Production ISSN: 0103-6513
[email protected] Associação Brasileira de Engenharia de Produção Brasil Farias Bueno, Adauto; Hazin Alencar, Luciana The maturity of rail freight logistics service providers in Brazil Production, vol. 26, núm. 2, abril-junio, 2016, pp. 359-372 Associação Brasileira de Engenharia de Produção São Paulo, Brasil Available in: http://www.redalyc.org/articulo.oa?id=396745849009 How to cite Complete issue Scientific Information System More information about this article Network of Scientific Journals from Latin America, the Caribbean, Spain and Portugal Journal's homepage in redalyc.org Non-profit academic project, developed under the open access initiative Production, 26(2), 359-372, abr./jun. 2016 doi: http://dx.doi.org/10.1590/0103-6513.178414 The maturity of rail freight logistics service providers in Brazil Adauto Farias Buenoa*, Luciana Hazin Alencarb** aUniversidade do Estado de Mato Grosso, Barra do Bugres, MT, Brazil bUniversidade Federal de Pernambuco, Recife, PE, Brazil *
[email protected], **
[email protected] Abstract This study analyzes the maturity of three rail freight Logistics Service Providers (LSPs) in Brazil in a population of seven operators. After an exploratory review of the existing literature and research documents, a structured questionnaire based on the Supply Chain Capability Maturity Model S(CM)2 was applied. The study measured an overall average level, given in S(CM)2, as Managed, meaning that the managerial development standard of the logistics agents was at an intermediate level. The results showed that maturity was related to the size of the LSP and the complexity of the organizational management. These findings can support the development of policies and strategies for the improvement and adoption of practices that best lead to gains in competitiveness for both LSPs and the Supply Chains (SCs) that require their services.