City of Surprise Annual Report 2018
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TABLE OF CONTENTS City of Surprise Annual Report 2018 PUBLIC SAFETY FIRE-MEDICAL 2 POLICE 12 EMERGENCY MANAGER 57 CITY DEPARTMENTS COMMUNITY DEVELOPMENT 61 COMMUNITY & RECREATION SERVICES 73 ECONOMIC DEVELOPMENT 85 FINANCE 97 HUMAN RESOURCES 102 HUMAN SERVICE & COMMUNITY VITALITY 111 INFORMATION TECHNOLOGY 139 MARKETING & COMMUNICATIONS 149 PUBLIC WORKS 161 SPORTS & TOURISM 195 WATER RESOURCE MANAGEMENT DEPARTMENT 209 1 8 1 | 2018 ANNUAL REPORT OF SURPRISECITY ANNUAL REPORT 201 2 MESSAGE FROM THE CHIEF Citizens of Surprise, Mayor and Council, and City Manager; It is my privilege to present to you the Surprise Fire-Medical Department (SFMD) 2018 annual report. During 2018, the SFMD continued to embrace every opportunity to improve upon service delivery and meet future demands. The members of the Surprise Fire-Medical Department have a history and tradition of providing innovative, collaborative, and efficient services to the citizens and visitors of Surprise. In 2018, SFMD responded to a total of 17,412 incidents, which represents a decrease of two percent over 2017, and medical care continues as the primary service delivered. In 2017, the Department responded to 12,975 emergency medical calls, which remains at a consistent rate of approximately 74.5 percent of the total emergency incidents responded to. Other highlights • Medic 301 was placed in-service on December 17 and transported 55 patients in 14 days. • At the end of 2018, SFMD ambulance service generated over $5.3 million of revenue from medical transports with $2.6 million of that occurring in 2018. • Received recognition as an Advanced Life Support Training Center by the Arizona • The SFMD received a third consecutive Gold Award from the American Heart Association for treatment and care of myocardial infarction. • In 2017, the Crisis Response program volunteers provided almost 13,000 hours of their time to the citizens of the West Valley in need of assistance. • SFMD started the process to receive accreditation including developing a strategic plan and community risk assessment. • Working with Public Works, SFMD started the design process for Fire Station 304. SFMD is truly “Always There, Always Ready,” to serve the community. Our dedication and commitment to providing professional service delivery and continuous data analysis has led to the unique programs identified above. As 2019 develops, we will focus on meeting new requirements of the community, enhance existing programs, accreditation, and meeting citizen expectations for completion of the 2017 voter approved bond projects. 2 | 2018 ANNUAL REPORT 3 Fire Administration Strategic Highlights GRANTS FY15 SAFER- $737,850 FY19 General Fund Budget 2018 = $352,629 $1,805,900 , 9% BAL = $0 - closed $65,000 , 0.31% FY19 GOHS Car Seats - $7,000 Personnel Svcs FY19 GOHS DUI - $701,300 , 3% $6,877 Supplies FY18 UASI CBRNE Services Sustainment - $38,168 $18,320,500 , 88% Capital FY18 UASI Deployment Exercise - $9,180 FY18 SHSGP CERT - $8,000 FY17 FEMA AFG - $287,187 FY18 Tohono O’odham - SFMD was the first department in the state to receive their $36,430 re-certification by AZ Department of Health Services for Treat and Refer program and also the first to receive payments for REVENUES (FY18) the program. Wildland - $277,599.56 SFMD became a registered agency with the Commission on Special Event - Fire Accreditation International (CFAI) is currently building $52,489.98 the Self-Assessment Manual for the department’s Rural Metro - $149,711.02 accreditation model which will include addressing 86 core Maricopa Ambulance - competencies and 252 performance indicators. $16,968.80 SFMD Ambulance - $2.78M Five Year Wildland Revenue Treat & Refer - $20,838.85 Growth $317,614.50 Lockbox - $13,520.00 Assisted Living $277,240.47 Inspections - $9,900.00 Firework Inspections - $6,900.00 Fire Inspections - $165,175.95 $2,078.47 Fire Suppression - $2,746.74 $75,509.46 $40,622.98 FY18 STAFFING Administration - 7 Fire Operations - 122 FY14 FY15 FY16 FY17 FY18 Planning & Logistics - 7 TOTAL - 152.50 In 2018, SFMD’s Wildland Team deployed to 14 fires outside of Arizona. They deployed to CA, MT, NM and WA in addition to assisting in AZ. 3 | 2018 ANNUAL REPORT 4 Fire Operations Total RESPONSES BY 1ST DUE Consists of Medical Services & Training and Operations. Operations is 5000 responsible for maintaining an all 4,206 hazards response to the city, its 4000 2,092 residents, and all regional aid partners while ensuring the safety of 3000 2,703 operational staff at all times. 2,011 Operations achieves this by providing 2000 1,824 basic and advanced life support 1,445 services to the community 24 hours a 1000 day, seven days a week as well as 454 coordinating training programs and inter-agency and multi-company drills 0 FS301 FS302 FS303 FS304 FS305 FS306 FS307 while always maintaining compliance with Arizona Revised Statutes. 