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South Africa UD's Gemba Spirit the Hard Road to Success ISSUE 1 | 2016 RUD Trucks - Goingoads the Extra Mile since 1935 South Africa The hard road to success UD’s Gemba Spirit Specially designed for Dear friends, ISSUE 1 2016 It is my pleasure to welcome 04 UD around the world you to this new issue of Roads, reliability and durability your magazine about trucking and the UD world. When using UD Genuine Parts you know you get exactly the right performance and fit Many of you will have heard for each truck. They are specially designed and tested to ensure the highest possible level of the Japanese word gemba – but it is more than just a word. of reliability and and durability, allowing you to maximize uptime, keep your delivery 06 The UD Gemba Spirit promises, and not least, cut your costs. It’s a genuine assurance that will keep your In business, it refers to the business running. place where action happens, where value is created. Every day our gemba people go the extra mile to understand what is important for you, your business, your efficiency and your serenity at work. Your feedback contributes to our gemba spirit - our engineering, design, quality, and manufacturing teams rely on your comments to design and produce the most suitable trucks and the most adapted services for you. When UD was created, our founder Kenzo Adachi put his first diesel truck to a 3,000km-test drive in rural 12 South Africa Japan in 1939. He wanted to verify its dependability The hard road to success and reliability under the toughest conditions. This is the origin of UD’s gemba spirit which is now part of our DNA. Today, as ever - and even more than ever - this gemba spirit is what drives us at UD. This is also the spirit that flows in you, our readers, whether you are transportation industry professionals, entrepreneurs or drivers, as this issue’s three inspiring customer stories demonstrate. In South Africa, we meet Johan Duvenhage who created and developed PM Transport. Despite some harsh times he kept his spirits up, always learning through his difficulties, 20 Japan and thanks to courage, hard work and sense of KOSOKU Group service to his customers, he has been rewarded with Building tomorrow’s hometown a thriving, successful business. In Japan, KOSOKU Group developed from a one-man company into 26 UD gemba voice a 500-person group by catering to every need of a Kazuhito Hosono country’s infrastructure development era. In Jakarta, Chief Project Manager for trucks Indonesia, Sinar Transindomitra Abadi Logistik is run like a big family, and every employee is part of this extended family, committed to the company’s growth. 28 Indonesia Family trees Each of you has this gemba spirit in yourself, and that’s The root of success why your experience is guiding us in the development of our new trucks. Quester is the latest example of Extra Mile Stories 30 this dedication; robust, offering maximum uptime and Five reasons why ESCOT-V is the top choice minimum running costs, you’ll discover its telematics offering in this issue. Trucker Tips & Tricks Tips for keeping your truck cab tidy Every day, in 60 countries, our mechanics, salesmen and all 34 our gemba people are ready to go the extra mile with you, to help you grow your business, through whatever challenges, however harsh your environment. Roads is published by UD Trucks Corporation We wish you all the success you deserve, with UD as your loyal www.udtrucks.com and dedicated partner, always there to support your activities. Publisher Keep trucking! Kenneth Hagas [email protected] Kawanabe Takashi Field Support Director Japan Sales Going the Extra Mile UD around the world JAPAN AUSTRALIA Quon-based snowplow The only snowplows clearing roads in Japan are mounted on UD trucks. In February this year, UD Trucks showcased a Quon-based snowplow at its snowplow exhibition and demonstration session in Morioka. Extra Mile Stories AUSTRALIA Borg Manufacturing, a business specialized in manufacturing and reveal how the new supplying chipboard and laminate products for the kitchen industry, relies on UD Trucks to distribute their products all over Quon supports drivers Australia. It recently took delivery of the first ten 6x2 PD 24 280’s to reach Australian shores. UD Trucks goes the ‘extra mile’, rolling up their sleeves “They’re practically a bullet-proof truck,” says Michael Borg, Managing Director of Borg Manufacturing. “We spec all our for the Australian Red Cross Blood Service UD’s with the Allison automatic, which means I don’t need to worry about drivers wearing out clutches, especially when we run The Australian Red Cross Blood Service recently took named Red25 - unites companies, community groups, with maximum payloads.” delivery