fall 2016

Com munity Con nection s Greetings from the Payne School!

hat does “com- and guided by a team of ex- Diego County and actively partnering with munity engage- ceptional, trailblazing faculty local trade associations such as the San ment” mean? and staff.Passion is present Diego Hotel Motel Association, California Those of us in- in all things, and is the com- Restaurant Association—San Diego Chapter, volvedW in creating the annual mon denominator that ener- and Meeting Professionals International— Payne School newsletter strug- gizes our reach. San Diego Chapter. Faculty and alumni hold- gled slightly with narrowing a Of course, we could not do ing prestigious national positions, such as Dr. definition as it applies to our any of this without our com- Katherine Spilde, newly appointed to the Na- programs and constituency. munity partners. Dean Joyce tional Center for Responsible Gaming Board Seeking guidance, I looked it up, Gattas and our Advisory of Directors. Alumni such as Sean Brody ’09, and surprisingly, Wikipedia of- Carl Winston, Director, L. Robert Board Chair Patti Roscoe rec- ‘12 creating 20+ jobs and sustainable liveli- Payne School of Hospitality & fered a pretty good option: Tourism Management ognized this vital connection hoods in Liberia through Kwepunha Retreat; “Community engagement re- some 18 years ago when they the large number of Payne School students fers to the process by which com- partnered with Bob Payne (our annually studying abroad; and our growing munity benefit organizations and individuals featured donor this issue, page 4) and SDSU success with The Marriott China Hospital- build ongoing, permanent relationships for President Stephen Weber to launch a vi- ity Education Initiative (CHEI). Our school the purpose of applying a collective vision for sionary public/private partnership. Today, makes things happen, and I invite you to cel- the benefit of a community.” under the leadership of SDSU President El- ebrate with me in the pages ahead. This is precisely how the Payne School liot Hirshman and Provost Chukuka Enwe- As always, your input is important to us, connects to the world around us. Our mis- meka, we have a strategic plan that focuses as is your participation. Whether that is sion remains to be the most personalized on student success (last year’s newsletter serving on a committee, being a guest lec- school of its kind. To this end, we proudly theme), community engagement (this year’s turer, supporting student programs, or con- and consistently produce highly motivated, newsletter focus), and research & creative tributing much needed scholarship funds, qualified, and energetic problem solvers endeavors (easy to guess what we will ap- please feel free to contact me about any of through every program of the school. Stu- proach in next year’s issue). these activities, or to share your thoughts. dents then become alumni who are recog- We are proud of our commitment to our Thank you for being a valuable member nized leaders. These remarkable individuals, local, national, and global communities. of our community. • as both students and alumni, are educated Mentoring high school students across San

—Carl Winston, Director, L. Robert Payne School of Hospitality & Tourism Management

Sean Brody in Liberia.

Dr. Katherine Spilde and TGSA students with NIGA Chairman Ernie Stevens. Members of the Marriott CHEI Regional Forum.

2 l. robert payne school of hospitality & tourism management | fall 2016 Studying Abroad and Exporting Expertise

hat an excit- strong backgrounds. It also paid internships are also available through ing time for the serves as an invaluable net- other hotel brands such as Hyatt, Starwood, Payne School! working opportunity that and Omni. Conversation yields results indefinitely. In collaboration with The J. Willard and atW The J. Willard and Alice S. Development of self- Alice S. Marriott Foundation, we have cre- Marriott Foundation Student awareness. At times we im- ated community outreach to China through Center for Professional Devel- pose limitations on ourselves our China Hospitality Education Initiative opment about our community that hinder our progress to- (CHEI) [see page 25 for more information]. engagement is frequent as it ward our goals. By stepping CHEI’s purpose is to enhance hospitality ed- stewards our efforts locally, na- outside the familiar and en- ucation, leading to rewarding careers for the tionally, and globally. Not only Brian Blake, Director, The J. countering different people next generation of China’s hospitality and Willard and Alice S. Marriott are we passionate about pro- Foundation Student Center for and places, students gain an tourism leaders. We have seen outstanding viding international experiences Professional Development enhanced understanding of results from industry and education combin- for our students but we are also themselves through the world ing expertise and resources to meet a critical focused on exporting our exper- around them. need on a global level, so much so that we tise to the international hospitality, recre- Understanding of another culture. Liv- are pursuing collaboration with a Japanese ation, and tourism learner. ing and learning in an unfamiliar environ- university (Meiji Gakuin University) to pro- The past year has yielded the largest num- ment adds to an understanding of world vide online curricular offerings. The country ber of Payne School students to date study- cultures, which in turn enhances growth is just starting to offer education in hospi- ing abroad. Over 85 students have taken on personally, as a member of a team, and as tality to its people, a critical time to do so as a mixture of two to six week sessions, full a leader. they prepare for hosting the 2020 Summer semester/summer studies, or full year im- The opportunity to study internationally Olympics in Tokyo. mersion for its immeasurable value in 22 dif- keeps what is learned in the classroom rel- The opportunities the Payne School pro- ferent countries ranging from Australia to evant on a level that challenges and excels. vides students beyond the four walls of the Ecuador, Spain to Thailand. Associate Direc- With a renewed sense of the world, students classroom are something that gives us a tor Christina Jeffries and I explain that study expand their possibilities because they know competitive edge. We are proud to play a abroad provides the following: that if they can think it, they can achieve it. role in educating and fostering future inter- Education enhancement. An experience The Payne School also provides students national industry leaders. • to study internationally adds a new perspec- from other countries with unique academic tive to a student’s academics. They will see and career opportunities throughout the things from another point of view, which United States as well as an exported educa- assists in developing analytical and critical tional service. Since 2008, the Payne School thinking skills. and the Walt Disney Company have worked —Brian Blake, Director, Resume building. Study in another coun- together to provide international students The J. Willard and Alice S. Marriott try adds a new dimension to one’s career with the opportunity to receive a certificate Foundation Student Center for planning. In an age of global economies and in hospitality and tourism management and Professional Development technology, experience abroad distinguishes work as a paid intern at Disneyland. Similar

Adventures abroad! CHEI students in the culinary classroom.

fall 2016 | l. robert payne school of hospitality & tourism management 3 donor feature: l. robert payne Contribution that Impacts an Industry ntering the halls he became a management For SDSU, Mr. Payne is a beloved volun- of the L. Robert Payne trainee with Jack in the Box, teer leader. He is an SDSU Distinguished School of Hospitality excelling to Vice President Alumni, Alumnus of the Year, and has re- and Tourism Manage- of Operations and earning a ceived an honorary doctorate from the uni- Ement, one is struck by the red seat on the Board of Direc- versity. He contributed a lead gift to name wall adorned with the inspiring tors. He developed Conti- the Parma Payne Goodall Alumni Center and story of the school’s namesake nental Restaurant Systems, was integral in the founding of the Entrepre- and his advice for its students. a chain of dinner house res- neurial Management Center, The Campa- There is a feeling of excitement taurants, which he later sold nile Foundation, and the Director’s Cabinet for what their future holds while to Ralston Purina. He has for Athletics. Most notably, it is Mr. Payne’s Bob Payne offering a feeling of home. owned and operated hotels. contribution to and support of the School “Don’t try to figure out what He was a founder and Chair- of Hospitality and Tourism Management for you’re going to do the rest of your life. When- man of the Board of Grossmont Bank. Today, which he is recognized, the first school in ever I say that to a roomful of students, I he is the president and CEO of Multi-Ven- SDSU history to be named after an alumnus. can almost see the sigh of relief. I’ve been tures, Inc., a real estate investment and man- “I chatted with (former) SDSU President thanked for that statement more than any agement company. Steve Weber about where the program was other I’ve made,” declares Bob Payne. With a Mr. Payne’s professional legacy is some- headed. There is significant wisdom in hav- school that boasts a 99% job placement rate thing to be revered; equally as admirable ing a hospitality and tourism management for its graduates, Mr. Payne, through his fi- is his unwavering commitment to volun- school, and I recognized the impact it would nancial generosity, has provided access to teerism and philanthropy. He has dedicated have developing leaders of the industry. I an education that enables students to navi- significant time to the San Diego commu- had a good connection with Director Carl gate their success with confidence. Through nity, serving on the boards of many orga- Winston, was impressed with his work, and his honest mentoring, he has gifted students nizations including Sharp Health Care, wanted to ensure continued success,” ex- with an inspiring perspective that nurtures Holiday Bowl, and the Boys & Girls Clubs plained Mr. Payne. their openness to receive amazing and un- of San Diego, Inc. He was named Mr. San “Bob is a known and respected leader in expected opportunities. Diego in 2009 by the Downtown Rotary and our industry,” said Director Carl Winston. An alumnus of San Diego State College, has also been honored by the San Diego “He has already opened many doors for our Mr. Payne is the embodiment of his own ad- Convention and Visitors Bureau, Junior students. But now when they go out in the vice. He served as a pilot in the United States Achievement, the YMCA, and the United world and meet with people, they have that Air Force. Upon returning to San Diego, Cerebral Palsy Association. extra credibility of Bob Payne’s name on their resume. It’s very meaningful.” Payne’s investment developed a public/ private partnership that created a nation- ally competitive hospitality program that re- ceives national and international notoriety. It also has provided a means to extraordi- nary opportunity for generations of industry leaders, a perfect reflection of the character of Bob Payne. •

“Don’t try to figure out what you’re going to do the rest of your life. Whenever I say that to a roomful of students, I can almost see the sigh of relief. I’ve been thanked for that statement more than any other I’ve made.” Bob Payne with Director Carl Winston and students of the L. Robert Payne School of Hospitality & Tourism Management.

4 l. robert payne school of hospitality & tourism management | fall 2016 alumni feature: zack parker ‘06 International Change Maker ack parker ‘06 is an and sanitary conditions in the ambitious entrepre- coastal communities of Papua neur. Shortly after New Guinea, and educates lo- graduating from the cals on how to identify issues ZHTM program, he ventured off and create solutions. The pro- on a seven-month surfing trip gram has also expanded to in- with his best friend. While in clude work in Nicaragua. “If I Papua New Guinea, in search left the world tomorrow, Walu of the best wave, Zack’s world International would be one of changed. He discovered the my proudest achievements in Zack Parker ‘06 Zack with his friend, Rahihi, in Papua New Guinea. challenged conditions under my life,” said Zack. which the local community After completing his MBA lived: no running water, filth-laden…an over- program, Zack moved to San Francisco to having his co-founders and co-workers say all unhealthy environment. Not surprisingly, launch ishBowl, which allowed businesses that they would work with him on future dysentery and cholera were large contributors to create customized in-store video playl- projects. to death throughout the country. Although the ists based off of the brands that are sold in In his continued spirit of entrepreneur- problem was rampant and significant, Zack that business. ishBowl’s playlists helped in- ship, Zack created an opportunity for him- was inspired to make significant change, em- crease sales at the point of self to work remotely as a ploying his entrepreneurial spirit to improve purchase, communicate di- mentor for start-ups and the conditions of an entire country. rectly with customers, and a consultant for U.S. and While an MBA student at SDSU, he and a control the brand across “If I left the world Latin-based companies team of fellow management students used the entire chain. ishBowl’s tomorrow, Walu while spending an en- the state of affairs in Papua New Guinea aggregation technology au- International would tire year in South Amer- as the basis for their sustainable business tomatically updated playl- be one of my proudest ica and Europe. He has plan class project, and Walu International ists through a hardware achievements in my life.” recently taken a role as was born. The team secured the necessary device that is installed in- CEO of LÜK, a funded funding to begin the process of installing side of each business. Nike startup out of Los Ange- working water purification systems and was ishBowls’ first pay- les. “We have created a compostable toilets in the area, as well as ing customer. Although there are grow- booking service for brands to hire talent di- the coverage of travel expenses to the region. ing pains with startups and the company rectly through our app. It is like Expedia for To this day, Walu International continues to shut its doors, Zack says that one of his talent booking (models, photographers, styl- remain dedicated to improving the hygiene biggest accomplishments as a leader was ists, etc.).” •

Aerial view of Papua New Guinea, where Zack ventured off on a seven-month surfing trip after graduating from the HTM program.

fall 2016 | l. robert payne school of hospitality & tourism management 5 faculty feature: dr. mark testa Thought Leader

