2017 Iata Strategic Partner Special

AIRLINES INTERNATIONAL

INTERNATIONAL IATA STRATEGIC PARTNER

IATA STRATEGIC PARTNER SPECIAL 2017 SPECIAL A guide to aviation industry suppliers 2 017

Headline sponsor

P01 OFC-64 OBC IATA SP Guide 2017_Front_Covers_v1gh.indd 1 28/03/2017 08:08 Energising Skies

Bharat Petroleum Corporation Ltd. Aviation Business Unit Plot no. A-5&6, Sector-1, Noida (UP)-201301, India Phone No. 0120-2474480/82 Fax No. 0120-2474481/83 www.bharatpetroleum.in email : [email protected]

P02-05 IATA SP Guide 2017_Contents_Foreword_v2.indd 2 28/03/2017 08:09 IATA STRATEGIC PARTNER SPECIAL CONTENTS

06-07 Help shape aviation’s future: The IATA Strategic Partnerships program helps bring suppliers’ wide-ranging expertise to the world’s airlines 08-09 A global market: Aviation’s worldwide reach is captured in this infographic 10 -13 Get the most from your strategic partnerships: TIps for developing and managing relationships with partners 14-17 Q&A: Airline proﬁ tability is on the up again. What developments can airlines make and how can they sustain and build their businesses? 18-25 Company proﬁ les: JR Technologies, Mainami Kuko Service Company, Teijin Aramid, Narita International Airport Corporation 26-62 IATA Strategic Partners: Listed by area of aviation expertise

Headline sponsor

PP02-0502-05 IATAIATA SSPP GGuideuide 2017_Contents_Foreword_v2.indd2017_Contents_Foreword_v2.indd 3 228/03/20178/03/2017 08:0908:09 P02-05 IATA SP Guide 2017_Contents_Foreword_v2.indd 4 28/03/2017 08:09 FOREWORDS

A FORCE FOR GROWTH ALEXANDRE DE JUNIAC, Director General and CEO, IATA

viation is the business of freedom improving the passenger experience, and and that business spans a tremendous modernizing distribution. Arange of innovative companies and IATA’s Strategic Partners have played organizations who are committed to enhancing key roles in vital industry programs such air connectivity and giving passengers the as Simplifying the Business initiatives, New freedom to explore, trade, study, and meet Distribution Capability, Fast Travel and more. loved ones around the world. These transformational projects can only be The IATA Strategic Partnerships program achieved if the aviation value chain is aligned. is a platform for industry collaboration that I extend my thanks to the 420 Strategic brings together many of these businesses. This Partners for contributing so much to our industry. Strategic Partners Guide has been produced Together, our work is creating more value and to proﬁ le those organizations that see the value making aviation an ever safer, more secure, in working with IATA and its members to help efﬁ cient and sustainable industry. drive industry change. For 26 years, the Strategic If you are not yet an IATA Strategic Partner, Partnership community has worked alongside I invite you to join us. The thought leadership the IATA membership to address aviation’s provided by our partners is an essential part of most pressing issues—including safety, security, our work for a stronger aviation industry.

DELIVERING EXCELLENCE GEORGE KHAIRALLAH, President, JR Technologies

ur industry is poised for a fundamental differentiation and increased passenger loyalty. change in distribution technology, Speed to market is also critical, agility to O driven by an unprecedented change system components or integrate them requirement for agility in airline product with other components is a must, and full modeling. The issue is not that airlines must supplier control over what is offered, ordered, adapt to change, it is rather that airlines need delivered, and paid, is built into our systems. to predict and deliver what each passenger JR Technologies does not work alone. needs at the right time and the right place. We have partnered with several major players Here at JR Technologies, the core principle in our industry to deliver everything from pricing, underlying all of our product development, to NDC-enabled retailing, to payment solutions. is that in order for an airline to maintain and Partnering with JR Technologies will give increase its revenues, the airline must shift you access to the best problem-solvers in our its focus towards a retailing strategy giving industry and a coordinated approach to your it access to new revenue streams, brand NDC transformation.

P02-05 IATA SP Guide 2017_Contents_Foreword_v2.indd 5 28/03/2017 08:09 IATA STRATEGIC PARTNER SPECIAL

HELP TO SHAPE AVIATION’S FUTURE The IATA Strategic Partnerships program helps bring suppliers’ wide-ranging expertise to the world’s airlines

areas, its objectives were to pool LET’S GROW TOGETHER resources and expertise, support IATA and its initiatives, and assist in the Strategic Partners are the only development, implementation and non-airline businesses to have the promotion of industry standards. opportunity to attend the IATA AGM Today, SP has grown into a and network with the CEOs and top managers community of more than 400 partners of our member airlines. I urge you to investigate worldwide, sharing ideas and the potential of this unique program and forge collaborating to improve aviation new and effective partnerships for a safer, more practices and technology. profi table and more sustainable aviation industry. This forward-thinking program focuses ALEXANDRE DE JUNIAC, IATA Director General on more than 40 areas of involvement, and CEO. covering a comprehensive range of industry activities. Members contribute to the efforts ATA, the International Air Transport of more than 100 work groups and task Association, is the trade association for the forces. This collaborative force has greatly Iworld’s airlines. IATA represents 265 airlines enhanced the quality of IATA standards over — this equates to 83% of total air traffi c. We the years. Initiatives developed in conjunction support many areas of aviation activity and with Strategic Partners have delivered help formulate industry policy on critical issues. countless operational effi ciencies and safety We do this with a unique global approach enhancements for airlines. rooted in nearly seven decades of history. Strategic Partners have also benefi ted, A quarter-century ago, there was little formal receiving intelligence on key opportunities dialogue between the airline industry and its by participating in workgroup and task force service providers on the issue of setting vital discussions. Creating a forum for cooperation industry standards. has been a win-win solution for all stakeholders. IATA recognized this untapped potential, IATA and its Strategic Partners continue to given that suppliers represented a vast reservoir work together to forge a stronger future for the of technical knowledge. air transport industry. In 1990, IATA and nine founding members The IATA SP program is your opportunity to joined forces to create the Strategic Partnerships have a stake in shaping the air transportation (SP) program. Focused on only a few strategic industry’s future. The program allows you to

P06-07_HelpToShape.indd 6 28/03/2017 08:10 STRATEGIC PARTNERSHIPS

contribute to the development of innovative international thought leaders and decision- solutions to industry challenges, and get an makers insider’s view of aviation’s strategic plans and Staying abreast of industry trends play a role in their implementation. Positioning your company as a supplier As an IATA Strategic Partner expect to drive of choice policy and effect real change. Help to lower the industry’s impact on the environment, improve Membership in the IATA Strategic Partnerships the passenger experience, increase airline and program provides much more than taking airport effi ciency, reduce travel-chain costs… part in various work groups, gaining fi rst-hand the opportunities are as big as the challenges insight into airline priorities and benefi ting from we face! exclusive access to important developments. The program also provides opportunities to As an IATA Strategic Partner you will: raise your profi le with potential new clients and Help defi ne the industry’s roadmap for position your company as a supplier of choice innovation to the aviation industry. In addition, you will be Contribute to standards improvement and recognized as a valuable supporter of IATA and development the air transport industry, giving you an edge Have a voice at the decision-making table over your competition. Be an active part of new solutions development and delivery Tangible benefi ts include: Share your expertise with other aviation Use of the IATA Strategic Partnerships logo on leaders and make your mark on the industry your website, business card, etc. A listing in the IATA Strategic Partnerships The IATA SP program provides an invaluable online directory platform for members to collaborate with other The posting of your press releases on the IATA aviation leaders on mutual concerns and Strategic Partnerships website emerging issues. The ability to publish your articles in the We provide unique forums where you can quarterly IATA Partner Brief share ideas and information, strengthen Raising your profi le in the industry strategic business connections and shape The growth of your business industry standards affecting your products and services. Program areas of expertise Hear about the needs of airlines directly As a member of our SP program, you will from the executives who lead them and gain a become an infl uential key player in your fi eld deeper understanding of how to best serve of expertise and help bring new solutions to the the industry. world of air transport. Whether your company’s solutions are related As a Strategic Partner, you can use this to fuel, safety, the passenger experience or any feedback to develop new services and help other aviation specialty, the SP program gives your customers by: you exclusive access to subject matter experts, Meeting airline CEOs and other senior 265 IATA member airlines, potential clients and executives on a regular basis essential information which can drive your Broadening your contacts with other business forward.

