STRENGTHENING OUR ECOSYSTEM OF CARE
Annual Report 2015-16 Contents
COORPOORRAATE OVVEERRVVIEW STAATUTOORRY RREPPOORTT FINAANCIAL SSTATTEMMENNTSS
01-47 48-95 96-205 01 Widening our world of care 48 Directors’ Report Standalone Financial Statements 03 Enriching the services spectrum 60 Corporate Governance Report 96 Independent Auditor’s Report 04 Caregiving is a rewarding 102 Balance Sheet journey 103 Statement of Profit and Loss 06 Footprints across the country 104 Cash Flow Statement 08 Growing canvas of operations 106 Notes 10 Financial Performance Consolidated Financial Statements 12 Chairman’s Perspective 152 Independent Auditor’s Report 14 CEO’s Insight 156 Balance Sheet 16 The reassuring hand of care 157 Statement of Profit and Loss 26 Imparting the art and science 158 Cash Flow Statement of caregiving 160 Notes 28 Director’s Profile 32 Management Discussion and Analysis Report
REVVENUE FFROOMM OPEERAATTIOONS EBITTDA NET DEBBT `16,075mn `1,868mn `2,335mn
(from ` 13,639 mn in 2014-15, (from ` 1,298 mn in 2014-15, (from ` 3,325 mn in 2014-15, showing a growth of 17.9%) showing a growth of 43.9%) showing a reduction of ` 990 mn) Widening our world of care
The world over, healthcare is an issue that dominates discourse across governments, society and people. Improving the quality of healthcare, and yet making it affordable and accessible is a paradox our world faces today.
At Narayana Health (NH), we have committed ourselves to the vision of building scale, quality and affordability into our thought process and VISION operations. What started as a 225-bed hospital in 2000, is today a 6,651 capacity-bed multi-specialty healthcare services chain that provides To provide high quality healthcare, superior tertiary healthcare at affordable costs. with care and compassion, at an affordable cost, on a large scale. Headquartered in Bengaluru, as on May 1, 2016, we have a network of 23 hospitals (multispecialty and super speciality healthcare facilities) with 7 heart centres (super speciality units) across 18 locations in India and 1 multispecialty hospital in Cayman Islands.
In 15 years, we have demonstrated that vision and operational excellence can indeed create a healthcare service that is within the reach of all. We have done so by consistently growing our network of facilities, both through organic and inorganic routes. We have brought together quality and affordability. We have ensured that technology and accessibility coexist. And in the process, we have gained trust and credibility.
Today, we are firmly focused on strengthening this circle of care and compassion that has enabled us to serve patients, with means and without.
And, in all that we do, the objective of building an affordable and sustainable healthcare ecosystem remains at the core.
6,651 54 2.1mn
Capacity beds1 Healthcare facilities across 24 Patients attended 5,347 Operational Beds1 Hospitals, 7 Heart centres, 23 to in 2015-16, primary care clinics & information 30+ Medical Specialties centres1
1 As on May 1, 2016 OUR CORE VALUES
Our core values are represented by Accountability – To honour our collectively ensure the highest the simple acronym: ‘I – CARE’: commitments to our patients, quality of consistent and reliable employees and investors with service to our patients and Innovation and efficiency– integrity and transparency sustainable value to all our To continuously reduce the stakeholders cost of delivery of high quality Respect for all – Recognise the healthcare and improve our contribution of every employee reach and respect the rights as well as the dignity of every patient and Compassionate care – employee In providing accessible service that makes a difference to our A culture of Excellence – patients Where we individually excel to
OUR VALUE DRIVERS
In a challenging healthcare benefiting a wide cross-section Our constant effort to reach out landscape, we have been able to of the population to the masses through education grow significantly; and reach out to initiatives, healthcare, financial We conduct more surgeries and so many people in such a short time, support, and many other CSR transplants with a significant thanks to the following: initiatives facilitate holistic well- success rate being of the nation Our intellectual capital comprises Our aggressive use of information 2,632 doctors and more than technology to reach the remotest 13,000 employees corners of the country faster, Our globally affordable model makes quality healthcare leads to economies of scale, available to those in need
2,632 13,557 402
Full time doctors, consultants Full-time Employees2 Daily average surgeries / and student doctors2 Women comprise 62% of our procedures in 2015-16 workforce
2 As on March 31, 2016
2 Narayana Hrudayalaya Limited Corporate Overview
Enriching the services spectrum
We are enngaged in a paassionatte journeyy to make quality heaalthcare aavailable and afforrddable to all. We strivve too eliminate preventabble harmm, opptimmise patient outccomes and experieennce and reeduce costt in heaalthcare deelivery..
MEDICAL SERVICES Cardiology | Critical Care medicine | Dental | Dermatology| Electrophysiology and Pacing | Family Medicine| General Medicine | Haematology | Pulmonology | Rheumatology| Medical Gastroenterology | Neurology | Nephrology | Endocrinology and Diabetology | Medical Oncology | Psychiatry and Psychology | Paediatrics | Orthopaedics | Cancer Care| Oncology Pain & Palliation | Radiation Oncology
SURGERY Cardiac Surgery | Cosmetic Surgery | Cranio-maxillofacial Surgery | ENT | General Surgery | Neurosurgery | Ophthalmology | Obstetrics and Gynaecology | Paediatric Surgery | Surgical Gastroenterology | Urology | Vascular and Endovascular Surgery | Intervention Pulmonology | Oncology – Head and Neck Surgery | Oncology Breast & Oncoplastic | Orthopaedics | Renal Transplant | Liver Transplant | Thoracic Surgery | Paediatrics Surgery
DIAGNOSTICS AND SUPPORT Anaesthesia | Blood Banks | Imaging and Radiology | Laboratory Services Nuclear Medicine | Nutrition and Dietetics | Physiotherapy | Yoga
Annual Report 2015-16 3 Caregiving is a rewarding journey
2000 2009 2011
Narayana Health City, Set up a cardiac and NICS received accreditation Bengaluru, founded by Dr. Devi cardiology centre at the from the JCI Prasad Shetty SDM College of Medical Inaugurated a multispecialty Science & Hospital in hospital in Raipur Dharwad, Karnataka Instituted the ‘Heart Centre’ at MS Ramaiah Medical College Hospital in Bengaluru Established a multispecialty hospital in Jamshedpur Started the Multispecialty Mazumdar Shaw Cancer Centre in Bengaluru Set up the ‘Heart Centre’ at the Chinmaya Mission Hospital in Bengaluru 2008 2012 Set up the multispecialty Joined hands with the Asia hospital in Ahmedabad Heart Foundation to run the RTIICS hospital in Kolkata and Established heart centres at NSC Davangere The Narayana Multispecialty Hospital in Jaipur received accreditation from the JCI 2010
Started the multispecialty hospital in Hyderabad Set up a multispecialty hospital in Jaipur Set up Rotary Narayana, a super-speciality cardiac care unit in Kolkata Set up the ‘Heart Centre’ in Kolar, Karnataka
4 Narayana Hrudayalaya Limited Corporate Overview
2013 2015 2016
Set up multispecialty Acquired two Westbank The Company listed its hospitals at Shimoga, Hospitals in Howrah shares on the Bombay Mysore, Durgapur and HSR, Stock Exchange Limited and Multispecialty hospitals set Bengaluru National Stock Exchange up at Palanpur, Mahua and India Limited. Established a Super Bellary specialty Hospital at Hospitals at HSR, 18 e-Health Centres (eHCs) Whitefield, Bengaluru and Bengaluru, Guwahati, were made operational Guwahati Ahmedabad, Mysore and across India by 2014-15 Jamshedpur received NABH Started ‘Heart Centres’ at Established a full-fledged accreditations St. Martha’s, West Bank, Cancer Centre at Mysore to Suguna and Kuppam Hospital at Jaipur awarded provide high-quality cancer in the category of ‘Quality treatment at an affordable beyond Accreditation’ at the cost Global Conclave of AHPI Formed an association with 2014 the Shri Mata Vaishno Devi Shrine Board, through PPP, to build a 230 capacity bed Inclusion of the Barasat and hospital in Kakriyal, Jammu Berhampore hospitals in the NH Group Received accreditation for RTIICS from the NABH MSMC received accreditation from the NABH Started operations at Health City, Cayman Islands Phase 1 with 101 operational beds
Annual Report 2015-16 5 Footprints across the country
5,3474
Total Operational Bed Count
6 Narayana Hrudayalaya Limited Corporate Overview
Network of Hospitals in India As of May 1, 2016
Kakriyal, Jammu Lucknow
Jaipur Guwahati
Palanpur
Ahmedabad Berhampore Kolkata1 Mahuva Durgapur Raipur Mumbai Jamshedpur
Bhubaneswar
Bellary
Mysore
Bengaluru2 Existing Hospitals Upcoming Facilities3 Shimoga
(1) Kolkata has 6 Hospitals (3 are acquired) (2) Bengaluru has 4 Hospitals (3) Project at Bhubaneshwar is pending acceptance of request from Government of Odisha for alternate land parcel (4) Includes 101 beds at our Cayman Islands Hospital
Annual Report 2015-16 7 Growing canvas of operations
NEW SERVICE OFFERINGS Rheumatology, medical oncology and neurosurgery started in Narayana Multispecialty Hospital (NMH) Ahmedabad, Gujarat Introduction of 247 cardiology services with on-site, on-call availability at NMH Barasat, West Bengal Minimally invasive gastro- intestinal program introduced at Health City, Cayman Islands Launch of comprehensive oncology services at NMH Mysore, Karnataka Inaugurated head & neck surgery, interventional radiology and blood bank at NMH Shimoga, Karnataka Chemotherapy unit started at Narayana Superspecialty HIGH-END NEW EQUIPMENT Hospital (NSH) Howrah, West PROCEDURES Bengal Installed a new catheterization First Transcatheter Aortic Valve laboratory in a one-month span Full-fledged high dependency Implantation (TAVI), robotic at Davangere, Karnataka unit commissioned in NMH navigation for orthopaedics and A new 128-slice CT scanner Howrah, West Bengal renal denervation procedure in was commissioned at Narayana english-speaking Caribbean Successfully established a Institute of Cardiac Sciences done at Health City Cayman cardiac surgery programme at (NICS), Bengaluru Whitefield, Bengaluru Islands Installed Leica OH4 surgical Successful completion of 500 Started a new 6-bed dialysis microscope for complex bone marrow transplants at the centre in the heart of neurosurgeries and the Mazumdar Shaw Medical Centre Jamshedpur city, Jharkhand installation of endoscopic (MSMC), Bengaluru Launched 2 new clinics at ultrasound and bronchial Electronics City and Sarjapura 12 heart transplants conducted ultrasound equipment Road, Bengaluru in 2015-16 at Rabindranath Tagore International Institute of Cardiac Performed the first renal Heart failure clinic started at M S Sciences (RTIICS), Kolkata Ramaiah Narayana Heart Centre transplant at MMI NMH Raipur, (MSRNH), Bengaluru in July 2015 Chhattisgarh Introduced laser surgery with 100W laser to handle complex laser procedures, including laser TURP at NMH Whitefield Bengaluru
8 Narayana Hrudayalaya Limited Corporate Overview
NEW TIE-UPS Tie-up with Karnataka State Jamshedpur, NMH Mysore NABH Government for NMH Mysore as and NABL certification for NSH Empanelment with CRPF, ECHS, a preferred healthcare provider Guwahati Silk Board, NF Railways and ESIC Memorandum with the for Guwahati Government of Bhutan and AWARDS AND Recently, NMH Jaipur empanelled Jharkhand for RTIICS Kolkata as a RECOGNITION with Rashtriya Bal Swasthya healthcare partner NSH Howrah was ranked #1 Karyakram (RBSK) as a preferred Empanelment with ESI and ABY in oncology care and RTIICS partner for healthcare; also, for NMH Shimoga Kolkata was ranked #1 in cardiac the unit was empaneled by the care for the entire eastern India Government of Rajasthan to be Tie-up with Bhutan Government by Times Survey the health partner for Rajasthan and penetration in Bangladesh NMH Jaipur was awarded in Skill Development Course for oncology at NSH Howrah the category of ‘Quality beyond Brahmananda NMH, Jamshedpur St. Martha’s empanelled with Accreditation’ at the Global has been actively engaged with Karnataka Power Corporation Conclave of Association of the State Government’s scheme Limited, , Bharat Earth Movers Healthcare Providers of India in participation with ICICI Limited, Genins India TPA and Cigna TTK Health Insurance NSH Guwahati received ‘North Lombard General Insurance for East Leadership award for accident and emergency cases Healthcare’ in May 2015; and a ACCREDITATION RL Jalappa Narayana Heart ‘Centre of Excellence Award’ for Centre, Kolar, Karnataka JCI re-accreditation for their emergency department empanelled with all major NMH Jaipur government schemes like RAB, NABH accreditation for NMH JSS, RBSK, Railways Ahmedabad, NMH HSR, NMH
Annual Report 2015-16 9 Financial Performance
REVENUE FROM OPERATIONS EBITDA
(` in mn) (` in mn)
2015-16 16,075 2015-16 1,868
2014-15 13,639 2014-15 1,298
2013-14 10,903 2013-14 1,286
2012-13 8,391 2012-13 1,017
2011-12 6,578 2011-12 869
2010-11 4,773 2010-11 589
27.5% 5 year CAGR 25.9% 5 year CAGR
NET WORTH NET DEBT
(` in mn) (` in mn)
2015-16 8,868 2015-16 2,335
2014-15 7,684 2014-15 3,325
2013-14 5,852 2013-14 3,533
2012-13 5,560 2012-13 2,299
2011-12 5,130 2011-12 1,220
2010-11 4,847 2010-11 819
12.8% 5 year CAGR 23.3% 5 year CAGR
10 Narayana Hrudayalaya Limited Corporate Overview
EBITDA MARGIN NET FIXED ASSETS
(%) (` in mn)
2015-16 11.6 2015-16 9,484
2014-15 9.5 2014-15 9,336
2013-14 11.8 2013-14 8,773
2012-13 12.1 2012-13 6,902
2011-12 13.2 2011-12 5,825
2010-11 12.4 2010-11 5,330
12.2% 5 year CAGR
Net Fixed Assets including goodwill and capital work-in-progress
BOOK VALUE EARNINGS PER SHARE PER SHARE
(` /share) (`/share)
2015-16 43.4 2015-16 0.9
2014-15 38.4 2014-15 0.9
2013-14 31.1 2013-14 1.4
2012-13 29.5 2012-13 1.5
2011-12 27.3 2011-12 1.5
2010-11 25.8 2010-11 1.0
11.0% 5 year CAGR
Annual Report 2015-16 11 Chairman’s Perspective
We believe an ‘affordable’ initiative and a ‘profitable’ enterprise can go hand in hand. Our business model is structured to maintain focus on clinical excellence, affordability, and sequentially also ensure that the business generates sufficient cash flows to drive future growth Dr. Devi Prasad Shetty initiatives. Chairman
To the esteemed stakeholders, India as a nation has many The exponential demand in the fundamental attributes to drive healthcare space gives us the It givess me grreat pleeassuree to bee growth in the healthcare services confidence that we are moving in commmuunniccaatiing the peerfoormaancce business. While on the one hand the right direction with the right of the yeear goone by.. This yyear we are one of the most rapidly strategies and the right talent on maarks a neew begginnninng foor NH, as developing economies of the world, board. Our efficient business model we hadd a suucccesssfuul lisstinng aat thhe on the other hand we are miles is enabling us to deliver quality stoock eexxcchhaanngess. I woouuld like too behind on healthcare standards. affordable services to every section connveyy my sinceere ggraatituude too Quality healthcare services as it of society. all oour sshhaareehholdderss, wwho had thhe exists today are still concentrated connfideenncce too buuy innto the NH storryy; in a few major cities; and there is a Clinically, while we remain a and I aamm hooping thaat thhis jjourneey ooff huge dependency on these centres dominant player across the cardio ourrs will bbee riich and reewaarding. from the populace in the Tier II and vascular services (with over 14,700 Tier III cities and towns. cardiac surgeries and 54,000 The ecosystem of healthcare is cardiology procedures in 2015-16) evolving throughout the world, Various reports indicate that India’s and renal sciences domain (with as new methodologies and overall bed density is 7 per 10,000 around 0.2 mn dialysis sessions technologies are coming to the persons (compared to a global in 2015-16), our business focus fore, knowledge and awareness median of 27), with a bed density continues to evolve around multi- levels are increasing in a digitally of 2 in rural areas and 25 in urban specialties. Emerging specialties connected society; and above all, areas. As per 2015 PwC report, it such as cancer, neurosciences, even governments, especially in is estimated that India will need to orthopaedics and gastroenterology developing societies like India add 3.6 mn beds over the next 2 are garnering a greater share of are rejuvenating their healthcare decades to address the existing as our operations pie, as we continue delivery models. well as the growth in population. to diversify our portfolio. Our multi
12 Narayana Hrudayalaya Limited Corporate Overview
organ transplant program across exponentially in a cost-effective Healthcare business, by its very the network has become very manner. We are also looking at roll nature, cannot be valued on the widely known with the distinction out of Electronic Medical Records basis of profitability, but more of performing 25 heart transplants, (EMR), Business Intelligence importantly by the overall patient 64 liver transplants along with 2,461 (BI) & centralized infrastructure care and satisfaction that we bring renal transplants and 500+ bone monitoring systems for agile into the lives of people we treat. Our marrow transplants till date. decision-making and efficiency. core focus has thus always been to provide quality and affordable Today, we treat close to 2 mn Our expansion plans to address medical care to a wide segment patients each year and are geographies as well as economies of the populace. The profit that we conducting over 400 surgeries and of scale continue to be on course. generate from our endeavour is a procedures daily. NH continues to We are exploring opportunities measure of the respect and recall attract significant patient flow from in west, central and northern our brand enjoys in society. the overseas region with people India, while our strongholds of from 77 countries visiting us over Karnataka and east India continue We will continue to strengthen the last fiscal with around 1,800 to build scale and skill. We have our ecosystem of care, because it patients being constituted by the recently commissioned a new benefits all sections of society; and paediatric segment. Much of what facility in Jammu. This opens door creates enduring value for all those we do is concentrated on putting to our business in north India; who have a stake in our progress. our patients first and at the very and we believe the facility would centre of our actions. We recognize be a strategic fit in solving the Dr. Devi Prasad Shetty that a patient feels most vulnerable dual purpose of accessibility and Chairman when he/she arrives at a hospital. affordability to the people of Jammu It has therefore been our constant and the regions close to it. I am endeavour to make our patients very pleased with the progress of feel most comfortable and cared for. our upcoming facility at Haji Ali, We aim to institutionalize the ‘Care Mahalaxmi at Mumbai which is Companion’ programme across our on course to get commissioned network. As a part of the programme within 2016-17 and would emerge we will deploy effective patient as a premier children’s hospital in attendant training programme that the country focusing on high end is meant to cultivate a culture of tertiary care offerings. organized learning; with specific training for customer-facing We believe an ‘affordable’ initiative functions to ensure seamless and a ‘profitable’ enterprise can go service delivery. hand in hand. Our business model is structured to maintain focus on Technology continues to be a major clinical excellence, affordability, disruptor in healthcare services and sequentially also ensure that today. We recently commissioned the business generates sufficient the da Vinci robotic surgical system cash flows to drive future growth in our health city at Bengaluru to initiatives. While keeping the reach newer horizons in clinical highest level of quality and clinical superiority by improving surgical excellence, we continue to pursue precision and outcomes. Our initiatives that keep tight control objective is to make the delivery on purchases, driving down capital of healthcare more connected, costs by direct negotiation with efficient, intuitive and convenient equipment suppliers; and also for the patient. All this is being done encouraging local companies to with the intent of expanding reach develop technologies in India.
