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Training Front Line Personnel to Provide Quality Customer Service
Best Foot Forward: Training Front Line Personnel to Provide Quality Customer Service NOVEMBER 2003 Katherine Brower Associate Director Ellyn Shannon Transportation Planner Karyl Berger Research Associate Permanent Citizens Advisory Committee to the MTA 347 Madison Avenue, New York, NY 10017 ACKNOWLEDGEMENTS The authors would like to acknowledge the professional and courteous customer assistance provided to them by personnel at all the transportation agencies contacted during the preparation of this report. This report has been a work in progress for many months and there are many people the authors would like to recognize for their time, assistance and perseverance in obtaining and sharing volumes of information with us. At the LIRR, special thanks go to Director of Government Affairs Janet Lewis who helped coordinate meetings and garnered the information from a variety of departments and personnel. Also at the LIRR, we would like to thank: Robert Cividanes, Donald Corkery, James Coumatos, Dr. John Diekman, Nathaniel Ham, Raymond P. Kenny, Rosanne Neville, Chris Papandreou, William E. Sellerberg and Fred Wedley. Metro-North staff were instrumental in pulling together a mountain of information and we want to acknowledge and thank: Margarita Almonte, Delana Glenn, Gus Meyers, George Okvat, Mario Riccobon, John Roberto, Mark Stoessner, Tom Tendy and Diana Tucker. The authors would also like to specially thank Lois Tendler, NYC Transit director of Government and Community Relations and Deborah Hall-Moore, Assistant director of Government and Community Relations. Without them, we would have never been able to complete this report. Also at NYC Transit, we would like to thank: Ralph Agritelley, Fred Benjamin, Rocco Cortese, Nathaniel Ford, Termaine Garden, John Gaul, Daniel Girardi, Anthony Giudice, John Grass, Kevin Hyland, Christopher Lake, Robert Newhouser, Louis Nicosia, Millard Seay, Barbara Spencer, Jennifer Sinclair and Steve Vidal. -
Monthly Monitoring Report March 2015: World Trade Center Port
MONTHLY MONITORING REPORT World Trade Center Port Authority Trans-Hudson Terminal PORT AUTHORITY OF NEW YORK AND NEW JERSEY New York, New York March 2015 PMOC Contract Number: DTFT60-14-D-00010 Task Order Number: 006 O.P.s Reference: 01, 02, 25, 40 David Evans and Associates, Inc., 17 Battery Place, Suite 1328, New York, NY 10004 PMOC Lead: Erick Peterson, Contact Information: 212-364-2112, [email protected] PMOC / Start of Assignment: David Evans and Associates, Inc. / October 2008 TABLE OF CONTENTS TABLE OF CONTENTS ................................................................................................................ 2 DISCLAIMER ................................................................................................................................. 3 REPORT FORMAT AND FOCUS ................................................................................................ 4 EXECUTIVE SUMMARY ............................................................................................................. 4 Project Description ....................................................................................................................... 4 Construction Agreement (CA) ..................................................................................................... 4 Quarterly Progress Review Meeting (QPRM) ............................................................................. 4 Design Activity ........................................................................................................................... -
BULLETIN - FEBRUARY, 2010 Bulletin New York Division, Electric Railroaders’ Association Vol
TheNEW YORK DIVISION BULLETIN - FEBRUARY, 2010 Bulletin New York Division, Electric Railroaders’ Association Vol. 53, No. 2 February, 2010 The Bulletin NOR’EASTER HITS EASTERN SEABOARD Published by the New Although the “official” start of winter was not boarded a following train that got them to York Division, Electric until Monday, December 21, 2009, the first Ronkonkoma at 8:45 when they were sched- Railroaders’ Association, Incorporated, PO Box major winter storm, a Nor’easter, traveled up uled to arrive at 4:14 AM. Thanks to member 3001, New York, New the eastern seaboard, arriving in the metro- Larry Kiss, who filled in some details. York 10008-3001. politan area Saturday afternoon, December Later that day, at 8:45 PM, service was sus- 19. It continued through Sunday, December pended between Ronkonkoma and Green- 20, dumping up to 26” of snow in eastern port and there were scattered delays on the For general inquiries, contact us at nydiv@ Long Island. Portions of New Jersey also Port Jefferson, Babylon and Montauk erausa.org or by phone received significant amounts. In New York Branches. Traffic reports in the following days at (212) 986-4482 (voice City, approximately 11 inches were recorded also told of minor delays. mail available). The in Central Park, 13.2 inches in Sheepshead Our Editor-in-Chief, Bernie Linder, saw on a Division’s website is www.erausa.org/ Bay, six inches in the Bronx, and only a trace news report on Channel 7 that the lead car of nydiv.html. in Poughkeepsie. Many areas received re- each LIRR MU train, and probably also the cord amounts of snow. -