PP06-07_HelpToShape.indd06-07_HelpToShape.indd 7 228/03/20178/03/2017 08:1008:10 IATA STRATEGIC PARTNER SPECIAL AVIATION: A GLOBAL MARKET

62.7 million jobs 3.8 supported worldwide in aviation billion and related air travelers in 2016 tourism, of Source: IATA these 9.9 million people work directly in the aviation industry Source: IATA

China will displace the US as the world’s largest aviation market in about 2024. India will 7.2 billion passengers displace the United Kingdom expected to travel in 2035 for third place in 2025. Source: IATA 20-Year Air Passenger Forecast Source: IATA 20-Year Air Passenger Forecast

PP08-0908-09 IATAIATA SSPP GGuideuide 2017_Infographic_v1.indd2017_Infographic_v1.indd 8 228/03/20178/03/2017 08:1108:11 INFOGRAPHIC

North America Europe 13.6% 34.2%

Asia Paciﬁ c 31.4%

Middle East Africa Latin America 2.7% 14.4% 3.8%

World scheduled passenger and freight trafﬁ c by region of airline domicile Source: IATA World Air Transport Statistics 2016

3,883 airports 26,065 aircraft in commercial service

1,402 commercial airlines 32.8 million commercial ﬂ ights

worldwide Source: IATA IATA expects Air transport carries around 35% of world the global trade by value. Only 0.5% by volume airline industry to make Source: Aviation: Beneﬁ ts beyond borders net proﬁ t of $29,800,000,000 in 2017

PP08-0908-09 IATAIATA SSPP GGuideuide 2017_Infographic_v1.indd2017_Infographic_v1.indd 9 228/03/20178/03/2017 08:1108:11 IATA STRATEGIC PARTNER SPECIAL GET THE MOST OUT OF YOUR STRATEGIC PARTNERSHIP For a collaborative relationship to work, it must be a win-win for the airline and supplier

elationships between airlines and their their needs and are inherently ineffi cient and suppliers come in all shapes and sizes. At wasteful, and there is a growing understanding Rone extreme are cost-led, procurement- of the role strategic partnerships can play. based, short-term relationships. At the other Here are some top tips for establishing, extreme are long-term strategic partnerships, developing, and managing strategic which are much more than simply supplying partnerships. goods or services, but are based on a common understanding that each side can Work out the areas where a strategic help the other achieve its goals. partnership makes sense Airlines have become The fi rst step is to identify more sophisticated in how Understanding how a those areas of the they choose suppliers and business where it makes manage their supply chain. supplier can help you sense to have a strategic Many now realise that achieve your goals is relationship. contractual relationships If you have 10 different based on price do not meet a vital fi rst step suppliers competing to

PP10-13_StrategicPartnershipV3.indd10-13_StrategicPartnershipV3.indd 1010 228/03/20178/03/2017 08:1108:11 SUPPLY MANAGEMENT

sell you the same item—where there is little down the road of establishing or no product differentiation, or where the strategic partnerships, but it airline dwarves a supplier in terms of size—then is insuffi cient on its own. Of commoditization is the logical outcome. equal importance is ensuring However, where the relationship between a your goals are in line with supplier and an airline is on a more equal basis, the supplier’s. Without that then the prospect of a strategic partnership is understanding you may fi nd that more likely. once the partnership is signed, Best business practice suggests that airlines the supplier is pulling in another should fi rst segment the market to identify those direction. An example would be where areas that are ripe for building this deeper, you outsource an HR function and choose a more collaborative type of relationship. supplier whose forte is to provide standardized processes at low cost rather Understand what your Build in incentives than quality of service, business objectives are and which is what you as an how your suppliers can help that encourage the airline want. If your goals are you achieve them supplier to do the aligned with those of your Establishing your business supplier then the chances goals begins in the right thing because of that relationship being boardroom. Once it is in their own successful in the longer term decided, these goals must best interests are hugely enhanced. be communicated to all Where this is the case, this departments responsible for can lead to co-investment. building and managing the supply chain. For a strategic partnership to work, it has to be Business objectives where suppliers can play a win-win situation for both airline and supplier. a key role could include improving customer To make sure business goals are aligned, service by ensuring there are always enough strategic conversations should be held with baggage handlers available to meet peaks in potential suppliers before any contract award, demand. It could be that they help you reduce as part of the selection or tendering process. business risk, such as the huge knock-on costs of having valuable planes grounded rather Agree non-price performance targets than in the air generating revenue. Strategic partnerships are, by their nature, long- For example, cost is obviously an important term. But a contract signed for fi ve years—or factor when airlines agree maintenance as long as 12 years—isn’t worth the paper it is contracts with engine manufacturers. But this written on unless the non-price performance has to be weighed up against the risk that requirements within the contract are agreed. choosing on price alone can sometimes be a These non-price performance aspects are false economy. likely to be far trickier to agree upon than those relating to price. A particularly sensitive area— Ensure the partnership is a win-win and the subject of many disagreements—is the Understanding how a supplier can help you supplier’s responsibilities in getting planes away achieve your business goals is a vital fi rst step on time.

PP10-13_StrategicPartnershipV3.indd10-13_StrategicPartnershipV3.indd 1111 228/03/20178/03/2017 08:1108:11 IATA STRATEGIC PARTNER SPECIAL

Be prepared to renegotiate Drive good behaviour by identifying what is During a contract—especially a lengthy one—it in a supplier’s own best interests is inevitable that things will change, and what Build in incentives that encourage suppliers started off as a win-win situation might no to do the right thing because it is in their own longer suit one side. But rather than ending best interests. This is more important when the contract and making any hasty decisions, an airline’s strategic partner—rather than a a little give and take could sustain and even non-strategic supplier—is involved. Whereas it strengthen the relationship. is relatively easy to get rid of a non-strategic supplier and bring in another, with strategic Work towards common goals partners there is always the danger that, One of the most effective ways to cement because the relationship cannot be untangled and deepen relationships with suppliers is to so easily, the supplier becomes complacent. get them to buy in to your goals. An example However, suppliers will generally be very would be a temporary labour provider, who keen to play their part in driving efﬁ ciencies as part of their contract would be set a target if they see there is something in it for them. for reducing the cost of providing staff. To This could be a share of cost savings, or the incentivize the supplier, any savings made could opportunity to become a trusted partner to be shared between the airline and the supplier. whom the airline looks for advice. Cost savings tend to come about as a result of Making it clear to suppliers that you have improving processes, so sitting down regularly an expectation of continuous improvement with your strategic supplier to look at how will help drive the sort of behaviour you want, processes can be improved is time well spent. but ensuring this behaviour is also in their best interests is likely to prove even more effective.

Good communication From the pre-award stage, through the contract negotiation, to managing the relationship after it has been signed, the importance of good communication with your strategic partners cannot be underestimated. The importance Keeping the lines of communication of maintaining good open is especially important when communication things go wrong, as they inevitably will. When a supplier’s performance links cannot be begins to drop off, this can give the underestimated impression that a supplier doesn’t care, whereas the reality is that communication has broken down. Regular meetings and/or telephone calls can make all the difference to maintaining that essential trust.

PP10-13_StrategicPartnershipV3.indd10-13_StrategicPartnershipV3.indd 1212 228/03/20178/03/2017 10:2510:25 SUPPLY MANAGEMENT

Educating suppliers in the airline’s ethics could be productive

Train your suppliers but make sure you focus right talent in place. A three on specifi c outcomes to fi ve-year major deal with Training suppliers’ staff is a common feature of an important supplier could take airline-supplier relationships. Many airlines also up to six months; two months to run supplier days. understand the needs of the airline and While helping your suppliers understand three to four months to agree the details with more about the airline has some value, any a supplier. training or education should be designed with While outsourcing of procurement is an specifi c goals and improvements in mind. option, doing this in-house and then managing These goals could be related to improving the contract post-award requires expertise operations, driving innovation or reducing cost. — both in the category of supply and in Educating your suppliers in the airline’s relationship management. ethics—for example on sustainability in the Don’t ignore the importance of talent in supply chain—could be another productive making, building and maintaining strategic area, in helping both sides work together partnerships. towards common goals. Be aware of local conditions Compare and agree performance data A global partnership agreement has Another important reason for regular meetings undoubted benefi ts, such as only having to is to compare data on supplier performance, deal with one supplier as well as economies as invariably the supplier’s data will show a of scale. rosier picture than the airline’s. However, a contract based on what works, Ironing out any discrepancies will avoid any for example in Europe, doesn’t necessarily misunderstanding, and working from a common work in Africa, where a station manager has set of data will provide a solid basis for an established relationships with cheaper local enduring and successful strategic partnership. suppliers. That said, with business process outsourcing, Forced into a globally-negotiated contract, the lines between airline and supplier staff and handling costs in Africa may go up, leading to systems can be blurred. a fall in profi ts in that region. In this type of arrangement joint When agreeing performance metrics, performance metrics can be the norm. one solution is to give equal weighting to the performance of suppliers in all an airline’s Don’t forget the human resources required regions — not just those in its biggest regions. Managing a sophisticated procurement and supply chain operation, where there is a focus Thanks to AT Kearney, Nyras, AJW, ICG, and on long-term relationships, requires having the Capgemini for their help with this article.