“Success is peace of mind Caribbean Cruse Lines, and the learning. In his Leadership which is a direct result of self- Miami Heat provided the path- and Coaching in Hospitality satisfaction in knowing you did way. “I saw that SDSU was be- course (HTM 480), students your best to become the best ginning an HTM program and study the development of in- you are capable of becoming.” I sent in a resume. A year later, terpersonal communication, Gene Lamke, on a Sunday night coaching, and training skills —John Wooden at 8:00pm, called and said, to maximize employee per- ‘Mark Testa, Gene Lamke, San formance in a service setting. Diego State. We need to get you “Students make valuable rofessor dr. mark testa is a be- out here.’ The rest, as they say, connections in the hospital- liever in the balance of the philo- is history.” Dr. Mark Testa ity industry by shadowing sophical and practical. A specialist As an award winning, inter- with senior level profession- in leadership and performance in nationally recognized business and hospi- als who provide the mentoring necessary Pthe service arena, Mark began his career as tality management educator and researcher, to develop leaders,” explained Mark. In his a chef, a profession that tests the symbiosis Mark has received awards from numerous Strategic Management in Hospitality and of theory and application frequently. institutions including The Hospitality and Tourism course (HTM 490), students re- “I was managing a seasonal restaurant in Tourism Research Journal; The Council on view problems and issues of strategic plan- the Hamptons when I took my first teaching Hotel, Restaurant and Institutional Educa- ning in hospitality and tourism businesses job at the age of 23. I enjoyed the balance be- tors (CHRIE); and Anabar Publishing. Mark including methods, techniques, and mod- tween the two,” explained Mark. “After work- focuses on industry research in the areas of els used to generate future-oriented action ing for 5 years managing restaurants in the leadership, employee attitudes, and service plans to implement change. “We engage pri- summer and teaching in the winter, it was quality through employee performance, and vate industry by executing a competition time for a change.” A move to South Florida, has been published in respected empirical between three or four teams that deal with at the same time Johnson & Wales University journals such as The Cornell Hotel and Res- real-world problems like a restaurant open- was opening their Miami taurant Administration ing or a sports team, like the San Diego Pa- campus, provided that Quarterly; The Hospital- dres, providing customer service,” said Mark. change and new opportu- ity & Tourism Research ”The students have an inspired experience nities. “I began teaching “Gene Lamke, on a Sunday Journal; The Manage- that provides practical application.” part-time and eventually night at 8:00pm, called ment International Re- became a department and said, ‘Mark Testa, view; and The Journal of chair. At the same time I Gene Lamke, San Diego Psychology. In addition, began pursuing a Ph.D. in State. We need to get he maintains signifi- Leadership Studies at Barry you out here.’ The rest, cant industry contact University.” Teaching and as they say, is history.” through ongoing coun- taking doctoral courses was seling and professional complimented with con- training initiatives with sulting work with a variety leading service organi- of organizations. “Eventually the Johnson & zations in the hospitality and attraction’s Wales administration invited me to take on industries. the role of Dean for the school with an eye With over 10 years of management ex- towards taking over as Campus President. perience and almost 30 years of teaching But my passion was teaching, along with experience, Mark has brought a wealth of conducting important industry research.” knowledge to the Payne School. By teach- Eventually, consulting work became a way ing on various topics including leadership to continue engaging industry and finding and group processes; service leadership; partners for research. Leading organiza- and strategic management, he has given Dr. Mark Testa’s students conducting tourism economic tions such as Carnival Cruise Lines, Royal his students access to unique experiential impact assessments.

6 l. robert payne school of hospitality & tourism management | fall 2016 It is Mark’s recent work in the San Diego provide a significant return for San Diego,” Mark and his students have also com- community that has provided his students stated Mark. pleted a study on the economic effect of Bal- with opportunities that transform career The first study Mark and his students boa Park. “Although the study measured the paths. SDSU through the Payne School be- completed was for the San Diego Bowl Game park’s economic impact in the areas of tour- came the official organization to work with Association, who produces the Holiday and ism and tax revenues, employment oppor- The San Diego Tourism Marketing District Poinsettia Bowls. The students were the sur- tunities, and real estate values, it is not just (SDTMD) and Executive Director Brian veyors of information and from the experi- about economics. It was an opportunity to Hughes on tourism economic impact assess- ence learned an inordinate amount about measure how it impacts the environment, ment projects. The SDTMD encompasses the research process. Their work proved the direct use of the park, even quantify a all areas within the city limits of San Diego that from the overall SDTMD investment walk in the park. Ultimately, a deeper un- and allows businesses to organize their ef- of around $1.4 million into the San Diego derstanding of the park’s overall impact will forts to increase tourism, which in turn in- Bowl Game Association, a return of $12.6 help inform decisions and stimulate invest- creases hotel room night stays. It enables million was seen, yielding a 12:1 total ROI. ment in preservation and development,” said the businesses to work together to achieve “The end result of their case study proved Mark. results that would not be possible individ- that the Payne School has become the place The work that Mark produces in support ually through marketing initiatives, tourist to receive consulting on event credibility and of cultural tourism is highly valuable to the promotion activities, and funding of special assistance to events in telling their story,” city he chose as home 15 years ago. Equally as events and programs. “The transiency occu- Mark proudly explained. Mark and his stu- important, his tireless efforts to create hos- pancy tax for San Diego is 10.5% but it was dents also worked on projects for Rock ‘n pitality, recreation, and tourism leaders are no longer going to benefit the businesses Roll Marathon, San Diego Beer Week, Farm- admirable and lauded by many. • it was meant to support. Our work with ers Insurance Open, SURF Cup Soccer, and the SDTMD is to prove that heads in beds many others.

Balboa Park Dr. Mark Testa’s students conducting tourism economic impact assessments.

fall 2016 | l. robert payne school of hospitality & tourism management 7 alumni connecting S LEED GoldOlas Verdes Hotel, Nosara, Costa Rica, where isprojectmanager. Carl gram for Queenstown Resort College in New College Resort gram for Queenstown myduring undergraduateyears.” exponentially ofgrew kind work sion this for there much more was my and to learn pas In many so of side nomic ways, it well. as culturalalso socio-eco tourism the and but conservation, environmental about just reallywas interesting not that to learn it is at first,” concept lous explains, he so it “and studies. “Sustainability kind of was anebu ability of course education the his shaped recreation management. tourism able and bachelor’s his sustain in pursue to degree sparked Carl’s interest in switching majors faculty.School Getting to know Ponting Jess Payne the just Ponting,had joined who Dr.year him Payne to at led meet the School freshman His experience management. hotel a natural was school fitoriginally for for Carl, university), for the Language attending the Dr. of Dean Foreignthe was Kish, Kathleen aunt, miliarity for SDSU fondness and (his area the action sports to offer. had With fa summer, the every in all Diego partaking San visit Francisco, father would his and he have to work aday life.” never in your will you and love, you ajob “Choose of adage embodiment the the Kit for Evaluation)is Certified Tourismtainable Operator’s co-founder of (Sus The STOKE of endeavorsservice. being and StokeKish Personified: Carl ‘12 8 In 2010, created study he the abroad pro Carl’s fascination growing with sustain Although Carl originally from is San l. robertl. payne ofhospitality &tourism school management about his professional his about premely passionate Carl Kish su ’12 is ustainability expert - - Carl Kish’12 Carl ------in Central America first and certified LEED Verdes,Olas firstPlatinumhotel the LEED Hawaii. He currently is Manager Project of Turtle and Rica; Costa BayHotel, Resort, Tavarua Fiji; Island Resort, Tucan Casa waters. and public lands ofNorth goal common protecting America’s around the advocates ers, conservation and manag recreationists, land outdoor unites only the oming, gathering of its kind that Conference SHIFT the in Jackson Hole, Wy received Business Award Leadership the at In Certified STOKE 2015, ity consultation. sustainabil and coordination; partnership nonprofit and education management; tions creative; digital and media messaging opera brand development; business provide team operators. Ponting, Kish, STOKE their and fication program for and ski tourismsurf world’s the first tified, sustainability certi change. In STOKE Cer co-founded 2013, they setout to createity they so in surf tourism, sustainabil for of guidance lack ticeable Ponting no two that the the recognized cess,” Carl explained. are absolutely prepared what for suc me program opportunities and that provided Through Through CarlconsultedSTOKE, has for It research duringhis was travels with proach to learning in the RTM in the proach to learning ap hands-on Award.vice “The RayCarl the Butler won Ser gree. Graduating Cum Laude, de receiving his after tained main aposition he Research, Surf Ponting’s for for tor Center programship the as coordina intern 500 hour his completed His senior year,Zealand. he Carl speaking atCreativeSanDiego.Carl Mornings | fall 2016 ------Carl KishandDr.Carl Jess Ponting given me so much.” so given me to acommunityback culture and that has way best to give “Itthe for me Carl. is notes board design. are sustainable who pushing coast nia surf Califor by the along variousshapers made installations custom surfboard sustainable muralssurf art surf and lockers, there are 44 SDSU. at Zura dormitory Hall In to addition renovation into the woven of the surf themes Carl career his oversaw began, where the Recently, events. and to nod apoignant as major apparel snow and hardware brands for sustainability certifications He provides adventures the yond of STOKE Certified. operations. hotel for management tainability New sus as Construction well standards as ofopment accordingproject to LEED the devel and sustainable design the ensuring He responsible is for world. in the surf hotel “I couldn’t“I ask for abetter really,” job, Carl’s professional be extends play also • - - - - - alumni connecting ------99

• Whenand he programs isnot creating “It was be an honor the to one“It of the unique given few students participate to opportunity in thisthecohort first brand of degree program.” new Master’s Kwepunha Retreat Kwepunha joys surfingby of running SurfingAdaptive organizations. of a variety for programs furthering the industry surf through his var Sean is valuable ious endeavors, delivering content to experts, athletes, and enthusi industry the in asts park surf as the Editor- his latest Magazine, Surf Park of In-Chief as work a pho Sean’s project. Additionally, be can as thetographer seen outlets in such and The Surf ESPN, BBC, Times, York New Journal. er’s in thein Games. Olympic Sean also co-founded sustain premier Africa’s West Kwepunha, Liberia, in able which retreat surf is bench certification. for STOKE startingmarked In he helped cre to retreat, surf this sustainable ate and pro local jobs, preserving the culture also tecting program His the environment. helpsuse surfing tool keep a as kidsto in com school. demonstrating Sean’s Further mitment to sustainable surf tourism, he founded the international organi non-profit help to surfers Surfzation Resource Network back where also give they founded visit. He (SEA)the Surf Academy em Education to the in industry surf phasize and help safety people all experience walks from life the of ------l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert || fall 2016 2016 2016 fall fall Sean is more than a professional within within a professional than Sean is more Sean Brody with Pope Francis at the Global Conference Francis at the Global Conference with Pope Sean Brody (Photo: Scholas Occurrentes) City. Vatican in for Peace cuss surfing as a tool to improve lives. surfinglives. toolcuss as a During improve to his work with the International Surfing As sociation, he spearheaded life-chang many as managing such theing initiatives, global youth scholarship program; conceptualiz World the ever ing first and executing ISA Adaptive Surfing andChampionships; being the team appli drafted parta small a that of cation for the International Olympic Com surfing theincluded sport of have to mittee few students given the unique opportunity participateto thiscohort the in brand of first said Sean. program,” degree new Master’s the community; surf he is a leader the on Sean 2016, of May in global Recently, stage. and Daniel deliver had honor the of distinct the at ing Global a surfboard Francis Pope to and dis City Vatican in Peace for Congress - - - - ean brody is a san diego native diego is a san ean native brody whothe in up local cul grew surf the on often beaches La Jolla.of ture, his with SDSU from graduated He

Sean participating in The Junior Seau Foundation Adaptive Surfing Program presented by the Challenged Athletes Athletes the Challenged presented by Program Surfing Adaptive The Junior Seau Foundation Sean participating in Reynolds) Val (Photo: Foundation. Sean Brody ’09, ’12 ’09, Sean Brody ness partner alumni, SDSU and fellow Daniel was be honor an to the “It one of Hopkins. he could Liberia, complete from the program Africa, where he was devel on working West busi with retreat surf a sustainable oping graduate degree. However, he attended the he attended However, degree. graduate emphasis in an with Program HTM Master’s when he learned SurfSustainable Tourism, he landed a job with Rusty Surfboardshe landed a job Rusty with as a didand photographer intendnot go to staff back to school after completing his under from RTM. Having taken a break during his a break taken Having RTM. from and surf, travel, to studies undergraduate the around world, destinations photograph Bachelors in Communication and a minor

Global Change: Sean Brody ’09, ‘12 ’09, Sean Change: Brody Global S alumni connecting S 10 Baja California Sur,Baja California Mexico. Scorpion Bay isabeloved surftourismdestinationinSanJuanico, Operator’s Kit Evaluation) for certification Carl).about ASTOKE Tourism (Sustainable its STOKE certification page 8 to (see read achieving walkedprocess of the Certified, Carluate, of Kish ‘12, STOKED co-founder fellowand grad she put into action when nity, property was hotel charming the and Bay, Scorpion of mecca surfing commu the passion but her renowned for the keting) Manager Mar and President (Vice of Sales Sur, currently is Mexico. She General their community of Juanico, San Baja California surfing in the popular and hotel boutique asmall Bay Hotel, of Scorpion the running studies demic to the well themselves leant ofworld hospitality aca with her coupled restauranteur, Allie’s familiarity withthe studyin.”player me in helping Ibelieve what endeavor,this ahuge was that sharing “Jess credits Dr. Jess Ponting assistance in for his She studies her through Payne at the School. passion discovered her for surf tourism who search from 2011–14, anatural fitsomeone for Re Surf for Center erations Manager the for Master’s Program Op the in 2015, was Allie undergraduate program in 2013 HTM and ’13, Borelli Outreach: Allie ‘15Local Having grown up with a father who is a Having is grownup with afather who l. robertl. payne ofhospitality &tourism school management surf tourism. Agraduate of RTM the surf tourism. strong for passion her from stem all many professionallyworn hats but an diegan allie ’13, borelli ’15 has ------porating sponsorships coordinated with the the with coordinated sponsorships porating up arecycling program, incor management Carl and she hired staff;in mind, local set community. local the into Withtends this ex and tourists themselves the beyond goes 2017. In Juanico, San sustainable tourism practicesbest STOKE and certification by towards management guide to report map road STOKE a created and benchmarks a desired process. ture popularity and Bay, of Scorpion was this na given high-profile the sustainability; ing achiev in standard certain a with comply that surfski and means tourism operators Allie Borelli’13, ’15atScorpionBay. Together, Carl established Allie and | fall 2016 - - - - - for themselves.” that finds person every passion Ihope and gravitated “I truly calling. toward her is my projects. development in trashticipate up community clean and par and grades good maintain to is centive in the pueblo; their outside competitions in the maywetsuits that they so participate students’ and sponsor selves equipment economy, local drives the them locals the explorations.paintings Withwhat as surfing prehistoric and rock offering shark tooth by community in development participated and to surf contests; to send kids school local Allie believes her work in Scorpion Bay work in Scorpion her believes Allie • - - - alumni connecting ------1111

