Dnata Success Stories

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Dnata Singapore Pte Ltd Dnata deploys various RugGear devices to enhance workforce communications using integrated smart SINGAPORE solutions Dnata Singapore, a company focused on airlines ground handling, turns to RugGear for cost-eff ective, instant Push-To-Talk communication and data capabilities Dnata Singapore Ptd Ltd (Dnata) is a breakdowns or damages, operations What impact has the device had? member of the Emirates Group, pro- personnel need to be able to instantly By upgrading the devices used by the viding ground, passenger and cargo capture and broadcast the issue to workforce, Dnata has experienced handling services handling services control rooms – previously there were improved communication and produc- to over 100 airlines at Changi Airport, delays in this communication which tivity in their workforce, as well as cost Singapore. resulted in longer resolution times. savings from having one integrated device with multiple functions. Dnata’s workers provide a dynamic intra/inter-group communications – range of services, moving within and staff need to target communication in between sites on a daily basis. depending on the situation e.g. one-to- Communication is therefore vital to the one, one-to-many, or between groups. the company’s success. Responding to the challenges Why was a change required? Dnata Singapore switched to RugGear Dnata realized that a technology up- devices, including the RG310, RG730 Mr Jason Tan, Chief Operating Offi cer of Ground & Cargo Services concluded: grade was required to keep up with the and RG740 models, all of which which progressive demands of the industry. incorporate Push-to-talk (“PTT”) tech- ”By merging PTT functionalities onto a The main challenges faced by their nology, which uses 3G/4G and Wi-Fi RugGear rugged smartphone, it has workforce were: networks for fast, clear, real time served Dnata Singapore operational command, control and communi- communication. cations’ needs over a single united lack of a single integrated device – platform, ensuring cost eff ective and staff carried multiple devices, e.g. Dnata employees are now able to effi cient operations handling. Instead mobile phone, walkie talkie, torch, clip- complete multiple functions, such as of carrying two or more devices, our board. This put a strain on employees management or order dispatch, from a personnel now has one device to deal working under tight conditions, e.g. single integrated device. Employees are with when out on air-side and com- aircraft bellies, departures hold rooms. also also able to benefi t from their own mand centre have ‘visibility’ over their Operations App on the devices, which theatre of operations, all leading to improved productivity, cost savings delayed reporting of incidents – allows employees to access fl ight info, and increased effi ciencies.” when an incident occurs, e.g. equipment baggage info and their checklist. For more information, contact [email protected] gear your life. or visit our website at www.RugGear.com.

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