PP10-13_StrategicPartnershipV3.indd10-13_StrategicPartnershipV3.indd 1313 228/03/20178/03/2017 10:2510:25 IATA STRATEGIC PARTNER SPECIAL

Q&A Airline industry proﬁ tability is on the up again. What developments can airlines make and how can they innovate to sustain and build their businesses?”

We asked ﬁ ve of our sponsors to respond >

1414

PP14-2514-25 IATAIATA SSPP GGuideuide 2017_QAndA-Profiles_v2.indd2017_QAndA-Profiles_v2.indd 1414 228/03/20178/03/2017 08:1608:16 Q&A

GEORGE KHAIRALLAH, President, JR Technologies

A lot has been written about the impact of commoditization on the airline business. Competing on schedule and price alone is not always the best option. Brand differentiation and personalization of the offers an airline makes to its passengers, regardless of distribution channel, are critical for improved customer loyalty and lower customer acquisition costs. Airlines need to be agile and acquire the technological capability to support personalization. This agility brings speed to market and the power to make the right offer at the right time to the right person. Business intelligence needs to be dynamically processed and leveraged in real time. The systems that an airline needs to meet such goals are available today because we, at JR Technologies, have spent the last few years developing NDC-enabled retailing platforms. These include all the tools necessary to support brand differentiation, merchandizing, offer and order management. We have also developed prototypes for the future ONE Order project. We have demonstrated over time the thought leadership to help airlines through the most complex transformation in the history of travel distribution. Choosing JR Technologies as your preferred NDC partner means you will reach your ROI and you will deliver innovative, proﬁ table, and sustainable results to your passengers and partners alike. www.jrtechnologies.com

1515

P14-25 IATA SP Guide 2017_QAndA-Profiles_v2.indd 15 28/03/2017 08:16 IATA STRATEGIC PARTNER SPECIAL

MAKOTO NATSUME, NICK LEONTIDIS President & CEO, Narita Chief Executive International Airport Offi cer, ATR, CAE’s Group President, Civil Aviation According to many Training Solutions institutes, including IATA, aviation demand will be continue to grow in next 20 years, especially With the increase in commercial air traffi c in the Asia-Pacifi c region. expected to double over the next 20 years, I believe we have to provide secure airlines are seeking opportunities to innovate and punctual transport services in all in order to protect their customer base, serve circumstances. Airport capacity is the one the growing demand (and expectations) of of most important factors for an airline’s passengers, while remaining profi table. profi tability. From an airport perspective, As the industry’s global pilot training partner development of an airport is a long-term of choice, CAE counts more than 300 airlines project. However, aviation demands are among its customers and trains more than changing so fast that capacity shortage may 120,000 airline pilots annually at every phase cause loss of airlines’ profi tability. Expansion of of their career, from cadets to captains. Over terminal facilities will cost millions of dollars and the years, we have not only helped create the will take a couple of years. That will also impact standards that are the basis of pilot training on airport user charges. today, but have helped our customers in I believe one of best solutions is IATA’s Fast attracting and recruiting top talent. Travel program. According to IATA’s survey, we The upsurge in air traffi c challenges the current should not underestimate the positive impact pilot recruitment channels and development of the program on terminal capacity. We are programs of airlines, calling for new and working closely with airlines for implementation innovative pilot career pathways and training of Fast Travel initiatives at Narita airport systems to meet the demand for professional We are also working on our long-term pilots. Recruiting future captains that can project as well. The JCAB (Japan Civil Aviation master critical situations and develop faster Bureau) expects aviation demand will exceed will be the focus. To address the rising demand total capacity of Tokyo airports—Narita and for professional pilots and to support the future Haneda—shortly after the Tokyo Olympic training needs of our airline customers, we plan Games in 2020. We have already started to release next generation training systems that discussions with local communities to fi nd the provide data-driven training insights, which more practical options for further airport expansion, effectively support airline training. including a third runway at Narita. As we focus on creating and training the We would like to work with airlines and captains of tomorrow, we wish to contribute to contribute to sustainable industry growth. the long-term success of our airline partners. www.narita-airport.jp www.cae.com

P14-25 IATA SP Guide 2017_QAndA-Profiles_v2.indd 16 28/03/2017 08:16 Q&A

KOEN BOENDERMAKER, ECKART REICHE, Marketing & Sales Head of Sales Airlines, Manager Aviation, Teijin Travel and Mobility, Aramid Wirecard

With profi tability rising across the industry, the We see our role as a strong, innovative and trends in global e-commerce are showing proactive partner assisting airlines to continue to an increase in cross-border trade. Goods are be successful in the years to come. increasingly being sent directly to the end user. For instance, we offer smart solutions for Most forecasts show a three-fold increase the following upcoming important trends and in cross border e-commerce by 2020. At the exigencies: same time, the number of connected wearable Airlines should enhance their customer service devices per person is growing exponentially. processes not only for high-yield customers The current global average is already at 3.65 but also during operational fl ight irregularity devices per person. Mobile internet connections situations, e.g. fl ight cancellations or delays, are also getting stronger, requiring more energy challenges which are never preventable. A (i.e. battery power) than ever before. modern, customer-orientated service is key Safety is the number one priority for the — it makes the difference between upsetting airlines industry—and central to its continued travelers who you might eventually lose as success—but based on these trends in mobile customers and having well-informed, technology, we believe regulations banning insightful passengers. lithium-ion-powered devices from passenger We strongly recommend airlines establish aircraft cargo bays will not be enough. new payment processes, e.g. virtual card issuing Instead, extra fi re safety measures will need or accepting alternative payment methods. to be taken. The role of airfreight containers in Today, it is vital to offer holidaymakers and this is crucial. Teijin Aramid, producer of the fi re- business travelers additional convenience and resistant para-aramid fi ber Twaron, works closely more choices during the payment process for with container manufacturers and end-users to their online bookings. create containers that are lighter, stronger and, Last but not least, a powerful loyalty program most importantly, capable of containing fi re for is crucial for obtaining a high level of customer at least four hours. retention. This allows aircraft pilots to fi nd a suitable We can assist airlines by embedding different airport to safely land the aircraft in case of a fi re payment tools so they can get to know their in the cargo bay. customers better — as well as offer customers Aviation must stay ahead of the game individual suitable benefi ts, e.g. meal choices, when it comes to safety — retaining the trust of lounge access or personalized check-in customers is vital if the industry is to thrive. at airports. www.teijinaramid.com www.wirecard.com

P14-25 IATA SP Guide 2017_QAndA-Profiles_v2.indd 17 28/03/2017 08:16 XXXXXXXX XXXXXX XXXXXXXX

P14-25 IATA SP Guide 2017_QAndA-Profiles_v2.indd 18 28/03/2017 08:16 PROFILE: JR TECHNOLOGIES

JR TECHNOLOGIES

CONTACT DETAILS KEY PERSONNEL NEW BUSINESS HQ-Innovation Centre: George Khairallah, President [email protected] 255 Leoforos Karamanli Str., Theodora Tsinonis, VP Global [email protected] Chania - 73200 Sales CLIENTS Tel: +30-282-100-8700 Rania Pilidou, VP Marketing IATA loannis Skias, Operations lnselair Sales Athens: YEAR ESTABLISHED Sky Bird Travel and Tours +30-210-692-8865 2002 Major airlines www.jrtechnologies.com NUMBER OF STAFF 200

PRODUCTS AND SERVICES Travel agency portal Offer management Personalization Order management Dynamic pricing Rich content & merchandising Corporate booking tools Payment solutions

WHY WORK WITH US? JR Technologies has been a leader in NDC We pride ourselves in innovation. In from its inception and was amongst the fi rst partnership with global leaders we offer companies to become NDC level 3 certifi ed. payment solutions which will not only be secure Therefore, the team has in-depth knowledge and simple, but practical and cost-effi cient. which is key in assisting airlines (no matter We offer airlines the capability to exert full how large or small) in transitioning from their supplier control and the ability to offer the right current distribution strategy to an NDC-enabled product to the right customer at the right time. distribution strategy. JR Technologies’ product We offer this through real-time business architecture is designed with this in mind and intelligence that drives offer personalization. we use the term “serving a market segment The JRT NDC solution is interline and ONE of one” to convey the power and diversity this Order capable. Choose JR Technologies as transformation can bring to your company. your partner on this journey.