sponsibilities include man include sponsibilities over aging of the fundraising a year; $350,000 recruit ment, and training manage ment over of campers 300 and volunteers; structur ing class schedules; the cre lesson plans; of fieldation logistics;trip and managing ground transportation, food and beverage selection, site pools, fields of and acres for re sports and games. Katie’s • “RAD Camp is my favorite time of year,” year,” time“RAD favorite of is Camp my Equally as impressive as herEqually as entrepre impressive selection, and contracting. she said. “There reward thelike is nothing making of a significantdifference in some life.” one’s say if you can celebrate it, we can plan it,” if we plan you can it,” it, celebrate can say Katie. remarked commitment to neurial endeavors is Katie’s she volunteers over Annually, community. asthe Camp RAD ownerfor hours and 1,000 was cre Camp RAD director. co-executive ated for children and adults with develop mental disabilities, much-deserved respite changing and a life vol theirfor caregivers, unteer experience for the local community. located theat are Irvine Camps RAD Out door The Education brand Center. newfa two ADAdormsand bathrooms, cilities offer ------Katie with RAD camp attendees. - - - Having a blast at RAD Camp! Having l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert || She continued her pro fessional developmentfessional andearned her certifi catePlanning in Meeting throughcourses taught at Ful Cal State University, path led to a lerton. Katie’s with Americanposition Ex as a meeting coordi press and business analyst nator where she managed bud high with gets dollar ex penses, event branding, fall 2016 2016 2016 fall fall Whilebuilding her pro repertoire, Katie co-foundedrepertoire, Intertwined in 2009. Events her with business Together Clem, Meghan partner, Katie built Intertwined into a pre mierevent planning and social media con produces that weddings, company sulting social affairs, corporate events, and conven throughout tions southern California. “We audio-visual logistics, contract negotiation, logistics, audio-visual contract meeting layoutsfor space, and web-based registration. at year her the third end of At she stud Express, American tested, and received ied for, her CMP. event and meetingfessional - - - - - Katie Webb ’07 (Photo: Studio EMP) Webb Katie - - atie webb, cmp, webb, cmp, atie a kind brings ’07 heart and joyful spirit to every

Katie originally began her studies at SDSU SDSU at began herKatie originally studies Katie and the Intertwined Events team. (Photo: Studio EMP) Katie and the Intertwined team. Events agement. ees and the group’s high level which clients, ees and the group’s included the travel managing attendee of man rooming and activity lists, manifests, mit Performance Group in San in Diego. this Group Performance In mit database for she wasposition responsible managementfor events up to 200 of attend loved everything about studying at the Payne lovedeverything the at Payne about studying Katie commented.School,” During her time thein HTM she program, interned Sum for as a business major, but upon discovering but asbusinessa major, School switched her the 2004, in Payne manage and tourism hospitality to major ment event emphasis in an with planning. “I disabilities, their caregivers, and local vol disabilities,their caregivers, unteers. needs through community camp a summer Camp, RAD experience for those with developmental she producesshe annually, believes hergreatest achieve ment is serving the special co-ownerCounty- Orange of is Events based Intertwined the 80 events plus of proud thing shething plans. the Although

Creating Kindness: Katie Webb ‘07 Creating Kindness: Katie Webb K alumni connecting 12 non-profitposition sector taking a withby in the planning event and path of meeting (MESA). Association director Meeting for the Event and Student program as school activities atcurricular the active Kim in extra also was media. social through promoting and events campaigns; fundraisersing organizing galas; and giving in non-profit coordinatevent by planning Youth gainedexperience she where Services Diego tive work at San her through me upforsuccess.” credit thePayneSchoolforsetting gram elicited from its students. I polish andmaturitythatthepro ies fully and appreciate the level of continued toembracemystud gitimate career,”Kimshared.”I event planningwasseenasale “It reallycrystalizedformethat engaged intheHTMprogram. pitality Lawthatshebecamefully Payne School,itwasduringHos and tourism.Whileattendingthe gained aninterestinhospitality el experiencesgrowinguphad law, butthroughheravidtrav Kim hadbeenleaningtowardthe clear as to whatshe would study. she wouldattendSDSUbutun For Christianson Kim Standing ‘13 Who Those Serve: A After graduation, Kim continued on the the on Kim continued graduation, After Kim proac was in school, While l. robertl. payne ofhospitality &tourism school management San Diegoknowing CMP, ‘13grewupin Kim Christianson, lways civicminded, ------Project event. a Woundedat WarriorsMonahan Kim with Train leadsinger Patrick Kim Christianson ‘13 Kim - - tonio, and Jacksonville, who plan over 400 over plan tonio, who Jacksonville, and An San Diego, in San country across the staff on planners event six organization has nation’s our in members vice history. The generationwell-adjusted ser of wounded most successful, to the foster hopes Project teractive Wounded approach, Warriors in and a high-touch Through engagement. and empowerment economic encourage and to nurture families their mindbody, and the warriors and serving listic approach when was responsiblewas for provid Additionally,events. she tion Show, volunteer and Community Connec the organization takes a ho a organization takes coordinator.planning The an event as riors Project Wounded the joined War keting materials. mar and donations, kind in- budgets, documented that monthly reports ing Cox Conserves Heroes, Cox Conserves Cares board meetings, Cox Luncheon, preciation annual Coxthe Cares Ap Events, Cox ning Scholar plan and for coordinating years responsible was and positionthe for two over Foundation. in was She Cox for Cares the events Orange County producing in Cox Communications In September 2014, Kim In September | fall 2016 ------this new opportunity,” new this Kim. said charity.for alocal about excited “I’m very host anon-profit might meeting ees board employ where third and events party driven; that are events clients; outside marketing host to attorneys for events internal ning coordinator, event an as plan Diego San in Law aposition Firm with Procopio accepted professional in her started career. event She caregiver-only events. in members port alumnilocal (warriors), family as well sup as in site worked and tics selection closely with annually.events logis Kim heavy managed Kim withRyan, recipient, aPurpleHeart andRyan’s wife. And now, has chapter foranew Kim, • - - - - alumni connecting - - - 1313

• In addition to producing private events producing to private addition In on the USS Midway keeps her busy with its keeps its her with busy theon USS Midway a cov from event spaces range that three event feet of square 50,000 to patio ered space, which accommodate can 4,000 to up people. managesthe museum’s Kira the on Midway, Gala, which Award annual AmericanPatriot pro educational benefitsthe museum’s as STEM daily focused such fieldgrams, trips She overnightto excursions. also in an plays which activities, role Legacyin tegral Week celebrate military heritage during Memorial “I said Kira. weekend.Day work,” “I love my fit.” a better for could asked not have - Members of the HTM program touring the USS Midway with Kira. touring the USS Midway Members of the HTM program l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert || fall 2016 2016 2016 fall fall for the USS Midway Museum in San in Diego, Museum thefor USS Midway cut where her is work “cookie but anything post ter”and isfocused. community Kira’s Kira Holt ’13 - - - ira holt ’13 knew from a young a young from knew ’13 holt ira would herage that career be in event planning. Originally at tending Grossmont-Cuyamaca

She found just that. Upon graduating, graduating, She Upon that. found just USS Midway Kira with fellow HTM alum Maryann Svaglinac on the USS Midway. HTM alum MaryannKira with fellow Svaglinac Kira secured a position as event an a position manager secured Kira patronage,” said Kira. “I said was looking Kira. event for patronage,” planning opportunities ex always that were and new.” citing phasis meetings in and events solidified her path.“I knew event be to work wantedI my a broad involved that organization an with and the Payne School, andthe Payne felt which instantly home.like While all enjoyed she thoroughly the in HTM her her program, em studies of Community College, she transferred to SDSU SDSU to College, she transferred Community

Setting Service: On Sites ‘13 Kira Holt K alumni connecting T 14 Faulconer atthe Tree Extravaganza Event. Kalli and Tree San Diego’s key memberswith Mayor Kevin of process in the establishing Tree Diego, San worked with Dr. was Broedling, who Laurie Kalli determined. graduate be career would Friendsthe Park of Balboa post- her where elsewhere,”accomplished shared Kalli. be could to what eyes me tions, but opened world’s of the ment one surf destina leading culture the for appreciation environan and safe. “My work in Panama only not gave me water land their to population keep coastal assist local to the efforts in participated traveledKalli actively toshe Panama, where destinations credit. college surfing class for in sustainablecourses tourism to world- immersion State),titled leads Sea which Travel Educational Groundswell (now en in by usage participated 2020.water She Park’s Balboa optimize to is goal ultimate Park’sboa group, whose conservation water Friends of with Bal bytainability interning sus water to commitment her pursued and Research for Surf Center at the interned She studies intodove her real and learning. world tal advocacy. environmen community through her serve to recreation management to tourism and with her,onated major switchedher she and res fields in these done workbeing The tion. on sustainable conserva tourism water and heard Dr. she agement, Jess Ponting speak pursuing studiesWhile in hospitality man ‘14 Legakes Planting Hope: Kalli But it was through her involvementBut with ither through was a studentAs of RTM the program, Kalli l. robertl. payne ofhospitality &tourism school management while attending the Payne School. attending Payne the while School. ’14 identified Legakes Kalli what precisely that and is hope, plants hey atree say sheplants who ------the original GHG numbers for the project and GHG original and project the numbers for the calculated she tracking; and GHG calculations with role ongoing plays Kalli avital, hesion. requirements; increased and community co (stored reduced CO2); energy urbanand heat asignificant amount is of sequestered GHG FIREProject CAL of the benefits long-term the County surrounding and Diego areas. Among San throughout advantaged neighborhoods trees dis in 1,200 maintaining and by planting community create forests to FIRE CAL from ganization awarded was agrant of $750,000 marketing. and ment, work in operations, her through develop manager, integral growth and to its launch organizational their as team the joined Kalli tity of quality urban region. forestry in the a non-profit on increasing focused quan the Kalli Legakes ‘14 Kalli Kalli’s “tree pose” inFiji. Less than or a year itsLess founding, the after | fall 2016 - - - - - The Torrey pine, native toSanDiego. a non-profit organization, Kalli “non- Kalli offers, non-profita organization, of grant. lines the guide and reporting the manages and terns; in and volunteers manages sponsorships; obtains events; planting runs She cycling, and conservation re of fields in the service training community withjob and combined education school adults with ahigh young provides who school charter and vation corps County,of Diego San conser local acertified Urban and Vista; Chula and Corps Diego San of Cities the Diego; San with One partnerships GHG grant the numbers through period. continual tracking the overseeing ofis the gagement just did that.” Diego’sSan community create to en efforts ration grow key tothem Tree and making is profitsCollabo not do thrive own. on their When asked secret the about to of success When Additionally, Tree oversees she Diego’s San • ------alumni connecting ------1515

• Leslie describedshe over theprograms Leslie with John Bolthouse, Friends of Balboa Park Friends of Balboa Park Bolthouse, Leslie with John Director. Executive their involvement in Balboa Park to build to Balboa in their involvement Park the next supporters of generation and ad vocates.” goal by managing the organization’s market goal managing by the organization’s ing through social media over and website; its and planningseeing their programs; various Party, Garden events, as the Balboa such Park event Spring signature that edu SanDiego’s guests watercates use public on over 12,000 and landscaping. sees as being focused and education the to hermeat “One work. of program such achieve water involved part sustainability nering and the with Department Parks of so they that couldRecreation become water wisemanage energy andbetter and labor explained was Leslie. so “It maintenance,” as through is children educating rewarding, - - - - l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert || Her relationship withHer such as Antelope Collegesuch and Balboa of Park. Friends in began Balboa of Park Friends cen career when2010 SDSU’s ter her put the with touch in organization. She interned as their assistant, administrative and after was hired graduation. is a non- Balboa of Park Friends that organization largely profit of the future exists secure to fall 2016 2016 2016 fall fall Balboa Park, whileBalboa also Park, honoring rich his its tory place San in Diego. Les current and its In Programs as position Community current lie’s she her resources business and Coordinator, Bal for skills tourism increase to hospitality and both out- local from residents boa Park guests. Leslieof-town works achieve to this Leslie with fellow Kapolioka’ehukai outrigger canoe club canoe club Kapolioka’ehukai outrigger Leslie with fellow in Mission Bay. members at a beach clean up at Bonita Cove - - - - Leslie Yu ‘15 Leslie Yu - - - eslie yu is ’15 a Her air. fresh of breath passion for sustain married withability,

Leslie attended SDSU for for SDSU Leslie attended Leslie with Park Ranger Kim Duclo and colleagues at the Kim Duclo and colleagues at the Ranger Leslie with Park Awards Luncheon. Annual Friends of Balboa Park San Diego’s majestic Balboa Park. San Diego’s tant for National Food Group; and as ad an Group; Food National tant for assistant for various ministrative employers ment 2015. She in honed her business man agementskills over several asyears a teller Bank; a sales assis Mutual atWashington Bachelor of Science Bachelorof Busi in her followed by 2011, in ness Management Manage and Tourism Hospitality in Masters both her undergraduate and both her undergraduate earning her studies, graduate her a great asset to the Friends the to asset Friends her a great and the commu Balboaof Park large. at nity her business acumen, has made

