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106548.002 CW Forviva Annual Report 2016/17

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106548.002 CW Forviva Annual Report 2016/17 Annual Report 2016–17 1 Introduction Contents Five key priorities shape the way the Group works. We use these to stay focused on the essentials of the business, and apply them in communities and with customers and staff, every day. Growth with Embracing future challenges in partnership Purpose – 04 Over the last year, the sector has once again faced significant challenges along with a changing political landscape. Community Impact – 08 ForViva has faced up to the reality that we must be flexible and embrace change as an opportunity to improve lives by investing into communities. Service Excellence – 16 This annual report shows how, working in partnership, we’re finding flexible ways to move forward with schemes and projects that will make a difference to lives and futures. Homes – 22 Andy Zuntz, Chair Viability – 26 Look out for the following icons: Action Week Working together for improved lives Creating resourceful communities and enabling people to reach their potential remains at the heart of everything we do. SOCIAL VALUE This year, through delivering the Community Impact Strategy (CIS), we have focused on understanding the issues we want to address and what we want to achieve. I’m pleased to Social Value say this work is driving the delivery of real outcomes across community impact themes: Health; Safe Communities; Education and Employment; and Neighbourhood. I hope this annual report provides a flavour of how we’re working together to provide opportunities for residents to create positive outcomes in their communities. Tim Doyle, Group Chief Executive Reference Material 3 Growth with Purpose Highlights We’re an ambitious organisation and want to do more. We seize opportunities that increase our viability as an organisation which in turn enables us to reinvest in communities. We want to work collaboratively to deliver outcomes with those who share our vision. 5,500 Growth homes added to our housing Group structure management service • We were awarded the contract to manage 5,500 homes in Ellesmere Port and Neston, on behalf of Cheshire West and Chester Council. The contract has provided growth in our housing management, as well as repairs and maintenance services and began on 1st July 2017, under the name ForHousing. • We expanded the ForLiving offer to include market rent and outright sale. £12.4m investment plans announced for a new ForHousing scheme in Knowsley Villages Housing ForLiving Association City West Housing Trust ForViva ForWorks 98 ForViva Group Structure 2016/17 apartments converted to market rent 5 Growth Investment Villages Housing Association ForWorks • We announced plans to invest £12.4m • ForWorks continues to attract new in a new dementia friendly facility, business and secured contracts to including 64 extra care homes and deliver services for Manchester City 26 bungalows – six of which are Council, Symphony Housing Group, Shared Ownership. Plus: Rochdale Boroughwide Housing, • We have purchased 14 existing Ribble Valley Homes and Empower properties at Marled Hey for Housing. market rent. • ForWorks has also been appointed to • We have started planning for Barley frameworks at Knowsley Council, Mow – a 14 unit Affordable Rent Bolton at Home, and the Provision of scheme. Environmental Services framework at the Business Growth Hub. ForLiving Business development “I found it excellent, fast, smooth and professional. I had been dealing Working in partnership with other agencies and cannot • We became a partner of Manchester Athena to deliver compare.” • Following refurbishment, we converted 98 Motiv8 – a three year employment and health programme Charter House apartments to market rent A ForLiving customer, for the Greater Manchester region, helping people with in Eccles. Charter House complex needs to move closer to training and employment opportunities. This initiative was set up with £9.7m of funding from the Big Lottery Fund and European Social Fund’s Building Better Opportunities programme. • We have built on the training and support services we deliver for young people by being appointed to Salford City Council’s new framework, which provides an alternative to the classroom for 14-16 years olds. 7 Community Impact Highlights Creating resourceful communities is at the heart of everything we do. Together we enable communities to contribute towards vibrant and safe neighbourhoods and improve their health, £ education and employment. £127,421 investment secured from grants we Health applied for, to deliver 30 community impact Lifestyle and fitness projects now and in • Customers continue to benefit from food planning the future and cooking classes through the Eat It Fresh project, with 39 customers taking part across 24 classes in Swinton and The Valley neighbourhoods. • The Lifestyle Coach worked with 55 customers to enable them to achieve their goals and make healthy lifestyle changes, such as giving up smoking and exercising to get fit. • We improved welfare for elderly customers living alone in winter, by contacting them ahead of severe weather to identify if any support was needed. We made a difference to elderly and • In Stockbridge Village, customers’ wellbeing improved following a four week wellbeing isolated customers’ management course. 