 MAGAZINE FOR SKYTANKING EMPLOYEES

No. 14 / 2017

 Change Ready for a fresh breeze of change? 2 EDITORIAL SKYTANKING NEWS 3

 No. 14 / 2017  Skytanking News

Welcome to the New joint venture 14th edition of – Skytanking started into-plane A320 aircraft destined for fuelling operations at Malta Frankfurt and Budapest. International on Saturday 1st The new joint venture with Skytanking Life April 2017. Skytanking Limited is a Attard Services Limited joint venture between Skytanking from Malta was a project Holding GmbH and the Maltese that took up two years of company Attard Services Limited. development before the Skytanking Limited was awarded a final successful start-up. The main theme of this edition of But this edition does not only concentrate on licence by Malta International Airport Congratulations to Skytanking Life is change and what it means to us as business and operational goals; we are also proud to plc to provide ‘Fuel and Oil Ground Christoph Clemens, project employees of Skytanking that has seen so much support charitable causes, such as the project to handling Services’ in January 2016. manager, the Operations Support achieve a perfect start-up. change in its 15 years plus of history. upgrade the buildings at a primary school near the The first customer aircraft were Team and the fuelling specialists from Attard Services Limited is a Maltese headquarters of IndianOil Skytanking in Bangalore, successfully fuelled on Saturday Skytanking . They worked very family-owned company that has been We take a look at the subject from the perspective of which will help young children to flourish at school morning, including Airbus A321 and hard against tough competition to in operation since 1979, actively Marquard & Bahls and the implementation of Project and have the chance to develop and grow. involved in the handling of petroleum SPRING throughout the group, and we hear from products and associated services. The senior managers and employees of Skytanking on Indeed, we have an exciting time ahead of us; full of company is a leading supplier in the how they see change in their professional and chances, development, growth and, of course, Skytanking Management automotive, industrial, marine and personal lives. change. We will not be able to achieve all we want to Meeting 2017 aviation sectors of the Maltese achieve without the occasional frustration and market. In this edition we are extremely pleased to take an without having to overcome a few obstacles along – From March the 28th to the 30th, 2017, the senior group in-depth look at two of the more recent changes the way, but it will most certainly be worth it. management, consisting of the Managing Directors of Skytanking and affecting Skytanking; the expansion of Skytanking’s the leading supporting HSSE Project Manager of Marquard & Bahls, met New COO for Italy network resulting from the start-up of operations in I hope you will enjoy reading this edition of in Hamburg for its annual management meeting. During these two and Malta, and the establishment of Skytanking Ovenon Skytanking Life. a half days, the 14 participants talked about the requirements We are pleased to welcome Silvia joint venture in . Skytanking managers are expected to meet in the business and worked Cestola to the management team of intensively on developing a stronger business strategy for the entire Skytanking Srl in Italy. Silvia joined New technical and operational developments are group and evaluating the past years' group performance. Skytanking Srl as Chief Operating introduced to you by our Operations Support team in Officer on 20th March after a varied the Operations News section, including the new and distinguished career with Operations and Fuel Quality Control Manual, apron Paul Workman / Managing Director ExxonMobil in many downstream check-lists, the ‘train the trainer’ programme and Skytanking Holding GmbH and refinery roles. Silvia will report into-plane productivity. to Managing Director Roland Casali and will be responsible for the day- to-day operational business of Skytanking in Italy.

In the evening, the Skytanking colleagues indulged in good food IMPRINT Skytanking Life No. 14/2017 Published by Skytanking Holding GmbH, Koreastrasse 7, 20457 Hamburg, , and even a team cooking event. www.skytanking.com, Telephone +49-40-370 99 7454, Fax +49-40-370 99 7379 Email [email protected] Coordinator/Editor Sandra Weber Design raz design, Hamburg Print MediaDruckWerk Gruppe GmbH, Hamburg Published Two times a year

4 OPERATIONS NEWS OPERATIONS NEWS 5

 Operations News

We are good on check-lists – what’s next? New Skytanking Operations and In the past couple of years, some and flexible instrument that can devices with the new check-lists filling check-lists have been implemented by deliver spectacular results, gather system will be available for everyone, Fuel Quality the Operations Department to improve data quickly, and show trends and on request. Control Manual the performances and increase the analyses. level of control and safety on our We are putting our foot down towards operations. The project is not limited to field the future! The awaited revision of the Skytanking check-lists only though. Other Ops Manual has arrived. In the first The reason why check-lists may be paperwork and check-lists currently in part of 2017 the new Manual revision efficient in improving performance is use may be migrated to an electronic has been released. simple: when a task or a check platform in ATEX-certified Tablets make it easy to access the data involves multiple steps, it is likely to order to reduce There are two different options: paper and to analyse through a forget one or two and by ensuring, the timing for reporting system. copies and electronic ones, on PDF file. that any discrepancy of all the steps of analysis of the All copies are registered copies. The the tasks being checked are noted. data, reduce reason for this is not only to set a Each station will receive a numbered the use of control on the copies through the and registered folder. Even though the tool is easy and paper and be respective destinations, but also to efficient, when on paper, it has a limit: more eco- allow an easier tracking of reviews and analysis and/or sharing of the data is friendly. updates. In fact, paper copies will be neither efficient nor swift to carry out. updated through the delivery of the Actually the changed parts, as well as the electronic files will be replaced Easier consultation should be possible through a new set of To tackle this issue, the Operations project is for each assigned individual. tables of contents: analytical, by subject, and for all figures Team is currently working on a project about to face and tables. that aims to digitalise the main check- the testing The new Operations Manual is JIG12-compliant and includes lists (e.g. A-Z, Q-Check-List) through phase. Once more details about work procedures. Expectations are that The Manual will now include a number of standard an application installed on portable successfully the new manual may become a practical and useful operational forms too. We are looking forward to providing devices, providing an easy, powerful accomplished, reference for our operations in a way that it shows not only you all, on the basis of your requests, with the new what needs doing to comply with Skytanking and industry Skytanking Operations Manual soon. standards, but it also provides guidance on how work should be carried out. The milestones on which the project is based are:

• ATEX-certified Tablets, to allow the use of the device in most of our working environments; • The possibility to capture information by various media, allowing the attachment of images too; • A huge reduction in paperwork and consumption of time; • An easy-to-use interface, which allows to work off- [ MANUAL PICTURE ] line too and synchronise the data afterwards; • Easy access to data to analyse through a reporting system; • Compatibility with existing databases (incidents, audits, training, etc.). 6 OPERATIONS NEWS OPERATIONS NEWS 7

Andrew Barnes at the first Train the Trainers course The first-ever Can hydrant Skytanking Train dispensers the Trainers course refuel without

