Annual Review 2013
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ANNUAL REVIEW 2013 - 2014 it’s all about familytime because table of contents Reflections 2 Our Vision and Mission 4 Our Cover Family 6 this is Ronald McDonald Houses 8 RMH Leaders and Board Presidents 10 Combined Leadership Meeting 12 Supporting Family Centered Care 14 the best McDonald's - Our Founding and Forever Partner 16 Greetings from McDonald's President & CEO, and Founder 18 RMHC Canada Partner Awards 20 Family Moments Campaign 22 Father's Day 24 RMHC Canada Events 26 RBC Canadian Open 28 RMHC Canada Partner Events 32 BrandSource Canada 34 Giving in Action 36 RMHC Canada Directors and Team 38 RMHC Canada Financials 40 A Look Ahead 42 RMHC Canada Donors and Partners 44 time RMHC CANADA ANNUAL REVIEW 2013 - 2014 I 1 I We know that children heal faster and better when surrounded by their families, and REFLECTIONS ON 2013 - 2014 we are passionate about championing and enabling that support. We also know that 70% of Canadian families live outside a city with a children’s hospital – s we reflect on 2013-2014, we are comforted and inspired so travel is essential – and Ronald McDonald Houses provide a safe and caring home Aby the important role that Ronald McDonald Houses play in away from home. the lives of families with sick children across Canada. As we have embraced remarkable growth to meet the needs of 23,409 families this past year, we have a new level of financial need to sustain our role in completing the RMHC Canada, and in turn the support we provide to Ronald circle of family centered care for sick children. By the end of 2014 it will cost more than $18,000,000 annually to operate the Ronald McDonald House, Family Room and Care McDonald Houses, would simply not be possible without the Mobile programs across Canada. And our growth doesn’t stop here. With more House unwavering commitment and support of our founding and expansions and Family Rooms planned the need remains, and continuous growth has forever partner McDonald’s Restaurants of Canada and their become our new normal. generous franchisees, suppliers and customers. Together, joining We are so honoured to champion Ronald McDonald Houses as the family care organizations of Canada, enabling families to have the support they need in the recovery forces with our growing community of dedicated partners and of their loved ones. donors from across Canada, we are able to support families on Ronald McDonald Houses and their programs are not only highly regarded; they are their child’s healing journey. deeply valued by families, hospitals and the community at large. We are incredibly proud of the role Ronald McDonald Houses have come to play and the continued support we When a child is sick, family life as we know it is dramatically and urgently altered. It’s a are passionate about providing for years to come. new normal of unknowns, filled with fear and anxiety, when hope and optimism can sometimes feel far away. Families are faced with travel, financial demands, job insecurity, We hold high the trust you have afforded us as we stand united in service to the families new life patterns, balancing of other children’s needs and what is now often a long journey of sick children in Canada. The healing power of home is at the heart of RMHC Canada to healing. That is where Ronald McDonald Houses come in. and we thank you for enabling us to be there when families need us most. Since the first Canadian Ronald McDonald House opened in 1981 in Toronto, 269,916 WITH OUR HEARTFELT GRATITUDE families of sick children who faced some or all of these challenges were not alone. In times of need, families have a safe haven of support at Ronald McDonald House, or a needed and restorative pause at a Ronald McDonald Family Room, and access to medical care at a Ronald McDonald Care Mobile. There are family dinners, bedtime stories, play time, a fresh load of laundry, a quiet Cathy Loblaw Richard Ellis moment and soothing conversations with other families, a caring volunteer or a dedicated staff – all offering the gift of simply being there, often with a warm hug. President & CEO, Chairman, Ronald McDonald House Charities Canada Ronald McDonald House Charities Canada I 2 I RMHC CANADA ANNUAL REVIEW 2013 - 2014 RMHC CANADA ANNUAL REVIEW 2013 - 2014 I 3 I HOUSES VISION provide a home for out-of-town Ronald McDonald House Charities families of seriously sick or injured (RMHC) Canada is a recognized and children while their child is being respected organization known for treated at a nearby hospital. helping families with sick children lead healthier, happier lives. FAMILY ROOMS MISSION create a calm, nurturing RMHC Canada contributes to the circle space of respite within the of healing for a sick child through family walls of the hospital, allowing support at Ronald McDonald Houses, parents to be just steps Ronald McDonald Family Rooms and away from their Ronald McDonald Care Mobiles. sick child’s bedside. TODAY