Annual Report 2015-16 13 CEO’s Insight
The operating cash flows and our internal accruals have shown a positive trend as we have benefitted from the operating leverages of the business. A notable feature this fiscal was the enhanced performance from the newer or younger hospitals which led the growth along with consistent performance Dr. Ashutosh Raghuvanshi from our mature Managing Director and Group CEO hospitals.
Dear Stakeholders, for addressing evolving business accruals ensured that all capital needs. We closed 2015-16 with requirements for the fiscal were At firstt,, I woouuld like too thankk all a 17.9% growth in revenues from funded internally. our invveesttoors foor reepoosinng faaitth ` 13,639 mn in 2014-15 to ` 16,075 in our buussinneess and ssttratteggyy, mn. This was accompanied by a A notable feature this fiscal was the theerebby mmaakkingg ouur Innitiaal Pubblic robust 43.9% escalation in EBITDA enhanced performance from the Offfer a rressoouundingg suucceesss. TThiss is from ` 1,298 mn in 2014-15 to new group of hospitals, along with cerrtainnly tthhe beeginnning oof a loong- ` 1,868 mn this fiscal, translating to consistent performance from our term assssoocciaation thhat wee hoope too margins of 11.6%; an improvement mature hospitals. The operational buiild uuppon with our ssttakkehooldderss. of over 210 basis points vis- efficiency measures at our younger Wee will nneeeedd the crritiiccal supppport à-vis the previous fiscal. Our centres resulted in an increased and guuiiddaanncce of ouur sstakkehholdder consolidated profit after tax was contribution to the extent of ` 270 fratternittyy in our jouurnneey to build ` 191 mn, as against a loss of mn to our EBITDA this fiscal. The an afforddaabblee, acceessible and ` 168 mn in the previous year. mature centres continue to lead connvenieenntt heaalthccarre eecosyssteem the revenue growth and the top 3 for the nnaatiion. The enhanced profitability is flagship centres now contribute a result of our investments in 53.6% of the total hospital revenue Your Company had a satisfying projects over the last few years, compared to 72.2% in fiscal 2015-16, both from a financial, which have progressed based on 2013. Our average revenue per as well as from an operational expected milestones. The operating operational bed (ARPOB) increased standpoint. While we improved cash flows and our internal from ` 58 lacs to ` 64 lacs this our financial performance, more accruals have shown a positive fiscal. Our improvements in the gratifying is the fact that our trend, as we have benefited from operational parameters, coupled operating performance has shown the operating leverages of the with financial performance are a trajectory that will make us ready business. The increase in internal helping us proceed towards the
14 Narayana Hrudayalaya Limited Corporate Overview
strategic direction that we have set intend to continue technological specialities and enhance clinical for ourselves. innovations in the space. quality across multiple parameters. We would continue to invest in the On the operational front, we Estimates suggest that latest equipment, state-of-the-art received the National Accreditation neurosciences will contribute technology and standardization Board for Hospitals & Healthcare nearly 4-5% of India’s overall across all hospitals to encourage Providers (NABH) accreditation healthcare delivery sector innovation and best practice for 5 new units this fiscal viz- (translating to an opportunity of sharing spirit. HSR, Guwahati, Ahmedabad, ` 200 billion). We have enhanced Jamshedpur and Mysore. We now our focus on this segment; and Third, we have always emphasized have 8 hospitals in our network, today we have a presence in this on asset-right deployment; and in which have these accreditations; segment in 19 facilities from a the future, we would be looking at and this we believe is a testimony single facility in 2004. We have also an engagement framework, which to NH’s strong brand value built established a neuro-rehabilitation limits our capital investments to over the years in the healthcare programme for post-operative primarily medical equipment. We services industry. Our flagship patient care; and we are one of the would maintain a judicious mix hospital at Bengaluru achieved the very few private hospitals in India, of organic and inorganic growth milestone of 500th bone-marrow to conduct the DNB Neurosurgery opportunities. Finally, with the transplant procedures since its accreditation for students. In a core values of innovation and inception. Our cardiac centre at nutshell, we are leveraging our efficiency, compassionate care, NICS carried out Transcatheter varied disciplines to strengthen and technology, we envisage to Aortic Valve Implantation (TAVI), the ecosystem of holistic strengthen our business, going the first of its kind in India. While healthcare at NH. forward. Our business model we managed to maintain our revolves around the philosophy stronghold in core therapies, we Moving ahead, a platform has been of care; and at the same time also expanded our expertise in laid which will provide impetus generates sustainable value for all other specialities. The IP revenue to growth through a combination stakeholders. contribution of cardiac and renal of levers. The opportunities in the sciences has reduced to 58.0% industry for NH are varied and your In the end, I would like to thank levels vis-à-vis 67.7% in 2012-13. Company has a well-laid strategy all our shareholders, doctors, to address these opportunities employees and business partners We see a multitude of factors and deliver high quality, affordable for supporting our vision to create a including changing demographics healthcare services to the broader valuable enterprise for the future. that will lead to an increase in the population in India. demand for quality tertiary and Dr. Ashutosh Raghuvanshi other healthcare services. NH is The cornerstone of our strategy in Managing Director and Group CEO today charting a multidisciplinary the medium to short term would approach, with a strong focus depend on 4 broad parameters. on cancer care, neurology and First, we intend to capitalize on our neurosurgery, orthopaedics, and dominating presence in Karnataka gastroenterology. Asia accounts for and eastern clusters and further 60% of the world’s population and enhance our presence in the half the global burden of cancer. western, central and northern Therefore we have aligned our regions. We would be looking at business to service the increasing opportunities in cities, where we do patient count and their growing not have a presence, but there is a health care needs. Today, we have demand for a tertiary care facility. set up one of India’s largest bone Second, we continue to build marrow transplant units; and we upon the strengths in our core sub
Annual Report 2015-16 15 The reassuring hand of care
CARDIAC CARE
As per a World Health Organisation paediatric cardiology. Our trained (WHO) report, cardiovascular specialists and a highly skilled diseases (CVDs) would be the group of surgeons offer patients largest cause of death and (both adult and children, including disability in India by 2020. Urban new-borns) the advantage of Indian population is more at the superior therapies and preventive risk of being diagnosed with heart care for disorders of the heart and disease primarily due to unhealthy vascular system (blood vessels). eating habits, lack of physical activity and stress. Also more and We are constantly upgrading our At NH,, ouur ecossystemm of more young Indians are suffering systems to be at the helm of the heaalthhccaaree providdes meediccaal from coronary artery disease, owing most cutting-edge offerings. NH supppoorrt ttoo both olld aand yoounng;; to their poor lifestyle. was the first hospital in Karnataka and evveenn to new-boorrnss. Beeccauussee to perform a heart transplant in truue caarre is nonn-ddisccrimminnattory At NH, we perform the world’s 2008. Over the years, we have and alll ppeerrvvasivve. largest number of heart surgeries performed 25 heart transplants, and interventional cardiac of which 12 were done in the last We have grown from a specialty treatment. Our cardiologists all fiscal year. Separately, we also cardiac hospital to a multi- over India treated a large number conduct real complex work, along specialty one. We are consolidating of patients. Last year, we performed with cardiology procedures with us our varied disciplines to strengthen more than 30,000 angiograms and having over 25 cathlabs across the ecosystem of holistic 11,000 angioplasties. We have one the network. healthcare. of the largest facilities, dealing with
16 Narayana Hrudayalaya Limited Corporate Overview
HIGHLIGHTS FOR 2015-16 UNIQUE PROCEDURE TREATS A COMPLEX AORTIC Performed 40 cardiac now, making us the largest PSUEDOANEURYSM surgeries a day, a total of referral programme in Asia. A 74-year-old patient was brought 14,785 surgeries, along with PTE is a complex operation, to us with a ruptured thoracic aorta, 54,387 cardiology procedures which is performed to remove also called Aortic Psuedoaneurysm. blood clots from arteries This condition, a result of trauma, Largest number of in the lung, thereby curing can be acute or chronic in nature. endovascular interventions pulmonary hypertension Our team successfully treated for the treatment of diseases the patient by using a hybrid of Aorta (Aortic Aneurysm, The department of cardiology procedure, which involved insertion Dissection of Aorta and carried out the first of a stent and conducting cartoid Abdominal Aortic Aneurysm) Transcatheter Aortic Valve debranching. It helped him recover Implantation (TAVI) in India. quickly without any significant Regularly performs TAVI is a procedure where the complication. Extracorporeal Membrane aortic valve is replaced via Oxygenation (ECMO), which is a catheter passed through PACEMAKER FOR A NEW-BORN a system used for providing the leg; in patients not fit A 35-year-old full term pregnant support in times of heart and for traditional open-heart lady with a foetus, which had a respiratory failure. ECMO can surgery. The department complete heart blockage and be extended to up to 30 days has completed 23 such severe biventricular dysfunction, of support procedures, till date was referred to our hospital in eastern India. Our teams worked Implanted the first Right The department of paediatric together and not only delivered Ventricular Assist Device cardiac surgery is one of the the baby, but also performed (RVAD) in the country which busiest in the world, which permanent dual chamber is used to provide temporary performed approximately pacemaker implantation procedure support to the right heart 4,500 heart surgeries during within one hour of the delivery. FY 16. The department The excellent coordination The cardiac surgery regularly performs complex and teamwork helped save 2 department is known across heart surgeries, one of which precious lives. India for its pulmonary is the Bex-Nikaidoh surgery thromboendarterectomy (PTE) which is performed in only a METAL BALL HELPS PLUG A program which started in handful of centres globally. HOLE IN THE HEART 2004. The department has A 65-year-old man (with a hole completed over 350 cases till in his heart) was treated in our hospital, following a severe heart attack. This is a rare condition that afflicts less than 10% heart EXTRACORPOREAL LIFE acute failure. Our team from the attack patients; and in this case the SUPPORT RESCUES heart centre of MS Ramaiah used patient also went into a cardiogenic A 53-YEAR-OLD a new and advanced modality shock. The rupture in the heart A 53-year-old man was brought of technology called ECMO, to was closed by a metallic ball; a to our emergency ward with a life successfully treat the patients. It is minimally invasive technique that threatening medical condition a procedure that uses a machine to does not require an open-heart called cardiogenic shock. Upon take over the work of the lungs and surgery. evaluation, we discovered that sometimes the heart. he had a potentially reversible
Annual Report 2015-16 17 The reassuring hand of care
RENAL SCIENCES
At NH, the Department of The other services we offer are Nephrology treats all types of acute continuous renal replacement and chronic kidney disorders. therapy (CRRT), plasma dialysis As part of our clinical care we (plasmapharesis), liver dialysis cover 3 distinct areas - chronic (MARS therapy), kidney transplant, kidney disease (CKD), dialysis and combined kidney and liver transplant (renal replacement). transplant and kidney biopsy. We have fully functional departments Our dialysis units have a state-of- of radiology, catheterisation the-art equipment and treatment laboratories and tissue typing. facilities and work 247 to full capacity. Apart from haemodialysis, At our nephrology department we also perform peritoneal dialysis there is a continuous effort to (this process can also be done develop software to measure the at home). The number of dialysis quality of service delivered to out- cases is on the rise; and last year patients, creating an integrated ~200,000 we performed close to 200,000 platform for CKD and dialysis dialysis sessions. Many patients (including Electronic Medical No of dialysis sessions choose us during the long course Records). The objective is to make in 2015-16 of treatment, because of our dialysis documentation paperless. competitive price and quality.
18 Narayana Hrudayalaya Limited Corporate Overview
HIGHLIGHTS FOR 2015-16 CASE STUDY
Conducted approximately world. Not just the numbers, Bariatric surgery before renal 55,000 haemodialysis (HD) it is the variety and high-risk transplant sessions in RTIICS last year, recipients - namely, recipients A 53-year-old Bangladeshi woman which is the highest in the with Hepatitis B infection (12) suffering from a chronic kidney country. Angioplasty in the and Hepatitis C infection(23), disease was admitted to our form of stenting and insertion second renal transplant hospital in eastern India. She was of AV Graft, along with the help recipients with cardiac and medically unfit for the transplant of our colleagues from cardio- peripheral vascular diseases because of obesity. 2 weeks prior thoracic vascular surgery as and poor LV systolic function, to the renal transplant a bariatric well as invasive radiology has among others. At 96% graft surgery was performed. Such an helped restore not just the flow survival in first year and 86% operation on the stomach and/ in vascular accesses of the graft survival in 7 years, our or intestines helps patients with patients on HD, but also their results speak volumes about extreme obesity to lose weight. It faith in our hospital. the care we provide. reduced her weight by more than 15 kgs. The successful results of Offer Therapeutic One of the areas, where this surgery inspired us to take on Plasma Exchanges (TPE) we do pioneering work is more such cases. (Plasmapheresis) as a transplantation across the modality of treatment not blood group barrier (ABO- Urology is one of the first just to patients suffering from Incompatible transplantation). specialities to use ‘keyhole’ nephrological diseases, but Ours is among the very surgery; and still retains the most also to patients suffering from few centres in the world, comprehensive array of minimally other autoimmune diseases, performing ABO-Incompatible invasive techniques for patients. who may not have renal kidney transplants, with a high Our doctors are leaders in handling dysfunction. About 180 such success rate equal to ABO- all urological conditions, such sessions have been carried Compatible ones. Since April as stone disease, birth defects, out last year in our main unit at 2013, we have done 62 ABO- infections, tumours, obstruction RTIICS. Incompatible Transplants and of the urinary system, prostate have developed a low-cost enlargement, infertility, erectile Insertion of various types of pre-conditioning protocol, so dysfunction, urinary incontinence, chronic catheters, including that even the underprivileged kidney transplantation, among the one through Trans-Lumber can undergo such a transplant. others. The urological cancer care route has been performed department provides a holistic recently in our unit last year. Act as a training hub for approach to cancer treatment, dialysis technicians as well as with strict adherence to current Our department is a India’s future nephrologists. well-accepted, evidence-based leading centre for kidney At present, we are training methodologies of cure. Each transplantation, not just in 20 technicians who are in patient’s cancer treatment is this country but also in the different years of their training. endorsed by a multi-disciplinary tumour board. It has representation from urological surgeons, medical oncologists, radiation oncologists, pathologists, radiologists and palliative care medicine experts.