Skytanking Operations has now fully producing CO2? launched its online Learning Management System (LMS), and all Dream or Reality? employees will benefit from visiting and completing their allocated Different solutions have been training. Skytanking can ensure, and implemented and tested in the last give assurance, in an easier way that 20 years: full electric vehicle (UK), all employees have received the level static cart energised by solar panel of training necessary to develop the (US), underground refuelling required competence, wherever they station (SK), electrical turbine in may be in the world. the inlet fuelling pipe (GVA) … but should have the same level of trained and qualified as ‘Skytanking we continue to operate diesel The LMS is only one side of the training understanding, the Operations Trainers’, they can then cascade their dispensers on the majority of the management system, being theoretical Department wants to ensure that the knowledge and either train local European . and focusing on the knowledge delivery practical training given at site level is ‘Training Champions’ at their sites or aspect only, and our employees still proficient for everyone. To achieve even train everyone within their area It is actually impossible to imagine Great news for Skytanking: need hands-on practical training. this, the Operations Department will or region of competence. a full electrical vehicle that has a 5 fully automatic dispensers be asking the various assets and sites sufficient capacity to operate more will be built this year. It’s one thing to complete an online to nominate suitable employees to If you are interested in becoming a than 2 hours without to be reloaded training but completely different to become ‘Train the Trainers’ and to ‘Skytanking Trainer’, please speak during a period of more than 6 actually put PPE on and get physical invite these individuals to attend a with your Operations Focal Point or hours! with equipment on the field. practical training course, hosted and Line Manager to contact the Operations dispensers, and it seems that this option, although delivered by the Operations Department and appoint you for the The best alternative that Skytanking operates requiring significant modifications on the existing Bearing this in mind, and following the Department, in Q4 2017 at BRU first Skytanking ‘TTT course’. successfully at Vienna airport since several years is an fleet, is feasible. mantra of the LMS that everyone airport. Once they will have been 'hybrid version' that permits to move the dispenser to

the aircraft with the diesel engine, to charge the However, there are other options too to reduce the CO2 batteries during the transfer, and to stop the motor emission, without having necessarily to retrofit your

during the refuelling for a full electric operation. dispensers. For example, you may save CO2 through Best Practice Competition • a regular maintenance programme of the vehicles A similar solution is being tested at CDG, and some • a reflex to stop the engine when in stand-by The Skytanking Best Practice contest has been going ahead everyone can read them by going alternative manual methods are in operation at MUC. • an efficient dispatching organisation, with successfully, and submissions are varied and useful. Have to the Skytanking Sharefile site routes optimisation you ever wondered how the winner is selected? Well it's („ https://mub.sharefile.eu) and This improvement allows to save +/- 2000 liters of through a very fair process designed to avoid favouritisms look under ‘Operations’ and then diesel per year per vehicle, equal to 20-25% of the Actually, 5 fully automatic and 4 semi-manual among the submissions. Every member of the voting panel ‘Best Practice’ to see all of them. total consumption and works through the control of an dispensers are in operation, and 5 more will be built (Ops and HSSE) gets to evaluate the submissions and on-board computer (PLC) that manages the power use in 2017. complete a score card giving points for each of the following We can now tell you that the 2016 in function of the needs for platform movement, hose categories; HSSE Benefits – Cost Benefits – Originality – 2nd half Best Practice winner was reel rewind, recovery tank transfer and for all the It will take some time to adapt our fleet, but initiatives

Ease of roll-out. Scores can be between 1 and 10, and are submitted by Aberdeen, one of other consumptions of power during a refuelling that reduce our CO2 footprint are all welcome for our weighted as a percentage. Obviously the highest scoring North Air´s more northerly sites. (lights, hydraulic piston, deadman, …) future. submission will win the 6-monthly competition, but this The idea is to install a LED ice does not mean the remaining submissions are not good. warning sign that flashes when the temperature drops and A feasibility study has been done last year by Gösta Indeed, there are some fantastic ideas submitted, and ice likely forms, warning operators and drivers to take care. Möller to retrofit kits on the existing hydrant 8 OPERATIONS NEWS HSSE 9

 HSSE leadership Productivity

The Operations Department has conducted last year an in- Then the field observation of the into-plane activity at the depth analysis of our into-plane activity with the purpose to concerned location would bring to the identification of the identify possible ways to improve the efficiency, and real ‘defects’ which affect negatively the process. consequently the productivity, of the business. Finally the analysis would result in planning the actions to The study has been carried out through the DMAIC approach remove or reduce the identified defects. A negative balance from the Six-Sigma methodology to Define, Measure, Analyse, between costs of removal vs. the benefits of the productivity Improve and Control your business process. improvement for each defect may sometime bring about keeping such defect as structural, but at least better The project started with the definition of productivity knowledge of the limits of our efficiency improvements means for a business process in general terms and, would be achieved. Skytanking’s overall HSSE objective is to prevent all work accidents and specifically then, for the into-plane activity. The whole into- plane process has been dissected into basic tasks to Provided that the productivity is the reason for which we all occupational illnesses, avoid material damages and protect the environment analyse and measure activities by means of performance manage daily our operations, the main target of the project during our operational activities. indicators. The final step implied the identification of the is to change the approach to our into-plane business, potential ‘defects’ which may affect the productivity of the setting the conditions for the periodic control of the into-plane process in order to plan their elimination, or the efficiency of our activity and for a structured systematic reduction of their effects. analysis & measurement (KPIs and field observations) of The HSSE performance of our worldwide • Safety Improvement Conversations (SICs) our activity, for the continuous improvement through the locations is based on a living ‘Safety Culture’, which in turn • HSSE Audits and Management Review The analysis also resulted in the identification of those identification of defects and the planning of the actions to results from the personal safety ethics of managers and tasks which affect more significantly the productivity of the eliminate or reduce such defects. supervisors (‘leaders’), appropriate leadership styles and During the trainings, several new corporate HSSE standards into-plane business, both in terms of magnitude and exemplary leadership practices. In this sense, leaders were introduced, for example, the Golden Safety Rules, likelihood, allowing to achieve the ranking of the into-plane We expect that the study may bring about good results in should always endeavour to create HSSE standards of selected ‘leading HSSE KPIs’ (e.g. frequency of near miss activities in terms of priority for the improvement. terms of improvement of our into-plane processes, and excellence and set an example for others to follow. When it reporting or number of Spot Checks and Safety Walks), the certainly will represent the opportunity, within our comes to the implementation of basic HSSE requirements Just Culture Model or a procedure for Safety Improvement The huge amount of work has then resulted into a Report organisation for a deeper knowledge of our business. like, for example, incident and near miss reporting, the use Conversations (SICs) with the staff. which is now in the hands of our Managers for the local of personal protective equipment (PPE) or regular In addition to comprehensive presentations and intensive implementation. Of course the Report is not aiming to emergency exercises, the responsible managers and discussions, the participants had to pass two multiple apply the full study to each location as it entails a lot of supervisors always have to lead by example. choice tests with 15 questions each. The overall results of theoretical work which would not achieve practical and Against this background, Mark Dose (M&B HSSE Manager our Italian and Indian colleagues were quite positive. fast solutions as your operations deserve. Into-Plane & Retail) started a global HSSE leadership Within the first half-year of 2017, the HSSE leadership Into-plane process description training programme for the Managing Directors, General training will be organised for all other Skytanking The study is indeed meant to provide practical guidance Managers, Locations Managers and Functional Managers companies/regions. The training is also included in our to both better understand our into-plane business and (e.g. OPS, TECH, HSSE) of Skytanking. The first training web-based learning management system (LMS) as first to promptly identify practical solutions to improve the sessions in December 2016 were held for the management HSSE training module. efficiency. team of Skytanking Srl in Rome/Fiumicino and of IndianOil In practical terms, the implementation of the productivity Skytanking Ltd. in Bangalore. The two-day training sessions analysis would more practically go through a reverse were mainly focused on the following topics: approach. • Values, Safety Culture and HSSE Policy The optimisation would start from the measurement of • Golden Safety Rules the process (through operational and safety KPIs and • HSSE Organisation HSSE ones too, because a productive business cannot • HSSE Performance and Key Performance Indicators (KPIs) afford to leave HSSE out of consideration) to focus on • Compliance and ‘Just Culture’ the areas or tasks which may be affected by defects. • HSSE Communication Dr. Mark Dose (in the middle) surrounded by the IndianOil Skytanking managers • Site Observations during their first HSSE leadership meeting 10 NEW JOINT VENTURE NEW JOINT VENTURE 11

