Sustainability Report 2013 Toward Sustainable Growth www.jasamarga.com 33 A PRIMER ON JASA MARGA 67 113 ENVIRONMENTAL PRODUCT 57 RESPONSIBILITY RESPONSIBILITY ECONOMIC GROWTH 107 IMPROVEMENT JASA MARGA CarES About Our Theme Starting with the construction and management of the first toll road in Indonesia, linking Jakarta-Bogor-Ciawi, which was completed in the 1970s, Jasa Marga has continued to grow and strengthen and has taken its place as Indonesia’s leading toll road operator. With originally only 59 km of toll-charged highway under its management, this has now expanded to 560 km with 16 routes fully operational to support the smooth and efficient transportation of goods and people, which in turn supports the increasing rate of economic growth in Indonesia. Economic development and truely even development are necessary to create welfare for the people. With increasing prosperity promising a bright future, Jasa Marga has the opportunity to grow its business. Jasa Marga believes it has the ability to take advantage of these growth opportunities and is moving quickly to transform itself, balancing competence and performance, designing programs for the construction of excellent highways and realizing activities to guarantee sustainable growth, namely growth that is based on a foundation of performance that balances economic achievement, social welfare and environmental conservation, which in turn will ensure a better quality of life for future generations. Contents GRI G4 Core Index 02 A Primer on Jasa Marga 33 Jasa Marga Cares 107 2013 Sustainability 07 Sustainability Governance 43 Product Responsibility 113 Performance Overview Economic Growth 57 Laporan Pengecekan 118 Message from 13 Improvement Kesesuaian Dengan GRI The President Director Environmental 67 G4 Core Sustainability 19 Responsibility Response Sheet on Jasa 119 Performance, Awards and Jasa Marga’s Human 81 Marga Sustainability Certification in 2013 Resources Development Report 2013 About This Report 27 2013 Sustainability Report 1 GRI G4 Core Index Indicator Disclosures Page Assurance GENERAL STANDARD DISCLOSURES Strategy and Analysis G4-1 Statement from the Board of Commissioner and Board of Director 7 Organizational Profile G4-3 Name of the organization. 33 G4-4 Primary brands, products, and services. 34 G4-5 location of the organization’s headquarters. 33 G4-6 Location of the organization’s operates that are covered in the report. 33 G4-7 Nature of ownership and legal form. 33 G4-8 Markets served 35 G4-9 Scale of the organization 36 G4-10 Profle of the employees 96 G4-11 Collective bargaining agreements. 83 G4-12 the organization’s supply chain. 36 G4-13 Significant changes during the reporting period 36 G4-14 Precautionary approach or principle addressed 36, 50 G4-15 Externally developed economic, environmental and social charters, 36, 48, 103 principles, or other initiatives G4-16 List memberships of associations 36, 48 Identified Material Aspects and Boundaries G4-17 The entities included in the organization’s consolidated financial 29 statements that are covered by the report. G4-18 Process for defining the report content and the Aspect Boundaries and 29 how the organization has implemented the Reporting Principles for Defining Report Content. G4-19 List all the material Aspects identified in the process for defining report 30, 51 content. G4-20 Aspect Boundary within the organization 30 G4-21 Aspect Boundary outside the organization. 30 G4-22 Effect of any restatements of information provided in previous reports, 27 and the reasons for such restatements. G4-23 Significant changes from previous reporting periods in the Scope and 27 Aspect Boundaries. Stakeholder Engagement G4-24 List of stakeholder groups engaged by the organization. 51 G4-25 Basis for identification and selection of stakeholders 51 G4-26 The organization’s approach to stakeholder engagement 51 G4-27 Key topics and concerns that have been raised through stakeholder 51 engagement. 2 PT Jasa Marga (Persero) Tbk Indicator Disclosures Page Assurance Report Profile G4-28 Reporting period 27 G4-29 Date of most recent previous report (if any). 27 G4-30 Reporting cycle 27 G4-31 Contact point for questions regarding the report or its contents. 