Bloom Where You’re Planted: Leslie Yu ‘15 Yu Leslie Planted: You’re Where Bloom L alumni connecting 16 Bernadette with heremployeesBernadette inthekitchenofRush University MedicalCenter. administrativeand coordinator, of which all coordinator, finance patient associate, tions rela guest versity as Medical Center, serving Chicago’s with tenure her began Uni Rush In Wisconsin. and November 2011,nois she non-profitthrough organizationsIlli in programs for family meal homes developing that Bernadette pursued valuablework in ical studies hospitality with her education Itin Chicago. from was applying med her College tality Lexington from Management of Bachelors in Hospi Appliedher Science in nursing at SDSU but ultimately received studies beganher She youth. military and toseas Yokosuka, Japan to instruct local traveling over later children, for instructor swim acamp and as counselor school high firsther hospitality was during experience a nativeand of Diego, San is She service-minded. been impactful and way.a unique Master’s HTM the Program in applying studiesis her from ter, Bernadette Sporleder ’15 UniversityRush Medical Cen Up Contribution:Cooking Sporleder Bernadette ‘15 A Bernadette has alwaysBernadette has l. robertl. payne ofhospitality &tourism school management go’s prestigious Chica for visor nutrition Super and food s the - - - Bernadette Sporleder ‘15 Sporleder Bernadette ------and nutrition department; and is currently is and nutritionand department; food for the leader engagement a team is Rush’s plans and operations events; catered kitchen manages She production. event sees over and members, Rush for room dining 500, Room hospital’smanages the private Supervisor. In impressive this she position, FoodMedical their as Nutrition and Center University Rush with promotion a accepted Master’s her completing degree, Bernadette stand students.” their under ability and “truly to mentorship their Program and Director JeffBeck for Campbell professionallystep aleader.” as credits She next take to the confidence the and skills my communication gram thatdeveloped I Bernadette. “It proexplains the through was Armed with that motivation, just prior to decision I could have Icould made,”decision program. “It best the the was suggested Bernadette consider at an Oktoberfest, Beck Larry chatting after who, with Dr. family, mother it and her was from proudly an SDSU hails She Master’s HTM to the Program. career,her Bernadette turned background. hospitality heavily on her called Seeking advancement in in advancement Seeking | fall 2016 - - - graduation. withherparentsattheHTMMaster’sBernadette Program in the HTM Master’s HTM in the Program.” are others, things Icreditserve to my studies exciting in my steps career, to able to and be To around Chicago. hoods have taken such neighbor impoverished from children risk United Way programs coordinate for who at- large by working with organizations such as Bernadette. “We reach community the at munity work Ido at Rush,” the through says department. catering working on amarketing Rush for the plan “I love the opportunity com the the love “I to serve “It the through was my communication my communication to take the next step step to take next the professionally as a leader.”professionally a as program that Ideveloped skills and the confidence confidence the and skills • - - alumni connecting - 1717 Ad

• Michael Mina San Mina Francisco. Michael Martin is currently the lead sommelier at is currently Martin Winner 2015, heWinner has been named the best young sommelier the in world the at 2016 Chaîne Jeunes Sommeliers des Rôtisseurs‘ Sommeliers) Competition in Vaduz, (Young Liechtenstein. The competition consistedof some the very of best sommeliers under the countries. 16 representing 30, age of the revered Of The Bed Foot his new company, ditionally, Cellars, and is which live of he is co-founder, wine Area. delivering the in Bay - - - -

Martin Sheehan-Stross ‘09. l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert and Tyler Florence’s Florence’s and Tyler || He holds He certification as fall 2016 2016 2016 fall fall Through hard work and dedication to and dedication Throughwork hard its Educational Trust, and is Certified a Spe Trust, Educational its through Society Spirits and of Wine of cialist Wine Educators.of has experienced Martin his a profes craft, milestonesional addition In like none other. Final National TopNewSomm, receiving to sommelier for San Francisco favorites favorites sommelierSan for Francisco Spruce,Gary Danko, Tavern. Wayfare SommelierAdvanced through the Court Sommeliers Master of and is working to also holds He an Sommelier. Master ward Advanced CertificateWine andSpir from ------TheFrench in the Fairmont Grand Del Mar, Del Mar, Grand the in Fairmont ative san franciscan martin martin franciscan san ative Sheehan-Stross ’09 the found irre life vibrancy restaurant of the in worked Having sistible. .

Amaya

Martin hasMartin built an extraordinary ca Martin Sheehan-Stross at the 2016 Chaîne des Rôtisseurs‘ Jeunes Sommeliers Sommeliers Martin Sheehan-Stross at the 2016 Chaîne des Rôtisseurs‘ Jeunes Liechtenstein. Vaduz, Sommeliers) Competition in (Young reer in a short period of time. He has shorta been in period time. He reer of mentored by thementored by accomplished Rodri Jesse head guez, sommelier formerly of Laundry the HTM program in 2009. in Pulledthe a pas HTM program by wine, interned for sion Martin the at presti gious industry high since school, his natu path from distinction with led graduating to rally

Martin Sheehan-Stross ‘09 Martin Sheehan-Stross International Accomplishment: N faculty connecting 18 Certified, entrepreneur Trish Shanty, andSDSUalumMarcSanchez. Champion surferand SDSUalumRustyMiller, Kish, Carl PrincipalofSTOKE with DerekSabori, PresidentofSustainabilityat Vice Volcom, U.S. former Sustainable Stoke ConferencePanel, Day 2. Speaker Dr. Jess Ponting by Mayfield, Dr. led conversation Stephen waves.ing Highlights of day a the included ability of mak science innovations; the and of sustain scaling and adoption corporate tive sustainability surfing; in innovations disrup such as exploredconference topics world’s transition sustainability. to researchers together to explore surfing the opportunity an bring to 2015, September in Conference Stoke Sustainable World,” the hosted center the to Sustainability Surfing in the Stoke:Transitions“Sustainable collaborative book of CSR the of success the an outcome As Conference Stoke Sustainable Ponting. for plishments remarkable accom yielded last year the has of CSR, the work important the Through 8, Borelli Allie and 10). on page ParkerZack Carl 5, on page Kish on page ture (read of industry leaders the about with students created has expertise fu his of sharing the tourism, sustainablein surf trailblazer (CSR),international search and Re director for Surf of Center the School, professiononly play. whose in those their is ofAmbassador Tourism Sustainable Surf Dr. Jess Ponting: The School’sPayne A Panel of discussions the duringDay One professor abeloved PayneAs at the l. robertl. payne ofhospitality &tourism school management economic impact that is found found that impact is economic sion forculture, surfing, its and its of full stoke. is ting He a pas exudes pon jess dr. conversation with ------non-traditional surfing students. students. non-traditional surfing and urbanbreak runoff, reaching governance, variety of on awide topics,suchpapers surf as University. research their Panelists presented University United Kingdom’s the and Oxford versities prestigious as Palo as Alto’s Stanford representing uni countries 20 from members more has than which 60 by hosted CSR, and organization convened new a Academics, surfing’s and tainability history. Members Fred Hemmings on sus bypresentation Senator akeynote and blanks, polyurethane surfboard carbon for sustainable abio-sourced hydroas for on using Algae, algae Center California of the director the and Diego sity of California – San professor Univera at “We brought in new voices to talk about about to talk “We voices in new brought newly renovated Zuranewly Hall dor toured also conference of the national Association of Surfing of Surfing Association national Inter gural of conference the lockers. surf murals withalong surf art and design, sustainable surfboard are who pushing coast ifornia Cal the along various shapers by board made installations surf custom sustainable 44 with adorned mitory, is which Day inau the Two as served was engagedwas by United the year, this Earlier Ponting Tourism Post-Ebola and Liberia .” d rl o w of the from parts other professors with tionships rela new up opened also rection,” “It Ponting said. sustainable a di in moving continues industry surfing to and ensuremented the imple being is surfing how

| fall 2016 - - - Outside CottonsPoint inLiberia.

------Surf boardsofZura Hall. a Post-Ebola Tourisma Post-Ebola with Strategy Export of process in generating the participate and Nations to travel in West to Liberia Africa Nobel Peace Prize winner. PeaceNobel Prize Head to be in of Africawoman State a and elected democratically first the Sirleaf, son John Ellen Presidentwith of the Liberia, distinct the opportunity had he to meet there, While its tourismto broaden base. to surf tourism leverage for Liberia forward from to present world aroundies the away ism industry, drawing onstud variouscase tour surf global the about stakeholders of scores local and ministers government 9). work on page alum SeanBrodySchool (read Sean’s about by business Payne asocial built as one ing includ accommodations, surfer established superb waves,tiful several and beaches, Liberia’s favored with beau tourism niches tional Trade Center. of one tourism is Surf Interna the and government Liberian the Ponting presented information to several several to information Ponting presented • ------faculty connecting ------1919

Providing tourisma sustainable experi Payne School and UABC students in Baja California Sur, students in Baja California Sur, School and UABC Payne Mexico. Management class, an international experi ence is the coursework integrated within to field-visits,sustainabil include lectures, and both on projects students for assessment ity (San thesides border of Diego and Tijuana). Developed in partnership with Universidad par (UABC), California de Baja Autónoma courseticipants include this in bi-national School the as well Payne from as students Depart UABC’s from and faculty students The course and Marketing. Tourism ment of provides the for students from opportunity ence to visitors at the destination level is a complexprocess which the hospi requires industry and tourism collaborate to tality including stakeholders, of a variety with businesses, as well government, community, and environmentalas cultural institutions. Tourism Sustainable Through Sasidharan’s Planning course,students obtain vital crit ical thinking skills needed for effectively managing stakeholder relationships with improving thethe sustainabil of objective performanceity tourism destinations. of Tijuana Global Sustainable Tourism Sasidharan’s In ------l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert || fall 2016 2016 2016 fall fall In 2015, Sustainable Tourism Manage Tourism 2015, Sustainable In nature event titled a “Garden Party of the of Party event a “Garden titled nature Century” celebrating the horticultural many wonders Balboa of Park. chasing, Transportation, Occupantchasing, Transportation, Com fort, Education, & Exhibits, Outreach and Messaging. ment students also developed Out a Green Practices Best Guide Balboa for door Events completed service Students hours of 32 Park. learning and engagement community activ presenta ities. TheyprovidedPowerPoint a andreport highlightingtion sectionsmain of eventstheir green guide the to Balboa Park Partnership.Students alsoCultural partici Sig Spring San Diego’s of pated the in City ability procedures throughout their opera procedures ability tions. The guide helps identify sustainability actions and recommends applicable “green” approachesand strategies, which acces are sible and relevant to all organizations. This guide integrates building green concepts from LEED (Leadership in Energy and Envi best museum prac with ronmentalDesign) tices. Thebeingutilized guide currently is BPCPby to implement sustainable devel all at tour and practices opment strategies the in areas Balboa in Park ism institutions & Recycling, Pur Waste Energy, Water, of: used by Balboa Park’s 27 prestigious institu prestigious 27 Balboaused by Park’s Theguide was the Zoo). de (excluding tions veloped serve to as the Template Standard for educating regarding these institutions the day-to-day implementation sustain of Students at work in Baja California Sur, Mexico. in Baja CaliforniaStudents at work Sur, ------or dr. asso vinod sasidharan, the in Payne’s ciate professor, the program, study RTM School’s globalof and tourism sustainable

the Sustainability Best Practices Best Guide be to the Sustainability in Sasidharan’s Sustainable Tourism Plan Sustainable Tourism in Sasidharan’s ningclass collaborated with the Balboa Partnership (BPCP) to create Cultural Park Sustainability Best Practices Best GuideSustainability Institutions Balboafor Park students During semester, the 2014 Spring valuable service learning opportunities for School both San in Diego students Payne and abroad. research on theresearch evaluation and implemen initiatives, tourism grass-roots of tation has provide projects led impactful that to trends, environmental changes, and their environmental trends, implications for the management tour of Thishis alongism destinations. with work, and recreation resources from a multidisci from resources and recreation plinary these perspective, analyzing issues the contextsocio-demographicwithin of ical endeavor. He has devoted He his research ical endeavor. toexamining the concept sustainableof de tourism the to use of relation velopment in isa personal and interest valuable pedagog

Dr. Vinod Sasidharan’s Bi-National Impact Bi-National Sasidharan’s Vinod Dr. F faculty connecting 20 Baja California Sur,Baja California Mexico. to derive innovative solutions petencies com and skills, technical knowledge, based to equip studentsdesigned with course- to-day operations. Sasidharan’s are courses day- within practices sustainable integrate ity priority to amanagement as need the and addressing of significance sustainabil ness are busi increasingly global the recognizing day’s hospitality tourism and professionals makersdecision To from businesses. both present and formance findings to their key Hotel in Tijuana sustainability for their per Events and Grandblower the and Cruises Diego’s of San operations the uate Horn for sustainabilityvenues practices. tural evaluation of hospitality tourism and universities both in cross-cul to participate Students from both universities eval universities both from Students l. robertl. payne ofhospitality &tourism school management ------ical capacity of tourism destination the for polit and economic, social, tatively evaluate quality of life to quanti assessment metrics and models development tourism tainable community-based research sus by utilizing international stitutions in engage Baja to in facultyand in from partner SDSU the and Program (Loreto campus) students enables Tourism Natural and Economics Resource Paz (La campus) and Laboratory agement Man Zone UABCS’ with Coastal nership (UABCS), Mexico. bi-nationalpart This Sur BajaCalifornia Autónoma de versidad Uni with collaboration new a launched Payne 2015,the Summer Since School Loreto hospitality industry. tourism global and for real-life sustainability the facing issues Students onfieldwork inLoreto. | fall 2016 ------tourism resources. of Loreto’s management sustainable the for may utilized that they so be agencies mental cultural/environmental non-govern and operators,business tourism officials, ment govern local are the to presented dations data-based recommen The destination. the regional a sustainability on of ing assessment work while recommendations and solutions bi-nationalsustainable tourism develop and tourism destination the facing ofsues Loreto sustainability is economic and social, cal, programin this directly ecologi examine manner. participate tainable who Students Park World (UNESCO Heritage Site), in a sus Loreto Bayresources, i.e. Marine National Loreto’s natural recognized internationally of conservation and management adaptive Dr.Sasidharan Vinod • ------faculty connecting - - 2121

