ORDERING INFORMATION Finishing Products Division of RPM Wood Finishes Group, Inc
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® ORDERING INFORMATION Finishing Products Division of RPM Wood Finishes Group, Inc. ORDERING INFORMATION & TERMS Shortage: Claims of shortage of materials or products must be Payment in Advance Orders: reported within 10 business days of receipt of the order. We accept Visa, MasterCard or American Express. Any deduction without authorization will not be allowed and Open Credit: will be carried as a balance due. Open credit is extended to accounts that complete a credit application and are approved by our credit department. No Damaged Goods: Once received, we ask that you promptly inspect your order. open credit will be allowed without a signed, completed Any damages to the cartons or packaging of your order that credit application and approval of the credit department. are visible upon receipt should be noted on the carrier’s Your order will be shipped promptly upon a favorable paperwork when signing for the delivery. All claims of visible credit determination. On open accounts, our terms are Net and/or concealed damage (within the cartons) should be 30 Days from the date of shipment. Sales tax will be added reported to Mohawk Finishing Products within 10 business where required unless a tax exempt certificate is on file. days. There will be a charge of $35.00 for all returned checks and the account will then be placed on prepaid terms Return Procedures: only. We make every effort to accurately ship your orders and How To Order: commit to quickly correcting any error that may occur. All Phone: 800-545-0047 customer service issues are handled by the Customer Service Fax: 800-721-1545 Department. Email: [email protected] 1. Please notify our Customer Service Department of any On-line using your Mohawk account number questions. Our customer service representatives will do www.mohawkfinishing.com everything possible to satisfy your needs. 2. In order to answer your questions and serve you better, No Minimum Order Volume please have a copy of your packing slip and/or invoice when you call. (Continental U.S. only): Shipping and Handling 3. If a return is necessary, the Customer Service Department All regular ground shipments, or (truck) shipments, will be will provide you a return material authorization (RMA) covered by the following freight program. number. This number must be marked on 2 sides of the ORDER VOLUME SHIPPING AND HANDLING carton(s) to be returned. Any merchandise returned CHARGES without an RMA number marked on the carton(s) will be Under $85.00 Actual Freight, $10.00 Handling refused. Product being returned must be shipped via UPS & Applicable Hazmat or FEDEX. The warehouse cannot accept anything sent via $85.00 - $699.99 Actual Freight & US mail. Applicable Hazmat 4. We must be notified of any shipping error within 10 business days. We cannot accept returned products under $700 and up Freight Free any circumstances after 60 days. All returns are subject Collect/Third Party Bill $10.00 Handling Fee to inspection. Free Freight does not include any additional carrier 5. All returns are subject to a 25% restocking fee and return accessorial charges, i.e. lift gate, redelivery fees, or freight charges with the exception of defective product residential fees. or Mohawk shipping error. All overnight and air shipments will incur actual freight and handling charges with any and all applicable Limited Warranty: HAZMAT charges. All orders shipped Collect, or Consignee Mohawk Finishing Products shall not be liable for any injury, Billing will be subject to a $10.00 handling charge. loss or damage arising out of the use or inability to use any item sold by us. Our only obligation in lieu of all warranties Shipping and Handling (Alaska & Hawaii): expressed or implied is to replace any item proved to Free freight is paid to the freight forwarder within the be defective. The user must determine the suitability of Continental U.S. on orders of $700.00 and up. Orders below the product for its intended use, and assumes all risk in $700.00 will be charged per the table above. The customer connection therewith. pays charges from the forwarder to their destination. All overnight and air shipments will incur actual freight and handling charges with any and all applicable HAZMAT OUR MISSION STATEMENT charges. “Mohawk’s policy is to consistently provide Note: Custom product orders require additional production products and services at a level of quality that meets time. Therefore, custom orders will be processed separate or exceeds the expectations of our customers.” from stock orders and are subject to the above freight policy. We expect to be the standard of quality for our industry. Backorder Policy: Back ordered items will be shipped as soon as possible unless order states “Do not backorder”. U.S. orders: (800) 545-0047 Fax: (800) 721-1545 www.mohawkfinishing.com 1 Rev. 05-17-19 TABLE OF CONTENTS ® Finishing Products Division of RPM Wood Finishes Group, Inc. Introduction / Disclaimers .................................... x Leather Repair................................................... 66 Ordering Information ............................................ 1 Leather Refinishing ........................................... 71 Table of Contents .................................................. 2 Leather Custom ................................................. 72 Aerosols ................................................................. 3 Leather Kits ....................................................... 73 Clears ................................................................ 3 Leather Related Products ................................. 73 Toners ................................................................ 5 Mohawk Kits .......................................................... 74 Colors ................................................................ 6 Wood Kits .......................................................... 74 Instrument Lacquers.......................................... 8 Customer Care Kits ........................................... 78 Sealers .............................................................. 8 Blister Card Kits ................................................ 78 Specialty ............................................................ 8 Express Kits ...................................................... 79 Spray Accessories ............................................ 10 Hardware & Tools .................................................. 79 Aerosol Filling Systems ..................................... 10 Abrasive Pads ................................................... 79 Touch Up Items ...................................................... 11 Abrasives–Sandpaper ...................................... 80 Touch Up Markers ............................................. 11 Bed Hardware ................................................... 81 Touch Up Pencils .............................................. 19 Bits & Accessories ............................................. 81 Blend-Its ............................................................ 20 Brushes ............................................................. 82 Fillers ...................................................................... 20 Carving Tools & Chisels .................................... 83 Burn-In Products ............................................... 20 Casters .............................................................. 83 Putty & Fillers .................................................... 22 Catches ............................................................. 83 Color Replacement ................................................ 33 Clamps .............................................................. 84 Color Replacement............................................ 33 Cloth ................................................................. 85 Liquid Touch-Up ................................................ 36 Containers ......................................................... 85 Padding Finishes ................................................... 36 Cutters-Glass .................................................... 86 Solvent Stains, Glazes & Additives ..................... 38 Desk Drawer Hardware ..................................... 86 Dye Color Stains ............................................... 38 Dollies ................................................................ 86 Pigment Colored Stains .................................... 39 Dowels ............................................................... 86 Stain Decks ....................................................... 41 Fasteners & Mending Plates ............................. 86 Glazes ............................................................... 41 Files ................................................................... 87 Furniture Legs ................................................... 88 Stain Bases & Colorants ...................................... 42 Glides ................................................................ 88 Color Selection & Accessories .......................... 44 Hammers & Mallets ........................................... 88 Solvent Base Sealers & Finishes......................... 45 Heat Guns & Burn-In Tools ............................... 89 Clear Sealers..................................................... 45 Knives ................................................................ 90 Colored Sealers................................................. 46 Butane ..............................................................