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Air Management Destinations Type of Contract Sources of Employment Already worked there Employed only 79.6% 42.6% Fixed term 12 months + 22.0% Employer's website 6.4% Media 4.3% Work and study 11.1% Fixed term < 12 months 2.0% Other 14.9% Further study only 0.0% Other 2.0% Personal contacts 23.4% Professional networking 2.1% Other 5.6% Permanent 72.0% Recruitment agency 2.1% Speculative application 2.1% Unemployed 3.7% Voluntary work 2.0% University careers 2.1% Median Salary: £60,000 Company Names Job Titles Institutions of Courses Further Study Abu Dhabi National Air Operations Officer Air Traffic Controller Air Traffic Licences Officer German Abu Dhabi Aviation Aegean Airlines Insurance Company City University London Aircraft Maintenance Manager Aircraft Warranty Engineer Airline Captain MA International Business Air Canada Alitalia CityLiner AMMROC Law Airline Pilot Airworthiness Inspector Business Analyst Belgian Air Force British Airways Cyprus Airways MSc Air Transport Business Support Manager Captain Cargo Operations Executive Management Dan Cokter DFF Dnata Singapore Pte Chief Operating Officer Chief Pilot Corporate Sales Manager MSc Aircraft Maintenance Draeger Medical EasyJet Emirates Management Director of Safety & Compliance Employee Relations Manager External Consultant Gambia Civil Aviation Etihad GAB Robbins Authority First Officer Helicopter Avionics Engineer Helicopter Captain Global Airspace Icelandic Transport Gulf Air IT Manager Legal Counsel Manager – Air Traffic Logistics Authority Manager of Standards & Manager Vendor & Contracts Manager – Pricing Jet Time A/A KLM Luebeck Airport Procedures Air Travel Performance Lufthansa Luftransport NetJets Europe Revenue Management Pilot Recruitment Manager Assistant Qatar Airways RAF/BAE Systems Royal Flight of Oman Safety Manager in Air Traffic Senior Air Traffic Services Sabre Airline Sales Supporter Thomas Cook Virgin Atlantic Control Instructor Solutions Senior Manager – Aviation & Senior Manager – Integrated American Women’s Senior Station Manager Vueling Airlines Aerospace Underwriting Operations Centre & OTP Association Specialist Logistics Service Technical Checker/ Planner Surveyor Adjuster Insurance Analyst Buyer Technical Material Planner Test Pilot Vice President Ground Services Vice President Public Relations.

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Investment Corporation of Dubai and Its Subsidiaries
Investment Corporation of Dubai and its subsidiaries CONSOLIDATED FINANCIAL STATEMENTS 31 DECEMBER 2013 Investment Corporation of Dubai and its subsidiaries CONSOLIDATED INCOME STATEMENT Year ended 31 December 2013 2013 2012 Notes AED’000 AED’000 *(Restated) Continuing operations Revenues 39 178,262,800 150,990,148 Cost of revenues (145,651,253) (123,141,479) ————— ————— 32,611,547 27,848,669 Other income 3 5,169,751 4,459,073 Net gain from derivative instruments 48,345 181,176 General, administrative and other expenses (15,889,389) (13,881,252) Net impairment losses on financial assets 4 (4,984,691) (3,801,175) Other finance income 5 764,400 904,739 Other finance costs 6 (3,520,715) (2,496,589) Share of results of associates and joint ventures 15 2,497,841 2,620,836 ————— ————— PROFIT FOR THE YEAR BEFORE INCOME TAX FROM CONTINUING OPERATIONS 16,697,089 15,835,477 Income tax expense 7 (895,563) (984,833) ————— ————— PROFIT FOR THE YEAR FROM CONTINUING OPERATIONS 15,801,526 14,850,644 Discontinued operations Profit for the year / period from discontinued operations 23 (a) and 23 (c) 1,790,945 1,618,989 ————— ————— PROFIT FOR THE YEAR 8 17,592,471 16,469,633 ═══════ ═══════ Attributable to: The equity holder of ICD 14,591,403 13,973,267 Non-controlling interests 3,001,068 2,496,366 ————— ————— 17,592,471 16,469,633 ═══════ ═══════ * Certain comparatives as disclosed in note 2.3 have been restated due to the adoption of IFRS 10 by the Group. The attached notes 1 to 42 form part of these consolidated financial statements.