 We need to switch At the crossroads the‘ mindset from the current manpower to the Orient provider towards a professional service provider. Besides adding new airports and customers to our ’ The Turkish aviation industry portfolio, our main target will remain being the ITP has been undergoing a service provider at the new Istanbul Airport, which employees at the head office to handle HR, as well comprehensive transformation. is planned to be opened in 2018. as finance and operational activities. In conjunction with the rapid economic growth of Skytanking Holding is pleased the country, the Turkish aviation industry has been Despite some recent turbulences, Turkey has to announce its new joint registering a remarkable growth during the recent strong fundamentals that underscore its potential venture completion on 12th years. Turkey, which is the third largest country in for long-term economic growth. Turkey has started and positioned at the crossroads of Europe, to utilise its great advantages in the air transport August 2016 with the purchase and , has been one of the fastest sector. We are more than thrilled to be part of this From the left: Erol Taskir (Accounting growing markets of the world with a 12.8% CAGR enterprise and look forward to it's future of a 60 percent shareholding in Manager), Elif Murt (HR Manager), the new JV Skytanking Ovenon Zeynep Kubatoglu (HSSE Manager) (compound annual growth rate) in passenger achievements. and Baris Demirci (General Manager) traffic between 2005 and 2015. The Turkish Aviation Services (SOAS), which Behind: Noyan Batu (Operations passenger traffic has grown at a rate of 196% Director) and Eralp Ozbildirici (HSSE has Into-Plane and Storage services at & Operations Supervisor) from 56 million to over 166 million in the last 18 airports in Turkey. decade. As an attractive tourism destination, Turkey’s steady economic growth, young labour population and liberalised market are the main drivers of this impressive growth.

The number of people employed in the This new JV will handle ambitions. Entry into the Turkish The new airport of Istanbul is industry demonstrates the growing clout of around 800,000 m3 volume and Market will support Skytanking to planned to be the biggest airport in the Turkish aviation sector as well. The uplift over 100,000 aircraft annually. further expand its network in other the region once all the phases are number of people employed by the industry Here, Baris Demirci, our new regions around the world as a completed. This will be a big game was only 48,000. However, the last decade General Manager for Skytanking bridge between East and West. changer for all players in Turkey. saw more than a 100% increase in the Ovenon, gives us an insightful Entering the market before this numbers of people working for the industry introduction into the new market: Baris Demirci has been appointed completion is a big step for which has already exceeded the 100,000 as the General Manager of this new Skytanking Ovenon.’ mark. In 2014, the Turkish air traffic growth SOAS became operational as of company. Before joining the rate was 10.9%, which is a lot more than the 15th of November by taking over all Skytanking team, Baris worked for Our biggest challenge will be to world’s average (5.9%) as well as Europe’s ITP Service contracts that were the last 11 years at Shell Aviation shape the perception of the fuel average (5.7%). handled by Ovenon. Ovenon is a with an experience at both companies towards Skytanking local Into-Plane Service provider as operations and sales. ‘We have a Ovenon. Providing a professional The main focus for Skytanking Ovenon will be well as Aviation Lubricant very experienced team with more aviation service is a new concept in on delivering high-quality, safe and efficient Distributor. Skytanking’s new JV will than 50 years of Aviation knowledge Turkey, we need to switch the into-plane and storage activities at all 18 focus on ITP and storage activities between ourselves. Turkey has a mindset from the current manpower airports. Skytanking Ovenon does handle in the region. The new JV allowed very bright future regarding provider towards a professional operational activities for fuel suppliers such as From left to right: Zeynep Kubatoglu, Skytanking to enter a new market Aviation, and we are here to be a service provider. There is a huge Shell, OMV, etc. Currently, Skytanking Ovenon the HSSE Manager, Baris Demirci, with very strong potential and vital part of this growing business. potential in Turkey in aviation. has 48 operators working at the airports and 6 the General Manager, and Noyan Batu, the Operations Director for Skytanking Ovenon 12 NEW JOINT VENTURE NEW JOINT VENTURE 13

 Business Development On the Skytanking Ovenon joint venture Istanbul New Airport – a few facts Each project requires a solid amount of research to be done up-front to recognise whether it has potential. This was also the case With an estimated investment of €10.25 billion, by 2025. Employment will come in such fields as Istanbul new Airport is not only the largest ground services, , security, maintenance for Turkey, and it was clear that the Turkish infrastructure project in Turkey’s history, but it and repair, food and beverage. Around 100,000 aviation market offers many attractive will also generate thousands of jobs. According jobs could be directly created. Istanbul will be opportunities for an independent operator like Skytanking. to the recently published Istanbul New Airport one of the main beneficiaries of the new airport, Economic Impact Analysis, the airport could whose first phase is planned to be activated in provide employment for up to 225,000 people the first quarter of 2018. – By Christoph Clemens – Fuel farm

With this in mind, Skytanking’s business diligence and help us drafting the shareholder’s agreement, 300,000 m3 10 tanks 4,500,000 m3 development team paid one of the fastest growing aviation which was clearly the most difficult part of the project. Total size of the with 30,000 m³ Estimated annual markets in the world a visit in July 2015. However, at this stage we all agreed that the project was fuel farm each throughput more or less a question of time. Various meetings were lined up with local industry stakeholders including the new Istanbul airport operating To prepare the new joint venture for its upcoming company IGA as well as major oil companies like SOCAR operations, we held various interviews at the beginning of and BP. After two extensive days of meetings, we had May to fill the position of General Manager. When we first Istanbul Atatürk airport was the fastest established some good relationships with various key met Baris Demirci, he made a very good impression. He growing airport in Europe with an players in the industry. One of them eventually pointed us showed that he had a good background in aviation fuel with in the direction of a local company called Ovenon that had experience on the operational and sales side. He was also 8.2% growth in 2014 in terms of flights. Passenger numbers been awarded contracts for the provision of refuelling staff very motivated to be part of a new venture that’s going to for a number of jet-fuel suppliers in Turkey, including Shell, change the market. This is exactly what we were looking BP and THY Opet. for. Skytanking Ovenon Aviation Services (SOAS) officially came to life on 28th August 2016. Two weeks later, Baris A first face-to-face contact with Ovenon’s CEO Onur officially joined the company and has been in charge of More Facts Canseven was made during a second trip to Istanbul at the SOAS ever since. We are glad to have him on board and end of November, which followed an Expression of Interest hope he can successfully promote SOAS as the new sent to Ovenon some weeks before. After commercial preferred aviation fuel service provider in Turkey. We also } Serving 350 destinations worldwide discussions and an initial high-level due diligence process, appreciate the very professional work relationship with Mr 2018 Future } Supporting 150 airlines a commercial non-binding offer was made, which seemed Canseven, which has been commendable throughout the to be in line with the expectations of Ovenon. entire project. We look forward to working with him for } 6 runways 2,000 flights per day 3,500 many years ahead. } Main terminal building 1.3 million m2 90 million passengers 200 million After finally agreeing the heads of terms in March 2016, we every year appointed a Turkish law firm to assist us in the legal due 14 INFO & FACTS INFO & FACTS 15

