Embracing the Future
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TELECOM CORPORATION OF NEW ZEALAND LIMITED | ANNUAL REPORT FOR THE YEAR ENDED 30 JUNE 2012 THE REPORT FOR OF NEW ZEALAND LIMITED | ANNUAL CORPORATION TELECOM Embracing the future Telecom Corporation of New Zealand Limited Annual Report For the year ended 30 June 2012 investor.telecom.co.nz ARBN 050 611 277 OUR VISION With customers at our heart we will become Shareholder inquiries/ New Zealand’s most preferred company contact details Telecom is a company incorporated with limited liability under the Australian registry New Zealand Companies Act 1993 and domiciled in New Zealand Computershare Investor Services Pty Limited (Companies Office registration number 328287 and ARBN number GPO Box 3329, Melbourne Our mission is: We believe in: Our current focus is: To do this we’ll: 050 611 277). VIC 3001, Australia To be number one in People drive our success Effortless customer Do the basics brilliantly Ph +61 3 9415 4083 Registered office Australia Freephone: 1 800 501 366 Mobile, Broadband, Passion for customers experiences through Know what’s valuable Level 2 and ICT our people, products, Fax +61 3 9473 2500 Working together as one Invest wisely Telecom Place Email: [email protected] platforms, processes, 167 Victoria Street West Website: www.computershare.co.nz Acting with openness and operational Auckland 1010 and integrity excellence United States registry Principal administrative office in Australia Details for Depositary Receipts, Transfer Agent, and Registrar Level 23 The Bank of New York Mellon 680 George Street PO Box 358516 Sydney NSW 2000 Pittsburgh, PA 15252-8516 Ph +61 2 9009 9009 United States Company secretary Toll Free phone number for United States domestic calls: OUR FY12 PERFORMANCE OUR COMPANY Tristan Gilbertson +1 888 BNY ADRS (+1 888 269 2377) Successful completion Annual Meeting of shareholders Number for international calls: Telecom’s Annual Meeting of shareholders will be held in the +1 201 680 6825 NZ$4,576m of Demerger conference centre, Level 2, Telecom Place, 167 Victoria Street West, Email: [email protected] Operating revenues and other gains Auckland on Friday, 28 September 2012 at 10.00am. A Notice of Website: www.bnymellon.com/shareowner Annual Meeting and Proxy Form will be circulated to shareholders. Shareholder inquiries about Telecom’s operating and financial 1,565k Shareholders with inquiries about transactions, changes performance should be emailed to [email protected] or NZ$1,079m Total XT mobile connections of address or dividend payments should contact Telecom’s addressed to: EBITDA from continuing operations share registries. Head of Investor Relations New Zealand registry Telecom New Zealand Limited Computershare Investor Services Limited Private Bag 92028 60k Auckland 1142 NZ$1,157m Growth in postpaid mobile connections Private Bag 92119 Net earnings for the year Auckland 1142 New Zealand Ph +64 9 488 8777 Contact phone numbers Fax +64 9 488 8787 Australia 1800 123 350 NZ$169m New Zealand Toll Free 0800 737 100 Canada 1800 280 0398 NZ$311m Email: [email protected] Net earnings from continuing operations On-market buyback of shares Hong Kong 800 962 867 Website: www.computershare.co.nz New Zealand 0800 737 500 Singapore 800 641 1013 United Kingdom 0800 960 283 61c United States 1800 208 2130 Earnings per share For more information http://investor.telecom.co.nz 20c investor.telecom.co.nz Dividends per share ARBN 050 611 277 NZ$528m .com Capital expenditure insight designedby ARBN 050 611 277 | 185 CONTENTS FINANCIAL CALENDAR 2012–13 INTRODUCTION KEY DATES Overview 10 Annual Meeting Chairman’s report 11 CEO’s report 13 28 September 2012 OUR COMPANY Half-year result announced Board of directors 15 Executive team 18 22 February 2013 Business operations 21 Financial year end Company review 33 30 June 2013 PERFORMANCE Key Performance Indicators 48 This report is dated 23 August 2012 and is signed Business review 49 on behalf of the board of Telecom Corporation of Auditors’ reports 75 New Zealand Limited by Mark Verbiest, Chairman, Financial statements 77 and Simon Moutter, Chief Executive Officer. Notes to the financial statements 84 GOVERNANCE Governance at Telecom 135 Remuneration at Telecom 147 Mark Verbiest DISCLOSURES CHAIRMAN Interests disclosures 162 Shareholder and exchange disclosures 164 Additional shareholder information 169 Forward-looking statements 181 Glossary 183 Simon Moutter Shareholder inquiries/contact details 185 CHIEF EXECUTIVE OFFICER INVESTOR CENTRE You can visit our online annual report at investor.telecom.co.nz | 1 INTRODUCTION A significant presence in all our key markets Strong customer bases1 A full range of Telecom provides fixed, mobile and products and services IT products and services to retail and Telecom offers a comprehensive wholesale customers. portfolio of products and services in both telecommunications and IT services and in all + end-customer markets. 