2019-20 Annual Report
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2019-20 ANNUAL REPORT our water our customers healthy living Traditional Owners Acknowledgement Central Highlands Water acknowledges the Traditional Owners/Peoples of the land on which we operate including Dja Dja Wurrung, Wadawurrung, Wurrundjeri Woi Wurrung, Tjap Wurrung, and Wotjobaluk, Jaadwa, Jadawadjali, Wergaia and Jupagulk Peoples. We pay our respect to the Elders of these communities past, present and emerging, acknowledging that they have been custodians of land and water for many centuries and that their continuing culture and contribution is important to the life of the region. Service area Navarre Redbank Havelock Timor Landsborough Bowenvale Alma Maryborough Centenary Reservoir Tullaroop Sugarloaf Avoca Reservoir Reservoir Bung Bong Craigie Lead Daisy Hill Dam Majorca Amphitheatre Talbot Talbot Reservoir Lexton Lexton Evansford Reservoir Reservoir Clunes Hepburn Springs Smeaton Hepburn Reservoir Raglan Waubra Daylesford Kingston Broomfield Bullarto Reservoir Wombat Learmonth Newlyn Beaufort Lake Creswick Reservoir Learmonth Cosgrave Reservoir Dean Burrumbeet Miners Rest Dean Blackwood Lake White Swan Reservoir Burrumbeet Reservoir Wilsons Moorabool Ballarat Reservoir Reservoir Colbrook Gong Gong Reservoir Reservoir Kirks Wallace Bungaree Carngham Haddon Reservoir Gordon Snake Valley Ballan Lal Lal Smythesdale Reservoir Pittong Buninyong Scarsdale Napoleons Skipton Linton Enfield Dereel 0 4.75 9.5 19 Kilometres Corindhap LEGEND Rokewood Water pipeline Recycled water Wastewater treatment plant Water treatment plant Major road Lake and reservoir Water district Sewer district 2 About this report Contents This annual report details Central Highlands Water’s operational and financial performance during 2019-20. Traditional Owners Acknowledgement 2 It has been prepared in accordance with the relevant Service area map 2 Ministerial Reporting Directions, Financial Reporting About this report 3 Directions and Financial Reporting Direction FRD30D – Standard Requirements for the Publication of Annual The Corporation 3 Reports. This stipulates the specifications for design, print Responsible Body Declaration 3 and stock selection to ensure minimisation of cost and environmental impact. PART 1 THE YEAR IN REVIEW The Corporation About Us 6 Central Highlands Region Water Corporation is a statutory Message from our Chair and Managing Director 7 body and is one of 19 state-owned water businesses in At a Glance 8 Victoria operating under the guidance of the Water Act Urban Water Systems Serviced by CHW 8 1989 (Vic). We operate in accordance with a Statement of Obligations issued by the Minister for Water, pursuant to the Summary of Financial Results 9 Water Industry Act 1994 (Vic). Central Highlands Water’s Strategic Framework 10 Board reports to the Minister for Water via the Department of Environment, Land, Water and Planning (DELWP). Our pricing Key Initiatives and Projects 11 and service standards are regulated by the Essential Services Key Priorities – Letter of Expectations 12 Commission (Victoria’s economic regulator of prescribed essential utility services). PART 2 CORPORATE REPORT 19 The Minister responsible for Central Highlands Water for the period 1 July 2019 to 30 June 2020 was The Hon. Lisa Neville PART 3 WATER CONSUMPTION MP, Minister for Water. AND DROUGHT RESPONSE 30 PART 4 ENVIRONMENTAL AND SOCIAL SUSTAINABILITY 33 Responsible Body Declaration In accordance with the Financial Management Act PART 5 PERFORMANCE REPORT 43 1994, I am pleased to present Central Highlands Victorian Auditor-General’s Report (VAGO) 46 Water’s Annual Report for the year ending 30 June 2020. PART 6 FINANCIAL REPORT 48 Comprehensive Operating Statement 48 Balance Sheet 49 Statement of Changes in Equity 50 Cash Flow Statement 51 Dr Jeremy Johnson AM Notes to the Financial Statements 52 Chair Central Highlands Region Water Corporation Accountable Officer's and Chief Finance and Accounting Officer's Declaration 87 Victorian Auditor-General’s Report (VAGO) 88 30 October 2020 PART 7 DISCLOSURE INDEX 90 Additional copies ISSN: 2203-9503 (Print) This annual report is available for viewing or download from ISSN: 2203-9511 (Online) Central Highlands Water’s website, www.chw.net.au © State of Victoria, Central Highlands Water 2020. To minimise our impact on the environment, we print limited numbers of This publication is copyright. No part may be reproduced by any process this report and we encourage you to view this report online. If you require except in accordance with the provisions of the Copyright Act 1968. any additional printed copies, please contact Central Highlands Water at: This report has been printed on ecoStar 100% recycled stock. Email: [email protected] Phone: 1800 061 514 Cover