Overview at a glance

Air Canada is Canada’s largest and the largest provider of scheduled Global network expands passenger services in the Canadian What’s new Air Canada continues to expand its network market, the Canada-U.S. transborder with the announcement of new destinations Fleet renewal market and in the international launching in 2019: market to and from Canada. In 2018, In 2019, we will welcome the first of 45 • to Vienna. Air Canada, together with its Air Canada A220-300 (formerly the Bombardier C Series) • to Bordeaux, Raleigh, N.C. aircraft to our fleet as we move forward with Express regional partners, carried the renewal and modernization of our narrow- In 2018, Air Canada launched 29 new routes, nearly 51 million passengers, offering including 11 new international routes: body fleet. We will take delivery of another direct passenger service to more than 18 737 MAX aircraft, which joined • Toronto to Shannon, Zagreb, Porto, Bucharest, 220 destinations on six continents. our fleet in 2017 after a firm order of 61. This Buenos Aires. builds on the airline’s recent international fleet • Montreal to Tokyo-Narita, Dublin, Bucharest, Air Canada is a founding member of renewal of state-of-the-art and fuel-efficient Lisbon. ™, providing the world’s Boeing 787 Dreamliners. Air Canada plans to • Vancouver to and Zurich. most comprehensive air transportation operate 37 Boeing 787 Dreamliners by the end of network. 2019, including 29 larger Boeing 787-9 versions, Mobile & online services with all 37 scheduled to be delivered by the end aircanada.com and mobile.aircanada.com are Air Canada’s predecessor, Trans-Canada of 2019. available in seven languages. Air Lines (TCA) inaugurated its first flight Book: on September 1, 1937. The 50-minute New Air Canada Signature Suite • Make online booking for flights, car rentals flight aboard a Lockheed L-10A carried unveiled and Maple Leaf Lounges and hotel stays and share flight plans. two passengers and mail between expand • Purchase Air Canada gift cards or flight passes. Vancouver and Seattle. By 1964, Air Canada’s 23 Maple Leaf Lounges • Access Air Canada Vacations, Air Canada TCA had grown to become Canada’s Rouge and Air Canada Cargo services. worldwide and the Signature Suite at Toronto national airline; it changed its name to Pearson showcase contemporary Canadian Self-serve: design, artwork and talent. Air Canada has Air Canada. The airline became fully • “Manage My Bookings” allows access to flight raised the bar, setting a new standard for privatized in 1989. Air Canada shares are bookings, modify itineraries, e-upgrades, car premium travel in North America with rentals and hotel bookings. traded on the Toronto Stock Exchange its Air Canada Signature Suite, located in • The “Self Service Rebooking Tool” lets (TSX:AC), and effective July 29, 2016, Terminal 1 at Toronto Pearson, unveiled customers immediately rebook. in December 2017 for select International its Class A variable voting shares and • Purchase upgrades, extra bag allowance and Business Class customers. The Air Canada Class B voting shares began trading on select seats. Signature Suite adds to other new Maple OTCQX International Premier in the US Leaf Lounges at airports in Frankfurt, Fly: under the single ticker symbol “ACDVF”. Heathrow, -Newark, Los Angeles, • Kiosks at most airports provide self-service at Montréal International, and Vancouver airport arrival. Air Canada is among the 20 largest International. In 2018, we opened new Maple • The “Daily Travel Outlook” on aircanada.com/ in the world and employs Leaf Lounges at New York’s LaGuardia Airport, as operationaloutlook has the latest on severe 30,000 people. Its corporate well as St. John’s, Nfld. and Saskatoon. weather or irregular operations. headquarters are located in Montreal. • Verify flight status and check-in within Wi-Fi Connectivity, International 24 hours of departure. Business Class & Premium • Read “Travel Alerts” to advise of flight Economy delays or cancellations. Air Canada offers Wi-Fi access on select North Global network & convenient American flights and across most its 184 gateways narrow-body aircraft, with the goal of having all of our aircraft equipped with Wi-Fi by the Air Canada’s four hubs, Toronto (YYZ), the end of 2019. All future deliveries of the Boeing primary global hub, Montreal (YUL), the gateway 737 MAX and the -300 will come to French international markets, Vancouver with Wi-Fi installed. Wi-Fi service is the latest (YVR), the airline’s premier gateway to Asia product enhancement following the airline’s Pacific, and Calgary (YYC), offer Air Canada introduction of its new customers smooth connections under one International Business Class and Premium roof. When travelling from the U.S. through Economy seating across its Boeing 777-300ER these hubs and onwards to any international and Boeing 777-200LR fleet. Air Canada’s destination, seamless connection process and Premium Economy cabin featuring enhanced quick passport check means passengers never comfort and amenities is offered on all wide- have to wait in customs lines, pick up bags or body aircraft on international flights: Boeing 787 transfer terminals. Simply walk to the next Dreamliners, Boeing 777-300ERs and -200LRs, departure gate! and -300s. (787.aircanada.com) By the numbers: Air Canada’s extensive global network provides scheduled passenger service directly to In the community 64 airports in Canada, 60 in the United States More Concierge service worldwide and 98 in Europe, Africa, the Middle East, Asia, Air Canada has been part of Canadians’ lives Altitude Super Elite 100K members and Australia, the Caribbean, Mexico, Central America International Business Class customers now enjoy and given back to communities across Canada and South America. Air Canada, Air Canada Rouge for over 80 years. Established as a registered exclusive personalized Air Canada Concierge and its regional partners services at 47 airports worldwide. Concierges charitable organization in 2012, the Air Canada operate on average 1,613 scheduled flights each Foundation’s mission