Barrier Reef. Discover the reef from the semi-submersible, visit the underwater observatory, dive and snorkel directly off the platform or just relax on the sundeck and enjoy a delicious buffet lunch. Kuranda & Hartley’s Croc Park with Lunch from $ 199.00 per person Your day begins with a coach transfer to Freshwater Station for an historical rail journey to Kuranda. Enjoy breathtaking views en route. Relax and enjoy the world’s most beautiful rainforest experience, stopping en route to explore the two stations. After arriving at Caravonica Lakes, you will be transferred to Hartley’s Crocodile Adventures - the best place to see crocodiles in Tropical North Queensland. ….and finally, another reason to register: the LGMAB usiness Expo brings together representatives from Australia’s leading suppliers to local government. All in one location, demonstrations, product information and obligation free advice will ensure your council stays up-to-date with all the latest innovations and offerings in order to be of the most benefit to your community.

FIND OUT www.lgma.org.au MORE

All Congress enquiries to: All registration and accommodation enquiries to: Local Government Managers Australia The OzAccom Group Download PO Box 5175, Port Melbourne VIC 3205 PO Box 104, RBH Post Office, QLD 4029 a full registration Telephone: +61 3 9682 9222 Fax: +61 3 9682 8977 Telephone: 61 7 3854 1611 (1800 814 611) Fax: 61 7 3854 1507 Email: [email protected] Website: www.lgma.org.au Email: ozaccom @ozaccom.com.au brochure from www.lgma.org.au

L ocal G overnment Managers A ustralia : P romoting ex cellence through the advancement of Local Government M anagement