Annual Report 2015-16 19 The reassuring hand of care
ONCOLOGY
With a predominant share of the Our Oncology department has global population and cancer one of India’s largest bone patients, Asia is in need of quality marrow transplant units. The unit and affordable treatment of cancer. has completed more than 400 According to BMC Medicine, the stem cell transplants. The Bone incidence of cancer cases is Marrow Transplant Unit (BMTU) estimated to increase from 6.1 mn established at the Bengaluru centre in 2008 to 10.6 mn in 2030, in part is among the very few transplant due to ageing population, lifestyle centres with facility for total changes and socio-economic body irradiation (TBI). Renowned changes. haematologists, paediatric and medical oncologists, along with The increasing number of cancer a highly accomplished team of patients in developing countries is clinical nurses work together to a growing cause of concern. The ensure patient’s recovery. situation is made worse by the lack of early detection facilities The unique aspect about the and access to treatment in these Oncology unit is the multi-specialty 400+ countries. Affordable treatments cancer care benefits, each for cancer in developing countries, benefiting and adding value to the Stem cell transplants including that in children, are slated other. Inter-departmental sharing in 2015-16 to significantly reduce mortality of data has helped in enriching the rates in developing nations. unit; and in its effort to reach out to patients. In addition, site-specific oncology treatment ensures quality treatment.
20 Narayana Hrudayalaya Limited Corporate Overview
The cancer care outreach The department has an open programme has a unique set of training programme (fellowship The cancer care outreach medical social workers, who are programme). It is one of India’s programme has a unique set of in constant touch with patients, more competitive programmes, medical social workers, who are before, during and after treatment. with one in every 50 applicants in constant touch with patients, The trauma of the patient is being admitted in it. Above all, the before, during and after treatment. alleviated to a large extent, as focus is constantly on research they are trained to address non- with nearly 15-20 publications treatment issues and concerns like from the department over the social and financial matters. past 4 - 5 years.
CASE STUDY
16-year-old breathes easy after a minimally invasive technique in successful tumour operation which operations are performed Our team at MS Ramaiah far from their location through successfully removed a tumour small incisions. It reduced his weighing 3.2 kg from the chest duration of stay at the hospital; cavity of a 16-year-old girl. The and also reduced distress from the tumour was compressing one side normal open surgery. Our hospital of her lungs and heart, causing a in Mysore with a trained team deformity of the chest wall. The girl of doctors treats such patients could breathe normally for the first regularly. time in six years, after the surgery. Advanced thyroid gland cancer Awake craniotomy for tumour treated through a complex resection surgery A 22-year-old young male with the Our doctors demonstrated medical history of headache and excellent teamwork when a seizures was admitted to one of 43-year-old man with a thyroid our hospitals. After examining him, gland cancer was brought to our our team found out that he had a hospital. The cancer had spread to tumour near his left motor strip. his voice box, food pipe, breathing Awake craniotomy was performed pipe and backbone. A team of head on him for tumour resection, while and neck surgeons, along with he was still in his senses and cranio-maxillio facial surgeons talking. This complex surgery was and cardiologists worked together successfully completed with very to provide him a new lease to his minimal complications. life. Integrating multiple specialists provided an outstanding treatment Laparoscopic liver resection outcome in this case. surgery on a cancer patient A 75-year-old man with liver cancer went through a laparoscopic liver resection,
Annual Report 2015-16 21 The reassuring hand of care
NEURO SCIENCES
Neurological disorders are diseases training ground in Bengaluru, along of the central and peripheral with being the biggest provider of nervous systems, including the neurological healthcare services. brain, spinal cord, nerves, nerve The Neurosurgery Division has also CASE STUDY roots, and muscles. Neurological established a neuro-rehabilitation disorders include epilepsy, programme for post-operative Gold-weight implantation in the dementias, cerebrovascular patient care. It is one of the very eyelids cured facial deformity diseases including stroke, migraine few private hospitals in India, to A 45-year-old school teacher was and other headache disorders, conduct the DNB Neurosurgery. brought to our hospital after she multiple sclerosis, and Parkinson’s The aim is to provide top-notch had lost the facial nerve connected disease, amongst others. According treatment for neurosurgical to her eyelids following a brain to CRISIL’s estimates, based on disorders at affordable costs. The tumour surgery. She developed an the current prevalence rate of Neurosurgery Division is equipped eye ulcer for not being able to close neurological disorders in India, the with state-of-the-art operating her eyelids. Our plastic surgeons neurology segment constitutes rooms, dedicated neurosurgical in Bengaluru treat such cases nearly 4-5% of the overall intensive care unit and also with gold-weight implantations, healthcare delivery market in India established neuro-rehabilitation which allow an improperly working (translating to ` 200,000 mn). programme for post-operative eyelid to close with gravity. We patient care. The team consists of have performed 450 gold weight The neuro-sciences department senior consultants with expertise implantations in the last 5 years; (neurology and neurosurgery) was in various dimensions of advanced and it has made us one of the commissioned in 2004, and is now micro-surgical techniques are sought after destinations for such present in 19 facilities. This division backed with an experienced and a complication. has evolved into the largest qualified support staff team.
22 Narayana Hrudayalaya Limited Corporate Overview
GASTRO INTESTINAL SCIENCES
Gastro Sciences is a highly 5,000 advanced laparoscopic specialized service split into gastro procedures. 2 of our major intestinal medicine and surgical centres in Bengaluru and expertise including transplants. Our Kolkata, perform large numbers centres are one of the busiest in of Endoscopic Retrograde the country, conducting more than Cholangiopancreatography (ERCP) 20,000 endoscopic procedures (more than 1,000 numbers of and 5,000 colonoscopy annually. which is used to treat disorders We treat the upper digestive tract, of the bile and pancreatic ducts) stomach, liver, colon, intestinal and Endoscopic Ultrasound (EUS) problems and pancreas. Treatment procedures. here is specialized and covers most conditions of the gastro-intestinal Surgical gastroenterology provides tract, helping in early detection state-of-the-art care for patients and prevention of gastro-intestinal with gastrointestinal problems that diseases. need surgical approach. Last year we performed more than 6,000 We understand the chronic and cases for surgical gastroenterology evolving nature of digestive and general surgery. We provide disorders prevalent in developing advanced laparoscopic surgical countries and that is why NH is techniques to patients with at the forefront of diagnosis and various gastrointestinal conditions 5,000+ treatment of gastro-intestinal including gastrointestinal cancers. diseases through minimally Some of the major laparoscopic Advanced laparoscopic invasive technology. Last procedures that are done in our procedures year we performed more than facilities are Cholecystectomy
Annual Report 2015-16 23 The reassuring hand of care
(treatment of symptomatic up adult and paediatric patients for and management of these cancers gallstones and gallbladder liver transplantation. by a dedicated team of surgeons, conditions), hernia, among others. medical gastroenterologists, We have one of the best conversion Obesity Clinic: Obesity has now medical oncologists and stoma rate of 0.2% from laparoscopic to become an extremely common nurses make sure these patients open cholecystectomy. Complex lifestyle disease. When medical get the most advanced treatment. liver surgeries have been management is not feasible, Most patients are offered conducted with intraoperative based on the patient’s condition, laparoscopic colorectal surgery, ultrasound guidance, thus making surgical management is suggested. which gives them complete these procedures safer with better Based on the health and body oncological clearance with the outcomes. The department has type, patients are offered gastric ability to recover fast. dedicated clinics to offer focused bypass, gastric banding, sleeve care for patients with specific gastrectomy, biliopancreatic Hernia Clinic: Abdominal hernias surgical gastrointestinal conditions. diversion; and their long term are one of the most common care is looked after. The clinic conditions. Our team of surgeons The special clinics are detailed is supported by nutritionists, offer advanced laparoscopic and below: physiotherapists, psychologists, open hernia repair surgeries to psychiatrists, endocrinologists and patients with this problem. Liver Clinic: This clinic provides medical gastroenterologists. patients with chronic liver disease and liver cancers a one-stop Colorectal Clinic: A large solution. These patients are worked number of patients suffer from up based on standard protocols various colorectal problems. to get the accurate diagnosis and Colorectal malignancy is rising management of their condition. in our population. Our clinic They are also given long-term care helps in screening high-risk for chronic liver disease. We work individuals. The early detection
24 Narayana Hrudayalaya Limited Corporate Overview
ORTHOPAEDICS
The demand for knee replacement trauma and related sub specialties. surgery is increasing across Asian Some of the procedures we regions. The factors contributing perform on a regular basis are to the rising demand include joint, knee, hip and shoulder increasing awareness for the replacement, arthritis and custom possible treatments, growing implant surgeries. We also treat number of elderly population and sports related injuries. Additionally, succeeding patients with knee joint we also have efficient occupational afflictions. therapists, physiotherapists and pain management expert, working We provide comprehensive and with us towards quick rehabilitation world class orthopaedic services. of the patient. These are offered by our team of well-trained surgeons from India and abroad. We deliver specialised care in complex trauma, poly-
Annual Report 2015-16 25 Imparting the art and science of caregiving
26 Narayana Hrudayalaya Limited Corporate Overview
At NH,, we beelieeve caareggivingg is work culture also creates a sense prosperity through such initiatives. botth an aart aand a sscieencce tthaat of transparency, mutual trust We encourage entrepreneurship neeeds too be honed to peerfecctioonn. and camaraderie among people. among women and assist them Theereffooree,, we ffocuus on briingging Our participative culture fosters in enhancing their income. on boaardd sppecific taalent wwithh employee engagement and Our projects and initiatives are inddusttrryy reeleevaant skkiills, who promotes work-life balance. designed to motivate women, are theenn trraaineed to immbiibee ouur and enable them to be liberal and cullturre off coomppasssionaate caaree... Training and Development independent decision-makers. Our training and development As on March 31, 2016, 62% of our We support our team at every step, (T&D) initiatives help employees workforce comprises women. and ensure that career aspirations stay abreast of latest developments are met through professional in the industry. A T&D calendar growth, personality development schedule is drawn up for every and fair economic rewards. Our department, which is implemented strength rests on our diverse regularly. Along with internal T&D workforce with a variety of skillsets; programmes, we send select yet, bound by our core values. employees for external training and skill development. Openness We have an open work culture Empowerment of Women 62% and we follow an open door policy. We have adopted a focused This allows seamless interactions approach towards the Women workforce as on between our employees and the empowerment of women and March 31, 2016 senior leadership team. Such a aim to enhance the community’s
Annual Report 2015-16 27 Directors’ Profile
Shri’ and ‘Padma Bhushan’ Award the University of Minnesota in in 2003 and 2012, respectively, 2011. In 2014, he was awarded the conferred by the Government Doctor of Science (Honoris Causa) of India. Besides, in 2002, the by the Rajiv Gandhi University of Government of Karnataka conferred Health Sciences, Bengaluru. Dr. him with the Rajyotsava Award. He Shetty received the ‘19th Nikkei was also honoured with the ‘Dr. B Asia Prize, Economic and Business C Roy National Award’ by the Dr. B Innovation’ by Nikkei Inc. in 2014. C Roy National Award Fund under He is an active member of the the category of ‘Eminent Medical European Association for Cardio- Person’ in 2003, ‘Entrepreneur of Thoracic Surgery since 1996 the Year Award - Start-up 2003’ and a life member of the Indian by Ernst & Young, India, and ‘Sir M. Medical Association. He was also a Visveswaraya Memorial Award’ member of the Finance Committee conferred by the Government of of the 47th Annual Conference DR. DEVI PRASAD SHETTY Karnataka in 2003. The Rotary of the Indian Association of Dr. Devi Prasad Shetty is the Bengaluru Midtown conferred him Cardiovascular and Thoracic Chairman of our Company and with the ‘Citizen Extraordinaire’ Surgeons. He was a member of also an Executive Director. He is award in 2004. Dr. Shetty also the governing body of the Medical a cardiac surgeon with around received the ‘Outstanding Social Council of India between 2010 33 years of experience. After Entrepreneurship Award’ by the and 2011. completing his MBBS from the Confederation of Indian Industry in University of Mysore in 1978, he 2005, ‘The President’s Award’ by registered with the Karnataka the American College of Cardiology Medical Council in 1979. Thereafter, in 2011, and the ‘Economic Times in 1982, he received a Master’s Entrepreneur of the Year’ in 2012. degree in surgery from the Moreover, he received the ‘Indian University of Mysore. In 2009, Dr. of the Year Award’ in 2012 by CNN- Shetty was granted a fellowship IBN and the ‘Lifetime Achievement from the Royal College of Surgeons Award’ by the Federation of Indian of England. He founded our Chambers of Commerce and Company in 2000. He initiated the Industry. concept of ‘Micro Health Insurance Scheme’ in Karnataka, which In addition, he received eventually led to the Karnataka ‘Commendation for driving government implementing the affordable quality healthcare Yeshasvini Scheme, a micro health for all 2010’ at the Healthcare insurance scheme for rural farmers. Awards Program presented by ICICI Lombard & CNBC TV18 in DR. ASHUTOSH RAGHUVANSHI Dr. Shetty is a professor at Rajiv 2010 and was the winner of Dr. Ashutosh Raghuvanshi is the Gandhi University of Medical ‘Business Process Award’ at The Vice-Chairman, Managing Director Sciences, Bengaluru, India and the Economist Innovation Award’s and CEO of our Company. He is University of Minnesota Medical 2011. He was an Honorary Fellow a cardiac surgeon with overall School, USA. He has received a at the College Physicians and experience of 26 years and has number of awards and honours, Surgeons of Mumbai, Doctor of been part of our Company’s growth most noteworthy being ‘Padma Laws in 2011 and has also been story since its early days. He has awarded the Doctor of Laws by served as the Vice Chairman and Group CEO and Executive Director of Narayana Health group of
28 Narayana Hrudayalaya Limited Corporate Overview
hospitals. Dr. Raghuvanshi did his Shimbun, (2009) and most recently, post-graduation in cardiac surgery the ‘Othmer Gold Medal’ by the from the University of Bombay after US-based Chemical Heritage completing his M.B.B.S and M.S in Foundation and ‘2014 Global general surgery. Prior to joining our Economy Prize’ by Germany’s Kiel Company, he has worked at several Institute both in 2014. renowned hospitals in Mumbai including Balabhai Nanavati The prestigious Foreign Policy Hospital, Breach Candy Hospital magazine has named her among and Research Centre, among the ‘100 Leading Global Thinkers others; Apollo Hospitals in Chennai of 2014’. She has also been and Manipal Heart Foundation in named as one of the ‘100 Most Bengaluru. Influential People in the World’ by TIME magazine in 2010, ‘25 Most Influential People in Biopharma’ MRS. KIRAN MAZUMDAR SHAW by Fierce Biotech, Asia-Pacific’s Mrs. Kiran Mazumdar Shaw is a ‘Heroes of Philanthropy (2013)’ non-Executive Director of our and ‘100 Most Powerful Women Company. She is the Chairperson (2013)’ by Forbes magazine. Mrs. and Managing Director of Biocon Shaw is also an independent Limited. She is a first-generation director on the Board of Infosys entrepreneur with over 39 Limited, and is the chairperson of years’ experience in the field of the Indian Institute of Management, biotechnology. Mrs. Shaw holds Bengaluru. She is a part of the U.S. a bachelor’s degree in science Pharmacopeial Convention (USP) (Zoology Honours) from Bengaluru Board of Trustees. She is a member University and a masters’ degree in of Karnataka’s Vision Group on malting and brewing from Ballarat Biotechnology and currently, chairs College, Melbourne University. She this forum. Mrs. Shaw has setup has been awarded with several the Association of Biotech Led MR. VIREN SHETTY honorary degrees, including Enterprises (ABLE) in 2003 and was Mr. Viren Shetty is an Executive Honorary Doctorate of Science its first president. She serves on Director of our Company. He is from Ballarat University, National the National Advisory Council of a civil engineer who graduated University of Ireland, Trinity College, the Government’s Department of from Visveswaraiah Technological Dublin and the University of Biotechnology. She is member of University, Belgaum, Karnataka Glasgow. Mrs. Shaw is the recipient the governing body of the Indian and has completed his master’s of several national and global Pharmacopoeia Commission, in business administration from awards, the most noteworthy Ministry of Health and Family Stanford University in 2012. With being the ‘Padma Shri’ and the Welfare, Government of India. 8 years of experience, he has ‘Padma Bhushan’ in 1989 and 2005, been responsible for identifying respectively, conferred by the new growth opportunities for our Government of India. She was also Company as well as our Group honoured with the ‘Ernst & Young Companies. Viren Shetty has Best Entrepreneur: Healthcare & designed and built few hospitals Life Sciences Award (2002)’, the for our Company including MSMC, ‘Economic Times Business Woman multispecialty hospitals in Jaipur of the Year Award (2004)’, ‘Nikkei and Ahmedabad. Asia Prize for Regional Growth’ by Japan’s business daily, Nihon Keizai
Annual Report 2015-16 29 Directors’ Profile
Currently, Mr. Balasubramanian is also on the Board of Sundaram Fasteners Limited. He has been conferred with the prestigious ‘Padma Bhushan’ award in 2012, from the Government of India. He received the Tata Gold Medal in 2002 from the Indian Institute of Metals, Calcutta for his significant contribution to the metallurgical industries, particularly to iron and steel industry.