 AviationFacts Fashion & textiles3 (in billion US$)

Fast fashion players already rely on speedy deliveries by air to ensure customers 621 get their hands on the must-have dresses and coats of the season. Typically, US$ According to the business portal air freight is 4–5 times more expensive than road transport, and 12–16 times bessVibes, about 2 percent of the more than sea transport. Fast-fashion brands aim to renew their collections 1.3 worldwide economy is reached through trillion the textile and fashion industry.3 almost every week, making other forms of freight impossible. 402

Sportswear3

1 Worldwide commercial shipment 186 174 182 189 153 160 167

35% value Only 1% of all 57 of goods worldwide goods are carried by air transport. Female Male Children Bridal 2015 2016 2017 2018 2019 2020 Fashion fashion fashion fashion 99% However, air $ cargo accounts for around 35% of the total value 1% of goods traded Airlines, total fuel spent4 globally. Transport per ship, train or truck, etc. Air cargo $ Freight distribution1 Made in China2 $ 1,528 26,051 $746 $ new airlines airlines billion 178 204 60% billion billion delivered operating in the industry 46% in 2014 world in 2014 revenue in 2014 40% 2011 2014

60% of goods were transported in special air cargo 54% of all planes while 40% of the goods are carried along on worldwide sold passenger airplanes. clothes come 54% from China 5 according to Estimates for 2014: market for maintenance, repair and overhaul the WTO. In 2015, 8.2% of the air 8.2% cargo freight were textiles.

According to the calculations from Seabury, 8.2% of the SOURCES $22.1 billion $12.2 billion 1) http://aviationbenefits.org/case-studies/fast- worldwide air cargo freight are textiles & fashion. Thereby Engine Components the fashion industry is just a little bit stronger compared fashion/ 2) Lufthansa Cargo magazine 'Planet', issue 02/2016 3) Lufthansa Cargo magazine $11.5 billion to the chemical industry (7.2%) and agricultural 'Planet', issue 01/2016 4) IATA Annual Review 2016 Airframe 1 machinery (4.8%). 5) Airlines International magazine, issue 08/2016 16 CHANGE MANAGEMENT CHANGE MANAGEMENT 17

 We need to cultivate Are you enormously and managed to ‘ a business culture In order to help Anke become a global leader in Schouten with this energy supply, trading and which embraces tremendous challenge in logistics. The way in which putting the right structures ready for the company collaborates and entrepreneurship and in place for change, Sophia organises itself has not the inquisitive child in Porcelli, former Vice evolved accordingly, President Finance for change? according to Mrs Anke all of us. Oiltanking Asia-Pacific in Schouten, CCO (Chief Change ’ Singapore, has been Officer) since February 2016, assigned since the 1st of Changes as chances who pointed out that we have July 2016 as Head of Change outgrown the way we work. Management Office to Marquard & Bahls in Hamburg. In her role, Sophia Porcelli is now coordinating the Project SPRING is a group-wide project Marquard & implementation process of Project SPRING. Together Bahls has initiated to structurally align the group with her dedicated project management team, she is No modern business needs to be functions with the needs of the businesses. The Project now structuring the change process, making it accessible reminded that it is operating in a period is addressing this transitional challenge and tries to to each employee. of rapid and possibly unprecedented introduce new and more efficient structures with the help of change management. Where it makes sense, Marquard & Bahls has now reached an internal change. However, it is one thing to M&B will harmonise and standardise more administrative consensus on how they want to structure the support acknowledge the need for change, procedures. Project SPRING recognises that while our functions, as well as how they want to interact and work quite another to do anything about it, size has changed, our systems and business processes with the business in order to achieve the strategic haven’t. From how we communicate to how we make objectives. Project SPRING will considerably reshape and still another to live with the notion decisions – we want to adjust the way we work to our the support functions as we know them today. that – as those experts say – ‘the only new scale and ambition. We want to enable our operating constant is change.’ What we are entities, freeing them from more routine tasks and To efficiently communicate the developments on Project helping them focus on valuable activities like entering fundamentally talking about is change. new markets and opportunities, and working on innovation – to remain competitive tomorrow. That is the real challenge!

Anke Schouten as sponsor for project SPRING ensures that the top management will react accordingly to the You win that big contract – congratulations!! Today’s successful companies are dynamic, adaptive, requested changes and enables the divisions or But wait — where do you put those new people? And evolving with the environment they thrive on and managers, if necessary, for concrete action. The how are you going to manage to comply with yet another welcome change. But that is certainly easier said than definition of the function of a Chief Change Officer set of reporting requirements? Or maybe your longtime done. Most corporations do not even share a clear could be summarised as follows: the permanent and beloved office manager resigns. That’s a big loss to definition of what successful change management looks questioning of established business models, the the company, but it also opens the door to bring in like. company processes, the way everyone works and someone with new skills. Determining the changes that the established company culture have to be need to be made is just ‘step one.’ Applying change management enables companies or analysed permanently under the aspect of generally organisations to deliver results on each change requested change. Since the transformation is Moreover, organisations are facing faster, more complex, more effectively and build competencies that grow the rather widespread throughout the group and more interdependent and more cross-functional change organisation’s capacity to tackle more changes at one tackles all dimensions of change, the CCO has than ever before. Being able to deliver results on time. to continuously observe and (re)evaluate the multiple changes allows an organisation to achieve their existing processes. From top left: Sophia Porcelli with her strategic vision and thrive in today’s changing landscape. Over the past decade, Marquard & Bahls has grown management team; Karin Kiesel, Caroline Bratton and bottom left: Sirka Hintze, Dion-Rene Hulsman und Gunnar Prante 18 CHANGE MANAGEMENT MEETING 19