The Bulletin BROOKLYN PCC CARS’ 80 ANNIVERSARY
ERA BULLETIN — DECEMBER, 2016 The Bulletin Electric Railroaders’ Association, Incorporated Vol. 59, No. 12 December, 2016 TH The Bulletin BROOKLYN PCC CARS’ 80 ANNIVERSARY Published by the Electric by Bernard Linder Railroaders’ Association, Incorporated, PO Box (Continued from November, 2016 issue) 3323, New York, New York 10163-3323. As soon as the cars were in service, news- dynamic brake came into service first and papers reported that the passengers liked was increased as the brake foot pedal was For general inquiries, or the quiet, fast, comfortable cars. St. Louis depressed. At 3-inch pedal movement, the Bulletin submissions, Car Company’s booklet explains how the track brake cut in. The air brake completed contact us at bulletin@ company accomplished this feat. the braking cycle and held the car after it erausa.org. ERA’s The designers proceeded to develop a radi- stopped. Your Editor-in-Chief’s supervisor website is cally new control and braking apparatus for recalled that the Brooklyn cars’ magnetic www.erausa.org. smooth and rapid starts and stops. To deter- brakes were disconnected after they wore Editorial Staff: mine the maximum comfortable acceleration, out the track rails at the trolley stops. The Editor-in-Chief: your Editor-in-Chief’s supervisor sat in a car PCC’s brakes gave rates of retardation that Bernard Linder loaded with sandbags. Tests were conducted were not previously achieved. Tri-State News and in the Ninth Avenue Depot at different rates The PCCs were much quieter than the old- Commuter Rail Editor: Ronald Yee of acceleration and deceleration. These ex- er cars. -
North Jersey Coast & Morristown Lines: Hoboken & New York
North Jersey Coast & Morristown Lines: Hoboken & New York - Bay Head & Dover © Copyright Dovetail Games 2015, all rights reserved Release Version 1.1 Page 1 Train Simulator – North Jersey Coast & Morristown Lines 1 ROUTE INFORMATION ..................................................................................... 5 1.1 The Route ............................................................................................................. 5 1.2 Route Map ............................................................................................................ 5 1.3 Focus Time Period .................................................................................................. 5 2 GETTING STARTED ......................................................................................... 6 2.1 Recommended Minimum Hardware Specification .......................................................... 6 3 ROLLING STOCK............................................................................................. 7 3.1 Comet IV Cab Car .................................................................................................. 7 3.1.1 Cab Controls ........................................................................................... 8 3.2 NJT ALP-45DP ....................................................................................................... 9 3.2.1 Cab Controls ........................................................................................... 9 3.3 NJT ALP-46 ........................................................................................................ -
Transportation Trips, Excursions, Special Journeys, Outings, Tours, and Milestones In, To, from Or Through New Jersey
TRANSPORTATION TRIPS, EXCURSIONS, SPECIAL JOURNEYS, OUTINGS, TOURS, AND MILESTONES IN, TO, FROM OR THROUGH NEW JERSEY Bill McKelvey, Editor, Updated to Mon., Mar. 8, 2021 INTRODUCTION This is a reference work which we hope will be useful to historians and researchers. For those researchers wanting to do a deeper dive into the history of a particular event or series of events, copious resources are given for most of the fantrips, excursions, special moves, etc. in this compilation. You may find it much easier to search for the RR, event, city, etc. you are interested in than to read the entire document. We also think it will provide interesting, educational, and sometimes entertaining reading. Perhaps it will give ideas to future fantrip or excursion leaders for trips which may still be possible. In any such work like this there is always the question of what to include or exclude or where to draw the line. Our first thought was to limit this work to railfan excursions, but that soon got broadened to include rail specials for the general public and officials, special moves, trolley trips, bus outings, waterway and canal journeys, etc. The focus has been on such trips which operated within NJ; from NJ; into NJ from other states; or, passed through NJ. We have excluded regularly scheduled tourist type rides, automobile journeys, air trips, amusement park rides, etc. NOTE: Since many of the following items were taken from promotional literature we can not guarantee that each and every trip was actually operated. Early on the railways explored and promoted special journeys for the public as a way to improve their bottom line. -
FLEET STRATEGY 2014-2020 September 2014
