Virtual Improving Customer Experience and Citizen
Local Government & Municipalities Virtual Improving Customer Experience and Citizen Engagement in Local Government Creating an effective multi-channel customer experience strategy to meet expectations and manage cost to serve CLICK HERE TO REGISTER Online Wednesday, 19 May 2021 | 09:00am NZST Agenda Overview Speakers Reasons to Attend Local Governments provide numerous services across Gareth Green Find out how to effectively keep up with several channels every day. In most cases, these are Chief Executive, growing customer expectations and delivered on shrinking budgets and compete with the Taupo District Council demands evergreen task of meeting the needs and expectations of our increasing populations New Zealand-wide. Tracey Lee Understand how to maximise the use While citizens don’t get to choose their council, as Chief Executive, of existing technology and harness this depends on where they reside, it’s unanimous and benefits of new innovative and Plymouth City Council, UK essential that every council prioritises the delivery of a emerging technologies great multi-channel customer experience to all residents, businesses and visitors to ensure the prosperity of Debbie Lascelles Learn how to adapt your customer the region, buoy the local economy, and maintain the Group Manager Strategy and experience strategy to a growing and changing population and city liveability of the community. Community Services, Waipa District Council Creating an effective multi-channel customer experience Identify how to put the customer at the is paramount to this paradigm, and in order to embrace Vibhuti Chopra centre of everything you do when planning, improvements well, the focus rests on all key areas: Director Strategy Partnerships and Growth, designing, and delivering services technology, data, people, service design and delivery and Upper Hutt City Council service channels.
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