APPENDIX A - Community Services Performance Charts CS1a – Percentage of waste collected - quarterly

Waste collected - quarterly Performance Summary 99.9 99.9 99.9 99.9 99.9 99.9  At present we are migrating between two different performance reporting systems, and 99 as such it has not been possible to report on 97 Quarter 4, though there were some significant 95 disruptions. The performance reporting under 93 the new contract is being developed in-line with the defined timescales set out in the 91

% collected % specification and contract. 89 87

85  Target: 99%.

% Collected Last Yr Performance TDC Target Linear (% Collected)

CS1b - Percentage of waste collected - year to date

Performance Summary Waste collected - year to date 99.9 99.9 99.9 99.9 99.9 99.9  See above (CS1a). 100 99  Target: 99%. 98 97 96 95 94 % collected % 93

92 91 90

% Collected Last Yr Perfromance TDC Target Linear (% Collected) 1

APPENDIX A - Community Services Performance Charts CS2 - The percentage of household waste that is sent for reuse, recycling or composting.

Waste sent for recycling, reuse and composting Performance Summary

100  We have only had Quarter 3 information signed off for recycling performance. The Locality 80 Services Manager estimates that Quarter 4 59.7 59.7 58.1 59.3 61.8 59.6 60.5 60 would be in the region of 59.1% based on last year's figure. This would provide an end of year 40

average of 60.3%, which is 0.3% above our % Recycled % 20 target. 0  Note: data is subject to annual audit by the Department for Environment, Food and Rural Affairs and their subsequent sign-off (October / November). % Recycled/composted Last Yr Performance  Target: 59%. Top Authority Performance TDC Target Linear (TDC Target)

CS3 - Average time to remove fly-tips (working days)

Performance Summary Average time to remove fly-tips 7  Consistent performance into Quarter 4 2020/21.

6  Note: this indicator does not measure waste left 5 outside properties that is due to be collected by regular household waste service. Further, if a 4 case is reported, and then further reports 3 received on the same case, the duplicate cases 2 1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5 1.5 are closed immediately as the case has already

No. Working of days 1 been logged on the system. 0  Target: 1.5 days.

Average Time to Remove Fly-tips Last Yr Performance TDC Target Linear (TDC Target) 2 Linear (TDC Target)

APPENDIX A - Community Services Performance Charts CS4 – Percentage of roads, footpaths and public open spaces, which are TDC’s responsibility which meet the environment cleanliness standard

Percentage of roads, footpaths & public open spaces which meet the Performance Summary

environmental cleanliness standard  Performance is marginally closer to target as we enter Quarter 1 of 2021/22. 100

98  Target: 95%. 96 95.0 95.0 94 94 93.0 93.0 93.0 93.0 93.0 93 93 92.0 92.0 92 Cleanliness % 90

88

% Cleanliness Last Yr Performance TDC Target Linear (% Cleanliness)

CS5 – Percentage of establishments with a rating of 3 (generally satisfactory) or better under the Food Hygiene Rating Scheme

Performance Summary Percentage of establishments with a rating of 3 or better under the food hygiene rating scheme  The continued significant reduction in this KPI is due to the restrictions on officer site visits and the operation of food 100 97.34 96.99 96.8 96.34 businesses during the COVID-19 periods of lockdown, which has meant that during the last quarter face-to-face 95 inspections at Mole Valley could only be carried out 90 87.98 87.92 84.72 85.17 between 01/09/20 to 19/10/20 and 15/12/20 to 18/12/20 85 and at up until 18/12/20 and no face-to-face 80 inspections have been possible during this quarter. 75  In line with the Food Standards Agency’s (FSA’s) guidance

70 to local authority Food Enforcement services during the

% of % Establishments pandemic, overdue inspections of high risk food 65 businesses and the inspection of newly registered food 60 businesses, have and continue to be screened to identify any potential public health/consumer protection concerns and prioritised for either remote telephone intervention and/or inspection when permitted/ % Establishments Last Yr Performance TDC Target Linear (% Establishments)  Target: 95%. 3

APPENDIX A - Community Services Performance Charts CS6 – Parking enforcement: Total visits made (on and off street)

Total visits made - on and off street Performance Summary  The number of parking enforcement visits 2750 throughout the district is increasing in line with the 2262 2157 relaxation of Covid guidelines. The whole of the 2250 2078 2012 district is covered by the parking enforcement contract with Civil Enforcement Officers (CEOs) 1750 1339 1426 1423 patrolling the entire district, but the team 1160 1235 1250 10701134 1115 concentrates on areas of particular concern. By

No. Visits of 855 focussing the enforcement patrols, we are able to 750 support high density areas that include town centres and the ongoing safety issues of illegal

250 parking around schools.  No target set.

No. of Visits Last Yr Performance TDC Target Linear (No. of Visits)

CS7 – Parking enforcement: Percentage of enforcement requests actioned within 24 hours

Performance Summary Percentage of enforcement requests actioned within 24 hours 100 100  This indicator has been monitored from March 100 2021. Any requests made on a Saturday will be 95 actioned the following Monday, unless a specific 90 out of hours request has been made. Requests 85 come from the police, members of the public, 80 Council and elected Members. 75 Requests can be made directly to Sevenoaks 70 % Actioned % District Council or via Tandridge District Council. 65 60  No target set. 55 50

% Actioned Last Yr Performance TDC Target Linear (% Actioned) 4

APPENDIX A - Community Services Performance Charts CS8 – Parking enforcement: Recorded time spend on civil parking enforcement

Recorded time spend on civil parking enforcement Performance Summary  Time spent in the district is increasing in line with 374 the relaxation of Covid restrictions. 314.18 324 290  No target set. 270 281.21 274 245 225 223 224 205 166 174 152

124 93 99 Total Time TotalTime (Hours) 74 24 24

Total Time (Hrs) Last Yr Performance TDC Target Linear (Total Time (Hrs)) CS9 – Parking enforcement: Percentage of PCNs paid year-to-date

Performance Summary Percentage of PCNs paid year-to-date  April's figure is an improvement on the previous 100 month. Sevenoaks will continue to push for 90 83 84 82 payment of fines. 78 78 79 80  No target set. 69.12 70 62 61 57.51

Paid % 60 48.4 50 40

30

% Paid Last Yr Performance TDC Target Linear (% Paid) 5

APPENDIX A - Community Services Performance Charts CS10 – Parking noticed issued by area Area Name Jan-21 Feb-21 Mar-21 Apr-21 Tickets Warnings Tickets Warnings Tickets Warnings Tickets Warnings and Nutfield 3 6 , Horne, Smallfield and Outwood 2 1 2 (including , Harestone, Portley, Queens Park & Valley) 43 95 120 7 192 7 217 4 Dormansland and Felcourt 2 & Bletchingley 3 1 20 1 15 Lingfield and Crowhurst 1 3 3 27 1 7 2 North & Tandridge 1 57 1 81 2 101 Oxted South 1 and East, Warlingham West and and Farleigh 18 1 2 17 1 14 2 Westway 23 1 39 3 38 74 7 2 3 2 Totals: 93 99 225 13 385 12 434 15

Performance Summary

 Although visits are made throughout the entire district, in some more rural areas where there are limited parking restrictions in place, the Civil Enforcement Officers have not seen any contraventions. If Members have any specific concerns about their Ward, please contact us.  Officers are continuing to investigate if Caterham on the Hill and Valley can be separated in an efficient way.  No target set.

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