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Everything but Fly the Planes Our Company
Everything but fly the planes Our services on the ground keep the world in the air. In 1959, dnata began ground-handling operations with just five staff members. Today, we‟re the world‟s fourth largest combined air services provider with over 20,000 employees across five continents. We provide everything an airline needs beyond its planes, pilots and crews. Our Company - dnata In 1959, dnata was a small ground-handling operation with just five staff members. Today, we‟re one of the largest combined air services providers in the world with over 20,000 employees across the globe. Our vision for the future is to be the most admired - admired for our excellent customer service, our dedication to safety, and our imagination in developing innovative products. Today, our business can be found in 38 countries offering customers our expertise in ground handling, cargo, travel, and flight catering. Our Businesses The dnata group covers just about every aspect of the travel and aviation industry. We don‟t just deliver your baggage or the holiday of a lifetime – we help keep the promises you make to your family, clients and business partners. Ground handling Cargo Travel Flight Catering Careers at dnata India Are you keen to work for an organisation that aims to provide quality products and services to its customer? dnata may be the place for you. As a Group we are successful because we hire, engage and retain talented employees from around the world who match the „people‟ capabilities we need. However, equally important is that these talented employees have their own priorities and career aspirations met as individuals.
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Review ANNUAL REPORT 2017/18 37 38 CHANGI AIRPORT GROUP
36 CHANGI AIRPORT GROUP BUSINESS & OPERATIONS Review ANNUAL REPORT 2017/18 37 38 CHANGI AIRPORT GROUP GLOBAL Connectivity Connecting Singapore to over 400 cities in about 100 countries and territories worldwide EUROPE Eastern/Central Western Europe Albania Austria Azerbaijan Belgium NORTH Bulgaria Denmark AMERICA Croatia Estonia Czech Republic Faroe Islands Canada Hungary Finland United States Poland France Romania Germany Russia Great Britain (UK) SOUTH Serbia Greece AMERICA Slovenia Iceland Brazil Turkey Ireland Colombia Ukraine Italy Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland 2 City Links 50 City Links 131 City Links SOUTH NORTH EUROPE AMERICA AMERICA ANNUAL REPORT 2017/18 39 AFRICA East Africa South Africa ASIA Burundi Botswana Central Asia South Asia Ethiopia Mozambique Turkmenistan Bangladesh Kenya South Africa Uzbekistan Bhutan Mauritius Zimbabwe India Rwanda Middle East Maldives Seychelles West Africa Bahrain Nepal Tanzania Benin Qatar Sri Lanka Uganda Burkina Faso Saudi Arabia SOUTHWEST Cote d’Ivoire United Arab Emirates Southeast Asia PACIFIC North Africa Ghana Brunei Darussalam Australia Egypt Niger Northeast Asia Cambodia Cook Islands Nigeria China Indonesia Fiji Hong Kong SAR Laos New Zealand Central Africa Japan Malaysia Norfolk Island Chad Macau Myanmar Papua New Guinea Congo South Korea Philippines Samoa Republic of Congo Taiwan Thailand Solomon Islands Timor Leste Tonga Vietnam Vanuatu 28 City Links 125 City Links 72 City Links AFRICA ASIA SOUTHWEST PACIFIC 40 CHANGI AIRPORT GROUP AIR TRAFFIC
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The Emirates Group Annual Report | 2016-2017
THE EMIRATES GROUP ANNUAL REPORT ǀ 2016-17 Overview Emirates dnata Group Financial His Highness Sheikh Mohammed bin Rashid Al Maktoum Information Vice President and Prime Minister of the UAE and Ruler of Dubai Additional Information We live in a time of rapid change that has seen extraordinary new achievements, knowledge, and discoveries. Countries, cities, businesses, and individuals have to constantly evolve, adapt and learn at the same pace at which global transformations are occurring. In the 45 years since the birth of the United Arab Emirates, our country has taken great leaps forward in terms of developing our social, economic and political infrastructure. As we continue this journey with big hopes and ambitions, we have identified, through the UAE Vision 2021 and Dubai Plan 2021, the goals that will contribute to building a world-class modern civilization that will enable us to become the best country and city in the world. 2 Overview Emirates dnata Group Financial Information Additional Information This year, the UAE considerably enhanced its standing in the World Bank’s annual enabled us to weather a myriad of external challenges over the years. We have “Doing Business” report, moving up from 34th to 26th in the rankings for ease of also invested, based on our capabilities and potential, in shaping a future that meets doing business, the highest among Arab countries. We were also recognised by the our aspirations. World Bank as one of the top 10 most improved business environments. In the Global Optimism, and the relentless pursuit of excellence and sustainable success, are part of Entrepreneurship Index Report 2016, the UAE was ranked 19th in the world, ahead the ethos embedded in our national institutions and companies, both at an individual of many countries that have a strong history and reputation such as Norway, South and collective level.
