DOCSLIB.ORG

A 100Th Birthday Is Cause for Major Celebrations! Pg 30

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
A 100Th Birthday Is Cause for Major Celebrations! Pg 30 ISSUE 5 WINTER 2020 KEEPING YOU INFORMED A 100th birthday is cause for major celebrations! pg 30 Want to help Stop the improve your local Clock area? Get involved pg 4 today! pg 11 Welcome OUR 2020 from Carl Byrne PARTNERS Group director of housing Contents SEE PAGE 8 i, and Merry Christmas from everyone at Notting HHill Genesis. I know this festive period will feel P4 NEWS different but we wish you and your family well and hope you have a safe and enjoyable break. P11 GETTING INVOLVED The year has been remarkable and difficult for everyone but we have been listening to the views of our ANNUAL STANDARDS REPORT residents and I am positive that we’re making progress. The year has P13 Find out how we’re doing by reading our Annual been remarkable YOU AND YOUR HOME Standards Report (see pages 13-20). and difficult for P21 One of the big benefits residents have enjoyed this everyone but Your feedback – how to make a year has been the ability to self-serve using our My P25 IN YOUR COMMUNITY P6 complaint or give praise we have been Account platform. It allows you to access our services when you want listening to the and where you want, whether from home or on the views of our move using a mobile phone or tablet, or even from residents and I work on a desktop computer. am positive that You can make payments, view your rent account, we’re making Keep your home running report and track repairs, give feedback and get in touch P21 smoothly this winter with your housing officer. It’s also the best way to raise progress. requests or make enquiries while we’re closed over the Find out how Christmas period (see page 5). we’re doing My Account is already proving very popular. See page by reading 7 for a review by one of our residents, Olivia. our Annual Registering for My Account is easy. See the back page Standards A day in the life of … of this edition to find out how, so you too can enjoy the P22 a community caretaker benefits of self-serve. If you do have problems signing Report up, your housing officer will be able to help you. (see pages 13-20) Finally, please remember that our offices will be closed over Christmas and New Year. Using My Account will be the easiest way to reach us during that time. Take care and we wish you a happy 2021. Housing Ombudsman – new code Singer Dan raises smiles at P10 of complaint handling P28 Mildmays 3 NEWS Look after your drains and prevent awkward emergencies See page 21 NEWS Holiday hampers bring festive cheer More than 1,200 Notting Hill Genesis staff attended a special to our vulnerable residents virtual Stop the Clock conference focused on diversity, For several years the from individuals or Thanks to their including the Black Lives Matter movement, in October. women’s volunteer organisations. As hard work, this year organisation Junior the festive season we’ve been able to The event allowed colleagues to League of London has approaches, a team dispatch join external speakers to discuss a been working with us to of 80 put together wide range of topics around racial deliver holiday hampers packages of soft foods 387 hampers equality. This is an important part of to some of our most such as biscuits, canned of seasonal delights, our culture as an organisation and vulnerable residents in goods, toiletries and mostly to residents will help us better understand the time for Christmas. even winter warmers in our extra care experiences of our BAME colleagues The volunteers raise like scarves or gloves and sheltered and residents. funds by appealing into hampers and pass accommodation schemes. Talks on the day included for donations them on to us. “Reframing Stereotypes and The conference will inform what Archetypes”, “The Power of we do as an organisation to support Networks” and “How to be an and educate our staff, as well as Opening hours over Christmas Active Ally”. better understand how our services Wasiu Fadahunsi, director-level impact different groups of residents Our offices will close at 1pm on • Contact your local officer directly lead for improving diversity, said: “It and give them the opportunity to Thursday 24 December and reopen • And much more! was great to see that creating a truly input into our initiatives in this area. on Monday 4 January. inclusive and equal work culture is We will continue to work closely If you need an urgent repair while If you report a non-emergency important to our staff at all levels. with our BAME staff network we’re closed, please contact your repair, you will be contacted by our We welcomed many inspirational and have signed a pledge with local officer on their usual 020 contractor partners in the new year and uplifting speakers and I thank our partners in the G15 group of number and you will be diverted to to book in an appointment at a time them all. housing associations to ensure our customer service centre. that suits you, while your local officer “But this is just the start; we are our organisation reflects the If you have a non-urgent enquiry, will pick up any other enquiries on committed to working together communities we work in when it your My Account customer portal their return to work in January. over the coming weeks, months comes to diversity, especially at allows you to manage your account If you don’t have access to the and beyond to learn from, senior management, leadership and online 24/7, 365 days a year where internet, our customer service educate and challenge each other board level. you can: centre will be open to help with about discrimination faced by • Report non-emergency repairs routine enquiries between Tuesday many colleagues whether at work • Make payments 29 December and Thursday 31 or outside.” • Check your balance December. 