28. Mar 2017 Sustainability Report 2016
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Sustainability Report Overview 2016 Strategy and Ethical Management Responsibility Product Corporate Environ- Responsibility mental Protection Employees Suppliers Social Target Program Responsibility Foreword Dr. Dieter Zetsche Chairman of the Board of Management of Daimler AG, Head of Mercedes-Benz Cars Biography Renata Jungo Brüngger Member of the Board of Management of Daimler AG, Integrity & Legal Affairs, Co-Chairman of the Daimler Sustainability Board Biography Dear readers, Ola Källenius Member of the Board of Management of Daimler AG, Group Research & You might be familiar with the following Chinese saying: “When the Changes create not only new opportunities but also new responsibilities, Mercedes-Benz Cars Development, wind of change blows, some build protective walls, but others build which we are emphatically taking on. In all of our activities, we behave Co-Chairman of the Daimler Sustain- windmills.” Today, the wind of change is rapidly picking up speed in our with integrity and take the effects on society and the environment into ability Board industry as well. In response, we’re not building any windmills — but account. Among the important guidelines for these activities are the Biography we are building vehicles that operate with innovative drive concepts. principles laid down in the UN Global Compact, the Sustainable Develop- In the period until 2025 we will launch the series production of ten new ment Goals of the United Nations, and the accords reached in the Paris electric cars and invest approximately E10 billion to expand our fleet Agreement. of electric vehicles. As you read this report, you will find out where we stand today and what But the electrification of the drivetrain is by no means the only change we plan to do in the future. Dear readers, please continue to support us that is challenging and inspiring us at Daimler. We’re also focusing on through your constructive criticism as we move into the future. We are digitization, autonomous driving, and new mobility concepts — especially convinced that, thanks to our concerted efforts, the wind of change will concepts for urban areas. Taken together, these trends represent the become a following wind that takes all of us forward together. biggest transformation of mobility in more than 130 years. Our aim is to shape these changes for the benefit of our customers, business partners, Best regards, stakeholders, and employees. And in order to do that, we’re not building any protective walls — on the contrary. At our new CASE unit, we are addressing future-oriented topics holistically. Here we are using new and flexible forms of cooperation such as swarm organizations. Dr. Dieter Zetsche Renata Jungo Brüngger Ola Källenius 02 www.daimler.com/sustainability Contents The Basis 60 Corporate Environmental Protection 04 Materiality analysis 63 Energy efficiency and low-CO2 production 126 Report profile 68 Air purification 130 External assurance 69 Waste and resource management Navigation system. To help you navigate through this report, 131 UN Global Compact 70 Water pollution control we have inserted hyperlinks into this PDF file. The gray bar at the 133 Imprint and contact 70 Logistics and employee transport top of the page lets you jump from any page to the chapter you 72 Nature conservation, land use, and biodiversity click on. The chapter you are currently in is highlighted. The icons in this report function like those on a Website: 07 Strategy and Management 73 Employees Home 08 Our strategic approach 09 Main fields of action 77 Employer of choice Contents 09 Sustainable management 79 Diversity management 1 3 Sustainability ratings 83 Development and advancement Back 1 3 Stakeholder dialog 87 Health management and occupational safety 1 7 Risk management Forward 92 Suppliers 19 Ethical Responsibility Guidance system. You can also go directly to a specific chapter by clicking on it in the table of contents. On the extreme left 93 Our Sustainability Standards of each chapter is an overview of the linked sub-chapters. The 20 A culture of integrity 96 Prevention and risk management following icons in the text are also helpful: 22 Human rights 23 Compliance programs Reference to online information 26 Legal responsibility 97 Social Responsibility 26 Data protection Reference to a page within this report or to a page of the Daimler Annual Report. The pages of the online Annual 99 Promoting science Report are linked in so that you can be taken directly to 99 Education 28 the respective page. Product Responsibility 100 Traffic safety 100 Nature conservation Reference to a table or graphic 34 Environmentally responsible product development 101 Art and culture 35 Climate protection 102 Community and charitable commitment 36 Innovative vehicle and powertrain technologies 103 Dialog and understanding 104 Corporate volunteering 39 Fuel consumption and CO2 emissions You can find the key figures for this report in our 46 Fuels online key figures tool: 48 Product safety