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North American Handling
Cargo devices Shanghai Simulation Towards a Towards The World The World safer ramp: Sector report Symposium: An update from An update from Ground power: Ground APRIL 2015 | ISSUE 2 | VOLUME 20 2 | VOLUME APRIL 2015 | ISSUE Heavy going for some? HANDLING: AMERICAN NORTH GROUND HANDLING INTERNATIONAL APRIL 2015 ISSUE 2 VOLUME 20 7KHZRUOG¶V¿UVWFHQWUHRIH[FHOOHQFH IRULQGHSHQGHQWYDOLGDWRUV LQSKDUPDFHXWLFDOKDQGOLQJ 6$76&RROSRUWLV$VLD¶V¿UVWRQDLUSRUWSHULVKDEOHKDQGOLQJIDFLOLW\GHGLFDWHG WRHQVXULQJFROGFKDLQLQWHJULW\IRUDZLGHUDQJHRIGHOLFDWHFDUJRLQFOXGLQJ SKDUPDFHXWLFDOV:LWKDZHOOWUDLQHGWHDPTXDOLW\PDQDJHPHQWV\VWHPDQG VWDWHRIWKHDUWIDFLOLW\WKDWDGKHUHVWR*RRG'LVWULEXWLRQ3UDFWLFHJXLGHOLQHV ZHDUHSURXGWREHFHUWL¿HGE\,$7$DVWKHZRUOG¶V¿UVW&HQWUHRI([FHOOHQFH IRU ,QGHSHQGHQW 9DOLGDWRUV LQ 3KDUPDFHXWLFDO +DQGOLQJ 7RJHWKHU ZLWK RXU HVWDEOLVKHG DLU FDUJR KDQGOLQJ DQG ORJLVWLFV FDSDELOLWLHV ZH SURYLGH FRPSUHKHQVLYH DQG LQWHJUDWHG VROXWLRQV WKDW PHHW \RXU PRVW VWULQJHQW UHTXLUHPHQWV&RPHGLVFRYHUKRZ6$76KDQGOHV\RXUWHPSHUDWXUHVHQVLWLYH VDWVFRPVJ SKDUPDFHXWLFDOVKLSPHQWVWRWKHPRVWH[DFWLQJVWDQGDUGV APRIL 2015 GROUND HANDLING INTERNATIONAL CONTENTS 1 PUBLISHER/EDITOR-IN-CHIEF 2 Handling News Tim Ornellas tel: +44 1892 839209 IATA baggage tracking programme; Swissport in Accra e-mail: [email protected] 6 Legal Column EXECUTIVE EDITOR Alwyn Brice Buying property at an airport? What to be aware of… tel: +44 1892 839212 e-mail: [email protected] 8 Cargo News ASSISTANT EDITOR Updates from the Far East, Europe and the US Felicity Stredder tel: +44 1892 839206 14 IT News
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Dnata Success Stories
Dnata Singapore Pte Ltd Dnata deploys various RugGear devices to enhance workforce communications using integrated smart SINGAPORE solutions Dnata Singapore, a company focused on airlines ground handling, turns to RugGear for cost-eff ective, instant Push-To-Talk communication and data capabilities Dnata Singapore Ptd Ltd (Dnata) is a breakdowns or damages, operations What impact has the device had? member of the Emirates Group, pro- personnel need to be able to instantly By upgrading the devices used by the viding ground, passenger and cargo capture and broadcast the issue to workforce, Dnata has experienced handling services handling services control rooms – previously there were improved communication and produc- to over 100 airlines at Changi Airport, delays in this communication which tivity in their workforce, as well as cost Singapore. resulted in longer resolution times. savings from having one integrated device with multiple functions. Dnata’s workers provide a dynamic intra/inter-group communications – range of services, moving within and staff need to target communication in between sites on a daily basis. depending on the situation e.g. one-to- Communication is therefore vital to the one, one-to-many, or between groups. the company’s success. Responding to the challenges Why was a change required? Dnata Singapore switched to RugGear Dnata realized that a technology up- devices, including the RG310, RG730 Mr Jason Tan, Chief Operating Offi cer of Ground & Cargo Services concluded: grade was required to keep up with the and RG740 models, all of which which progressive demands of the industry. incorporate Push-to-talk (“PTT”) tech- ”By merging PTT functionalities onto a The main challenges faced by their nology, which uses 3G/4G and Wi-Fi RugGear rugged smartphone, it has workforce were: networks for fast, clear, real time served Dnata Singapore operational command, control and communi- communication.
