Qos Regulatory Framework

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QUALITY OF SERVICE FRAMEWORK IN PAKISTAN Yawar Yasin Director General (Enforcement) Pakistan Telecom Authority PTA’S VISION “Create a fair regulatory regime to promote investment, encourage competition, protect consumer interest and ensure high quality information and Communication Technology Services.” SEQUENCE Part-I • Overview • Why QoS ? • QoS Regulatory Framework • QoS Key Performance Indicators • Monitoring Techniques • How We Monitor ? • Conclusions Part-II • Live Demonstration Telecom Overview : Evolution of Cellular Industry in Pakistan • 3G/4G Auctioned 850 MHz/4G • 4 x 3G Operators Auctioned • CMPAK “ZONG” • 1x 4G Operator 1x Operator Acquires Paktel • UFONE : 2016 2nd GSM 2014 Operator • Through 2007 incumbant 2004 1998 Growth Growth Broadband Subscribers MBB Total 1992 Spectrum Auction 29.7 Million 32.7 Million Sector Sector • Telenor & Warid • Mobilink Cellular Subscribers 3rd Mobile 133.5 Million 1990 operator (1st GSM) • 2 Cellular licenses •Subscriber base is substantially pre-paid issued to Paktel & dominant representing ~98% of the total Instaphone market •~10% Non-Voice Revenue SOURCE: PTA Data WHY QUALITY ??? New Technologies / Applications Increased Consumer Demand Network Availability/Coverage/ High throughputs Challenge QoS REGULATORY FRAMEWORK IN PAKISTAN Laws Enforcement License Terms Monitoring Regulations Surveys GENERAL QoS REGULATORY FRAMEWORKS License Monitoring Laws Regulations Enforcement Terms Survey Technical •Regulatory • Telecom • Technical • Definitions of • e.g. Network Act e.g. Call drop, call KPIs notice success rate, auditing, e.g. Website, e.g. ITU, ETSI, drive tests connection speed, National Standards, Press release, • Telecom SMS quality Industry Standards, Directive Policies Other •Customer •Customer standardization survey • Publication focused bodies e.g. Network e.g. Website, e.g. Billing accuracy, auditing, newspaper fault • Guidelines for drive tests • Penalty Monitoring Surveys • Dispute Quality Related PTA Regulations 2014 • Fixed Broadband Regulations • Cellular Mobile Network QoS 2010 Regulations • Telecom Consumers’ Protection 2009 Regulations • Protection from Health Related Effects 2008 of Radio Base Station Antenna Regulations QoS – Monitoring Techniques Direct •Technical Surveys Monitoring •Opinion Surveys •Complaints / In-Direct Reporting Monitoring •Publication 9 Key Performance Indicators (KPIs) Voice Call Success Call Drop Voice Quality SMS SMS Success SMS Delivery Time Data Internet Speed Round Trip Time HOW WE MONITOR ??? Consumer centric development of rules/ regulations Capacity Building Nationwide Annual QoS Survey Quarterly QoS Surveys Publication Issuance of regulatory directives CONCLUSIONS Operators DEMONSTRATION Voice, SMS and Data Services.

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