Community Outcome Summary | 2018/19 Introduction

HEALTH SAFE COMMUNITIES At ForViva we believe in a 636 851 reports of anti social 566 young people attended people prevented behaviour handled successfully our youth club sessions better way to do business, from becoming homeless one that gives back, does great 216 young people 160 young people took part 600 learnt about loan sharks in the knifefree campaign people became things and uses profit for good. Dementia Friends 523 tenancies sustained through 943 tenancy support interventions 21 tenants took up 86 non-medical We want to help people unlock their During the year, we evaluated the impact social prescriptions to improve wellbeing potential. We are passionate about of 24 activities and found that these improving lives and creating safe and collectively delivered a huge £2.7m of 144 hours of weekly social activities vibrant communities. social value. delivered to supported housing tenants We work collaboratively with partners These outcomes will help inform how 693 young people attended free school to make a positive impact. In 2018/19 we we invest future resources and show holiday activity sessions have invested in activities that prevent our continued commitment to working homelessness, improve health and together to make change happen and wellbeing and create job opportunities. supporting communities to thrive. We measure the outcomes of these My sincere thanks go to our delivery activities under our Community Impact partners, tenants, customers and Strategy themes; health, education and colleagues, and of course our Impact Hub employment, creating safe communities which reviewed the Outcome Statements and thriving neighbourhoods. and monitors the strategy as a whole. EDUCATION & EMPLOYMENT Andy Zuntz Chair, ForViva 550 people received advice and support to access work or learning NEIGHBOURHOOD 308 people completed training,

£2.7m 12,888 achieving 316 qualifications 26 young women took part in a 24 social value tenants and 16 week programme to improve community generated customers positively 94 people secured a job (including emotional and physical wellbeing impact impacted apprenticeships and self employment) activities £3.20 216 new homes built or purchased to return per £1 invested 76 tenants completed work experience meet housing need including key workers in employment £3,475,016 and rural communities £420,927 initiatives of internal (40%) and 85 people supported to job search of extra money 138 external (60%) 263,573 worth of grants were awarded brought in on behalf delivery partners investment to community groups of tenants including 20 The social value of some schools activities can not 2 be monetised. 3 Education and Employment Priority Objective: Support an increase educational attainment levels across all ages.

Our aim: “Residents will, where able to, Activity: School Links Year 4 be working and/or learning.” The 49 school pupils who attended the Skills Centre gained practical construction experience and achieved nationally recognised 550 customers and tenants took up the advice and support we offer to access work and/or learning. qualifications useful for getting into work. This two year programme provides an alternative to • 308 participants took up some form of Our in-house employment pathways, mainstream school and is particularly valuable learning with 119 taking a qualification and delivered £3.20 of social value, a return of for pupils who find academic classroom 316 qualifications achieved £3.20 for each £1 invested. education challenging. Four apprenticeships, • 76 participants gained work experience useful The following summarises how we support within our new build programme are available for gaining employment tenants and customers to improve their for pupils completing the training. employability and go on to gain employment. • 85 participants were supported to job search, including writing a CV and preparing for interviews • 94 participants went on to get a job (40 full or part time employment, 36 self-employment, 18 apprentices)

Cost Return £85,228 Judgement

£99,109 Key Outcomes Quite high cost Quite high return £2,023 per pupil Improved employability Reduced young people Ratio Short Term 1: £0.85* Not in Education, Employment £1 of investment or Training (NEET) returned £0.85

*Is forecast to increase when participants leave school

“I have enjoyed it and made friends. It’s helped me for work.” Jack, School Links

4 5 Activity: Brookside Enrichment Club Activity: The Prince’s Trust Team Programme Year 6

14 primary school pupils attended the club which runs for two hours a week during term time. The club The 27 participants took part in challenging and rewarding activities including; residential activity, work encouraged social and emotional development of pupils to increase their educational attainment and experience, community work, career planning and team challenges. The team achieved 215 qualifications, raise aspirations. A social and emotional assessment tool tracked personal development in the areas completed 1,247 hours of work experience and 1,551 hours of volunteering in the community. After the of anxiety and security, relationships and communication, confidence and self-esteem, learning and 12 weeks 15 (56%) were no longer NEET with nine moving into employment and six moving into education. understanding, the ability to express themselves positively and hopes and dreams. The combined scores, along with staff observation, reports an improvement of 22%, 596 points (before score 2,725 points and year end score 3,321 points). Cost Return £150,624 Judgement

£126,131 Key Outcomes Quite high cost Quite high return Cost Key Outcomes Judgement £4,672 per participant Improved employability Reduced unemployment Ratio Short Term £1:£1.19* £6,377 Improved learning and Quite low cost specifically NEETs £1 of investment understanding Quite high return £456 per pupil returned £1.19 Improved confidence and self-esteem *Forecast to increase as employability has improved. Increased physical activity “The Prince’s Trust has changed and impacted me profoundly, and it is an experience I will Case Study: E’s Story treasure forever.” Participant, Prince’s Trust