4 www.nhg.org.uk / Winter 2020 5 NEWS Housing Ombudsman – new code of complaint handling Your feedback See page 10 How to make a complaint or give praise We try to provide the best service your complaint, giving the reasons NEWS we can and we’d love to hear from why. Your complaint will be reviewed My Account – you if you think the service you’ve by a staff member who wasn’t a resident’s view received has been great. We do involved in the original decision and however understand that you may you also have the option of having Our My Account service is already helping thousands of residents access our wish to make a complaint if you’re it reviewed by a resident from an services when they want, where they want and how they want, and one tenant unhappy for whatever reason. There independent pool. We aim to review has spoken about her experience. are various ways you can do so, the your stage two complaint within easiest being through My Account 20 working days and will keep in Olivia, who lives The system can I would like to see that but you can also contact your local contact with you during this time. in Kensington, has be used on mobile improved.” officer by phone, letter or email. already benefited from phones and tablets, That is something Positive feedback being able to book as well as desktop we will be working on What happens when I make Building good relationships between repairs immediately computers – it doesn’t in future to ensure the a complaint? residents and the housing officers and review her rent have to be a personal system is as resident- Stage one who look after them is at the heart account at any time of device. friendly as possible. Your complaint will be handled of our mission. Our staff have day. Olivia added: “When by your housing officer. If your worked very hard this year, often in She said: “I’ve been I have needed to To sign up for My complaint is about the housing challenging circumstances when using the system ever arrange a repair the Account and enjoy officer, it will be dealt by their line many have had to get used to since it first became system allows me the same benefits as manager. They will aim to contact additional safety precautions around available and I really to upload photos of Olivia, please visit you within two working days to Covid-19, working from home, like having the option the issue and that www.nhg.org.uk/ acknowledge your complaint. This some even taking on educating to self-serve where seems to have helped residents/my-account will be followed by a formal written and caring responsibilities for family everything I need to do the operatives know or speak to your response to your complaint within members as local services became is under one umbrella. exactly what is needed housing officer. 10 working days. Let us know if unavailable. If you think your housing before they even arrive. you’d like our written response to be officer has been doing a great job, “ The system is And receiving reminder We’d love to hear from translated into a preferred form or please leave them feedback either by really easy to use text messages so I you if you’d like to get language. contacting them directly or through and allows me to don’t forget a visit has involved in making My Account – Complaints and book a repair and been really useful.” improvements to My Stage two Praise feature.
Load more

Recommended publications
  • Housing Association Residents Extend Rent and Service Charge Strikes Date: 1St June 2021
    Release: Immediate Release Subject: Housing Association Residents Extend Rent and Service Charge Strikes Date: 1st June 2021 A group of tenants and residents are to begin a coordinated rent and service charge strike from Thursday 1st July 2021 in protest over various landlords’ failings, and because of the extreme barriers they have faced when trying to engage their landlords to resolve their issues. Within a week of launching the support group, membership had grown to fifty. Complaints from the group range from incorrect service charge statements, insufficient information about the service charges, disrepairs relating to their homes or estates, and failures to make reasonable adjustments for those with disabilities. The tenants and residents within the coordinating group all reside in housing association properties. Attempts to address the issues directly with their landlords, and in some cases through other routes have been futile. One member of the group commented: “I am in despair as to how to stop these atrocious companies any other way. We’ve experienced diabolical rip-offs, incompetence and lies. They have damaged our lives for years and years. Many thousands of tenants across the sector experience endless failed attempts to get their problem sorted out. We are ground down. “I honestly can't see how anything other than withholding money is going to stop them. Even when the Social Housing White Paper is made law, I don’t believe that there is any other way to hold these massive, powerful corporations to account” Councillors and members of Parliament complain that they experience the same difficulties as tenants and residents when trying to engage with the associations, or are misled about the work done to address issues.