is focused on the health are an immediate resource for these customers day. Together with its Star Alliance™ partner in-person during regular business hours and by and well-being of children and youth in Canada airlines, staralliance.com, Air Canada offers service and on helping to connect sick children to phone 24/7 for all travel and airport-related to 1,317 airports in 193 countries and provides matters, special requests and personalized services the medical care they need away from home, reciprocal top tier frequent flyer benefits. granting children’s wishes and alleviating such as hotel, restaurant and ticket reservations. child poverty. Air Canada Rouge Air Canada also offers Business Class Check-in The Foundation works towards its mission by: within a lounge setting at its Toronto Pearson As Air Canada’s leisure airline, Air Canada Rouge global hub for Business Class customers and • Offering financial and in-kind support to provides value and choice to those who love customers holding select Premium status. Canadian registered charities; to travel. With flights to over 70 destinations • Donating Miles to 15 pediatric around the world, Air Canada Rouge’s team of hospitals across Canada enabling children to 2,000 employees and 53 aircraft have served more Specialized services access the medical care they need away from than 25 million customers since its launch five Air Canada Vacations is a leading Canadian tour home; years ago. Air Canada Rouge’s onboard offering operator, offering inclusive packages featuring • Supporting employees philanthropy in their includes complimentary streaming entertainment, accommodation, roundtrip airfare on board local community providing airline tickets to a premium cabin, specialized customer service, Air Canada, Air Canada Rouge, and its Star Alliance the charities for their fundraising activities; high-speed satellite internet (on select flights) partners, Aeroplan flight rewards, as well as a wide • Raising funds through various channels, and network connectivity with Air Canada and assortment of cruises, tours and excursions. A including its Every Bit Counts program which Star Alliance. For more information, please visit repeat recipient of the Travel Media Agents’ “Choice encourages customers to donate loose change flyrouge.com or follow @AirCanadaRouge on Award for Favourite Tour Operator,” Air Canada of all denominations onboard flights or Instagram, Facebook or Twitter. Vacations offers hundreds of destinations in the through airport collection containers; Caribbean, Mexico, Central & South America, Asia, Europe, and the U.S. (aircanadavacations.com) The Foundation’s seventh annual golf Air Canada Express tournament in 2018 netted over $1 Million in Air Canada enhances its North American domestic Air Canada Cargo provides direct cargo service support of children’s organizations. and transborder network through capacity worldwide. Air Canada Cargo’s team of industry- leading experts offers customers a unique set of The Air Canada Foundation also partners with purchase agreements with a number of Canadian business solutions tailored to meet the shipping Canadian NGOs in times of disasters both locally regional airlines that operate flights on behalf of community’s needs efficiently and cost-effectively. and internationally and supports major health- Air Canada under the Air Canada Express banner. (aircanadacargo.com) related causes. The airlines operating Air Canada Express flights on behalf of Air Canada are: Aviation LP, Air Canada Jetz, Air Canada’s specialty charter Donate cash or Aeroplan Miles today on Inc., Ltd. and service, provides premium air travel featuring all- aircanada.com/foundation. Exploits Valley Air Services (EVAS). business class seating comfort and personalized service to professional sports teams, corporate Air Canada Altitude incentive travellers and executive groups. Air Canada’s top tier program, Altitude, recognizes (aircanada.com/jetz) and rewards the airline’s most frequent flyers with exclusive travel privileges including complimentary Awards Fleet As of Jan. 1, 2019 upgrades, complimentary checked baggage, Air Canada is the only international network exclusive partner offers, Maple Leaf Lounge access carrier in North America to receive a Four-Star Air Canada On order Operating and Star Alliance recognition with Air Canada’s ranking according to independent U.K. research Boeing 777-300ER 19 partners worldwide. (altitude.aircanada.com) firm Skytrax, which also named Air Canada the Boeing 777-200LR 6 Altitude members are recognized through 2018 Best Airline in North America. In 2018, the Boeing 787-8 8 their Aeroplan (aeroplan.com) membership, Airline Passenger Experience Association (APEX) Boeing 787-9 2 27 awarded Air Canada with a Five Star Global Award. Boeing 767-300ER 6 which offers numerous ways to earn and redeem Aeroplan Miles with over 150 partners. Air Canada was named the 2018 Eco-Airline of -8 MAX 32 18 the Year at the Air Transport World (ATW) 44th Boeing 737-9 MAX 11 0 Annual Airline Industry Achievement Awards for Airbus A330-300 4 8 being the first airline in the world to voluntarily 15 join the World Bank’s IMF Carbon Pricing Airbus A320 42 16 Leadership Coalition. Airbus A220-300 45 0 190 19 TOTAL 94 184 Air Canada Express Key financial and traffic data Embraer 175 25 Year ended December 31, 2018. Figures in Canadian dollars. Bombardier CRJ-900 21 Bombardier CRJ-100 / 200 24 Operating revenue ______$ 18,065 million Bombardier Dash 8-400 44 Net income ______$ 167 million Bombardier Dash 8-300 25 Bombardier Dash 8-100 15 Revenue passenger miles (RPMs)______92,360 million TOTAL 154* Available seat miles (ASMs)______110,866 million Air Canada Rouge Passenger load factor (PLF)______83.3 per cent Boeing 767-300ER 25 Airbus A319 22 Airbus A321 6 TOTAL 53 aircanada.com * In addition, Air Georgian and EVAS operate a total of Overview is produced by: Air Canada Corporate nine 18-passenger aircraft on behalf of Air Canada Communications, aircanada.com/en/media pursuant to capacity purchase agreements with Air Canada. REVISED JANUARY 2019