Socially IQ Awkward
Obsession
6/3/2020 (c) Alan Steven Krantz, 2020 1 Doing It… Online
Steve Krantz IBM Distinguished Engineer, Retired Ph.D., Computer Science
6/3/2020 (c) Alan Steven Krantz, 2020 2
Doing It… Online Overview • Online Environment • Technology Landscape • Smartphones • Doing It … • Websites, Apps, Social Media, • Browsing, Email, Texting • Entertainment, Volunteering , Travel, • Buying, Bills, Bucks, Taxes… • Security: Top Do’s & Don’ts 6/3/2020 (c) Alan Steven Krantz, 2020 4 Online Environment
Outside World Public Wi-Fi
Internet VPN over Public Cellular Data - Wi-Fi - Encryption Encryption
Network ID (SSID)/Password , Home Firewall, Encryption
Passwords, 2FA, Lock Screen, Antivirus, Updates, Tuneup, Loss Recovery Backup, Encryption 6/3/2020 (c) Alan Steven Krantz, 2020 5 Technology Landscape
Apps, Websites Browser, Waze, Uber, PayPal, ….. Soft- ware Company Google Apple Microsoft
Operating Sys. Android iOS, MacOS Windows
Smartphone Pixel iPhone Hard- Tablet Pixel Slate iPad Surface ware Laptop Chromebook MacBook Surface Desktop iMac Surface
6/3/2020 (c) Alan Steven Krantz, 2020 What’s a Smartphone?
Chrome, Waze, Apps Uber, PayPal, …
Soft- iOS: ware interface for user, Operating Sys. apps & phone
Hard- Smartphone iPhone ware
6/3/2020 (c) Alan Steven Krantz, 2020 What’s 5G?
• New Cellular Data Transmission Standard • Positives: Speedier Downloads; Faster Gaming • Negatives: Requires New Expensive Phone; Higher Monthly Bill (~ $10/month) • AT&T, Verizon, TMobile Rollout in 2020 SmartPhone: Do’s & Don’ts
• iPhone - Use Touch ID (or Face ID) and memorable, non-obvious pass code (4 or 6 digits) for access. • Android – Use fingerprint or facial recognition by Settings -> Lock screen and security -> Fingerprint scanner or Facial Recognition • Lock Screen – make it better by taking photo and editing in email and alternate phone #. • Set a PIN Access Code with Phone Company to Defeat “SIM Swap” Attack.
6/3/2020 (c) Alan Steven Krantz, 2020 9 SmartPhone: Do’s & Don’ts
• Speed Up iPhone (w/Touch ID): • Se ngs →General→Shut Down → Press/hold Home Button for 5 Secs • Voila – Faster performance because phone memory is clear! • (source: https://www.zdnet.com/article/speed-up-your-iphone-by-clearing- the-ram/?) • Make Sure You Are On Wi-Fi at Home • Saves $$ vs. cellular data plan • Se ngs →Wi-Fi → toggle “on” & choose network
6/3/2020 (c) Alan Steven Krantz, 2020 10 Website vs. App
• Website: Software on remote Browser Web Server to Receive & Web Server Interpret Web Request (URL) from Browser, and Respond to Web user with Web Page.
• App: Software on Calc SmartPhone to Respond to User Input. May use Server Internet to communicate Uber with remote Server
6/3/2020 (c) Alan Steven Krantz, 2020 11 Website, Apps: Do’s & Don’ts
• Websites can be frauds or gamed w/phony ads • Enter web address yourself (or from Favorites) • Avoid ad links in emails, texts • Apps – • Stick to either Apple’s App Store or Google’s Google Play repositories for ANY app installation. • Both app repositories have reported incidences of scam apps, so be careful • Stick with KNOWN BRANDS!!
