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ROBUST BUSINESS Malaysia Thailand Rest of Asia Hong Kong SAR China Singapore UB P ASIAN HOTEL & CATERING ASIAN TIMES HOTEL & CATERING PUBLISHED SINCE 1976 Vol 43 March 2016 ROBUST BUSINESS Asia still in front RESERVATION SYSTEMS Central to success V OL Hong Kong SAR HK$50 43 March 2016 China RMB50 CLASSIC FACELIFT Singapore S$15 Malaysia RM30 Rebirth of an icon Thailand Bt300 Rest of Asia US$10 EXTREME FLEXIBILITY IN ONE TOUCH Egro ONE: the ultimate touch screen technology www.ranciliogroup.com aking in urban spas, beach resorts and MICE destinations hotels today MANAGING EDITOR Zara Horner offer much more than just a bed for the night and for staff the demands [email protected] of a jet-setting conference attendee will be very different from those of a Art DIRECtor honeymooning couple on a once in a lifetime break or a family trying to Hatsada Tirawutsakul juggle the needs of toddlers, teenagers and grandparents. So… expertise COORDINAtor is needed across a number of areas, and can even include the necessity to be across retail Wajiraprakan Punyajai Tand event organisation and more – not to mention IT! There are many courses available, CONTRIBUtorS but how have they evolved; do they help students develop niche skills as well as all-round Dan Creffield, Michelle Farquhar, skills; and are hotel groups good at providing vital on-going training? That, and more, in Donald Gasper, Jane Ram, our report on page 12. Two years ago it was all about China’s booming economy, growing Michael Taylor, Vicki Williams middle class, increasing wealth distribution, huge population about to travel the world, ASSOCIATE PUBLISHER how supply was growing at an even greater pace than demand, and how one of the most Sharon Knowler [email protected] competitive markets in the world was being challenged by a distinct lack of qualified staff. What’s changed? That’s on page 16. And from bookings and selling to managing PRODUCTION MANAGER Kanda Thanakornwongskul marketing and sales channels, central reservation systems (CRS) can be an important part of a property’s ability to differentiate itself, and its connectivity. Two years ago still relatively PRODUCTION ASSISTANT Natchanan Kaewsasaen few companies were involved in the CRS space, but is that still the case? And will mobile applications affect CRS compatibilities and multi property offerings (page 20)? We also CIRCULATION MANAGER take a look at the worlds of coffee and tea; glassware; baked goods; pizza ovens and so much Porames Sirivejbandhu more. At AHCT we pride ourselves on bringing you all the latest industry news and views CIRCULATION ASSISTANT from across the region. And this March issue is no exception. We’d love to hear your feedback. Yupadee Saebea CHAIRMAN Cheers! JS Uberoi DIRECtor Gaurav Kumar Managing Editor Zara Horner HONG KONG Thomson Press Hong Kong Limited/ Media Transasia Limited ENDORSEMENTS 1603, 16/F, Island Place Tower 510 King’s Road, Hong Kong Email: [email protected] Contact: Ms Zara Horner INDIA HONG KONG HOTELS HONG KONG FEDERATION OF HONG KONG BAKING INDUSTRY THE FEDERATION OF HONG ASSOCIATION KONG HOTEL OWNERS ASSOCIATION CHEFS ASSOCIATION RESTAURANT OWNERS TRAINING CENTRE OF THAILAND Media Transasia India Private Ltd 323 Udyog Vihar, Phase IV Gurgaon - 122016, Haryana Tel: +91 124 4759500 ASSOCIATION OF SINGAPORE HONG KONG HONG KONG SINGAPORE HONG KONG INTERNATIONAL CHEFS ASSOCIATION BAKERY & CONFECTIONERY MAITRE D’HOTEL ASSOCIATION HOTEL ASSOCIATION BARTENDERS ASSOCIATION Fax: +91 124 4759550 HOTELIERS SHANGHAI ASSOCIATION Contact: Mr Xavier Collaco Email: [email protected] ITALY SHANGHAI MYANMAR CHEFS MALAYSIAN ASSOCIATION Macau Hotel CLUB MANAGERS ASSOCIATION CHEFS ASSOCIATION ASSOCIATION OF HOTELS ASSOCIATION HONG KONG Ediconsult Internazionale s.r.l. Piazza Fontane Marose, 3-16123 Genova Tel: +39 010 583684 Fax: +39 010 566578 Email: [email protected] ASIAN HOTEL & CATERING TIMES Contact: Mr Vittorio Negrone IS PUBLISHED BY THOMSON PRESS HONG KONG LTD (TPHK) JAPAN Echo Japan Corporation The opinions expressed in Asian Hotel & Catering Times do not necessarily represent the views of the publisher or the Grande Maison Rm 303, 2-2 Kudan-kita 1-chome, publication. Whilst every effort has been made to ensure the accuracy of information contained in this publication, no Chiyoda-ku, Tokyo 102-0073 responsibility can be accepted by the publisher, editors and staff, agents and contributors for omissions, typographical or Tel: +81 3 3234 2064 printers errors, inaccuracies or changes howsoever caused. The editors reserve the right to edit any material submitted at Fax: +81 3 3263 5065 their discretion. All materials published remain the property of TPHK. Reproduction without permission by any means is Email: [email protected] Contact: Mr Ted Asoshina strictly prohibited. Correspondence should be addressed to The Editor, Asian Hotel & Catering Times, 1603, 16/F, Island Place Tower, 510 King’s Road, Hong Kong. THAILAND Media Transasia Thailand Ltd 14/F, Ocean Tower II, 75/10 Soi Wattana, Sukhumvit Soi 21, Asoke Road, Klongtoey, All rights reserved (c) 2014 Bangkok 10110, Thailand Tel: +66 2 204 2370 EXTREME