COMMUTER RAIL FLEET STRATEGY 2014-2020 September 2014 COMMUTER RAIL FLEET STRATEGY 2014-2020 September 2014 1 TABLE OF CONTENTS Executive Summary 3 Factors to Consider 6 Forecasted Travel Demand 8 Equipment Acquisition, Rehabilitation and Retirement 10 • Passenger Fleet 10 • Locomotive Fleet 11 Service Plan 13 • Revenue Service 13 • Shop Margins 15 • Equipment Availability vs. Utilization 18 Metrics 20 • Capacity 20 • State of Good Repair 23 • Operational Flexibility/Amtrak Compatibility 24 • Customer Service 26 • Employee Welfare 28 • Operating Efficiency 29 • Capital Program 31 Implementation Timeline 34 Appendices 35 • NJ TRANSIT Commuter Rail Network 36 • Equipment Characteristics 39 • Definition of Terms 51 COMMUTER RAIL FLEET STRATEGY 2014-2020 September 2014 2 EXECUTIVE SUMMARY NJ TRANSIT’s Commuter Rail Fleet Strategy reduces the size of the fleet, while at the same time increasing capacity, maintaining a state of good repair, and ultimately accommodating ridership growth to the year 2020. The centerpiece of the Strategy is the replacement of aging single-level equipment with modern, customer-friendly Multilevel railcars that have greater capacity. The Strategy increases existing train consists lengths, reduces passenger fleet shop counts, and minimizes impacts to the NJ TRANSIT Rail operating budget. The Strategy calls for The Fleet Strategy is a near repurposing equipment that had previously been term approach that is driven acquired for service expansion – which did not by the current infrastructure materialize – to instead be used for replacement of configuration, its aging railcars. This reduces demands on NJ programmed improvements TRANSIT’s Capital Program. Importantly, the new and the use of higher purchases proposed under this strategy are funded capacity vehicles. -
September 2005 Bulletin.Pub
TheNEW YORK DIVISION BULLETIN - SEPTEMBER, 2005 Bulletin New York Division, Electric Railroaders’ Association Vol. 48, No. 9 September, 2005 The Bulletin NEWARK CITY SUBWAY EXTENSION Published by the New York Division, Electric PROGRESS REPORT Railroaders’ Association, Incorporated, PO Box by Bruce J. Russell 3001, New York, New York 10008-3001. (Photographs by the author) Work continues on the 1.3-mile-long exten- ing completion and consists of welded rail For general inquiries, sion of the Newark City Subway from Penn atop a concrete base. In front of Broad Street contact us at nydiv@ Station to the former Lackawanna Railroad Station, trackage is likewise being installed. electricrailroaders.org or station on Broad Street, a 1904-era Italianate Work on the single-track segment on the by phone at (212) 986- 4482 (voice mail style edifice complete with clock tower. When west side of Broad Street adjacent to Wash- available). ERA’s done, riders will be able to board an LRV in ington Park is in the early stage of construc- website is Penn Station, proceed a short distance in tion, with a preliminary trench excavated. www.electricrailroaders. tunnel, and then emerge onto the surface for This track will run adjacent to the curb. org. the remainder of the journey. The installation Over $200 million is being spent on this Editorial Staff: of streetcar tracks on the streets of down- short extension of the Newark City Subway, Editor-in-Chief: town Newark marks their return for the first which is many times what the original route Bernard Linder time since about 1938, when the final lines to Franklin Avenue cost in 1937. -
Chapter 5. Historic Resources 5.1 Introduction
CHAPTER 5. HISTORIC RESOURCES 5.1 INTRODUCTION 5.1.1 CONTEXT Lower Manhattan is home to many of New York City’s most important historic resources and some of its finest architecture. It is the oldest and one of the most culturally rich sections of the city. Thus numerous buildings, street fixtures and other structures have been identified as historically significant. Officially recognized resources include National Historic Landmarks, other individual properties and historic districts listed on the State and National Registers of Historic Places, properties eligible for such listing, New York City Landmarks and Historic Districts, and properties pending such designation. National Historic Landmarks (NHL) are nationally significant historic places designated by the Secretary of the Interior because they possess exceptional value or quality in illustrating or interpreting the heritage of the United States. All NHLs are included on the National Register, which is the nation’s official list of historic properties worthy of preservation. Historic resources include both standing structures and archaeological resources. Historically, Lower Manhattan’s skyline was developed with the most technologically advanced buildings of the time. As skyscraper technology allowed taller buildings to be built, many pioneering buildings were erected in Lower Manhattan, several of which were intended to be— and were—the tallest building in the world, such as the Woolworth Building. These modern skyscrapers were often constructed alongside older low buildings. By the mid 20th-century, the Lower Manhattan skyline was a mix of historic and modern, low and hi-rise structures, demonstrating the evolution of building technology, as well as New York City’s changing and growing streetscapes. -
A Record-Breaking Feat of Modern Construction
