You have received this booklet because you live within the territory of the CSSS d’Ahuntsic et Montréal-Nord.

The CSSS d’Ahuntsic et Montréal-Nord is comprised of: Centre d’hébergement de Louvain Centre d’hébergement Laurendeau* Centre d’hébergement Légaré Centre d’hébergement Paul-Lizotte CLSC d’Ahuntsic CLSC de Montréal-Nord Hôpital Fleury

* The administrative centre of your CSSS is located at the Centre d’hébergement Laurendeau.

On the map opposite this page you will find the addresses and telephone number of these facilities.

The CSSS d’Ahuntsic et Montréal-Nord is a member of the Network of Health Promoting Hospitals and CSSSs, a World Health Organization (WHO) Network. It is committed Access to Health Care in Your Neighbourhood is published jointly to improving the health of its clients, their loved ones, the staff by the CSSS d’Ahuntsic et Montréal-Nord and the Agence de la santé and the community. et des services sociaux de Montréal. © Agence de la santé et des services sociaux de Montréal, 2008 Legal deposit – Bibliothèque nationale du Québec, 2008 ISBN 978-2-89510-432-2 set (printed version) ISBN 978-2-89510-433-9 set (PDF) ISBN 978-2-89510-436-0 (printed version) ISBN 978-2-89510-437-7 (PDF)

Version française disponible sur demande. Veuillez composer le 514 384-2000, extension 2242. To find out more about your CSSS, visit For additional copies please call 514 384-2000, extension 2242, or visit www.csssamn.ca www.csssamn.ca or call 514 384-2000, extension 2242 13 17 MEDICAL RESOURCES*

1 Centre médical Louvain 10 Clinique médicale 9469 Lajeunesse Street Sainte-Colette LANG 514 381-7192 11520 Sainte-Colette Blvd. 9 E 12 LI E 514 323-0430 R 2 Clinique de médecine globale active 11 Clinique médicale SIS 5835 Léger Blvd. Saint-Sulpice Suite 305 2 1420 Legendre Street East LA 514 324-3818 Suite 12 CORDA MAURICE-DUPLES 3 Clinique familiale Pas-à-pas 514 382-0552 UIN IR 3650 Henri-Bourassa 12 Clinique médicale E GO R FACILITIES Blvd. East Urgence Léger 19 Suite 302 5900 Léger Blvd. GE 10 LÉ 514 328-9797 Suite 101 6 One central number: 514 384-2000 4 Clinique médicale Ahuntsic 514 327-4200 241 Fleury Street West 13 Clinique médicale Vita-nor SA RESIDENTIAL CENTRES 514 387-6431 6892 Gouin Blvd. East 14 Centre d’hébergement 5 GMF Clinique 514 325-7241 HENRI-BOURAS de Louvain médicale Charleroi 9600 Saint-Denis Street (GMF Centre médical 15 Centre d’hébergement 5 Saint-André) GOUIN Laurendeau 4468 De Charleroi Street 1725 Gouin Blvd. East 514 324-1655 3 16 Centre d’hébergement 6 NC Clinique médicale Désy Légaré IEL 5636 Henri-Bourassa Blvd. East P R IE-IX 1615 Émile-Journault Avenue 514 326-9060 DUST 17 Centre d’hébergement N 7 Clinique médicale I Paul-Lizotte Fleury-Wilson 6850 Gouin Blvd. East 2157 Fleury Street East RASSA 514 858-6110 U CLSCs

BO 8 Clinique médicale Perrier I- SA 18 CLSC d’Ahuntsic INT 10794 Lajeunesse Street 1165 Henri-Bourassa -MICHEL Suite 10 HENR Blvd. East 514 383-0559 19 CLSC de Montréal-Nord 9 Clinique médicale Rolland D' 11441 Lacordaire Blvd. 12315 Rolland Blvd., Suite 2 IBERV IL 514 326-1919 7 20 LE HOSPITAL 20 Hôpital Fleury 2180 Fleury Street East 15