31 G4-32 The ‘in accordance’ option chosen, GRI Content Index and cross 27 reference to External Assurance report G4-33 The organization’s policy and current practice with regard to seeking 31 external assurance for the report. Governance G4-34 Governance structure of the organization, including committees of the 43 highest governance body. Ethics and Integrity G4-56 The organization’s values, principles, standards and norms of behavior 38, 40, 48 SPECIFIC STANDARD DISCLOSURES CATEGORY: ECONOMIC Aspect: Economic Performance G4-DMA Disclosure Management Approach (DMA) 59 G4-EC1 Direct economic value generated and distributed 59 G4-EC3 Coverage of the organization’s defined benefit plan obligations 94 Aspect: Market Presence G4-DMA Disclosure Management Approach (DMA) 84 G4-EC5 Ratios of standard entry level wage compared to local minimum wage 84, 85 Aspect: Indirect Economic Impacts G4-DMA Disclosure Management Approach (DMA) 107-109 G4-EC7 Development and impact of infrastructure investments and services 108 supported G4-EC8 Indirect economic impacts 60 CATEGORY: ENVIRONMENTAL Aspect: Energy G4-DMA Disclosure Management Approach (DMA) 72 G4-EN3 Energy consumption within the organization 72 G4-EN6 Reduction of energy consumption 72 2013 Sustainability Report 3 Indicator Disclosures Page Assurance Aspect: Emissions G4-DMA Disclosure Management Approach (DMA) 72-73 G4-EN15 Direct greenhouse gas (GHG) emissions (Scope 1) 73 G4-EN19 Reduction of greenhouse gas (GHG) emissions 72 CATEGORY: SOCIAL SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK Aspect: Employment G4-DMA Disclosure Management Approach (DMA) 86 G4-LA1 New employee hires and employee turnover 86 G4-LA2 Benefits provided to full-time employees that are not provided to 93 temporary or part-time employees Aspect: Occupational Health and Safety G4-DMA Disclosure Management Approach (DMA) 98 G4-LA6 Injury and rates , occupational diseases, lost days, and absenteeism, and 98, 102 total number of workrelated G4-LA8 Health and safety topics covered in formal agreements with trade 98 unions Aspect: Training and Education G4-DMA Disclosure Management Approach (DMA) 90 G4-LA9 Average hours of training per year per employee 90 G4-LA10 Programs for skills management and lifelong learning that support the 92 continued employability of employees and assist them in managing career endings G4-LA11 Employees performance and career development reviews 86, 92 Aspect: Diversity and Equal Opportunity G4-DMA Disclosure Management Approach (DMA) 86 G4-LA12 Composition of governance bodies and breakdown of employees 85, 96 Aspek Remunerasi yang setara G4-DMA Disclosure Management Approach (DMA) 84-85 G4-LA13 Ratio of basic salary and remuneration of women to men 85 Aspect: Supplier Assessment for Labor Practices G4-DMA Disclosure Management Approach (DMA) 51 G4-LA14 Percentage of new suppliers that were screened using labor practices 51 criteria 4 PT Jasa Marga (Persero) Tbk Indicator Disclosures Page Assurance SUB-CATEGORY: HUMAN RIGHTS Aspect: Freedom of Association and Collective Bargaining G4-DMA Disclosure Management Approach (DMA) 84 G4-HR4 Operations and suppliers identified in which the right to exercise 84 freedom of association and collective bargaining may be violated Aspect: Supplier Human Rights Assessment G4-DMA Disclosure Management Approach (DMA) 51 G4-HR10 Percentage of new suppliers that were screened using human rights 51 criteria SUB-CATEGORY: SOCIETY Aspect: Local Communities G4-DMA Disclosure Management Approach (DMA) 63, 107 G4-SO1 Percentage of operations with implemented local community 63, 107 engagement, impact assessments Aspect: Anti-corruption G4-DMA Disclosure Management Approach (DMA) 104 G4-SO4 Communication and training on anti-corruption policies and 104 procedures G4-SO5 Confirmed incidents of corruption and actions taken 104 SUB-CATEGORY: PRODUCT RESPONSIBILITY Aspect: Product and Service Labeling G4-DMA Disclosure Management Approach (DMA) 116 G4-PR5 Results of surveys measuring customer satisfaction 116 2013 Sustainability Report 5 Jembatan Cikubang, Cipularang. 2013 Sustainability Performance Overview Message from The President Director Sustainability Performance, Awards and Certification in 2013 About This Report A Primer on Jasa Marga Sustainability Governance Economic Growth Improvement Environmental Responsibility Jasa Marga’s Human Resources Development Jasa Marga Cares Product Responsibility 6 PT Jasa Marga (Persero) Tbk 2013 Sustainability Performance Overview 2013 Sustainability Report 7 2013 Sustainability Performance Overview 2013 Sustainability Performance ECONOMIC PERFORMANCE OVERVIEW Overview (Rp billions) Message from Economic Value Obtained1 Economic Value Retained4 The President Director Sustainability Performance, Awards and Certification in 2013 About This Report A Primer on Jasa Marga Sustainability Governance Economic Growth Improvement 4,989 5,725 6,334 1,185 1,440 1,429 Environmental Responsibility 2011 2012 2013 2011 2012 2013 Jasa Marga’s Human Resources 2 3 Development Distributed Economic Value Contribution to State Revenues Jasa Marga Cares Product Responsibility 3,804 4,284 4,904 943 1,142 1,061 2011 2012 2013 2011 2012 2013 COMMUNITY DEVELOPMENT Total RP BILLION Community Development (including administrative Funds Distributed 14.7 costs) 1. Economic Value