“We tend to forget how many excellent leaders can be found in the world of sport and how much we can learn from them. Professors Guenzi and Ruta’s book is very readable and full of best practices we can easily apply in the corporate world. Guiding the reader through so many examples, this book shows that you do not need to have an MBA to be an effective leader. One of the many benefits of this book is that, for a manager, it is easier to remember examples of great leaders if they come from the world of sports than if they are issued from the corporate world.” Marco Ortolina General Manager Accessories EMEA, General Electric Healthcare “No other business like sport sees team leaders exposed to such an extreme pressure of delivering results through people in a very limited span of time. By combining real experiences of prominent team leaders in different sports with organizational theories and models, the authors brilliantly drive the reader through the most insightful aspects of modern leadership, also providing a different and interesting perspective on some popular sports. A must-read book for all of those who lead people in a competitive business environment with the high probability of finding a great deal of ready to use hints and lessons for being more effective in their day-to-day business life.” Adriano Costantini Region Vice President, Ecolab “Leadership is not a matter of means: acquiring the mentality of a winner means first becoming at ease and self-confident, acting in alignment with your own principles by making the most of what you do have rather than complaining about what you don’t have. Success is a question of desire. In this book executives will find many interesting examples about how to make this happen in teams.” Claude Imauven President, Saint-Gobain Construction Products, France “It is impressive how Paolo Guenzi and Dino Ruta underline and emphasize the impor- tance of coaching as the basis for successful team leadership. Leading Teams will line up in the list of the remarkable coaches they introduce in their study, not only as a title, but as a valuable dictionary for success.” Lars Svalin Vice President, Ultradent Products Inc, Germany “Professors Guenzi and Ruta’s book is a must-read for any business leader. It highlights a practical approach to successful management in sports and as such it represents a very good resource tool. One must not forget that leadership is efficient when clear procedures and processes are established, but also a key ingredient to success is when the right workforce is in place to deliver the required objectives. The leader’s ability to ‘connect’ with each employee is crucial.” Hicham El Amrani Secretary General, Confederation of African Football “There was an excellent manager who, when promoted to an executive position, discovered his managerial skills weren’t enough. To lead his staff, he needed to become a leader, and quickly. He read books, many by sports leaders, and he sought advice. He found only anecdotes … about the art of leadership. This man needed science, the kind that Paolo Guenzi and Dino Ruta provide in Leading Teams.” John Genzale Academic Director, Columbia University Graduate Sports Management Program and founding editor of SportsBusiness Journal, New York, USA “Professors Dino Ruta and Paolo Guenzi have provided, for people like me who are keen sportsmen but also Human Resources Directors, not only an enjoyable read but also a real manual, which suggests useful models that leaders and their teams can follow in order to achieve better results. In a context such as the present one, where organizations must be able to respond to a lot of changes and challenges, the role of team leaders is fundamental to provide identity and credibility within the group.” Roberto Zecchino Human Resources and Organization Director South Europe at Robert Bosch, Milan, Italy LEADING TEAMS Tools and Techniques for Successful Team Leadership from the Sports World Paolo Guenzi and Dino Ruta This English language edition published by John Wiley & Sons Ltd © 2013 Paolo Guenzi and Dino Ruta Figures on the following pages are © 2013 Dino Ruta: 11, 19, 29, 49, 61, 101, 147, 157, 158, 172, 177, 180, 194 The book is a joint effort of the two authors, who together have created Chapters 1, 2, 3 and 6,while Chapter 4 is attributable to Dino Ruta and Chapter 5 to Paolo Guenzi. Under the Jossey-Bass imprint, Jossey-Bass, 989 Market Street, San Francisco CA 94103–1741, USA www.jossey-bass.com Registered office John Wiley and Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, United Kingdom For details of our global editorial offices, for customer services and for information about how to apply for permission to reuse the copyright material in this book please see our website at www.wiley.com. Based on the original Italian edition: Team leadership: Idee e azioni tra sport e management published in 2010 by Egea SpA, Milan. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, except as permitted by the UK Copyright, Designs and Patents Act 1988, without the prior permission of the publisher. Wiley publishes in a variety of print and electronic formats and by print-on-demand. 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Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with the respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. It is sold on the understanding that the publisher is not engaged in rendering professional services and neither the publisher nor the author shall be liable for damages arising herefrom. If professional advice or other expert assistance is required, the services of a competent professional should be sought. A catalogue record for this book is available from the British Library. ISBN 978–1–118–39209–6 (hardback) ISBN 978–1–118–39210–2 (ebk) ISBN 978–1–118–39211–9 (ebk) ISBN 978–1–118–39212–6 (ebk) Set in 11.5/15 pt Bembo by Sparks – www.sparkspublishing.com Printed in Great Britain by TJ International Ltd, Padstow, Cornwall To Stefania, Sofia, and Elena: the team I love most. And to all of our fans! Paolo Guenzi To sport, a metaphor for life. Dino Ruta The authors have decided to donate their royalties from this book to the charity La Gotita – www.lagotitaonlus.org v CONTENTS Foreword ix Introduction 1 1 Why Sport and Management? 5 2 Management Models of Team Leadership 39 3 A New Team Leadership Model 75 4 The Team Leader as Manager 99 5 The Team Leader as Coach 171 6 Team Leadership: A Word from the Coaches 243 Carlo Ancelotti 243 Don Casey 248 Sasha Djordjevic 255 John Kirwan 260 Marcello Lippi 265 Roberto Mancini 272 Dan Peterson 278 Simone Pianigiani 284 Cesare Prandelli 289 Arrigo Sacchi 293 vii CONTENTS Emilio Sánchez 300 Julio Velasco 307 Gianluca Vialli 310 Who’s Who of Sports Coaches 317 Index 331 viii FOREWORD Born in 1965 in Imola, Stefano Domenicali has been the team principal of the Ferrari Formula One racing team since January 1, 2008. He has played a major role in Ferrari’s victories in the Formula One championships during the 2000s. After initially overseeing development of the Mugello Circuit, in 1995 he became head of personnel at Ferrari’s sports department, also handling sponsorships. In late 1996 he took over as team manager. After serving as head of logistics, from 2002 until 2007 he became sports director, supervising every race and handling relations between the team and the racing authorities. If, in the history of business, there is an emblematic case of the link between sports and business management, that case is no doubt Fer- rari: a company born from a sporting spirit that has always closely connected competition with production. This connection is not only economic (production financed the races) but managerial and administrative as well. This natural inclination in Ferrari by now has become the gen- eral modus operandi for two basic reasons. First, sports have a major social and economic impact, and, as a result, a series of elements are ix FOREWORD needed that are not only related to technical and sports specifications, but that are also based on people. These have to facilitate effectively the integration of people with a variety of backgrounds, often with different personality traits. This is particularly important when it comes to high-level sports, where it’s not uncommon to find strong individuals who have to be guided according to a group rationale.