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1 Family Medicine Center 8 Clinique de médecine 3400 Du Marché Street industrielle Brunet Suite 202 315 Brunswick Blvd. 514 683-0414 Suite 310 2 NC Centre médical 514 630-1911 Brunswick 9 Clinique médicale 143 Frontenac Avenue McDermott 514 426-6677 37 Donegani Avenue 3 Tiny Tots Medical Center 514 697-1410 3400 Du Marché Street 10 GMF NC Clinique Suite 203 médicale Médistat 514 685-3531 D (GMF Médistat) UT 4 Centre médical Kirkland 4965 Saint-Pierre Street OUR 17000 Hymus Blvd. 514 624-4774 AC CHOM 514 694-9991 11 Clinique médicale L 5 GOUIN 5 Centre médical Pierrefonds Source unique ED 12774 Gouin Blvd. West 4309-C Saint-Jean Blvd. BORD-DU- FONDS EY 514 684-8460 514 696-0707 15 GOUIN PIERRE 13 6 Centre médical 12 GMF NC Clinique SOU ÉGLISE 7 Sainte-Anne Statcare and Stillview RCES 14 113 Sainte-Anne Street Medical Group JACQUES-BIZARD 514 457-2772 (GMF Stillview) 7 Centre médical 175 Stillview Avenue 10 Saint-Raphaël Suite 104 3 1 514 694-9282 255 Chèvremont Blvd. WI 11 Suite 201 13 CLSC de Pierrefonds LSO N 514 620-7342 13800 Gouin Blvd. West K IC 514 626-2572 SA ERRY W NS CHERRIER IN AB T SAL BRU -J EA S SOMM N 2 FACILITIES MU 8 HY

ER SOURCE RESIDENTIAL CENTRE HOSPITAL SE T 14 Centre d’hébergement 17 Lakeshore General Hospital ICK S W Denis-Benjamin-Viger 160 Stillview Avenue DS FON SA 3292 Cherrier Street 514 630-2225 RE BRUNS INT-CHARL 514 620-6310 IN PIER GOU

CLSCs ES 12 9 4 17 15 CLSC de Pierrefonds SAI 13800 Gouin Blvd. West N ANSE-À-L'ORME T - ENNE J 514 626-2572 EAN ANADI 16 CLSC du Lac-Saint-Louis SC 180 Cartier Avenue 16 TRAN 514 697-4110 C

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ANCIEN GMF : FAMILY MEDICINE GROUP NC : NETWORK CLINIC E 6 Remember to check the Map indications are approximate. LAKESHORE * Only clinics with several physicians offering general medical services clinic’s address and opening are included in this booklet. hours before you go! Table of Contents

Need a Doctor or Nurse? 3

Medical Resources in Your Neighbourhood 3 Network Clinics 3 If You Are Looking for a Family Doctor 6 Seeing a Specialist 8

The CSSS d’Ahuntsic et Montréal-Nord: At Your Service 9

Specialized Clinics 9 Smoking Cessation 9 Health Education Centre 10 Diabetes 10 High Blood Pressure 10 Chronic Obstructive Pulmonary Disease (COPD) 10 Blood Tests and Other Tests 11 Women’s Health 12 Breast Cancer 12 Sexual Health 13 Services for Seniors and People with Decreasing Independence 14 Domestic Help 15 Services for Children, Parents and Families 16 Services for Young People 17 Home Care Services 18 Psychological and Social Support 19 Vaccination 20

Getting Help 21

Elder Abuse and Neglect 21 Sexual Assault 22 Family Crisis 22 Depression 22 Distress and Violence Among Gays and Lesbians 22 Substance Abuse, Alcoholism and Compulsive Gambling 23 Unwanted Pregnancy 25 Youth in Difficulty 25 Suicide 26 Spousal Abuse and Family Violence 26

Improving Services 27

Becoming a Volunteer 28 Need a Doctor or Nurse?

Medical Resources in Your Neighbourhood

The medical clinics in your neighbourhood appear on the map at the beginning of this booklet. The CSSS d’Ahuntsic et Montréal-Nord also offers medical services by appointment at its two CLSCs for particular clienteles.

CLSC d’Ahuntsic CLSC de Montréal-Nord One central number: 514 384-2000

Network Clinics Network clinics have been set up to improve access to medical services in Montreal and reduce the number of visits to hospital emergency rooms. Most of these clinics are accessible without an appointment, 7 days a week, including holidays. They offer radiology and lab tests for urgent cases. Gilles Dubois Pharmacy 5122 Côte-des-Neiges Road The Network Clinic in Your Neighbourhood Is: 514 737-4415 Clinique médicale Désy 5636 Henri-Bourassa Boulevard East Montréal-Nord Borough 514 326-9060

Please call ahead to save yourself a trip if the clinic is closed. 2 3 Most of these clinics are accessible The Other Network Clinics on a walk-in basis, 7 days a week in the Montreal Region Are: including holidays.