www.daimler.com/sustainability/key-figures2016.html 48 Pollutant emissions 106 Target Program 50 Interior emissions 50 Noise 50 Vehicle safety GRI Reference to GRI G4 Materiality Disclosures 52 Conservation of resources 55 Mobility concepts and services 56 Customers 03 www.daimler.com/sustainability Daimler Sustainability Report 2016 Strategy and Ethical Product Corporate Environ- Employees Suppliers Social Target Program Management Responsibility Responsibility mental Protection Responsibility Materiality analysis Our sustainability strategy also takes the expectations of our stakeholders into Determining materiality. With the help of a materiality analysis, we compare the results of account. We use a multi-step materiality analysis to identify the fields of action that the online survey — which in the year under review was supplemented with about 60 in-depth are relevant to us and to our stakeholders. interviews with sustainability experts from Germany and abroad — with those of an internal survey of the members of our company’s sustainability bodies and of the entire Board of This report is oriented toward the G4 guidelines of the Global Reporting Initiative (GRI) and Management of Daimler AG. These internal bodies discuss which topics have material effects thus takes the materiality principle into account as well. We consider fields of action to on our company from a social, ecological, ethical, human-rights, and economic perspective. be “material” if they are important for the company as well as for our stakeholders. We use a multi-step materiality analysis to help us determine what the different assessments, which Consistent action. The materiality analysis shows us the areas to which we have to pay do not always coincide, have in common. particular attention. As a result, we further intensified our sustainability management activi- ties in 2016, focusing particularly on the key topics of the materiality analysis, which we also Specifying fields of action. We evaluate a variety of sources in order to obtain as precise a took into account when selecting topics for our annual “Daimler Sustainability Dialogue.” In picture of our stakeholders’ concerns as possible. This involves evaluating readers’ feedback the year under review, we began to orient our sustainability strategy even more strongly to- regarding this report; surveys of customers, employees, and interest groups; workshops ward clearly defined focus themes based on the main future-oriented topics of the materiality in the specialist units; dialogs with individual stakeholder groups; and events such as the analysis. We will systematically continue this process in the year ahead. The tables on the “Daimler Sustainability Dialogue.” We also conduct symposia in order to gather input from following pages depict the fields of action that were evaluated in our last assessment in 2015. our stakeholders, and we take into account the analyses of our News and Issues Management The fields are clustered by topic and arranged in descending order according to stakeholder team and our Society and Technology Research Group. In this way, we identify fields of action priorities. that influence our company and that we can, in turn, influence ourselves. More on the stakeholder dialog: pp. 13 ff. Stakeholder surveys. To enable a priority ranking of the identified fields of action, we GRI G4-18, G4-22, G4-23, G4-24, G4-25, G4-26, G4-27 conduct an international open stakeholder survey every two years. The target groups are not preselected in advance. For more than one month, all interested parties can take part in the survey on our Website at www.daimler.com, and name and evaluate topics that are important to them. In our assessment of the results, we give special consideration to the great significance of our primary stakeholder groups (shareholders and investors, customers, suppliers, and employees) as well as to non-governmental organizations. We had received more than 700 replies by the end of the last survey in the summer of 2015. The next survey will be held in 2017. 04 www.daimler.com/sustainability Daimler Sustainability Report 2016 Strategy and Ethical Product Corporate Environ- Employees Suppliers Social Target Program Management Responsibility Responsibility mental Protection Responsibility 01a Materiality analysis 2016 Material fields of action Stakeholders* I Company** Page Product responsibility Fuel consumption and CO2 emissions 90 (85) 98 (98) 30 f. 39 ff. 63 ff. 113 ff. The material fields of action of sustain- ability management in 2015/2016 (2014) Innovative vehicle and powertrain technologies 90 (86) 94 (92) 29 ff. 36 ff. 117 were rated between 0 (=immaterial) Vehicle safety 86 (86) 93 (92) 50 f. 56 ff. 118 and 100 (=very material). Customer satisfaction 85 (87) 100 (100) 56 ff. 112 116 *The evaluation of issues of particular Conservation of resources 85 (84) 85 (83) 52 ff. 117 relevance for the stakeholder dimension Pollutant emissions 84 (82) 95 (86) 48 f. 116 reflects the results of the open stake- Environmentally responsible product development 82 (82) 81 (81) 34 f. 117 holder survey.