P14-25 IATA SP Guide 2017_QAndA-Profiles_v2.indd 19 28/03/2017 10:26 XXXXXXXXXXXXX XXXXXXXX XXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

2020

P14-25 IATA SP Guide 2017_QAndA-Profiles_v2.indd 20 28/03/2017 08:16 PROFILE: MAINAMI KUKO SERVICE COMPANY

MAINAMI KUKO SERVICE COMPANY

CONTACT DETAILS NEW BUSINESS CONTACT CLIENTS + 81-3-3796-6632 [email protected] Wide range of domestic [email protected] and international airlines KEY PERSONNEL Hiro Minami, Director YEAR ESTABLISHED 1952 NUMBER OF STAFF 300

PRODUCTS AND SERVICES Refuelling service Total aviation support service Sales of oil products Sales of aerospace equipment

WHY WORK WITH US? There is more to refuelling than you may think. staff are professionally trained, and our refuelling It requires considerable experience and vehicles are state of the art. extensive training to achieve high safety levels Mainami Kuko Service can be relied on to at all times. reduce the cost of delays and risk of accidents In our 60 years of refuelling history we have by providing an unparalleled level of aircraft received many awards, and for causing no refuelling. Never content solely with our past delays we received the Award of Excellence. achievements, Mainami Kuko Service eagerly Our safety records are proven, our refuelling seeks greater challenges.

PP14-2514-25 IATAIATA SSPP GGuideuide 2017_QAndA-Profiles_v2.indd2017_QAndA-Profiles_v2.indd 2121 228/03/20178/03/2017 10:2610:26 Teijin Aramid Strengthening the aviation industry

P14-25 IATA SP Guide 2017_QAndA-Profiles_v2.indd 22 28/03/2017 08:16 PROFILE: TEIJIN ARAMID

TEIJIN ARAMID

CONTACT DETAILS KEY PERSONNEL NEW BUSINESS Teijin Aramid BV Gert Frederiks, CEO koen.boendermaker@ Velperweg 76 Jan Roos, CTO teijinaramid.com 6824 BM Arnhem Koen Boendermaker, Marketing CLIENTS The Netherlands & Sales Manager Aviation More than 1000+ clients +31 88 268 8888 YEAR ESTABLISHED 1982 NUMBER OF STAFF 13,300

PRODUCTS AND SERVICES Composite panels for ULDs AREAS OF INVOLVEMENT Twaron para-aramid ﬁ bers Tires Aviation and pulp Brakes Automotive Enhancing heat protection, Electrical/Optical cabling Protection & defense weight reduction, and Containment belts Oil & gas durability of materials Leading edges Telecom

WHY WORK WITH US? With the number of devices containing lithium- (or ULDs). The ULDs with MACRO-Lite panels are ion batteries growing exponentially, transport built with reinforced composite materials that and passenger carriers need to rethink how make the containers fi re-resistant for this crucial they can best mitigate the risk of self-igniting period of more than four hours, according to batteries. Teijin Aramid, producer of the super- recent testing. strong, light and fi re-resistant para-aramid The usage of Twaron makes the ULDs lighter fi ber Twaron, works closely with container and more durable than standard aluminum manufacturers and end-users to create containers. What’s more, Twaron is fi ve times containers that are lighter, stronger and, most stronger than steel at the same weight. importantly, capable of containing fi re for at Freight containers with Twaron weigh least four hours. less, meet higher safety standards, require Teijin Aramid offers unique materials for the fewer repairs, and they also have a lower aviation sector — its para-aramid fi ber Twaron environmental impact. is super-strong, lightweight and heat- and MACRO-Lite can easily be used as a fi re-resistant. We work closely with MACRO replacement for aluminum panels, and allows industries, manufacturers of freight containers fl eet operators to easily upgrade containers.

P14-25 IATA SP Guide 2017_QAndA-Profiles_v2.indd 23 28/03/2017 10:26 XXXXXXXX XXXXXX XXXXXXXX

P14-25 IATA SP Guide 2017_QAndA-Profiles_v2.indd 24 28/03/2017 08:17 PROFILE: NARITA INTERNATIONAL AIRPORT CORPORATION

NARITA INTERNATIONAL AIRPORT CORPORATION

CONTACT DETAILS Airport Marketing ANNUAL TURNOVER NAA-Bldg, Narita Airport, Kenji Konda, JPY 218 billion (NAA Group) Narita-City, Chiba Senior Vice President, NEW BUSINESS CONTACT 282-8601, Japan Corporate Finance contents.narita-airport.jp/b2b/ KEY PERSONNEL Masakazu Kimura, naa_contact_en Makoto Natsume, Senior Vice President, CLIENTS President and CEO Airport Development All Nippon Airways Masaki Saida, YEAR ESTABLISHED Japan Airlines Senior Executive Vice President 1966 (Established as airport authority) Delta Air Lines Futoshi Osada, 1978 (airport opened) United Airlines Executive Vice President, 2004 (privatized) Jetstar Japan Corporate Planning NUMBER OF STAFF 90 other airlines Hideki Hayashida, 676 (NAA) Senior Vice President,

AREAS OF INVOLVEMENT Baggage Infrastructure Group PRODUCTS AND SERVICES AGM Passenger experience Development and operation Airport development of Tokyo, Narita International Airport

WHY WORK WITH US? Narita International Airport is Japan’s premier Under intensifying competition, partnerships and primary gateway, which processes almost between airlines and airports are becoming 50% of the nation’s international traffi c. more and more important. We are keen to Since we have achieved expansion of airport implement IATA’s Fast Travel initiatives such capacity to 300,000 annual slots, new routes as the self-bag drop function and the Smart have been developed and new airline partners Security program. have joined. We also opened the new terminal 3 We are working closely with airlines at Narita in April 2015 for low-cost carriers. to fi nd the best solutions for improving the To meet the region’s vigorous demand, we customer experience and making operations have already kicked off discussions with local even more effi cient. Narita is always striving communities and JCAB for further expansion of to build on its status as one of East Asia’s key the airport, including a third runway. international gateways.

P14-25 IATA SP Guide 2017_QAndA-Profiles_v2.indd 25 28/03/2017 10:26 IATA STRATEGIC PARTNER SPECIAL

AIRCRAFT 1PRODUCTION

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 2626 228/03/20178/03/2017 08:1808:18 AIRCRAFT PRODUCTION

AIRBUS W www.airbus.com

BOEING COMPANY W www.boeing.com

BOMBARDIER AEROSPACE W www.bombardier.com

EMBRAER W www.embraer.com

MITSUBISHI AIRCRAFT PRODUCTION W www.mrj-japan.com

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 2727 228/03/20178/03/2017 11:4411:44 IATA STRATEGIC PARTNER SPECIAL

2BAGGAGE SERVICES

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 2828 228/03/20178/03/2017 08:1808:18 BAGGAGE SERVICES

AMADEUS IT GROUP, S.A. LOGISTICS GMBH W www.amadeus.com W www.siemens.com/airports

ARINC INCORPORATED SITA W www.rockwellcollins.com W www.sita.aero

BROCK SOLUTIONS, INC. TOPPAN FORMS CO., LTD. W www.brocksolutions.com W www.toppan-f.co.jp