When E started in enrichment club they were very shy and lacking in confidence. They did not readily engage with other children or staff, preferring to spend time on their own. E has always enjoyed Activity: Inspiring Futures Year 1 drawing and colouring so initially staff and volunteers sat with them to engage in conversation and join in with the activities that they were enjoying. Over a period of weeks, E started to join in other craft activities and with considerable encouragement and support has been able to form friendships, These one hour family clubs were attended by 84 families, 244 participants, across four primary schools. developing one particularly strong friendship which has helped them to grow in confidence. As these The clubs helped improve the quality of family time and increased skills such as cooking, ICT and first friendships have grown, they have given E the confidence to progress into doing other activities, aid. The clubs also supported 38 adults to attend education courses to improve prospects of securing including outdoor games, skipping and the Zumba dance workshop, something that would have been employment, or access to further learning opportunities, with four participants gaining employment. unthinkable when they first arrived at the Club. E really joined in at the Zumba dance putting on the Twenty community volunteers provided 640 hours of volunteering to support delivery of the club, bells to shake as they twirled and danced around. They even tried to help their friend join in by giving giving them experience for moving into work. their bells to shake and dance next to them. E rarely misses a session and has been on all the outings and although they were initially shy, when out and about, they soon found their feet and joined in happily with new and unfamiliar activities. Cost Key Outcomes Judgement E is showing real empathy towards other children in the Club, even giving help and support if other children seem upset. £17,644 Improved Employability Quite low cost Quite high return E’s social and emotional assessment tool results show steady progress with learning and understanding £210 per family Reduced unemployment and, most notably, hopes and dreams showing very significant improvement. This is after E attended the Better community cohesion Careers’ Palace as well as the workshops that Liberty provided. A very active determination to inspire Better quality family time children’s interest and ambitions for the future seems to be having an impact.

6 7 Activity: Skills for Employment Year 3 Activity: Don’t Keep It Under Your Hat

Employment experience was gained by 46 participants through eight week (101 hours) work Business start-up support was taken up by 106 tenants and customers who wanted to develop their placements, with nine participants gaining construction related qualifications. Through the exit business ideas to potentially earn an income, with 39 (37%) going on to test trade using grants totalling survey, 38 (95%), of the 40 respondents, said they ‘agreed’ that the placement will ‘improve their £19,686. New businesses in the local community included dog grooming, children’s acting agency, garden chances of getting a job’, 33 (83%) strongly agreed. Sixteen participants have gone on to get a job. keeper, hair and beauty, music teacher and bespoke greeting cards and gifts. This includes four participants who completed their placement towards the end of the previous year. The programme is delivered by the Manchester Growth Company’s Work Company and a network of local skills and employment providers, including ForHousing and Liberty. Cost Key Outcomes Judgement

£36, 486 Improved employability Quite low cost Quite high return £344 per participant Reduced unemployment Ratio Short Term £1:£10.14 Cost Return £322,751 Judgement £1 of investment returned £10.14 £28,050 Key Outcomes Quite low cost Quite high return £432 per placement Improved employability Reduced unemployment Ratio Short Term 1:£11.51 £1 of investment returned £11.51

Activity: Motiv8 Cost

The programme worked with 186 tenants and customers, aged 25 or £305,585 over, to overcome multiple, complex needs preventing them from £1,643 per participant accessing training, job search and employment. This included issues Apprenticeships with health, alcohol, drugs, domestic abuse, debt and homelessness. Key Outcomes We recruited 18 new apprentices, Participants worked with their key worker to agree a personalised bringing the total number of action plan and 1,380 activities were undertaken by participants, an Improved employability apprentices to 23. These are in the average of seven per participant. construction trade and combine Reduced unemployment Seven participants moved into work and others improved their practical training in a job with prospects of gaining employment through education and training, Improved health and wellbeing study for three years. 57 participants, gaining skills through volunteering, seven participants, (leading to better employability) and having a current CV, 24 participants. Support was also provided to Increased financial wellbeing access and retain secure housing, 24 participants, and manage debt, 25 participants. Support enabled participants to improve their health Judgement with 57 participants going on to improve their mental health. Support included registering with a GP, taking up social activities and reducing drug/alcohol use. Quite high cost Very high return

8 9 Activity: Digital Inclusion Health

Digital training was taken up by 205 tenants and customers which we were involved in delivering or enabling through funding provision. The 134 training sessions were available to tenants and customers of all ages and experience. Overall, 86 (95%) of the 91 people who completed our exit survey said Our aim: they had improved their digital skills as a result. Respondents said they used the training to reconnect with relatives, shop “Residents will have online, job search, apply for welfare benefits, find out about social groups in their area, look for homes on the housing increased quality of life.” waiting list, report repairs and bank online.