 Skytanking D-A-CH General Management Meeting SPRING, a new in-house web platform has been launched risks and at the same time tolerating the uncertainty (and and provides information on the latest developments in the risk) are all aspects that need to be harvested at the connection with ongoing change management. The heart of a company, according to Prof. Peter Kruse, late platform is accessible at the following link: scholar at Bremen University and Change Management „ https://connect.marquard-bahls.net/project-spring expert. He believed that we need to embrace the risks and Back in November 2016, the uncertainty in the transitional process and tolerate it as Like in any change project of this size, it requires patience part of the process. Change is not possible without a real Skytanking D-A-CH General and collaboration from all divisions. The SPRING team has transition/shift. We need to cultivate a business culture Management Meeting took already finished the analysis and design phase and has which embraces entrepreneurship and the inquisitive child place in Berlin. The seventh started the implementation process. Along the journey, in all of us. the support and involvement of all employees is crucial to GM Meeting was now held the project’s success. Each employee has the potential to engage in a reliable from the 8th of November until and authentic development, but it is important to see the 10th of November 2016, So an exciting period lies ahead of us. It will be shaped by through the change processes and understand the our joint efforts to implement the new structures, transformation. The three main core principles that one day longer to discuss the processes and improvements. Our businesses and support underline a successful change management are: topics compared to the previous functions will move closer together, offering new comprehension, transparency and involvement. The years before. development opportunities for us all. We want to leverage employee that fully understands the ‘why’ of the change is the benefits that operative excellence will bring, such as able to cope with the ‘how’ much more easily (taken from common standards, processes and systems. Prof. Peter Kruse). The Skytanking D-A-CH group in Berlin at the meeting Nevertheless, it is important to realise that the We encourage everyone to support the exciting journey of The 26 participants travelled from all transformation in the meantime, from one level to another, transformation that we have embarked on as a company, Skytanking D-A-CH stations to the capital to take time goes hand in hand with ‘a little bit’ uncertainty. This and to embrace the changes and opportunities it entails. to discuss various operational issues that came up transformation means leaving one stable structure for a during the year. Additionally, colleagues from M&B, such JIG, HSSE and PPE and further the newest development in new structure, and it often entails transition of Feel free to email the Project SPRING Team any time as Sabine Beckmann, the HR Manager, and Mark Dose, our operations. On the third day, the meeting’s emphasis was organisational (in)stability and fluidity. We have to keep in should you still have any questions, concerns or ideas: HSSE Project Manager, attended the meeting, and our this on the overall HR and Skytanking’s group development mind that success stories of entrepreneurs are „ [email protected] year’s special guest has been Luc Maes from Brussels. within the Marquard & Bahls group and its ongoing projects. always told backwards. Regardless of the additional timeframe, the various topics The group activities in the evening were filled with diversity We somehow forget that the COMMUNICA very quickly filled the agenda. The first two days focused and fun. Our managers competed at the longest go-kart CHANGE MG instability and the challenges OFFIC on technical related topics such as operations & HSSE. The track in Berlin with 752 metres and up to 80 km/h quick. HR that come with the success group were able to discuss issues regarding aircraft design, E INSURANCE story are an essential part E After an exciting two-hour race, Andreas Schulz TION of that change. Cultivating T (Operations Manager for ) took curiosity while taking the lead and won the race. Afterwards all colleagues indulged at the buffet with a few CORPORA GROUP FINANC IT S TE drinks before heading back to the hotel for next TRA TEGY PLEDGES day’s meeting.

2017 C & OMPLIANCE The time went well too quick, and not every EXCISE CUSTOMS INTERNAL AUDI The interactive topic and challenge of the daily business could graphic in this post be thoroughly engaged in. Hence, it had been combines all of these 14 entries, agreed to have specific groups in the future that CILITY MGT totalling 40 goals. FA T can discuss various topics in greater detail, such

L E G A as tank farm logistics or ITP. The next General Meeting in November 2017 will most likely be as L HSSE versatile and interesting as this one. M&A 20 OPINION OPINION 21

 C H A N G E Christian Guth, Into-plane Manager, ➊ How do you define change, whether in work or personal life? ➊ All in all, something in your ➋ Why is change important? environment changes, and the way you ➌ Why is change so difficult? Or why is it difficult to implement change? operate also has to change. For example, you are married now, so you have to eat ➍ What factors make change easier or harder to implement? your dinner with a knife and a fork, or you ➎ What and when was the last time you changed something? Please give us an example. got some new refuelling equipment, and everyone has to be trained how to use it. ➏ Where and when do you have the best ideas for change? Giovanni D’Andretta, ➋ Well, if we do not have any changes, Brian Watson, Airport Manager - we would still be riding horses or living in Regional Manager, UK caves. Roma Fiumicino ➌ Not everybody likes improvement. ➊ I define change as something that Some people believe you should never takes me out of my comfort zone, Chris Smith, General ➊ When I think about change, I like change a well-running system. whether in my work or personal life. Manager, Stansted to use a phrase of Alvin Toffler: ‘Change is the process by which the ➍ It is easier if you talk to your people ➋ Simply because everything has to ➊ I see change as something future invades our lives.’ (or to your wife), try to get some change eventually. physical or mental that needs adapt understanding of how the change will ➌ The majority of people dislike to thrive. ➋ To grow, to evolve, to improve, improve the company (or family life). If change and are happy to continue to succeed, to find the right personal you change something and then ask for ➋ It helps to challenge complacency. doing things the way they have always dimension in a world that will understanding, it can lead to a hard fight. You should always be compelled to been done. Just because something certainly change. Change is an If you have to make a change, for example self-evaluate and learn from new has always been done that way, then absolutely natural and inevitable because of JIG, and you ask your people experiences. this is seen as the right or correct way. process of the life cycle. for ideas, it is easier to implement new My experiences have shown that if ➌ People fear the unknown. ➌ I think that change is difficult things because it is not an order anymore. Michele Anello, Sven Truyers, people do not understand what the ➍ It’s a brave move to make because leaving the known for the ➎ New ideas come all the time from JIG, change is along with the impact and Operations Support changes. I feel change is easier to Engineer, Brussels unknown, unless you are brave employees and contractors, so we are benefits, they will resist the Analyst, Rome accept when you’re not alone. enough, is not rational, and it is always changing. Fuelling vehicles which implementation of change.

➊ For me, change is about improving inherent in human nature to avoid can stop the engine during refuelling to ➎ I moved positions from an into- change. ➍ Easier: By understanding that the ➊ As an inevitable process, sometimes aspects of life. save diesel is one of the changes we are plane operation to a fuel storage and majority of change is good and not searched for and other times imposed by implementing, for example. hydrant location. ➋ It improves the quality of life. ➍ Many factors can help to make bad. Good planning & communication. need, that tries to move forward and change easier, but first of all, we ➏ During meetings or in the afternoon Reviewing and looking back to learn improve. ‘To improve is to change; to ➏ Ideas start small, normally on my ➌ It takes energy and time to change should be aware that not all change after work. Some ideas come like small lessons for the next time. Harder: be perfect is to change often.’ – Cit. drive into work (I was going to say, habits and ways of thinking. leads to improvement, but to bubbles. I have a pen always near me, so I Tension makes change harder. The Winston Churchill after a nice beer J). ➍ Time is a big factor I think … improve, it is necessary to change. can quickly write down my thoughts and unknown lack of understanding of Sufficient time makes it easier to ➋ No change = no improvement (or ➎ Every day I try to change ideas …. because after a while they are what the change is. Resistance by implement change, while lack of time at least, no attempt to improve) something to avoid the error of the gone. others to change. does the opposite. day before, but two truly radical ➌ I think, you may summarise it in ➎ I changed my lifestyle for the changes were moving my job and one word … uncertainty. Many people, ➎ Currently I’m trying to change my better and took up cycling. Now I family from Naples to Milan three including occasionally myself, feel eating patterns into even more healthy cycle most mornings and feel better J years ago, I became a father last uncomfortable with uncertainty, and ones . for it. Guess what? The positives year. The recent period of our life they may try to slow down the change. ➏ During relaxing moments: (feeling better, more energy) outweigh has been full of changes! the negatives (cold wet winter ➍ If a change is well planned, shared holidays, a walk in nature … Honestly, during my daily work … mornings). and discussed with all the involved ➏ Our business is constantly moving. parties, it may help to make ➏ Probably when I am travelling as

implementation easier. that is when I do all of my thinking.

