1 | November 2016 Event Overview

@Newagebanking New Age Banking Summit Endorsed By

4 - 5 OCTOBER, 2016 | GRAND HYATT, DOHA, QATAR

www.newagebanking.com/mena

Organised By Media Sponsor

1 | NOVEMBER 2016 EVENT OVERVIEW www.newagebanking.com

Thank you for being a part of the New Age Banking Summit Qatar 2016 and making it a huge success!

The Qatar edition of the New Age Banking Summit was a phenomenal success, owing to the participation of experts from leading regional and global financial organisations. We were honoured to have the Chief Executive Officer of the Qatar Financial Centre Regulatory Advisory, Mr. Michael Ryan, present the inaugural guest address. With topics ranging from the digital transformation of banks, omni-channel banking and banking security, to big data, cross border payments and innovations and trends in retail banking, the event discussed strategies for banks and financial organizations to achieve their objective of meeting the needs of new-age customers. Panel discussions, case studies, focused presentations and networking sessions brought together experts from leading banks, government bodies and technology providers in the region to facilitate knowledge sharing in the banking industry.

We would like to thank all our sponsors, partners and delegates for their continued support. We look forward to seeing you at our next edition.

Team UMS Conferences

NOVEMBER 2016 | 2 @Newagebanking New Age Banking Summit CONTENTS

04 Snapshots A brief summary of the event, focusing on the key details and eminent speakers that conducted sessions

06 Attendees

A catalogue of the companies that participated in the event, along with an attendee profile

08 Highlights

Insights and feedback from key industry experts that attended the event 10 Press Coverage

04 06 Clippings and snapshots of the event as featured in the media 16 Sponsors and Partners

A list of our esteemed partners without whom this event would not have been possible 18 Images

A pictorial representation of the highlights that defined the event 22 Oman Edition

A snapshot of the most successful and popular banking 08 event that Oman has ever seen

16 3 | NOVEMBER 2016 SNAPSHOTS www.newagebanking.com

140+ 26 16 26 Delegates Speakers Sponsors Knowledge Sharing Sessions

SPEAKERS

Michael Ryan, Chief Executive Officer, Qatar Financial Centre Regulatory Authority

Sandeep Chouhan, Executive Vice-President, Group Head Operations & Technology, Mashreq, UAE

Sanjeev Mehra, Managing Director & Global Head of Product Development, Sandeep Chouhan, Executive Vice-President, Citibank, Singapore Group Head Operations & Technology, Mashreq, UAE

John Schlesinger, Global Chief Enterprise Architect, Temenos, United Kingdom

Chandramouli Kundagrami, Head Digital Strategy, Infosys Finacle, India

Pedro S. Cardoso, Senior Vice President, Head – Multichannel, CRM & Digital Transformation, EmiratesNBD, UAE

Ahmed Khidhir, John Schlesinger, Global Chief Enterprise Architect, Senior Consultant Digital Channels, Temenos, United Kingdom Misys, UAE

Neil Andrew Buckley, Group Head of Technology & Operations, Doha Bank, Qatar

Rasha Abu Al Saud, Chief Information Officer & Senior Vice-President, The National Commercial Bank (NCB), Saudi Arabia

Bertrand Hassani, Global Head of Research & Innovation, Santander, United Kingdom Ahmed Khidhir, Senior Consultant Digital Channels, NOVEMBER 2016 | 4 Misys, UAE @Newagebanking New Age Banking Summit SNAPSHOTS

SPEAKERS

Artur Malek, Deepu Philip, Marketing Manager, CNME Future Banking CIO of 2015, Finanteq, Poland Kuwait

Ali Al Omran, Abhishek Saxena, General Manager Technology, Managing Director, Arab National Bank, Saudi Arabia Taisys, India

Bryan Carroll, Vladislav Solodkiy, Head of Solution Design, CEO and Managing Partner - Life.SREDA VC, National Bank of Abu Dhabi (NBAD), UAE Singapore

Roshdi A. Osman, Victor Kiriakos, Head of Security Governance - Deputy CISO, Managing Director, Banque Saudi Fransi – Riyadh Kingdom of Saudi Arabia Flat6LabsAD, UAE

Krishna Kumar, Omair Zaman, Chief Operating Officer, Senior Account Manager, Qatar Islamic Bank, Qatar Automic Software, UAE

Mali Marafini, Jean Paul Mergeai, Global FinTech Banker, Managing Director Middle East & Africa, United Kingdom Temenos, UAE

Rakesh Makhija, Osama Hijji, Vice President, Product Engineering, Chief Security Officer, Oracle Financial Services Software Limited, India Banque Du Caire, Egypt

