2013/2014 Annual Report Part 1 - Year in Review | Part 2 - Water Consumption & Drought Response | Part 3 - Environmental & Social Sustainability Service Area
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2013/2014 ANNUAL REPORT PART 1 - YEAR IN REVIEW | PART 2 - WATER CONSUMPTION & DROUGHT RESPONSE | PART 3 - ENVIRONMENTAL & SOCIAL SUSTAINABILITY SERVICE AREA Navarre Redbank Havelock Timor Landsborough Bowenvale Alma Maryborough Centenary Reservoir Tullaroop Sugarloaf Avoca Reservoir Reservoir Bung Bong Craigie Lead Daisy Hill Dam Majorca Amphitheatre Talbot Talbot Reservoir Lexton Lexton Maryborough Reservoir Reservoir Clunes Hepburn Springs Smeaton Hepburn Reservoir Waubra Daylesford Kingston Broomfield Bullarto Reservoir Learmonth Newlyn Beaufort Lake Creswick Learmonth Cosgrave Reservoir Dean Burrumbeet Miners Rest Dean Blackwood Lake White Swan Reservoir Burrumbeet Reservoir Wilson’s Moorabool Ballarat Reservoir Reservoir Colbrook Gong Gong Reservoir Reservoir Kirk’s Wallace Bungaree Carngham Haddon Reservoir Gordon Snake Valley Ballan Lal Lal Smythesdale Reservoir Pittong Buninyong Scarsdale Napoleons Skipton Linton Enfield Dereel LEGEND Corindhap Rokewood Water pipeline Recycled water Wastewater treatment plants Water treatment plants Major roads Lakes and reservoirs Water district 0 4.75 9.5 19 Kilometres Sewer district 2 2013/14 ANNUAL REPORT PART 4 – CORPORATE INFORMATION | PART 5 – PERFORMANCE REPORT | PART 6 – FINANCIAL STATEMENTS | PART 7 – DISCLOSURE INDEX CONTENTS PART 1 – YEAR IN REVIEW PART 5 – PERFORMANCE REPORT About us 4 Statement of performance for the At a glance 5 2013/14 financial year 30-31 – Financial performance indicators Message from our Chair and Managing Director 6 – Water and sewerage service performance indicators Summary of financial results 7 – Customer responsiveness performance indicators – Environmental performance indicators Summary of financial performance 7 Statutory certification 32 PART 2 – WATER CONSUMPTION Objectives and performance report 33 AND DROUGHT RESPONSE VAGO report 34-35 Corporate water consumption 8 PART 6 – FINANCIAL STATEMENTS Major water users 8 Comprehensive operating statement for Water consumption report 9 the period ended 30 June 2014 36 Management of drinking water quality 10 Balance sheet 37 Drought response report 11 Statement of changes in equity 38 Cash flow statement 39 PART 3 – ENVIRONMENTAL AND Notes to the financial statements 40-78 SOCIAL SUSTAINABILITY Accountable officer’s and chief finance Environmental sustainability 12-14 and accounting officer’s declaration 79 Groundwater licences 14 Central region sustainable water strategy 15 PART 7 – DISCLOSURE INDEX Bulk entitlement reporting 16-17 Greenhouse gas emissions 18 Social sustainability reporting 19 PART 4 – CORPORATE INFORMATION Organisational structure 20 Corporate governance 21-22 Board of directors 23 Executive team 24 Employment data 25 Health and safety reporting 26 Access to information 27 Other Acts and applicable policies 27 Consultancy expenditure 28 Major works 29 Additional copies ISSN: 2203-9503 (Print) This annual report is available for viewing or download from ISSN: 2203-9511 (Online) Central Highlands Water’s website chw.net.au © State of Victoria, Central Highlands Water 2014. To minimise our impact on the environment we print limited numbers of this This publication is copyright. No part may be reproduced by any process report, so we encourage you to view this report online. If you require any except in accordance with the provisions of the Copyright Act 1968. additional printed copies, please contact Central Highlands Water at: This report has been printed on Ecostar 100% recycled stock. Email: [email protected] Phone: 1800 061 514 Post: PO Box 152 Ballarat VIC 3353 In person: 7 Learmonth Rd Wendouree VIC 3355 2013/14 ANNUAL REPORT 3 PART 1 - YEAR IN REVIEW | PART 2 - WATER CONSUMPTION & DROUGHT RESPONSE | PART 3 - ENVIRONMENTAL & SOCIAL RESPONSIBILITY PART 1 YEAR IN REVIEW ABOUT US Central Highlands Water (the Corporation, • identify current sewerage needs Our prices and service standards are CHW) is a regional water corporation and plan for future needs regulated by the Essential Services providing high quality drinking water, • develop and implement programs Commission. sewerage, trade waste and recycled for the recycling and reuse of water services to customers in Ballarat treated wastewater Capital investment for the year and surrounding towns. • investigate, promote and conduct Major water infrastructure projects Formerly known as the Central research into the provision of Highlands Region Water Authority, we included: sewerage services are one of 19 state-owned water • $3.0 M Lexton water supply project, businesses operating under the Recycled water providing a new reliable and secure guidance of the Victorian Water Act 1989. Class A recycled water