➎ It’s a work-in-progress change … trying to stop eating junk food.

➏ When I’m relaxed and inspired

22 CHANGE CHANGE 23

 Are we ready ‘A routine is not bad in itself, and in our business it helps to for a fresh breeze of change? prevent failures, while changes are more difficult to control.’ Change Management seems to be a long-time favourite in the business world. Companies face changes and challenges every day, from all directions, large and small. Change is not inherently good or bad; in fact, For me, change is about thinking differently, being in many cases it is probably a mixture of both. Whether the glass is half innovative and looking at the things from a different angle even though we believe we are already doing things in the empty or half full, it is certainly always a question of perception. Here, best way possible. It means challenging the certainties of we introduce four different perceptions on change coming from four our industry without losing sight of the need comply of Skytanking’s senior managers. with the expectations of our stakeholders.

I read a statement by Jack Welch that said, ‘If the rate of change on the outside exceeds the rate of change on the inside, the end is near.’ In everyday Skytanking has to change the way it works life I see that we need to change to keep up with ‘ the natural evolution of things around us. and particularly anything that prevents us Some people resist any change that affects their from achieving our goals. daily routine or well-functioning organisation. A ’ routine is not bad in itself, and in our business it helps to prevent failures, while changes are more difficult to control. But sometimes it Marco Di Mario, For me, change is simply a fact of life. The whole universe is would be more productive to use the energy Vice President Operations in a permanent state of change; the seasons change, we get involved in resistance, simply to control the change older every day, new technologies come and go. Business itself so that things would go better. change is just a subset of this; competitors come and go, the market goes up and down. We just need to have answers to Poor understanding of the change and the need for the changes affecting our business. It is our job to absorb all change are key factors that increase resistance to the change around us, with the uncertainty that it brings, change in a company. and to plot a course for the company through it. The company may get tossed around by change, but we should always be Surprisingly I experienced that a lack of time can make a change easier: sometimes the heading to a goal that people can see and can support. sense of urgency may facilitate the change process which can get stuck in excess planning and forecasting. Finally, open dialogue, transparency and trust are all essential elements in Our shareholders have asked Skytanking to grow promoting change. considerably in the next few years whatever external changes are going on around us. To achieve that goal, Paul Workman, Skytanking has to change the way it works and particularly Managing Director, Skytanking anything that prevents us from achieving our goals. People like some certainty in life, and change always Sometimes the sense of urgency may facilitate brings a hint of uncertainty; we cannot see ourselves in 5 ‘ years from now, we cannot see if we will be successful or happy, and whether we made the right decisions. the change process which can get stuck in excess

It is easier to implement change if we have a shared goal that we can agree on and if we can remove as planning and forecasting. much uncertainty as possible. We should make sure the change indeed leads to progress and deal honestly ’ with change that does not go well. 24 CHANGE CHARITY 25

 Business Development is, by definition, all about change Charity project – support because our primary role is to grow the company. We are constantly working in new markets and with new commercial set-ups, cultures and teams. In particular, acquisitions mean integrating new teams into our of local primary school group and merging different corporate cultures.

By nature, most people don’t like to step out of their comfort zone. Change means moving away from what we know today in IndianOil Skytanking is proud to support numerous charity projects around terms of organisation, scope, markets and processes. Often, the country. The new charity project is the financial support of a primary changes don’t work straight away because organisations don’t school near the Bangalore Airport. see the rationale behind it or merely lack the resources to do it well. It all depends on the commitment, support, communication and flexibility of the management and the involvement of people at all levels in the organisation. With effect from April 1, 2014, every Act and to provide aid to the school for assisting the As the only certainty in life is change, change should be company in , private or public limited, which either education of the underprivileged, IOSL decided to build perceived as a natural phenomenon that creates opportunities has a net worth of Rs500 million or more or a turnover of the additional classrooms and allied facilities. rather than obstacles and threats. By setting up a culture of Pieter Van Espen, Rs1,000 million or more or a net profit of Rs5 million or change that is flexible and adaptable, and hiring the right Vice President Business more needs to spend at least 2% of its average net profit IOSL had entered an MOU with the Government Education people or coaching existing staff, we can create lasting change. Development for the immediately preceding three financial years on Department – Devanahalli on 29th March 2016. corporate social responsibility activities. Since the Accordingly, they constructed a new classroom, dining Company’s net profit is more than Rs5 million, it is being area, reading room, kitchen room, toilet block for boys Change means moving away from what we know today in covered under CSR rules. and girls and a stage in the school premises. At the same ‘ time IOSL has taken up minor repair works of the existing terms of organisation, scope, markets and processes. To comply with the Companies Act, 2013, and the rules school building and its complete painting, as well as wall ’ made thereunder, subsequent to approval of the Board, write-up activities. IOSL has successfully completed this IOSL has started searching for the suitable projects in rural education development project during February and around Kempegowda International Airport – 2017 within the target range. Change means being able to adapt our services to external changes, Bangalore. The Company identified the Government whether it is the market, the scope of services, country-related legislation, lower primary school at Yerappanahalli village of On 28th February 2017, the completed school was industry standards or competitors. It can also involve internal changes in terms of Devanahalli Taluk of Bangalore Rural District. handed over to the Education Department authorities. strategy, priorities and organisation. This requires internal processes to detect, This gesture of IOSL has been very much appreciated. register and implement changes, while keeping all staff in the loop. For example, The Yerappanahalli village has a very low literacy. People Few photographs of the occasion are attached for regular meetings with Business Development, to review upcoming projects and are accustomed to customary agriculture, floriculture publication on the Skytanking website. new markets. and horticulture for their livelihood, and A recent example of change involved a true paradigm shift: creating generally the awareness within the team that Engineering should be a means to an education is not end, i.e. changing the approach from pure technical excellence to a given importance. value-adding contributor to Skytanking’s growth. In order to meet the provision of It is important to create an environment where proposals for change, the Company from the staff or coming from the top down, can be appreciated and supported. I often use one-to-one or group meetings to re-explain why a particular change is needed, and I allow people to make suggestions in the implementation of change, which boosts their involvement and support. Staff will believe in change if the organisation remains interested in their development and Bart Kinnaert, growth, which is their own personal change process. Head of Engineering The proud IndianOil Skytanking CEOs at the opening ceremony 26 START-UP START-UP 27

