SUMMER 2007 0EEHB0H@EEKH B/H&@8K /4&-8&545-&&35 5N&E3 SG NDE $$:://00//ÖÖ55––'' )) N "T R@HMMCF 1" R%R N)B H"@ SHNM WE’VE MOVED!! We moved into our new of- fices at Navigation Park Abercynon on Wednesday 30th May. As you will recall the move was necessary as a result of the merger be- tween Cynon Tâf Housing Association and Pontypridd and District Housing Asso- ciation. The Association needed more office space and a central lo- cation to ensure that we con- tinue to provide an excellent service for our tenants and clients. We aim to provide a Our new office at Navigation Park, Abercynon comprehensive visiting service for our tenants, but for those office is open Monday to Age Concern office in Taff who prefer to come to us our Friday 9.00am until Street. 4.00pm. We are also hold- We will let you know when a ing surgeries in Aberdare permanent venue is arranged. and Pontypridd. You will be able to use this You will be able to speak to service to a member of staff at Aber- • Report repairs dare on Tuesday’s and • Make appointments to T h u r s da y’ s b e tw een see your Housing Officer 12.30pm and 4.00pm at the • Receive general tenancy old Cynon Tâf office in Car- advice diff Street. • Receive general housing On a temporary basis you related advice will be able to speak to a Please note NO rent or other member of staff at Pontyp- payments of monies will be Our Receptionist greets a visitor at our new ridd on Monday’s between accepted. office 10.00am and 1.00pm at the Every six months we give tenants a summary of the complaints that we have received and any action taken. These are the complaints received between 1st April 2006 and 30th Septem- ber 2006. Complaint Number Outcomes Estate Issue 1 NOT UPHELD Repairs Issue 1 PARTIALLY UPHELD ‘ FEEDBACK AND COMMENTS’ Thanks to everybody who responded to the Spring Questionnaire about a possible name for our new office building at Abercynon. The Board of Management are considering whether the new building will need to have a name and the suggestions provided by our tenants. Congratulations to Ms A Williams from Abercwmboi who won the prize draw for a £10 Argos voucher “I have been very happy since I moved here and all work is quickly done when reported” Mrs H, tenant in Mountain Ash WORKING TOGETHER We can now ensure that every tenant has a personal Housing Officer. They will address any housing problem that you bring to their attention. You can contact your Housing Officer on 0845 2602633 or 01443 743200. Area Housing Officers will be: Maria Beecham Simon Halling Kerri Hunt Abercynon Cwrt Alun Lewis Beddau Cefnpennar Gower Davies Court Church Village Cilfynydd Llandewi Court Graig Glyncoch Pen Llew Court Graigwen Matthewstown Maes y Felin Hopkinstown Mountain Ash And Supported Housing Llantwit Fadre Rhydfelin Maesycoed Ynysboeth Jane Paveltish Pontyclun Ynysybwl Pontypridd Abercwmboi Pwllgwaun Cwmaman Ann McNicholas Treforest Cwmbach Trehafod Aberaman Godreaman Taff’s Well Aberdare Trecynon Trallwn Cwmdare Tynant Gadlys Kathryn Brake Hirwaun Llwydcoed Miskin (Cynon Valley) Rhigos Penrhiwceiber WALES AUDIT OFFICE INSPECTION AND REPORT We have now received the lord that is committed to As would be expected given Wales Audit Office report continuous improvement in our commitment to improve- following the inspection everything we do. ment, we are already well on which took place in Septem- the way to addressing the is- There can be no doubt that ber 2006. We have included sues raised in the two recom- we are “delivering quality a copy of the report with mendations highlighted in the housing services locally”. this newsletter for our ten- report. ants to see the results Thanks are due to the staff This commitment and quality for their hard work and ten- We feel the report is a fair and service delivery is central the ants who have been keen to accurate representation of the recent merger with Pontypridd participate in shaping the services we provide for our & District Housing Association service and of course, the tenants, applicants and the volunteers who give their communities that we serve. It time and accept the respon- highlighted that we have many sibilities of sitting on our strengths and can rightfully Board. claim to be a very good land- TENANTS’ FORUM NEWS We encourage all tenants to venues and arrangements ley on 01443 743200 if you be involved with the Asso- for future meetings. It was require transport. ciation. We realise your time agreed that future meetings If you would like further infor- is valuable and any time you would be held at the new mation about becoming in- are able to spare will be offices at Abercynon with volved please ring Ann Co- much appreciated. transport arranged for those stanza 01443 743204. who need it. At the last Tenants Forum All tenants are also invited meeting Christina Stoneman, The next meeting of the to the AGM of the Tenants’ Dragonsavers Credit Union Tenants Forum will be held Forum, which will take gave a very informative talk at our new offices in Aber- th place on Wednesday 12th about the range of services cynon on Wednesday 11 September 2007 at 11am in provided by credit unions. July 2007 at 11am. Cynon Taf’s office in Aber- The Forum also discussed Please contact Hannah El- cynon. LATE SUMMER HOLIDAY CLOSURE The office will be CLOSED on Monday 27th August 2007 Tuesday 28th August 2007 IN EMERGENCY RING 0845 2602633 or 01443 743200 Published by Cynon-Taf Housing Association, Unit 4 Navigation Park Abercynon Mountain Ash CF45 4SN An Industrial and Provident Society with Charitable Status .