DS TAGS TOYO KANETSU SOLUTIONS W www.dstags.com/ K.K.. W www.tksl.co.jp HOMING PIN LIMITED W www.homingpin.com/ ULTRA ELECTRONICS AIRPORT SYSTEMS LONGEST CHANCE LIMITED W www.ultra-as.com W www.longest-chance.com/ VANGUARD ID SYSTEMS LYNGSOE SYSTEMS W www.vanguardid.com W www.lyngsoesystems.com ZAFIRE AVIATION SOFTWARE NARITA INTERNATIONAL LTD AIRPORT CORPORATION W www.zaﬁ re.com (NAA) W www.narita-airport.jp

NETTRACER, INC. W www.NetTracer.aero

QUANTUM AVIATION SOLUTIONS, INC. W quantum.aero/

RIMOWA ELECTRONIC TAG GMBH SIEMENS POSTAL, PARCEL & AIRPORT W www.bag2go.aero

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 2929 228/03/20178/03/2017 08:1808:18 IATA STRATEGIC PARTNER SPECIAL

CARGO 3Incorporating e-cargo, cargo standards, unit load devices, cargo XML

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 3030 228/03/20178/03/2017 08:1808:18 CARGO

ACL AIRSHOP CARGOFLASH INFOTECH ERICSSON AB W www.aclairshop.com PVT. LTD. W www.ericsson.com/ W cargoﬂ ash.com/ ADVANCED COMPOSITE EUROPEAN CARGO SERVICES STRUCTURES, LLC CARGONAUT B.V. W www.cargocomposites.com W www.cargonaut.nl W www.ecsams.nl

AIRPLANE-EQUIPMENT & CHAMP CARGOSYSTEMS S.A. GLOBAL LOGISTICS SYSTEM SERVICES GMBH W www.champ.aero (HK) CO. LTD W www.aes-services.de W www.glshk.com CHEP AEROSPACE AMAZON SOLUTIONS HANS INFOMATIC PVT LTD W www.amazon.com W www.chep.com/aerospace W www.hansinfomatic.com/

AMSAFE BRIDPORT CONEX HEXAWARE TECHNOLOGIES W www.amsafebridport.com W www.conex.net LIMITED W www.hexaware.com/travel- AURORA AVIATION SA CRIMSONLOGIC PTE. LTD. transport-hospitality-solution. W www.aurora-aviation.aero W www.crimsonlogic.com htm

BCUBE AIR CARGO S.P.A DATALONG16 (SEIC) HONG KONG AIR CARGO W www.bcube.net W www.datalong16.com TERMINALS LIMITED W www.hactl.com BERLINGER & CO. AG DESCARTES SYSTEMS GROUP W www.berlinger.com/ W www.descartes.com JBM ASSOCIATES, INC. W www.jbmpayne.com BRITISH DGM SUPPORT B.V. TELECOMMUNICATIONS PLC W www.dgmsupport.com JETTAINER GMBH W www.bt.com W www.jettainer.com DOKASCH GMBH AIR CAIRO AIRPORT CARGO CARGO EQUIPMENT + REPAIR KALE LOGISTICS SOLUTIONS COMPANY W www.dokasch.com W www.kalelogistics.in W www.cacc-eg.com EDICOM GROUP KEWILL CARGO COMMUNITY W www.edicomgroup.com W www.kewill.com NETWORK W www.ccn.com.sg ENVIROTAINER AB LABELMASTER W www.envirotainer.com W www.labelmaster.com CARGO COMPOSITES W cargocomposites.com/

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 3131 228/03/20178/03/2017 11:4411:44 IATA STRATEGIC PARTNER SPECIAL

LIFECONEX LLC TAIWAN FYLIN INDUSTRIAL ZODIAC AIR CARGO W www.lifeconex.com W www.fylin.com.tw EQUIPMENT B.V. W www.zodiacaerospace. MERCATOR TEIJIN ARAMID B.V. com/en/zodiac-aircargo- W www.mercator.com W www.teijinaramid.com/ equipment

MIAMI-DADE AVIATION THE CARGO FLIGHTS DEPARTMENT / MIAMI CO.,LTD. INTERNATIONAL AIRPORT W www.thecargoﬂ ights.com W www.miami-airport.com TRAVEL TECHNOLOGY NORDISK AVIATION INTERACTIVE S.A. PRODUCTS W www.ttinteractive.com/ W www.nordisk-aviation.com UNISYS CORPORATION PALNET GMBH AIR CARGO W www.unisys.com/ PRODUCTS transportation W www.palnet-acp.com VAN RIEMSDIJK ROTTERDAM PHARMSOL GMBH B.V. (VRR) W www.pharm-sol.com/ W www.vrr-aviation.com

QSL CONSULTORES VCARGO CLOUD PTE LTD W www.qsl.cl W www.vcargocloud.com

SATCO, INC. WCA, LTD. W www.satco-inc.com W www.wcaworld.com

SENSITECH INC. WISETECH GLOBAL LIMITED W www.sensitech.com W www.wisetechglobal.com/

SKYCELL AG WISSKIRCHEN HANDLING W skycell.ch SERVICES GMBH W wilog.de SURE DESTINY W www.suredestiny.com/ YOUREDI LTD W www.Youredi.Com

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 3232 228/03/20178/03/2017 08:1808:18 ENGINES

ENGINES 4Incorporating engineering and maintenance

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 3333 228/03/20178/03/2017 08:1808:18 IATA STRATEGIC PARTNER SPECIAL

A J WALTER AVIATION FLIGHTGLOBAL SAFRAN IDENTITY & LIMITED W www.ﬂ ightglobal.com SECURITY W www.ajw-group.com W www.safran-identity- FLYHT AEROSPACE security.com/ ACUMEN AVIATION SOLUTIONS LTD W www.acumenaviation.in W www.ﬂ yht.com SEABURY W www.seaburygroup.com/ AIRBUS FORTAS WORLDWIDE W www.airbus.com SOLUTIONS THAT FLY SMBC AVIATION CAPITAL W www.fortasgroup.com W smbc.aero AIRCASTLE LIMITED W www.aircastle.com GE AVIATION W www.ge.com ATR - AVIONS DE TRANSPORT REGIONAL HEICO AEROSPACE W www.atraircraft.com CORPORATION W www.heico.com BOC AVIATION LIMITED W www.bocaviation.com HONEYWELL, INC. W www.honeywell.com CFM INTERNATIONAL W cfm56.com IAI ISRAEL AEROSPACE INDUSTRIES LTD CHINA AIRCRAFT LEASING W www.iai.co.il GROUP HOLDINGS LIMITED W calc.com.hk/en/Default. MITSUBISHI AIRCRAFT aspx CORPORATION W www.mrj-japan.com CIT AEROSPACE W www.cit.com MTU AERO ENGINES AG W www.mtu.de EMBRAER S.A. W www.embraer.com PRATT & WHITNEY W www.pratt-whitney.com ENGINE LEASE FINANCE CORPORATION ROLLS-ROYCE PLC W www.elfc.com W www.rolls-royce.com

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 3434 228/03/20178/03/2017 08:1808:18 FINANCE

FINANCE Incorporating EMD/e-services, ﬁ nancial 5services, industry taxation, revenue accounting, risk management and insurance

Sponsored by

WIRECARD prepaid or charge card programs. All payment Mr Eckart Reiche, Head of Sales Airlines, functions are coupled with state of the art fraud Travel and Mobility prevention tools to ensure the highest levels T +49 89 4424 1680 of security. Through Wirecard’s analytic and F +49 89 4424 2023 monitoring tools, airline customers always have E mailto:[email protected] online access to their data in real time. Wirecard, headquartered near Munich in For the payment processing of the travel Germany, is a global technology group that agency community worldwide, Wirecard supports companies in accepting electronic connects to the Bank Settlement Plan (BSPs) payments. This includes payments via credit and Airlines Reporting Corporation (ARC) via card as well as alternative payment methods. its multi-channel payment gateway. This allows With its global acquiring license, Wirecard airlines to process ticket sales in a faster and can serve airlines with all their payment needs easier way, as this is the most widespread system wherever they operate and want to accept in the world for simple processing of airline payments — may it be on the ground, in the ticket sales. In order to offer travelers additional air, online or ofﬂ ine. With its issuing license, convenience and more choice during the Wirecard provides standard or tailor-made payment process for their online booking, customer loyalty programs paired with new airlines are implementing Wirecard’s technology and innovative payment functions either as solutions via both channels.

