Productivity in the Service Sector: Retail Industry Recent Trends and Prospects for APO Member Countries 1 Chief Expert Toshiyuki Matsuura 2 Keio Economic Observatory, Keio University 1 We would like to thank Prof. Jonathan Haskel for helpful comments and suggestions. 2 e-Mail:
[email protected] Asian Productivity Organization 0 Contributors Chief Expert Japan Prof. Toshiyuki Matsuura Assistant Professor, Keio Economic Observatory Keio University 2-15-45 Mita, Minato-ku Tokyo 108-8345 Telephone/Fax: 81-3-5427-1479 e-Mail:
[email protected] National Experts India Prof. Uniyal Dwarika Prasad Dean, Chitkara Business School Chitkara University Barotiwala, Hiamchal e-Mail:
[email protected] Indonesia Dr. Handito Hadi Joewono Chairman of Permanent Committee on Education, Training and Apprenticeship of Indonesia Chamber of Commerce and Industry and Chief Strategy Consultant of ARRBEY Menara Kadin Indonesia, Jl. HR. Rasuna Said X-5 Kav 2-3 Jakarta 12950 Telephone: 62-21-5274485 Fax: 62-21-53664869 e-Mail:
[email protected] Republic of Korea Dr. Keun Hee Rhee Senior Researcher Korea Productivity Center 122-1 Jeokseon-dong, Jongro-ku Seoul 110-751 Telephone: 82-2-7241054 Fax: 82-2-7241050 e-Mail:
[email protected] Malaysia Mr. Ramli Idris Associate Consultant Quest Consulting Group 9-5 Jalan 8/146, Bandar Tasik Selatan, Sg. Besi, 57000 Kuala Lumpur e-Mail:
[email protected] Thailand Ms. Suchira Simma Decision Support System Assistant Department Manager CP. Seven Eleven Public Co., Ltd. Sibunruang 1 Bldg., 6th Floor, 283 Silom Road, Bangrak Bangkok 10500 Telephone: 66-2-6771305 Fax: 66-2-6311446 Asian Productivity Organization 1 e-Mail:
[email protected] Mr.