SENIOR EXECUTIVES 62 STARHUB LTD STRATEGY BUSINESS REVIEW GOVERNANCE SUSTAINABILITY FINANCIALS 63 Annual Report 2020 SENIOR EXECUTIVES Nikhil Eapen Dennis Chia Charlie Chan Chief Executive Finance Enterprise Nikhil is Chief Executive of the Dennis oversees StarHub’s financial Charlie leads the Enterprise Business StarHub Group. Nikhil brings 20 years health, develops and executes Group, which provides services of experience in the global ICT sector strategies through financial and solutions to help enterprise working with senior executive teams management and ensures that customers build a hyperconnected to drive growth and make synergistic business decisions are financially workplace with an empowered investments in infrastructure and sound. He is also responsible for workforce. enterprise communications and investor relations, merger and technology. Nikhil is responsible, acquisition activities, procurement, Charlie brings along more than together with the Executive team, for supply chain and enterprise risk 28 years of experience in the IT, leading StarHub’s transformation and management. professional services, systems competitiveness and creating value integration and communications for all stakeholders. Prior to joining StarHub, Dennis was solution businesses, with the Senior Vice President and Chief comprehensive understanding of Prior to StarHub, Nikhil was Deputy Financial Officer (CFO) of STATS Singapore’s enterprise market and Chief Executive Officer, ST Telemedia ChipPAC (Worldwide), a leading deep corporate relationships. He and President & Group Chief provider of advanced semiconductor was most recently with IBM as the Executive Officer of ST Telemedia’s packaging and test services. He Industry & Enterprise Lead of Global Infrastructure Technology (InfraTech) was also with Lear Corporation Technology Services (Asia Pacific). where he led corporate development as its Vice President of Finance, He was also with the BT Group, and activities across its communications, Asia Pacific Operations and CFO of last held the position of General data centres and technology Behringer Corporation and Frontline Manager of Trading Systems & Head holdings, most recently building and Technologies Corporation. of Sales and Global Finance Services acquiring cloud-centric platforms (Southeast Asia). in IT, cybersecurity and enterprise Dennis is a Chartered Accountant software. Nikhil also previously and currently a council member with Charlie has a Bachelor of Science in served as a member of StarHub’s the Institute of Singapore Chartered Physics from the National University Board Strategy Committee. Accountants. He holds a Bachelor of Singapore. He has completed of Accountancy (Honours) from the the Asian International Executive Before joining ST Telemedia, Nikhil National University of Singapore and Program at INSEAD. was an investment banker for over a Master of Business Administration 18 years at Citigroup, working in the from the University of Hull, United firm’s Hong Kong, New York and Kingdom. South East Asian offices. From 2008 to 2015, he was Managing Director & Head of Asia-Pacific Technology, Media & Telecommunications Corporate & Investment Banking at Citigroup, based in Hong Kong, where he led capital markets and M&A transactions across South East Asia, Greater China, India and the US. Nikhil holds a Bachelor of Science (Honours) in Economics from University College London. He is a Singaporean and married with two daughters and a son. 64 STARHUB LTD STRATEGY Johan Buse Veronica Lai Chong Siew Loong Consumer Corporate Services Network Johan leads the Consumer Business Veronica is responsible for Siew Loong provides leadership Group and is responsible for the StarHub’s Legal, Corporate to maintain a robust and efficient development, marketing and delivery Secretariat, Regulatory, Corporate network to support StarHub’s REVIEW BUSINESS of consumer-market mobile and fixed Communications and Sustainability multiple lines of business. He is products and services including Pay functions. also responsible for establishing TV. He also charts StarHub’s brand the company’s technical vision and evolution. With over two decades of experience leading all aspects of technology in the info-communications industry, development. Prior to joining StarHub, Johan’s Veronica was the Group’s General 19 years of experience in the Counsel and Company Secretary Siew Loong was one of the pioneers telecommunications industry has prior to her current role. Before in StarHub’s formative years when brought him across Europe, Asia and joining StarHub, she practised law at the company won the licence to the Middle East. Most recently, he Rajah and Tann Singapore LLP. operate as a telco in 1998. He also was the Chief Commercial Officer set up