Hani Khalil, Marcin R. Kolodziej, Head of Alternate Channels, Business Solution Manger, Qatar National Bank, Qatar Comarch, UAE

Bertrand Hassani, Global Head of Research & Innovation, Santander, United Kingdom

Neil Andrew Buckley, Group Head of Technology & Sanjeev Mehra, Managing Director & Global Head of Operations, Doha Bank, Qatar Product Development, Citibank, Singapore 5 | NOVEMBER 2016 ATTENDEES www.newagebanking.com

Participating Companies Ahli Bank Infobip Abu Dhabi Islamic Bank Infosys Finacle Bank Saderat Iran International Bank of Qatar Al Khalij Commercial Bank Life.SREDA Al-Salam Bank Loxon Solutions Zrt. Arab Bank Mannai Trading CO.WLL Arab National Bank Mashreq Bank Automic Software Misys Bahrain Economic Development Board National Bank of Abu Dhabi Banque de Caire National Bank of Egypt Barwa Bank Oracle Financial Services Blom Bank Pio-Tech Bloomberg Businessweek Middle East Qatar Central Bank BNP Paribas Qatar Development Bank Citibank Qatar Financial Centre Regulatory Authority Comarch Middle East Qatar International Islamic Bank Commercial Bank of Dubai PSC Qatar Islamic Bank Commercial Bank of Kuwait Qatar National Bank Commercial Bank of Qatar Q-Invest CRIF GULF DWC LLC RISQ Doha Bank Riyad Bank Dubai Islamic Bank SAB Emirates Islamic Bank Santander Emirates NBD Saudi Fransi Bank ERI Saudi Investment Bank Finanteq Standard Chartered Bank Finesse Sybrin First Bank of Nigeria Ltd. Taisys HSBC Bank Middle East Ltd. Temenos ICICI The Bank of Tokyo Mitsubishi UFJ, Ltd. Kofax The National Commerical Bank (NCB) Flat6LabsAD United Bank Gulf Times Wacom Europe GmbH

NOVEMBER 2016 | 6 @Newagebanking New Age Banking Summit ATTENDEES Attendee Profile

C-Level/ 51% Directors/Heads

Head of Retail Banking/Digital Transformation/ 28% Multi Channel

General Managers/ Senior Managers/ 21% Managers

7 | NOVEMBER 2016 HIGHLIGHTS www.newagebanking.com

Excellent content, a good reflection of the transformation that the industry is going through and some insightful thoughts on its future. “ - David Parker, Bahrain Economic Development Board

Very good event, especially for professionals from the financial industry, to learn what’s happening in the world and to be aware of future threats, opportunities and technological advancement. “ - Lawrence Lopes, Standard Chartered Bank

The theme was very good and highlighted with futuristic way forward for the banking industry with the digital revolution. “ - Mahesh Sonpar, Qatar National Bank

From Left: Alibek Junisbayev, Regional Principal Consultant, Temenos Digital Solutions; Marcin R. Kolodziej, Business Solution Manager, Comarch, UAE; Hani Khalil, Head of Alternate Channels, Qatar National Bank, Qatar; Sanjeev Mehra, Managing Director & Global Head of Product Development, Citibank, Singapore NOVEMBER 2016 | 8 @Newagebanking New Age Banking Summit

9 | NOVEMBER 2016 www.newagebanking.com

Press Coverage

Gulf Times | 05 October 2016

Gulf Times | 4 October 2016

NOVEMBER 2016 | 10 @Newagebanking New Age Banking Summit PRESS COVERAGE

Gulf Times | 05 October 2016

11 | NOVEMBER 2016 MARKETING PLAN www.newagebanking.com

52265 Registered subscribers E-MAIL MARKETING WEBSITE

Over 10,000 unique Web Hits

23 Event Ads in leading Magazines including Bloomberg Businessweek Middle East

We at UMS Conferences like to keep things fresh and exciting. Our Direct Mailers serve as an innovative means of generating buzz around the event, and are an effective and unique way to pique the interest of industry leaders. Our Direct Mailer for the New Age Banking Summit (Doha) was designed to resemble a credit card letter received from a bank.

The concept, which stayed true to the topic at hand, enabled us to showcase key information about the event, such as topics of discussion and speakers, in an engaging manner. In keeping with the theme, we even enclosed a card which granted the holder VIP entry to the event.

The letter helped us reach numerous potential attendees, and was surely a refreshing change for high-ranking corporate officials that are constantly inundated with mundane marketing materials.

