FAQ for Popmoney

• What is Popmoney?

Popmoney is an innovative personal payment service that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. And you don't need a new account to send or receive money. Just use your current Eligible Transaction Account.

• How does Popmoney work?

Popmoney allows you to send money to friends, family or anyone at all.* If your financial institution offers Popmoney, you can log onto their online banking site to use Popmoney there. If your bank does not offer Popmoney, you can sign up at popmoney.com. After you enter your Eligible Transaction Account information, you can send or request money from your contacts. They will be notified by email or text message that you wish to send money or are requesting money from them. You and your contacts will never need to exchange financial account information.

• What can I use Popmoney for?

Popmoney is easy and convenient for you and the people you send money to. Users can simply receive money in their Eligible Transaction Account online, saving them a trip to the bank. Use Popmoney to:

. Send money to your child at college . Send a gift to family and friends . Pay back friends for a fun outing . Pay your babysitter or lawn care service

• What kind of payment accounts can I use with Popmoney?

You can use any Eligible Transaction Account. An Eligible Transaction Account is a transaction account from which your payments will be debited, your Popmoney service fees will be automatically debited or to which payments and credits to you will be credited. Today you can send money from a checking, money market or other direct deposit account or a debit card account (you cannot send money from a credit card account). You can only deposit money into a checking, money market or other direct deposit account (you cannot deposit money using a debit or credit card account).

• What are the cut off times for sending a payment?

For a next day payment the cut off time is 10:00pm EST. For a standard 3 day payment the cut off time is 1:00am EST.

• How much does it cost to send money?

The cost is .55 cents per transaction.

• When will the recipient receive the funds?

The timing to receive the funds depends on the type of account used to make the payment. The delivery speed will be displayed when you schedule the payment. It could take additional time if your contact has not used Popmoney or will have to log in and accept the payment.

If you are sending the payment notification through email and your contact wants to collect the funds into an Eligible Transaction Account; s/he must provide his/her Eligible Transaction Account information by 10 PM Pacific Time in order to receive the funds the next business day.

• Do individuals receiving money for the first time have to create a Popmoney profile to claim the funds?

Not if the first payment is under $100.00. Any payment sent after that the receiving individual will have to create a profile.

• What does the term “token” refer to?

Any email address or phone number provided by the user to send/receive payments are referred to as a token.

• What are the different ways I can request money from someone?

You can request money from someone using their:

. name and email address: your contact will receive an email with instructions on how to pay the request . Name and mobile number: a text message will be sent to the recipient on your behalf with instructions on how to pay the request.

• How will I know if someone sends me money using Popmoney?

If the sender sends the money using your email address or mobile phone number, you will receive an email or text message with instructions on how to deposit the payment into your Eligible Transaction Account. If the sender uses your Eligible Transaction Account information, the money will be deposited directly into your Eligible Transaction Account. In that case, you will only receive a notification if the sender enters an optional message when submitting the payment.

• Do payments sent to me expire?

Yes. You have 10 days from the date you receive the payment notification to provide your Eligible Transaction Account information.

• What happens when a payment someone sent me expires?

You have 10 days from the send date to provide your Eligible Transaction Account information. When a payment expires, the funds are returned to the sender. Please contact your sender to request another payment if you still wish to receive the funds.

• Someone sent me money, but entered the wrong email address or mobile number. How do I correct this?

Please ask the sender to go to the Popmoney Activity page to cancel the transaction and re- send it using the correct email address or mobile number

• What are the different payment statuses?

Below is a list of all the possible payment statuses and their definitions:

On Hold: The payment was placed on hold because the sender failed verification when attempting to schedule the payment. Please call 740-992-2136 to remove the hold.

Pending:

If this is a payment you sent, the recipient was notified of this payment. The funds will be withdrawn from your account the next day.

If this is a payment you received, the payment is being processed and the funds will be deposited into your account within three business days.

In Progress:

If this is a payment you sent, the recipient was notified of this payment and the payment is being processed.

If this is a payment you received, the funds are being processed and will be deposited into your account within three business days.

Failed: A payment may fail due to one of the following reasons:

• The recipient is unable to validate access to the mobile phone as provided by the sender. • The funds could not be deposited into the account provided by the recipient. • There are insufficient funds in the account to cover the amount of the payment.

Stopped: The sender stopped the payment after the send date. The funds are returned to the sender's account.

Expired: The recipient has ten days from the send date to provide instructions on how to deposit the payment. After the payment expires, the funds are returned to the senders account.

Completed: The payment has successfully been deposited into the recipient's account.