MR. DINESH KRISHNA SWAMY MR. MUTHURAMAN Mr. Dinesh Krishna Swamy is BALASUBRAMANIAN an Independent Director of our Mr. Muthuraman Balasubramanian Company. He is a professional with is an Independent Director of our around 34 years of experience. Company. He is a professional He received his bachelor’s degree with over 43 years of experience. from the Government Science He holds a bachelor’s degree in College, Bengaluru in 1971. metallurgical engineering from Thereafter, he was granted a Indian Institute of Technology, master’s degree in mathematics Madras and a master’s degree in from Bengaluru University, followed business administration from the by his doctorate in literature Xavier Labour Relations Institute, from the Karnataka State Open Jamshedpur. Mr. Balasubramanian University in 2007. In 1981, Mr. joined Tata Steel Limited in 1966 MR. ARUN SETH Swamy became a founding and has held various positions Mr. Arun Seth is an Independent member of Infosys Limited and in the company including Vice- Director of our Company. He holds has held various positions such as, President (Marketing and Sales) a bachelor’s degree in engineering a board member, head of quality, and Vice President (Cold Rolling from the Indian Institute of information systems and head of Mill Projects) and Managing Technology, Kanpur and a master’s the communication design group. Director. in business administration from the Indian Institute of Management, He served on the Board of Bosch Kolkata. Mr. Seth was associated India Limited for 6 years and was with Alcatel-Lucent India as a non- also on the Board of Tata Industries executive chairman from May, 2011 Limited. He was the chairman of the until May 2014. He has worked for Board of Governors of the Indian the BT Group in India in a variety of Institute of Technology, Kharagpur; positions for over 17 years, retiring National Institute of Technology, in July 2012. Currently, Arun is on Jamshedpur and Xavier’s Labour the Board of Jubilant Food works Relations Institute, Jamshedpur. Limited, Centum Learning Limited, Usha Breco Limited and Samtel Avionics Limited. He is an active member on the Boards of various
30 Narayana Hrudayalaya Limited Corporate Overview
non-governmental organisations such as Help Age India, where he chairs the resource committee; ‘Katha’; ‘SPIC-MACAY’ and ‘India Sponsor Foundation’. Mr. Seth is also a trustee of the Nasscom Foundation, which drives corporate social responsibility initiatives for the IT industry.
MANOHAR D CHATLANI Mr. Manohar D Chatlani is an Independent Director of our Company. He is a businessman with over 40 years of experience in retail sector, business development and leadership roles. He received a bachelor of commerce degree from Bengaluru University in April 1972. Mr. Chatlani is the proprietor MR. B. N. SUBRAMANYA of the Men’s Favorite Shop, which Mr. B N Subramanya is an is part of MD Retail India Private Independent Director of our Limited and has been working with Company. He holds a bachelor’s the Group since 1972. Currently, degree in commerce from Mr. Chatlani is a director of Arya Bengaluru University. He became Foundation Private Limited, Jai an associate member of the Indian Shiv Shakthi Health & Education Institute of Chartered Accountants Foundation, Queen City Developers of India in 1982. He has around Private Limited, Soch Apparels 30 years of experience. Mr. Private Limited, Sharavati Real Subramanya began his career with Estate Private Limited and the Varsons Chemicals Private Limited Bengaluru Commercial Association. wherein he worked as the general manager, finance for around 4 years. He is a fellow member at ICAI since April 13, 1994. He has been a member of the Board at M.S. Ramaiah University of Applied Sciences, M.S. Ramaiah – HCG Cancer Centre and Governing Council of International Medical School, Bengaluru.
Annual Report 2015-16 31 Management Discussion and Analysis Report
The following discussion and analysis should be read in conjunction with the Company’s financial statements included INDIAN INDUSTRY LANDSCAPE ` herein and the notes thereto. The financial statements have been India’s healthcare sector, estimated at 6.7 trillion prepared in compliance with the requirements of the Companies (tn), is growing at the average rate of 20.0% year-on- Act, 2013 and Generally Accepted Accounting Principles (GAAP) year. The sector is pegged to reach ` 18.8 tn by 20201 in India. The Company’s management accepts responsibility for and this growth is likely to be fuelled by the changing the integrity and objectivity of these financial statements, as well as for various estimates and judgments used therein. The demographics, rising incomes, accelerated health estimates and judgments relating to the financial statements have awareness, changing disease profile (towards lifestyle been made on a prudent and reasonable basis, in order that the diseases), increasing penetration of health insurance, financial statements reflect in a true and fair manner the form and medical tourism, and the increasing bed count of substance of transactions, and reasonably present the Company’s hospitals across multiple clusters of the country. state of affairs and profits for the year. Investors are cautioned that this discussion contains forward-looking statements that involve risks and uncertainties. When used in this discussion, words like It is also estimated that the major portion of healthcare ‘will’, ‘shall’, ‘anticipate’, ‘believe’, ‘estimate’, ‘intend’ and ‘expect’ sector’s growth (approximately 60.0%) will come and other similar expressions as they relate to the Company or its through healthcare delivery space which broadly business are intended to identify such forward-looking statements. includes hospitals, nursing homes, and diagnostic The Company undertakes no obligations to publicly update or 2 revise any forward-looking statements, whether as a result of centres. According to a CRISIL report , the size of the new information, future events, or otherwise. Actual results, Indian healthcare delivery industry in 2015 is estimated performances or achievements could differ materially from those at ` 3.8 tn which translates into over 3,400 million (mn) expressed or implied in such statements. Factors that could cause procedures and treatments. The healthcare delivery or contribute to such differences include those described under sector is expected to grow at a CAGR of 12.0% and the heading “Risk factors” in the Company’s prospectus filed with ` the Securities and Exchange Board of India (SEBI) as well as factors reach 6.8 tn by the year 2020. discussed elsewhere in this report. Readers are cautioned not to place undue reliance on the forward-looking statements as they speak only as of their dates.
Information provided in this Management Discussion and Analysis Report (MD&A) pertains to Narayana Hrudayalaya 1 Deloitte Touche Tohmatsu India Report Limited on a consolidated basis, unless otherwise stated. 2 Healthcare delivery sector in India by CRISIL Limited, June 2015
32 Narayana Hrudayalaya Limited Corporate Overview
penetrated better in terms of distribution of medical personnel per capita. The proportion in urban to rural areas is approximately 1.3 to 0.4 doctors, 4.2 to 1.2 total health workers, and 1.6 to 0.4 nurses and midwives, respectively. (Source: WHO Strategy Report)
Second, Indian people expenditure in healthcare is one of the lowest in the world (Approximately 4.0% as compared to 17.1% in the USA, 9.7% in Brazil, 9.1% in United Kingdom and 5.6% in China, Source: WHO Global Healthcare Expenditure Database)
Third, from a capacity view point, India’s overall bed density is 7 per 10,000 persons (compared to a global median of 27), with a bed density of 2 in rural areas and 25 in urban areas (Source: Healthcare delivery sector in India report by CRISIL Limited, June 2015). The Country will need to add 3.6 mn beds over the 2 next decades to address the existing as well as the growth in population (Source: 2015 PwC report)
INDIAN HEALTHCARE Except with respect to select health programmes, the DELIVERY MARKET private sector principally dominates the provision of personal medical care in India with 80.0% of all out- (` trillion) patient care and 60.0% of all in-patient care being provided by the private sector (Source: WHO Strategy FY 15 (est.) 3.1 0.7 3.8 Report). As of 2013, government spending on healthcare in proportion to total spending on healthcare was only 32.2% (Source: WHO’s Global Healthcare Expenditure Database). To sum up, a combination of demographic FY 20 (proj.) 5.7 1.1 6.8 and economic factors are expected to drive growth IPD OPD in the healthcare delivery market in India. In addition, improvement in health awareness, changes in the disease profile (towards lifestyle-related ailments), India, one of the fastest growing economy is gradually rising penetration of health insurance and increasing moving forward in the healthcare domain. Given, India opportunities from medical tourism will propel demand falls below its global peers on healthcare benchmarks, for healthcare facilities in India. Expansion plans by there is a significant scope for enhancing healthcare major private players are expected to be skewed services. towards illnesses related to the in-patient department (IPD) and hence, the share of IPD by value is expected to First, the availability of specialised healthcare increase from 81.0% in 2015 to 83.0% in 2020. During services is largely demographically driven. Large the same period, the average cost for IPD treatments cities in general have multispecialty hospitals, is expected to increase at nearly 8.0% CAGR. By 2020, while small towns tend to have hospitals with the IPD market is estimated to reach ` 5.7 tn while the basic capabilities and any significant treatment Outpatient Department (OPD) market size is estimated are referred to larger city hospitals. There is also to reach ` 1.1 tn. an under penetration of hospital network in the rural areas which accounts for 67.0% of the total 3 World Bank Staff estimates based on United Nations, World Indian Population3. The urban regions are also Urbanization Prospects (2015)
Annual Report 2015-16 33 Management Discussion and Analysis Report
Advantage India Key Growth Drivers How is Indian Healthcare Placed? Potential to increase bed India’s overall bed density is below the global median beds as well as that capacities of other developing nations such as Brazil, Malaysia, Vietnam, and Indonesia. There is a dearth of large facilities in the next tier cities across India. Government spending on Lower per capita spend on healthcare in India can be partially attributed to healthcare continues to remain the relatively low contribution from the government. This gives enough room low, allowing private sector to for private players to increase their presence and fill in the gap. increase presence Increasing population as well India’s population is expected to grow to over 1.4 bn by 2026, from as life expectancy to require approximately 1.2 bn in 2011. The number of beds installed now indicate a greater health coverage shortfall of beds compared to the current global median and also indicate the growth expected in this space. The growth opportunity for the healthcare delivery sector in India, therefore, is immense.
Growth for healthcare delivery services in India will also be augmented by factors such as increasing life expectancy and declining infant mortality in the country. Rising income levels to make Even though healthcare is considered as non-discretionary expense, quality healthcare services affordability of quality healthcare facilities remains a major constraint with more affordable an estimated 59.0% of households in India having an annual income of less than ` 0.2 mn in 2013-14. Growth in household income, and consequently, disposable incomes, is critical to the overall expansion of the healthcare delivery industry in India. Increasing health awareness CRISIL4 estimates that the hospitalisation rate for in-patient treatment will to boost hospitalisation rates reach nearly 87.0% in 2020 from 84.0% in 2015. Factors such as increasing (percentage of people who visit urbanisation and rising literacy levels are expected to enhance awareness a hospital when unwell) on preventive and curative healthcare and in turn, likely to boost demand for healthcare delivery services. Demand for NCD related Lifestyle-related, non-communicable illnesses exhibit a tendency to increase healthcare services to increase in tandem with rising income levels. over the next 5 years Increase in health insurance Low health insurance penetration is one of the major impediments to the coverage to propel demand growth of the healthcare delivery industry in India as affordability of quality healthcare facilities by the lower income groups continues to remain a concern. Growth in medical tourism to Healthcare costs in India are extremely competitive compared to those in the aid broadening of healthcare developed countries and other Asian countries. With healthcare costs soaring delivery market in developed economies, the relatively low cost of surgery and critical care in India makes it an attractive destination for medical tourism. Source: Report on Healthcare delivery sector in India by CRISIL Limited, June 2015
4 Healthcare delivery sector in India by CRISIL Limited, June 2015
COMPANY REVIEW healthcare services to the broader population by Founded in 2000, NH has embarked upon a journey leveraging our economies of scale, skilled doctors, to build an affordable, accessible and convenient and an efficient business model. Today, NH is one of healthcare ecosystem for the nation. Our brand the leading healthcare service providers in India. As “Narayana Health” is strongly associated with on May 1, 2016, the group operates a network of 23 our mission to deliver high quality and affordable hospitals, 7 heart centres and 23 primary care facilities
34 Narayana Hrudayalaya Limited Corporate Overview
the chances of patient having a better mental and emotional disposition after treatment. This makes us strive concertedly to keep the cost of our services as low as can be.
Fiscal 2016 has been very eventful for the Company. First, our Company got listed on the bourses after receiving tremendous response from investors across all categories. We are very humbled by the fact that investors have appreciated our business model and they believe in the long-term vision which the Company has set in place for its stakeholders. While we have been working on our strategy for the last many years, we believe, our fiscal performance this year would also start showing signs of inherent strengths our business has. From a financial performance perspective, we had a fiscal dedicated to consolidation of our business. We not only improved on our revenues, but also enhanced our operational performance on multiple counts. While our flagship hospitals continue to do well in their respective domains, our newer facilities (including clinics and information centres), across also started demonstrating promising performance India and 1 hospital at Cayman Islands with 5,347 on the operational as well as financial front. Our operational beds and the potential to reach a capacity consolidated income from operations during the fiscal of 6,651 beds. The group operates a Pan-India network 2016 grew from ` 13,639 mn to ` 16,075 mn thereby of hospitals in India with a particularly strong presence reflecting an increase of 17.9% which is higher than the in the southern state of Karnataka and eastern India, as average growth of Indian healthcare delivery sector. well as an emerging presence in western and central We believe that we have strategically progressed in India. The group was founded by Dr. Devi Prasad Shetty, the direction that we have set for the group. On the who has over 30 years of medical experience, including profitability front, our consolidated EBITDA margins as a cardiac surgeon. reflected a robust growth of 43.9% over the previous year. This year we recorded a consolidated EBITDA of We strongly believe that India needs to improve on ` 1,868 mn as against ` 1,298 mn in the previous fiscal. healthcare and as a responsible corporate within the This growth largely factors in performance both at the domain, we are keen to bridge this gap. Our effort is to matured hospitals and also at the new hospitals which widen our network and continue to being committed are in various stages of stabilisation. We closed this to giving people access to affordable healthcare financial year with a consolidated Profit after Tax of ` across segments. In this pursuit, we keep emphasising 191 mn against a loss of ` 168 mn in the previous fiscal. on innovation and consistent planning. We believe We continued to diversify our revenue base across that with a reduction of our operational costs, we hospitals and medical specialties. The contribution to shall be attracting a large number of patients, and our total operating revenue from our top 3 hospitals in due course, increase our revenues and operating (as of March 31, 2016) was 53.6% in FY16 compared to incomes. Our philosophy is based on the notion that if 72.2% in FY13. The contribution to our in-patient billed we make healthcare services affordable, we improve revenue from specialties outside of cardiac and renal sciences was 42.0% in FY16 compared to 32.3% in FY13. Our performance establishes our belief that we Our brand “Narayana Health” is strongly associated are on the right course towards achieving growth with with our mission to deliver high quality and affordable affordability, accessibility and quality healthcare. healthcare services to the broader population by leveraging our economies of scale, skilled doctors, From an operational standpoint, we received National and an efficient business model. Accreditation Board for Hospitals & Healthcare
Annual Report 2015-16 35 Management Discussion and Analysis Report
Providers (NABH) accreditation for 5 new units this awarded as No. 1 hospital for cardiac sciences fiscal viz.- HSR, Guwahati, Ahmedabad, Jamshedpur & cancer care respectively in eastern India as and Mysore. With 8 accreditations for our different per a survey conducted by the Times Group. hospitals from NABH, we bolster our confidence in delivering high quality healthcare services to our o Narayana Multispecialty Hospital (NMH), patients. Some of the other operational achievements Jaipur was rated 4th best hospital in Jaipur in during the fiscal were: ‘The Week’s’ annual best hospital’. The hospital was also awarded in the category of ‘Quality Performed 12 heart transplants, 387 renal beyond Accreditation’ at the Global Conclave transplants with 4 liver transplants across the of Association of Healthcare Providers of India network. (AHPI) held at Mumbai.