Cost Key Outcomes Judgement Priority Objective:

£14,286 Increased digital skills Quite low cost Support a reduction in preventable deaths and increased life expectancy Quite high return £70 per participant Reduced social isolation Improved employability Increased financial wellbeing Activity: Supported Housing and Extra Care Social Activities

The 1,052 tenants living in ForHousing’s 14 supported housing schemes keep active and socialise through weekly programme of 75 activities, including luncheon clubs, Case Study: Janet’s Story coffee mornings, games and arts and crafts. Based on each activity lasting 90 minutes and 750 places being taken up, this is 1,125 hours of social inclusion a week. Social inclusion prevents loneliness and isolation which can be as harmful for A Digital Champion visited Janet at home since Janet was restricted from leaving her home due to health as smoking 15 cigarettes a day. Some of the activities such as Tia Chi disability. Janet wanted training around social media because she had lost touch completely with and armchair exercises improve balance and co-ordination, reducing her brother and didn’t know how to contact him. The Digital Champion assisted her and was able the risk of falls. to find her brother through Facebook. Her brother has since responded and Janet is now confident enough to go to the library and upload photographs to her Facebook page so that she can share Schemes also took part in the Global Tea Party, where tenants learnt about them with her brother. nutrition, hydration and how to recognise malnutrition. They were also visited by outreach health services such as eye and hearing tests.

“I have learnt a lot and I am using my new skills to “I have a real passion for reading and this secure employment. I have updated my CV and has given me the opportunity to hold my own I am due to receive my CSC safety certificate to storytelling club twice a month. It gives me a real sense of purpose and I enjoy being involved help me get a job.” Customer, Digital inclusion training in the activities.” Tenant, Storytelling club 10 11 Case Study: Denise’s Story “We shared time with the animals. We did exercise together - generally a great time.” Tenant, Pet therapy Denise moved into a supported housing schemes in June 2018. Since moving in she stated “It’s changed my life”. Since her husband passed away Denise had lived alone for 12 years and stopped going out. Denise was becoming very isolated and says “I knew if I didn’t do something I would just continue to go on a downwards spiral, and probably wouldn’t have lived much longer”. Denise’s family suggested sheltered The 136 tenants living in two extra care schemes are kept active and accommodation, and she knew she had to make the move before she stopped existing all together. socialised through our weekly programme of 21 activities. Based on Denise moved into her one bedroom bungalow and continued to keep herself to herself. However, “The each activity lasting 90 minutes and 315 places being taken up, this is scheme coordinator came round and encouraged me to come to one of the activities they had on, I 473 hours of social inclusion a week. Activities included the Festival agreed to go, feeling slightly nervous at first as I didn’t know anyone and didn’t know what to expect. I was of Ageing where 39 tenants celebrated older people and promoted a immediately at ease, having a warm welcome of other tenants introducing themselves and telling me all positive view of ageing. Activities throughout the afternoon included about the other activities they do”. Denise now attends three activities a week and says “Moving was the a visit by sensory pets, a ‘get online’ demonstration, armchair exercises, best decision for my wellbeing. I have lived more in the last eight months than I have in 12 years and would gardening and taking part in a choir. encourage anybody else to do the same. I have peace of mind knowing I have support from the scheme coordinator, and have made some lovely friends. They’re like my extended family. I now enjoy leaving my home to come into the scheme and socialise with friends.” “I made a miniature garden in a pot and gave it to one of my daughters.” Tenant, Community gardens

Another activity was Little Hulton Green and Growing Network where 21 extra care tenants set up community gardens in their extra care schemes. The tenants attended 72 hours of horticultural education, which increased social inclusion. All participants confirmed through feedback that ‘they had met more people as a result of the activity’ which had also ‘helped to reduce feelings of isolation’. Nineteen (91%) said they now had ‘the skills, knowledge and motivation to grow their own food’.

Cost Key outcomes

Communal areas and social Increased social inclusion activities organised by staff Reduced social isolation are paid through a service Improved health and wellbeing charge, some of which is met through welfare benefits where the tenant is eligible Judgement Tenant led activities are paid by tenants at the cost price Very low cost or through community grants Very high return Partner activities are usually Costs are low compared in kind or through grants they to alterative private have accessed sector provision

12 13 Activity: Dementia Friends Activity: Social Prescribing

Staff Dementia Champions delivered dementia awareness sessions to 600 participants, who all became The Passport to Wellbeing pilot in Cheshire West and Chester handled GP referrals to provide patients Dementia Friends, pledging to help people living with dementia. This included 426 school pupils who with non-medical alternatives to improve their health and wellbeing. The 72 tenants collectively accessed attended Mr Alzheimer’s and Me sessions, specifically aimed at children. 84 staff and 90 tenants and 86 social prescriptions, including debt advice, participation in social activities and ways to increase physical customers attended the dementia awareness sessions. exercise. Fifteen of the 21 (71%) tenants who completed the service reported improved mental wellbeing.

Cost Key Outcomes Judgement Cost Key Outcomes Judgement

£1,816 Increased awareness of dementia Very low cost £52,346 Improved mental wellbeing Quite low cost and how to be supportive and Quite high return Quite high return £3.02 per participant £727 per referral Increased access to support helpful to anyone with dementia services Cost reduces by 16% if one off set up costs are excluded