IT’S ALL ABOUT CARE Canada is home to MOBILES 14 Ronald McDonald Houses, are mobile health units that enable 11 Family Rooms and free and easily accessible medical 2 Care Mobiles. care for children and their families learning to right in their own community. fly OUR COVER FAMILY! The Brucks: Markus, Nicole, Connor (10), Shayla (8), Danika (3), and Tristan (10 months), in care. “ Our entire family actually came away from the whole experience with a new perspective, closer and forever changed. The most amazing thing about staying at RMH Hamilton was receiving the compassion of everyone involved in the House and from strangers who donated who will never even meet us.” Nicole Brucks At RMHC Canada, we are both humbled and honoured to receive messages of support, thanks and updates from families and friends who have had life changing experiences at a House in their community. RMHC Canada and our 14 Houses cherish the many expressions of gratitude, along with handshakes and hugs, as they are perhaps the truest expression of the difference RMHC Canada makes in the lives of families in need. RMHC CANADA ANNUAL REVIEW 2013 - 2014 I 7 I RMH BRITISH COLUMBIA & YUKON RMH NORTHERN ALBERTA RMH CENTRAL ALBERTA RMH SOUTHERN ALBERTA RMH SASKATCHEWAN RMH MANITOBA RMH SOUTHWESTERN ONTARIO RMH BRITISH COLUMBIA & YUKON RMH NEWFOUNDLAND & LABRADOR 73 BEDROOMS 15 BEDROOMS RMH NORTHERN ALBERTA RMH ATLANTIC 32 BEDROOMS 17 BEDROOMS RMH CENTRAL ALBERTA RMH QUEBEC CITY 11 BEDROOMS CANADA 32 BEDROOMS RMH SOUTHERN ALBERTA RMH MONTREAL 23 BEDROOMS 50 BEDROOMS RMH SASKATCHEWAN RMH OTTAWA 34 BEDROOMS 14 BEDROOMS RMH MANITOBA RMH TORONTO 14 BEDROOMS 81 BEDROOMS RMH SOUTHWESTERN ONTARIO RMH HAMILTON 34 BEDROOMS 40 BEDROOMS RMH TORONTO RMH HAMILTON RMH OTTAWA RMH MONTREAL RMH QUEBEC CITY RMH ATLANTIC RMH NEWFOUNDLAND & LABRADOR RONALD MCDONALD HOUSE LEADERS & BOARD PRESIDENTS he organizational leaders at each Ronald McDonald House across Canada live the mission of T"healing better together" each and every day. With their Boards, staff and volunteers, it is their leadership, expertise and compassion that inspires each of us to strive for excellence in the care and support of Canadian families. ATLANTIC NORTHERN ALBERTA IT’S ALL ABOUT Shauna MacLennan, Executive Director Martin Dugas, Chief Executive Officer Mark Marshall, Board President Sandra Marocco, Board President smiles BRITISH COLUMBIA & YUKON OTTAWA Richard Pass, Chief Executive Officer Carol Houston, Executive Director as big Peter Snell, Board President John Baytaluk, Board President CENTRAL ALBERTA QUEBEC CITY and Larry Mathieson, Chief Executive Officer Denis & Denise Belanger, Directeurs wide Tracey Zehl, Board President Jacques Auger, Board President HAMILTON SASKATCHEWAN Chantell Tunney, Chief Executive Officer Tammy Forrester, Executive Director Board President Board President as hearts David Millen, Kaylynn Schroeder, MANITOBA SOUTHERN ALBERTA Allison Kesler, Chief Executive Officer Larry Mathieson, Chief Executive Officer are full Michael Vanderhorst, Board President Tracey Zehl, Board President MONTREAL SOUTHWESTERN ONTARIO of hope Jacqueline Mallet, Executive Director Margaret Anderson, Executive Director Laurent Lemay, Board President Michael Barrett, Board President NEWFOUNDLAND & LABRADOR TORONTO Annette Godsell, Executive Director Jane Marco, Chief Executive Officer Gerry Beresford, Board President Keith Graham, Board President I 10 I RMHC CANADA ANNUAL REVIEW 2013 - 2014 RMHC CANADA ANNUAL REVIEW 2013 - 2014 I 11 I COMBINED LEADERSHIP MEETING In early June, Ronald McDonald House Organizational Leaders from across Canada participated in a Combined Leadership Meeting, along with their Board Presidents, RMHC Canada and RMHC Global held at the newly opened RMH BC & Yukon in Vancouver. It was an active, engaging and information- packed two-day session, where we learned about the latest trends in philanthropy and new research about the role and impact of Ronald McDonald Houses. With dynamic discussions on our shared mission to grow funding and resources to continue to meet the needs of Canadian families with sick children, we left strengthened, inspired, and more committed than ever. IT’S ALL ABOUT giraffesfor breakfast with Mom I 4 I RMHC CANADA ANNUAL REVIEW 2013 - 2014 RMHC CANADA ANNUAL REVIEW 2013 - 2014 I 5 I RMHC CANADA, SUPPORTING In 2013, the 6,000 caring volunteers Ronald McDonald House and 213 dedicated sta bring RONALD McDONALD network of programs Ronald McDonald Houses to life HOUSES’ DELIVERY OF served 23,409 families. every day for our families. FAMILY CENTRED CARE 269,916 children and their families All 14 Canadian Ronald have been supported since the first McDonald Houses oer a Home for The need for Ronald McDonald House Canadian Ronald McDonald House Dinner Program for families – services continues to grow – last year opened in 1981. serving 40,762 dinners in 2013 alone! 1,250 families were on a waitlist and over 1,800 families were not accommodated due to lack of space.