• Welcome, Alana! Welcome, hospitality and tourism and recreation; and hospitality the high caliber body student that enticed theAlana join to School L. Robert of Payne as its Management and Tourism Hospitality plans “I for, have newest Professor. Assistant the about, with working and passionate am Hospital in Society Minorities for National ratesthe (NSMH) specificallyincrease to ity as well as African American travel African of and SDSU at hospitality studying Americans isworldwide. also It important me to that beyond out reach the class students our room for learning opportunities.” ------l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert ||

It was the winning combi It both competitively and recre being to addition In ationally. a well-decorated athlete, she is a well-decorated scholar and thein fieldof hospitality management, a tourism with and Tour Ph.D. Hospitality in Au the prestigious ism from along with burnUniversity, andMasters Bachelors de the in grees same discipline. fall 2016 2016 2016 fall fall nation of San Diego’s booming tourism in nation San of Diego’s participation localdustry from active with companies;the and supportive faculty focus on both as wellstaff, the as program’s - - Dr. Alana Dillette Dr. - -

lette’s interest and love interest lette’s t was growing up in up growing t was that the Bahamas Alana Dil Dr. sparked

study of individuals who travel for sports, for individuals who of travel study that included destinations as such Thai and China. Greece, Thesetrav land, Italy, the in interest Alana’s elsfurther sparked many travels as a competitive as a competitive travels many swimmer and Olympian, with all over itineraries the world terest in sustainable tourism in sustainable terest in interest this initiatives.Her field wasenhancedthrough her for the hospitality and tourism and tourism thefor hospitality anin in particular, industry,

Dr. Alana DilletteDr. as Assistant Professor The Payne School Welcomes Welcomes Payne School The I faculty connecting 22 I exclusively devoted to funding funding to exclusively devoted organization only national the is NCRG The Gaming (NCRG). Responsible for Center tional ofBoard Directors Na for the governing to the elected was Professor, Associate School Dr. to Congratulations Spilde! Katherine l. robertl. payne ofhospitality &tourism school management Gaming and Payne and Gaming Instituteuan Tribal on Chair, Spilde, erine Syc n march 2016, kath dr. - - - Dr. KatherineSpilde affected by gambling disorders disorders by gambling affected families and individuals help NCRG’s the tion, missionto is 501(c)(3) organiza charitable Founded in 1996 aseparate as disorder. the for prevention of treatmenttive methods and finding effec as well bling, as gamdisorder youth and of gambling understanding research increase that helps | fall 2016 - - - its programs, www.ncrg.org. visit and For NCRG the about more information responsible gaming. and gambling disorders advancing and public education egies; about treatment strat and intervention, diagnostic, researchnew findings to improve prevention, application the of gambling; encouraging youth and pathological into entific research sci peer-reviewed, by finest supporting the • - - faculty connecting 2323

l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert || fall 2016 2016 2016 fall fall Dr. Larry Beck at Pyles Peak Summit in Mission Trails Regional Park. Trails Larry Summit in Mission Beck at Pyles Peak Dr. Hikers in Cuyamaca State Park, San Diego. Park, State Cuyamaca in Hikers ------•

ers away from focusing only on the on focusing only from away ers n 2015, a park ranger at mission mission at ranger park a 2015, n a fun created Park Regional Trails hik avid of veer to the attention way

Larry is alsothe using landscape political To Dr. Larry Beck, Dr. this was endeavor an To Hikers along trail at Cowles Mountain, San Diego. Mountain, along trail at Cowles Hikers science, them having watch and so by on debates presidential and the three each of then held class.” in discussions this school to year promote con community nection. the with involved get “I had students issues natural to discussing world related by management,resource energy use, climate get involved in the community, exercise, and exercise, the in community, involved get beautiful landscape.” experience San Diego’s online to Mission Trails Regional Park and Regional Park Trails online to Mission notified are whentheytheir up pick can cer students to tificates.for way This great is a take a selfie or have someone a selfietake or have photo a take collect they the prove at to After top did it. ing selfies, the the images five submit they the Leisure Experience’ students, I encour students, Experience’ the Leisure Challenge. Like the 5-Peak age completion of everyone else who climb does students it, major thepeaksthe five and each of in park to support, so he brought it to the Payne so he support, to the to brought Payne it ‘Wilderness 305 RTM School. andmy “For North Fortuna (1,291), and South Fortuna and South Fortuna (1,291), Fortuna North The distanceof the combined (1,094). to top all five peaksmiles. 11.5 is County:addi Challenge.In the take 5-Peak Cowles, to tion participants the to hike top (1,194), Paay feet), Kwaay Pylesof (1,379 Peak well-loved 1,592 foot Cowles peakwell-loved of 1,592 Moun tain,cherisheda vantage point San in Diego

Able at Coronado: Everyone Deserves a Day at the Beach! the at Deserves a Day Everyone Coronado: at Able Community Involvement with Lamke Gene Camp and Community Involvement I faculty connecting 24 F Fun inthesunwith Camp Able! His dream California. to createsouthern was dren County and were Diego in San lacking chil disabled for reational opportunities 1970s late discovered in the youth, that rec for of experiences camping advocate an and of Recreation Administration SDSU fessor at disabled.”camps forthe Dr. pro a Hanson, there and individuals to all were any not available that camping be activities should beach.”the involved to be in aquatic activities at Diego San in disabled for the opportunities few there are because is to me important so is Camp The reason Able since its inception. County. Diego San throughout community disabled supporting the cies for an all-inclusiveagen as seen experience range of programa wide the disabilities, is with adults and children accommodate to campfires.Designed and games, singing, play, boarding, water boogie ming, crafts, swimdaily activities of canoeing, sailing, summer. the during program Their includes aquatic day camp for that weeks six operates Able at Coronado: Everyone aday deserves at the beach! InvolvementCommunity and Camp Gene Lamke with “My mentor, F. Dr. Robert felt Hanson, involved have“I with been Camp Able l. robertl. payne ofhospitality &tourism school management Able at Coronado, a beach-based Able at Coronado, abeach-based of Camp member team devoted a been Emeritus has Lamke Gene nearlyor professor 38 years, - - - - - cycle. Incycle. February, Annual the GalaDinner bi wheelchair a purchasing to went of which a Coronado Grant for $12,000, over aportion Additionally,ers. organization received the many and oth children, fragile medically county,residential the throughout facilities from adults students, local reaching Beach, take Silver in activities at the Strand State were campers toprogram, 900 par over able past year. this ments its five-week During Camp and born. Able was sion, Dr. Hanson’s conceptualized Department, vi Parksof California State the Recreation and program.and In 1980, Director Russ Cahill, istrative unit type to this operate of facility admin ideal chaired the be at SDSU would he department the for thought and youth experiences camp of benefits tremendous ofless child’s the disability. He the knew children regard campfordisabled summer a Gene is proud of is Gene Camp Able’s achieve | fall 2016 ------nado.org. www.campableatcoro visit please volved, in may forCoronado and how you become City of Coronado 4th of July Parade. in the Annual for won 1sttheme Place float past tivities. This summer, Camp Able the raised $40,000 over to fund Camp Able’s ac City Community Center of the at Coronado Having ablast! Coronado Beach For at Able Camp on more information • - - - college connecting ------2525

One of Similar to Throughoutthe academic • International CHEI Fellows: and School proud the are at Payne “We Regional Teaching Forums: Regional Teaching School Visits: “Demo Classes” of CHEI of Teaching-Learn “Demo Classes” and ing educators, Resources students, for date, the CHEI team has To administrators. schoolconducted visits China. across 192 the in CHEI programs the prestigious most portfoliois the International CHEI Fellows which program, selects (ICHEI Fellows) Chinese from schoolsfaculty and sponsors As university. them one for semester a U.S. at Chinese 23 teachers par have 2016, August of Dur program. ticipatedthe in ICHEI Fellows ing their visit, fellows learn about innovate pedagogy governance, and faculty strategies, methods industry engage to partners. Foun helped to have honored theMarriott this amazing initiative,” up’ dation ‘stand ex currently are “We Winston. Carl says panding advisory our roles include to other and Uni University schools as DePaul such be to added more with Delaware, of versity 2017.” in year, CHEI team members visit schools in year, updates, program solicitfeed share to China soluand discuss back,build relationships, tions for academic challenges. Additionally, theif CHEI appropriate, team conducts the CHEI Teaching Conference, Regional the CHEI Teaching held smaller cit in are Forums Teaching ies and providences. Theydesignedare to providedevelopment professional for fac who mightulty the not beable attend to Conference. A total educa 313 of Teaching tors, school and administrators, hospitality industry leaders attended Regional five have Forums. Teaching The human resources team at Marriott Suzhou. ------Distrib Every year, Every year, l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert || When isCHEI a there part fall 2016 2016 2016 fall fall CHEI Teaching Conference: Conference: CHEI Teaching Field Trips: Trips: Field Resources: Teaching-Learning administrators, governmentadministrators, officials, and hospitality industry leaders. resources are continuously updated continuously based are resources industry as well trends, as hospitality on feedback CHEI from partner school admin and faculty. istrators industry and academic partners partici pate in education an invitation-only confer ence. Thisfour-day engages event teachersin workshops on teaching techniques, as well with as provides opportunities networking other educators and industry leaders. Three Conferences been have at CHEITeaching school educators, 490 tended total a of by WeChat platform, and the CHEI website WeChat (chei.org), teaching tools de and resources educators. with shared veloped CHEI by are resourcesThesetoolsand include a hospital Englishity curriculum, teacher and student manuals, sample coursesyllabi, as practice signments, lesson plans, articles, blogs, and videoshotel opershowcase real-world that These and more. ations teachingand learn developed ing from are resources input with CHEI team members, whom allU.S.-based of educa in top tier employed hospitality are CHEI teaching programs. tion and learning locations across China. CHEIa to ner hotel close in proximately partner school, students and teachers are invited to the hotel to build relationships time.and observe These real in operations limited not fieldinclude, can are trips but hotel from staff. and presentations tours to, CHEI 108 field have trips 2016, August As of been conducted. utedpartner to schools through face-its socialto-face training, media posts the on about careers and hotel operations. As of Au and As hotel of operations. about careers been 260 CHEI have guest lectures 2016, gust conducted CHEI at partner schools. When no the to partner hotel is close in proximity school,their is guest a from in speaker flown As partmission, a its CHEI of aims home city. provideto learn to about hos opportunities management, and tourism regardless pitality urban or rural in are and faculty ifstudents ------Chinese faculty Chinese faculty Hotel industry profes ince 2013, the payne school has the payne 2013, ince servedproudly asthe academic ad AliceWillard and S. J. visorThe to China Hospi Foundation Marriott

GuestLectures: Faculty Internships: Faculty CHEI offers an originally originally an designed,CHEI offers China- SDSU’s Carl Winston serves Winston as Managing Carl SDSU’s are designed to enhance students’ knowledge designed enhanceare to students’ the popular most CHEI program. the invited into sionals in class China are room as guest speakers. These engagements tors have participatedtors have internship in a faculty at a partner hotel. from educators Feedback indicates this was, that and continues be, to reer experiences,reer which the have potential instruction. enhance to their classroom As of CHEI partner 287 school 2016, educa August members participate four- or a two-week in week internship, rotating through various hotel departments to real-world gain ca fit their fit needs.the projectfor in Programs clude: tion and help students and educators under Schools opportunities. career thestand vast the all fol or of any of advantage take may dependinglowing programs, what on best centric portfolio of resources and practical and resources practical portfoliocentric of experiences to enhance educa hospitality Academic Advisor;Academic Chen Carol serving as Manager; Finance helping Liu with and Ivy communications, logistics, and accounting. faculty and staff play an integral role thisin integral an play and staff faculty Gene Lamke serving with initiative as Chief Advisor;Academic serving Blake Brian as throughout China. International Marriott is the industry partner and CHEI has now hotels67 provide to it with working addi School the for project. Payne support tional and a half years into the initiative, CHEI the into initiative, and a half years partner hasnow 70 schools, which an have provinces 19 in students impact 88,000 on in hotel operations. the for Director CHEI Some program. three tourism leaders. This multi-faceted program leaders.tourism Thisprogram multi-faceted enables Chinese educators and students to experiences knowledgegain and real-world purpose educa is enhance to hospitality tion, for the careers leading to rewarding and hospitality next China’s of generation tality Education Initiative (CHEI). CHEI’s CHEI’s (CHEI). Initiative Education tality