Case Study: John’s Story

John, 35, was referred earlier this year after his relationship with his partner had broken down and he had to move out of the home they shared and into his mum’s house. He was struggling with his finances, when his business stopped trading, and he went to see his GP after the impact of this took its toll on his mental health and wellbeing. He was experiencing loneliness, isolation and depression and was looking for support back into work. John’s doctor was able to refer him to ForHousing’s Money Advice Service. The team worked with John to maximise his income and make arrangements for him to pay the rent arrears his mum had accrued while he was living with her, as well as enabling him to make arrangement with companies where he had outstanding debts. His GP also advised him to apply for a gym membership at the local leisure centre to take part in exercise activities to help improve his mental and physical wellbeing, and he received support to apply for a home of his own. These social prescriptions have made a real difference to improving his overall health and wellbeing. John said: “When I went to see my doctor I was experiencing significant mental health and wellbeing challenges. It made such a difference to be given information and advice about other sources of support that I could access to help me tackle the problems I was facing. ForHousing “I loved the session on Dementia Friends as living in a has helped me sort out my debts and through the additional advice I have received around exercise and fitness I have noticed a real uplift in my health and wellbeing and am feeling a lot scheme where you are around others who have dementia more optimistic about the future”. I think it’s important to be aware and be able to support our fellow neighbours.” Tenant

14 15 Priority Objective: Priority Objective: Increase community physical activity Prevent avoidable harm by providing a safe environment and use of green space in neighbourhoods

Activity: Homelessness Prevention Services Activity: Play Streets

In Salford, Knowsley and Oldham 260 customers accessed one of our five pathways into a stable home Our school holiday activity sessions continue to be well attended with 693 young people taking and this included households who were statutory homeless which constituted 19% of all lets. Households part across the 87 sessions. The sessions encouraged physical activity through sport, aiming to improve assisted were 17 rough sleepers, 217 statutory homeless households, 12 people with an offending history, the health and wellbeing of children in Salford, which is generally worse than the average in England. and 14 care leavers. The pathways provided pre and post lettings advice and support on how to sustain The sessions also taught life skills such as cooking and team working, as well as creative arts and craft tenancies. We additionally provided 41 temporary accommodation homes for statutory homeless sessions. Overall 1,778 places were taken up, an average of 20 young people per session. The sessions were households and households at risk of being homeless due to domestic abuse. supported by 35 community volunteers who volunteered 562 hours of their time to deliver the sessions.

Cost Key Outcomes Judgement Cost Key Outcomes Judgement

£2,541 Homelessness is reduced Very low cost £11,364 The recommended daily Very low cost Very high return exercise level needed to sustain Quite high return Includes Salford, Homelessness is prevented £16.40 per participant or improve health was met Knowsley and Fitton Hill (Short term activity) Increased capacity to deliver activity Financial inclusion In Cheshire West and Chester Council, we supported people who are at risk of becoming homeless, those (free to attend) without secure accommodation or ‘sofa surfing’, and people sleeping rough. Over the year 264 people were prevented from becoming homeless and 112 people sleeping rough moved indoors.

Case Study: R’s Story

R was an entrenched rough sleeper on and off for over 15 years. During a period of grief, when his uncle and carer passed away, he turned to alcohol as a remedy. R was unable to sustain two tenancies for this reason. Due to issues with his family, brought on by grief and his battle with alcohol, R left his home town to relocate to the Manchester area. Following a further period of rough sleeping, R began engaging with professionals and has managed to reduce his alcohol intake. R was consequently evaluated as being able to sustain a tenancy and has intimated his desire to return to employment once he has a stable address. R has accessed a tenancy and this is the major step for him to access employment and mental health services. “My child looked forward to coming to Play Streets each week, she has so much more confidence.” Parent 16 17 Unsuccessful outcomes included complainant declining support, ceasing engagement, Safe Communities withdrawing the complaint or moving home. As part of the investigation and subsequent action, the team made 5,964 contacts with the complainant and/or perpetrator to discuss incidents and undertook an additional 432 interviews with the perpetrator. The team also agreed 379 action plans with complainants and issued 256 diaries for complainants to record incidents as evidence. Support agencies were contacted 1,081 times and an additional 843 requests for evidence were made to the Police. Our aim: “Residents will feel that where they live is safe” Case Study

