SENIOR EXECUTIVES

62 STARHUB LTD STRATEGY BUSINESS REVIEW GOVERNANCE SUSTAINABILITY FINANCIALS 63 Annual Report 2020 SENIOR EXECUTIVES

Nikhil Eapen Dennis Chia Charlie Chan Chief Executive Finance Enterprise

Nikhil is Chief Executive of the Dennis oversees StarHub’s financial Charlie leads the Enterprise Business StarHub Group. Nikhil brings 20 years health, develops and executes Group, which provides services of experience in the global ICT sector strategies through financial and solutions to help enterprise working with senior executive teams management and ensures that customers build a hyperconnected to drive growth and make synergistic business decisions are financially workplace with an empowered investments in infrastructure and sound. He is also responsible for workforce. enterprise communications and investor relations, merger and technology. Nikhil is responsible, acquisition activities, procurement, Charlie brings along more than together with the Executive team, for supply chain and enterprise risk 28 years of experience in the IT, leading StarHub’s transformation and management. professional services, systems competitiveness and creating value integration and communications for all stakeholders. Prior to joining StarHub, Dennis was solution businesses, with the Senior Vice President and Chief comprehensive understanding of Prior to StarHub, Nikhil was Deputy Financial Officer (CFO) of STATS Singapore’s enterprise market and Chief Executive Officer, ST Telemedia ChipPAC (Worldwide), a leading deep corporate relationships. He and President & Group Chief provider of advanced semiconductor was most recently with IBM as the Executive Officer of ST Telemedia’s packaging and test services. He Industry & Enterprise Lead of Global Infrastructure Technology (InfraTech) was also with Lear Corporation Technology Services (Asia Pacific). where he led corporate development as its Vice President of Finance, He was also with the BT Group, and activities across its communications, Asia Pacific Operations and CFO of last held the position of General data centres and technology Behringer Corporation and Frontline Manager of Trading Systems & Head holdings, most recently building and Technologies Corporation. of Sales and Global Finance Services acquiring cloud-centric platforms (Southeast Asia). in IT, cybersecurity and enterprise Dennis is a Chartered Accountant software. Nikhil also previously and currently a council member with Charlie has a Bachelor of Science in served as a member of StarHub’s the Institute of Singapore Chartered Physics from the National University Board Strategy Committee. Accountants. He holds a Bachelor of Singapore. He has completed of Accountancy (Honours) from the the Asian International Executive Before joining ST Telemedia, Nikhil National University of Singapore and Program at INSEAD. was an investment banker for over a Master of Business Administration 18 years at Citigroup, working in the from the University of Hull, United firm’s Hong Kong, New York and Kingdom. South East Asian offices. From 2008 to 2015, he was Managing Director & Head of Asia-Pacific Technology, Media & Telecommunications Corporate & Investment Banking at Citigroup, based in Hong Kong, where he led capital markets and M&A transactions across South East Asia, Greater China, India and the US.

Nikhil holds a Bachelor of Science (Honours) in Economics from University College London. He is a Singaporean and married with two daughters and a son.

64 STARHUB LTD STRATEGY BUSINESS REVIEW GOVERNANCE SUSTAINABILITY FINANCIALS 65 Annual Report 2020 Chong Siew Loong Chong Siew Network leadership Loong provides Siew and efficient a robust maintain to support StarHub’s to network He is of business. lines multiple establishing for also responsible vision and technical the company’s all aspects of technology leading development. Loong was one of the pioneers Siew when years formative in StarHub’s to the licence won the company in 1998. He also a telco as operate set up and managed the Network Division at StarHub’s and Systems subsidiary Nucleus wholly-owned as serves he now Connect, where Manager. General the 40 Under Loong received Siew Telecoms the Global from 40 award in 2011. He holds a Business Engineering of Electronics Bachelor of Southampton, the University from Kingdom. United Veronica Lai Veronica Services Corporate for is responsible Veronica Corporate Legal, StarHub’s Corporate Regulatory, Secretariat, and Sustainability Communications functions. of experience decades two With over industry, in the info-communications General was the Group’s Veronica Counsel and Company Secretary Before role. her current prior to law at she practised joining StarHub, LLP. Singapore Rajah and Tann as the Assistant serves Veronica of the Management Treasurer Compact of the Global Committee and is a member Singapore Network Reporting Initiative of the Global Advisory Committee. (GRI) Singapore as a specialist is appointed Veronica by the Singapore mediator In Mediation Centre. International the Chief 2020, she was conferred by the Singapore award Legal Officer Counsel Association, Corporate GC in Legal 500’s and is listed 2017, 2018 and 2019. for Powerlist the Asian Company She also received Singapore for 2013 Award Secretary Asia and Governance by Corporate as one of Asia Legal was recognised 25 in-house counsels Top Business’ holds a 2010. Veronica in Asia for the from of Laws (Honours) Bachelor of Singapore. National University Johan was recognised by Forbes as by Forbes Johan was recognised influential 50 most one of the world’s CMOs in 2014. He holds a Bachelor Economics Commercial of Science, Hogeschool from – Communications Netherlands. Breda, Prior to joining StarHub, Johan’s Johan’s joining StarHub, Prior to in the of experience 19 years has industry telecommunications Asia and Europe, him across brought he recently, Most East. the Middle Officer was the Chief Commercial he was where Oman, of Ooredoo and sales marketing, for responsible fixed mobile, for experience customer that, he Before businesses. and new held senior positions in Deutsche and Axis (STC) (T-Mobile), Telekom Singtel. Johan leads the Consumer Business the Consumer Business Johan leads the for and is responsible Group and delivery marketing development, and fixed mobile of consumer-market Pay including and services products brand StarHub’s He also charts TV. evolution. Johan Buse Consumer SENIOR EXECUTIVES