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 3535 228/03/20178/03/2017 10:2710:27 IATA STRATEGIC PARTNER SPECIAL

ACCELYA BOC AVIATION LIMITED INDRA W www.accelya.com W www.bocaviation.com W www.indracompany.com/ airlines ACCOUNTING CENTRE OF CAE INC. CHINA AVIATION W www.cae.com ISO SOFTWARE SYSTEME GMBH ACUMEN AVIATION CELLPOINT MOBILE W www.isogmbh.com W www.acumenaviation.in W www.cellpointmobile.com ITA SOFTWARE BY GOOGLE AERCAP LIMITED IRELAND CFM INTERNATIONAL W www.itasoftware.com W www.aercap.com/ W www.cfm56.com KIU SYSTEM SOLUTIONS AIRCASTLE LIMITED CHARGEBACKS911 W www.kiusys.com W www.aircastle.com W chargebacks911.com/ MAUREVA LTD AIRFACTS INC. CHINA AIRCRAFT LEASING W www.maureva.com W www.airfacts.com GROUP HOLDINGS LIMITED W www.calc.com.hk/en/ MERCATOR AIRPAS AVIATION AG Default.aspx W www.mercator.com W www.airpas.com CIT AEROSPACE MIAMI TECHNOLOGY GROUP AMADEUS IT GROUP, S.A. W www.cit.com INC. (MIATECH) W www.amadeus.com W www.miatech.net CITIBANK N.A. ATR - AVIONS DE TRANSPORT W www.transactionservices. MTU AERO ENGINES AG REGIONAL citigroup.com W www.mtu.de W www.atraircraft.com DEUTSCHE BANK AG NAVITAIRE AVIATION SERVICES W www.db.com W www.navitaire.com (IRELAND) LIMITED W www.ASI-revenue.com FLIGHTGLOBAL NIIT AIRLINE TECHNOLOGIES W www.ﬂ ightglobal.com GMBH AVISOFTICA LLC W www.airline.niit-tech.com W www.soft-escort.ru GE AVIATION W www.ge.com PRICEWATERHOUSECOOPERS AWAS LLC W www.awas.com HITIT COMPUTER SERVICES W www.pwc.com/us W www.hititcs.com

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 3636 228/03/20178/03/2017 11:4411:44 FINANCE

QATAR NATIONAL BANK WIRECARD TECHNOLOGIES (QNB) GMBH W www.qnb.com W www.wirecard.com/

RASSURE WNS GLOBAL SERVICES (P) W rassure.net/ LTD W www.wns.com RELATE INTERNATIONAL LIMITED W www.relateinternational.net

RYAN, LLC W www.ryan.com

SECURIPORT W www.securiport.com

SMBC AVIATION CAPITAL W smbc.aero

STANDARD CHARTERED BANK W sc.com

SUTHERLAND GLOBAL SERVICES W www.sutherlandglobal.com

THE BOSTON CONSULTING GROUP W bcg.com

UATP W uatp.com

WILLIS LIMITED W www.willis.com

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 3737 228/03/20178/03/2017 11:4411:44 IATA STRATEGIC PARTNER SPECIAL

6FLIGHT OPERATIONS Incorporating aircraft recovery, paperless aircraft operations, meteorological

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 3838 228/03/20178/03/2017 08:1908:19 FLIGHT OPERATIONS

AERDATA B.V. HEICO AEROSPACE SLINGMAX W www.aerdata.com/ CORPORATION W slingmax.com/ W www.heico.com AMERICAN GENERAL THE WEATHER COMPANY SUPPLIES, INC. INMARSAT W www.theweathercompany. W www.agsusa.com W www.inmarsat.com com/

ATR - AVIONS DE TRANSPORT JEPPESEN UBIMET GMBH REGIONAL W www.jeppesen.com W www.ubimet.com W www.atraircraft.com KUNZ GMBH AIRCRAFT VETTER GMBH, A UNIT OF BOMBARDIER EQUIPMENT IDEX CORPORATION W www.bombardier.com W www.kunz.aero W www.vetter.de

BURNHAM STERLING & LEASEWORKS INC. WEATHERNEWS INC. COMPANY LLC W lease-works.com/ W www.weathernews.com W www.burnhamsterling.com MALABAR INTERNATIONAL CAE INC. W www.malabar.com W www.cae.com MITSUBISHI AIRCRAFT CFM INTERNATIONAL CORPORATION W www.cfm56.com W www.mrj-japan.com

EMBRAER S.A. PRATT & WHITNEY W www.embraer.com W www.pratt-whitney.com

FLYHT AEROSPACE PRONAL SOLUTIONS LTD W www.pronal.com W www.ﬂ yht.com RESQTEC ZUMRO B.V. GE AVIATION W www.resqtec.com W www.ge.com SAFRAN GOGO LLC W www.safran-group.com W commercial.gogoair.com/ SGI AVIATION W www.sgiaviation.com

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 3939 228/03/20178/03/2017 08:1908:19 IATA STRATEGIC PARTNER SPECIAL

FUEL Incorporating alternative fuel, fuel services, technical fuel group

7Sponsored by

PETROLIMEX AVIATION OUR OBJECTIVES Becoming a top-class aviation fuel supplier with E [email protected] excellent services and highest safety. W www.pa.petrolimex.com.vn T +84 4 35161400 SUPPLY NETWORK A No.1 Kham Thien st., Dong Da Dist., Tan Son Nhat International Airport (SGN) Hanoi Vietnam Cam Ranh International Airport (CXR) Petrolimex Aviaton is an aviation fuel supplier Da Nang International Airport (DAD) in Vietnam airports, established by Vietnam Noi Bai International Airport (HAN) National Petroleum Group (Petrolimex Vietnam) Cat Bi International Airport (HPH) Petrolimex Aviation is well recognized by Phu Quoc International Airport (PQC) (under customers for its excellent service, competitive construction) price, prompt responding, and complying with Vinh International Airport (VII) (in plan) all requirements of fuel quality. We comply with all regulations of the OUR CUSTOMERS International Civil Aviation Organization (ICAO) We supply major airlines, including Air France, and The Aviation Fuel Quality Requirements for Emirates, Etihad, Singapore Airlines, Japan Jointly Operated Systems, latest issued by The Airlines, Lufthansa, United Airlines, Asiana Airlines, Joint Inspection Group (JIG), Def Stan 91-91. and Vietjet Air.

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 4040 228/03/20178/03/2017 08:1908:19 FUEL

ADNOC DISTRIBUTION APSCO , THE ARABIAN AXION ENERGY ARGENTINA W www.adnoc-dist.ae PETROLEUM SUPPLY CO. S.R.L. W apsco.com.sa/en/ W www.axionenergy.com AEROFUELS OVERSEAS LIMITED ARGUS MEDIA LTD BALTIC GROUND SERVICES W www.aerofuels.com W www.argusmedia.com W www.bgs.aero

AEROPUERTOS Y SERVICIOS ARINC INCORPORATED BASF SE AUXILIARES W www.rockwellcollins.com W www.basf.com W www.asa.gob.mx ARROW PETROLEUM BETA FUELING SYSTEMS AFS AVIATION FUEL SERVICES COMPANY W www.betafueling.com GMBH W arrowpetroleum.com/ W www.afs.aero/en/ BHARAT PETROLEUM ASSOCIATED ENERGY GROUP CORPORATION LTD. AIR BP LIMITED W aegfuels.com/about W www.bharatpetroleum.in W www.airbp.com ATIO GROUP BOC AVIATION LIMITED AIR TOTAL W www.atiogroup.com.mx/ W www.bocaviation.com W www.total.com ATMOS INTERNATIONAL CALTEX AUSTRALIA AIRCRAFT SERVICE W www.atmosi.com PETROLEUM PTY., LTD. INTERNATIONAL GROUP W www.caltex.com.au (ASIG) AURORA AVIATION SA W www.asig.com W www.aurora-aviation.aero CASTLETON COMMODITIES INTERNATIONAL, LLC AIRPAS AVIATION AG AVFUEL CORPORATION W www.cci.com W www.airpas.com W www.avfuel.com CEPS PO ALBUSAILI SONS. CO. FOR AVIATION QUALITY W www.nspa.nato.int/en/ ELECT & MECHANICAL SERVICES GMBH organization/ceps/ceps.html WORKS W www.aviation-quality- W www.albusaili.com services.com CEPSA COMERCIAL PETRÓLEO SAU (CEPSA) ALJAC FUELLING AVIATION SERVICES W www.cepsa.com COMPONENT LIMITED MANAGEMENT FZE W www.aljac.com/ W www.asm.services.aero CF PARTNERS (UK) LLP W www.cf-partners.com