1m Over 1 million fixed line residential and SME customers in New Zealand. + 1.5m FIXED LINE – which includes fixed access and calling, fixed broadband, Over 1.5 million XT mobile connections (consumer and managed data and related value- business) in New Zealand. added services to residential and business users. Competitive strengths Telecom has a number of + competitive strengths, including: 800k 1 Over 800,000 fixed and mobile internet and broadband The number one or two market customers in New Zealand. position in each of broadband, fixed/mobile voice and IT markets, MOBILE – voice services, text and enabling unique and compelling multimedia messages, wireless converged customer propositions. application services, wireless data 2800 services, paging, cellular equipment 2 Around 2,800 business clients sales and other related mobile across Australasia using Gen-i’s network services. A strong brand with national ICT services. presence and sustained relationships with customers, cemented by mature and high + quality customer service operations. 6000 3 Over 6,000 business and 300 wholesale customers in Australia using AAPT’s services. Operational scale and capability IT services – managed IT services, in marketing, distribution and IT outsourcing, procurement of customer management (including hardware and software, billing and customer service). + operations (eg, maintenance and support), professional 4 4000 services (eg, applications support Over 4,000 fibre connections. and integration) and cloud An all-3G nationwide computing services. mobile network. 1 All statistics provided as at 30 June 2012. investor.telecom.co.nz | 3 INTRODUCTION We have the key resources to remain New Zealand’s largest service provider The demerger of Telecom and • The nationwide mobile networks Chorus last year brought a split New Telecom Assets • PSTN equipment for fixed in network assets. Telecom has line calling maintained ownershipNew Cho ofrus theAsset assetss • The core national transport network it needs to deliverFib itsre Ne productstwork and services, including:Copper Network • International assets, including AAPT and a 50% stake in the Southern Cross international cable, and • One of Australia’s most extensive fixed IP networks. Telecom Assets Chorus Assets Fibre Network Copper Network Nationwide Mobile Networks FTTN FIBRE TO THE NODE FTTP FIBRE TO THE PREMISE Major Exchanges E.G. WELLINGTON Auckland Gateways Copper TAKAPUNA OR WHENUAPAI Nationwide Mobile Networks Access Network The Access Network connects a home, business or structure to the telecommunications equipment - often a Local Exchange Regional Backhaul The Regional Backhaul links the Local Exchanges to the Major exchanges or Core Network International Assets Core Network Southern Cross Cable1 The core network (or National Backhaul) is the fibre To international markets backbone that links cities to the Auckland gateway AAPT International Transit PSTN Network Internet traffic is routed via the Auckland gateway and the Australian Fixed IP Network Southern Cross Cable network to international markets 1 Telecom has a 50% interest in the Southern Cross international cable network. 4 | Telecom Annual Report 2012 New ZEALAND assets 97% coverage to places where New Zealanders live and work – with significant mobiletower footprint: National WCDMA 3G mobile network National backhaul fibre network and service platforms for voice and data applications 30 major exchanges 2 Auckland gateways INTERNATIONAL ASSETS Telecom’s interest in Southern Cross’ Australia international cable network1 28,900km 11,000km of submarine cable of interstate fibre, – secure bandwith for Australia, with data centres in New Zealand, Hawaii and the USA the major capital cities 1,600km 1,600 terrestrial cable premises with fibre access 9 cable stations 200 exchanges with mid-band Ethernet 1 Telecom has a 50% interest in the Southern Cross international cable network. investor.telecom.co.nz | 5 INTRODUCTION Four business units deliver our products and services Telecom now has four customer-facing business units, supported by its central product group, a network and IT unit (T&SS) and a corporate centre. Wholesale & International Retail Gen-i AAPT NZ$154m NZ$506m NZ$263m NZ$88m FY12 EBITDA FY12 EBITDA FY12 EBITDA FY12 EBITDA • Telecom owns significant • Provides mass-market • Provides ICT solutions • Australian national backhaul assets products, services and to Telecom’s business telecommunications and the PSTN network support to consumer and customers across New provider of voice, SME customers Zealand and Australia data, and internet • Wholesale provides