6/3/2020 (c) Alan Steven Krantz, 2020 12 World Wide Web & the Internet
World Wide Website = Web = An WebPages + Application Software to on the Receive, Internet = Interpret, Link, Software & and Data Respond
Internet = Infrastruct ure that Supports The Web + Other apps
6/3/2020 (c) Alan Steven Krantz, 2020 13 The Browser Experience
6/3/2020 (c) Alan Steven Krantz, 2020 14 Choosing a Browser
Browser Developer Platforms Advantage(s) Chrome Google Multi Platform, Most Popular, Device Synch Extensible Tor Syverson Multi Platform Best Privacy Firefox Mozilla Multi Platform, Good Privacy, Device Synch Extensible Opera Opera Multi Platform, Best Performer, Device Synch Extensible Edge Microsoft Windows Samsung Samsung Android Integrated w Android Internet Safari Apple Apple, Integrated w Apple; Good Privacy/ Security
6/3/2020 (c) Alan Steven Krantz, 2020 15 What’s a Web “Address”? a protocol (http), An optional file name or how the (index.html), typically html 1 Internet expects or a recognizable type to data to be sent Internet software. 4 http://www.example.com/index.html www.example.com, is 2 3 called a hostname or Use https:// domain whenever • Converted by a Domain possible. Name Server to a Encrypts data numeric, unique traffic both Internet Protocol ways. address (e.g. 6/3/2020 (c) Alan Steven Krantz, 2020 10.22.44.56) 16 Web Browsing Clues Use Browser clues to determine website safety
NOT SECURE: not encrypted (http protocol)
Lock indicates relatively “secure”; encrypted with https: protocol
6/3/2020 (c) Alan Steven Krantz, 2020 17 Web Browsing: Do’s & Don’ts
• Establish accounts at important online services: • Medicare, Social Security, IRS, Banks, Credit Card accounts and Investments accounts. • Get an IP Pin at IRS.GOV to protect your taxes submission! • Shop Online at trusted, known stores only • Go to www.bbb.org for reports . • Read online reviews before buying. • Ignore seals of approval – they can be fake. • Avoid impulsive clicking on pop-up ads!
6/3/2020 (c) Alan Steven Krantz, 2020 18 Web Browsing Scams
If it looks too good to be true, DON’T CLICK ON IT!! For more, check out:
6/3/2020https://www.aarp.org/money/scams(c) Alan Steven Krantz, 2020 -fraud/ 19 What’s Email ? Folders Email Addresses Message Subject Time/Date
• Messages To/From People w unique email address • Typically: name@domain; e.g. [email protected] • Compose, Reply, Forward, File in Folders, Delete, Archive • Text, Images, Attachments • Several free services (with storage) available
6/3/2020 (c) Alan Steven Krantz, 2020 20 Free Email Alternatives
Domain Company Advantages Secure? Aliases? Storage gmail.com Google Integrates Yes Up to 30 15GB w/Drive; Best SPAM outlook.com Microsoft Integrates Yes, except Up to 10 15GB w/Office stored emails icloud.com Apple Integrates Yes Up to 3 5GB w/iPhone, iPad, Mac yahoo.com Yahoo Yes, except 1 1TB stored emails protonmail. Proton Most secure Yes No .5GB com Technolog
6/3/2020 ies (c) Alan Steven Krantz, 2020 21 A Phish-Tale
My BANK!! 5 ID = StevetheSucker Password = Imamoron 1 2 4 3
You open an email, then click on a link or Malware allows a The criminal can then open an attachment criminal to obtain login and steal $$$!! that installs malware login information on the computer. and gain access to financial accounts.