    [Show full text]
  • The Housing Quality Network Annual Conference 2020: Back from the Brink Thursday 16 July
    The Housing Quality Network annual conference 2020: Back from the brink Thursday 16 July Working out how the housing sector can bounce back from COVID-19? Worrying what the economic impact will be for our organisations, residents and communities? Wondering if we can make the world a better place once the dust has settled? Seeking clarity amidst the confusion? At a time when there are no simple answers to life’s big questions, HQN’s first virtual annual conference will provide the accurate information and expert guidance you need to make informed decisions for the future – direct from the decision makers. This year’s conference couldn’t be better timed as the housing sector seeks certainty on how to emerge from the COVID-19 crisis in a way that balances the health and wellbeing of employees, residents and our communities with the viability of organisations. 09:45 Registration director at Altair International (Africa) 10:20 Welcome and introduction Alistair McIntosh, CEO, HQN 11:30 Interval 10:30 KEYNOTE: International voices: 11:35 Breakouts: How housing providers from different parts of the world have responded to Care and repair the challenges posed by COVID-19 How well did the housing sector and other momentous events respond to the COVID-19 crisis? Jo Miller, Chief Executive, Hutt Can we be proud of the frontline City Council (New Zealand), help and support we offered our Wendy Hayhurst, Chief residents? We celebrate those that Executive, Community Housing made a difference while Industry Association (Australia), highlighting some key lessons to Henk Korevaar, Co-Founder, be learned and future CorpoNet (Netherlands), opportunities.
    [Show full text]
  • Annual Report and Financial Statements 2020 - 2021 at a Glance
    Annual report and financial statements 2020 - 2021 At a glance G1/V2 Regulatory rating £144.7m 1,631 Surplus before tax FTE staff A- (stable) S&P rating £923.3m 3,822 A (stable) Available liquidity Homes let Fitch rating 779 947 1,342 Plots acquired Starts on site Homes completed 66,537 17,402 £21bn Properties owned Unencumbered Value of properties or managed properties Board, Executive Directors and Advisers Contents Board Executive Board Strategic report Ian Ellis Kate Davies (Chair) Paul Phillips Welcome from the Chair 1 Fred Angole Andy Belton Chief Executive’s introduction 3 (appointed 20 August 2020) Katie Bond Strategic context 4 Stephen Bitti Carl Byrne Jenny Buck Where we work 9 (resigned 15 September 2020) Elly Hoult (appointed 30 April 2020) Key performance indicators 10 Elaine Bucknor John Hughes Chief Financial Officer's report 11 Linde Carr Vipul Thacker Kate Davies (Chief Executive) Mark Vaughan Governance Jane Hollinshead Jeremy Stibbe (resigned 31 May 2020) The Board and Committees 23 Bruce Mew The Executive Board 25 Arike Oke Company Secretary (appointed 17 December 2020) Andrew Nankivell Statement of Board’s responsibilities 28 Alex Phillips (Senior Independent Director) Financial Paul Phillips statements (Chief Financial Officer) Richard Powell Independent auditor's report to the members 33 Statement of comprehensive income 41 Registered office and head office Registrations Statement of changes in reserves 42 Bruce Kenrick House Registered Society Number: 7746 Statement of financial position 44 2 Killick Street Registered Provider Number: 4880 London N1 9FL A charity exempt from registration. Statement of cash flow 45 Regulated by the Regulator of Social Housing.
    [Show full text]
  • 2018/19 Annual Report and Financial Statements Around £105.3M 24.7% £20Bn Surplus Operating 64,000 Before Tax Margin Properties Owned Or Managed
    2018/19 Annual report and financial statements around £105.3m 24.7% £20bn Surplus Operating 64,000 before tax margin Properties owned or managed Value of properties Available 2,031 liquidity Homes £775m completed Unencumbered 16,000 properties 2018 /19 Annual report & financial statements Contents Introduction 1 Strategic report 3 Governance 20 Independent auditors’ report to the members 30 Financial statements 38 Consolidated and NHG statement of comprehensive income for the year ended 31 March 2019 39 Statement of changes in reserves 40 Consolidated and NHG statement of financial position as at 31 March 2019 42 Consolidated statement of cash flows for the year ended 31 March 2019 43 Notes to the financial statements for the year ended 31 March 2019 44 Registered office Registrations Independent Principal Principal and head office auditors solicitors bankers Bruce Kenrick House Registered Society Number: BDO LLP Devonshires Solicitors LLP Barclays Bank PLC 2 Killick Street 7746 Statutory Auditors 30 Finsbury Circus Business Banking London N1 9FL Registered Provider Number: 55 Baker Street London Floor 28 Tel: 020 3815 0000 4880 London EC2M 7DT 1 Churchill Place www.nhggroup.org.uk A charity exempt from W1U 7EU London 2018 registration. Regulated by the E14 5HP /19 Regulator of Social Housing. Annual report & financial statements Introduction Mildmay, London Borough of Hackney 2018 /19 Annual Strategic report Financial statements Notes to the financial statements report & 1 financial Introduction Governance Independent auditors’ report statements Chair’s welcome I am pleased to introduce the 2018/19 annual new homes and started over 1,000 homes on I am delighted with the way in which the board report and financial statements, our first since site.