Centre d’urgence Saint-Laurent 514 747-2555 960 Sainte-Croix Avenue, Suite 208 Saint-Laurent Borough

Centre d’urgence Salaberry 514 337-4772 Clinique médicale inc. 514 326-7203 4990 De Salaberry Street, Suite 101 8465 Viau Boulevard, Saint-Léonard Borough Ahuntsic-Cartierville Borough Clinique Médimax 514 287-2683 Centre médical Brunswick 514 426-6677 Complexe Desjardins 143 Frontenac Avenue, City of Pointe-Claire 150 Sainte-Catherine Street West, Hotel tower, Level 4 Ville-Marie Borough Centre médical Hochelaga 514 353-8742 9080 Hochelaga Street Clinique Statcare 514 694-9282 Mercier–Hochelaga-Maisonneuve Borough 175 Stillview Avenue, Suite 104 City of Pointe-Claire Centre médical Métro Monk 514 769-9999 2376 Allard Street CLSC de Bordeaux-Cartierville 514 331-2572 Sud-Ouest Borough 11822 Du Bois-de-Boulogne Avenue Ahuntsic-Cartierville Borough Clinique médicale 1851 514 524-7564 1851 East, Suite 101 CLSC de Saint-Michel 514 374-8223 Plateau-Mont-Royal Borough 3355 East Villeray–Saint-Michel–Parc-Extension Borough Clinique médicale 3000 514 376-7702 3000 Bélanger Street East Groupe Santé Physimed 514 747-8888 Rosemont–La Petite-Patrie Borough 6363 Trans Canada Highway, Suite 121 Saint-Laurent Borough Clinique médicale 6930 Papineau 514 722-0000 6930 Groupe Santé Westmount Square 514 934-2334 Villeray–Saint-Michel–Parc-Extension Borough 1 Westmount Square ext. 222 Pavilion A, Suite 230, City of Westmount Clinique médicale de la Cité 514 281-1722 300 Léo-Parizeau Street, 9th floor Herzl Family Practice Centre 514 340-8253 Plateau-Mont-Royal Borough 5790 Côte-des-Neiges Road, 2nd floor Côte-des-Neiges–Notre-Dame-de-Grâce Borough Clinique médicale de l’Ouest 514 765-3600 4647 De Verdun Street, Verdun Borough Hôpital de Verdun 514 765-7325 Family Medicine Unit Clinique médicale Diamant 514 731-5994 3922 LaSalle Boulevard, Verdun Borough 5885 Côte-des-Neiges Road, Suite 201 Côte-des-Neiges–Notre-Dame-de-Grâce Borough Médico Centre Mont-Royal 514 521-5555 4689 Papineau Avenue Clinique médicale Maisonneuve-Rosemont 514 257-7000 Plateau-Mont-Royal Borough 5345 De l’Assomption Boulevard, Suite RC-60 Rosemont–La Petite-Patrie Borough Polyclinique Cabrini 514 256-5700 5700 Saint-Zotique Street East, Suite 200 Clinique médicale Médistat 514 624-4774 Rosemont–La Petite-Patrie Borough 4965 Saint-Pierre Street Pierrefonds-Roxboro Borough Polyclinique-réseau Pointe-aux-Trembles 514 498-4050 12905 Sherbrooke Street East, Suite 103 Clinique médicale Métro Médic Centre-Ville 514 932-2122 Rivière-des-Prairies–Pointe-aux-Trembles Borough 1253 , Ville-Marie Borough Queen Elizabeth Urgent Care Clinic 514 481-4343 2100 Marlowe Avenue Côte-des-Neiges–Notre-Dame-de-Grâce Borough 4 5 Remember to check If You Are Looking for the clinic’s opening hours a Family Doctor before you go!