NOVEMBER 2016 | 12 @Newagebanking New Age Banking Summit MARKETING PLAN

1313 || NOVEMBER 2016 SPEACIAL FEATURE www.newagebanking.com

A panel discussion at the MENA New Age Banking Summit GETTING THE FINTECH REVOLUTION GOING Reproduced with permission from Bloomberg Businessweek Middle East

The Middle East’s banking sector is on the verge of adopting Meanwhile, Walter Lironi, Commercial Bank of Dubai’s chief the financial technology—or FinTech—revolution that could transformation officer, explained how technology can facilitate radically transform their customers’ behaviour, although a better customer experience, particularly through third-party cautious regulators and a cultural preference for cash remain services. And Pedro Cardoso Sousa, head of multichannel and major hurdles. That was among the key messages expert digital transformation at Emirates NBD, discussed omni- speakers told the MENA New Age Banking Summit channel banking, an upgrade on multi-channel banking in in early October. which banks analyse data from various channels—for example, online and phone banking—to better understand their The two-day event in Doha brought together the finest minds customers and provide an enhanced level of service. in banking and FinTech, who are using software to provide financial services, and among the many topics explored Contactless payment for goods and services via a scan of were digital transformation, financial innovation, banking a smartphone is among the most visible developments in regulations and risk and compliance. FinTech at the moment, although delegates were told it remains little used in the Gulf. “Here, banking is still very much Michael Ryan, Qatar Financial Centre Regulatory Authority in the 80s and they’re trying to leap forward into 2010. I think chief executive, gave the opening keynote address, while it’s quite a cultural challenge for customers,” said Juan Emilio Sandeep Chouhan, executive vice-president and group head Cejudo, Middle East sales manager for Switzerland’s Temenos, of operations and technology at Mashreq Bank, provided an a software provider whose technological systems are used by overview of the financial sector’s technological evolution and 80 regional banks. the impact this is having on banking channels and profitability.

NOVEMBER 2016 | 14 @Newagebanking New Age Banking Summit SPEACIAL FEATURE

There was also an acknowledgement that the Middle East is lagging behind the likes of Europe, North America and Once you have the mobile Asia Pacific in terms of banking development. “It’s not bad phone and the right apps, to be one or two steps behind,” Vladislav Solodkiy, chief " the right infrastructure to executive and managing partner of venture capital company do it without a merchant, Life.SREDA, told Bloomberg Businessweek Middle East on the ritual will come back the sidelines of the event. The company has made several and the ritual will involve investments in Asia since relocating to Singapore from mobile phones Moscow about 18 months ago. “This region is the same as John Schlesinger, Global Chief Asia was one to two years ago in comparison with Europe and Enterprise Architect, Temenos the United States. Regulators and bankers have just started to think about FinTech. This region has a high penetration of smart phones, deep pockets to invest, great connections with rapidly growing Islamic banking across the world, but how will the regulators and banks join this party?”

He suggested that banks shouldn’t seek to create FinTech Schlesinger also detailed how start-up companies, not applications from scratch, but should customise existing multinational corporations, are leading innovation in FinTech, technology for their particular markets. “If you want to use although the likelihood of failure is high. For every 10 of a mobile bank and before that you have to go to an actual these start-up firms in which venture capitalists invest, one branch and sign 20 documents to use it, it’s an epic fail,” will thrive, two will be passable and seven will die. “FinTech said Solodkiy. “You should be able to download the app and globally seems to be a bit Darwinian,” said Schlesinger. start using it immediately. Offline branches can be used “They’re looking for a few that will either do okay in the as education centres or showrooms for their solutions. It’s marketplace or get bought by successful finance companies. a great example of how to change the business model of Nobody understands which ideas are going to succeed physical distribution of banks.” brilliantly, but they’re hoping that there will be a few that will.” Another speaker explained how the ritual of trading ingrained in Arab society has mean have the mobile phone and Britain, most attendees agreed, is the market leader the right apps, the right infrastructure to do it without a in FinTech, largely because of its excellent regulatory merchant, the ritual will come back and the ritual will involve framework. “You can almost equate FinTech with cloud,” said mobile phones,” said John Schlesinger, global chief enterprise Schlesinger. “The extent that your regulatory environment of Temenos. “Cash is just the symbolic intermediary.” embraces cloud is the extent to which you’ll [attract] the FinTech community. To the extent that you don’t embrace He added that mobile phone-based financial transactions cloud is the extent to which you will frustrate FinTech. The have strong network effects—the same phenomenon that other side of it is having venture capital to invest. I don’t helped make Facebook and Google near-monopolies in their think there’s any problem in the Middle East to having the respective fields, namely you use these applications because venture capital. It really is just regulatory.” your friends do, creating a snowball effect—and so adoption in the Middle East could be rapid. In the first half of this year Asia was the leading region in terms of the value of investments in FinTech globally, while Singapore, Hong Kong, Tokyo and Seoul are among the cities vying to become the continent’s FinTech hubs, said Solodkiy. “Singapore is the best right now in terms of PR and positioning itself as a FinTech hub, inviting foreign FinTech companies to set up within the city [but] in terms of real deals you can find the same situation as one to two years ago: these steps didn’t convert into real business,” he said. “In the US and UK, FinTech is mostly about how to improve financial services, from a good level to a better level. In Asia, it’s a question of how to jump from cash to FinTech. In the US and UK, FinTech is mostly for hipsters and geeks, in Asia it’s mostly for unbanked customers. It’s not only about how to sell them something but how to educate them.”