    [Show full text]
  • Annual Report 2017/18
    Annual report 2017/18 Foreword During the year, EastendHomes has continued Earlier this year EastendHomes worked It’s a pleasure to welcome to explore ways to provide new, desperately closely with our regulator, the Regulator of you to the Annual Report for needed, genuinely affordable homes for local Social Housing, who conducted an ‘In Depth people. This year we have added a small Assessment’ (IDA), which looked in detail at 2017/18. I hope that you number of new homes to our housing stock, how we are run, with a particular focus on will find it to be an interesting the first properties we have acquired in Bow governance and financial viability. All housing (though close to our existing Mile End estates). associations are required to undergo an IDA Contents and informative read. The Board is currently working on ambitious approximately every three years, and I am plans to introduce many more new homes in pleased to report that following the review, Introduction 4 It has been a busy year, understandably the borough. A priority of the Board is that there was no change to our rating and we overshadowed by the horrors of the tragic fire wherever possible these new homes should be were found to be compliant with both our Community events 6 at Grenfell Tower. Subsequently Government let at genuinely affordable social rents. governance and our financial viability. Performance 8 and all housing providers have been reviewing 2017 also saw the start of our new repairs and Finally, I would like to thank all my fellow everything they do to make sure that all maintenance contract, led by Morgan Sindall Board Members for their hard work during this Repairs 12 tenants’ homes and buildings are as safe as Property Services.
    [Show full text]
  • Final Programme Admission Particulars (NHG)
    PROGRAMME ADMISSION PARTICULARS NOTTING HILL GENESIS (incorporated in England with limited liability under the Co-operative and Community Benefit Societies Act 2014 with registration number 7746 and registered with the Regulator of Social Housing under the Housing and Regeneration Act 2008, as amended by the Localism Act 2011, with number 4880) £2,000,000,000 SECURED NOTE PROGRAMME Under this £2,000,000,000 Secured Note Programme (the Programme), Notting Hill Genesis (the Issuer) may from time to time issue Notes (the Notes) as agreed between the Issuer and the relevant Dealer (as defined below). The maximum aggregate principal amount of all Notes from time to time outstanding under the Programme will not exceed £2,000,000,000, subject to increase as described herein. The Notes may be issued on a continuing basis to one or more of the Dealers specified under "Overview of the Programme" and any additional Dealer appointed under the Programme from time to time by the Issuer (each a Dealer and together the Dealers), which appointment may be for a specific issue or on an ongoing basis. References in these Programme Admission Particulars to the relevant Dealer shall, in the case of an issue of Notes being (or intended to be) subscribed for by more than one Dealer, be to all Dealers agreeing to subscribe for such Notes. An investment in Notes issued under the Programme involves certain risks. For a discussion of these risks see "Risk Factors" below. Application has been made to the London Stock Exchange plc (the London Stock Exchange) for Notes issued under the Programme during the period of 12 months from the date of these Programme Admission Particulars to be admitted to trading on the London Stock Exchange's International Securities Market (the ISM).
