Contact Information Speak to a member of Merseyrail staff or use the station help point Email
[email protected] Visit www.merseyrail.org Download the Merseyrail app from The App Store or Google Play for up to the minute train and live departure information Making Rail Accessible Follow us on Twitter @merseyrail Helping Older and For more information call our Customer Relations Team on: Disabled 0151 555 1111 The office is open Monday to Friday from 07:00 to 19:00 hours (an answer phone is available outside of these hours). Passengers Our team can also provide information on ticket refunds, disabled assistance and Group Travel. We look forward Travelling on our to hearing from you. network for customers For local journey information, fares and train times, with restricted mobility or use our Journey Planner or contact Traveline on: 0871 200 2233 that require assistance Or you can write to The Customer Relations Team: Merseyrail 9th Floor, Rail House Lord Nelson Street Liverpool L1 1JF Valid from April 2016 Contents Welcome to Merseyrail 03 Where we operate 05 Our commitment 07 Assistance for passengers 11 Passenger information 17 Tickets and fares 18 At stations 22 On the train 27 Making connections 31 Disruption to facilities and services 33 Contact us 36 Station accessibility information 38 Station facilities 39 Alternative formats 43 Welcome to Merseyrail At Merseyrail we run an urban rail network of We want to consistently deliver high standards of safety, vital importance to the transport infrastructure performance and customer services. We want you to enjoy all aspects of your journey with us.