There is a shortage of doctors in . Various measures have been taken and new doctors are being trained, but it will be a few years yet before the situation rights itself. Right now, not all Montreal residents have access to a family doctor. If you need to see a doctor but do not have a family doctor, go to your usual clinic or a network clinic (see the list of network Be Well Prepared clinics on pages 3, 4 and 5). for Your Appointment Try to always go to the same clinic. The medical team will have access to your file and will be better Here are several recommendations to help you prepare able to help you over the long term. for your appointment with a doctor or other health Remember to call ahead so that professional. you don’t waste a trip. 1. Write down the following information: • your symptoms, their frequency, when and in what circumstances they appear; • your personal history, such as illnesses, injuries, hospitalizations and operations, along with their dates; • vaccinations that you have received and the dates; • any specific conditions (allergies, disabilities, pregnancy, breastfeeding, etc.); • the results of your latest tests (bloods tests, urine analyses) and recent x-rays, if you have them.

2. Take a complete, up-to-date list of your medications. Your pharmacist can provide a list of your prescribed medications. You should add any non-prescription medications, vitamins, food supplements and natural products that you are taking. If this is not possible, take all your medications with you. Your CSSS Can Help You Find a Family Doctor if: 3. Prepare a list of questions that you would like to ask.

4. On the day of your appointment: • you are 70 or older; • arrive on time with a pen and paper • you have a chronic illness: diabetes, high blood pressure, so that you can take notes; cancer, etc.; • if you are unable to arrive at the scheduled time, • you are pregnant; notify the clinic as early as possible so that your • you have just been discharged from hospital and require appointment can be given to another patient; medical follow-up. • do not hesitate to ask questions and write down the answers; For information: CLSC d’Ahuntsic • if necessary, ask a relative or friend CLSC de Montréal-Nord to accompany you. One central number: 514 384-2000

6 7 Seeing a Specialist The CSSS d’Ahuntsic

Usually, specialists only see patients who have been referred by et Montréal-Nord: a general practitioner. If you feel that you need a consultation At Your Service with a specialist, you must first speak with your family doctor or a doctor at a walk-in clinic. If your doctor requests an EMERGENCY consultation, he or she will direct you appropriately. If the consultation request is not urgent according to your doctor, he or she or the clinic staff will Specialized Clinics provide you with the coordinates of hospitals or clinics that you may contact to make an appointment. You must then handle the process yourself. Smoking Cessation

Smoking Cessation Centre Want to stop smoking? Take advantage of the services offered Seeing a Nurse at the Smoking Cessation Centre. Specialists will counsel you on the best ways to quit. Smoking Cessation Centre of Nurses can offer advice and provide the required care the CSSS d’Ahuntsic et Montréal-Nord following an injury, a chronic illness or surgery: removal of stitches, wound care and dressings, catheter and 514 384-2000, extension 7324 colostomy care, intravenous medication, etc. You can also see a nurse for questions about your health, or to obtain Support Groups emergency oral contraception (morning-after pill). Join a group to help you to stop smoking and prevent relapses. To consult a nurse, contact your CSSS: Centre Vivre mieux sans fumer CLSC d’Ahuntsic 514 849-3804 1165 Henri-Bourassa Boulevard East Cancer Prevention Centre CLSC de Montréal-Nord Jewish General Hospital 11441 514 340-8222, extension 3870 One central number: 514 384-2000 For Teenagers Monday to Friday, from 8:00 a.m. to 8:00 p.m. Saturday and Sunday, from 8:00 a.m. to 4:00 p.m. Pediatric Quit Smoking Centre Montreal Children’s Hospital Or call Info-Santé: 8-1-1 For all teenagers who want to stop smoking. Information: 514 412-4400, extension 23061 or 23135

Other Resources Smokers’ Helpline (toll-free) 1 866 527-7383 Quit to Win Challenge www.defitabac.qc.ca/defi/en/index.html

8 9 Remember to check the clinic’s opening hours Health Education Centre before you go! The Health Education Centre of the CSSS d’Ahuntsic et Montréal- Nord can help you to adopt healthy lifestyle habits: stop smoking, eat better and exercise. Speak to your doctor, nurse or to a health professional or contact the Centre directly by phone. Individual sessions by appointment only.