    [Show full text]
  • Developing the Homes and Creating the Places That London Needs
    DEVELOPING THE HOMES AND CREATING THE PLACES THAT LONDON NEEDS FINAL RESULTS 31 MARCH 2019 DEVELOPING THE HOMES AND CREATING THE PLACES THAT LONDON NEEDS 1 OUR INVESTMENT CASE Proven Market Strong Knowledge strategy opportunity partnerships and experience Focused on London with an Chronic shortage of homes A respected partner to our A highly motivated team increasing commitment to in London and strong build stakeholders, encouraging with extensive experience the delivery of build to rent to rent investor demand new opportunities to work of planning and complex homes together construction in London Substantial Reduced Quality Growing pipeline risk and service business Development pipeline Forward funded build to Delivering quality homes Ability and desire to of 4,900 homes rent transactions reducing to a diverse customer increase output to meet representing £1.6 billion debt and improving risk mix with a 99 per cent significant housing need of future revenue profile recommendation rate in in London 2018 1 2 OUR BUSINESS MODEL OUR KEY RESOURCES AND RELATIONSHIPS RESOURCES RELATIONSHIPS Land Our people Land owners Our customers Knowledge Respected brand Local authorities Build to rent investors Construction expertise Strong balance sheet Housing associations Supply chain WHAT WE DO AND HOW WE CREATE VALUE LAND PLANNING DESIGN CONSTRUCTION SALES ACQUISITION Buying the right Using our Developments that Controlling the Reducing risk, land in the right knowledge to work fit in with local process with driving capital locations across with partners and communities and in-house expertise returns and London optimise policy meet the needs to deliver a quality delivering compliant schemes of customers product excellent customer on programme service 3 AMBITION AND STRATEGY OUR AMBITION There is a chronic shortage of new homes in London.
    [Show full text]
  • Annual Report 2019/20 [Pdf]
    Annual Report 2019-20 www.eastendhomes.net Contents Annual Introduction 3 Performance 4 Report Keeping Estates Clean 7 2019-20 Repairs 8 Refurbishing Homes and New Homes 9 Governance and Viability 10 Local Offers 11 Value for Money 13 Summary Accounts 14 Foreword Dear Residents, As I write, we are approaching the end of an unprecedented summer which has caused major 2019/20 was my final full year on the Board of upheaval for both EastendHomes and our residents. EastendHomes, and my second as Chair. Much has Reluctantly we had to close our offices to the public changed in the past nine years as we have built new for a period, and many staff have been homeworking homes, continued to refurbish the homes and estates – although our dedicated estate services staff have which we took over from Tower Hamlets Council, continued on the frontline, keeping estates clean and moved to a new head office in 2014. This period under new Covid-safe arrangements. I know that has also thrown up its share of challenges, including there have been impacts on some services such as changing Government policies, the Brexit referendum non-emergency repairs during this period and am in 2016, and of course the tragedy at Grenfell Tower. grateful for the way in which residents have responded One thing which has not changed is the commitment to this disruption. We also saw many examples of of our Board to our preferred, and increasingly unique, the community spirit for which the East End is rightly model of providing our services from local offices known, as residents helped each other and looked out based on our estates.
    [Show full text]
  • Name Job Title Company Name Arnold Tarling Director @Arnold Tarling FRICS Andrew Buckels Consultant 3C Consultants Colin Sales M
    Name Job Title Company Name Arnold Tarling Director @Arnold Tarling FRICS Andrew Buckels Consultant 3C Consultants Colin Sales Managing Director 3C Consultants Alex Ziff CEO 3dc Stephanie Lovegrove Barrister 4-5 Gray's Inn Square Dr Shaun Lundy Technical Director 4site Consulting Rob Cox Manager 7video Simon Wilderspin Manager 7video Pete Sims Managing Director 7video Peter Sims Managing Director 7video Jane Clarges Area Manager A2 Dominion Group Asif Khan Asset Information Manager A2 Dominion Group Iva Todorova Assistant Director Finance A2 Dominion Group Gary Bellenger Assistant Director Property Services A2 Dominion Group Hayley Morgan Business Partner A2 Dominion Group Ian Cox Chair A2 Dominion Group Darrell Mercer Chief Executive A2 Dominion Group David Lingeman Director Property Services A2 Dominion Group Steve Michaux Director Residential Services A2 Dominion Group Diana Summerhill Head Capital Finance A2 Dominion Group Ken James Head Leasehold A2 Dominion Group Ken James Head Leasehold A2 Dominion Group Morrison Nicki Head Lettings & Resales A2 Dominion Group Sarita Gregory-Brook Head Neighbourhood (South East) A2 Dominion Group Susan Slade Head Service Charge & Project A2 Dominion Group Steve Hornblow Head Special Projects A2 Dominion Group Julio Lawson Leasehold Coordinator A2 Dominion Group Linda Rana Leasehold Coordinator A2 Dominion Group Akin Akinbolagum Leasehold Property Manager A2 Dominion Group Sofia Cabral Leasehold Property Manager A2 Dominion Group Ashleigh Codd Leasehold Property Manager A2 Dominion Group Robert Dalmadge
    [Show full text]
  • Notting Hill Genesis Annual Standards Report 2020
    Annual Standards Report 2019 20 Notting Hill Genesis 2 Annual standards report 2020 Contents Introduction 3 Supporting residents 6 in their homes Our services 10 Resident involvement 15 www.nhg.org.uk Notting Hill Genesis 3 Annual standards report 2020 Introduction Carl Byrne Group Director of Housing a single point of contact, to engagement, with more introduce a fully self-service residents than ever before, digital platform and to improve from a range of diverse major parts of our organisation communities, influencing such as repairs and service decisions and the way we charges. The promise also deliver our services. A vibrant sets out our commitment for resident involvement network residents to play a greater role will be key to making positive in scrutinising and influence changes and groups such as Welcome to our 2020 Annual our work. the Resident Voices group will Standards Report. In a very help us make this a reality. eventful and challenging year As you will see from this our focus has been on raising report, we have started Whatever the year ahead holds, the level of service we provide positively in making we look forward to building to our residents. Two years improvements in these areas stronger relationships with our have now passed since Notting and at the same time know residents and making it easier Hill Genesis was formed with we have a long way to go. for them to get the services the vision of becoming the they need when they need it. I best housing association in There are tough challenges hope you enjoy this report.
