PORTFOLIO OF EXPERTISE Mobility hubs The expertise of a partner attuned to the needs of local communities and passengers As the trusted partner for local authorities, our objective is to offer innovative, reliable mobility solutions, combining operational performance excellence with a sense of public interest. Solutions that contribute to quality of life and the harmonious development of regions, customized to respond to specific local conditions. Solutions that meet the needs of all and provide the high quality of service expected by travelers. Solutions for public transportation that ensure mobility for people -- today and tomorrow. Attuned to the individual expectations of customers and passengers and the changing needs of communities, Transdev teams engage with our local partners on a daily basis. Our international profile and the diversity of our professions enable us to conceive the most innovative responses to keep our passengers connected when they’re on the move, with simple and seamless mobility. Designing the solutions that we deliver to each traveler we serve is our inspiration. Mobility inspired by you. Jean-Marc Janaillac Chief Executive Officer, Transdev Mobility hubs Welcome to the era of the multimodal traveler Ten years ago, moving around the city consisted mainly of a single mode of transportation. Today, it’s more complex. Car use is waning with a part of the automotive market in decline. In France, car use has decreased 4-5 percentage points in the major cities over the past 10 years. Multimodal transportation is becoming a dominant trend. As nearly two thirds of inhabitants identify themselves as occasional users of public transit, a change in mindset is needed. While public transit needs to constantly move toward greater intermodality, the focus must be on supporting the increasingly multimodal individual. For example, walking is integrated within mobility policies as a natural mode of connecting to multiple destinations in the city. The major players in community mobility are therefore making every effort to facilitate the smooth and correct combination of modes, but a lot still remains to be done. INTERMODALITY: STRENGTH OR Transdev develops a global vision for the design and WEAKNESS? operation of multimodal sites integrated within the city. With its two specialized subsidiaries Transamo and Cityway, Intermodal transportation is the cornerstone of this Transdev is particularly well placed to provide a winning development. Well organized, it is a strength that provides combination: from preliminary studies of the dimensions opportunities for journeys, promotes accessibility for all and and installation of transit centers to the definition of modes increases the appeal of public transit. But it also represents of transportation and the information needs to move easily a weakness. If the connections are not seamless and the from one mode to another. All serving to support a new transfer points are inadequate… the entire multi-modal generation of hubs, crossroads of mobility, and providing the experience suffers from a poor image. traveler with more options than ever to plan their journey. “NEW GENERATIon” of mOBILITY HUBS Train stations, Park and Rides in cities or suburbs, transfer points in the heart of a neighborhood or micro-hubs within a campus or business… these interchanges, centers of living, work and leisure, are gateways that are the key to the network of multimodal transportation. Good reasons to choose Transdev IMPROVING THE FACILITATING DAILY LIFE CUSTOMER EXPERIENCE The hubs, places of “diverse” A simple and smooth journey lifestyles Taking advantage of the analysis of the Strategic transfer points within the city journey, customer expectations and or centers of movement (campuses, taking actions based on the passenger businesses, shopping centers), hubs perspective are priorities for Transdev. fulfill the role of "facilitators of daily life." Signage is intuitive, pedestrian paths Connexxion, a Transdev subsidiary in the are secure and simplified, waiting time Netherlands, has developed the concept is minimized, integrated pricing and of Breaxx franchised shops in major multimodal information is clear. On public transportation sites, recognized behalf of the General Council of Côtes by public transit authorities as a very d'Armor, Transdev developed and positive experience. operates the Lannion station: stations for the bus and ferry are in the same building, direct access is provided from train to buses and coaches, connections are managed in an architectural framework in synch with the urban environment. THINK “REGIONAL” AN ATTRACTIVE ANALYZE THE JOURNEY A consulting partner to local transit system AND NEEDS OF THE communities An asset for transit CUSTOMER attractiveness Exclusive method of analysis Hubs are as integral parts of urban policy, designed as part of the city and its mobility system. Transamo, a subsidiary As an entrance to the transit system, For connections to be a simple and of Transdev, advises policy makers on the a gateway between modes, creating seamless experience, Transdev has development, renovation and operation opportunities for journeys, hubs developed a unique tool for analyzing of their hubs to define the best location enhance their attractiveness and the journey and customer expectations and the correct size. For the EPA Plaine simplify movement from one mode for hubs. Waiting times, pedestrians du Var, Transamo was involved in the to another. They must be visible and paths, information, sales, signage, functional definition of the Nice Saint- responsive to the flows of traffic and cleanliness, safety and reception Augustin multimodal hub, integrating all passengers. In Vannes, redesign of the services are measured, recorded and modes from air travel to walking, after Kiceo transit system, recognized with integrated into a process of continuous analyzing the mobility patterns and the a 2012 mobility award (“Ville, Rail & improvement. In Blazefield, UK, hubs environmental impact. Transports”), included the creation of a managed by Transdev obtained a "zero car" hub, reserved exclusively for compliance score of 91/100 in 2012. bus traffic, bicycles and pedestrians. CONVERTING ORCHESTRATE TO PARK IS TO MOVE MOTORISTS TO SIMPLIFY Parking integrated within Linking the road network and A set of coordinated services public transit policy the public transit system Hubs organize and combine modes of Parking policy is a key success factor transportation. The dual expertise of for modal transfer. Transdev advises Positioned on major transportation Transdev in public transportation and communities in the definition and routes, Park and Rides enrich the space management is a differentiating implementation of an integrated transportation service by providing a strength that allows it to coordinate all parking policy for mobility "Car + Public Transportation" service multi-operator services with complete management. In Montpellier, Transdev, more competitive than "all car" service. impartiality. In the UK, Transdev through Tam, includes urban parking Transdev designs and operates Park and Blazefield has a management mission among its responsibilities and Rides to ensure that the best way into for the hubs of the local "Councils": concentrates its activities to encourage the city is leaving the car in the parking coordinate public transit, manage motorists to reduce single occupant car lot. In Nantes, Transdev operates 39 connections, monitor and improve use: on the P + Tram, the tariff policy is Park and Ride facilities that connect quality, manage relationships with incentivized with the round-trip ticket directly with three tramlines and private partners. Passenger satisfaction is includes parking, for holders of an one Busway line. Ridership has been more than 92%. annual transit pass. growing by more than 10 to 15% a year. “Crossroads of Mobility”: multimodal hubs and urban journeys throughout communities To stay in step with the development of mobility and meet the requirements of communities, Transdev is constantly adapting its transportation services to provide optimized, attractive transit systems, connecting communities and regions. More than ever, today's challenges require strategically locating the places for connections, providing the traveler with the keys to multimodal choice and integrating “active” modes. With "Crossroads of Mobility", Transdev offers a new approach based on the untapped potential of urban walking. Mobility services are organized within a neighborhood by enhancing existing infrastructure. PROMOTING MULTIMODALiTY A SEAMLESS CUSTOMER ROUTE Walking as the primary mode of transportation is also the first Accompanied by directional elements, a complete guide and "moment" of choosing multimodality. Smooth and secure facilities throughout their journey, walking travelers perceive pedestrian routes offer new opportunities for transit system that distance is reduced. Lighting, real-time information and access and to connections with all modes of transportation, optimal use of space for convenient services are an integral multiplying destination possibilities. part of route design and waiting time becomes useful time. INTEGRATING WALKING INTO TRANSIT CAISSE DES DEPOTS, INTEGRATOR SYSTEM DESIGN OF URBAN FUNCTIONS Making connections attractive and legible for the walking The “Crossroads of Mobility” approach, in which Transdev has traveler at varying distances requires an innovative approach. been engaged in 2013 with the city of Grenoble, has