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 4141 228/03/20178/03/2017 08:1908:19 IATA STRATEGIC PARTNER SPECIAL

CFM INTERNATIONAL EATON AEROSPACE GROUP EXXONMOBIL AVIATION INTL. W www.cfm56.com W eaton.com/ W Eaton/ LTD. ProductsServices/Aerospace/ W www.exxonmobilaviation. CHEVRON index.htm com W www.chevron.com ECHA MICROBIOLOGY LTD. FAUDI AVIATION GMBH CITIBANK N.A. W echamicrobiology.co.uk W www.faudi-aviation.com W www.transactionservices. citigroup.com EJET INTERNATIONAL LIMITED FLIGHTLINE SUPPORT LTD. W www.jeta1.com W fsluk.com/ CLEANSERVE INTEGRATED ENERGY SOLUTIONS LIMITED EKO ABEE FSM MANAGEMENT GROUP W www.cleanserveenergy.com W www.eko.gr W www.fsmgroup.ca

CLH AVIACIÓN ELAFLEX FUELPLUS EUROPE GMBH W www.clh.es W www.elaﬂ ex.de W www.fuelplus.com/

CNAF EMBRAER S.A. FULCRUM BIOENERGY, INC. W www.cnaf.com W www.embraer.com W www.fulcrum-bioenergy. com COMMPORT AEROSPACE EMG MARKETING GODO SERVICES LTD KAISHA GARSITE W www.realtimefuel.com W www.tonengeneral.co.jp/ W www.garsite.com english/ CONIDIA BIOSCIENCE LTD GB ENERGY LTD. W www.conidia.com ENI SPA - REFINING & W www.gbgroup.com MARKETING DIVISION CONOIL PLC W eni.com/it_IT/prodotti- GE AVIATION W www.conoilplc.com servizi/carburanti- W www.ge.com combustibili/aviation-fuel/ COSMO OIL MARKETING aviation-fuel.shtml GEVO INC. CO., LTD. W www.gevo.com W www.cosmo-oil.co.jp ENOC MARKETING LLC W www.enoc.com GLOBAL OIL SERVICES CUROIL N.V W globaloilservices.af W www.curoil.com EPIC AVIATION, LLC W www.epicfuels.com GS CALTEX CORPORATION W www.gscaltex.com

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 4242 228/03/20178/03/2017 08:1908:19 FUEL

GULF AVIATION J & D OILFIELD LEVORATO MARCEVAGGI W www.gulfaviation.co.uk/ INTERNATIONAL, SA S.R.L. W jdoilﬁ eld.com/en/ W www.marcevaggi.com/ HANSACONSULT index.php/levorato/company. INGENIEURGESELLSCHAFT JET FUEL INTERNATIONAL html MBH LIMITED W www.hansaconsult.com W www.jetfuelinternational. LIBYA OIL AVIATION com.hk W www.oilibya.ae HASS PETROLEUM W www.hasspetroleum.com JETEX FZE LIQUID CONTROLS W www.jetex.com W www.lcmeter.com HINDUSTAN PETROLEUM CORPORATION LTD. JSC GAZPROMNEFT-AERO LUKOIL AVIATION BULGARIA W www.hindustanpetroleum. W www.gazprom-neft.com/ EOOD com W www.lukoil.bg JSC SOVEX HYDRANTEN-BETRIEBS OHG W www.sovex.ru/en/iata MAINAMI KUKO SERVICE CO., LTD. I6 GROUP JX NIPPON OIL & ENERGY W www.mainami-ks.co.jp/ W i6.io CORPORATION info.html W www.noe.jx-group.co.jp/ IDEMITSU KOSAN CO., LTD. english/ MERGEVAN LLC W www.idemitsu.co.jp W www.mergevan.mn/ KAZMUNAIGAZ-AERO LLP INCHEON INTERNATIONAL W www.kmgaero.kz MRS HOLDINGS AIRPORT CORPORATION W www.mrsgroupng.com W www.airport.kr/ KUWAIT AVIATION FUELLING COMPANY MUMBAI AVIATION FUEL INDIAN OIL CORPORATION W www.kafco.com FARM FACILITY PRIVATE LIMITED LIMITED W www.iocl.com KUWAIT PETROLEUM W www.maffﬂ .in CORPORATION INSPECTORATE W www.kpc.com.kw NAFTNA INDUSTRIJA SRBIJE W www.inspectorate.com J.S.C. LARGENT FUELS W www.nis.eu ISOIL IMPIANTI S.P.A W www.largentfuels.com W www.isoilmeter.it/index. NESTE php?lang=en W www.neste.com

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 4343 228/03/20178/03/2017 08:1908:19 IATA STRATEGIC PARTNER SPECIAL

OANDO MARKETING PLC PETROCHINA QT TECHNOLOGIES W www.oandoplc.com INTERNATIONAL (HONG W www.qttechnologies.com KONG) CORPORATION OFC AVIATION FUEL LIMITED RAIZEN COMBUSTIVEIS S.A. SERVICES S.A. W www.petrochinaintl.com.cn W www.raizen.com W www.ofc.gr PETROLEOS DE PORTUGAL_ RELIANCE INDUSTRIES OMV PETROL OFISI PETROGAL SA LIMITED W www.omv.com W www.galpenergia.com W www.ril.com

LLC LUKOIL-AERO PETROLIMEX AVIATION REPSOL W www.lukoil.com/Company W pa.petrolimex.com.vn/ W www.repsol.com

OPENLINK FINANCIAL LLC PETRONAS AVIATION RN-AERO LTD. W openlink.com W www.petronas.com.my W www.rosneft-aero.ru

OPIS S&P PLATTS ROLLS-ROYCE PLC W www.opisnet.com/ W www.platts.com/about W www.rolls-royce.com

ORGANIZACIÓN TERPEL S.A . PRATT & WHITNEY RUBIS AVIATION W www.terpel.com W www.pratt-whitney.com W www.rubis.fr

PARKER HANNIFIN PRICEWATERHOUSECOOPERS SAHARA GROUP LIMITED CORPORATION VELCON LLC W www.sahara-group.com FILTRATION DIVISION W www.pwc.com/us W www.velcon.com SAN-AI OIL CO. LTD. PTT PUBLIC COMPANY W www.san-ai-oil.co.jp/ PECOFACET INTERNATIONAL LIMITED W www.pecofacet.com W www.pttplc.com SAR TRILOGY MANAGEMENT, LLC PERTAMINA - AVIATION PUMA ENERGY W www.SAR-Trilogy.com W aviation.pertamina.com/ INTERNATIONAL B.V W www.puma-energy.com SAUDI ARAMCO PETROBRAS DISTRIBUIDORA W www.aramco.com SA Q8 AVIATION W www.br.com.br W www.Q8aviation.com SHELL &TOPAZ AVIATION IRELAND LTD QATAR JET FUEL COMPANY W shell.com W www.qjetfuel.com

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 4444 228/03/20178/03/2017 08:1908:19 FUEL

SHELL INTERNATIONAL SOL AVIATION SERVICES LTD. TN-AVIASERVICE CO. LTD. PETROLEUM COMPANY W solpetroleum.com/ LIMITED solaviation TONENGENERAL SEKIYU K.K. W www.shell.com/aviation W www.tonengeneral.co.jp/ SONANGOL english/ SHENZHEN CHENGYUAN W www.sonangol.co.ao AVIATION OIL CO., LTD. TRISTAR TRANSPORT W www.cnaf.com ST-AIRPORT SERVICES PTE LTD W www.tristar-transport.com W www.st-airport.com SIGNATURE FLIGHT SUPPORT UNIVERSAL WEATHER AND CORPORATION STANHOPE-SETA AVIATION, INC. W www.signatureﬂ ight.com/ W www.stanhope-seta.co.uk W www.universalweather.com