Health Education Centre of the CSSS d’Ahuntsic Blood Tests and Other Tests et Montréal-Nord For blood tests or any other tests, go to one 514 384-2000, extension 7408 of the following locations: CLSC d’Ahuntsic Diabetes Without an appointment, Monday to Friday, Syringe and Needle Recovery and Elimination Service from 7:30 a.m. to 11:30 a.m. (except holidays). The CSSS d’Ahuntsic et Montréal-Nord offers a used syringe et CLSC de Montréal-Nord needle recovery and elimination service for people with diabetes. Without an appointment, Monday to Friday, No appointment necessary from 7:30 a.m. to 11:00 a.m. (except holidays). Monday to Friday, from 8:00 a.m. to 8:00 p.m. Hôpital Fleury Saturday and Sunday, from 8:00 a.m. to 4:00 p.m. Without an appointment, Monday to Friday, from 6:30 a.m. to 1:00 p.m. (except holidays) (Appointment necessary for function tests).

CLSC d’Ahuntsic, 1165 Henri-Bourassa Boulevard East One central number: 514 384-2000 CLSC de Montréal-Nord, 11441 Lacordaire Boulevard Don’t forget: One central number: 514 384-2000 • the analysis prescription provided by your doctor; • your health insurance card; High Blood Pressure • your blue hospital card, if you have one (if you go to Hôpital Fleury). Do you have high blood pressure? An education program can help lower your blood pressure by showing you how Ask your doctor if you have to fast or stop to change your lifestyle habits. Individual sessions. taking your medication prior to the test.

CLSC d’Ahuntsic CLSC de Montréal-Nord One central number: 514 384-2000

Chronic Obstructive Pulmonary Disease (COPD) The CSSS d’Ahuntsic et Montréal-Nord offers an education program for people with chronic obstructive pulmonary disease.

CLSC d’Ahuntsic CLSC de Montréal-Nord One central number: 514 384-2000

10 11 Women’s Health

Need information on breast cancer screening, osteoporosis or menopause? Your CSSS promotes a comprehensive approach to women’s health.

Breast Cancer You need a requisition from your doctor to get a mammogram (breast x-ray).

CLSC d’Ahuntsic CLSC de Montréal-Nord One central number: 514 384-2000 Or contact your doctor. Sexual Health Quebec Breast Cancer Screening Program Screening for HIV/AIDS and blood-borne and sexually transmitted infections is offered free of charge and is completely confidential. The CSSS d’Ahuntsic et Montréal-Nord also If you are between the ages of 50 and 69, you will auto- provides information, advice or support regarding blood-borne matically receive a letter from the Director of Public Health and sexually transmitted infections, contraception and inviting you to have a mammogram at a designated pregnancy. screening centre. The letter serves as a medical prescription. On the day of your appointment you will be asked to fill out a consent form. You will then be registered in the CLSC d’Ahuntsic: 514 384-2000, extension 8313 Quebec breast cancer screening program and you will be invited to have a mammogram every two years. CLSC de Montréal-Nord: 514 384-2000, extension 7645 For more information: • consult your doctor; • visit www.santemontreal.qc.ca, go to Santé publique, Espace Grand public, Cancer du sein (in French); or visit www.msss.gouv.qc.ca/PQDCS (in French and English); • or call the Centre de coordination des services régionaux at 514 528-2424.

12 13 Services for Seniors Domestic Help and People with Through the Quebec Financial Assistance Program, housekeeping or spring cleaning services are available to people Decreasing Independence 65 and over at a reduced rate that is based on family income.

The CSSS d’Ahuntsic et Montréal-Nord offers many services With a referral from the CLSC, people under 65 who require to seniors, people with decreasing independence and their domestic help following surgery or as a result of an illness or family and caregivers. For example: any other incapacity may also benefit from a reduced rate. • evaluation of their overall health; This makes it possible to obtain affordable domestic help • advice on fall prevention; while supporting a local business. • evaluation of home adaptation needs; In your neighbourhood, these services are offered by: • respite for caregivers; Remue Ménage – for Ahuntsic • rehabilitation services; • assistance with personal care; 514 383-1222 • nursing care; NOVaide – for Montréal-Nord • psychological support; 514 278-6767 • end-of-life care. These services may be offered at the CLSC, at home, in a day centre or day hospital, in a rehabilitation unit, or in a temporary or long-term residence. Some services are also provided in conjunction with institutional partners and community organizations. When home care services can no longer meet the needs of a person with a significant loss of autonomy, social workers at the hospital or CLSC can help make a request for residential placement. Day Centre The day centre works jointly with the CLSC’s home care services. Activities enable seniors to live at home while avoiding social isolation, help them to maintain their physical capacities and social skills, and provide respite to their caregivers. Other Resources If you feel that you need one of these services for yourself or a loved one, contact your CSSS. A professional will evaluate Elder Abuse and Neglect your situation to best meet your needs. Info-Abuse If you are experiencing physical or psychological abuse or neglect or know of a senior who is, call: 514 489-2287 CLSC d’Ahuntsic CLSC de Montréal-Nord or ask your CSSS professionals for advice: One central number: 514 384-2000 CLSC d’Ahuntsic CLSC de Montréal-Nord One central number: 514 384-2000