Introduced new service offerings across different o NSH, Guwahati received ‘North East units viz. oncology at Mysore, cardiac surgery at Leadership award for Healthcare’. Whitefield, 24 7 on-call support for cardiology at Barasat, rheumatology & medical oncology The building blocks for the next level of growth have at Ahmedabad, head & neck surgery and been laid and going forward, we believe that we are well interventional radiology at Shimoga. positioned to capture opportunities that the healthcare services market has on offer. Partnered with various state and central government entities as a preferred healthcare RESOURCES REVIEW destination and skill development viz. Jharkhand, Hospital Network Karnataka, Rajasthan, ESI, ABY etc. We have a broader network of healthcare facilities across India with 23 hospitals, 7 heart centres and 23 Received multiple awards from the industry and primary care facilities (as of May 1, 2016) across India. media for distinguished performance, some of We have a strong brand recognition in 2 geographical which are highlighted below: clusters in the southern state of Karnataka and eastern India, as well as an emerging presence in western and o Rabindranath Tagore International Institute central India. We believe that our brand image and of Cardiac Sciences (RTIICS), our flagship operational experience in our core markets provide facility at Kolkata, along with Narayana us the platform to further expand our presence and Superspecialty Hospital (NSH) at Howrah, were operations in select locations across the country.
Cluster wise hospitals and operational beds as on March 31, 2016
Cluster Number of facilities Operational beds
Karnataka 7 hospitals including 1 managed hospital, 7 heart 2,379 centres and 2 clinics
Eastern 10 hospitals including 1 managed hospital, 4 acquired 1,952 facilities and 1 heart centre
Western and Central 5 hospitals including 2 managed hospitals 871
Others 1 hospital at Hyderabad5 and 1 overseas facility at 296 Cayman Island
5 We closed our operations in Hyderabad in April 2016
36 Narayana Hrudayalaya Limited Corporate Overview
We operate our business through a combination of 5 models in order to expand our market presence while maximising the efficiency of our capital deployment.
As on May 1, 20166, out of the 23 hospitals we operate in India, we own and operate 4 hospitals (freehold land and building), operate 7 hospitals on a lease basis, operate 6 hospitals on a revenue share basis, 2 hospitals in Guwahati and Jammu on a public-private partnership model, and operate 4 hospitals on a management fee basis. We have also considered a judicious mix of organic and inorganic initiatives so as to ensure efficient deployment of resources. In the eastern region, we acquired a 159 capacity bed hospital in Barasat and a 65 capacity bed hospital in Berhampore in March 2014, and 2 multispecialty hospitals with a combined capacity of 420 beds in Howrah in November 2014. With these inorganic initiatives, we have established us as one of the leading healthcare services providers in eastern India.
CLUSTER WISE NETWORK post-operative care and performs Cath Lab procedures Karnataka Cluster routinely. It specialises in complex cardiac surgeries Our Karnataka cluster is centred around NH Health City, and other cardiac procedures such as pulmonary located in Bommasandra, Bengaluru, which comprises endarterectomy for chronic pulmonary embolism, Narayana Institute of Cardiac Sciences (NICS), a aneurysm repairs, electrophysiology, endovascular superspecialty hospital for cardiology and cardiac interventions for aneurysms and radio frequency surgery, and Mazumdar Shaw Medical Center (MSMC), ablations, valve repairs and ROSS procedures, left a multispecialty hospital for cancer care, neurology ventricular remodelling / Dor’s procedure, device and neurosurgery, nephrology and urology, and houses closure for ASD & VSD and tetralogy of fallot amongst what we believe, is one of India’s largest bone marrow other complex procedures. NICS has 706 operational transplant units. We also have hospitals in HSR Layout beds with a capacity to go up to 800 beds, the facility and Whitefield in Bengaluru along with 1 managed accounts for 18.4% of the overall hospital revenues. hospital at JSW Bellary, 6 heart centres across different parts of state and 2 clinics. MSMC (started in 2009) being our other flagship hospital - is one of India’s largest and advanced cancer One of our flagship hospitals - NICS (started in 2000) therapeutic facilities containing one of India’s largest is a leading cardiac hospital in the world equipped bone marrow transplant unit, internationally acclaimed with dedicated cardiac operation theatres and digital faculty and affiliations with global cancer care centres cath labs and is a hybrid capable of performing both of excellence. The hospital includes the Institute of interventional cardiac procedures as well as complex neurosciences, Institute for kidney and renal care, heart surgeries. It has dedicated critical care beds for Institute for gastro intestinal & liver diseases, paediatrics and neonatal care as well as obstetrics & gynaecology catering to all the healthcare needs of women and We operate our business through a combination of children in addition to a host of other medical, surgical five models in order to expand our market presence and diagnostic facilities and services across a range of while maximising the efficiency of our capital clinical specialities. MSMC is also a recognised centre deployment. for organ transplants offering bone marrow, kidney and liver transplants. As a part of our corporate social
6 We closed our operations in Hyderabad and commissioned unit at Kakryal, Jammu in April 2016
Annual Report 2015-16 37 Management Discussion and Analysis Report
Going forward, we intend to further enhance our economies of scale, cost efficiencies, and ultimately expand our revenue and profitability in our core regions of Karnataka by continuing to strengthen our presence and increase our share of available hospital beds. responsibility, mobile breast cancer screening and head and neck cancer screening programmmes are offered across the state of Karnataka. MSMC has 628 operational beds and contributes close to 17.8% in the total hospital business.
Besides the 2 flagship hospitals, our hospitals in Bengaluru also include Narayana Multispecialty Hospital, Whitefield, which is our first premium healthcare facility with cardiac sciences, renal sciences, neurosciences and orthopaedics accounting for bulk of in-patient billed revenue during the fiscal. The facility’s primary catchment area is the affluent of Karnataka by continuing to boost our presence and neighbourhood in proximity to the International Tech increase our share of available hospital beds. Park, Bengaluru. In fiscal 2016, we started cardiac surgeries in our Whitefield facility. Eastern Cluster Our presence in eastern India is led by RTIICS, a We also have a multispecialty tertiary care hospital multispecialty hospital located in Kolkata. Our network in HSR Layout, Bengaluru which specialises in short of 10 hospitals in eastern region includes hospitals stay surgeries, adult cardiology, gastroenterology, in the greater Kolkata area encompassing Howrah, nephrology, neurology and neurosurgery. In line with Barasat and the eastern metropolitan bypass, a our vision of affordable care to broader population, multispecialty hospital in Jamshedpur (Jharkhand), we also have established India’s first low cost a superspecialty hospital in Guwahati (Assam), and multispecialty hospital at Mysore. In sync with the local a hospital each in Durgapur and Berhampore (West demand, the hospital also initiated oncology services. Bengal), and a heart centre in Durgapur (West Bengal), The hospital was recently conferred with the ‘Best totalling to 1,952 operational beds. Hospital Design’ in the 5th Medgate Annual Awards 2015. Its building design helps maximise the utilisation RTIICS, Kolkata (started in 2000), our third flagship of natural daylight and natural cross ventilation in order hospital is a centre of excellence in cardiology, to minimise electricity consumption. cardiac surgery, neurology, neurosurgery, kidney transplant, medical and surgical gastroenterology. In 2013, we also setup a tertiary care hospital in central The Hospital caters to the population of West Bengal Karnataka at Shimoga which has a regional monopoly and neighbouring districts in eastern India as well as in tertiary care services. The 327 capacity bedded the north eastern states apart from countries such as facility is specialised in cardiology, head & neck Bangladesh, Nepal, Bhutan, Africa and Myanmar. The surgery, interventional radiology and critical services. Hospital performs one of the highest number of complex The Shimoga hospital is empanelled with many paediatric and adult cardiac surgeries in eastern government bodies and cater to a significant number India. It is pioneered in IVUs guided Angioplasty and of patients under micro-insurance schemes across offers the largest renal transplant programmes in the central and north Karnataka. country. RTIICS is also the only centre in eastern India for brain pacemakers for advanced Parkinson’s disease Going forward, we intend to further enhance our epilepsy surgery. The Hospital was also awarded as economies of scale, cost efficiencies, and ultimately No. 1 hospital for Cardiac Sciences in eastern India as expand our revenue and profitability in our core regions per a survey conducted by the Times of India in 2016.
38 Narayana Hrudayalaya Limited Corporate Overview
Further east, our 270 bedded hospital at Guwahati is a orthopaedics, nephrology and urology, obstetrics and superspecialty tertiary care hospital designed to cater gynaecology, general medicine, ENT, paediatrics & to the comprehensive healthcare needs of the people neonatology & pulmonology services. The hospital acts of Assam and the far-east regions of India. The hospital as an established location for patients from Gujarat is largely focused on emergency and trauma along with and many other international locations. Recently, we healthcare services in cardiology and cardiac surgery, have also expanded our services in oncology (medical neurology and neurosurgery, nephrology and urology, & head & neck) which have received an encouraging orthopaedics and joint replacement, gastroenterology response. and GI surgery, general and laparoscopic surgery, critical care, diabetology and endocrinology, internal Our facility at Jaipur offers one of the most medicine, paediatrics. We also acquired a 159 capacity comprehensive renal transplant programme, bed hospital in Barasat and a 65 capacity bed hospital orthopaedics services in the region including bone in Berhampore in March 2014, and 2 multispecialty & joint surgeries, knee & hip replacements, spine hospitals with a combined capacity of 420 beds in surgery, arthroscopy and sports medicines. It also has Howrah in November 2014. the expertise and infrastructure to treat neurological conditions like stroke, AVMs, tumours, epilepsy and We are recognised as one of the leading healthcare so on. The Jaipur hospital is also a leading centre for services providers in eastern India and we expect to minimal access surgeries and bariatric surgery to cement our position further. Going by the industry treat metabolic disorders and weight loss. Similarly, estimates, Kolkata still falls behind the other metros our unit at Raipur houses the largest dialysis centre in in terms of hospitals per person and we see this as central India. It also offers the largest cardiology and an opportunity to further expand our network in the cardiac surgery programme in Chhattisgarh with other region. We believe we can leverage our strong brand specialities including adult and paediatric cardiology recognition and operational experience in Kolkata to and cardiac surgery, nephrology & urology, neurology tap into this significant market opportunity. & neurosurgery, plastic surgery, cranio maxillo facial surgery, dermatology & cosmetology, haemato- To grow our revenues in eastern India, we expect to oncology and gastroenterology amongst others. drive patient flow from north-east India, including from the state of Assam, into our hospital at Guwahati, We aspire to improve our penetration in western and Assam to serve as a gateway to north-east India. central India in order to further realise the benefits We would further develop our hospital in Barasat, of scale. Going forward, we expect new cities within West Bengal from a secondary care trauma centre these regions to drive our growth. We intend to into a multispecialty tertiary care unit, utilising the continue focusing on the tertiary care segment, which available freehold land and transform our Narayana we believe is underserved in these regions where Superspecialty Hospital in Howrah, West Bengal, non-institutional hospitals are focused primarily on into one of the leading full-fledged BMTU oncology the secondary care market. We would continue to hospitals in eastern India, with a particular focus on the leverage our brand name and operational experience Kolkata and Howrah districts. Besides the expansion in to identify attractive opportunities for continued the existing facilities, we also expect to commission a expansion within India. Our evaluation criteria include 220 bed tertiary care facility in Bhubaneswar, Odisha7. location, demographics, revenue potential, competitive landscape, cost of expanding or commissioning new Western, Central Cluster and Others facilities, and reputation, amongst other factors. We have an emerging presence in western and central India. The cluster is largely driven by our operations We have identified Lucknow in central India and at Jaipur (Rajasthan), Raipur (Chhattisgarh), Palanpur Mumbai in western India as key markets for our near- (Gujarat), Ahmedabad (Gujarat) and Mahuva (Gujarat). term expansion plans. In the next 12 months, we are likely to commission a 326 capacity bed multispecialty Our tertiary care facility at Ahmedabad is a pioneer tertiary care facility in Lucknow as we believe that the in providing an affordable high quality healthcare in city presents a significant opportunity for the entry Gujarat. It offers paediatric & adult cardiac, neurology, of an institutional hospital chain such as ours, and
7 Project at Bhubaneswar is pending acceptance of request from Government of Odisha for alternate land piece
Annual Report 2015-16 39 Management Discussion and Analysis Report
is complemented by the available pool of medical has allowed us to achieve a more efficient use of talent from its medical colleges. We are also moving capital. Our “Asset Right” model for expansion of our forward towards commissioning of a 297 capacity bed hospital network is based on engaging with reliable dedicated multispecialty paediatric hospital in south partners that invest in land and building, while we Mumbai in partnership with Society for Rehabilitation of invest in and own the medical equipment and operate Crippled Children (SRCC) within the next 6-12 months. and manage the hospital, typically on a revenue share basis. We continuously invest in medical equipment While we would continue to explore new geographies and technology and modernise our hospitals so as to in the other parts of the country, we have recently offer high quality healthcare services to our patients established a hospital in northern region. Our hospital & expand our range of healthcare services. Our asset Shri Mata Vaishno Devi Narayana Superspecialty right model has enabled a lower capital cost per bed of Hospital at Kakryal in Jammu (J&K) is established in ` 2.6 mn as of March 31, 2016. partnership with Shri Mata Vaishno Devi Shrine Board. The hospital is approximately 15 kilometres from Katra, the base camp for tourists of Holy Shrine of Shri Mata Vaishno Devi. It is a state-of-the-art tertiary care OPERATIONAL BEDS facility which is poised to cater to patients across 20 different specialities with special focus on cardiac ADDITION sciences and oncology. This 230 bedded hospital will provide affordable quality care that Narayana stands for to the patients from Jammu and Kashmir as well as the bordering areas of Punjab and Himachal Pradesh. FY 16 5,498 Going forward, the hospital is expected to have a full- FY 15 5,434 fledged bone marrow transplant facility. FY 14 4,678 Operational Beds Built Up Between April 2012 and May 2016, we have added FY 13 3,815 2,468 beds and that is not the end. Also, our calibrated FY 12 3,263 model for establishing and expanding our hospitals
Speciality Profile We believe our strong reputation and clinical capabilities in cardiac and renal sciences, as well as our continuing expansion across other high value clinical specialties, position us to benefit from the increasing demand in India for quality healthcare services, particularly tertiary healthcare services. Our chain of facilities provides advanced levels of care in over 30 specialties. We have a strong legacy in cardiac and renal sciences and we believe a combination of factors, including changing demographics, increasing affluence of the Indian population, greater health awareness, and an increase in lifestyle-related diseases will lead to an increase in demand for quality tertiary and other healthcare services. We have also expanded our core specialty areas to include 4 additional areas of focus: cancer care, neurology and neurosurgery, orthopaedics, and gastroenterology.
40 Narayana Hrudayalaya Limited Corporate Overview
VOLUME STATISTICS FOR OUR KEY SPECIALITIES
Cardiac Procedures Cardiac Surgeries Dialysis
FY 16 54,387 FY 16 14,785 FY 16 199,509
FY 15 51,456 FY 15 14,036 FY 15 184,443
FY 14 47,743 FY 14 13,206 FY 14 152,825
Brand Recognition Employee Headcount Narayana Health brand is widely recognised in India and internationally for the provision of high quality, Category As on compassionate and affordable healthcare services. March 31, We have received numerous national and international 2016 awards and recognitions which we believe are a Consultants 1,045 testimony to our strong brand value built over many Employee Doctors 353 years in the healthcare services industry. We believe Visiting Consultant 779 our strong brand equity and goodwill among patients and healthcare professionals has also positioned us as Student Doctors 455 a partner-of-choice for governmental bodies, not-for- Total Doctors 2,632 profit trusts and charities, and private organisations Nurses, Paramedical and Administrative 10,925 seeking partners to operate and manage their Total Employees 13,557 healthcare facilities.
Employees and Doctors Technology We believe our doctors and consultants are some of the At NH, we believe that the next big thing in healthcare most experienced within their respective specialties will be Information Technology that will change the way in India which allows our hospitals to handle complex healthcare is delivered and consumed. We envisage and high intensity clinical cases. Our doctors and that the entire healthcare will be delivered on the IT consultants have contributed significantly to build our platform. We have made significant investments on the “Narayana Health” brand. Going forward, we endeavour use of technology not only in the area of providing the to access qualified and trained medical resources best treatments but also keeping our senior doctors through our educational initiatives. We also believe and administrators abreast on a daily basis about the our reputation for clinical excellence, competitive hospitals. The Company was amongst first few groups compensation packages and ethical practices enable in India to put its data on the cloud network. us to attract not only patients but also quality doctors and medical support staff within India as well as Indian We have adopted HINAI, a cloud based HIS application nationals returning home after having studied or which integratesour administrative and clinical worked overseas. operations across India. This software combination enables us to maintain consolidated patient records and provide real-time access to data.