The perpetrator was a 25 year old single male who was homeless but visiting his parents’ property Priority Objective: Increase feelings of safety next to the complainant. The complainant felt sorry for the family but was concerned that something bad would happen if action wasn’t taken against the perpetrator. The initial complaint was about the perpetrator being arrested at his parents’ property. Whilst being arrested, the perpetrator made threats to stab the complainant and cut her son’s arms off. Activity: Community Safety Team The perpetrator’s mother advised that her husband was bed-bound and required 24 hour care and her daughter was recovering from recent surgery. Both mother and daughter were carers and the perpetrator visited daily to bathe his father. The perpetrator was a registered carer for his father We dealt with 851 reports of anti-social behaviour (ASB) across 746 addresses in Salford, Knowsley and and did this 15 hours a week. The perpetrator’s mother advised that she could manage but asked Oldham. Of these 531 (62%) were closed after successful intervention by the Community Safety Team. about alternative support once the perpetrator wasn’t allowed at the property. This is relatively high considering the complex nature of the service including investigating allegations and collecting evidence needed to take action. The successful interventions comprised of: The perpetrator’s mother advised that she struggled with his behaviour and, whilst he had never been physically violent, he often behaved aggressively towards his mother and sister and Number of % of closed made threats of violence towards them. The perpetrator misused both drugs and alcohol and Successful closure reason closed cases cases was sleeping rough. The perpetrator’s mother requested that ForHousing support her to get an injunction to keep her son away. The perpetrator amended their behaviour 237 28% We took a witness statement from the complainant and applied for, and was granted, a 12 month No more complaints were received after monitoring 180 21% Ex-Parte Injunction against the perpetrator with a power of arrest and partial exclusion from his mother’s property. The perpetrator was allowed to visit between the hours of 12 noon – 5pm Legal action was secured 72 8% daily. The interim injunction was breached twice in quick succession and the perpetrator was The complainant was referred and supported through the MARAC arrested and a committal trial date was set early 2019. 17 2% domestic abuse partnership (need identified in-house) The perpetrator was being supported by a case worker from the Joint Veteran Alliance who was An Acceptable Behaviour Agreement being agreed 12 1% trying to find him accommodation and supporting him with his drug and alcohol misuse and his welfare benefits. The support broke down due to the perpetrator starting to misuse alcohol again. The complaint when investigated being deemed unjustified 7 1% The support worker witnessed the perpetrator’s behaviour towards his family and suggested that we ask for the visitation clause in the injunction to be removed. The perpetrator was excluded The perpetrator terminated their tenancy following contact 6 1% from the supported accommodation found for him by the support worker. Total 531 62% The perpetrator was referred to Achieve (Drug & Alcohol Service) but engagement was sporadic due to difficulties the perpetrator had in getting to appointments. Cost Key Outcomes Judgement A further breach was reported and a trial was held. The perpetrator arrived late and drunk but was well behaved. The trial judge commented that this was an unusual case for a housing provider £504,665 Reduced incidents of ASB Quite low cost to take on due to the complex family issues. A final two year injunction was granted and the perpetrator advised that he would not breach it. The committal case was adjourned. £593 per closed case Increased tenant safety Quite high return

18 19 Case Study cont’d Priority Objective: Support partner agencies in reducing levels of ASB, crime and reoffending using a range of interventions

This case dealt with very complex family health issues and the fact that, whilst the perpetrator’s mother and sister wanted him excluded from the property, they also needed him to help care for his father. Support was put in place for the perpetrator but his engagement was sporadic and his Activity: Stop the Sharks continued misuse of alcohol and drugs was an ongoing issue and led to support being withdrawn. This case was open for approximately eight months but appears to have been resolved as there have been no further complaints and the complainant was satisfied with the outcome. It is hoped We secured funding from the Illegal Money Lending Team to deliver loan that the injunction will provide relief for both families and will encourage the perpetrator to seek shark awareness sessions at five venues across Salford. The programme help with his alcohol and drugs issues. was delivered once a week for six weeks at each venue and 216 young people attended. The sessions raised awareness of the consequences of illegal money lending and highlighted the important role the participants can play in their community by reporting loan shark activity and sharing their learning with friends and family. Each cohort created a piece of art regarding Case Study loan sharks which was put on public display. This highlighted key messages they had leant to share in their community. Complaints were received from a family who were subject to a nasty incident involving masked people entering their property and making threats to harm. The perpetrators in this incident were the daughter of the family, her partner and friends. They were trying to frighten the family into Loan shark banner created by the Valley Youth Club giving them money.

We had previously supported this family with a similar incident and had taken the matter to Cost Key Outcomes Judgement court where a civil injunction had been granted against the daughter and her partner who lived in a private property. The injunction included clauses that prohibited them from entering the local Increased awareness of illegal Very low cost area and from making threats towards the family. £5,198 money lending Quite high return £24 per participant This incident was reported to Greater Manchester Police by the family and the daughter and Improved budgeting skills for her partner were located and arrested for breach of the Injunction. We were notified and young people attended the court hearing the following day. The perpetrators were bailed and a hearing date was arranged. In preparation for the court hearing, we worked very closely with the family and provided support and guidance to enable them to attend court and give evidence against the daughter and her partner. This resulted in the daughter and her partner each receiving a custodial sentence for the breach of injunction. Whilst in prison, access to support services for substance misuse is available and it is hoped “It’s important that you don’t use a loan that the daughter and her partner will engage with this. On their release from prison the civil injunction will still be valid and was extended for a further 12 months to offer ongoing protection shark so you don’t end up owing money that to the family. you don’t have.’’ Tenant, Loan shark awareness This was a very challenging and emotional case as all parties involved were family. After the hearing the family said “This has been a really bad time for us. I really hope she gets the help she needs in prison; she’s my daughter and I love her but she needs to stop treating us like this. Thank you so much for your help”.

20 21 Activity: Youth Clubs

“Knives can get you put in prison.” Our weekly youth clubs delivered 262 sessions across six neighbourhoods. 566 young Young person, Parkour session people collectively attended an average of 11 times each, with 5,998 places taken up. The youth clubs are primarily set up to reduce youth ASB and this is achieved by providing positive activities where the young people can learn new skills, take part in physical activities such as games and sport and socialise with new people. The youth clubs also provided outreach services such as the knife free and loan sharks campaigns, as well as ways to stay healthy, contributing Activity: Knives Stop Lives to the health theme of the Community Impact Strategy.