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PAX Readers Honor Innovation
PAX readers honor innovation By Rick Lundstrom on April, 10 2017 | Catering Hamburg – Airlines, caterers and product suppliers from around the world gathered the Paris Room of the Radisson Blu Hotel Wednesday evening as the readers of PAX International honored their efforts of the past year. Visitors were filled in on a brief history of PAX International, which, this spring notes its 20th anniversary in publication. This is the third year that PAX International has held its Readership Awards in Hamburg. In an expanded program, 25 winners from airlines, airline caterers and suppliers of seating, inflight entertainment and amenity items received the honors. The winners were picked through an online balloting process from the magazine’s website. “The readership awards celebrates the achievements within our industry,” said PAX International Publisher Aijaz Khan. This year, PAX International also awarded honors for Best Inflight Duty Free Program for two airlines, Outstanding IFE and Connectivity and Best Cabin Interior Passenger Experience Enhancement. Several suppliers of amenity kits were also honored. During the evening event, PAX International Editor in Chief Rick Lundstrom noted not only the awards, but also significant achievements by the winners in the past year. 1 Copyright DutyFree Magazine. All rights reserved. “I also urge everyone attending to take part next year in our readership awards.”said PAX International Editor-in-Chief Rick Lundstrom. “All the information you need can be found on the magazine’s website.” PAX International has been covering the cabin services industry since 1997 with print issues, electronic newsletters and a regularly updated website. The publication first hosted the Readership Awards in Bahrain in 2005.
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Route to Recovery?
Willie Walsh speaks IATA’s new boss considers the pandemic Sharing the load Interlining evolves to meet new demands Route to Recovery? Number one Competition is none at Dubai Can President Biden’s billions boost US airports? International Airport airlinergs.com Summer 2021 Global Outreach It all begins at Miami International Airport, Florida’s Global Gateway: • Among the Top 3 Gateways to the USA and the Leading Airport Connecting the Americas. • The USA’s #1 International Freight Hub and the #1 Airport for International Passengers to Florida. • New Air Service Incentive Program – ASIP6 – now available. www.miami-airport.com iflyMIA | [email protected] Photo Courtesy: Felipe Galvez 03567_ARGS_210mm_X_297mm_May_2020.indd 1 5/12/2020 8:47:04 AM Editor’s NOTES Edward Robertson [email protected] hisper it quietly, but it feels Meanwhile, staff at Cape Town International like there is a sense of Airport (page 30) are confident that both the optimism in the air. airport and South Africa could benefit from being one of the few southern hemisphere The vaccination countries that has both a successful Wprogrammes rolling out across the world vaccination programme and is keen to reopen may be doing so at an uneven rate, borders to tourists as soon as possible. but where they are being successfully administered people in the aviation industry Ground handlers like Menzies Aviation are appear to be a little more positive. also adapting (page 42), with an increased focus on cargo being used to fill the gap in In the US, President Joe Biden has committed ground services business as airlines kept to a $2 trillion package to upgrade the most aircraft grounded.