CHEI: How the Payne School Has Impacted Country a School Payne the CHEI: How S college connecting 26 F #EventCanvas and the EventProgram: Certificate Design #EventCanvas, created by innovators and Professor Stephanie DathewithstudentsoftheEvent ModelCanvas. when articulating event goals and outcomes, outcomes, and goals event articulating when Creating a Common Language for aCommon and EventsCreating Meetings Language a setframework of commitmentex and or new developing for template agement ence models. It is a visual chart with ele It chart avisual is models. ence confer and events existing documenting entrepreneurs Fris Janssen Ruud Roel and today’s level senior challenges of several sen. The #EventCanvas The is a sen. strategicman More than management. often stakeholder the behavior changes as aresult as behavior changes the of having ments describing an event’s describing ments promise; how page stakeholders arenot, same on the not livered from Switzerland form of in the the face. production the hurdlesthey alone let participated in the event, as well as stating as well as event, in the participated how return.canvas The articulates pected regard in communication is face to planners resolving pains; and creating and gains within pains; resolving one because vital profession.is for this This it helps stakeholders to get their jobs done; stakeholders done; toit get jobs helps their level masters and bachelors the at both ing A solution to this quandary has been de been has quandary A solution to this l. robertl. payne ofhospitality &tourism school management ormal education specific to School is a proud leader in teach aproud leader is School a growing field of field a growing study.The Payne meeting and event production is production event is and meeting ------– Janssen Frissen’s and consul design event Tourism Management the proudly launched vided ample knowledge, skills, and tools tools and skills, knowledge, ample vided apply #EventCanvas the methodology. Led and to understand needed techniques and skills together to world harness around the event and elevate the dialogue to include to include dialogue the elevate and event from planners industry brought course distribution Meet marketing and partner professionals technology,event new in this organizations activities by aligntheir illus to help the participants better design their their better design participants the to help training and tancy venue, as firm– its reg Payne of Hospitality L. Robert School the & trating trade-offsevents. potential of their It of instructional event. the design the helps (service design) customer and to journey the in relation revenues expected and costs the requiredthe of satisfaction against levels ex pectations. Additionally,pectations. canvas the outlines ing Planners International (MPI). (MPI). International Planners ing istration, partner, logistics and with along August Eventin with 2015 Model Generation programinaugural Event Certificate Design by Janssen Frissen, and training the pro The immersiveThe three-day certification In training order hands-on for to provide | fall 2016 Participants inthestudy of theEvent ModelCanvas. ------Frissen, and Event and Frissen, Model Generation back and ability to articulate how the event is de is abilityand event how the to articulate of this program. The Payne School looks of looks program. The this School Payne ceived by invaluable assisting experience confidence the was resultend attendees for design/#. design/#. how to participate, please visit www.event visit please how to participate, signed to create value for its stakeholders. stakeholders. its for value create to signed The owners. event and stakeholders senior tificate programtificate 2017. in January To find out Eventto SDSU Cer second for their Design modelgeneration.com/certificate-in-event- forward to welcoming Ruud Janssen, to welcoming forward Roel in all facets of the planning and execution and of planning facets the in all “I think“I #EventCanvas the is logistics and bottom-line and logistics finances.” planners who get in a ‘rut’ of get in a‘rut’ who planners seasoned planners—especially a GREAT for meeting tool HTM meetings and events students events and re meetings HTM —Sue Gordon, CMP-Partner, Gordon, —Sue EPIC Meetings CA &Events, Diego, San • - - - - college connecting 2727

—Chris Deere, Chief Executive, Rainbow’s End Theme Park Ltd. Park Theme End Rainbow’s

and SeaWorld enabled learning and SeaWorld beto in immediately applied The environment. a relevant throughoutpresenters were excellent and the program was outstanding.” organization “The IAAPA Institute for Executive for Executive Institute “The IAAPA Education was excellent from a was perspectives.number It of meet to opportunity a great industry professionals from backgrounds of a variety and ideas,facilities share and to opportunities the networking beneficial. incredibly were The itself was informative program and thought provoking. The and the work classroom mix of San at case Diego studies Zoo When work is play! When work Hard at work. - - - - - • l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert || fall 2016 2016 2016 fall fall For more information on the IAAPA In information more on the IAAPA For As the part the weeklong conference, of tailing; food and beverage planning; and off- dinnersite planning. Education, Executive for please visit stitute www.iaapa.org/events-education/events/ iaapa-institutes/executive-education. Payne School selected Payne students eight 10 to As Student be to Executive thein program each These were students (ESAs). sistants to assist executives five assigned to four theduring timein andsupport they were San Diego. addition, were the In students get to as a way assigned responsibilities hands-on, world experience real the in area meetingsof and events. Theyprovided of all thelogistical support and planning, includ ingthe acquisition hotel of accommodations and transportation; welcome receptionde California. At the California. SanDiego At Zoo, attendees where they audit, participated a cultural in management theto findings zoo’s presented San Diego, participants team. SeaWorld At throughlooked the dif the at park eyes of these guest perspectives and shared ferent management.findings with ------very january since 2011, the l. 2011, since january very SchoolRobert Hospital of Payne has Management & Tourism ity education hostedan executive

This year, the Institute drew 22 industry22 drew Institute the Thisyear, Members of IAAPA 2016. Members of IAAPA sort Hotels and the Downtown Disney Dis Theat trict Disneyland ResortAnaheim, in experience economy, innovation,experienceand train economy, ing. Theykeynotealsoreceived a address Re of President Vice Storbeck, Jon from Sipe, and senior leaders sup from attraction plier companies participated and in lectures context, the explored that work group small professionals from across the across globe, from includ professionals ing Dubai, and Gothenburg. Kong, Hong School fac Payne of the instruction Under Lori and Dr. Testa Mark members Dr. ulty attractions, networking, and classroom in and classroom networking, attractions, leading experts. from struction institute provides participantsinstitute unique with educational opportunities including vis site andits hands-on learning local at San Diego The program is tailored to Themeettheis tailored program needs senior-level today’s of leaders in the world rated This highly industry. wide attractions conference for the International Association (IAAPA). & Attractions Parks Amusement of

The Ride of a Lifetime of a Lifetime The Ride IAAPA Institute for Executive Education: IAAPA Education: Executive Institute for E college connecting O 28 the rapidly changing contextual factors of factors contextual rapidly changing the “Weting. have considered realities such as Sipe. explained twothe undergraduate programs well,” as benefit potentially could that approaches and ideas included efforts of Both these ing. think program, inspiredevents new some comprehensive and of meetings the review Master’s HTM the the as well as Program, developing in initiative collaborative cent re the Payne the since launched we School, discussion an ongoing been has a whole undergraduate programs. oration between core the of twoclasses the opportunitieslums where sitand for collab RTM and HTM ofexamination the curricu The Evolution Curricula Our of Continuous Process Improvement: “It is a fascinating process,”“It afascinating is Pon stated “Although programs the evaluating as l. robertl. payne ofhospitality &tourism school management changing adventure:changing athorough haveting, embarked on agame- Sandra and Sipe Pon Lori Drs. ur faculty and staff, led by ------tified for both for tified programs.The School’s Payne were program and keygic issues iden level for me.” other like none It experience in each a section. learning was change for need potential and factors encing Wesmaller pieces. influ the examine would content of the specific into the dig deep puzzle then full and at the to look able was Lori’s I “With guidance, clear explained. she rewardingyond to work with Professor Sipe,” ofphase curriculum the review. “It be was first the during partner instrumental an was Lily Briese’15 classroom. the beyond ingful ofample student mean work project that is an ex been has and process One Phase the student feedback.”and of of programs; both data adecade over and positioning strengths and unique the ments; university require assessment teaching; and nature evolving of the learning industry; the At strate conclusion the of One, Phase of an integral was Student part feedback | fall 2016

------laboration. aplatform to as exploreomy col theories the transformational econ and experience the ther. Specifically, and Sipe Ponting areusing fur explore they disciplines as specific their fits experience common students a through to have ashared core approach that bene HTM is forand end goal The RTM outcomes. learning degree the are and developing goals, program and learning mission, vision, the Two,Phase Ponting and Sipe have created Now in outcomes. program learning level and were delineated, engagement, industry such community as goals, and and purpose role in futurerole plans. play integral an will and curriculum nected con benefits ofa first-hand to witness the Itsearch. presents an exciting opportunity of process re how the to conduct learning RTMand HTM offered students being is on This semester,This combines a class that pilot • ------college connecting ------2929

• Additionally, through the Conrad N. Hil N. through the Conrad Additionally, the center targets have a focushospital on the have center targets tourism, culinaryarts, event and/or plan ity, ning curricula. Programs shape responsible citizens changing through life experiential teachingand learning opportunities and in the engagement with social active and spire economic development San of Diego. Payne benefit Schoolactivi from receive students as one-on-one tiessuch mentoring; collab volunteerorative coordination; opportunity an annual one-day educational conference themanaged and produced center; by and School students Payne of bureau a speaker’s and industry professionals. through their junior intern and year senior mold that their building ships, relationships decisions and providecareer guid valuable ance academic on and employment steps. sophomores entering into theAdditionally, be mentored may programs HTM and RTM connecting through assignments a senior, by guidethat and provide the incoming student success. for a support and Mentorship Volunteer ton Foundation able students to are engage with area Center, high schools to provide learning opportuni tiesunderserved for youth. The schools that ------l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert || fall 2016 2016 2016 fall fall Payne SchoolPayne undergraduate students Mentors share approximately two hours two approximately share Mentors work and work context and are intended context and work work and are and starting points for provideto structure continued conversation. the completion At min ½ a 2 present the students program, of ute documentary on their mentor journey. severalhave options that involve mentor ship.They benefit from the unparalleled con nections local with industry professionals of time per month with their students. Most Most time their per with students. of month complet with tasked are students months, ing mentor a structured assignment, cre ating a relationship. student-driven The assignmentfirst involvesthe studentshar ing their customized leader development educate to plan their mentors on (LDP) as for leader aspirations develsigned student’s and opment; their self-identifiedstrengths weaknesses; and the particular they areas intend to focus their improvement efforts. Other assignments encourage students to their coursetalk of about the integration Tourism Marketing District; Don Ex Jones, Marketing Tourism Sales of Marketing, President & Vice ecutive LaRuffa, Vince Management; CadenceTravel Univer Resort of President Marketing, Vice Orlando sal Walton, Resort; andHarmony TheBridal Bar. Founder, ------—John C. Crosby —John of the HTM Master’s the HTM Master’s of entorship is a valued and and entorship is a valued key component to both the of programs undergraduate Schoolthe and the Payne MentorEDGE

The push the right in direction.” “Mentorship is to a brain “Mentorship listen, an ear to pick, and a Brian Hughes, Executive Director, San Diego Director, Hughes,Brian Executive invested in the student’s success and cre the in student’s invested ating the best possible means achiev to ing that outcome. included have Mentors matchmakers for mentorship, assisting stu dentsindustryan finding with professional, the whooften times program, of alum an is It offers a offers cohesive,It personalized mentor course 18-month planthe across entire ship prides itself Theon program being study. of Program isProgram designed complement to course real work world and offer context toprac tice and develop leadership competencies. dents unique with excels insight that their personal growth, and professional and de themvelops as leaders. HTM Master’s Program. It provides Program. stu It HTMMaster’s

BuildingCommunity ThroughMentorship M college connecting 30 tina Jeffries, in a one-creditstudents enrolled of Dr. advisement the Chris and Sipe Lori tourism and industry. hotel Diego San Under the in leaders prominent interviewing and study, by STR provided data through culling market their as to Diego San selected dents The stuSchool classroom. Payne in the use for research, studentsources and projects, related as re well as tourism and data hotel with universities provides SHARE Center The information. census and data, pipeline forecasts, annual profitability, data, mance to valuable cess research such perfor as in Newence York City. Confer (HX) Experience during The Hotel with apresentation of team’s the research competitionconcluded top finalists, six the programs United across For the States. the from hospitality students,uate participated ofcomprised undergraduate both grad and tion in November 2015.More than 30 teams, Inaugural MarketCenter Study Competi Research Education and ademic (SHARE) Research Hotel-related (STR) Supporting Ac Smith in the fifth place –took Schafer Travel Sonya Lampke,and Jensen, Rachel Shannon Sarah KevinHancock, Dacquisto, Bolanos, Competition Study Market Inaugural Places the Top in Center Nationwide in Six SHARE STR Yields Accolades:Analysis Payne School Team HTM A STR provides the hotel industry with ac industry hotel the STR provides l. robertl. payne ofhospitality &tourism school management School HTM Program HTM –MonicaSchool studentsented from Payne the research analysis, and tal six hoursdata of tireless fter ------on criteria suchon criteria quality as of description the firms. ment consulting groups, invest and companies, in frontwas of of from judges hotel apanel presentation in-person Their presentation. findings down to a their distilled 30-minute students The class. management revenue a onclass how toin read also and STR data Monica Bolanos, Kevin Hancock, RachelLampke, andSonya Schafer. Payne ShannonJensen, Schoolparticipants SarahDacquisto, The submitted presentation was critiqued submitted critiqued The was presentation | fall 2016 - Palm Springs its market as of study. style. communication onjudged quality and of its key components presentation face-to-face The was data. line market;the comparable markets; pipe and dinal trends in different and breakdowns of its current stats; description of longitu the structure and of size the of market the and This year’sThis currentlyis team researching • - - college connecting - 3131