A successful start-up thanks to the support of our Operations Manager Luc Maes

provide refuelling services at the airport. But nine months of Christoph Clemens, Business Development dedicated contractual Manager next to the aircraft negotiations admitted Skytanking to successfully reach an agreement with Enemed in September 2016. This allowed We had a great team without which it would not the new joint venture to now find have been possible to make this happen. Many suppliers that could use the installations to bring new thanks especially to the Italian team who has products to the airport and agreed to temporarily move to Malta in order to thereby finally create a 660 days - that’s the number of days between the dates that Skytanking competitive environment at MIA. help us get everything started. received first the tender documents and the successful start-up of into- A couple of months later, in plane fuelling operations at Malta International Airport on April 1, 2017. January 2017, the Board of the new company Skytanking also assist us by making some of their staff available. April Limited then reached a decision that time has come to 1 eventually worked out perfectly with seven successful make the physical start-up of the operations. Given that refuellings and no delays. In the meantime, Skytanking various airline contracts were to be renewed as from April has managed to secure additional customers already and 1, it was decided to go for this date. Although it was a is preparing for the next trucks to be sent to Malta to be  rather short time frame, Skytanking’s team managed to prepared for the future. Ready for take-off take care of all commercial and operational issues that came up along the way. With the support from our Italian colleagues who agreed The first two into-plane Malta is a rather small island and covers ASL, Skytanking Holding GmbH decided to form a to initially rent out fuellings were accomplished successfully. just over 316 km² with a population of just fewer than 50:50 joint venture company called Skytanking Limited two of their trucks 450,000, making it one of the world’s smallest and for the purpose of bidding on the tender. to the new most densely populated countries. Despite the rather operations and small size of the island, Skytanking was able to find a After spending weeks to prepare a solid bid, Skytanking reliable and knowledgeable partner to bid for the handed in an offer in July 2015 at the Malta International tender of the second into-plane service provider in Airport (MIA) head offices. Six months after bid Malta. submission, Skytanking then finally received the letter of acceptance by MIA. With this in hand, the new joint Attard Services Limited (ASL) is a Maltese family- venture had set the basis for any future commercial owned company that has been in operation since 1979, discussions and immediately started to coordinate actively involved in the handling of petroleum products itself. But what distinguished this tender from others and associated services. The company is a leading was that an agreement had to be reached with Enemed supplier in the automotive, industrial, marine and Company Ltd. for the usage of the country’s on- and aviation sectors of the Maltese market. Together with off-airport storage and fuelling installations in order to 28 WELCOME WELCOME 29

Baris Demirci, Tanja Popovic, General Manager Assistant Business  Skytanking Ovenon Development in Brussels Welcome Please introduce yourself: My name is Baris What is your name, age to Skytanking Demirci, I am 42 years old and nationality? Tanja and Turkish. I am the new Popovic, I am 30 years old, CEO for Skytanking Ovenon Belgian/Serbian. Where in Turkey. How did you do you work? I am the come to the aviation Executive Assistant for Mathilde Lastra, HR Manager for Skytanking CDG (fuelling) business? For the past 11 years I Business Development at Skytanking Holding, have been working for various companies in at Brussels office. How did you come to the Who are you? My name is essential to help the growth of business by respecting various roles in Sales and Operations such as aviation fuelling business? I have worked in Mathilde Lastra. I’m 34 and I’m values and the people who make it up. What has Shell Aviation. How did you join Skytanking? a public sector for 3 years and was considering French. What is your job: I surprised you the most since starting? Refuelling Once Skytanking Ovenon JV was established, I to switch to a private sector just at the time work at CDG airport as HR of an AIRBUS A380. What do you find most went through an interview process. What does when the position within Skytanking was Manager. How did you come to interesting about the aviation business? The your job involve? The main objective is to grow advertised. The opportunity in an industry the aviation fuelling incredible logistics of trade. As a passenger, we do the business in Turkey with new clients and completely unknown to me sounded very business? I was contacted by a not consider the entire logistics that goes on at the airports to enter. The aviation market is still exciting and challenging, and so I took the recruiter while working in the airport. Your challenges: Using a new eye in this growing in Turkey, and as the single pure service chance. I joined the team in November 2016. automotive industry. The profession and the process to be critical and be able company in Aviation ITP, we try to secure our What do you like about your job? I like this meeting with Olivier Duquesne to propose new solutions. Your motto in life: Do current position and grow with upcoming projects job because it gives me the opportunity to and Ludovic Zermani determined my choice. I not sacrifice urgency to the essential.Your hobbies: such as the new airport of Istanbul. HSSE is the learn, it is versatile in its nature and because of started on the 2nd of January 2017. What does Spending time with my 4-year-old twins. I am an number one priority for all our staff. I try to grow the very positive working environment. The your job involve? As an HR business partner, I active woman, passionate about my job, and I am the HSSE culture in the company. What do you first things I noticed and which impressed me have to develop and maintain a high level of skill lucky to have had a girl and a boy in a single time. like about your job? The Aviation market in the most were openness, politeness and and motivation to increase human performance. In another life I would be … a stage designer, as Turkey is very dynamic, therefore there are many professionalism of my colleagues which appear There’s no daily routine in this job, and that’s what I Es Devlin who works as well for hip hop music developments that we target to achieve. These to be constant in their everyday work. What do like. I like being at the heart of the business. HR is concerts as for very classic operas or theatre plays. targets require a lot of human interaction and you find most interesting about the aviation stakeholder management, and as a result I need business? Looking from a perspective of the to be more active and on the ground rather than Business Development department, the most at the office. We have a very energetic team, and interesting thing about the aviation business is Silvia Cestola, COO Skytanking SrL that makes my job a lot easier. My challenges at its extremely international character. I am still the moment: As a professional service company, learning more about existing procedures and Please introduce yourself: I am Silvia Cestola, 48 years business development strategy we need to educate fuel suppliers that we are not practices and get familiar with terms used in old, Italian and the new COO at Skytanking Italy SrL. for ST Italy. Characteristics a competitor but a supporting company where we the aviation fuelling business. Your hobbies: I How did you come to the aviation business? I used to you value: Trustable, committed, can add value to their operations. As this concept love to play basketball and spending time be a former ExxonMobil employee working for the aviation focused on objectives. Motto in is new in Turkey, our approach is still not outside with my kids. Your family life: I am operation business. I joined Skytanking on 20th of March life: I can get what I really understood very clearly. Your hobbies: married, and we have a 4-year-old daughter 2017 as the COO Italy. My job involves: I am the Chief believe in. My hobbies: I used Travelling, scuba diving and movies are my and a 20-month-old son. Things you could Operative Manager of ST Italy responsible for day-by-day to dance tango, but nowadays hobbies. My family life: I have been married for not live without? Family, humour and the operations, safety, maintenance, projects, and of course, my family life with children takes 17 years, and we have one daughter, 12-year-old, summer. people involved. What do you like about your job? It is up most of my time. Sailing is and a son, 9-year-old. I love spending time with dynamic and challenging, but the best is the relation with also one of my passions, I try to them, travelling, going to movies. As both of my my team. Interesting aspects about the aviation go sailing whenever possible. Things you could not live kids are into sports, we practice a lot together, business: Multiple actors in the game. Current without: Family, work (that I love, too), the sea. Family especially basketball and volleyball. challenges: Getting higher efficiency while focusing on status: Married with twins, 15 months old. In another safety and customer care. The development of the life I would be … A MAN, then life is easier! 30 TECHNICAL OUTLINE TECHNICAL OUTLINE 31