and managed the Network of Ooredoo Oman, where he was Veronica serves as the Assistant and Systems Division at StarHub’s GOVERNANCE responsible for marketing, sales and Treasurer of the Management wholly-owned subsidiary Nucleus customer experience for mobile, fixed Committee of the Global Compact Connect, where he now serves as and new businesses. Before that, he Network Singapore and is a member General Manager. held senior positions in Deutsche of the Global Reporting Initiative Telekom (T-Mobile), Axis (STC) and (GRI) Singapore Advisory Committee. Siew Loong received the 40 Under Singtel. Veronica is appointed as a specialist 40 award from the Global Telecoms mediator by the Singapore Business in 2011. He holds a Johan was recognised by Forbes as International Mediation Centre. In Bachelor of Electronics Engineering one of the world’s 50 most influential 2020, she was conferred the Chief from the University of Southampton, CMOs in 2014. He holds a Bachelor Legal Officer award by the Singapore United Kingdom. of Science, Commercial Economics Corporate Counsel Association, – Communications from Hogeschool and is listed in Legal 500’s GC Breda, Netherlands. Powerlist for 2017, 2018 and 2019. SUSTAINABILITY She also received the Asian Company Secretary 2013 Award for Singapore by Corporate Governance Asia and was recognised as one of Asia Legal Business’ Top 25 in-house counsels in Asia for 2010. Veronica holds a Bachelor of Laws (Honours) from the National University of Singapore. FINANCIALS Annual Report 2020 65 SENIOR EXECUTIVES Kee Yaw Yee Chris Lipman Catherine Chia Information Services Customer Experience Human Resource Yaw Yee is responsible for the Chris leads the company’s end- Catherine leads the overall human Information Technology (IT) strategy, to-end customer experience, to resource strategy, programmes and IT infrastructure, systems and drive StarHub’s transformation to a services, to accelerate the growth and applications required to support consistently customer-centric brand. performance of StarHub. StarHub’s business growth and customer goals. Prior to joining StarHub, Chris Prior to joining StarHub, Catherine was Vice President for Customer was Vice President of People Prior to joining StarHub, Yaw Yee has Experience, Insights & Operations Operations & Development at held leadership roles in multinational (Southeast Asia) at HOOQ Digital, LEGO. Catherine has extensive companies like Accenture, Hewlett- where he set the overall strategic human resource experience in Packard and AsiaInfo. With over direction of the customer experience organisations spanning multiple 24 years of experience in IT and team, managed vendor partnerships industries and geographies, such as management consulting, he has and built a pipeline of customer Dell, GE and United Overseas Bank. consistently delivered large-scale insights to assist the business. Before In her previous roles, Catherine has transformational programmes HOOQ Digital, Chris was Head of implemented organisational change for local and regional clients, Customer Service & Experience at and transformation initiatives as well using different methodologies and Globe Telecom, Philippines. Chris as developed leadership capabilities technology solutions. has also held similar senior roles in through robust talent management Telstra, Optus and Virgin Mobile. programmes. Yaw Yee was recognised as one of the top 50 CIOs in Southeast Chris holds a Bachelor of Applied Catherine holds a Bachelor of Social Asia and Hong Kong by IDG CIO50 Science, Land Economics from the Science (Honours) from the National ASEAN Awards 2020. Yaw Yee holds University of Technology Sydney, University of Singapore. a Bachelor (Honours) of Electrical Australia. Engineering and Electronics from the University of Manchester, Institute of Science and Technology in the United Kingdom. He has a Performers’ Diploma in piano from the Trinity College of Music, London. 66 STARHUB LTD STRATEGY Tim Goodchild Adam Stewart Government & Strategic Affairs Digital Tim is responsible for managing Adam is responsible for developing StarHub’s relationship with the and driving StarHub’s overarching regulators, and for providing digital vision in line with the REVIEW BUSINESS regulatory support to StarHub’s lines company’s strategy, integrating of business. He has close to 30 years’ digital efforts into all aspects of experience in telco regulatory issues. the business. He also oversees the implementation of innovative Prior to joining StarHub, Tim’s solutions through digital channels, career has given him exposure to services and new business models regulatory regimes throughout the to build a strong digital presence in Asia-Pacific region. This has included the market to enable the business time with Telecom