1'1Iii~~17jlt::~~~::~~~~;'~::Yi~'> ~ ~~ ,,'~-~~~~~ ii; ? j I'il II \i A RECORD-BREAKING PEAT OF MODERN CONSTRUCTION and Fuller had recently ascended to their fabulous, mechanistic structures we were position of dominance in the industry going to build.m "New York was the place 'Ii as "national builders," prevailing during for the man who wanted to build sky an extended period of labor conflict in scrapers," Paul Starrett added.s It offered 11\ New York-an outgrowth of the tens of the optimal economic and geographic con thousands of industrial strikes nationwide. ditions for conquering vertical space in !lll, 'II During the 1880s and 189os, the conflict the open "frontier" of sky. Popular maga had left the body politic reeling from the zines such as Everybody's similarly lauded shock, and especially from the violence the builders' force ofstructural ironworkers Ii' CHAPTER FIVE of the Haymarket (1886) and Homestead as "cowboys of the skies," a reference to II (1892) strikes, throwing up a seemingly the heroic masculinity identified with III impassable barrier between capital and Theodore Roosevelt's "rough riders" of A Record-Breaking Feat of labor.'" In reaction, Fuller promoted strat 1898, the self-taught regiment ofcowboys 1,1 egies of "peaceful" labor conciliation, who charged up Cuba's Kettle Hill to 'Ill Modern Construction designed to mask the day's deep division ward Sanjuan Ridge during the Spanish \1 between the employer and the employed. American War (fig. 5.1).9 The enterprise 1\1 1 The Woolworth Building's promotional of constructing skyscrapers, the magazine literature supported and furthered the de further suggested, reflected the nation's 111\ ception: It was not the "national builder," preparedness for battle, its persisting belief \llj ~\ but rather "master builders" and their in manifest destiny, and its current policy force ofartisanal "free labor" that collabo-' of expansion overseas. -
Final Supplemental EIS for the Keystone XL Project
Keystone XL Project APPENDIX C Supplemental Information to Market Analysis Final Supplemental EIS Keystone XL Project -This page intentionally left blank Keystone XL Project SUPPLEMENTAL INFORMATION TO MARKET ANALYSIS TABLE OF CONTENTS Acronyms and Abbreviations ........................................................................................................ iii 1.0 Introduction ............................................................................................................................. 1 2.0 Relationship of PADD Regions to U.S. Crude Oil Market ..................................................... 1 2.1 PADD Supply Characteristics....................................................................................... 1 2.2 Refinery Crude Selection Process ................................................................................. 2 3.0 Crude-by-Rail Loading, Off-Loading, and Transloading Facilities ........................................ 4 4.0 References ............................................................................................................................. 12 4.1 Text Citations .............................................................................................................. 12 4.2 Table References ......................................................................................................... 13 4.2.1 PADD 1 Crude-by-Rail Offloading .................................................................... 13 4.2.2 PADD 2 Bakken Rail Loading ........................................................................... -
THE WHITEHALL BUILDING, 17 Battery Place (Aka 1-17 West Street), Manhattan
Landmarks Preservation Commission October 17, 2000; Designation List 317 LP~2056 THE WHITEHALL BUILDING, 17 Battery Place (aka 1-17 West Street), Manhattan. Built 1902-04; architect, Henry J. Hardenbergh. Extension 1908-10; architects, Clinton & Russell. Landmark Site: Borough of Manhattan Tax Map Block 15, Lot 7501, in part, consisting of the land on which 17 Battery Place (aka 1-17 West Street) is situated. On February 8, 2000, the Landmarks Preservation Commission held a public hearing on the proposed designation as a Landmark of the Whitehall Building and the proposed designation of the related Landmark Site (Item No. 2). The hearing had been duly advertised in accordance with the provisions of law. A representative of the Historic Districts Council spoke in favor of designation. There were no speakers in opposition to designation. The Commission has received a letter in support of designation from the building's owners. Summary The twenty-story Whitehall Building, named for Peter Stuyvesant's seventeenth-century house that had been located nearby, was constructed in 1902-04 and designed by the preeminent tum-of the-century architect Henry J. Hardenbergh. This highly visible site at the southernmost tip of Manhattan, overlooking Battery Park, inspired the architect to create a building with bold design features and a dramatic color scheme. Built as a speculative office tower by the real estate and development firm of Robert A. and William H. Chesebrough, the building was an immediate success and the developers began plans to build an addition. They hired the prolific architectural firm of Clinton & Russell to design a thirty-one-story addition facing West Street, with a tower overlooking the original building.