FLEXIBILITY IN ONE TOUCH Thomson Press Hong Kong Ltd Fax: +66 2 204 2391 Egro ONE: the ultimate touch screen technology Email: [email protected] Contact: Mr Gaurav Kumar www.ranciliogroup.com CONTENTS Volume 4_ MANAGEMENT March 2016 12 The importance of on-going training and is it taken seriously by employers? MARKET REPORT 16 China – down but definitely not out TECHNOLOGY 20 How an up-to-date CRS will make you money Photo courtesy: Antony Paton, GM Galle Face Hotel, Sri Lanka NEWS INDUSTRY 6 How applying research will help hospitality; peace and prosperity in Asia; building brands of nations; openings, acquisitions, mergers, 24 buy-outs and more Designing PRODUCT for the future 46 Furnishing fabric; containers of steel; sassy wines; illuminating cognac; switching energy CULINARY 48 Dining out on whisky; keeping the past alive; giving away trade secrets; fat pigs NOW ON IPAD Available on App Store Bespoke design DESIGN 24 A Sri Lankan Grand Dame very much back FOOD 28 Asia just can’t get enough bread DRINK 32 The challenge of coffee 36 There’s nothing simple about tea 4 AHCT JanuaryMarch 2016 2016 www.asianhotelandcateringtimes.com EQUIPMENT 40 Asia saving the multi-billion dollar glassware industry 44 Hot stuff – pizza ovens 16 China proving robust 50 EVENTS CALENDAR EXHIBITIONS 51 FHA previewed 52 Hotelex previewed APPOINTMENTS 58 Who’s moving where Advertisers’ Index 40 Alpha International 53 Glass class Athena Tableware 21 Baking Elements 31 Comfort Workwear 23 Franke IBC Global Search International 9 GS1 Hong Kong 43 HORECA 57 Hotelex 54 La San Marco Spa 39 Manitowoc 29 Melitta 37 Ming Fai 15 Nespresso OBC Pacific Direct - member of ADA Cosmetics International 19 Rancilio IFC SATO 27 Schaerer Ltd 33 SIAL 56 APRIL Thaifex 55 Recruitment WMF 35 Market report: Singapore Wusthof 41 Security Zieher KG 17 Resorts Dairy Jam Sake In-room safes Outdoor furniture Bakery www.asianhotelandcateringtimes.com AHCTAHCT January March 2016 5 I NDUSTRY N EWS Applied research Paying back Singapore’s hotel industry is growing robustly. But amidst the slowdown in manpower growth, there is a need to The Khiri Group has offset its projected shift towards a more sustainable growth model that is less 2014 carbon footprint with two tree planting reliant on additional labour, according to Arthur Kiong, CEO campaigns to offset 100 tonnes of carbon Far East Hospitality with the Singapore Tourism Board generated by Khiri Travel and Khiri Group in (STB). For nearly two years the STB Hotel Industry Expert 2014. Some 80 mangrove trees were planted Panel, in partnership with overseas and local industry at Bang Kra Chao just outside Bangkok. In representatives has been researching and collecting data to Indonesia, the company planted 1500 Albasia help identify and address challenges faced by hotel players trees at Kecamatan Salam in Central Java. The to reduce inconsistencies and redundancies, and better calculations of the group’s 2014 footprint were streamline and integrate processes. Part of the research made by the Plant a Tree Today Foundation focussed on one property, Village Hotel Katong. “We noticed that inefficiencies (PATT) in Thailand and Trees4Trees in Indonesia. in housekeeping resulted in time wasted. A time and motion study showed the The 2015 footprint calculation will be available need to change shifts and briefing timings to better optimise peak period and soon and tree-planting action will take place improving management of the housekeeping supply chain through the allocation mid 2016. of specific tasks to staff.” As a result of the applied research findings, inefficiencies were reduced drastically with time savings translating to each attendant cleaning 13 per cent more rooms per day. “Furthermore, we were able to increase overall guest satisfaction levels. This can be seen from the fact that Village Hotel Katong was voted as one of Singapore’s top 20 hotels for ‘best service’ in the TripAdvisor Choice Hotels in 2016,” Kiong says. Over the past 10 years the Singapore hotel industry has seen significant growth. From 2004 to 2014, RevPar has more than doubled and total room revenue has tripled. Labour productivity, measured by value-add per worker from 2010 to 2014 also achieved a CAGR of 5.8 per cent Building the brand (nominal). “However, the next few years will prove to be particularly challenging,” Kiong cautions. “Increased hotel supply coupled with softening demand and rising Co-organised by The Hong Kong Polytechnic manpower competition from within and outside our industry will significantly drive University (PolyU) and the Guizhou Provincial costs. These are not simple issues that any single hotel or establishment can Government, and co-hosted by the School of effectively tackle. We need to come together as an industry to identify sustainable Hotel and Tourism Management (SHTM) and solutions and re-invent our entire proposition.” The Singapore Tourism Board Gui’an New District Administration Commission, promotes raising productivity while ensuring sustainable manpower growth through the 10th International Forum on China Hotel attracting and retaining local talent.
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