of three GK 17 420 prime movers to help universities and schools and encourages them to set up haul their fleet of mobile donor centers throughout a Red25 group to donate blood for their country. PD 24 280 6x2 Condors Queensland and New South Wales. To celebrate the delivery of the prime movers, UD Trucks The Blood Service has been running a nationwide launched its own Red25 campaign. One of the Red campaign that aims to make sure that 25% of Australia’s Cross mobile donor centers visited UD Trucks and staff blood donations are secured. This initiative - aptly rolled up their sleeves to donate blood. “It’s maneuverable and easy to drive, so drivers are less prone to fatigue, and their work becomes a little easier. In the sense of supporting drivers, the new Quon is a kind of savior for us,” says Mr. Akira Maruyama, director of Yamato Multi-Charter Co Ltd, Running the extra mile which runs a cargo and freight transportation service throughout Around the UD globe – from Australia to South Africa, and in Japan, and Singapore – over 200 UD staff together ran more than 3,000km – the Kansai area in Japan. proudly going the extra mile in their UD colors, and some raising money for good causes. To hear more customer testimonials, please go to UD Trucks YouTube page or scan the QR code to visit our website. JAPAN Japan: The Ageo Australia: The Bridge to South Africa: AfriForum Singapore: City Marathon 2015 Brisbane Day 2015 Springbok Vasbyt Mizuno Ekiden 2015 In Ageo, home to UD For the second year running Some of our very own Twelve Singapore-based UD Trucks headquarters, Australian employees took UD Trucks staff members runners took up the challenge more than 100 UD part in the 5km or 10km recently ran their very first and participated in the Mizuno runners went on the Bridge to Brisbane to raise race in the new UD Trucks Ekiden 2015. For this relay race, road to support the funds for the Leukaemia gear in Pretoria on July the UD headquarters for Asia local community. UD Foundation of Queensland. 11th, 2015. Joe Pretorius Oceania entered with three Customer appreciation events are being held throughout Trucks was one of the The 100-strong Team UD, and Graham Kolm ran teams of four runners each, Japan. In 2016, the UD Japan Sales regions will invite around “The PD is a great example of our engineering departments sponsors of this event consisting of around 60 VGA 25km, while Zithulele Phali jointly completing the 42.4 km 1,500 customers to their customer appreciation events. Each designing a truck to meet the needs of the market,” comments and also distributed employees and their families successfully completed the distance. It was a day of great region finds creative ways to show their appreciation and gratitude Jon McLean, Vice President of UD Trucks Australia (left) standing by 1,600 neck-warmers went the ‘extra mile’ raising 10km race. Well done to teamwork and fun, full of extra - to go the extra mile - for their current and future customers. an impressive line-up of PDs. to children as gifts. nearly $8,000 for the charity. our UD team! miles and extra smiles. 04 05 The UD Gemba Spirit Gemba: more than a word, a philosophy. UD gemba spirit originated over 80 years ago with the creation of UD. “It is important to It has been passed down through listen to customers’ voices directly. Their voice is key to generations since that day, and will keeping us motivated and to helping us improve, so that we continue to guide UD into the future provide them with trucks that are fully satisfactory.” as it strives to be the most valuable Kazuhito Hosono Chief Project Manager for partner of each and every customer. trucks What is gemba Gemba is a Japanese word that describes where action takes place and value is created, from the factory floor to What is UD gemba spirit dealerships to customer facilities. It is the place UD gemba spirit is the professional, where UD people interact with their customers, so passionate and dependable spirit of the the Japanese will talk about ‘their gemba’ and ‘their UD people. It is the will to roll up sleeves customers’ gemba’. Wherever it is, gemba is a place to listen “I always and provide a solution. It is being close to and understand, to seek out opportunities for improvement. the ground to identify the essentials and prefer face-to-face the driving force communication over that allows us to phone calls or emails. I like excel at them. to pick up as much as I can about both major and minor matters.” Eriko Fuse Technical Support for UD global markets Kazuhito Hosono has spent his well as the UD gemba people: customer services and UD headquarters are located at the heart of the Ageo entire career at UD Trucks, and is a mechanics teams.
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