Annual Report 2015-16 41 Management Discussion and Analysis Report
OPERATING PERFORMANCE The eastern region, however, has the highest ARPOB Consolidated Performance for NH amongst the present clusters. There has been From a group perspective, we reported an improved significant improvement in the occupancy levels for operational performance over the previous fiscal. the western and central cluster. Following is the snapshot of Company’s performance in the fiscal 2016:
Operating Metrics (FY16 vs FY15) The increase in the number of beds remained flat as Particulars FY15 FY16 the Company closed some of its units considering 8 No. of operational beds 5,352 5,397 business and economic factors. The occupancy rate 9 Inpatient volume 1,92,345 1,97,237 improved 140 bps to 54.2% in FY 16 from 52.8% in Outpatient volume 17,78,252 19,07,677 FY 15. There has been a reduction in the Average Length ARPOB (mn) 5.8 6.4 of Stay (ALOS) along with close to 10.2% increase in the Bed occupancy rate (%) 52.8% 54.2% average revenue per operational bed (ARPOB). This ALOS (days) 4.3 4.3 improvement is in line with our focus on high growth Inpatient revenue (mn) 10,592 12,537 tertiary care areas that would improve our case mix. Outpatient revenue (mn) 2,401 2,871 Total net revenue (mn) 13,639 16,075
The split of our performance across multiple clusters is as below: Cluster wise performance (FY16 vs FY15) Clusters Karnataka East West, Central and Others10 Financial year FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 No. of hospital operational beds11 1,989 2,026 1,817 1,893 1,162 1,066 Inpatient volume12 77,410 84,227 59,599 60,557 35,535 36,138 Outpatient volume 751,783 800,579 439,148 449,906 268,729 319,929 ARPOB (mn) 5.9 6.6 6.2 6.7 4.7 5.5 Bed occupancy rate (%) 56.9% 54.8% 54.1% 58.1% 46.1% 52.2% ALOS (days) 4.9 4.6 4.2 4.2 4.5 4.5 Inpatient revenue (mn) 4,769 5,270 3,272 4,430 1,687 1,953 Outpatient revenue (mn) 1,235 1,411 703 916 283 342 Total net revenue (mn) 6,222 6,965 4,125 5,539 2,095 2,447 8 Includes managed beds, clinics, heart centres but excludes 101 beds of Cayman Island 9 Does not include managed beds and Cayman Island 10 Includes unit at Hyderabad which was operational in FY16 but ceased to operate in FY17 11 Includes managed beds but excludes 101 beds of Cayman Island, clinics, heart centre 12 Does not include heart centres, managed beds and Cayman Island numbers
The Karnataka cluster contributes close to 46.6% of the before Interest Depreciation Tax and Rentals (EBITDAR) hospital revenues followed by eastern cluster which before corporate expenses for this group is 23.8% is 37.0% of the hospital business. The eastern region, which is in line with the industry standards. however, has the highest ARPOB for NH amongst the present clusters. There has been significant The 3-5 years group includes 4 hospitals that are our improvement in the occupancy levels for the western units at Raipur, Ahmedabad, Mysore and Shimoga. and central cluster. Together, these 4 hospitals account for 13.0% of the hospital revenue and 15.2% of the hospital operational Maturity wise Performance beds. Given, these hospitals are still in the early stages The group’s 8 units with age over 5 years include - NICS, of maturity, they registered an EBITDAR performance of MSMC, RTIICS and units at Jaipur, Jamshedpur, RNN 4.1%. The remaining 11 hospitals including 4 acquired and NSC. These units collectively contributed close to facilities contributed over 15.5% to the hospital 71.5% of hospital revenue and account for 53.8% of the revenues. The synopsis of performance is given below: hospitals operational beds. The consolidated Earnings
42 Narayana Hrudayalaya Limited Corporate Overview
Maturity wise Performance across our hospitals (FY16 vs FY15) Particulars Maturity over Maturity 3-5 Maturity less Acquired 5 years years than 3 years Hospitals Number of hospitals13 8 4 7 4 Number of operational beds7 2,680 759 1,011 535 Number of capacity beds7 3,105 1,064 1,330 644 Inpatient volume 117,981 36,966 13,401 12,754 Outpatient volume 1,022,180 328,003 173,207 47,024 Total net revenue (mn) 10,695 1,939 969 1,348 EBITDAR margin (%)14 23.8% 4.1% 2.9% 6.4% ARPOB (mn) 7.0 4.7 7.8 3.3 Bed occupancy rate (%) 56.6% 54.5% 41.8% 59.4% ALOS (days) 4.7 4.1 3.4 3.7 13 Only Number of hospitals, operational beds and capacity beds include “managed hospitals”. All other particulars are excluding “managed hospitals” 14 EBITDA before rental/revenue share and before allocation of any corporate expenses
FINANCIAL HIGHLIGHTS Consolidated Balance Sheet The following is the summary of balance sheet for the fiscal 2016 (FY16) and fiscal 2015 (FY15).
Equity and Liabilities FY16 FY15 Movement Shareholders’ funds Share Capital 2,044 2,000 44 Reserves and Surplus 6,825 5,684 1,141 8,868 7,684 1,184 Minority interest 3 7 (4) Non-current liabilities Long-term borrowings 1,876 2,066 (190) Deferred tax liabilities (net) 261 358 (97) Other long-term liabilities 20 46 (26) Long-term provisions 130 106 24 2,287 2,577 (290) Current liabilities Short-term borrowings 446 985 (539) Trade payables 1,647 1,358 289 Other current liabilities 936 1,016 (80) Short-term provisions 122 75 47 3,150 3,434 (284) Total Equity and Liabilities 14,308 13,702 606 ASSETS Non-current assets Goodwill 750 642 108 Fixed assets Tangible assets 8,568 8,458 110 Intangible assets 28 32 (4) Capital work-in-progress 138 204 (66) Deferred tax assets (Net) - - - Non-current investments 872 522 350 Long-term loans and advances 1,101 1,228 (127) Other non-current assets 2 11 (9) 11,459 11,097 362 Current assets Current Investments - 0.4 (0.4) Inventories 497 512 (15) Trade receivables 1,527 1,429 98 Cash and bank balances 241 295 (54) Short-term loans and advances 296 255 41 Other current assets 287 112 175 2,849 2,604 245 Total Assets 14,308 13,702 606 Figures in ` mn, the sum of the sub-segment amounts may not equal the total amounts due to rounding off
Annual Report 2015-16 43 Management Discussion and Analysis Report
SHAREHOLDERS’ FUNDS CURRENT LIABILITIES The movement in the shareholders’ funds from ` 7,684 Short-term Borrowings mn as on March 31, 2015 to ` 8,868 mn as on March 31, The short-term borrowings have reduced by ` 539 2016 is explained in the below mentioned points: mn from ` 985 mn in previous fiscal to ` 446 mn as on March 31, 2016. During the period, the Company repaid 1. The Company converted Optionally Convertible working capital loans and overdrafts to multiple banks Debentures (OCDs) along with accrued coupon on account of improved working capital management. (net of tax) of CDC India Opportunities Fund (CDC India) into 4,360,804 equity shares of ` 10/- each Trade Payables on December 1, 2015, pursuant to amendment The trade payables have increased from ` 1,358 mn to agreement dated September 25, 2015 between ` 1,647 mn which is commensurate with the volume of the Company and CDC India. business during the year.
2. Increase in the surplus on account of improved Other Current Liabilities operating performance across the network The movement in other current liabilities in on account of: of hospitals. The Profit after Tax after minority interest and share in associate stood at ` 191 mn I. Reduction of ` 315 mn in the current maturities of as compared to a loss of ` 168 mn in the previous long-term borrowings on account of repayments year. of existing term loans alongside fresh borrowings with longer tenor of repayments. 3. The Company introduced NH Employee Stock Option Plan 2015 (the ESOP scheme) pursuant II. Increase in the creditors for capital goods by ` 146 to which 814,830 options were granted to the mn essentially due to purchases of certain medical employees of the group and accordingly an equipment in March 2016 across the network expense of ` 33 mn for FY16 has been accounted as per “Guidance Note on Accounting for Employee NON-CURRENT ASSETS Share-based payments”. Non-Current Investments The movement in non-current investments from ` 522 NON-CURRENT LIABILITIES mn to ` 872 mn largely accounts for the Company’s Long-term Borrowings funding to Health City Cayman Island Limited (HCCI) The movement in the long-term borrowings from which is setup as JV between our Company and ` 2,066 mn as on March 31, 2015 to ` 1,876 mn as on Ascension Health. March 31, 2016 is on account of: CURRENT ASSETS I. Conversion of OCDs of CDC India into equity shares Inventories equivalent to ` 1,000 mn (Principal amount). The inventory has reduced to ` 497 mn from ` 512 mn in the FY15. The optimisation is mainly on account of II. Repayment of existing equipment loans as well as better inventory management and controls across term loans from bank along with fresh borrowings hospitals. A warehouse was setup in the Health City, from banks for funding future growth. Bengaluru premises to cater to all the Karnataka cluster hospitals which led to considerable reduction in stock Long-term Provisions holding and better fulfilment. The increase in long-term provisions from ` 106 mn as on March 31, 2015 to ` 130 mn is due to Trade Receivables increase in provision for Employee benefits due to The trade receivables (net of provisions for doubtful increase in employee headcount and wages over the receivables) went up from ` 1,429 mn in FY15 to ` 1,527 corresponding period. mn in FY16 which is a function of better receivable management by the Company despite a proportionately higher increase in sales and contribution from institutional business, TPAs and other businesses involving credit.
44 Narayana Hrudayalaya Limited Corporate Overview
Other Current Assets assets of our Hyderabad unit classified as held for sale The other current assets have increased from ` 112 as on March 31, 2016 and that were subsequently mn to ` 287 mn. This is on account of ` 141 mn of fixed slump sold on April 5, 2016.
CONSOLIDATED STATEMENT OF PROFIT AND LOSS Statement of Profit and Loss Account Below is the summary of statement of profit and loss account for FY16 and FY15:
Income FY16 FY15 Movement Revenue from operations 15,996 13,589 17.7% Other Operating income 79 49 60.6% Total revenue 16,075 13,639 17.9% EXPENSES Purchase of medical consumables, drugs and surgical equipment 3,856 3,427 12.5% Changes in inventories of medical consumables, drugs and surgical equipment 15 (20) (175.1)% Manpower Expenses including Prof. Fees paid to Doctors 6,559 5,399 21.5% Other expenses 3,879 3,612 7.4% Total expenses 14,309 12,418 15.2% Other income 102 77 32.4% EBITDA 1,868 1,298 43.9% Finance costs 294 409 (28.0)% Depreciation and amortisation 752 684 10.1% Profit/(loss) before extraordinary items & tax 821 205 Exceptional item 110 - Profit before tax 711 205 Profit after tax before share of loss of an associate and minority interest 405 59 Profit after tax after share of loss of an associate and minority interest 191 (168) Figures in ` mn except for %, the sum of the sub-segment amounts may not equal the total amounts due to rounding off
OPERATING INCOME the cost of material consumed was 24.1% in FY16 as The Company’s revenue from operations increased compared to 25.0% in the previous year. The Company’s from ` 13,639 mn in FY15 to ` 16,075 mn. This increase efficiency drives at the unit level have resulted in of 17.9% is due to: achieving optimal consumption levels. The Company would continue to keep a track of performance so that I. Growth of 62.0% in the hospitals having maturity cost efficiencies are further improved in the system. less than 5 years (including acquisitions) and 9.0% for the hospitals having maturity more than MANPOWER EXPENSES (Employee benefits + prof. 5 years. fees paid to doctors) The manpower expenses including professional fees II. Improvement in the average realisation per paid to doctors have increased by 21.5% from ` 5,399 operational bed (ARPOB) from ` 5.8 mn to ` 6.4 mn. mn to ` 6,559 mn in FY16. While there was an increased investment in clinical talent at the group level, the III. Rise of total surgeries/procedures performed rise in expenses also factors the initiation of oncology across the network hospitals by 31.3%. practice at our facility in Mysore (July 2015) along with increased salary expense at our 2 acquired facilities COST OF MATERIAL CONSUMED under MMRHL which had first full year of operations in The cost of material consumed (Purchase of medical FY16. In addition, the Company also issued employee consumables, drugs and surgical equipment and stock options (ESOPs) which had a non-cash changes in inventories of medical consumables, drugs provisioning impact of ` 33 mn in FY16. and surgical equipment) increased to ` 3,871 mn from ` 3,407 mn. However, as a percentage to net sales,
Annual Report 2015-16 45 Management Discussion and Analysis Report
OTHER EXPENSES (Excluding prof. fees to doctors) 12.5%. The Company’s subsidiary MMRHL which The other expenses (excluding professional fees to operates a couple of facilities at Kolkata showed doctors) of the Company at the consolidated level positive EBITDA trends. At the group level, we have have increased by 7.4% to ` 3,879 mn from ` 3,612 mn started exploiting operating leverages in the business in the previous fiscal. Some of the key heads and the whereby incremental revenue growth is contributing movement of expenses across each is explained below: to a higher profitability. The Company’s improved EBITDA performance also factors enhancement in the Hospital Management Fees and Operating Rent operating margins of our younger hospitals which are The hospital management fees and operating rent ramping up across occupancies with the passage of increased over 22.3% from ` 392 mn in FY15 (2.9% of time. total operational revenue) to ` 480 mn (3.0% of total operational revenue) in FY16. The movement across FINANCE COST these 2 heads is as below: The finance cost on a year-on-year basis has reduced from ` 409 mn in FY15 to ` 294 mn in FY16. This I. The operating rent increased from ` 180 mn in decrease is largely on account of the reduction in FY15 to ` 233 mn in FY16, reflecting an increase of overall borrowings of the Company for the period under 29.3%. review.
II. Increase in hospital management fee by 16.3% EXCEPTIONAL ITEMS from ` 212 mn in FY15 to ` 247 mn in FY16. The exceptional items of ` 110 mn includes one- time expenses on account of slump sale loss at our This increase factors ramp up of younger hospitals that Hyderabad unit and additional provision for bonus have been setup by the Company on asset-light model for FY 15 pursuant to retrospective application of entailing rentals/ revenue share. ‘The Payment of Bonus (Amendment) Act, 2015’. The Company decided to cease operations at its “Malla Repair and Maintenance Reddy Narayana Multispecialty Hospital” in Hyderabad, The repair and maintenance expenses have increased Telangana (erstwhile Andhra Pradesh). The decision from ` 552 mn in FY15 to ` 690 mn in FY16. This increase was part of Company’s regular strategic business is because of: review to monitor and assess risks and costs associated with all its business units. I. Increase in software maintenance costs due to renewal of agreements with vendors across the PROFIT AFTER TAX network. In line with our improved EBITDA performance, contribution from subsidiary financials, we improved II. Additional expenses on account of repair of our performance by registering a Consolidated Profit biomedical equipment. after Tax after share in loss of associate and minority interest of ` 191 mn as against a loss of ` 168 mn in the Power and fuel previous year. While the overall power and fuel cost has increased from ` 419 mn in FY15 to ` 472 mn in FY16, the power CORPORATE SOCIAL RESPONSIBILITY and fuel cost per bed has decreased as the number of We have adopted a Corporate Social Responsibility occupied beds have increased during the period under policy with the objective of promoting healthcare review. facilities for the upliftment of people at large and creating a positive impact by addressing issues of EARNINGS BEFORE INTEREST, TAX, DEPRECIATION accessibility and affordability. We also have set out AND AMORTISATION (EBITDA) to promote educational facilities to help and assist in The Company registered a robust 43.9% growth in unfolding the talent of children and amateurs and strive the consolidated EBITDA. The consolidated EBITDA for socio-economic development thereby reducing margins were at 11.6% in FY16 as compared to 9.5% inequality between rich and poor. For a detailed note, in the previous financial year. At the standalone please refer to CSR section of this annual report. level, Narayana Hrudayalaya‘s EBITDA margins were
46 Narayana Hrudayalaya Limited Corporate Overview
RISK & CONCERNS comprising the policies and procedures adopted by the Risk is a potential event or non-event, the occurrence Company for ensuring the orderly and efficient conduct or non-occurrence of which can adversely affect of its business, including adherence to Company’s the objectives of the Company. Impact of risks could policies, the safeguarding of its assets, the prevention either be monetary that is impact on business profits and detection of frauds and errors, the accuracy and due to increase in costs, decreasing revenue amongst completeness of the accounting records, and the timely others or non-monetary which is delay in securing preparation and presentation of reliable financial approvals, litigation cost, reputational damage and information. This internal control system is aimed at so on. In addition, we could also be susceptible to providing assurance on the Company’s effectiveness risks arising out of our business strategy, decision and efficiency of operations, compliance with laws and on innovation or product portfolio. If there is any regulations, safeguarding of assets and reliability of significant unfavourable shift in industry trend or financial and management reporting. Company and its pattern of demand, our returns on investments might subsidiaries is staffed with experienced and qualified get affected. We also have multiple competitors both people who play an important role in designing, in India and overseas and we also stride through implementing, maintaining and monitoring the internal risk associated with government policies and legal control environment. Further, an independent firm of framework. As a conscientious organisation, we have Chartered Accountants performs periodic internal adopted a risk management framework to ensure early audits to provide reasonable assurance over internal identification and management of various critical risks, control effectiveness and advice on industry wide which accrue to our business model. We continue to best practices. The Audit Committee consisting of work towards managing these risks and work towards independent director’s review important issues raised business goals. by the Internal and Statutory auditors thereby ensuring that the risk is mitigated appropriately with appropriate The risk management framework adopted by the rectification measures on a periodic basis. Company ensures continuous focus on identifying, assessment and evaluation, and adequate mitigation OUTLOOK AND STRATEGY GOING FORWARD of various risks affecting the Company. The Audit & Looking into the future, we foresee many opportunities Risk Committee reviews the Company’s critical risks, in the industry for players like us. Our mission is to overall risk exposure and timely changes to overall deliver high quality, affordable healthcare services exposure, and status of various risk mitigation plans on to the broader population in India. With core values a periodic basis. of Innovation and efficiency, compassionate care, accountability on the back, we also envisage to INTERNAL CONTROLS strengthen our business model that not only cares for The Company is responsible for establishing and our patients, but also generate a sustainable financial ongoing maintenance of adequate and effective performance. As we move ahead, we aim to further internal controls and for the preparation and enhance our economies of scale, cost efficiencies, presentation of the financial statements, in particular, and ultimately expand our revenue and profitability the assertions on the internal financial controls in in our identified locations. Coupled with our “Asset accordance with broader criteria established by the Right” model and effective capital deployment, we Company. A robust, comprehensive internal control would continue our focus on investing in the latest system is a prerequisite for an organisation to function medical technology, attracting skilled physicians and ethically and in commensuration with its abilities and surgeons and developing our expertise in high growth objectives. We have established a robust internal tertiary care areas to serve the increasing demand for control system for the Company and its subsidiaries, sophisticated clinical care and procedures.
