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Designing an ESP Textbook for the Hotel Management and Catering Course in Public and Private Vocational Institutes in the Region of Epirus

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Designing an ESP Textbook for the Hotel Management and Catering Course in Public and Private Vocational Institutes in the Region of Epirus ΣΧΟΛΗ ΑΝΘΡΩΠΙΣΤΙΚΩΝ ΣΠΟΥΔΩΝ ΜΕΤΑΠΤΥΧΙΑΚΗ ΕΙΔΙΚΕΥΣΗ ΚΑΘΗΓΗΤΩΝ ΑΓΓΛΙΚΗΣ ΓΛΩΣΣΑΣ Designing an ESP Textbook for the Hotel Management and Catering Course in Public and Private Vocational Institutes in the Region of Epirus Author: Ioanna Zarvala Supervisor: Evangelia Karagianni Patras, Greece, July 2018 Theses / Dissertations remain the intellectual property of students (“authors/creators”), but in the context of open access policy they grant to the HOU a non-exclusive license to use the right of reproduction, customization, public lending, presentation to an audience and digital dissemination thereof internationally, in electronic form and by any means for teaching and research purposes, for no fee and throughout the duration of intellectual property rights. Free access to the full text for studying and reading does not in any way mean that the author/creator shall allocate his/her intellectual property rights, nor shall he/she allow the reproduction, republication, copy, storage, sale, commercial use, transmission, distribution, publication, execution, downloading, uploading, translating, modifying in any way, of any part or summary of the dissertation, without the explicit prior written consent of the author/creator. Creators retain all their moral and property rights. Designing an ESP Textbook for the Hotel Management and Catering Course in Public and Private Vocational Institutes in the Region of Epirus Author: Ioanna Zarvala Supervising Committee Supervisor: Co-Supervisor: Dr. Evangelia Karagianni Dr. Vasileios Zormpas Patras, Greece, July 2018 Ioanna Zarvala, Designing an ESP Textbook for the Hotel Management and Catering Course at Public and Private Vocational Institutes in the Region of Epirus Acknowledgements I would like to thank all my tutors at the Hellenic Open University for their inspiring teaching and especially my dissertation supervisor, Dr. Evangelia Karagianni for her valuable assistance and support, as well as Dr. Vasileios Zormpas for his useful feedback. Furthermore, I owe many thanks to the students and colleagues at the public and private IEK in the region of Epirus, who helped me during my research. In particular, I would like to express my gratitude to my colleagues, Mrs. Georgia Gravani, Mrs. Efterpi Karageorgou and Mr. Konstantinos Solakis for their willingness to participate in the interviews and contribute, through their experience in the course, to the development of an English textbook on Hotel Management and Catering course. I would also wish to thank my parents and my husband for their support and encouragement during my years of studying. This dissertation is dedicated to them and especially to my son Konstantinos. I thank him for being in my life and I apologize for the time he was deprived of me. Dissertation iv Ioanna Zarvala, Designing an ESP Textbook for the Hotel Management and Catering Course at Public and Private Vocational Institutes in the Region of Epirus Abstract The present dissertation aims at describing the design of an English for Specific Purposes (ESP) textbook suitable for the course of Hotel Management and Catering in the Greek public and private post- secondary education Vocational Training Institutes (IEKs) in the region of Epirus. The underlying purpose is to examine the parameters which an ESP adult instructor has to take into consideration in designing an ESP course for adult learners. Thus, the dissertation not only focuses on ESP course design, but it also emphasizes the distinctive characteristics of adult learners and their specific needs regarding their future professional environment. To that end, an overview of the relevant literature with regard to both ESP and adult learners is provided. The process of course design is presented in accordance to ESP, emphasizing on the importance of Needs Analysis and the use of communicative syllabus and authentic materials and relevant activities. Then, the context of ESP in Greece in relation to Adult Education and especially the Hotel Management and Catering course in Vocational Training Institutes (IEKs) is also presented. In order to search the topic in more depth, a Needs Analysis questionnaire distributed to ESP learners is used. Moreover, interviews with instructors in the field of tourism are used to supplement the findings of the questionnaires. The findings are then presented and analyzed and a number of conclusions are drawn. Finally, taking into consideration the bibliographic review and the data collected through research, the contents, as well as a sample unit, of the proposed ESP textbook, are originally drafted and presented. The