4 | 2018 ANNUAL REPORT 5 Ground Ambulance Service 2018 Statistics M301 Deployed SFMD AMBULANCE REVENUE 12/31/18 – COLLECTED BY MONTH 54 transports $300,000.00 M302 Deployed $250,000.00 12/31/18 – 1,817 transports $200,000.00 $150,000.00 M303 Deployed 12/31/18 – $100,000.00 2,060 transports $50,000.00 M305 Deployed $0.00 12/31/18 – Nov-17Dec-17Feb-18Apr-18May-18 Jul-18 Sep-18Oct-18Dec-18Feb-19 2,186 transports 2017 Collected = $2.45M IMX Invoiced Life to Date = $4.28M AMB Invoiced Life to Date = $6.82M Collected Life to Date = $4.615M Emergency Medical Services 02/26/18 - Maricopa Ambulance M-301 placed in service at FS301 12/10/18 - M‐301 moved to FS306 becoming M‐306 12/17/18 - SFMD M301 officially went into service Added Stop the Bleed kits to all AED cabinets. Offered Stop the Bleed training to all city employees. Placed Ground Ambulance Medic Unit 303 in service in February 2018. The American Heart Association Platinum Plus award was received for prehospital early recognition and treatment of myocardial infarction and Stroke. Received recognition as an Advanced Life Support Training Center by the Arizona Department of Health Services in January of 2018. 5 | 2018 ANNUAL REPORT 6 Prevention, Risk Reduction & Safety FIRE PREVENTION STATISTICS Violations Fire Code Violations 182 901.4.1 Installation, maintenance and repair of all fire protection systems Number of Plans 148 1006.3 Provide emergency lighting reviewed – 590 101 605.6 Abatement of electrical hazards Need for proper maintenance, testing and inspection for fire Number of New 93 907.8.5 alarm systems Construction Inspections – 176 84 1011.3 Illumination of exit signs 83 609.3.3 Commercial kitchen hood system cleanliness Number of Engine 74 906.2 Fire extinguishers need annual service Company 51 506.1.3 Need Knox box key Inspections – 311 43 904.11.6.2 Kitchen hood systems inspected every 6 months 28 5303.5.3 Secure compressed gas containers Total number of 27 803.5.1 Excessive wall coverage with combustible materials Inspections - 999 26 1030.3 Exits clear of obstructions 25 703.1 Integrity of fire wall rating compromised 22 315.3.1 Storage stacked too close to ceiling Training Planning & Logistics First quarter Westside Training, crews were cycled through training on Pumping E301 was purchased on Operations and Functional Movement screening with training on injury prevention 7-1-18 and placed in service on 1-28-19 techniques One member was trained and certified as a Health and Safety Officer (HSO) and E304 was purchased on 1-23-18 and placed in one member was trained as an Incident Safety Officer(ISO) Instructor service on 6-26-18 Three members attended the Wildland Academy in Prescott and all Wildland team members attended annual re-cert drills E306 was purchased on 1-23-17 and placed in All crews cycled through Command Training on Commercial Structures, Urban service on 5-27-18 Interface Brush Fire Training, Violent Incident training and RSI Training M301 was purchased Four members completed re-certification for Emergency Vehicle Drivers Course on 8-1-18 and placed in (EVOC) Instructor Certification and all crews completed Annual Drivers training service on 12-1-18 and Annual Minimum Company Standards (MCS) Station 301 was Fifteen probationary firefighters from 2017 classes passed final evaluations, and remodeled to facilitate three recruit firefighters passed the Fire Academy living quarters for an Ten members certified/re-certified as American Heart Association Instructors ambulance crew on 10-1-18 All crews cycled through database training for ImageTrend and Operative IQ, Auto Pulse Training, and Safety Stand Down training on The Logistics Delivery van was purchased on rehab and exposures 8-15-18 and placed in Four members went to the ImageTrend Connect Conference, two members trained service on 3-1-19 and certified as Blue Card Incident Command Instructors A tilt-bed equipment Two members attended Haz Mat Live Fire training at TEEX in Texas trailer was purchased Fire Engineers cycled through Foam nozzle and Application Training on 10-2-18 and was placed in service on 1-20-19 6 | 2018 ANNUAL REPORT 7 SFMD Credentialed Staff SFMD Authorized Staffing FY18 SFMD Personnel Authorized Haz Dept. Director - Fire Shift BC Capt Eng FF Total Mat Paramedic 1 Asst. Director - Assistant Chief A 1 7 9 17 34 6 19 2 B 1 7 9 17 34 10 16 Operational 122 C 1 8 9 18 36 7 18 Fire Plans Examiner 1 40 5 6 1 6 18 1 9 Fire Inspector Total 8 28 28 58 122 24 62 1.5 Financial Management Analyst Senior 1 Financial Specialist 2 Administrative Specialist 1 Administrative Technician 2 Service Worker 1 Civilian Paramedic 9 Civilian EMT 9 Total 152.5 Personnel One Fire Marshal, and one Fire Inspector were hired.