ISSN 1392-3110 (Print) ISSN 2351-6712 (Online) Socialiniai tyrimai / Social Research. 2015. Nr. 2 (38), 33–42 Provision of Public Services for Overall Well-being in the Municipality Inga Jēkabsone1, Biruta Sloka2 University of Latvia Raiņa bulvāris 19, LV-1586 Riga, Latvia E-mail:
[email protected];
[email protected] The article has been reviewed. Received on 14 September 2015, accepted on 9 November 2015 Abstract It is important for service providers to know The aim of the paper is to present analysis of their clients’ opinion about public services, their subjective well-being regarding municipality provided expectations and whether they have been met public services and its impact on overall well-being using and what needs to be done. therefore customer the approved methodology. satisfaction surveys should be carried out regularly The main findings are as follow: in order to and the quality of services evaluated since it is one provide public services that meet the needs of the public, municipalities should involve the community in the of the most significant indicators identifying the decision-making process. Research into subjective well- satisfaction level and subjective well-being. being carried out in Salaspils municipality showed that Regular assessment of public services is an well-being is directly affected by public services provided important issue especially at local level, taking into in the municipality. account that local government is the main public Keywords: subjective well-being, municipality, employer and provider of a wide range of services. citizen participation, public services. Local government is close to citizens and should more actively promote a participatory policy in its Introduction activity and strategy.