6/3/2020 (c) Alan Steven Krantz, 2020 22 Email Do’s & Don’ts
• “Phishing Attack”: Email from Scammer • NEVER open an attachment that you don’t COMPLETELY trust!!!! • NEVER click on a link unless sure of the source: • Hover mouse over link (not clicking) to examine URL closely. • If unsure, go directly to website from a bookmarked link, then login and seek customer service. • Email important? “Archive” locally (on PC…)
6/3/2020 (c) Alan Steven Krantz, 2020 23 Email:
Subject: Prirority Message Sometimes, hacker’s Misspellings web address is From: "American Express" “camouflaged” by correct address To: stevek Ransomware Date: 11/06/2018 03:08 PM attacks are typically Dear Member, carried out using a Trojan that is You have an urgent important document disguised as a regarding your American Express card services. legitimate file Visit our secure server below to read. attached to an email. http//www.americaniexpress.com/document/r ead Thanks. Tricks!! American Express
6/3/2020 (c) Alan Steven Krantz, 2020 24 What’s Texting? • Think phone call except everything is typed. (Images, videos and links can also be sent via text). • Texting is useful, but risky (mostly unencrypted) • SMS on Android or iPhone (green background) • Select Settings -> Messages -> iMessage for iPhone to get encryption (blue background); takes 2 to tango though!
6/3/2020 (c) Alan Steven Krantz, 2020 25 Texting: Do’s & Don’ts
• Avoid sending private information via text! • Smishing is Phishing While Texting • To be smished is to receive a text from a scammer just as one would receive a phishing email. • One click on a link in a smish could infect your smartphone – don’t click on links or images.
6/3/2020 (c) Alan Steven Krantz, 2020 26 Smart Homes
6/3/2020 (c) Alan Steven Krantz, 2020 27 Smart Homes Personal Examples: • Heating/Cooling – Nest Thermostat + Smartphone • Security – Steve: Ooma-Box + Motion/Door/Water Sensors + Smartphone- $10/mo • Consumer Reports (2020): Nest (89; $19/mo); Ring (88; $0- $10/mo); Simplisafe (83; $15/mo) • Smart TV – Samsung + Wi-Fi + Netflix • Travel Reservations – Alexa + Wi-Fi + American Airlines Risk: • Personal data “leakage” to scammers, thieves Protection: • Separate home Wi-Fi network for smart devices
6/3/2020 (c) Alan Steven Krantz, 2020 28 Smart Homes
Internet
Wi-Fi Network One Wi-Fi Network Two
6/3/2020 (c) Alan Steven Krantz, 2020 29 Personal Entertainment Distribution History st 20th Century 21 Century (Analog: Waves) (Digital: 0’s & 1’s) O n D
Broadcast e m a n Packaged d
Record, Film, VHS, VCR CD DVD Photo 6/3/2020 (c) Alan Steven Krantz, 2020 30 Home TV Alternatives
TV w/Cable Box Traditional Broadcast + or Satellite Optional DVR
Apps w/ Streaming Smart TV + Wi-Fi Videos (on demand!)
TV w/HDMI port + Wi-Fi + Apps w/Streaming Various Videos (on demand!) Devices
6/3/2020 (c) Alan Steven Krantz, 2020 31 Cordcutting Roadmap? Service Contents Monthly $ Equipment DVR Spectrum 200+ $110+ Cable box Hardware channels ($7.5/mo); ($5/mo) Direct TV 250+ $70 (1st year) ; DVR Hardware channels $110+ (2nd (included) (included) year) Youtube 70+ $50 Smart TV or Cloud-based channels TV + device (free) Hulu 70+ $55 Smart TV or Cloud-based channels TV +device (free) Locast.org 50+ local $5 (Donation) TV + device N/A channels Antenna 2+ local Free TV N/A (indoor) channels
6/3/2020 (c) Alan Steven Krantz, 2020 32 Corona “Things to Do” • Binge Watch Something New If you have the feeling that you've watched everything there is to see on Netflix, here are some other platforms you can download to your phone, tablet, or smart TV for a variety of shows andDownload movies. from 42. PlutoTV is always free and has 250+ of free channels to choose from. This has an App for www.nerdsiview.comAndroid or Apple devices, as well as working andon your smartclick TV. 43. XUMO is a free (ad-supported) service with 200 channels of movies, TV shows and kids' entertainment.on Security Checklists & Other • Virtual MuseumsDownloadables; • Online ConcertsSelect “Things to Do….” • Online Learning • Virtual Trips
6/3/2020 (c) Alan Steven Krantz, 2020 33 What’s Social Media?