Tel-Aînés A listening, referral and prevention service for seniors and their relatives. (Services in French) 514 353-2463

14 15 Services for Children, Services for Young People

Parents and Families A team of professionals is available at the CSSS d’Ahuntsic et Montréal-Nord or in schools throughout the neighbourhood Parents of babies or young children, and parents-to-be have to meet with young people and answer their questions on access to a full range of services in their neighbourhood. general health, sexuality (contraception, blood-borne and The CSSS d’Ahuntsic et Montréal-Nord offers advice on sexually transmitted infections, etc.), pregnancy, substance pregnancy, baby care, breastfeeding, nutrition, vaccinations, abuse, family problems and other issues. Under the Quebec education, child behaviour and family life. Parents-to-be can Civil Code, anyone who is 14 years or over may obtain strictly benefit from prenatal classes, postnatal visits and breastfeeding confidential health services. clinics. Health services, social services and family support are also available. Consult our youth clinics!

CLSC d’Ahuntsic CLSC d’Ahuntsic CLSC de Montréal-Nord CLSC de Montréal-Nord One central number: 514 384-2000 One central number: 514 384-2000

International Adoption Other Resources For specialized services in international adoption. Ado-Cause (Sacado) CSSS Jeanne-Mance: 514 521-7663 Anonymous psychological consultation for adolescents and young adults. (Services in French) West Island Health and Social Services Centre: 514 697-4110 514 572-2236 Alateen Birthing Centres Alateen is a mutual help group for young people whose lives have been affected by the alcoholism of a family member For mothers-to-be who would like to give birth with the help or close friend. of a midwife in a birthing centre, at home or in a hospital. 514 866-9803 Côte-des-Neiges Birthing Centre: 514 736-2323 Street Kids Clinic West Island Health and Social Services On-site: doctors, nurses, dentists, psychologists, Centre Birthing Centre: 514 697-1199 social workers, and access to showers. 1250 Sanguinet Street Family Crisis 514 527-2361, extension 3682 Éducation Coup-de-fil Tel-Jeunes Professional telephone consultation for family members, Listening, guidance and referral service available at all times. young people and their entourage. 514 288-2266 514 525-2573 Also see the “Youth in Difficulty” section on page 25. Ligne parents A telephone service specialized in parent-child relationships. For parents only. 514 288-5555 Youth Protection Social Emergency For support in cases of family crisis. 7 days a week, 24 hours a day. 514 896-3100

16 17 Home Care Services Psychological and Social Support

Following an evaluation, home care services are offered Our teams can help you with mental health problems, addiction, to individuals with temporary or permanent impairments, cases of violence and abuse, issues linked to poverty and social such as seniors or people with disabilities, people who are exclusion, emotional or psychological distress. Intake services, convalescing, those with AIDS or a chronic illness, or people follow-up, orientation and psychosocial consultation are offered who are terminally ill. These services can include medical and at your CSSS, by appointment or on a walk-in basis. nursing services, psychosocial services, rehabilitation services, nutrition services, home help services, palliative care, bereavement support, services for caregivers and referrals to residential resources. CLSC d’Ahuntsic CLSC de Montréal-Nord One central number: 514 384-2000

CLSC d’Ahuntsic: 514 384-2000, extension 8358 Psychiatric Emergency CLSC de Montréal-Nord: 514 384-2000, extension 7604 Hôpital Fleury 514 384-2000

Crisis Centre Services provided by professionals 24 hours a day, 7 days a week, to individuals going through a difficult situation or crisis. Consultation, evaluation, referrals, orientation, follow-up and, in certain cases, access to shelter. IRIS Crisis Centre 514 388-9233

Other Resources Déprimés anonymes Telephone listening service and weekly meetings for people suffering from depression. 514 278-2130 Tel-Aide Free and confidential listening service for people in distress, available 24 hours a day, 7 days a week. 514 935-1101

If a person is a danger to his or her life or to that of another person, call 9-1-1 18 Vaccination

Vaccination is the best protection against many serious illnesses. Do not hesitate to request vaccinations for yourself, your children and your loved ones. Basic vaccines for children and the tetanus vaccine for adults are offered free of charge* at the following facilities: CLSC d’Ahuntsic CLSC de Montréal-Nord One central number: 514 384-2000 * Conditions apply for receiving certain vaccinations free of charge.