16 customers took part welfare during winter in the course. READ Neil’s Eat It Fresh case study £32,664 was raised by ForViva staff for charity fundraising Eat it Fresh project 9 Health Lifestyle and fitness continued Preventing loneliness and isolation • Customers, who would otherwise be • Customers continue to benefit from the “I’m interacting with people on at home, benefited from socialising Eccles Sequence Dance Group classes, after a more regular basis which has during monthly Snack and Chat lunches City West secured funding which allowed helped my mental health issues in Cadishead, part funded by City West. the group to continue running. Parkour (free running) sessions reduced and I feel much more positive. It’s anti-social behaviour (ASB) in Clifton Green, changed both Jack’s and my lives “Coming here makes me move, “We look forward to it every week, encouraging young people to take up physical for the better.” gives me a reason to get dressed, it gets members out of the house exercise. This also attracted 50 hours of and keeping fit and active. Our diversionary activity. Jonny, father of Parkour a reason to get up and break the participant, Jack cycle of staying at home.” eldest member is 99 years old.” Cathy, customer, Cadishead Joyce, volunteer, Eccles • Customers experiencing problems with • Customers trained in digital skills at Tea Young people in Salford were inspired memory loss and mental agility socialised and and Tech courses, with participants able to to discover new sports, through ten improved their wellbeing during monthly purchase a device at a low cost. Sportivate sessions held during the Music For Memories sessions in Salford. summer holidays. Customers’ diets and fitness levels have improved in Westwood and Alder Park, through cooking classes and sports activities during the summer holidays. City West Action Week We deliver four Action Weeks per year, one for each of the CIS themes to target or showcase interventions. Within Health, customers improved their lifestyles with advice given to quit smoking, lose weight and increase fitness, alongside provision of bowel cancer screenings, flu jabs and exercise sessions. READ Jack’s full Parkour case study 11 Education and Employment £2.19 Migrant communities in Salford are 23 young people who were not in education, overcoming barriers to access services employment or training completed The Prince’s through the Translate project, which runs Trust Team Programme, with 18 (78%) going on English classes. into work and three going into education. £3.12 £1.33 • The Don’t Keep It Under Your Hat business • Pupils from schools in Salford who find it support programme, enabled customers to difficult to engage in mainstream education develop their business ideas and work for are getting a two year introduction to themselves. 24 businesses were started possible careers in construction through this year, compared to 16 in 2015-16 and our weekly School Links programme. 10 in 2014-15. £3.36 £7.59 Lee, customer and Fresh Living participant • Three apprentices have moved into new • 17 customers gained full or part time homes that they helped build, through employment after gaining qualifications a unique apprenticeship initiative called through the Generation Westwood Fresh Living. employability programme. “ I am more confident and more “The programme gave me the advanced than I ever thought confidence and skills I needed City West Action Week I would ever be.” to take the jump of retraining 67 customers gained Lee, customer and Fresh Living and having a career.” employability skills to get apprentice Linda, customer and Generation “job ready” through City West’s Action Week for Education and Westwood participant Employment, after working to identify the barriers they faced getting back into work • Weekly work and job clubs at Stockbridge Village and Fitton Hill have provided training or education. on setting up an email address, using Universal Jobmatch and CV and application writing for 84 customers, with 24 going on to secure jobs and 33 securing job interviews. 13 Neighbourhood Safe Communities • Awareness of hate crime increased in Salford, following 16 workshops delivered in partnership with Castle Community Association. • 221 young people took part in youth club activities to enable them to reach their potential. • Pupils in Westwood and Alder Park learned the 25 community groups across Fitton Hill and impact of ASB after taking part in a ten week WATCH Stockbridge Village worked with Villages to personal development programme. a youth club case improve the look of their neighbourhoods, • Fire safety was improved at high rise study video to find winning accolades at the Royal Horticultural out more City West Action Week blocks following regular safety checks Society’s North West in Bloom Awards. 820 Community Payback hours by Villages and Merseyside Fire Service through to make improvements to local areas the Adopt a Block scheme.
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