As we move ahead, we intend to further enhance our economies of scale, cost efficiencies, and ultimately expand our revenue and profitability in our identified locations.
Annual Report 2015-16 47 Directors’ Report
Dear Shareholders,
Your Directors have immense pleasure in presenting their Sixteenth Annual Report on the business and operations of the Company and Audited Financial Statements for the Financial Year ended 31st March, 2016.
1. FINANCIAL SUMMARY, PERFORMANCE AND STATE OF AFFAIRS OF THE COMPANY:
(` in Lacs) Standalone Consolidated Particulars 2015-16 2014-15 2015-16 2014-15 Income Income from Operations 1,46,363.41 1,30,756.44 1,60,745.41 1,36,385.02 Other Income 997.37 1,005.33 1,024.19 773.56 Total Income 1,47,360.78 1,31,761.77 1,61,769.60 1,37,158.58 Total Expenditure 1,29,027.54 1,18,536.08 1,43,091.14 1,24,180.31 Profit before Finance Cost (including interest), Tax, 18,333.24 13,225.69 18,678.46 12,978.27 Depreciation , Amortisation & Exceptional Items. Less: Finance Cost & Depreciation 8,516.40 9,832.86 10,469.06 10,924.82 Less: Exceptional items 1,084.59 - 1,101.15 - Profit before tax 8,732.25 3,392.83 7,108.25 2,053.45 Less: Income Tax 3,054.53 1,292.62 3,061.35 1,460.65 Profit/(Loss) After Tax 5,677.72 2,100.21 4,046.90 592.80 Less: Minority interest & Share of Profit/ (Loss) in - - (2,134.18) (2,269.21) Associate. Net Profit/(Loss) 5,677.72 2,100.21 1,912.72 (1,676.41) Earnings Per Share 2.82 1.10 0.95 (0.88)
48 Narayana Hrudayalaya Limited Statutory Reports
Your Company continued its focus on Quality Parameters, Patient Care and Welfare Service resulting in significant improvement in patient satisfaction levels. Your Company continues to place greater emphasis on managing its affairs with diligence, transparency, responsibility and accountability and aiming for higher level of governance. Your Company continues to strive hard to serve the interest of the stakeholders and society at large, resulting in creation of value and 2. PERFORMANCE OVERVIEW: (` in Lacs) wealth for all stakeholders at all times. Standalone Operations: During the year under review the total income Business expansion: of the Company increased from ` 131,761.77/- a. Acquisition of balance 26% stake in in 2014-15 to `147,360.78/-in 2015-16. subsidiary company: The Company was holding 74% of shareholding Profit Before Interest, Depreciation and Tax in Narayana Hrudayalaya Surgical Hospital Increased from ` 13,225.69/- in 2014-15 to Private Limited (NHSHPL) and balance 26% `18,333.24/- in 2015-16.
Net Profit After Tax Increased from ` 2,100.21/- in 2014-15 to ` 5677.72/- in 2015-16. Your Company continues to place greater emphasis on managing its affairs with diligence, transparency, Consolidated Operations: responsibility and accountability and aiming for higher During the year under review the total income level of governance. of the Company increased from ` 1, 37,158.58 /- in 2014-15 to ` 1, 61,769.60/-in 2015-16.
Profit Before Interest, Depreciation and Tax was held by Infrastructure Development Increased from ` 12,978.27/- in 2014-15 to Corporation (Karnataka) Limited (IDECK). ` 18,678.46/- in 2015-16. The Company has acquired the entire 26% Net Profit After Tax Increased from from IDECK by paying ` 3,025.60 Lacs as total ` (1,676.41)/- in 2014-15 to ` 1, 912.72/- in purchase consideration to make NHSHPL as 2015-16. its wholly owned subsidiary.
Annual Report 2015-16 49 Directors’ Report
3. APPROPRIATIONS: a. Dividend and transfer of amounts to general reserves: Keeping in view the growth strategy of the Company, the Board of Directors of your Company have decided to plough back the profits and thus, not recommended any dividend for the financial year under review. Pursuant to Section 71 of the Companies Act, 2013, and the Companies (Share Capital and Debenture) Rules, 2014, the Company, in the year 2014-15 created Debenture Redemption Reserve (DRR) amounting to ` 2,500.00 Lacs for the purpose of redemption of debentures which is 25% of the value of debentures issued. The DRR was created out of the profits available for the payment of dividend. In the shareholders meeting on 01 December, 2015, a resolution was passed approving the conversion of debentures into equity shares of the Company. Hence, the amount in the Debenture Redemption Reserve has been b. Setting up of a project in Kenya through transferred to General Reserve. wholly owned subsidiary: The Company through its wholly owned b. NH Employees Stock Option Plan, 2015: subsidiary has entered into an agreement The Company has adopted the Narayana with prominent Kenyan doctors and couple of Hrudayalaya Employee Stock Option Plan (NH leading international financial institutions to ESOP), 2015 on 7th September, 2015, pursuant establish a multi-specialty hospital in Nairobi, to the Board and Shareholders’ resolutions Kenya and the Company through its wholly of 12th September, 2015. The purpose of the owned subsidiary would initially own 26% NH ESOP, 2015 was to, inter alia, enable the equity stake in the operational entity for a Company, its subsidiaries, and associates to consideration of USD 1.325 mn. attract, retain and reward appropriate human talent. The Company may grant options under The multi-specialty hospital will be a state NH ESOP, 2015 in one or more tranches, to the of the art tertiary care facility poised to cater employees, with each such option conferring to patients across different specialties. The a right upon the employee to apply for one 130 bedded hospital will provide affordable Equity Share of the Company, in accordance quality care that Narayana stands for, to the with the terms and conditions of such issue. patients from Kenya and neighbouring African countries. The maximum aggregate number of Equity Shares in respect of which the options may be c. Establishment of Mata Vaishno Devi granted under the NH ESOP, 2015 is 20,40,000 Superspeciality Hospital: Equity Shares. The Plan is administered by The Company has launched Shri Mata Vaishno the Nomination & Remuneration Committee Devi Narayana Superspeciality Hospital at through Narayana Health Employees Benefit Kakryal, the base camp for tourists of Holy Trust. Shrine of Shri Mata Vaishno Devi. The hospital is established in partnership with Shri Mata Vaishno Devi Shrine Board.
50 Narayana Hrudayalaya Limited Statutory Reports
Details of NH Employees Stock Option Plan, 2015:
Sl No. Particulars Details relating to the particulars 8,14,830 options granted on 1st October, 2015 1. Options granted. to the eligible employees 2. Options vested. NIL 3. Options exercised. NIL 4. The total number of shares arising as a result of exercise of option. NIL 5. Options lapsed. NIL 6. The exercise price. NIL 7. Variation of terms of options. NIL 8. Money realized by exercise of options. NIL 9. Total number of options in force. 8,14,830 options 10. Employee wise details of options granted to:- (i) Key Managerial Personnel: Dr. Ashutosh Raghuvanshi (Vice-Chairman, Managing Director and CEO) 5,20,000 options (ii) Any other employee who receives a grant of options in any one year of option amounting to five percent or more None of options granted during that year. (iii) Identified employees who were granted option, during any one year, equal to or exceeding one percent of the None issued capital (excluding outstanding warrants and conversions) of the company at the time of grant;
c. Deposits: and Disclosure Requirements) Regulations, 2015 and Your Company has not accepted any deposits applicable accounting standards, the consolidated within the meaning of Section 73 of the financial statements of the Company, prepared in Companies Act, 2013 and the Companies accordance with the relevant accounting standards (Acceptance of Deposits) Rules, 2014. specified under Section 133 of the Companies Act, 2013 read with the rules made there under, forms d. Particulars of Loans, Securities, Guarantees part of this Annual Report. In view of the same, the and Investments: financial statements and other documents of each The loans given, security provided, guarantees Subsidiaries and Associate Companies are not given and Investments made by the Company attached to this Report. under Section 186 of the Companies Act, 2013 are given in the notes to the financial statements. Further, pursuant to proviso 3 and 4 of Section 136 (1) of the Companies Act, 2013: 4. SUBSIDIARY AND ASSOCIATE COMPANIES: Review of performance of Subsidiaries and i. The Annual Report of the Company, containing Associate Companies: therein its standalone and consolidated financial Pursuant to Section 129 of the Companies Act, 2013 statements are available on the Company’s read with Regulation 33 of SEBI (Listing Obligations website i.e., www.narayanahealth.org.
ii. The audited financial statements of The Company has launched Shri Mata Vaishno Devi Subsidiary Companies will be made available Narayana Superspeciality Hospital at Kakryal, the base on the website of the Company i.e., www. camp for tourists of Holy Shrine of Shri Mata narayanahealth.org, post approval by Vaishno Devi. shareholders of the Company.
Annual Report 2015-16 51 Directors’ Report
As on 31st March, 2016, the Company has 9 6. Meridian Medical Research and Hospital Subsidiary Companies and 1 Associate Company Limited (MMRHL): of which none are material subsidiaries. Pursuant MMRHL is authorised to engage in the business to the provisions of the section 133, a statement of operation of hospitals, clinics, health centers, containing the salient features of the financial nursing homes and other related activities. statements of the Company’s subsidiaries and Further, other financial information is included associates in Form AOC-1, that forms part of this in form AOC-1. Report as Annexure-I. 7. Narayana Vaishno Devi Speciality Hospitals The brief details of all the Subsidiary and Associate Private Limited (NVDSHPL): Companies are as follows: NVDSHPL is authorised to engage in the business of super specialty hospital, complexes 1. Narayana Hospitals Private Limited (NHPL): consisting of hospitals of superior quality with NHPL is authorised to engage in the business latest advanced technology, clinics, health of operation of hospitals, clinics, health centers, centers, diagnostic centers and other related nursing homes and other related activities. activities. Further, other financial information is Further, other financial information is included included in form AOC-1. in form AOC-1. 8. Narayana Hrudayalaya Hospitals Malaysia 2. Narayana Institute for Advance Research Sdn Bhd (Narayana Malaysia): Private Limited (NIARPL): Narayana Malaysia is authorised to engage NIARPL is authorised to engage in the business in the business of hospitals, nursing homes, of research and development work connected medical and other research centers, maternity with facilities of medicines and operation of homes and other related activities. Further, hospitals, clinics, health centers, nursing homes other financial information is included in form and other related activities. Further, other AOC-1. financial information is included in form AOC-1. 9. Narayana Cayman Holdings Limited 3. Narayana Health Institutions Private Limited (Narayana Cayman Holdings): (NHIPL): Narayana Cayman Holdings has the power and NHIPL is authorised to engage in the business authority to carry out any object not prohibited of running medical colleges and operation by the Companies Law of the Cayman Islands. of hospitals, clinics, health centers, nursing Further, other financial information is included homes and other related activities. Further, in form AOC-1. other financial information is included in form AOC-1. Associate Company: Health City Cayman Islands Limited (“HCCI”): 4. Narayana Hrudayalaya Surgical Hospital HCCI has the power and authority to carry out Private Limited (NHSHPL): any object not prohibited by the Companies NHSHPL is authorised to engage in the business Law of the Cayman Islands. Further, other of maintaining hospitals, clinics, health centers, financial information is included in form AOC-1. nursing homes and other related activities. Further, other financial information is included 5. SHARE CAPITAL: in form AOC-1. a. As on 31st March 2016, the Authorized Share capital of the Company is ` 30,000.00 Lacs 5. Asia Healthcare Development Limited (AHDL): and Paid up Share Capital is ` 20,436.00 Lacs. AHDL is authorised to engage in the business of operation of hospitals, clinics, health centers, b. The Company got its securities listed on BSE nursing homes and other related activities. Limited and on National Stock Exchange of India Further, other financial information is included Limited on 6th January, 2016. Hence question in form AOC-1. of variations in the market capitalization of the company, price earnings ratio as at the closing
52 Narayana Hrudayalaya Limited Statutory Reports
date of the current financial year and previous Governance as stipulated under Regulation financial year does not arise. 27 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 forms part of the c. The question of percentage increase or Annual Report and is Annexed to Directors’ Report decrease in the market quotations of the as Annexure – II and Annexure IIA, respectively. shares of the company in comparison to the rate at which the company came out with the 8. COMPANY’S POLICY ON APPOINTMENT AND last public offer also does not arise. REMUNERATION OF DIRECTORS: As on 31st March, 2016, the Board consists of d. The variations in the net worth of the Company 9 members, of which 5 are Independent and as at the close of the current financial year and Non-Executive. An appropriate mix of Executive previous financial year was `16,563.54/- Lacs. and Independent Directors ensures greater independence of Board. The Company has been 6. MANAGEMENT DISCUSSION AND ANALYSIS following well laid down policy on appointment REPORT: and remuneration of Directors, Key Managerial A detailed analysis of the Company’s Operational Personnels (KMPs) and Senior Management and financial performance as well as the initiatives Personnels. taken by the Company in its key functional areas are separately discussed in Pages No. 32-47 The remuneration of executive directors comprises of basic salary and perquisites & adheres to the 7. CORPORATE GOVERNANCE: applicable provisions of the Companies Act, 2013 Your Company continues to place greater emphasis read with relevant rules as detailed in Corporate on managing its affairs with diligence, transparency, Governance Report which forms a part of this report. responsibility and accountability and is committed to adopting and adhering to best Corporate Remuneration to Non-executive Directors: Governance practices. The remuneration of Non-Executive Directors comprises of sitting fees and commission in Your Company understands and respects accordance with the provisions of Companies Act, its fiduciary role and responsibility towards 2013 and reimbursement of expenses incurred stakeholders and the society at large, and strives in connection with attending the Board meetings, hard to serve their interests, resulting in creation of Committee meetings, General Meetings and in value and wealth for all stakeholders at all times. relation to the business of the Company and a brief of details of appointment and remuneration The Board considers itself as a trustee of its of Directors, KMPs and Senior Management shareholders and acknowledges its responsibilities Personnels is provided in the Corporate Governance towards them for creation and safeguarding their Report which forms a part of this report. wealth. The Company has set itself the objective of expanding its capacities. As a part of its growth 9. DECLARATION BY INDEPENDENT DIRECTORS strategy, it is committed to high levels of ethics OF THE COMPANY: and integrity in all its business dealings that avoid A declaration of independence in compliance with conflicts of interest. In order to conduct business Section 149 (6) of the Companies Act, 2013, has with these principles, the Company has created a been taken on record from all the independent corporate structure based on business needs and directors of the Company. maintains a high degree of transparency through regular disclosures with a focus on adequate 10. PERFORMANCE EVALUATION OF DIRECTORS: control systems. Pursuant to the provisions of the Companies Act, 2013 and Regulations 19 of the SEBI (Listing A report on Corporate Governance and a certificate Obligations and Disclosure Requirements) from Mr. Swayambhu Kedarnath, Practicing Regulations, 2015, evaluation of every Director’s Company Secretary (CP No. 4422 and FCS No. performance was done. The performance 3031), Bengaluru, affirming the compliance evaluation of Non-Independent Directors and with the various provisions of the Corporate Board as a whole, committees thereof and
Annual Report 2015-16 53 Directors’ Report
Chairman of the Company was carried out by the Independent Directors at their meeting held on 23rd March, 2016. Evaluation of Independent Directors was carried out by the entire Board of Directors, excluding the Director being evaluated.