—Trent Selbrede, ‘13 —Trent the membership through the Master’s custom additional and with Program izedoffers coursework. Theprogram engaging, and immediately relevant, courseworka constantly in applicable changing business environment. “The for the valueprogram in my for me was transformational helped really It leadership style. • a better leadera better also and it made and husband.” me father a better me see the ‘why’ things a lot in of look than the at surfacerather level. made it me Professionally For more information on the HTM Master’s information more on the HTM Master’s For Program, please visit www.mastershtm.sdsu. edu. ------Trent Selbrede ‘13 Trent l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert || fall 2016 2016 2016 fall fall gram buildgram relationships among students focusa with leadership de on andfaculty in conver we are velopment. Additionally, sation with other national organizations to support development the professional of The Payne School is currently partnering Payne School The currently is to Association (USTA) Tennis thewith U.S. degree for tendeliver a customized master’s nis pros and club management professionals their take gamethe to to nextlevel. The pro isgram highly interactive and personalized de Courses each cohortto are students. of busy providefor to online flexibility livered States. the Two across United professionals intense weeks on-campus during thepro Adam Edelman ‘15 and Jeff Campbell ‘15 and Jeff Adam Edelman - - —Adam Edelman, ‘15 he htm master’s program program he htm master’s will welcome fifth its cohort 2017 January in students of the off kick spring ad to new

from an online program.” an online program.” from know the professors and my andmy the professors know Cohort, bond that you that build is you than a lot better expect with the Cohortwith and the with come that questions On up. a one-on-one level, to getting “The program is so personalized. changes It current. is really It 18-month journey. 18-month life/school balance. Master’s Cohort Four Cohort Four life/school balance. Master’s Jan in will ranks thejoin alumni proudly uary at theconclusion its challenging of aligns well industry with demands and the coursework to further streamlines help students achieve a desirable work/ mission.The shift spring to admission

From The Edge: HTM Master’s ProgramUpdate Edge: The HTMMaster’s From T college connecting 32 T Liberian government and the International International the and government Liberian TourismEbola with the Strategy Export of process ingenerating the ticipate aPost- to travel in West to Liberia Africa par and gaged by United the Nations earlier year this tionally. Additionally, Dr. en Ponting was Worldthat the stages interna League Surf events major sporting the and surfboards sustainability the concerning ings of both of in a series meet to participate invited CSR ing’s professional body, sporting has which by World the recognized surf League, Surf project. this for fiveworkmonths Diego to inon San is Porto Portugal studying at IPL in Peniche, sustainability. Afonso Teixeira, anative of effectively is try to guarantee regulated its ensure burgeoning indus tourism surf their city to the for recommendations develop to (IPL) to work Leiria withPolitecnico de CSR aresearch funded has student from Instituto hind collaborative research and with CSR thrown support that and his of city the be of The Mayor has Peniche. of ment Peniche develop tourism surf the guide help tially to poten undertaken research has CSR the werepoliticians interestedof depth in the aresult, as mayor and, local the and schools October. 10+ surf Penicheevery now holds it hosts contest tour championship world transformedbeen by surf tourism the and economy of the Peniche past decade has surf break,famous Tubes. Super the Over the to home Portugal, Peniche, in Congress fore 8th Annual the International Tourism Center (CSR) for Research Surf Center Updates and Institute CSR’s work on sustainability been also has l. robertl. payne ofhospitality &tourism school management liver presentation akeynote be Dr. Jess Ponting invited was to de (CSR) an exciting had year. has for surfhe center research ------which was attended was bywhich 270 from 27 people ParkSurf Summit Florida, 2in Orlando, Kingdom’s Oxford University. Alto’s StanfordUniversity United the and fromtries universities prestigious as Palo as from more coun has 20 members than 60 which by CSR, hosted and convened nization organew a ofAcademics, Surfing sociation As International of the conference inaugural Day Two the as of served conference the also Sustainable Stoke Conference 18). on page transition to sustainability (read the about ers together to exploreworld’s surfing the opportunity an 2015, research tobring ber Septem in Conference Stoke Sustainable Stoke”, “Sustainable a book, the hosted and Mexico. Additionally,ifornia, published CSR Baycation Hotel of in Baja Scorpion the Cal Fiji, with and preparations for STOKE Certifi sustainablein acertified resort Resort, Surf by Matanivusi hosted the search work while 18).work on page Trade (read Dr. more about Center Ponting’s Payne Schoolstudentsstaffingcheck-inattheSustainableStoke Conference. Students were actively involved in re In September 2016 CSR co-presented 2016 In CSR September | fall 2016 ------business started by SDSU started business alumni. Studios in North Shaper at the Park,rials a out of sustainable mate a surfboard shape tunity Seminar to for work the together to oppor upcoming the and surf lesson; their Freshman attending Seminar, by CSR, run Sustainabilityand to students; Surfing The GregLong’sChampion presentation Surfing have World for CSR included lights Big Wave high Other of surfing. bio-mechanics on the research world-leading doing is who tugal, studying Brazil, in Por in from Florianopolis Márcio student aPhD Borgonovo-Santos, quetti recently from also Brazil,and hosted Bos Marcos Professor placement, doctoral destinations. surf of man-made related development to the opportunitiesto challenges discuss the and athletes and experts suppliers, academics, investors, operators, developers, pool surf park surf and including industry’s topminds ocean by the gathering of outside the surfing future the summit The accelerates countries. Currently, are we post- hostingavisiting —Dr. Jess Director Ponting, CSR - - - - - college connecting - - - 3333

—Dr. Katherine Spilde, Katherine SITG Chair —Dr. —Lisa DeFino,IME Associate Director that provides the opportunity to engage in engage to providesthat the opportunity meaningful livability address projects that goals.and sustainability the public policy related to freeplay taxation; policythe freeplay public to related andtheastribal conduits employees role of for tribal government re messaging. Future to players of will the search ability address discern machines par slot in and the role of andtribal economic culture development on wellness. and family The tribal community funded and published the SITG by research is incorporated the into curriculum for the Emphasis and is Management Casino Tribal tribal leaders with and directly also shared whorepresentatives can operationalize the their prop in own findings or communities erties. project management expertise the for annual Sage Project, a part SDSU’s for conference nership between SDSU and local government, ------l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert || fall 2016 2016 2016 fall fall In January, students provided students logistical January, In Tribal Gaming students in Las Vegas. Vegas. in Las Gaming students Tribal page 27). Additionally, they provided integral Additionally, page 27). play promotions on slot machine slot on volumes; promotions play support and planning – including the acquisi hoteltion of accommodations and transpor tation; welcome reception detailing; food and beverage planning;dinner and plan off-site ning – for the International Association of Ex (IAAPA) Attractions & Parks Amusement ecutiveEducation about Conference the (read Executive Education Conference on IAAPA Sycuan Institute offers this new Tribal EDP, Tribal EDP, this new offers Institute Sycuan fall the each at South year, third its in now These programs Show. Gaming Indian west conducted built upon original research are theand funded SITG. by Research and Public Policy SITG continues to fund and support aca issues the into across tribal demicresearch ad Recent funded studies industry. gaming Corpo topics including of a range dressed Social and philanthropy rate Responsibility tribal governments;by the free impact of has alsodemanda tribala Exfor created Development Theecutive (EDP). Program ------he institute for meetings & he institute meetings for a success (IME) enjoyed Events providing real-world of year ful experience as applies it to class tudents in tribal gaming attend tudents attend gaming in tribal eventsthe exciting most the in gam includingthe Globaling industry, and those from ExpoGaming (G2E) management; meeting andevent planning; and leadership skills participating by two in major events. room study for our students. The “Minions” The“Minions” students. our for room study nickname to(a which the students fondly honed their project themselves) to refer Institute for Meetings & Events (IME) MeetingsInstitute & Events for alizationin tribal gaming. Offeredfully on line, the the Certificate success of Program ment. The coursesthe to are leading degree also Man as a Gaming packaged separately agement Certificate for industryProgram who seeking profession are professionals Teaching de 4-year only Thethenation’s SITGoffers intribal gree manage operations casino and also did tours of several Las Vegas Ca Lasandalso several Vegas of did tours sino properties. development, the e-commerce. including At met tribalevent, with students tribal gaming leaders and NIGA Chairman Ernie Stevens, the SITG also sponsored a student trip to to trip the SITG also a student sponsored ReservationtheAnnual Economic Summit RES is the Las in (RES)Vegas. conference triballargest event dedicated to economic provide industry professionals with infor mation aboutthe tribal gaming educational During the past year, opportunities at SDSU. (NIGA). Every year, the SITG hosts a booth at (NIGA). Every year, Show showcase to the Tribal the NIGA Trade Association Student Gaming (TGSA) and the Gaming Indian Association National Student Life

Sycuan Institute on Tribal Gaming InstituteSycuan Tribal on (SITG)

T S college connecting 34 L ary in Sacramento, and we plan to take even to intake Sacramento, plan we and even ary coming is this Febru event next The ment. recreation art of the playground and equip professionals, state industry test as well as studentsthe were directly to learn able from where California, Beach, ciety in Long event aCalifornia Parkstended &Recreation So eager to industry. work in the at RTSA also were ofattendance, students all seeking who Recreation Tourism and Student (RTSA) Association littlethe form Petco that helped nuances differentto see as well as event locations, were they able where perspective scenes Park that gave students the abehind-the- community the and awhole. as get more them but to also involved in SDSU real-life to the dents professional industry, ofonly stugoal to not trip the this is expose professionals. with these experience MESA’s to receivedents and first-hand knowledge great a trip was The way for the stu professionalvaried etc. backgrounds, respective their positions,tained their regarding successfully how they ob different to event specialists spoke we of course trip, the this three days. Over different six ited spanning locations, class. ing marketand incom to themselves the can introduce zations they together so student organi all brings which cheon, Payne Welcomethe School Lun Back 2016-17what bring. We year will held to forward year16 looks and school successful 2015- a very had MESA Events and Meetings Student (MESA) Association Student Club Updates MESA held afundraising at Petco event held MESA Angeles, vis we our trip to Los On l. robertl. payne ofhospitality &tourism school management ation and tourism organizations in in organizations tourism and ation recreAlumni Center, 35 over with ful RTM Job Fair SDSU in the rtsa held asuccess ast year, ------Payne School Welcome BackLunch. Members ofMESAatScrippsCottage forthe ------

and Chargersand games. Qualcomm at events for opportunities ing volunteer other as well as works, in the is orphanages in trip toTijuana tovolunteer since RTSA’s years A seven ago. inception first had the and logohas change the tiful, presentinglogo for RTSA. It a new beau is faculty, students. and Additionally, be will we Kickball FestCO-ED on campus for alumni, aPSFA 8, is which on October be hosting will is eventmore next big students. RTSA The Park at Balboa studentsevent the where met entire program HTM student and orgs. a and way for students to interact with the RTMas a mixer event serves students. This from 201 students the upperdivision the and presents work the which all 201 Showcase, industry.events students professionals met sporting in the Park. tour, awalking tour was The and the In Spring Semester, the an held MESA semester,Every organizes HTM the MESA —Jesse D., President —Jesse D., | fall 2016

- - RTSA funontheplayground! Jolla. in La conference professional the onto LEAP event their coattail to were and able reception dent stu own their resentatives hosted for MESA rep of its sponsorship,because two PCMA for year, roughly of one sor MESA and aspon been has (PCMA) Association ment organization. of alarger apart but still be ent companies, —James Byrd Jordan and Werth, Presidents ProfessionalConvention The Manage Incentive Travel Excellence (SITE) Incentive Travel (SITE) Excellence for Society The sional organization. involved in aprofes become and together to learn Board) to come Executive on the not that is eryone (ev members MESA of the all aging to offer. has eachspace what different of sides Hospitality, and students the many toposed the differentex and points view of for allowed differentevent spaces The park. the at coordinators event of leading with talked and one the it really was like to work for differ on insight what to provide able was MESA was interested was in encour MESA ------college connecting - - - 3535

—Kevin Torres, President Torres, —Kevin Salcedo,—Ricardo President properties such as Viejas. We are looking to are We propertiesas Viejas. such the it best andmake organization our grow to date. as this with prestigious interact to students sociation. addition to continuing In to host events the Month of popularour Restaurant a new tradi creating we are and fundraisers, tion,which will & Brewery Hop be “Foodies which is planned the for fall se Tour,” Taste counterpartmester as a direct wine our to event the in spring. - - - Foodies with President Ricardo Salcedo and Payne School Director Carl Winston Winston School Director Carl Foodies with President Ricardo Salcedo and Payne The Bay. By Wine at Humphrey’s Event Annual at the Fourth - - - - l. robert payne school of hospitality & tourism management management management school school & tourism & tourism of hospitality of hospitality payne payne l. l. robert robert || network throughnetwork consistent atten dance the at Restaurant California meetings board Association (CRA) through events.or our Among whom with those professionals fall 2016 2016 2016 fall fall Our plans the for com Shawnta Fleming from the Palette Restau theShawnta Palette from Fleming of the at Institute Art rant – SanCalifornia Diego, and BlakeMichael from Hum The Bay. By phrey’s ing include: year volun teering San the at Annual Diego con Spirits Festival, with closely work to tinuing the provide CRA to order in openan door the to HTM Las Vegas, which confer gaming is a large Las Vegas, ence, and also local plan of taking on tours connectedwho we recently most include: renowned catering sushi chef Roberto Jeff a Roll, on Sushi from Kloeble Chef and Rudy The members of TGSA with President Kevin Torres at the exclusive MGM Mansion in Las Vegas. MGM Mansion in Las at the exclusive Torres TGSA with President Kevin The members of never and have 25 years seen for the MGM in to G2E planwe go to Thisyear, Mansion. ------uring the last uring we had a year, acwide of variety complishments. mit (RES). During our stay we took (RES). Duringmit stay our behind-the- and received tours ast year,ast las visited tgsa vegas the for Reservation Economic Sum ued to strengthen and expand industry our ued strengthen to to make sushi the traditional way; the traditional hostedsushi make to the Month of popular most our Restaurant featuring over attendees; 30 and contin ever, prestigious Art Institute of California – San California of Institute Art prestigious Diego, as well as their facilities; organized making lessons wheresushi we learned how phrey’s By The Bay. In addition to enhancingto In addition The Bay. By phrey’s club leadership, we had a wonderful gour met 3-course the meal of and kitchen tour “Wine Committee” made up of passionate passionate made of “Wineup Committee” interested in helpingstudents plan and host Hum at Event Wine popularour Annual We assembled a new wave of a new of assembled wave We “Wine our membersboard and substituted Coordinator” Event board position for a Foodies Mansion, which is invitation only. Just get Just Mansion, which is invitation only. is in fact, difficult; the Mansion of ting a tour the at who employees worked have are there restaurant, and event sectors of hospitality hospitality and event sectors of restaurant, all come together to make one memorable the stu experience a guest. for Additionally, the MGM of tour exclusive an dents received with industry executives from both tribal from industrywith executives and commercial gaming companies, and aboutthe hotel,learnedhow gaming, more properties, met Ernie Ste with students In the the National Chairman of vens, Jr., Association Gaming dian (NIGA), networked scenesaccess properties as several to such Wynn The Ranch, Tropicana, Valley Green Grand. While andthe MGM touringthese