Our Knives Stop Lives campaign used funds from the Home Office’s anti-knife crime campaign #knifefree to highlight the consequences Youth Club (BAYSE) of carrying a knife and to inspire young people to pursue positive alternatives. Delivered at our youth clubs, 160 young people took part in Street Doctors first aid sessions and 193 young people took part in In its fourth year, BAYSE has made a big difference to the community, Parkour free running sessions, identified by the young people as the particularly reducing youth ASB, as evidenced in previous years through positive activity they wanted to do. A competition to develop a rap testimonials from community representatives. Police statistics confirm incidents around knife crime was used to create a billboard poster which was continue to fall, from 73 incidents when the youth club was set up in 2015/16 to displayed for two weeks during the national #knifefree campaign. 13 incidents last year and ten incidents this year. The youth club continues to be well attended with 185 participants attending the 100 youth clubs, on average 17 times each. This includes 74 new members. This year the youth club has delivered plenty of creative and physical activities such as workshops in dance, musical theatre and drama, the annual residential in Edale and the sport and Cost Key Outcomes Judgement arts and crafts which take place most weeks. The Just Move initiative, which offers fitness passes for Salford Community Leisure outside of the youth club, has also been popular with 227 hours £18,109 Increase awareness of knife crime Quite low cost of leisure centre time take up. Junior fitness sessions have also been in demand at Salford City and its consequences Very high return Academy with a core group utilising the sessions on a regular basis and starting to see big changes £94 per participant in fitness and nutrition choices, as well as behaviour. As a result, funding has been sought to purchase Junior Memberships for some of the older attendees, to access the facilities, classes and gym at Eccles Leisure Centre. This year BAYSE was runner up in the Community Safety category at the “Spirit of Salford” awards. Partners from ForHousing, Eccles Neighbourhood Management Team, Salford Community Leisure, Salford Integrated Youth Support Service and a young person representing the Brookhouse Neighbourhood Activity represented the BAYSE Activity. It’s a huge honour for the activity to be nominated with the work of all partners, residents and attendees being acknowledged. “You get sent to prison for up The youth club continues to offer positive activities for young people to try new things and realise their future potential. It also continues to provide diversionary activity for young people to 4 years if you even get caught who may potentially perpetrate ASB. An example is a regular attendee who stopped attending, instead engaging with a problematic group of young people from another area. This prompted a quick response from BAYSE staff and immediate engagement was put into place, conversations carrying a knife.” Young person, Street Doctors were had and there was reintegration into the youth club. One month on they are attending regularly again, particularly in the fitness sessions. They now want to access the leisure passes to improve their fitness even further.

22 23 “I felt really bad when I was out of order. I was gutted when Walkden Youth Club I was banned from the session. I’m glad I was able to come This new youth club started in September 2018 and ran for 27 weeks. 107 young people attended, back. I have spoken with staff about my behaviour, averaging 13 participants at each session. Activities included budget sessions on how to plan and which I am really trying to stick to.” Participant make a healthy meal. This allowed the young people to prepare food for the rest of the group to eat at the session.

“Since the Youth Group was introduced we have seen a Stockbridge Village Youth Club reduction in the amount of anti-social behaviour in and around the centre. It provides one of the few places in the area for young people to go and take part in positive activities.” This new youth club ran for 44 weeks and was attended by 141 young people, averaging 18 participants at each session. Activities included a four week freestyle urban soccer bootcamp, Security firm at Ellesmere Centre which included jogging on the spot, press ups and star jumps for one minute bursts with the young people locating their resting pulse rate before and after the exercises. We then talked about how the heart works, and with the help of heart models, young people could see inside a heart as we explained how it works, circulating blood oxygen around the body. Muscle groups Cost Key Outcomes Judgement and additional exercises that can be done at home were discussed and tried. This will hopefully encourage these young people to follow a better healthier lifestyle that £64,156 Reduced incidents of ASB Quite low cost will help them mentally as well as physically. Quite high return £113 per participant Increased physical exercise Educational sessions were also delivered on drugs, alcohol and tobacco, using 3D display Increased awareness of how to cases containing harmless, yet faithful, replicas of the real thing. The young people be healthy could have a closer look whilst we talked about drug origins, effects, health risks and what to look out for. Sessions also included the effects of smoking, what’s inside a cigarette and the effects smoking has on your body, including passive smoking. We also had some fun with VIS Goggles, also known “I don’t have a very good friendship group at as beer goggles, where young people tried to walk in a straight line school. I have met new friends at the youth and play table tennis with them on. Attending young people also received some free plastic glasses to take home that listed a session, who I look forward to seeing. My number of drinks down the side along with their units. confidence has definitely grown and I have tried new things I never thought I would do. I tried volleyball at one of the sessions, I didn’t think I could do it, I wasn’t great at it but it was fun and I felt part of the session.” Participant