image: Moorabool Falls, Michael Dwyer (Project Manager Capital Post: PO Box 152 Ballarat Vic 3353 Delivery) Ballarat South Wastewater Treatment Plant Solar Installation, In person: 7 Learmonth Rd Wendouree Vic 3355 Ballarat Begonia Festival February 2020 Water Cycle Installation, Jenna ABN: 75 224 340 348 Cashmore (Laboratory Signatory Biologist) Algae Identification. Central Highlands Water 2019-20 Annual Report 3 Ballarat North Wastewater Treatment Plant solar array 4 PART 1 THE YEAR IN REVIEW Central Highlands Water 2019-20 Annual Report PART 1 THE YEAR IN REVIEW 5 PART 1 THE YEAR IN REVIEW ABOUT US Our Vision Our core functions are: Our Water, Our Customers, Healthy Living Water supply Our Mission • collect, store, treat, transfer and distribute water • manage and protect the water supply system Together, we provide quality water and wastewater services, • identify current and future water needs safely, efficiently and sustainably to communities in the Central Highlands Region. • develop and implement programs for the conservation and efficient use of water Our Values • educate the public about the water supply Integrity Sewerage Teamwork • efficient collection, transfer, treatment and Leadership disposal of sewage Care • identify current sewerage needs and plan for future needs Central Highlands Water (referred to as CHW or the Corporation in this report) is a regional water corporation • develop and implement programs for the recycling and providing drinking water, sewerage, trade waste and recycled reuse of treated wastewater water services to customers throughout the Central • investigate, promote and conduct research into the Highlands Region of Victoria. provision of sewerage services Our region Trade waste • partner with industrial and commercial customers and CHW services a large geographical region of 9,275 square the community to provide environmentally friendly kilometres and manages 15 distinct water supply systems operating systems for the delivery, treatment and disposal and 13 wastewater systems in the local government areas of of trade waste Ballarat, Central Goldfields, Golden Plains, Hepburn, Pyrenees, Northern Grampians, Moorabool and Corangamite. Recycled water Our services Provide recycled water that supports us to: • reduce demand on our water catchments We provide water supply and sewerage services through 72,128 water supply connections and 62,475 wastewater • help us save a significant amount of drinking water service connections to 152,273 residents throughout the • reduce the amount of wastewater discharged to Central Highlands region. Throughout 2019-20, significant regional waterways customer and community engagement occurred to enable • provide a safe, alternative water source for gardening, CHW to gain a better understanding of our customers’ irrigation of public parks, golf courses, sporting ovals and needs and expectations, and to assist in planning services recreational lakes. for the future. CHW performs these functions in an environmentally sound way, recognising the need to preserve landscape, fauna and flora. 6 PART 1 THE YEAR IN REVIEW MESSAGE FROM OUR CHAIR AND MANAGING DIRECTOR On behalf of the Central Highlands Water (CHW) Board welcomed over 60,000 visitors. We were also the major and our staff, we are pleased to present the community partner of the Ballarat International Foto Biennale, 2019-20 Annual Report on our operations to Government, an international event which ran from August to October 2019 our customers, communities and key stakeholders. and showcased our own CHW exhibition, Waterworks. Traditional Owners Acknowledgement Continuing customer focus In opening, we wish to acknowledge the Traditional Owners/ Reaffirming our customer focus has been a key strategy Peoples of the land on which we operate including Dja Dja throughout the year and we have initiated and trialled a range Wurrung, Wadawurrung, Wurrundjeri Woi Wurrung, Tjap of new initiatives we believe will continue to improve our Wurrung, and Wotjobaluk, Jaadwa, Jadawadjali, Wergaia and customers’ experience moving forward. These have included Jupagulk Peoples. a more user-friendly website, incorporating improved online functionality, such as Live Chat, and an online developer We look forward to continuing the positive relationships we consent platform. These online tools have become even have developed with Traditional Owners and Aboriginal And more important as we move through the COVID-19 pandemic. Torres Strait Islander Peoples as we continue to implement our We continue to engage and work closely with local land Reflect Reconciliation Action Plan and work towards finalising developers on a range of important matters. and implementing our Innovate Reconciliation Action Plan. In addition to the above, and as part of our pandemic