• Websites and Apps that enable users to create and share content or to participate in social networking • Large international user communities • Facebook – social sharing among individuals & organizations • LinkedIn – sharing among work colleagues • Twitter – social commentary statements among individuals • Instagram – social sharing of photos, videos
6/3/2020 (c) Alan Steven Krantz, 2020 34 What’s Facebook? Website to: • Connect with friends, colleagues or the general public. • “What’s on your mind?” • Share pictures, music, videos, articles & opinions . • Personal data collection leads to targeted ADS. 6/3/2020 (c) Alan Steven Krantz, 2020 35 What’s LinkedIn? Website & Free App For: • Professional networking and career focus. • Display resume, search jobs, and enhance reputation with updates and interacting with other people.
6/3/2020 (c) Alan Steven Krantz, 2020 36 What’s Twitter?
Website & App for: • Communicating in short messages called tweets to your contacts & followers. • Followers re-tweet to amplify message.
6/3/2020 (c) Alan Steven Krantz, 2020 37 What’s Instagram?
App for: • Sharing photos and short videos • Postings are private to followers or public
6/3/2020 (c) Alan Steven Krantz, 2020 38 Social Media: Do’s & Don’ts • Limit your circles of communication to family, friends & colleagues; ignore unknown “friend requests”; beware of spam accounts • Even with these limits, assume everything you post is public, so be careful… • Personal information could be used by hackers • Review Security & Privacy controls on the apps you use (Facebook, LinkedIn, Twitter, …). • Minimize Contacts & Location sharing with any social media app or site. • Take care with passwords and use 2FA for all social media sites you use. 6/3/2020 (c) Alan Steven Krantz, 2020 39 Social Media: Do’s & Don’ts
• Recognize and Challenge Fake News • “Pedophile ring in Pizza Restaurant.” • “Hillary linked to murder of 125 people.” • “Alex Jones: getting vaccinated …increases the risk of diseases spreading.” • Challenge info that appears preposterous. • Social Media providers are stepping up: • Facebook pop-up on misleading posts is step in right direction – New York Times • Google “adjusting systems to display more trustworthy content.” – Wikipedia.org
6/3/2020 (c) Alan Steven Krantz, 2020 40 Online: Volunteering
• Website Creation: sites.google.com/new - free, easy to use, comes with online tour after clicking • Spreadsheets, Slides, Document Creation & Sharing - drive.google.com – free, click to create new folder, then create new document(s), share w leaders 6/3/2020 (c) Alan Steven Krantz, 2020 41 Online: Volunteering
• Group Email – groups.google.com – click “Create Group”, fill in form, click “Create”, add emails. • Use – [email protected] • Meeting Operations – • Zoom.us (video & audio conferencing) • GotoMeeting.com (video & audio conferencing) • freeconferencecall.com (audio & video conferencing) –get phone # & passcode for permanent access. • doodle.com (group meeting invitation alternatives) 6/3/2020 (c) Alan Steven Krantz, 2020 42 Working from Home 101 • Use your employer’s laptop and/or smartphone with VPN service to connect to the employer’s network. • Ensure that your employer could maintain resource access in the event of your absence. • Ensure that remote (e.g. cloud-based) storage has been set up to backup your digital work-product. • Reach out to your work-at-home peers to share do’s and don’ts. • Be privacy smart; e.g. turn off your smart speaker (e.g. Alexa) if you have confidential work-related teleconferences. 6/3/2020 (c) Alan Steven Krantz, 2020 43 Online: Travel Preparation • TSA Prechk (KTN) at www.tsa.gov . $85/5yrs • National: Real ID Driver’s License by Oct 1, 2021 • International: • Passport - Expiration +6 months before expiration? • Global Entry at www.gbp.gov; $100/5yrs • Travel.state.gov for US State Dept advisories • Scan Key Docs (e.g. Passport): Upload & Print • 1 copy in suitcase; 1 copy to local contact • Notify family of itinerary • Establish Family Emergency Protocol
6/3/2020 (c) Alan Steven Krantz, 2020 44 Online: Travel
1. Home-to-Airport – Uber or Lyft App (advance reserve pickup) 2. Airport-to-Airport – google.com/flights for research, book at airline site, enter KTN 3. Destination Doings – tripadvisor.com, read reviews, book at hotel site. WAZE for getting around. 4. Airport-to-Airport – as in #3 5. Airport-to-Home – Uber or Lyft App (reserve at arrival)
6/3/2020 (c) Alan Steven Krantz, 2020 45 Steve’s Online $$$ & Sense • Buying Stuff – Amazon Prime, Consumer Reports, • Credit Cards (Fidelity, Amex Bluecash), Apple Pay or Google Pay • Investments Management • Who to Trust? Trusted by Others! • Coursera.org – “Financial Markets” by Shiller • Paying Bills, Tracking Spending – Quicken on PC • Transferring $ - PayPal • Taxes – Per Wirecutter: Overall Best: Turbotax; • Credit Karma Tax - free, online, for basic return.