24 25 Neighbourhood Case Study: B

B was referred onto the wellbeing service by the housing officer. B was living in a first floor flat which he was struggling to access due to his deteriorating mobility. B had misused drugs most of his adult life and was on a methadone programme. He had a leg ulcer which required medical Our aim: attention which he had been neglecting to attend clinic for. B was estranged from his family. “Residents will be actively contributing towards B had a history on non-engagement with housing and was found to be living in squalor; the property was in a state of bad repair with evidence of hoarding, which could have resulted in making their neighbourhood a great place to live.” him losing his tenancy. In the interest of the health and safety of the tenant a decision was made to move him to another property. The wellbeing coordinator visited B regularly and was able to build a trusting relationship with him. As a result he disclosed his addiction to prescription drugs. We referred B to an Occupational Therapist for a home assessment and social services for a care Priority Objective: Build community resilience needs assessment and supported B to attend his GP for a mental health assessment, the dressing clinic and the Drug and Alcohol Prevention Team. We also arranged for repairs to be completed. that is underpinned by greater customer self reliance B’s financial situation was improved by the support given to apply for a range of welfare benefits and reduce debt through a Discretionary Housing Payment. Eventually it was agreed for B to move to a more suitable home, and contact with his family was re-established, providing another source of support. Activity: Tenancy Support Services B has shared his gratitude for the support he has received and is now happy to contact ForHousing if he needs any help or advice.

Our tenancy and customer support services in Salford, Knowsley and Cheshire West and Chester handled and completed 523 cases of tenancy support, of which 400 (77%) were successful, which is classified as the tenant or customer completing support and sustaining their tenancy. Collectively 1,943 interventions were delivered, an average of four per case, which included delivering the intervention directly, referring to Case Study: Mr & Mrs O partners or signposting the tenant to self-serve.

Interventions to improve a financial situation included welfare benefit applications, debt advice, energy Mr and Mrs O were referred to the service by Social Services. The elderly couple were owner advice and advice on how to run a household. Interventions to improve health included referrals to social occupants of a property and were due to be evicted and the property repossessed. Mrs O was activities, mental health support and aids and adaptations. Interventions to improve living conditions experiencing a life limiting illness, has an acquired brain injury, is diagnosed with cancer and was included agreeing and monitoring a cleaning plan, arranging clearance to address hoarding and making sure unable to talk. Mr O is the main carer. The couple where in receipt of disability benefits. Due to repairs were reported and completed. the diagnosis they were struggling to manage their finances on a day to day basis and unfortunately accumulated mortgage debt of £30,000. The bank had instigated repossession proceedings. Cost Key Outcomes Judgement We referred the couple to Housing Options but they were unable to assist until 56 days before possession date. We registered the couple with Property Pool Plus and liaised with other housing £502,024 Increased financial inclusion Quite low cost providers over possible suitable accommodation, with no immediate success. In the mean time the Very high return property was placed on the open market for sale as there was a large amount of equity available in £960 per closed case Reduced debt Improved property condition property to release. Liverpool Mutual Homes offered the couple a 2-bed bungalow in a location of their choice. We applied for Housing Benefit which was awarded and supported the couple to set Access to everyday essentials such up their new tenancy. as food and furniture Improved living conditions The property sold before the repossession date and Mr and Mrs O were able to pay off the Improved mental health mortgage and arrears in full and were left with a surplus amount. We supported the couple to cancel all means tested welfare benefit claims and the couple are now able to live without the Reduced social isolation threat of eviction and are enjoying their savings. More independence

26 27 Activity: Empowering Young Women “Massively reduced stress and depression.”

Customer, Tenancy Support This 16 week programme helped 26 young women, aged between 11 and 16, to raise their aspirations, and develop a greater sense of emotional and physical wellbeing, increasing self confidence and self-esteem. The programme consisted of eight hours advice and learning sessions delivered by the Integrated Youth Support Service and 24 hours of self defense advice and training delivered by Fighting Case Study: Mr C Fit Kids. The participants completed a before and after survey and combined scores report an improvement of 31%, 59 points (before score 190 points and year end score 249 points). Mr C is ex-military and was referred to us because of long term alcohol and drug related issues. Mr C was also experiencing mental health issues which affected his ability to manage his tenancy. Due to his addictions Mr C was unable to budget and managing his income was erratic. We referred Mr C to Knowsley CGL who completed an assessment of need and a clear supporting Cost Key Outcomes Judgement pathway was agreed. Mr C fully engaged with his CGL programme and his alcohol and class A drug use continues to reduce. £4,042 Increased awareness of how Quite low cost to remain safe Quite high return We supported Mr C with a PIP (Personal Independence Payment) application and by attending his £156 per participant PIP assessment. A successful outcome was achieved and Mr C was awarded the enhanced rates of Increased positive thinking and both the daily living component and mobility component which increased his income by £148 per self belief - important for good week. Mr C also received backpay of over £2,000 which has given him financial security. mental health Following our involvement and that of CGL, Mr C now lives independently and the threat of Increased levels of homelessness has been eliminated. Mr C is now managing his money better, his mental health has physical exercise improved, and his overall self care and daily living skills have improved to the point that a referral for a full drug and alcohol detox has been agreed. Mr C received our support for 24 weeks and his overall wellbeing has improved to the point he has started volunteering on a gardening activity and has completed a qualification in First Aid. Case Study

A participant was referred to the Integrated Youth Support Service, due to being a victim of bullying and having low self esteem. She attended the Empowering Young Women sessions “Helped manage money and see more and showed such maturity and leadership with the younger attendees that she became a senior member - taking a level of responsibility within the centre. She also volunteered to clearly what’s left.” Tenant, Tenancy Support talk on the local radio to promote the activity and did so maturely and articulately. With staff encouragement she has now enrolled on to the Duke Of Edinburgh bronze award and volunteers every Friday night at a youth club.