SINGAPORE PETROLEUM STAR OIL GROUP UNOPETROL EL SALVADOR SA COMPANY LIMITED (SPC) W www.staroilgroup.com/ (UNO AVIATION) W spc.com.sg W www.uno-terra.com/ STOKOTA NV SINOPEC (HONG KONG) W www.stokota.com VAISALA AVIATION COMPANY LTD W www.vaisala.com/ W www.sinopec.com SUN JET SERVICES GBR W www.sunjetservices.de VALERO ENERGY LTD SK ENERGY CO., LTD W www.valero.com W eng.skenergy.com SWISSPORT INTERNATIONAL W www.swissport.com VAREC, INC. SKA INTERNATIONAL GROUP W www.varec.com W www.ska-arabia.com TAN SON NHAT PETROL COMMERCIAL JSC VIETNAM AIR PETROL SKYMARK REFUELERS, LLC (TAPETCO) COMPANY LTD W skymarkrefuelers.com/ W www.tapetco.com W skypec.com.vn/en/

SKYNRG TESORO CORPORATION VITOL AVIATION W www.skynrg.com W tsocorp.com/ W www.vitolaviation.com

SKYTANKING THY OPET WORLD FUEL SERVICES W www.skytanking.com W www.thyopet.com W www.wfscorp.com

SOCAR ENERGY TITAN AVIATION YPF S.A. SWITZERLAND GMBH W www.titan-aviation.com W www.ypf.com W www.socarenergy.ch

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 4545 228/03/20178/03/2017 08:1908:19 IATA STRATEGIC PARTNER SPECIAL

GROUND 8OPERATIONS Incorporating airport development

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 4646 228/03/20178/03/2017 08:1908:19 GROUND OPERATIONS

ACS CONSOLIDATED GROUP CHINA AIRCRAFT LEASING SABRE GLBL INC. PTY LTD GROUP HOLDINGS LIMITED W www.sabre.com/ W www.aviationsolutions. W www.calc.com.hk/en/ com.au Default.aspx SITA W www.sita.aero AIRPORT COLLEGE GROUND HANDLING INTERNATIONAL LTD. LOGISTIC - SAFEWRAP SKYPRO ABOTOA SA W www.airportcollege.com/ W www.safewrap.com.sa W www.wearskypro.com

ALLIED AVIATION SERVICES HADID INTERNATIONAL SMART4AVIATION W www.alliedaviation.com SERVICES FZE TECHNOLOGIES BV W www.hadid.aero W www.smart4aviation.aero AMADEUS IT GROUP, S.A . W www.amadeus.com IAI ISRAEL AEROSPACE TLD GROUP INDUSTRIES LTD W www.tld-gse.com AURORA AVIATION SA W www.iai.co.il W www.aurora-aviation.aero TRANSOFT SOLUTIONS JBT AEROTECH (AVIATION) AB AVIATRANS INTERNATIONAL W www.jbtaerotech.com W www.transoftsolutions.com/ LIMITED W www.aviatrans.com MEDINA QUALITY TRAVELPORT GDS ASSURANCE SERVICES W www.travelport.com AZZURRA GROUND W www.medinaquality.com HANDLING SERVICES LTD TRAVELSKY TECHNOLOGY W www.ghitalia.it MULAG FAHRZEUGWERK HEINZ LIMITED WÖSSNER GMBH U. CO.KG W www.travelsky.net BAHRAIN AIRPORT COMPANY W www.mulag.de/de/startseite/ W www.bahrainairport. TREPEL AIRPORT EQUIPMENT com/?portal=c NARITA INTERNATIONAL GMBH AIRPORT CORPORATION W www.trepel.com/ BARTSCH INTERNATIONAL (NAA) GMBH W www.narita-airport.jp TWIGA AERO LTD. W www.bartsch.de W www.twigaaero.com/ PDC AVIATION CAE INC. W www.pdc-aviation.com VESTERGAARD COMPANY A/S W www.cae.com W www.g-vestergaard.com PORT OF SEATTLE - SEATTLE- CAVOTEC SA TACOMA INTERNATIONAL WEIHAI GUANGTAI AIRPORT W www.cavotec.com AIRPORT EQUIPMENT CO.,LTD W www.portseattle.org W www.guangtai.com.cn

POWER STOW A/S W www.powerstow.com 47

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 4747 228/03/20178/03/2017 11:4411:44 IATA STRATEGIC PARTNER SPECIAL

NEW 9DISTRIBUTION CAPABILITY Sponsored by

JR TECHNOLOGIES designed with this in mind and we use the term George Khairallah, President “serving a market segment of one” to convey E [email protected] the power and diversity this transformation can W www.jrtechnologies.com bring to your company. T +30 282-100-8700 We pride ourselves in innovation. In partnership A 255 Leoforos Karamanli Str., Chania - 73200, with global leaders we offer payment solutions Greece which will not only be secure and simple, but JR Technologies has been a leader in New practical and cost effi cient for all clients too. Distribution Capability (NDC) from its inception We offer airlines the capability to exert full and was amongst the fi rst companies to supplier control, and the ability to offer the right become NDC level 3 certifi ed. Therefore, the product to the right customer at the right time team has in-depth knowledge which is key in through real-time business intelligence that assisting airlines (no matter how large or small) to drives offer personalization. transition from their current distribution strategy The JRT NDC solution is interline and ONE to an NDC-enabled distribution strategy. Order capable. Choose JR Technologies as your JR Technologies’ product architecture is partner on this journey.

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 4848 228/03/20178/03/2017 08:2008:20 NEW DISTRIBUTION CAPABILITY

ACCENTURE LLP IBS SOFTWARE SERVICES NAVITAIRE W www.accenture.com/afl s FZ - LLC W www.navitaire.com W www.ibsplc.com ALMUNDO.COM OAG W almundo.com/ INDRA W www.oag.com W www.indracompany.com/ AMADEUS IT GROUP, S.A. airlines ON TRAVEL SOLUTIONS W www.amadeus.com LIMITED INFINI TRAVEL INFORMATION, W www.ontravelsolutions.com ARINC INCORPORATED INC. W www.rockwellcollins.com W www.infi ni-trvl.co.jp/ OPENJAW TECHNOLOGIES english/index.html LTD AXESS INTERNATIONAL W www.openjawtech.com NETWORK, INC. ISO SOFTWARE SYSTEME W www.axess.co.jp/eng GMBH OPTIONTOWN W www.isogmbh.com W www.optiontown.com FARECOMPARE LP W www.farecompare.com ITA SOFTWARE BY GOOGLE PAXPORT AB W www.itasoftware.com W www.paxport.net FARELOGIX INC. W www.farelogix.com JR TECHNOLOGIES RADIXX SOLUTIONS W www.jrtechnologies.com INTERNATIONAL, INC. FLIGHTGLOBAL W www.radixx.com W www.fl ightglobal.com KIU SYSTEM SOLUTIONS W www.kiusys.com RESERVE HEXAWARE TECHNOLOGIES W www.reserve.com.br LIMITED LF TECHNOLOGY W www.hexaware.com/travel- DEVELOPMENT CORP DBA SABRE GLBL INC. transport-hospitality-solution. TRIPCHAMP W www.sabre.com/ htm W www.tripchamp.com SIRENA-TRAVEL JSC HP LUFTHANSA SYSTEMS GMBH W www.sirena-travel.com/ W www.hp.com/enterprise/ & CO. KG transportation W www.LHsystems.com SITA W www.sita.aero IBM CORPORATION MOMONDO GROUP LIMITED W www.ibm.com/industries/ W www.momondogroup.com SKYSCANNER LIMITED travel W www.skyscanner.net

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 4949 228/03/20178/03/2017 08:2008:20 IATA STRATEGIC PARTNER SPECIAL

THE BOSTON CONSULTING GROUP W bcg.com

TRAVELPORT GDS W www.travelport.com

TRAVELSKY TECHNOLOGY LIMITED W www.travelsky.net

TRIP TOP TECHNOLOGIES W www.trip-top.com

UATP W uatp.com

UNISYS CORPORATION W www.unisys.com/ transportation

VAYANT TRAVEL TECHNOLOGIES, INC. W vayant.com/

VIASAT, INC. W viasat.com

WORLDTICKET A/S W www.worldticket.net

ZEBRA TECHNOLOGIES W www.zebra.com

PP26-6326-63 IATAIATA SSPP GGuideuide 2017_Listings_v2gh.indd2017_Listings_v2gh.indd 5050 228/03/20178/03/2017 08:2008:20 ONE ORDER

10 ONE ORDER