produced at our water supply, partly funded under the Ballarat North Reclamation Plant reduces Small Town Water Quality Fund Our region demand on our water catchments and • $2.5 M Musical Gully dam safety Our area of operations encompasses supports greener open spaces. upgrade, ensuring the security of the potable water supply for Beaufort 9,275 square kilometres and incorporates We perform these functions in an and district the local government areas of Ballarat, environmentally sound way, recognising Central Goldfields, Golden Plains, the need to preserve landscape, fauna • $2.0 M Beales dam and Wilsons Hepburn, Pyrenees, Northern Grampians and flora. dam safety upgrade commenced and Moorabool. • $1.2 M Ballarat West managed aquifer Our promise recharge pilot project commenced Our services • $1.4 M Commencement of major We promise to provide quality water and works on the Maryborough clear We provide water supply and sewerage wastewater services fairly, efficiently and water storage tank to enhance water services through 65,188 water supply sustainably to communities in the security and asset life connections and 55,399 wastewater Central Highlands region. service connections to more than • $1.3 M Extensive investment in 137,000 people. An annual customer mains renewal projects throughout satisfaction survey is conducted. Our values the service area • Collaborate • $0.4 M Redbank groundwater Our core functions are: supply upgrade • Innovate Water • Deliver Major wastewater and sewerage • collect, store, treat, transfer and projects included: distribute water • Trust • $1.0 M Sewer main inflow/infiltration • manage and protect the water reduction program completed in supply system Corporate governance Ballarat catchment • identify current and future water needs Central Highlands Region Water • $0.9 M Maryborough biosolids reuse • develop and implement programs Corporation is a statutory body project with benefits extending to for the conservation and efficient use operating under the Water Act 1989. farmers and agriculture in the district of water The responsible Minister during the • $2.6 M Docwra St sewer rising main • educate the public about the reporting period was The Hon Peter renewal catering for present and water supply Walsh MLA, Minister for Water. future growth in Sebastopol Sewerage The Corporation operates under a • $2.0 M Ballarat South Wastewater • the efficient transfer, treatment and Statement of Obligations issued under Treatment Plant upgrade works disposal of sewage section 41 of the Water Industry Act 1994. continued throughout 2013/14. 4 2013/14 ANNUAL REPORT PART 4 – CORPORATE INFORMATION | PART 5 – PERFORMANCE REPORT | PART 6 – FINANCIAL STATEMENTS | PART 7 – DISCLOSURE INDEX AT A GLANCE 137,430 Total population serviced $93.8M Current operating revenue $881M Value of infrastructure, property, plant and equipment 176.13 Full-time equivalent employees 65,188 Total water supply connections 5,545 Non-residential customers 12,588ML Total water supply volume 15 Water treatment plants 30 Number of reservoirs 13 Number of diversion weirs 34 Number of groundwater bores 17 Bulk water entitlements held 2,444KM Length of water mains 47 Number of service basins and tanks 41 Number of water pumping stations 55,399 Total wastewater connections 7 Major trade waste customers 13 Wastewater treatment plants 10,711ML Total volume of wastewater treated 857ML Volume of effluent irrigated to land 1,358KM Length of sewer mains 100 Wastewater pump stations 2013/14 ANNUAL REPORT 5 PART 1 - YEAR IN REVIEW | PART 2 - WATER CONSUMPTION & DROUGHT RESPONSE | PART 3 - ENVIRONMENTAL & SOCIAL RESPONSIBILITY MESSAGE FROM OUR CHAIR Jeremy Paul AND MANAGING DIRECTOR Johnson O’Donohue Delivering quality water and This result is mainly due to a slight • partnering with Ballarat’s Begonia wastewater services, affordably and increase in water sales, growth within Festival to deliver an outstanding sustainably to our 137,000 plus our customer base, stronger cost community event. customers across our service area controls, savings across the capital • delivering recycled water and – this is Central Highlands Water’s expenditure program and reduced groundwater to support major stated aim. operating expenses. Ballarat community recreational The 2013/14 financial year has been an The resultant net cash flow from assets such as Lake Wendouree, important one for Central Highlands operating and investing activities of Ballarat Botanical Gardens and local Water. We have sharpened our focus on $8.7 M is our best result for more than sporting ovals. delivering customer value, improving our 10 years and has enabled the early • continuing to focus on and deliver service, investing in our people and repayment of sizable debt. non-revenue water programs reducing prices via the Living Victoria This is a significant achievement to ensure efficient