Sandeep Chouhan, Executive Vice-President By Pat Kruse, Bloomberg Businessweek Middle East and Group Head of Operations and Technology, Mashreq Bank

15 | NOVEMBER 2016 SPONSORS www.newagebanking.com

Lead Sponsor

Gold Sponsors

Silver Sponsors

Networking Sponsor

NOVEMBER 2016 | 16 @Newagebanking New Age Banking Summit PARTNERS

Networking Partner

Exhibitors

Fintech Partners

Visiting Partners

Supporting Partner Media Sponsor

17 | NOVEMBER 2016 IMAGES www.newagebanking.com

18+ hours of networking

Delegates at the Conference

Neil Andrew Buckley, Group Head of Technology & Operations, Doha Bank, Qatar

70% of the attendees are interested in attending the event next year

Jean Paul Mergeai, Managing Director Middle East & Africa, Temenos, UAE and Krishna Kumar, Chief Operating Officer, Qatar Islamic Bank, Qatar

NOVEMBER 2016 | 18 @Newagebanking New Age Banking Summit IMAGES

Sponsors Networking

85% of the attendees rated the overall success of their participation as very good

Michael Ran being Felicitated by UMS Staff at the Conference

86% of the attendees would recommend the event to their colleagues

Sponsors Networking

19 | NOVEMBER 2016 IMAGES www.newagebanking.com

Jean Paul Mergeai, Managing Director Middle East & Africa, Temenos, UAE, being felicitated by Ravi Raman, Associate Publisher & VP-Bloomberg Businessweek Middle East, at the Conference

Pedro S. Cardoso and Sanjeev Mehra Delegates at the Conference at the Conference

NOVEMBER 2016 | 20 @Newagebanking New Age Banking Summit IMAGES

Delegates at the Conference

John Schlesinger being Felicitated by Delegates at the Conference UMS Staff at the Conference

Delegates at the Conference

21 | NOVEMBER 2016 www.newagebanking.com Oman Edition NEW AGE BANKING SUMMIT - 2016

From left to Right: HE Sheikh Salim Bin Mustahail Al Mashani; Aftab Patel, CEO, AL Omaniya; Ahmed Al Musalmi, CEO, NBO; Abdul Hakeem Omar Al Ojaili, CEO, Bank Sohar; Rashid Al Musafir, Act. CEO, Bank Sohar; Abdul Razak, CEO, Bank Muscat; Lloyd Maddock, CEO, Ahli Bank; Amin Al Husseini, CEO, OAB

110 50+ 10 13 Delegates Participating Speakers Knowledge Companies Sharing Sessions The Oman Edition of the New Age Banking Summit was a huge success, with participation from leading financial organizations in Oman. It saw the participation of His Highness Sayyid Taimur bin As›ad Al Said as the guest of honour, and also hosted the Banking and Finance Awards.

NOVEMBER 2016 | 22 @Newagebanking New Age Banking Summit OMAN EDITION - 2016

Barbara Biro, Consultant, Digital Transformation Customer Gary Collins, Head of Digital Innovation, Experience & Alternate Channel Migration, Genesis Institute, UAE Westpac Pacific Banking, Australia

Shakeel Mohammed, Banking & Insurance Analytics Cognitive Solutions Team, IBM Middle East & Africa, Oman HE Hamood Sangour Al-Zadjali, Executive President, Central Bank of Oman 23 | NOVEMBER 2016 OMAN EDITION - 2016 www.newagebanking.com

Asad Batla, Maqbool Al Wahaibi, Head of Consumer Banking, Bank Nizwa, Oman General Manager, Oman Data Park (ODP)

Tabrez Farooquee, Head of Bancatakaful & Marketing, Takaful Oman Insurance SAOG, Oman

NOVEMBER 2016 | 24 @Newagebanking New Age Banking Summit OMAN EDITION - 2016

Rajesh Fondekar, Head of Alternative Distribution Channels, Meethaq Islamic Bank, Oman