Tribal Gaming Association (TGSA) Tribal Student

L D college connecting 36 L York City. Director,Sales our and annual trip to New Wyndham Bayside,Of: A ADay InLife The Trip California. Cruz, Monterey to Santa and our and Spring ralliedNicole, volunteers; representative, HSMAI our which for event (HSMAI) International Association keting Hospitality the Eng; Ashley Mar and Sales withevent Recruiter College Of: A Life The children. underprivileged for perience atrick-or-treatin downtown to provide ex Embassy with the our partnership Suites is Management Student (LMSA) Association Lodging of professionals. of consists judges industry refreshments,light panel The raffles. and networkingThere are also opportunities, free National a to trip Conference. win to show chance in our talent for the to compete opportunity have the Students Conference. in October, held Regional is and after HTM, National Board. NSMH for National Chair dra MacClure, asenior year, this elected was Ken own very graduate. Our they fair when career atportunity the job a potential to land op the them gives also but level, personal to get chance to knowthe recruiters on a only not they givetunities students because are conferences great oppor country. These the over all from students professionals and network as well as with industry industry students hospitality the about ences, learn in Washingtonheld D.C. At confer these Vegas in Las held was Nationalsand was past year, This Conference. tional Regionals Na and Regional NSMH tends haveand fun. current NSMHers meet to students (NSMH) Hospitality in ofNational Minorities Society A —Pooja Patel, Treasurer—Pooja Patel, tour of a hotel include Upcoming events ADaySpring included 2016 In highlights NSMH’s biggest Mr. fundraiser is &Ms. year,Every organization at the l. robertl. payne ofhospitality &tourism school management encouraging new HTM HTM new encouraging its annual Padres night, exciting year. had NSMH wasast year abusy but trip; Trick-or-Suite, and which LMSA’sConvention; New York Experience Hotel The include few highlights from Fall 2015 ------LMSA Spring Trip inSanta Cruz, atSeascapeBeachResort California. participants Members ofNSMHattheNationalConferencein Washington, D.C. Miguel and Hilltop High School. Members School. High Hilltop Miguel and hospitality. year, Last at Mt. helped NSMH with programs in business and specific that have students homes, from low-income schools up with high teams and important NSMH believes community outreach is community outreach is believes NSMH on our panel. on our panel. ott Marina, Marquis Diego San Marri at Operations of Room alumand Fileg Zere, Director of Hyatt Regency Mission Bay, fromting SDSU, Tom HR Celli of having Professor Sandra Pon past This year,honor had we the | fall 2016 - - and More.and ferent at Labs volunteered and ethnic foods, Trujillo’s Taco apotluckwith had dif Shop, year, toured we Midway, USS the supported community,the diversity. celebrate and Last minority local withinrecognize businesses community, the to giveback ganization, to bringawareness NSMH lows or to the firstthe week of HospitalityApril. al Week World. Sea and Zoo Diego fun San withat the them have and students these mentor to were able —Kimberly President Robles, Lastly, Hospitality holds NSMH Week in - - - Professors For A Day Thank you for the gift of your time and expertise!

Abby Christensen Senior Director Maritz Travel, Inc Adam Beer Hotel Manager Sheraton San Diego Hotel & Marina Alexandra Borrelli Scorpion Bay Hotel Alicia Goldin-Goidich Director of Human Resources Sheraton San Diego Hotel and Marina Alicia Richards Marriott Mission Valley Andy Fichthorn Former President Sea World Annette Gregg Vice President AlliedPRA Annette Zeller Associate Director of Catering Beverly Wilshire Hotel Anthony Belef Area Director of Human Resources Omni Hotels & Resorts Anthony Lucas Professor UNLV Ashley Eng ‘10 College Recruiter Starwood Barry Lall President/CEO Pinnacle Hotels USA Bill Byrne CEO Byrne Companies Blaine Redfern General Manager Wyndham WVO Inn at the Park Brian Gullbrants Executive Vice President & General Manager Wynn Las Vegas Brian Hilemon Director of Marketing Partnerships San Diego Tourism Authority Brian Hughes General Manager Omni San Diego Bruce Mendoza Front Desk Manager MGM Grand Las Vegas Carmelle Pina Marketing Manager Puesto Chris Lee Owner & CEO ACCESS Destination Services (DMC) Christy Jones ‘13 Senior Travel Director Maritz Travel, Inc. Chuck Ross Founder & President Old Town Family Hospitality Corp. Colleen Anderson General Manager Omni San Diego Dan Dustin Professor University of Utah Daniel Tucker Former Chairman Sycuan Band of the Kumeyaay Nation Darcy Santiago Resort Manager Wyndham Dave Holt District Manager County of San Diego Department of Parks & Recreation David Cohn President Cohn Restaurant Group David Frost Volunteer guide Balboa Park Walking David Richards Director of Banquets Omni San Diego Hotel Debi Nutton Executive VP of Gaming Operations Wynn Las Vegas DeeAnne Snyder Director of Event Services San Diego Convention Center Donna Marcou Vice President of Leisure Sales Tropicana Las Vegas Dorianne Mormann Director of Catering San Diego Convention Center Corporation Dracy Santiago Resort Manager WorldMark by Wyndham Elizabeth Galloway Co-Owner White Lace Events & Design Elsa Gomez Leisure and Business Sales Manager Tropicana Las Vegas Emily Andersen Catering Sales Manager Town and Country Resort & Convention Center Emily Tisdale Creative Director ACCESS Destination Services (DMC) Eric Blehm NYT Best-Selling Author Ernie Stevens, Jr. Chairman National Indian Gaming Association Frank Kastelz Director of Operations Omni San Diego Hotel Gabriel Chaparro Assistant Manager The Lot in La Jolla Gerrica Gray-Johnson Convention Services Manager San Diego Convention Center Corporation Greg Alberto Director of HR US Grant Hotel Holly Green CEO The Human Factor Jackie Reed CEO TS Restaurants Jacques Spitzer CEO Raindrop Marketing James Cascone Partner and Global Foodservice Leader Deloitte & Touche Jeff Leduc Director of Food & Beverage Hyatt Regency Mission Bay Spa & Marina Jennifer Booth National Sales Manager Omni San Diego Hotel Jessica Miller Supervising Park Ranger San Dieguito Regional Park Jim Bennett Director of Engineering The US Grant Jim Kilby Former Boyd Professor of Gaming UNLV

fall 2016 | l. robert payne school of hospitality & tourism management 37 Professors For A Day (con tinued) Thank you for the gift Thank you for your of your time and expertise! generosity and support! JOE PYON, Sr. Hotel Manager Wynn Las Vegas John D’Angelo Director of Rooms Manchester Grand Hyatt John Palinkas Former Director Pechanga Economic Development Corporation Justin Moore Vice President & Assistant General Manager Green Valley Ranch Casino Resort & Spa Kaitlyn Rogers Human Resources Leader in Development Omni Katie Pederson Director of Special Event Sales House of Blues Krissy Simek Owner/Partner White Lace Events & Design Kristi Learn Human Resources Director Anthony’s Fish Grotto Leslie Cruz Regional Resort Recruiter- Southern California; Wyndham Vacation Ownership Inc. Leslie Simmons Special Events Manager Avalon Hollywood Leticia Nichols Guest Services Manager Wyndham Lily Briese Dream Dinners Linda Wells Director San Diego Tech Coast Angels Louis Chertkow Supervising Park Ranger Sweetwater Regional Park Luz Orozco ‘14 Meeting and Event Manager Starwood Hotels & Resorts Worldwide, Inc Maggie Tull Supervising Park Ranger San Dieguito Regional Park Mandy Brown Charter Sales Manager Hornblower Cruises & Events Marcy Melley Director of Sales House of Hospitality Margarita Carmona Tropicana Las Vegas Matthew Spencer Restauranteur Kettner Exchange Medardo Salinas Assistant Director of Human Resources Sheraton San Diego Hotel & Marina Melissa Pfeiffer Special Events Manager Museum of Photographic Arts in Balboa Park Mike Noce Recreation Coordinator City of Burlingame Nicole Shook ‘10 Front Office Manager Hotel del Coronado Omer Sattar President Sightline Payments Paul Kucharczyk Supervising Park Ranger Los Penasquitos Ranch House Paul Melchoir Director Aztec Shops Ltd. Paul Thiel Regional Managing Director BNY Mellon Raven Guzzino Event Manager Earl Burns Japanese Garden Raymond Smalley Resort Manager Wyndham Harbour Lights Resort Richard Aaron President BiZbash Media Richard St. Jean General Manager Jamul Casino Coming Soon! The NEW L. Robert Payne School of Hospitality & Tourism Management website! Rick Hill Former Chairman National Indian Gaming Association Please visit www.sdsu.edu/htm to catch up on our latest developments and connect with your classmates. Rob Spooner Regional HR Director Hyatt Robert Isner Associate Director SDSU Dining Rusty Rodes Supervising Park Ranger Felicita Regional Park Ryan Thorsen General Manager Mister A’s Sam Bowler ‘13 Account Manager Allied PRA Sam Kropp VP of Operations Staples Center Scott Slater CEO Slater’s 50/50 Staci Pike Senior Convention Services Manager Omni Hotels & Resorts Sylvia Harrison Director of Sales San Diego Convention Center Corporation Tatiana Lotufo Regional Director of Business Development ACESS Destination Services Terri Schaesser Director of Events Newport Beach Vineyard & Winery Tiffany Spitzer Tom Celli Director of Human Resources Hyatt Regency Mission Bay Spa & Marina Trent Selbrede General Manager Residence Inn San Diego Carmel Mountain/Rancho Bernardo Trisha Blake VP Media Civilian Tyegaria Halloway ‘15 Slot Marketing Management Associate MGM Grand Las Vegas Tyler Martin ‘04 Regional Director Brigantine Vincent Barile Director of Slot Operations Green Valley Ranch Casino Resort & Spa

38 l. robert payne school of hospitality & tourism management | fall 2016 Don or Hon or Roll Thank you for your generosity and support! Barona Valley Ranch Resort & Casino Mr. Nicholas Slettengren ‘09 Cal Poly Pomona Mr.John Dahl California Restaurant Association Mrs. Hema Lall California Restaurant Association, San Diego Mrs. Jeannie Rivkin Co. Chapter Mrs. Jennifer Majors ‘03 Conrad N. Hilton Foundation Mrs. Kathy Druqer Duff ‘87 Dr. Patricia L. Roscoe ‘14 Mrs. Sandra Ponting George & Germaine Gusenot Mrs. Stephanie Dathe ‘95 Hilton Worldwide Ms. Amy Trinh ‘16 J. Willard & Alice S. Marriott Foundation Ms. Ann Tidwell-Callahan Mr. Al J. White Ms. Ashley Marie Galtan Mr. Alexander Craig MS. Danielle Urbina Mr. Armando Bolmey MS. Denise Tran ‘04 Mr. Arthur Rivkin Ms. Kathryn Viera Mr. Barry K. Lall Ms. Patricia Culver ‘76 Mr. Carl Winston Ms. Patricia White Mr. Charles F. Gorder Pinnacle Hotels USA Mr. Daniel Major Real World Academics, LLC. Mr. Eric Koppelmaa ‘88 Rivkin Family Fund I Mr. Fred D. Borelli ‘72 San Diego Brewers Guild Mr. Jeri Zuccaro Sticky Bumps Mr. Jess Ponting The Handlery Foundation Mr. Kevin Chow HTM ‘10 The San Diego Foundation Mr. Matthew Dathe ‘90

Coming Soon! The NEW L. Robert Payne School of Hospitality & Tourism Management website! Please visit www.sdsu.edu/htm to catch up on our latest developments and connect with your classmates.

fall 2016 | l. robert payne school of hospitality & tourism management 39 “What is the essence of life? To serve others and to do good.” —Aristotle

L. Robert Payne School of Hospitality & Tourism Management San Diego State University • 5500 Campanile Drive, San Diego, CA 92182-4514 • Tel: (619) 594-4964 o www.sdsu.edu/htm Undergraduate Programs: E [email protected] Hospitality & Tourism Management i Group: L. Robert Payne Schoold of Hospitality & Tourism Management Recreation & Tourism Management fo www.facebook.com/SDSUPayneSchool Graduate Program: t @SDSUHTM Master of Hospitality & Tourism Management Yo www.YouTube.com/user/HTMSchool2001/videos