Victoria Regional Transit RIDER’S GUIDE Effective April 5, 2021

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Victoria Regional Transit RIDER’S GUIDE Effective April 5, 2021 Desktop and web-based Endorsed mobile app mobile solution Download Now! nextride.victoria.bctransit.com transitapp.com Victoria Regional Transit Commission INDEX Page No. Tips on Riding Transit 1 Holiday Schedule 2 Transit Exchanges 69 Transit Maps 71 Downtown Stops Map 75 Routes 1 South Oak Bay/Downtown 9 2 James Bay/South Oak Bay/Willows 10 3 James Bay/Royal Jubilee via Cook St. Village 14 4 UVic/Downtown 16 6 Royal Oak Exchange/Downtown 20 7/7N UVic/Downtown 27 8 Interurban/Tillicum Centre/Oak Bay 30 9 Royal Oak Exchange via Gorge/UVic via Hillside 31 10 James Bay/Royal Jubilee via Vic West 32 11 Tillicum Centre/UVic 34 12 University Heights/UVic 42 13 Ten Mile Point/UVic 43 14 Vic General/UVic 44 15 Esquimalt/UVic 48 17 Cedar Hill 52 21/21N Interurban/Downtown 53 22 Vic General/Hillside Centre 57 24 Cedar Hill/Admirals Walk 61 25 Maplewood/Admirals Walk 62 26 Dockyard/UVic 64 27x/28x Downtown Express/Majestic Express 76 27/28 Gordon Head/Majestic/Downtown 77 30/31 Royal Oak Exchange/Downtown 89 32 Cordova Bay/Royal Oak Exchange 99 35 Ridge 100 39 Westhills Exchange/Interurban/Royal Oak Exchange/UVic 101 43 Royal Roads via Belmont Park 104 46 Dockyard/Westhills Exchange 104 47 Goldstream Meadows/Downtown 105 48 Happy Valley/Downtown 105 50 Langford/Downtown 106 51 Langford/UVic 111 52 Colwood Exchange/Bear Mountain 112 53 Colwood Exchange/Langford Exchange via Atkins 116 54 Metchosin 118 55 Happy Valley 118 56 Thetis Heights/Langford Exchange 119 57 Thetis Heights/Langford Exchange 120 58 Goldstream Meadows 121 59/60 Triangle Mountain/Wishart 122 61/65 Sooke/Langford/Downtown 123 63 Otter Point 126 64 East Sooke 126 70/71/72 Swartz Bay/Downtown 127 75 Saanichton Exchange/Royal Oak Exchange/Downtown 135 81 Brentwood/Saanichton/Sidney/Swartz Bay 139 82 Sidney/Saanichton via Stautw 139 83 Sidney/Brentwood/Royal Oak Exchange 141 85 North Saanich 142 87 Saanichton/Sidney via Dean Park 143 88 Airport/Sidney 144 Tips on Riding Transit Welcome Aboard Victoria Regional Transit runs seven days a week. Buses serve the Victoria region including all ferry terminals (Sidney, Swartz Bay, Brentwood Bay, Ogden Point and downtown). There are over 50 routes with service from Sooke to Sidney. Fixed-route service – scheduled service to major destinations and residential areas. Low-floor buses make it easy for everyone to get on and off the bus. Community Bus – service for residents in neighbourhoods not served by the fixed-route service. handyDART – door-to-door, shared service for people who are unable to take the fixed-route service. About Your Transit System Funding for Victoria Regional Transit is cost shared between the Victoria Regional Transit Commission and BC Transit. Decisions on fares, routes and service levels are made by the Transit Commission based on public feedback and information provided by BC Transit. Buses are operated by BC Transit. Operating costs are met by a combination of farebox revenues and joint Transit Commission and provincial funding. Contact Web bctransit.com Transit Information 250·382·6161 (automated 24 hours/day) Customer service agents available: 6 am – 9 pm, Monday – Friday 7 am – 9 pm, Saturday 8 am – 9 pm, Sunday and Holidays Lost and Found 250·995·5637 8 am – 4:30 pm, Monday – Friday [email protected] Email [email protected] TTY 711 (Telus Relay) Teletypewriter (TTY) users only, for persons with hearing disabilities. Office 250·385·2551 8 am – 4:30 pm, Monday – Friday Fax 250·995·5639 Mail PO Box 9861, 520 Gorge Rd. East Victoria, BC V8W 9T5 handyDART 250·727·7811 (registration) 250·479·0004 (cancellations) Greater 1 Victoria Holiday Schedule Comments? If you have comments about service in general or suggestions for improvements, contact: BC Transit PO Box 9861, 520 Gorge Rd. East Victoria, BC V8W 9T5 Phone: 250·382·6161 Email: [email protected] Leave your full name, address, phone number or email address. Transit staff will review all comments and contact you if more information is needed. Connecting Travel to Areas Outside of Greater Victoria BC Transit provides connections to other transit providers. See page 8 for more details. Duncan/Cowichan Commuter Commuter service between Duncan and Victoria is run by Cowichan Valley Regional District. Cowichan: 250·746·9899 Visit bctransit.com under Cowichan Valley. Holiday Schedule Holiday Level of Service Easter Monday Monday, April 5 Saturday (no late) Victoria Day Monday, May 24 Sunday Subject to change. Check bctransit.com for special late schedule on select routes. Ticket and Pass Outlets ON SALE HERE There are over 130 vendor outlets to buy your bus passes and tickets throughout the Victoria region. For an updated list of vendor BUS Pass locations, visit bctransit.com under Victoria > TICKET fares > where to buy, or call 250∙382∙6161. www.bctransit.com 3148 Greater 2 Victoria Pass Programs Tax Exemption You do not pay tax when you purchase your transit fare. Transit fares are exempt from federal and provincial tax. Family Travel Program A customer can bring up to four children (12 years or under) on board for free. Children must board and depart at the same stop as the pass-carrying customer. The program is available to guardians 13 years and over with a valid monthly pass, DayPASS, ProPASS, U-PASS, ECO-PASS or BC Bus Pass. This program does not apply to cash fares and tickets. Passengers who have two tickets may purchase a DayPASS on board to take part in the Family Travel Program. Post-Secondary Students If you are a student in full-time attendance at a recognized post-secondary