“I enjoyed the group it has made me more confident about myself and I have met new people.” Participant

28 29 Activity: Community Grants Priority Objective: Deliver more place-based service delivery in our operating areas We awarded £61,858 of grants to enable 142 community groups to deliver activities they consider valuable to their local community. One hundred (70%) returned feedback forms reporting the difference this had made. This identified that more than 6,532 tenants and customers benefited where most or all of the cost was covered by a grant. A further 9,400 tenants and customers benefitting from larger activities that a grant contributed to, such as large community events. Activity: Development Programme The grants paid for activities for young or older people, families and the community generally. They also funded activities to improve health such as cooking, exercise classes and sports equipment, deliver The development programme developed or purchased 216 homes, across nine localities, to meet the educational events, install crime prevention measures and improve community spaces. housing need of more tenants. This improved the appearance of neighbourhoods in Lytham St Ann’s and Fitton Hill by refurbishing three disused properties and regenerated brownfield sites in Eccles Town Centre with 33 new apartments and Walkden with seven new bungalows. We also provided 37 homes in rural areas, Cost Key Outcomes Judgement ensuring people have the opportunity to remain in their communities and completed 85 one bedroom homes, increasing the supply of much needed smaller homes. £61,858 Community cohesion Quite low cost Quite high return An average of Social inclusion £436 per group Reduced loneliness and isolation Improved facilities Before Increased financial inclusion since participants did not After need to pay

In addition to our community grants, we successfully applied for £138,857 of external grants. This investment was used to deliver some of the community impact activities commissioned or delivered by ourselves or tenant and customer groups. Cost Key Outcomes Judgement

£86,136 per home Improved neighbourhood appearance Very high cost net of grant and any Reduced housing need Very high return sales income Improved household health Increased access to affordable “It allows use to continue to offer housing Reduced carbon emissions and ex-servicemen and women a weekly venue where provided affordable warmth More secure homes they can meet people of similar background and enjoy an inexpensive meal, reducing social isolation for many of our older veterans.” “My daughter suffers from epilepsy and now we are on one level it is a lot better for her.” Tenant

30 31 We’re proud to work with...

ABM Community Lottery Fund Homes England Moorside Salford City Radio Street Doctors

Achieve Connexions Illegal Money Lending Team Morello Cherry Pips Salford Community Leisure Sure Start

Age Active Ltd Co-op Academy Walkden Incredible Education Mustard Tree Salford CVS Swinton School

Age UK Corinth Inspiring Communities Together New Charter Group Salford Foundations The Manchester Growth Company Albion School Digital Together Integrated Youth Support New Park High School Salford Hearing Matters Services The Manse Nursery All Hallows RC High School Eccles Community Association Next Steps (Care leaving service) Salford Open Learning Job Skilla The Prince’s Trust Alzheimer’s Society Eccles Community Committee NHS Salford Royal Hospital Junior PT Valley Community Garden Amber Tree Service Elemental Noah’s Ark Salford Supported Tenancies Just Move Wai Yin Society Barclays Bank Ellesmere Park High School Oakwood Academy Salford Youth Alliance Kenyon Residents Association Walkden Church Barton Moss Primary School Estate Management Committee Oldham Metopolitan Borough Salvation Army Kick Start Council Walkden High School BBC European Social Fund’s Scope Building Better Opportunities Kids Planet Salford Oxfam Walkden Town Centre Being Well Salford Programme Shelter Knowsley Community Safety Passion for Learning Watson Homes Bolton at Home Fighting Fit Kids Partnership Skills Solutions PBP Learning and Welfare Rights Bolton College Forever Manchester Knowsley Metropolitan Council Training Brokers Social Services Westwood and Alder Park Bolton FM radio Freestyle Urban Soccer Launch Project Private rented sector landlords Specsavers Tenants and Residents Association Bridgestone Friends of Clifton LGBT Foundation Probation Service. St Ambrose Barlow Westwood Park Primary School Britain in Bloom Fylde Council Lifeline Solutions Real Educating Empowering Lives St Helens Court Services (REEL) Wood Street mission British Heart Foundation Good Things Foundation Links Resource Centre St Patricks RC High School Rio Ferdinand Foundation Workzone Brookhouse Community GPs Little Hulton Big Local St. Paul’s Peel Primary School Association Rowland Homes Wythenshawe Community Start in Salford Greater Manchester Fire and LPC Living Housing Group Brookside Primary School Rescue Service RP2 Stockbridge Village Primary Manchester Court Services Youth Hostel Assocation Buile Hill School Greater Manchester Homes Salford Carers School Partnership Mangrove Developments Challenges 4 Change Salford City Academy Stockport Homes Harrop Fold Merseyforest Cheshire West and Chester Salford City Council Storey Homes Council Healthbox CIC Merseyside Police

Citizens Advice Bureau Home Office Migrant support

Clifton PRU Home Start MIND

32 33 Getting in touch

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