 Enabling devices are one of those protective What is a measures that cannot be readily classified History of the as a safeguarding device because they do Deadman Deadman? not proactively prevent injury. However, like The term 'deadman' comes from the device any emergency stop, the Deadman may that the railroad allow an operator to avert or limit harm. locomotive builders The purpose of the Deadman system developed in the is to enable the operator to stop the 1800s. Back in those fuel flow quickly and easily in an days, locomotives were fired In the summer, the possibility Summary by coal or wood to heat the of a heat exhaustion or even emergency, and to stop the flow boiler and generate steam. The heat stroke could possibly be a Enabling devices are one of automatically if the operator is incapacitated. engines were usually attended cause of a heat stroke for both those protective measures that by two men, a fireman and the men. The danger that both cannot be readily classified as engineer. operators faint while the train a safeguarding device because was moving was the reason to they do not proactively prevent The motion of the engine was develop the hand switch to injury. However, like any regulated with two valves, one prevent further fatalities. emergency stop, the Deadman that provided the forward/ Since the speed valve was may allow an operator to avert The Deadman valve is also normally used for starting fuel flow. reverse selection, and a long normally set in one position, or limit harm. Which makes it So that high pressure and severe surge are not suddenly imposed on the lever with a ratchet mechanism the train could continue with more of an enabling device is aircraft, the effective opening time from commencement of flow to full flow that controlled the speed and the unconscious crew or worse. the so-called ‘complementary has to be higher than 5 sec (3 sec if flow < 2,000 l/min). The closure time braking. The ratchet allowed After some terrible accidents protective measure’ which is must not be so fast (2 to 5 sec), otherwise this would result in excessive the engineer to set the valve in the designers came up with the an emergency stop. It would upstream shock pressures which could damage other equipment on the one position and have it stay ‘deadman’ control. Basically, probably be more appropriate vehicle or on the aircraft. steady. As long as the boiler the operator would be required to call the hand switch a ‘Live- was producing sufficient steam, to maintain a device in a Man switch’ since it prevents On refuellers, the Deadman should operate on the downstream side of the the engine would keep on certain position in addition to injuries in the first place. delivery pump (in-line valve in general). In hydrant systems, the Deadman rolling. The locomotives the speed control; otherwise, Features control shall, where possible, activate the valve closure upstream of the occasionally had problems with the brakes would be applied. • Stainless Steel Lever hydrant dispenser inlet hose (pit coupler in general). Where cordless carbon monoxide building up in Deadman systems are in use, the operator shall remain within 20 metres the cab, causing the engineer • Fuel resistant switch Below you can see the housing of the fuelling vehicle during cordless Deadman operation. Any movement to slip into unconsciousness standard Deadman hand • Operating temperature outside of this zone or line of sight within this zone requires the operator and sometimes even die. switch assembly. range minus 40 °C to to release the Deadman and stop fuel flow. As long as the carbon 10 105 °C monoxide did not 1 • Max voltage 100 Vdc On all new pressure fuelling vehicles, the Deadman system shall be affect the fireman, the 9 8 5 • Max switching current designed so that it requires the periodic activation by the operator, with a engine could be Use cable ties to achieve Wrap up completed assembly 0.25 amps predetermined time interval, to continue functioning (not to exceed two stopped. strain relief and secure with a cable tie • Enclosure protection minutes), otherwise the system automatically shuts down the flow. to IP67 Deadman systems may include an override feature that allows the operator • Shock rating to 100 G to complete a fuelling operation in the event of a Deadman failure. Where fitted, the preferred override is a push button type that requires the 11 6 7 operator to push and hold the button in the depressed position to maintain 3 2 4 Cable length to Fit 6.35 mm I/D, 17.6 mm O/D fuel flow. If not of the push button type, the override switch must be sealed. terminal block: approx. 30 mm plated washer under nut 32 ANNOUNCEMENTS

 Skytanking Announcements

 Miniatur Wunderland  One-man nightshift at STR

Since September 2016 Skytanking is co-operation On the 3rd February 2017, a partner with the largest model railway in the world Boeing 747 from Hannover landed called ‘Miniatur Wunderland’, one of the most earlier than expected at Stuttgart successful permanent exhibitions in Northern airport for a quick refuelling before Germany. Our Skytanking logo is now visible on the it continued on its way to South tank storage of the airport model. The entire Africa. The initial plan was that the exhibition space comprises 1,490 m2 with 9 different next day’s early morning shift areas. The total construction period for the railway would refuel the B747, but the exhibition took 760,000 working hours, construction crew asked for an earlier start. So, cost of 16 million Euro and 360 staff members. our night shift fueller Oliver Miniatur Wunderland has a total of 15,400 metres of Weitzmann started to fuel. The tracks with 1,040 trains and over 10,000 wagons. first 40,000 litres of Jet A-1 were fuelled by 23:09. He then Next time you are in Hamburg near Miniatur continued refuelling the Jumbo until, by 02:17, the aircraft was Wunderland, you should go and enjoy this magical filled up with 141,000 litres. After the aircraft was fuelled, four model railway exhibition. empty into-plane tankers had to be reloaded. By 04:30, when the early morning crew arrived, the B747 was ready for take-off, and all four tankers were loaded and ready for the morning wave of customers. Our colleagues were quite impressed by Oliver Weitzmann’s one-man accomplishment – the entire procedure to refuel the aircraft and reload the four empty tankers took one person 5 hours. As the Stuttgart General Manager Thomas Stitzl commented, “it was a typical Oliver Weitzmann action; flexible, innovative and a little bit crazy. Most other operators would have left the apron to avoid such a situation, but Oliver Weitzmann

Our company logo can be always seems to thrive on the challenge”. Congratulations to Mr seen at the airport display. Weitzmann on his outstanding commitment!

launch uses a new and using a phrase from our safety personalised slogan, policy statement to emphasise our ‘I am safe2go’ and commitment to safety. The ‘We are safe2go’. campaign certainly refocused The new campaign everyone on the importance of has been welcomed safety. We also issued new security with tremendous pass lanyards with the ‘I am North Air launched new ‘safe2go’ enthusiasm by our employees at safe2go’ message and will be messages in February as part of each North Air site. Each station having further themed campaigns the 2017 HSSE improvement plan. agreed to signing up to the safe2go around the new slogan in the near North Air has always used safe2go commitment poster, each one future. as a key HSSE message, but this re- signed by their CEO David Atherton