    [Show full text]
  • Housing Association Contact Information
    TELEPHONE HOUSING ASSOCIATION NAME E-MAIL NUMBER A2Dominion Group 0208 825 1000 [email protected] Anchor Hanover 0808 102 4070 [email protected] Arhag Housing Association 0207 424 7370 [email protected] CATALYST HOUSING LTD 0300 456 2099 Central and Cecil 020 7922 5301 [email protected] Centrepoint 0800 587 5158 [email protected] Christian Union Almshouses 020 7603 4332 [email protected] (Harrison Housing) Church Army (Portman Trust) 0203 959 1444 [email protected] Clarion Housing Group (Circle & 0300 500 8000 Affinity Sutton) business-development@dimensions- Dimensions (UK) Limited 0300 303 9001 uk.org Dolphin Living 020 7113 3340 [email protected] Haig Housing Trust 0208 685 5777 [email protected] Housing for Women 020 7501 6120 [email protected] jLiving - Jewish Community 020 8381 4901 [email protected] Housing Association London & Quadrant Housing 0300 456 9998 Trust Look Ahead 0333 010 4600 [email protected] Metropolitan Thames Valley 020 3535 3535 [email protected] Network Homes 0300 373 3000 [email protected] Notting Hill Genesis 020 3815 0000 [email protected] Notting Hill Genesis 033 3000 3000 [email protected] Octavia Housing 0208 354 5500 [email protected] 0300 123 9966 or One Housing [email protected] 020 8821 5300 Optivo(Viridian/AmacusHorizon 0800 121 6060 [email protected] ) Servite 0800 022 4040 or Peabody [email protected] 020 7021 4444 Pocket 020 7291
    [Show full text]
  • NHG Value for Money Strategy 2019-24
    Notting Hill Genesis Value for Money Strategy 2019-2024 1.0 Introduction Notting Hill Genesis exists to provide good quality homes for those who could not otherwise afford them, and we aim to be the best housing association in London, based in the community, to provide homes for lower income households in and around London. The new joint Corporate Strategy has five core themes as follows:- Our residents – to provide services and support that our residents need Our homes – places where our residents want to live Providing more new homes - new homes for lower-income households Our people - supporting our colleagues to provide the best service possible Our financial strength - ensuring a robust financial foundation to support investment and growth Within the Corporate Strategy each of the above Corporate Objectives is accompanied by a definition and/or an explanation of how it supports the Corporate Strategy. We are developing metrics so that we can report how we are performing against each objective. This Value for Money (VFM) Strategy provides the Board with a framework that ensures that, in meeting the Corporate Objectives, VFM is delivered strategically across the organisation. 2.0 Objectives of our VFM Strategy Our VFM strategy will ensure that we: Develop and refine other strategies which have VFM implications Explain our VFM approach to our residents, staff and stakeholders Support VFM activities Ensure VFM is delivered consistency and effectively across the organisation Set VFM targets 3.0 What does VFM mean to Notting Hill Genesis? 3.1 VFM is achieved when there is an optimal balance between low costs, high productivity and successful outcomes.
    [Show full text]