Flu Vaccine

A flu vaccine campaign is held every year. The vaccine is free for people at a high risk for complications, such as people aged 60 years and over, very young children, people with chronic illnesses, and the people around them. The pneumococcal vaccine is also offered to people aged 65 years and over and to people with a chronic illness. CLSC d’Ahuntsic CLSC de Montréal-Nord One central number: 514 384-2000

For Travelers Centre for Tropical Diseases at the Montreal General Hospital of the MUHC Elder Abuse and Neglect 1650 Cedar Avenue Info-Abuse 514 934-8049 If you are experiencing physical or psychological abuse Clinique Santé-Voyage Saint-Luc or neglect or know of a senior who is, call: 1001 Saint-Denis Street, 6th floor 514 489-2287 514 890-8332 or ask your CSSS professionals for advice: CLSC d’Ahuntsic CLSC de Montréal-Nord One central number: 514 384-2000

Tel-Aînés Listening, referral and prevention service for seniors and their relatives. (Services in French) 514 353-2463

Remember to check the clinic’s opening hours before you go! 21 Sexual Assault Substance Abuse, Alcoholism Montreal Sexual Assault Centre and Compulsive Gambling Bilingual service available at all times. Al-Anon and Alateen 514 934-4504 Support groups for relatives and friends of alcoholics and for people who have been affected by the alcoholism of a loved one. Al-Anon also offers a recovery program for its young members: Alateen. Family Crisis 514 866-9803 Éducation Coup-de-fil Alcochoix + Professional telephone consultation for family members, Assistance program for moderate alcohol consumption. young people and their entourage. 514 273-5600, extension 6360 514 525-2573 Alcoholics Anonymous (AA) Ligne parents Support groups for people who want to get rid of their A telephone service specialized in parent-child relationships. alcoholism problem and help others recover. For parents only. 514 376-9230 514 288-5555 Centre Dollard-Cormier Youth Protection Social Emergency Evaluation, treatment and rehabilitation for people suffering For support in cases of family crisis. from alcoholism, drug addiction or compulsive gambling. 7 days a week, 24 hours a day. (Services in French) 514 896-3100 950 de Louvain Street East 514 385-0046 Depression Programme jeunesse (Services in French) 514 982-4531 Déprimés anonymes Telephone listening service and weekly meetings Emergency Situations: for people suffering from depression. Urgence-Toxicomanie 514 278-2130 Information, help and referral service for people with drug addiction, alcoholism or gambling problems, available 24 hours a day, 7 days a week. Distress and Violence 514 288-1515 Among Gays and Lesbians CRAN inc. Gay Line Medical and psychosocial services for drug addicts. 110 Prince Arthur Street West 514 866-5090 514 527-6939 Centre de solidarité lesbienne (CSL) Drugs: Help and Referral 514 526-2452 Information, referral and listening help line available 24 hours a day, 7 days a week. 514 527-2626 Gambling: Help and Referral Information, referral and listening hotline available 24 hours a day, 7 days a week. 514 527-0140 Le Portage Treatment and rehabilitation for people suffering from drug addiction. 865 Richmond Square 514 939-0202 22 23 Maison Jean Lapointe Treatment and rehabilitation for people suffering from Unwanted Pregnancy alcoholism, drug addiction or compulsive gambling. Support is provided to women making a decision regarding (Services in French) an unwanted pregnancy. They are directed to the appropriate 111 Normand Street resources as needed. Pregnancy tests are performed on site 514 288-2611 free of charge. Pavillon Foster Treatment and rehabilitation for people suffering from alcoholism, drug addiction or compulsive gambling. CSSS d’Ahuntsic et Montréal-Nord 3285 Cavendish Boulevard, Suite 100 514 384-2000, extension 7645 514 486-1304 Grossesse-Secours Support and information for pregnant women and new mothers. Sterile Material Distribution 514 271-0554 and Exchange Emergency Oral Contraception Emergency oral contraception, or the morning-after pill, The CSSS d’Ahuntsic et Montréal-Nord offers a used may be obtained from a doctor, nurse or pharmacist syringe exchange and recovery service for injection (without a prescription). drug users. No appointment necessary Youth in Difficulty Monday to Friday, from 8:00 a.m. to 8:00 p.m. Saturday and Sunday, from 8:00 a.m. to 4:00 p.m. Tel-Jeunes Listening, orientation and referral service available at all times. For information: 514 288-2266 CLSC d’Ahuntsic 1165 Henri-Bourassa Boulevard East Youth Protection CLSC de Montréal-Nord To report a case to the Director of Youth Protection (DYP). 11441 Lacordaire Boulevard Centre jeunesse de Montréal One central number: 514 384-2000 514 896-3100 Batshaw Youth and Family Centres Other Resources 514 935-6196 Cactus Organization for drug addicts (injectable and non- injectable drugs) and other at-risk individuals in order The DYP Intervenes Primarily to reduce the transmission of blood-borne and sexually in Situations Where a Child Is: transmitted infections. Open weekday evenings from 8:00 p.m. and Saturday and Sunday from 4:00 p.m. • abandoned; 514 847-0067 • a victim of neglect; • a victim of psychological mistreatment; Spectre de rue • a victim of sexual abuse; Organization for marginalized people with problems • a victim of physical abuse; linked to mental health, substance abuse (injectable • experiencing serious behavioural problems; and non-injectable drugs) and prostitution. • at risk of being a victim of neglect, sexual Day centre and street work at night. (Services in French) or physical abuse. 514 524-5197