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Handler Information
www.coltinternational.com Phone: (281)280-2200 Fax: (214)760-7538 [email protected] Handler Information WSSS | SIN Company: SINGAPORE INTL Aircraft Type: Singapore, Singapore Registry: COUNTRY THREAT LEVEL & SECURITY INFORMATION Petty crime is the primary concern for travelers to Singapore.Singapore strictly enforces local laws, some of which may be a significant departure from laws that travelers may be accustomed to.Maritime piracy is a concern in the waters of Southeast Asia, including areas around the Port of 1 Singapore.Terrorism is a growing concern in Southeast Asia, and Singapore remains a high-level target for attack. HANDLER INFORMATION CONTACT INFORMATION HOURS OF OPERATION CREDIT FACILITIES NAME DNATA Singapore Pte Email [email protected] Monday 24 Hours HANDLING Yes Ltd. (Formerly Changi AIRPORT FEES Yes Airport) SITA SINODEK Tuesday 24 Hours ADDRESS 50 Airport Boulevard Fax +65 6511 0406 Wednesday 24 Hours FUEL CREDIT Yes Singapore, Singapore Email [email protected] Thursday 24 Hours WEB http://www.dnata.sg/priv Friday 24 Hours ate-aviation- services.html Saturday 24 Hours 131.5 FREQUENCY Sunday 24 Hours GMT / DST CONVERSION THIRD PARTY AGENT:No Agent Selected CREDIT CARDS ACCEPTED 8 GMT Standard Time American Express, MasterCard, Visa WEBSITE FUEL CARDS ACCEPTED FUEL BRANDS AVAILABLE Air Bp Via Chips, Air Total, Caltex Via Chips, Changi Apt Fuel Hydr, Exxonmobil, Shell Eastern Petrol, Texaco Via Chips, World Fuel Svcs PILOT SERVICES AIRCRAFT SERVICES OFFERED Catering, Coffee, Fax Machine, Internet Access, Baggage, Passenger Parking for night, Quick Turn Capability, Toilet Service, Lav. Services, Transportation, Meet and Greet, Customs Ground Handling, Marshalling, Water Service, Ramp Services HANDLER BULLETINS Generated: Aug 06 2018 13:29 www.coltinternational.com Phone: (281)280-2200 Fax: (214)760-7538 [email protected] Bulletin Type Start End Handler Feb 4 2016 Dnata Private Aviation Services is located at JetQuay CIP Terminal.
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The Emirates Group Annual Report | 2017-2018
ON COURSE ANNUAL REPORT 2017-18 THE EMIRATES GROUP ANNUAL REPORT 2017-18 Overview His Highness Sheikh Mohammed bin Rashid Al Maktoum Emirates Vice President and Prime Minister of the UAE and Ruler of Dubai dnata Group 2018 marks 100 years since the birth of the late Sheikh Zayed bin Sultan Al Nahyan, the founding father of the UAE. It is an appropriate Financial Information time to reflect on his vision and legacy which has shaped and guided Additional the journey of our nation for more than four decades. Information We are moving into a future where change will be constant and people will experience unprecedented transformation in their daily lives. More than ever, Sheikh Zayed’s values of wisdom, respect, sustainability, and human development will provide a strong compass for the UAE and Dubai’s plans to build the most advanced, inclusive and prosperous city in the world. Every year, the UAE makes great strides in its pursuit of overall excellence. In the latest edition of the World Bank’s “Doing Business” report, we moved up five positions to rank 21st in the world for Ease of Doing Business. For the fifth year in a row, we were also the highest ranked Arab nation in the list. The UAE’s global competitiveness has been the result of our forward looking and broad-based economic diversification strategy. From our modest beginnings as a trading post, Dubai has grown in importance as a regional hub for financial services, transport, construction and many other sectors. We have been able to achieve this position by harnessing the advantages of our geographical location and by embracing the principles of free market competition.