Kee Yaw Yee Chris Lipman Catherine Chia Information Services Customer Experience Human Resource

Yaw Yee is responsible for the Chris leads the company’s end- Catherine leads the overall human Information Technology (IT) strategy, to-end customer experience, to resource strategy, programmes and IT infrastructure, systems and drive StarHub’s transformation to a services, to accelerate the growth and applications required to support consistently customer-centric brand. performance of StarHub. StarHub’s business growth and customer goals. Prior to joining StarHub, Chris Prior to joining StarHub, Catherine was Vice President for Customer was Vice President of People Prior to joining StarHub, Yaw Yee has Experience, Insights & Operations Operations & Development at held leadership roles in multinational (Southeast Asia) at HOOQ Digital, LEGO. Catherine has extensive companies like Accenture, Hewlett- where he set the overall strategic human resource experience in Packard and AsiaInfo. With over direction of the customer experience organisations spanning multiple 24 years of experience in IT and team, managed vendor partnerships industries and geographies, such as management consulting, he has and built a pipeline of customer Dell, GE and United Overseas Bank. consistently delivered large-scale insights to assist the business. Before In her previous roles, Catherine has transformational programmes HOOQ Digital, Chris was Head of implemented organisational change for local and regional clients, Customer Service & Experience at and transformation initiatives as well using different methodologies and Globe Telecom, Philippines. Chris as developed leadership capabilities technology solutions. has also held similar senior roles in through robust talent management Telstra, Optus and Virgin Mobile. programmes. Yaw Yee was recognised as one of the top 50 CIOs in Southeast Chris holds a Bachelor of Applied Catherine holds a Bachelor of Social Asia and Hong Kong by IDG CIO50 Science, Land Economics from the Science (Honours) from the National ASEAN Awards 2020. Yaw Yee holds University of Technology Sydney, University of Singapore. a Bachelor (Honours) of Electrical Australia. Engineering and Electronics from the University of Manchester, Institute of Science and Technology in the United Kingdom. He has a Performers’ Diploma in piano from the Trinity College of Music, London.

66 STARHUB LTD STRATEGY BUSINESS REVIEW GOVERNANCE SUSTAINABILITY FINANCIALS 67 Annual Report 2020 Adam Stewart Digital developing for Adam is responsible overarching and driving StarHub’s the vision in line with digital integrating strategy, company’s all aspects of into efforts digital He also oversees the business. of innovative the implementation channels, digital solutions through models business and new services in presence digital build a strong to the business enable to the market customer and improve grow to experience. Adam brings with him a wealth various from of experience across multinational companies including industries, multiple banking, telecommunications, health, e-commerce consumer joining Before and technology. Adam was Chief Digital StarHub, Bank of The Commonwealth Officer Kingdom- and United of Australia He has based Reckitt Benckiser. positions also held senior executive in digital with responsibilities marketing and digital transformation Rakuten Group, with the Vodafone Bank of Scotland. and the Royal in of Business Adam has a Bachelor from Management and Marketing, Australia. Monash University, Tim holds a Bachelor of Economics of Economics Tim holds a Bachelor of University Victoria from (Honours) Zealand. New Wellington, Prior to joining StarHub, Tim’s Tim’s joining StarHub, Prior to to him exposure has given career the throughout regimes regulatory region. This has included Asia-Pacific Zealand, the New time with Telecom Authority of Telecommunications Media the Infocomm (now Singapore Authority of Singapore), Development and Cellular, International Millicom Equant Singapore. Tim is responsible for managing for Tim is responsible with the relationship StarHub’s providing and for regulators, lines StarHub’s support to regulatory 30 years’ to He has close of business. issues. regulatory in telco experience Tim Goodchild Affairs & Strategic Government