24 25 Suicide Improving Suicide-Action Montréal Help and listening service available at all times for suicidal Services people and their loved ones, and for those bereaved by the suicide of a family member or friend. All efforts are made to ensure quality services at the CSSS 514 723-4000 d’Ahuntsic et Montréal-Nord. However, it may happen that you are not satisfied with the services you receive. If this is the case, share your dissatisfaction with the person responsible for the Spousal Abuse service concerned. and Family Violence If you are still not satisfied, you may file a complaint with the In partnership with other community resources, the CSSS Local Service Quality and Complaints Commissioner. If you need d’Ahuntsic et Montréal-Nord offers various services to help filing your complaint, the Local Service Quality and victims of spousal abuse, and to children who witness Complaints Commissioner can assist you or refer you to an domestic violence. organization that has been mandated by the Minister of Health and Social Services to do so.

CLSC d’Ahuntsic Local Service Quality and Complaints Commissioner CLSC de Montréal-Nord of the CSSS d’Ahuntsic et Montréal-Nord One central number: 514 384-2000 514 384-2000, extension 8334

Resources for Violent Men Other Resources to Help You Lodge a Complaint: Entraide pour hommes de Montréal (Services in French) Users’ Committee of the CSSS d’Ahuntsic 514 355-8300 et Montréal-Nord Option (Services in French) 514 384-2000, extension 2242 514 527-1657 Centre d’assistance et d’accompagnement Pro-Gam aux plaintes de l’île de Montréal 514 270-8462 (CAAP-Island of Montreal) 514 861-5998 Resources for Violent Women Option (Services in French) Other Option 514 527-1657 If you are not satisfied with the response or conclusions of the Local Service Quality and Complaints Commissioner, Resources for Abused Women you may contact the Health and Social Services Ombudsman. S.O.S. Conjugal Violence 514 873-3205 514 873-9010 or 1 800 363-9010 (24 hours a day, 7 days a week)

Programme Côté Cour Professional assistance service for victims of spousal abuse and family violence who are required to appear in court. Montreal Courthouse 514 868-9577 Municipal court 514 861-0141

26 27 Becoming a Volunteer

The CSSS d’Ahuntsic et Montréal-Nord regularly needs volunteers for activities in the residences or hospital. Volunteers offer personalized accompaniment that facilitates participation of the residents in different activities and services in their living environment. In the hospital, volunteers aim to improve the stay of the hospitalized person and greet users of the outpatient services. If you have some free time and would like to help improve the quality of life and well-being of patients or people in a residence, contact: Volunteer Services of the CSSS d’Ahuntsic et Montréal-Nord 514 384-2000, extension 2282

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