dissertation concludes with some limitations and proposals for further research on the ESP textbook for the Hotel Management and Catering course. Keywords Dissertation v Ioanna Zarvala, Designing an ESP Textbook for the Hotel Management and Catering Course at Public and Private Vocational Institutes in the Region of Epirus ESP, EFL, Course design, textbook design, needs analysis, adult learning, Vocational Training Institutes, Hotel Management and Catering Dissertation vi Ioanna Zarvala, Designing an ESP Textbook for the Hotel Management and Catering Course at Public and Private Vocational Institutes in the Region of Epirus Περίληψη Η διατριβή αυτή στοχεύει στην περιγραφή του σχεδιασμού ενός αγγλικού βιβλίου για ειδικούς σκοπούς, κατάλληλου για την ειδικότητα «Τεχνικός Τουριστικών Μονάδων και Επιχειρήσεων Φιλοξενίας» στα ελληνικά, δημόσια και ιδιωτικά Ινστιτούτα Επαγγελματικής Κατάρτισης στην Περιφέρεια της Ηπείρου. Ο βασικός στόχος είναι να εξεταστούν οι παράμετροι τις οποίες ένας εκπαιδευτής ενηλίκων πρέπει να λάβει υπόψη του στο σχεδιασμό ενός αγγλικού προγράμματος για ειδικούς σκοπούς. Έτσι, η διατριβή στοχεύει όχι μόνο στη δημιουργία ενός αγγλικού προγράμματος για ειδικούς σκοπούς, αλλά και στα ιδιαίτερα χαρακτηριστικά των ενήλικων εκαπιδευόμενων και τις ειδικές ανάγκες τους σχετικά με το μελλοντικό επαγγελματικό περιβάλλον τους. Για το σκοπό αυτό, παρουσιάζεται η βιβλιογραφία σχετική με τα Αγγλικά για ειδικούς σκοπούς και τους ενήλικες εκπαιδευόμενους. Περιγράφεται η διαδικασία σχεδιασμού προγράμματος για ειδικούς σκοπούς, δίνοντας έμφαση στην ανάλυση αναγκών και στη χρήση επικοινωνιακού προγράμματος σπουδών και αυθεντικού διδακτικού υλικού με τις αντίστοιχες ασκήσεις- δραστηριότητες. Στη συνέχεια, παρουσιάζεται το πλαίσιο των Αγγλικών για ειδικούς σκοπούς στην Ελλάδα σε συνάρτηση με την Εκπαίδευση Ενηλίκων και κυρίως την ειδικότητα του Τεχνικού Τουριστικών Μονάδων και Επιχειρήσεων Φιλοξενίας στα Ινστιτούτα Επαγγελματικής Κατάρτισης. Προκειμένου να διερευνηθεί το θέμα σε μεγαλύτερο βαθμό, ένα ερωτηματολόγιο διερεύνησης αναγκών μοιράστηκε στους εκπαιδευόμενους. Επιπλέον, συμπληρωματικά των ευρημάτων των ερωτηματολογίων, χρησιμοποιήθηκαν συνεντεύξεις από εκπαιδευτές στον τομέα του τουρισμού. Στη συνέχεια, παρουσιάζονται και αναλύονται τα ευρήματα και εξάγονται συμπεράσματα. Τέλος, λαμβάνοντας υπόψη τη βιβλιογραφική ανασκόπηση και τα δεδομένα ττα οποία συγκεντρώθηκαν μέσα από την έρευνα, παρουσιάζονται τα περιεχόμενα και μία ενδεικτική ενότητα του προτεινόμενου βιβλίου Αγγλικής γλώσσας για ειδικούς σκοπούς. Dissertation vii Ioanna Zarvala, Designing an ESP Textbook for the Hotel Management and Catering Course at Public and Private Vocational Institutes in the Region of Epirus Η διατριβή ολοκληρώνεται με την παρουσίαση περιορισμών και προτάσεων για περαιτέρω έρευνα σχετικά με το Αγγλικό βιβλίο για ειδικούς σκοπούς για την ειδικότητα του Τεχνικού Τουριστικών Μονάδων και Επιχειρήσεων Φιλοξενίας. Λέξεις- κλειδιά Αγγλικά για ειδικούς σκοπούς, Αγγλικά ως Ξένη γλώσσα, Σχεδιασμός μαθήματος, Σχεδιασμός βιβλίου, Ανάλυση αναγκών, Εκπαίδευση Ενηλίκων, Ινστιτούτο Επαγγελματικής Κατάρτησης, Τεχνικός Τουριστικών Μονάδων και Επιχειρήσεων Φιλοξενίας Dissertation viii Ioanna Zarvala, Designing an ESP Textbook for the Hotel Management and Catering Course at Public and Private Vocational Institutes in the Region of Epirus Table of Contents Abstract v Περίληψη vi Table of Contents vii List of Figures ix List of Tables x List of Abbreviations & Acronyms xi Introduction 1 Chapter 1: Literature review 3 1.1 Introduction 3 1.2 Theory on ESP 3 1.2.1. The definition of ESP 3 1.2.2 Types of ESP 5 1.2.3 Characteristics of ESP courses 6 1.3 Course Design in ESP 7 1.3.1 Steps in ESP Course Design 8 1.3.1.1 Needs Analysis (NA) 8 1.3.1.2 Approaches to Needs Analysis 9 1.3.2 Determination of Goals and Objectives of the Course 10 1.3.3 Conceptualisation of Content 11 1.3.3.1 Types of Syllabi 12 1.3.3.2 Communicative Language Teaching (CLT) 14 1.3.4 Selection and Development of Material and Activities 15 1.3.5 Evaluation 16 1.4 Conclusion 17 Chapter 2: Adult Education and ESP in Greece 18 2.1 Introduction 18 2.2. Adult Education (AE) 18 2.2.1 Adult Learners and their Learning Characteristics 19 2.3 Types of ESP Courses in Greece 21 Dissertation ix Ioanna Zarvala, Designing an ESP Textbook for the Hotel Management and Catering Course at Public and Private Vocational Institutes in the Region of Epirus 2.4 The Vocational Training Institute (IEK) 22 2.5 General Description of the Hotel Management and Catering Course 23 2.5.1 The English Curriculum for Hotel Management and Catering Course 24 2.5.2. Overview of the Course Material Available for the Field of Tourism 25 2.6 Conclusion 27 Chapter 3 Research Methodology 28 3.1 Introduction 28 3.2 The Purpose of the Research 28 3.3 Research Questions 29 3.4 Description of the Participants 30 3.4.1 ESP Learners 30 3.4.2 Instructors Specialised in the Tourism Sector 31 3.5
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