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Comms Systems for Gse Tracking ` Simplifying the Supply Chain Ground Support Equipment Reliable Equipment Delivered on Time
EXPLORING GSE, AIRFIELD EQUIPMENT AND INFRASTRUCTURE | WWW.AIRSIDEINT.COM SPRING 2017 #AIRSIDEINT REACHINGHIGH LIFTS & LOADERS THE HEIGHTS COMMS SYSTEMS FOR GSE TRACKING ` SIMPLIFYING THE SUPPLY CHAIN GROUND SUPPORT EQUIPMENT RELIABLE EQUIPMENT DELIVERED ON TIME YOUR SUPPLIER FOR USED/ REFURBISHED GSE & RENTAL SOLUTIONS 2017 25TH - 27TH APRIL SHERATON MILAN MALPENSA AIRPORT HOTEL PLATINUM SPONSOR Stand No. 45 & 47 CONTACT US DANNY VRANCKX BART KROONENBERG CEO COO Tel: +32471942780 Tel: +31653765332 [email protected] [email protected] www.aviaco-gse.com JAMES SHERIDAN EDITOR’S NOTE | CONTENTS Chairman [email protected] PARVEEN RAJA Publisher [email protected] Time is the enemy 2 IAN TALBOT Sales Manager Reaching the Heights (part one) 10 [email protected] Communications systems for GSE tracking 16 YASMIN LYDON Events Coordinator [email protected] Buyer’s Assessment 22 GEMMA KEEN Handling the pressure 26 Events and Circulation [email protected] Simplifying the supply chain 28 SHOBHANA PATEL Head of Finance Reaching the Heights (part two) 32 ﬁ[email protected] SHELDON PINK Looking forward to GSE & Ramp-Ops 2017 38 Creative Director [email protected] Airport Show 2017 preview 42 SOHAIL AHMAD Conference Sales Airside update 46 [email protected] EDITORIAL CONTRIBUTORS Chris Aaron, Chris Lewis, Megan Ramsay, Martin Roebuck, David Smith elcome to the Spring 2017 issue of Airside International. This issue COVER PHOTO, COURTESY of the magazine is in a new A4 format that will display our content in what we believe will be an even better way. The new design, we think, is more appealing and does even better justice to our news GROUND SUPPORT EQUIPMENT W , articles and features.
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The Emirates Group CONTENTS
THE EmiratES GroUP CONTENTS FINANCIAL INFORMATION EMIRATES FINANCIAL COMMENTARY 44 DNATA FINANCIAL COMMENTARY 52 EMIRATES INDEPENDENT AUDITOR’S REPORT 57 AND CONSOLIDATED FINANCIAL STATEMENTS DNATA INDEPENDENT AUDITOR’S REPORT 99 AND CONSOLIDATED FINANCIAL STATEMENTS ADDITIONAL INFORMATION EMIRATES TEN-YEAR OVERVIEW 132 DNATA TEN-YEAR OVERVIEW 134 GROUP COMPANIES OF EMIRATES 136 GROUP COMPANIES OF DNATA 137 GLOSSARY 138 Profit margin in % Return on shareholder’s funds in % 12.9 33.8 44 EMIRATES 9.9 28.4 8.1 21.6 FINANCIAL COMMENTARY 1.6 2.4 4.4 7.2 2007-08 2008-09 2009-10 2010-11 2011-12 2007-08 2008-09 2009-10 2010-11 2011-12 Emirates continued unabated with its Profit attributable to the Owner in AED m REVENUE growth plans during the year by adding 5,375 2011-12 2010-11 % change 5,020 22 aircraft to its fleet and expanding AED m AED m its route network by eleven new Passenger 48,950 41,415 18.2 destinations despite the challenging 3,538 environment in the airline industry. Cargo 9,546 8,803 8.4 Excess baggage 332 293 13.3 PROFITABILITY 1,502 686 Transport revenue 58,828 50,511 16.5 In its 24th consecutive year of profitable operations, Emirates profit attributable Sale of goods 2,017 1,774 13.7 to the Owner stood at AED 1,502 million, Destination and leisure 245 226 8.4 72.1% lower than last year’s record profit Other 418 434 (3.7) 2007-08 2008-09 2009-10 2010-11 2011-12 of AED 5,375 million.
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