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EOH Investor Open Day January 2014

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EOH Investor Open Day January 2014 Welcome to our Investor Open Day 2014 Today’s agenda ▲ Welcome Asher Bohbot 1. EOH Corporate Overview John King 2. Technology Platforms and Outsourcing Rob Godlonton 3. EOH Digital Glen Lumley 4. Information Management Jane Thomson 5. IT Management and Optimisation Gary Lawrence 6. Industrial Technologies Zunaid Mayet 7. BPO Johan van Jaarsveld 8. Financial Services – Sybrin Simon Just 9. The way forward and Q&A Asher Bohbot www.eoh.co.za EOH Corporate Overview John King Our EOH Purpose ▲ To provide technology, knowledge, skills and organisational ability, critical to Africa’s development and growth ▲ To be an ethical, relevant force for good and to play a positive role in our society, beyond normal business EOH at a glance Listed in 1998. Best share Leader in technology and performance on the JSE in 2013 knowledge services 7 500 staff 120 locations in SA and in 22 countries in Africa End to end offerings Over 2 000 clients R10bn market cap BBBEE Level 2 A force for good in society EOH Philosophy Best People Partner for Life Right 1st Time To attract, develop and retain the To nurture lifelong partnerships To ensure professional planning best people led by great leaders with our customers and and execution and have pride in business partners all we do Sustainable Transformation Lead & Grow Strive to be #1 in every domain we To transform and celebrate diversity operate in whilst remaining entrepreneurial EOH Operating Model Industry Area FinancialServices Telecommunications Manufacturing & Logistics Mining Energy Retail Central Government Local Government Health Industry consulting and account management Applications IT Management IT Outsourcing Industrial Technologies Business Process Outsourcing EOH Offerings Industrial Applications IT Management IT Outsourcing BPO Technologies Enterprise IT Management & Applications Connectivity Human Capital Applications Optimisation Infrastructure Infrastructure Learning and Information IT Risk Management Security & Safety Development Analytics Unified IT Infrastructure Communication Automation and Workplace Health Big Data Control Datacentre & Networks Customer Services Software Virtualisation Energy Outsourcing Development and Infrastructure and Integration End User Services Legal Services Computing Digitalisation Infrastructure Cloud Services Engineering Own niche applications Mobility (international) Main technology partners African footprint – 22 countries ▲ Algeria ▲ Angola ▲ Botswana ▲ Burkina Faso ▲ Democratic Republic of Congo ▲ Ghana ▲ Kenya ▲ Lesotho ▲ Liberia ▲ Madagascar ▲ Malawi ▲ Mauritius ▲ Mozambique ▲ Namibia ▲ Nigeria ▲ Sierra Leone ▲ Sudan ▲ Swaziland ▲ Tanzania ▲ Uganda ▲ Zambia ▲ Zimbabwe South African points of presence EOH has presence at 120 points in South Africa Sustainable transformation update ▲ Equity • 36.19% black ownership • 6.91% black women ownership ▲ Board Representation • 66% black ▲ Employment Equity • 45% black ▲ BEE Procurement Recognition • 156% ▲ Skills Development • Variety of programmes • 620 trainees ▲ Enterprise Development • 6% of NPAT ▲ Corporate Social Investments CSI and Enterprise Development EOH Youth Job Creation Initiative Afrika Tikkun Maths Centre Enterprise Development Dedicated industry focus Financial Services Telecommunications Manufacturing & Logistics Retail Dedicated industry focus Mining Health Energy Central Government Local Government The EOH Board Sandile Zungu (Chairman) Asher Bohbot Jane Thomson Lucky Khumalo John King Dion Ramoo Pumeza Bam Tebogo Skwambane Prof. Tshilidzi Marwala Thoko Mnyango Rob Sporen Danny Mackay The EOH Executive Team Asher Bohbot Andrew Krause Brian Gubbins Dion Ramoo Ebrahim Laher Gary Lawrence Jane Thomson Johan van Jaarsveld Jehan Mackay John King Pumeza Bam Rob Godlonton Zunaid Mayet Key Financial Indicators ▲ Interim results for the six months ended 31 January 2014 Up Up Up Up Up 38.4% 49.4% 30.3% 33.9% 47.5% Revenue PAT EPS HEPS CASH R3 308m R 244m 229.8cents 229.6cents R 785m Revenue (R millions) ▲ Revenue Growth for the six months ended 31 January 3 307.5 2 389.2 1642.3 1139.8 787.3 559.7 436.3 301.1 236.6 146.4 188.1 88.0 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Headline EPS (cents) ▲ Earnings Growth for the six months ended 31 January 229.6 171.5 126.9 96.2 70.0 54.2 42.2 29.1 34.9 24.0 15.5 19.6 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Reporting Segments ▲ Reporting Segments for the six months ended 31 January 2014 R527m Infrastructure 15.9% R424m Software 12.8% Services 71.3% R2 357m www.eoh.co.za Technology Platforms & Outsourcing Rob Godlonton Overview of our businesses ▲ Infrastructure Technologies • Design, Build, Optimize and Manage ▲ End user computing • Mobile Device Management • Access to applications ▲ Cloud Services • Private and Public & Highly scalable ▲ Microsoft development and deployment • Licensing of all Microsoft products (Large Account Reseller LAR) • Design, Build and Manage • 15 Gold Certifications and over 400 Microsoft Consultants ▲ Managed Services (Transformational Outsourcing) • Manage and Operate of end to end IT systems • Over 1,400 people in over 130 locations in Southern Africa and Africa ▲ Network Solutions • Corporate MPLS • Internet Breakout EOH Managed Services coverage Service Desk Managed Security (250 000+ contacts/month) (100 000+ endpoints) Managed Infrastructure Managed Applications & Hosting (Microsoft and client specific) (13 500+ servers) Managed Workspace Managed Consulting & Strategy Services (140 000 supported users) (65 outsourced clients) Managed Networks Project Management (13 000+ switches/routers) (40+ project/month) Cloud Services Managed Print Services (100+Ghz, >1TB, 30+TB) (13 000+ printers) www.eoh.co.za EOH Digital Glen Lumley Why EOH Digital ▲ Our purpose is to make our clients more successful ▲ The way consumers engage with their service providers in this digital age has changed “Customers are looking for something a little more personal, a little more tailored and a little more intelligent. They are in essence, looking for an improved customer experience.” Why EOH Digital ▲ Digital transformation is increasingly being driven by management and business ▲ This is in response to: • Competitor pressure (72%) • Customers (70%) • Employees (32%) ▲ The impact of social and mobile has transformed stakeholder engagements • Sales • Service • Loyalty Why EOH Digital Who we are Who we are – Digital Marketing Who we are - Marketing Who we are – Digital Customer Who we are – Digital Employee ▲ BYOD ▲ Assisted Service ▲ Mobile Workforce ▲ Employee Self Service ▲ Analytics and dashboards Who we are – Business Innovation Phone & Wi-Fi Shopper network have enters mall a conversation Retail Analytics EOH platform interprets conversation, filtering relevant data Shopper’s position is located. Turn by turn navigation. All data collected and stored. Installed App determined. Store link on map. Dwell time & paths. Content pushed based on Location content displayed on map. Popular searches & routes. location. Analytics tracked. Including multiple floors Frequent visitors. Customisable. www.eoh.co.za Information Management Jane Thomson What is EIM? Enterprise information management (EIM) is an integrative discipline for structuring,, describing and governing information assets, regardless of organizational boundaries or technologies. EIM definition ▲ EIM strives to improve operational efficiency, promote transparency and enable business insight ▲ The broad scope of EIM requires a level of organizational commitment to improve the accuracy, integrity, accessibility and security of information assets ▲ The objective of EIM is to resolve data definition, format and content issues across applications and document stores EIM components Enterprise Information Management Analysis Mobile Dashboards AI Reporting BI (Actionable Insights) Storage (EDW, Virtual, Cloud, Big Data) Acts: Metadata eTom Data Data Technical MDM ECM POPI storage retention Business FATCA KYC Data Governance The strategic goals Strategy 1 Optimize business information Improve insight and 2 collaboration for decision making Close the loop between 3 strategy and execution Execution Responding to Global Trends Major Emerging Trends Strategy ▲ BIG DATA ▲ EIM / ECM ▲ Business Intelligence ▲ Real-time ▲ Data Services ▲ Compliance ▲ The Cloud Requiring Execution ▲ Mobile ▲ Document Management ▲ Records Management ▲ Case Management ▲ EFM ▲ ECM Execution ▲ Data Management ▲ GRC IM: From Analytics to Collective Insights Op=miza=on$ What%is% Predic=ve$ %the%best%that% Modeling$ %could%happen?% Collec<ve%Insight% User%Engagement% Generic$$ Collective Insight Collective Insight Predic=ve$Analysis$ Agile$ Visualiza=on$ Self$$ What%will%happen?% Ad$Hoc$ Service$BI$ Reports$&$ Standard$ OLAP$ Cleaned$ Reports$ Raw$ Data$ Data$ Why%did%it%happen?% What%happened?% Maturity%of%Analy<cs%Capabili<es%% www.eoh.co.za IT Management and Optimisation Gary Lawrence How do we help our Customers? ▲ Help customers leverage their technology investments to: Transform the economics of IT by Bring Make the controlling innovation to right strategic complexity, Reduce Risk market more decisions assuring quickly quality and reducing costs www.eoh.co.za Industrial Technologies Major trends changing our continent and our lives ▲ Explosion of mobile devices for connecting to the LAN/WAN ▲ Proliferation of devices on “the Network” ▲ Cloud Computing and Video in both the professional and personal/social realms driving bandwidth demand ▲ Convergence of Engineering disciplines Convergence
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