institution, you may be able to buy a monthly bus pass at a reduced cost. Full-time attendance is defined as 20 hours per week at the institution for a minimum of three months. Post-secondary institutions in Greater Victoria can apply to sell adult monthly bus passes for an $8.00 discount. U-PASS gives UVic, Camosun College and Royal Roads University students unlimited access on all Victoria Regional Transit routes. The semester fee is mandatory. For more information, students should consult their student society representatives. ProPASS The ProPASS program is available to employers in the Greater Victoria region. Organizations enrolled in the program offer employees the ability to purchase a discounted bus pass through payroll deductions for a minimum one-year commitment. To take part in this program, contact your payroll administrator to see if your organization is enrolled. For more information contact [email protected] or 250·995·5682. DayPASS A DayPASS is valid for unlimited travel $5 WED on any route. Purchase a DayPASS 07 OR from your operator with APR either $5.00 cash 2021 or two tickets. Only available on the bus. Greater 3 Victoria Government of BC Bus Pass Program The BC Bus Pass Program is offered by the Ministry of Social Development and Poverty Reduction. The annual bus pass is valid for the eligible rider on any fixed-route transit service. The pass is non-transferable. For information on criteria for eligibility, visit buspass.gov.bc.ca or call 1·866·866·0800. How to Ride Bike Racks Most bikes can be accommodated on BC Transit buses when its wheels fit properly in the rack. If you are considering travelling by bike and transit, instructions are posted on the bike racks or found at bctransit.com/ victoria/riderinfo. Before your bus arrives, make sure that saddlebags, antennas, helmets, child carriers or any other item that could interfere with the operator’s vision are removed from the bike. Electric bikes are only allowed on the bike rack when they weigh less than 25kg (55 lbs.), and the battery (lithium only) is removed from the bike and brought on board the bus with the customer. Bike racks on community buses can only be used during daylight hours. Bikes block the headlights at night. Visit Rider Info at bctransit.com for an instructional video. Pets on Board Only small fur-bearing and feathered pets contained in secure, clean, hand-held cages are permitted on the bus. Cages (hard or soft shell) must be small enough to fit on the owner’s lap. Customers must hold on to their cages at all times. If there is room, the customers may place and hold the cage beside them on the floor. The cage should not block the aisle or restrict other customers. Guide Dogs and Service Dogs Guide and service dogs that are certified are allowed on public transit at all times. This does not include emotional support or therapy dogs. If you’re using a guide or service dog while travelling on one of BC Transit’s services, the animal must wear its harness or leash. You may be asked to produce your Guide Dog and Service Dog Certificate. According to the Province of British Columbia, it is reasonable to expect a guide or service dog to be: • Clean • Well-groomed • Free of offensive odours • Healthy • Well behaved It is a Guide Dog and Service Dog Act offence to represent a dog as a guide or service dog when it is not. A conviction carries a fine of up to $3,000. Greater 4 Victoria Transit Wave Some bus stops are used by multiple bus routes, so help your bus operator when waiting at the stop by waving as the bus approaches your stop. Buses do not automatically stop at all bus stops. At major bus stops, more than one bus may arrive at the same time.
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    64 REFERENCES 1. EG&G Dynatrend and Crain & Associates, Inc., 17. 49 CFR Part 37, "Transportation for Individuals with Evaluating Transit Operations for Individuals with Disabilities; Final Rule," Federal Register (Sep. 6, 1991) Disabilities, Transit Cooperative Research Program, Appendix D, p. 45733. Transportation Research Board, Washington, D.C. (1995). 18. "System Changes Fixed Routes to Variation of Demand- 2. EG&G Dynatrend et al., "Implementation of the Response," Metro Magazine, (Jul./Aug. 1993). Complementary Paratransit Provisions of the Americans 19. "Feeder Service to Mass Transit Proposal," New York with Disabilities Act of 1994 (ADA), First Year City Department of Transportation, internal memorandum Experience," Volpe National Transportation Systems (Jan. 10, 1991). Center, Cambridge, Massachusetts (Feb. 1993). 20. "ADA Complementary Paratransit Plan," Chelan-Douglas 3. Norrbom, C. E. and Stahl, A. "Service Routes in Boras," Public Transportation Benefit Area, Wenatchee, Mobility and Transport for Elderly and Disabled Persons, Washington (1992). 5th International Conference Proceedings, Gordon and 21. Fielding, G. J., and Shilling, D. R., "Dial-A-Ride: Breach Science Publishers, Philadelphia, Pennsylvania Opportunity for Managerial Control," TRB Special Report (1991) pp. 721-730. 147, National Research Council, Washington, D.C. 4. "Community Bus Experience in Metropolitan Toronto," (1974). Toronto Transit Commission, Service Planning 22. "ADA Complementary Paratransit Plan," Cape Cod Department (Feb. 1992). Regional Transit Authority (Jan. 1993). 5. "Introducing S.C.A.T. in the Park, Breaking Down the 23. MANOP Services Ltd., "Paratransit in Canada—A Barriers," Alberta Transportation and Utilities (Nov. Review," final report prepared for the Transportation 1992). Development Centre, Transport Canada, TP6015E (rev. 6. Regiec, A., "Accessible Community Bus Service," City of May 1986).
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