A structured questionnaire was prepared, covering various aspects of the evaluation such as adequacy of the size and composition of the Board and Committee thereof with regard to skill, experience, independence, diversity, attendance and adequacy of time given by the Directors to discharge their duties. The Directors expressed their satisfaction with the evaluation process.
11. BOARD OF DIRECTORS AND COMMITTEES THEREOF: Composition of Board of Directors and changes thereof: Your Company’s Board of Directors comprises Executive Directors, Non-executive Directors and Independent Directors and same is detailed in Corporate Governance Report which forms a part of this Report.
Whole-time Directors (WTDs)/ Key Managerial Personnels (KMPs) of the Company
Sl No. Name of the WTDs/KMPs Position held in the Company 1. Dr. Devi Prasad Shetty Chairman & Whole-time Director 2. Dr. Ashutosh Raghuvanshi Vice-Chairman, Managing Director & Group CEO 3. Mr. Viren Prasad Shetty Whole-time Director 4. Mr. Kesavan Venugopalan Group Chief Financial Officer 5. Mr. Ashish Kumar Group Company Secretary & Compliance Officer
Committees and their Constitution: As required under the Companies Act, 2013 and SEBI (Listing Obligations and Disclosure Requirements), 2015, the Board has formed four Committees viz. Stakeholders’ Relationship Committee, Audit, Risk and Compliance Committee, Nomination and Remuneration Committee and Corporate Social Responsibility Committee.
Keeping in view the requirements of the Companies Act, 2013, the Board decides the terms of reference of these Committees and the assignment of members to various committees. The recommendations, if any, of these Committees are submitted to the Board for approval.
The members of the committees after reconstitution on 16th July, 2015 are:
Sl No. Stake holders’ Relationship Audit, Risk and Nomination and Corporate Social Committee Compliance Committee Remuneration Committee Responsibility Committee 1. Mr. B Muthuraman Mr. B N Subramanya Mr. Arun Seth Mr. K Dinesh 2. Mr. B N Subramanya Mr. K Dinesh Ms. Kiran Mazumdar Shaw Dr. Ashutosh Raghuvanshi 3. Dr. Ashutosh Raghuvanshi Mr. B Muthuraman Mr. K Dinesh Mr. B N Subramanya 4. Mr. Viren Shetty ------
Details of Board and Committee Meetings: meetings of the Board and meetings of the committees The meetings of the Board are scheduled at a regular of Board is included in the report on Corporate intervals to decide and discuss on the business Governance which forms a part of Directors’ Report. performance, policies, strategies and other matters of significance. The schedule of the meetings is circulated 12. RELATED PARTY TRANSACTIONS: to ensure proper planning and effective participation The Company has taken necessary approvals as in meetings. In certain exigencies, decisions of the and when required as per the Companies Act, Board are also accorded through circulation. 2013 and the details of transactions entered into the Related Parties are stated in the notes to The Board during the financial year under review met accounts and Form AOC-2 is annexed herewith as Twelve (12) times. Detailed information regarding the Annexure-III.
54 Narayana Hrudayalaya Limited Statutory Reports
13. MATERIAL CHANGES AND COMMITMENTS, IF The Board has approved the appointment ANY, AFFECTING THE FINANCIAL POSITION OF of M/s. PSV & Associates, Cost Accountants THE COMPANY OCCURRED BETWEEN THE END having Firm Registration Number 000304, OF THE FINANCIAL YEAR TO WHICH THESE as the Cost Auditor of the Company for the FINANCIAL STATEMENTS RELATE AND THE financial year 2016-17 at remuneration of ` DATE OF THE REPORT: 2, 50, 000/-(Rupees Two Lacs Fifty Thousand) There are no other material changes affecting the only, exclusive of reimbursement of service financial position of the company between the tax and all out of pocket expenses incurred, end of the financial year to which this financial if any, in connection with the cost audit. The statements relate and the date of the report. remuneration of the cost auditor is required to be ratified subsequently by the Members of 14. CONSERVATION OF ENERGY, TECHNOLOGY the Company. ABSORPTION AND FOREIGN EXCHANGE EARNINGS AND OUTGO: The Board of Directors of the Company The information on conservation of energy, proposes the ratification of remuneration of technology absorption and foreign exchange M/s. PSV & Associates, Cost Accountants, as earnings and outgo stipulated under Section 134(3) the Cost Auditor of the Company at the ensuing (m) of the Companies Act, 2013 read with Rule 8 of General Meeting. the Companies (Accounts) Rules, 2014 is provided in Annexure -IV to this Report. c. Secretarial Auditor: Pursuant to the provisions of Section 204 of 15. AUDITORS: the Companies Act, 2013 and Rules made a. Statutory Auditors: there under, the Company had appointed M/s. M/s. B S R & Co. LLP (Firm Registration Number: Ganapathi and Mohan, (CP No. 4520 and FCS 101248W/W-100022), Chartered Accountants, No. 5659) Practicing Company Secretaries to who are the statutory auditors of the Company, undertake the Secretarial Audit of the Company hold office until the conclusion of the ensuing (for FY 2015-16). The Report of the secretarial AGM and are eligible for re-appointment. audit is annexed herewith as Annexure -V. Members of the Company at the 15th AGM held on 8th August, 2015 had approved the There is no qualification, reservations or appointment of M/s. B S R & Co. LLP as the adverse remarks made by M/s. Ganapathi Statutory Auditors till the conclusion of 17th and Mohan, Practicing Company Secretaries, AGM. As required by the provisions of the Secretarial Auditor of the Company in their Companies Act, 2013, their appointment should Secretarial Audit Report. be ratified by members each year at the AGM. 16. INTERNAL AUDIT SYSTEMS: Auditor’s Report: Your Company has continued its engagement with There are no observations made in the M/s. Ernst & Young LLP, Chartered Accountants, to Auditors’ Report and hence, do not call for any conduct internal audit across the organization. We further comments under Section 134 of the have also strengthened the in-house internal audit Companies Act, 2013. team to supplement and support the efforts of Ernst & Young. Your Company conducted 6 (Six) Audit b. Cost Auditors: Committee meetings during the year under review. Pursuant to the provisions of Section 148 of the Companies Act, 2013 read with Companies 17. SIGNIFICANT OR MATERIAL ORDERS PASSED (Audit and Auditors) Rules, 2014, the Company BY THE REGULATORS/ COURTS: is required to appoint a Cost Auditor to audit all There are no significant and material orders passed the cost audit records of the Company, which by the regulators or courts of tribunals impacting is falling under the purview of Rule 3(B) the the going concern status and Company’s operation Companies (Cost Records and Audit) Rules, 2014. in future.
Annual Report 2015-16 55 Directors’ Report
18. THE EXTRACT OF ANNUAL RETURN: read with Rule 5 of the Companies (Appointment Pursuant to section 92(3) of the Companies Act, and Remuneration of Managerial Personnel) Rules, 2013 (the Act) and Rule 12(1) of the Companies 2014 in respect of employees of the Company is (Management and Administration) Rules, 2014, detailed in Annexure -VII. extract of annual return is annexed herewith as Annexure -VI. 21. CORPORATE SOCIAL RESPONSIBILITY: Your Company is building a robust support structure 19. VIGIL MECHANISM/WHISTLE BLOWER POLICY: to empower the less privileged sections of society. The Company has developed a Whistle Blower Policy Through its community outreach programs, your with a view to provide a mechanism for Directors, Company is building the infrastructure necessary to employees and stakeholders of the Company to bring about the changes to ensure improved health report their genuine concern and no personnel has and well-being for the community. As a responsible been denied access to the Audit Committee. corporate citizen, your Company undertook several social welfare initiatives. Annual report on CSR is 20. PARTICULARS OF EMPLOYEES: annexed herewith as Annexure -VIII. The information required pursuant to Section 197
22. DISCLOSURES AS PER THE SEXUAL HARASSMENT OF WOMEN AT WORKPLACE (PREVENTION, PROHIBITION AND REDRESSAL) ACT, 2013: The Company has in place a policy for Anti-Sexual Harassment of Women at workplace. Internal Complaints Committee (ICC) has been set up to redress complaints received regarding sexual harassment. All employees (permanent, contractual, temporary, trainees) are covered under this policy. The Company has received, resolved some complaints during the year 2015-16 and same is detailed as below:
Sl No. Particulars Status 1. No of Cases received during the year 6 2. No of Cases Disposed During the Year 6 3. No of Cases pending for more than 90 days 0
Details Of Composition Of Internal Compliants Committee:
Name Gender Designation in ICC Designation in Organization Mrs. Anuradha Johri Female Presiding Officer Senior General Manager Dr. Mala Airun Female Member Clinical Director Dr. Debika Chatterjee Female Member Consultant Doctor Mr. Viren Prasad Shetty Male Member Senior Vice President Dr. Uttara Vidyasagaran Female External Member External Consultant
23. DIRECTORS RESPONSIBILITY STATEMENT: reasonable and prudent so as to give a true In terms of Section 134 (5) of the Companies Act, and fair view of the state of affairs of the 2013, the directors would like to state that: Company at the end of the financial year and of the profit or loss of the Company for the year i) In the preparation of the annual accounts, the under review. applicable accounting standards have been followed along with proper explanation relating iii) The directors have taken proper and sufficient to material departures. care for the maintenance of adequate accounting records in accordance with the ii) The directors have selected such accounting provisions of this Act for safeguarding the assets of the Company and for preventing and policies and applied them consistently and detecting fraud and other irregularities. made judgments and estimates that were
56 Narayana Hrudayalaya Limited Statutory Reports
iv) The directors have prepared the annual as required under Regulation 34 and Regulation 53 accounts on a going concern basis. read with Part D of Schedule V of the SEBI (Listing Obligations and Disclosure Requirement), 2015. A v) The directors had laid down internal financial declaration signed by Dr. Ashutosh Raghuvanshi, controls to be followed by the company and the Vice-chairman, Managing Director and Group such internal financial controls are adequate Chief Executive Officer of the Company affirming and were operating effectively. the compliance with the Code of Conduct of the Company for the financial year 2015-16 has been vi) The directors had devised proper systems to annexed as part of this Report. ensure compliance with the provisions of all applicable laws and that such systems were 26. ACKNOWLEDGEMENT: adequate and operating effectively. Your Directors are grateful for all the help, guidance 24. RISK MANAGEMENT POLICY: and support extended to them by patients, bankers, During the year under review, the Board has suppliers and investors. Your Directors would constituted an Audit, Risk and Compliance also wish to thank the medical professionals Committee with well-defined roles and and employees at each level for their hard work, responsibilities of the Committee. The Audit, Risk commitment and performance during the year. and Compliance Committee evaluates internal financial controls and risk management systems. The Company has adopted Risk Management Policy. For and on behalf of the Board of Directors 25. DECLARATION FOR CODE OF CONDUCT: The Company has adopted Code of Conduct for all its employees and Senior Management Personnel Dr. Devi Prasad Shetty and Directors and the same is affirmed by all the Place: Bengaluru Chairman Board Members and Senior Management Personnel Date: 30th May, 2016 DIN: 00252187
DECLARATION ON CODE OF CONDUCT
To, The Members of M/s. Narayana Hrudayalaya Limited
I, Dr. Ashutosh Raghuvanshi, Vice-chairman, Managing Director and Chief-Executive Officer (CEO) of the Company declare that all the members of the Board of Directors and Senior Management Personnel have affirmed compliance with the Code of Conduct for the Financial Year ended March 31st, 2016.
For Narayana Hrudayalaya Limited
Dr. Ashutosh Raghuvanshi Vice-chairman, Managing Director and Group CEO Date: 30th May, 2016 DIN: 02775637
Annual Report 2015-16 57 Directors’ Report ANNEXURE-I TO DIRECTORS’ REPORT ) ` 20,067,255 Meridian Medical Research & Hospitals Limited 1,159,687,862 Narayana Narayana Cayman Holding Limited 1,482,946,938 1,422,840,705 - 18,428,527 (1,092,848) (8,986,182) (82,368,412) (1,092,848) (8,986,182) (30,400,971) Narayana Narayana Hrudayalaya Hospitals Malaysia Sdn. Bhd. (32,956,498) 1,433,398,867 Narayana Narayana Vaishno Devi Specialty Hospitals Private Limited (10,490,363) (10,490,363) Asia Healthcare Development Limited (Information in respect of each subsidiary to be presented with amounts in (Information in respect of each subsidiary to be presented FORM AOC-I FORM 586,116,771 31,121,697 5,239,252 496,668,733 16,165,264 6,092,473 901,274 49,535,481 878,020,607 149,527,040 29,666,480 10,000,000 50,483,750 12,591 261,600,000 (60,079,002) (14,710,047)(10,853,221) (52,359,596) (8,195,843) (52,359,596) (7,691,416) Narayana Narayana Hrudayalaya Surgical Hospital Private Limited Part “A”: Subsidiaries “A”: Part Narayana Narayana Hospitals Private Limited 844,284,263 320,647,605 661,173 633,133 11,040,400 532,614,420 (11,068,440) (8,977,762) Narayana Narayana Health Institutions Private Limited 31.03.2016 31.03.2016 31.03.2016 31.03.2016 31.03.2016 31.03.2016 31.03.2016 31.03.2016 ``` ` ``` ` ` Institute for Advanced Research Private Limited 31.03.2016 46,759,002 (Pursuant to first proviso to sub-section (3) of section 129 read with rule 5 of Companies (Accounts) Rules, 2014) to first proviso sub-section (3) of section 129 read with rule 5 Companies (Accounts) (Pursuant Statement containing salient features of the financial statement subsidiaries/associate companies/joint ventures Statement containing salient features Sl. No. 1 2 3 4 5 6 7 8 9 Name of the Subsidiary Narayana Reporting period for the Reporting subsidiary concerned, if from the holding different reporting company’s period Reporting currencyReporting and rate as on the Exchange last date of the relevant Financial year in the case of foreign subsidiaries. Share capital 10,383,870 Reserves & surplus Reserves Total assetsTotal 57,346,344 Total LiabilitiesTotal 203,472 Investments ------Turnover - - 9,000,000 455,055,672 64,048,619 93,411 - - 919,003,597 Profit before taxationProfit (304,777) (226,301) (1,062,441) Provision Provision for taxation - - - - (504,427) - - - (51,967,441) Profit after taxationProfit (304,777) (226,301) (1,062,441) Proposed Proposed Dividend ------% of shareholding 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.03%
58 Narayana Hrudayalaya Limited Statutory Reports USD 21,450 28.60% Chairman 12,833,439 (8,264,576) 21,450,000 (3,310,460) 31/03/2016 DIN: 00252187 Dr. Devi Prasad Shetty Devi Prasad Dr. Consolidated as per AS 23 Health City Cayman Islands Limited (Associate) Health City Cayman Part “B”: Associate Companies Part Name of Associates/Joint Ventures Name of Associates/Joint Ventures Latest audited Balance Sheet Date on the year end held by the company Shares of Associate/Joint Ventures No. in Associates/Joint Venture Amount of Investment Extend of Holding % is significant influence Description of how there the associate/joint venture is not consolidated why Reason / Loss for the year Profit i. in Consolidation i. Considered 1. Not Considered in Consolidation Names of associates or joint ventures which are yet to commence operations. 2. been liquidated or sold during the year. Names of associates or joint ventures which have Place: Bengaluru 2016 Date: 30th May, Networth attributable to Shareholding as per latest audited Balance Sheet
Annual Report 2015-16 59 ANNEXURE - II Corporate Governance Report
1. CORPORATE GOVERNANCE PHILOSOPHY: independent view to the Company’s Management Your Company is committed to the principles of while discharging its fiduciary responsibilities, ‘Accountability’, ‘Transparency’ and ‘Trusteeship’ thereby, ensuring that Management adheres to in its dealing with stakeholders. Accordingly, in its highest standards of ethics, transparency and endeavor to take balanced care of stakeholders, disclosure. your Company adheres to good Corporate Governance practices in its business processes. The Board consists of an optimal combination A report on Corporate Governance, in accordance of Executive and Non-Executive Independent with the listing regulation of Stock Exchanges, is Directors, representing a judicious mix of in-depth outlined below. knowledge and experience.
2. BOARD OF DIRECTORS: 3. COMPOSITION OF BOARD: The Board of Directors (“the Board”) is at the core The Board comprises of 9 (Nine) Directors viz. of the Company’s Corporate Governance practices 3 (Three) Executive Directors and 6 (Six) Non- and oversees how Management serves and Executive Directors including 5 (Five) are protects the long term interest of its stakeholders. Independent Directors and one Woman Director It brings in strategic guidance, leadership and an (Non-executive Director).
Composition of the Board and Directorships held as on 31st March, 2016 are given below:
Name of Director Position held in the Company As on 31st March, 2016