6/3/2020 (c) Alan Steven Krantz, 2020 46 Doing It…Healthy
• Medical Advice – mayoclinic.com • Health Apps on Smartphone • iPhone “Health” – track activity, medical ID • Android “Health” or “Google Fit” – track activity, calories • Smartwatch Health – track activity, Pulse, ECG
6/3/2020 (c) Alan Steven Krantz, 2020 47 Protection: Kick the Bucket The Traditional: • Wills, Trusts, Durable Power of Attorney, Advanced Health Care Directive • Online Tools: Quicken Willmaker & Trust 2020 • Life Ins. Policies • Burial/Funeral Instructions • Safe Deposit Box Keys/Access for Original Documents + Kick the Bucket Letter (next slide)
6/3/2020 (c) Alan Steven Krantz, 2020 48 Protection: Kick the Bucket
“Kick the Bucket” Letter to Heirs • Computer(s) and Smartphone(s) Access instructions • Critical File access: Backup files, disks and Cloud accounts • Tax documents, such as Turbotax files • Online Accounts IDs/Passwords/Pins • Password Mgr, Life Insurance, Investments, Banks (Checking/ Savings/Credit Card), Mortgages, Loans, Medicare, …. • Place Copies in Safe Deposit Box and Safe Place in Home 6/3/2020 (c) Alan Steven Krantz, 2020 49 Protection: Almost Kick the Bucket Emergency Key Document Storage • Docubank.com – online store for advance directives, lists of doctors, medications, HIPAA release forms. • Wallet card for emergencies • Everplans.com – a “digital file cabinet” for medical directives, funeral preferences, insurance, deeds, etc. • Deputy assignment • Source: NY Times, Mar 27, 2020, “Making a Will (or Updating One) Just Became More Complex
6/3/2020 (c) Alan Steven Krantz, 2020 50 Online Security: Do’s & Don’ts • Your Worst Enemy – Yourself!! • Phishing, Smishing, Vishing • Top Do’s and Don’ts 1. Credit Freeze (4 Agencies) 2. 2Factor Authentication (2FA) 3. Varied, Long Passwords; Password Mgr 4. Secure Wi-Fi – Home (Pro Setup) & Outside (VPN) 5. Phone Service Pin (Sim-Swap Scam) 6. Software Updates – Do ‘Em. 7. Backing Up – Cloud or Carbonite 8. Kick the Bucket Letter 6/3/2020 (c) Alan Steven Krantz, 2020 51 Questions? & Final Thoughts • Doing It Online is a New Reality for a Better Life • Take Advantage but Be Careful • MOST IMPORTANT: Freezing Credit, 2FA • Followup Questions: [email protected] • Reference: Cyber Security for Seniors on Amazon. • https://www.nerdsiview. com • Followup Support: Jeffrey Krantz, [email protected], 818-625-2178
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